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The agent, named Pamela, apologizes for the cancellation and assures the customer that no one will need to come out. The call ends with Pam apologizing again and thanking the agent before hanging up."},"intents":{"segments":[{"text":"but I'm going to cancel, please. Sorry?","start_word":45,"end_word":51,"intents":[{"intent":"Cancel appointment","confidence_score":0.5948829}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Is that the Hello? that's the garden cleaning place? Yes. Yes. Who is this? It's Pam Walsh here. Is this Pamela? Yes. That's right. Okay. Okay. I Okay. Hello, Pamela. I I just Mhmm. I hello. How are you? Look. I apologize, Okay.","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":0.011963874101638794},{"text":"but I'm going to cancel, please.","start_word":45,"end_word":50,"sentiment":"negative","sentiment_score":-0.35652539134025574},{"text":"Sorry? I said I apologize, but I'm going to cancel.","start_word":51,"end_word":60,"sentiment":"neutral","sentiment_score":-0.2532210946083069},{"text":"So no one needs to come out.","start_word":61,"end_word":67,"sentiment":"negative","sentiment_score":-0.3476918041706085},{"text":"Thank you. Oh, okay. Okay. Alright. Okay. No worries.","start_word":68,"end_word":76,"sentiment":"neutral","sentiment_score":0.16000114381313324},{"text":"Thank you.","start_word":77,"end_word":78,"sentiment":"positive","sentiment_score":0.4958590865135193},{"text":"Bye bye.","start_word":79,"end_word":80,"sentiment":"neutral","sentiment_score":0.25656792521476746}],"average":{"sentiment":"neutral","sentiment_score":-0.026515072198222862}}}}