{"metadata":{"transaction_key":"deprecated","request_id":"019ed7d2-3406-76e3-ab29-7d7af083d4d4","sha256":"9284a79e16e2ad8dfe487b6244de66fcc14bbb412e17d388903192a5525e6306","created":"2026-06-17T23:02:19.295Z","duration":25.559938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":85,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":96,"output_tokens":96},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":96,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Cathy. It's Dana from Oakey Financial. I've had you booked in just to run through your updated statement of advice. If you can call me back on 130160796. Thank you so much.","confidence":0.9951172,"words":[{"word":"hi","start":14.845,"end":15.165,"confidence":0.98291016,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.22765584290027616},{"word":"cathy","start":15.165,"end":15.565001,"confidence":0.6411133,"punctuated_word":"Cathy.","sentiment":"neutral","sentiment_score":0.22193317115306857},{"word":"it's","start":15.565001,"end":15.645,"confidence":0.9650879,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.16226410865783691},{"word":"dana","start":15.645,"end":15.885,"confidence":0.64501953,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.19438715279102323},{"word":"from","start":15.885,"end":16.125,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2179072797298431},{"word":"oakey","start":16.125,"end":16.605,"confidence":0.56901044,"punctuated_word":"Oakey","sentiment":"neutral","sentiment_score":0.2032058835029602},{"word":"financial","start":16.605,"end":17.085,"confidence":0.9970703,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.22610239684581757},{"word":"i've","start":17.085,"end":17.325,"confidence":0.6949463,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.141309916973114},{"word":"had","start":17.325,"end":17.485,"confidence":0.94921875,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.1606467217206955},{"word":"you","start":17.485,"end":17.565,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12028999626636504},{"word":"booked","start":17.565,"end":17.805,"confidence":0.9770508,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.256193608045578},{"word":"in","start":17.805,"end":17.965,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15304309129714966},{"word":"just","start":17.965,"end":18.125,"confidence":0.9633789,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14754202961921692},{"word":"to","start":18.125,"end":18.205,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14302635192871094},{"word":"run","start":18.205,"end":18.445,"confidence":0.9951172,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.1916199028491974},{"word":"through","start":18.445,"end":18.605,"confidence":0.9472656,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2115904986858368},{"word":"your","start":18.605,"end":18.845,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2972540855407715},{"word":"updated","start":18.845,"end":19.244999,"confidence":0.99121094,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.2555694282054901},{"word":"statement","start":19.244999,"end":19.645,"confidence":0.99902344,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":0.32836151123046875},{"word":"of","start":19.645,"end":19.885,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2277308702468872},{"word":"advice","start":19.885,"end":20.385,"confidence":0.9897461,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":0.2049490213394165},{"word":"if","start":20.445,"end":20.605,"confidence":0.9873047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.22371235489845276},{"word":"you","start":20.605,"end":20.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19413772225379944},{"word":"can","start":20.765,"end":20.925,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1446942836046219},{"word":"call","start":20.925,"end":21.085,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.13310453295707703},{"word":"me","start":21.085,"end":21.244999,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.18164436519145968},{"word":"back","start":21.244999,"end":21.404999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10810628533363342},{"word":"on","start":21.404999,"end":21.564999,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11346068233251572},{"word":"130160796","start":21.564999,"end":24.125,"confidence":0.99780273,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.2102210819721222},{"word":"thank","start":24.125,"end":24.365,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7560156583786011},{"word":"you","start":24.365,"end":24.605,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7941444516181946},{"word":"so","start":24.605,"end":24.765,"confidence":0.9970703,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7878296375274658},{"word":"much","start":24.765,"end":25.265,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4929930567741394}],"paragraphs":{"transcript":"\nHi, Cathy. It's Dana from Oakey Financial. I've had you booked in just to run through your updated statement of advice. If you can call me back on 130160796. