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day, Kelly. It's Henry here calling from Tech one, mate. Just following up. We reached out about twelve months ago back in October last year just to see if you guys were interested in having an IT review of your your IT environment. You guys mentioned it wasn't the right time, but to try again in another twelve months.\n\nI'm just touching base, seeing if, you know, you guys are all tracking well and and whether or not we can obviously get in there and then have a quick review of the IT environment. If you are interested, mate, feel free to give us a callback. Otherwise, we'll try and reach out again a little bit later on. Hope to talk to you soon, though. Cheers.","paragraphs":[{"sentences":[{"text":"Good day, Kelly.","start":10.639999,"end":11.28,"sentiment":"positive","sentiment_score":0.3530737559000651},{"text":"It's Henry here calling from Tech one, mate.","start":11.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.2024900484830141},{"text":"Just following up.","start":13.84,"end":14.799999,"sentiment":"neutral","sentiment_score":0.16780875126520792},{"text":"We reached out about twelve months ago back in October last year just to see if you guys were interested in having an IT review of your your IT environment.","start":14.799999,"end":23.035,"sentiment":"neutral","sentiment_score":0.13492768841485184},{"text":"You guys mentioned it wasn't the right time, but to try again in another twelve months.","start":23.735,"end":27.175,"sentiment":"neutral","sentiment_score":-0.15945076430216432}],"sentiment":"neutral","sentiment_score":0.07798643888284763,"num_words":60,"start":10.639999,"end":27.175},{"sentences":[{"text":"I'm just touching base, seeing if, you know, you guys are all tracking well and and whether or not we can obviously get in there and then have a quick review of the IT environment.","start":27.175,"end":36.04,"sentiment":"neutral","sentiment_score":0.13505200232778278},{"text":"If you are interested, mate, feel free to give us a callback.","start":36.26,"end":38.76,"sentiment":"neutral","sentiment_score":0.1040011824419101},{"text":"Otherwise, we'll try and reach out again a little bit later on.","start":39.22,"end":41.699997,"sentiment":"neutral","sentiment_score":-0.006213551464801033},{"text":"Hope to talk to you soon, though.","start":41.699997,"end":43.059998,"sentiment":"positive","sentiment_score":0.37676528096199036},{"text":"Cheers.","start":43.059998,"end":43.559998,"sentiment":"neutral","sentiment_score":0.30889931321144104}],"sentiment":"neutral","sentiment_score":0.1320377303454191,"num_words":67,"start":27.175,"end":43.559998}]}}]},{"alternatives":[{"transcript":"Thanks for calling Kelly Egan. Unfortunately, I've missed your call. Please leave your name and a short message. I'll get back to you as soon as possible.","confidence":0.99902344,"words":[{"word":"thanks","start":1.36,"end":1.76,"confidence":0.9902344,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.21376751363277435},{"word":"for","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.27459603548049927},{"word":"calling","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.39658042788505554},{"word":"kelly","start":2.24,"end":2.6399999,"confidence":0.9707031,"punctuated_word":"Kelly","sentiment":"positive","sentiment_score":0.4581747353076935},{"word":"egan","start":2.6399999,"end":3.1399999,"confidence":0.8540039,"punctuated_word":"Egan.","sentiment":"positive","sentiment_score":0.367896020412445},{"word":"unfortunately","start":3.52,"end":4.02,"confidence":0.99560547,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.26355767250061035},{"word":"i've","start":4.08,"end":4.24,"confidence":0.77197266,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.3736749291419983},{"word":"missed","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.3921481966972351},{"word":"your","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.55881267786026},{"word":"call","start":4.64,"end":5.04,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.4977719783782959},{"word":"please","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.19579757750034332},{"word":"leave","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14868760108947754},{"word":"your","start":5.44,"end":5.6,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12231972068548204},{"word":"name","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.10027292370796204},{"word":"and","start":5.7599998,"end":5.84,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12453341484069824},{"word":"a","start":5.84,"end":5.92,"confidence":0.6821289,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13088902831077576},{"word":"short","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.08021336793899536},{"word":"message","start":6.16,"end":6.56,"confidence":0.7753906,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.22735846042633057},{"word":"i'll","start":6.56,"end":6.72,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.021993175148963928},{"word":"get","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02937624603509903},{"word":"back","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02677638828754425},{"word":"to","start":7.04,"end":7.2,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012733839452266691},{"word":"you","start":7.2,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.046207793056964874},{"word":"as","start":7.2799997,"end":7.3599997,"confidence":0.95703125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08056796342134476},{"word":"soon","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1372450292110443},{"word":"as","start":7.6,"end":7.7599998,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13715416193008423},{"word":"possible","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.1089634895324707}],"paragraphs":{"transcript":"\nThanks for calling Kelly Egan. Unfortunately, I've missed your call. Please leave your name and a short message. I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Thanks for calling Kelly Egan.","start":1.36,"end":3.1399999,"sentiment":"positive","sentiment_score":0.34220294