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi, Cathy.","start":14.845,"end":15.565001,"sentiment":"neutral","sentiment_score":0.22479450702667236},{"text":"It's Dana from Oakey Financial.","start":15.565001,"end":17.085,"sentiment":"neutral","sentiment_score":0.20077336430549622},{"text":"I've had you booked in just to run through your updated statement of advice.","start":17.085,"end":20.385,"sentiment":"neutral","sentiment_score":0.202794788139207},{"text":"If you can call me back on 130160796.","start":20.445,"end":24.125,"sentiment":"neutral","sentiment_score":0.16363516356796026},{"text":"Thank you so much.","start":24.125,"end":25.265,"sentiment":"positive","sentiment_score":0.7077457010746002}],"sentiment":"neutral","sentiment_score":0.2555347570415699,"num_words":33,"start":14.845,"end":25.265}]}}]},{"alternatives":[{"transcript":"Hi. This is Kath. If I'm unable to take your call, I will return it if you're in my phone and I have your number. Otherwise, please send me an SMS. Thank you.","confidence":0.9980469,"words":[{"word":"hi","start":0.96,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02871975302696228},{"word":"this","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.019639741629362103},{"word":"is","start":1.52,"end":1.68,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028038419783115387},{"word":"kath","start":1.68,"end":2.1799998,"confidence":0.70458984,"punctuated_word":"Kath.","sentiment":"neutral","sentiment_score":0.0161149762570858},{"word":"if","start":2.48,"end":2.72,"confidence":0.984375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10080228745937347},{"word":"i'm","start":2.72,"end":3.04,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11700849235057832},{"word":"unable","start":3.04,"end":3.4399998,"confidence":0.99609375,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.1954379826784134},{"word":"to","start":3.4399998,"end":3.52,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2391384989023209},{"word":"take","start":3.52,"end":3.76,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.30178511142730713},{"word":"your","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.21272525191307068},{"word":"call","start":4.08,"end":4.3199997,"confidence":0.9975586,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.19634386897087097},{"word":"i","start":4.3199997,"end":4.48,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1934758424758911},{"word":"will","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.199349045753479},{"word":"return","start":4.7999997,"end":5.2,"confidence":0.99902344,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.25771430134773254},{"word":"it","start":5.2,"end":5.44,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1932700276374817},{"word":"if","start":5.44,"end":5.6,"confidence":0.91845703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12036608159542084},{"word":"you're","start":5.6,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.08636146783828735},{"word":"in","start":5.8399997,"end":6.08,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0868234932422638},{"word":"my","start":6.08,"end":6.58,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06269097328186035},{"word":"phone","start":6.8799996,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.07595566660165787},{"word":"and","start":7.2799997,"end":7.44,"confidence":0.67578125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08615028858184814},{"word":"i","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04098429158329964},{"word":"have","start":7.6,"end":7.7599998,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0533190444111824},{"word":"your","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10339540243148804},{"word":"number","start":7.9199996,"end":8.42,"confidence":0.9970703,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.11083133518695833},{"word":"otherwise","start":8.559999,"end":9.059999,"confidence":0.9995117,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.1108010560274124},{"word":"please","start":9.12,"end":9.36,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1551738083362579},{"word":"send","start":9.36,"end":9.599999,"confidence":0.9863281,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.1083119660615921},{"word":"me","start":9.599999,"end":9.679999,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.10081031918525696},{"word":"an","start":9.679999,"end":9.92,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1136922538280487},{"word":"sms","start":9.92,"end":10.42,"confidence":0.99365234,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.115523099899292},{"word":"thank","start":11.12,"end":11.36,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5216204524040222},{"word":"you","start":11.36,"end":11.86,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3510728180408478}],"paragraphs":{"transcript":"\nHi. This is Kath. If I'm unable to take your call, I will return it if you're in my phone and I have your number. Otherwise, please send me an SMS. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.02871975302696228},{"text":"This is Kath.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.021264379223187763},{"text":"If I'm unable to take your call, I will return it if you're in my phone and I have your number.","start":2.48,"end":8.42,"sentiment":"neutral","sentiment_score":-0.14447279788908504},{"text":"Otherwise, please send me an SMS.","start":8.559999,"end":10.42,"sentiment":"neutral","sentiment_score":-0.11738541722297668},{"text":"Thank you.","start":11.12,"end":11.86,"sentiment":"positive","sentiment_score":0.436346635222435}],"sentiment":"neutral","sentiment_score":-0.08403136660203789,"num_words":33,"start":0.96,"end":11.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Kath. If I'm unable to take your call, I will return it if you're in my phone and I have your number. Otherwise, please send me an SMS. Thank you.\n\nChannel 0: Hi, Cathy. It's Dana from Oakey Financial. I've had you booked in just to run through your updated statement of advice. If you can call me back on 130160796. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.02871975302696228},{"text":"This is Kath.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.021264379223187763},{"text":"If I'm unable to take your call, I will return it if you're in my phone and I have your number.","start":2.48,"end":8.42,"sentiment":"neutral","sentiment_score":-0.14447279788908504},{"text":"Otherwise, please send me an SMS.","start":8.559999,"end":10.42,"sentiment":"neutral","sentiment_score":-0.11738541722297668},{"text":"Thank you.","start":11.12,"end":11.86,"sentiment":"positive","sentiment_score":0.436346635222435}],"sentiment":"neutral","sentiment_score":-0.08403136660203789,"channel":1,"num_words":33,"start":0.96,"end":11.86},{"sentences":[{"text":"Hi, Cathy.","start":14.845,"end":15.565001,"sentiment":"neutral","sentiment_score":0.22479450702667236},{"text":"It's Dana from Oakey Financial.","start":15.565001,"end":17.085,"sentiment":"neutral","sentiment_score":0.20077336430549622},{"text":"I've had you booked in just to run through your updated statement of advice.","start":17.085,"end":20.385,"sentiment":"neutral","sentiment_score":0.202794788139207},{"text":"If you can call me back on 130160796.","start":20.445,"end":24.125,"sentiment":"neutral","sentiment_score":0.16363516356796026},{"text":"Thank you so much.","start":24.125,"end":25.265,"sentiment":"positive","sentiment_score":0.7077457010746002}],"sentiment":"neutral","sentiment_score":0.2555347570415699,"channel":0,"num_words":33,"start":14.845,"end":25.265}]},"summary":{"result":"success","short":"The customer, Kath, is unable to answer the call and is directed to leave a message if no one is available to take the call. An agent from Oakey Financial, named Dana, left a message for Kath regarding her statement of advice and asks her to call back on 130160ter."},"intents":{"segments":[{"text":"If I'm unable to take your call, I will return it if you're in my phone and I have your number. Otherwise, please send me an SMS. Thank you.","start_word":4,"end_word":32,"intents":[{"intent":"Return call","confidence_score":0.31417444}]},{"text":"Hi, Cathy. It's Dana from Oakey Financial. I've had you booked in just to run through your updated statement of advice. If you can call me back on 130160796. Thank you so much.","start_word":33,"end_word":65,"intents":[{"intent":"Share information","confidence_score":0.0041064676}]},{"text":"If you can call me back on 130160796. Thank you so much.","start_word":54,"end_word":65,"intents":[{"intent":"Confirm callback","confidence_score":0.00011670078}]}]},"sentiments":{"segments":[{"text":"Hi. This is Kath. If I'm unable to take your call, I will return it if you're in my phone and I have your number. Otherwise, please send me an SMS.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":-0.11295202374458312},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.40792202949523926},{"text":"Hi, Cathy. It's Dana from Oakey Financial. I've had you booked in just to run through your updated statement of advice. If you can call me back on 130160796.","start_word":33,"end_word":61,"sentiment":"neutral","sentiment_score":0.19451265037059784},{"text":"Thank you so much.","start_word":62,"end_word":65,"sentiment":"positive","sentiment_score":0.7634234428405762}],"average":{"sentiment":"neutral","sentiment_score":0.09309391180674235}}}}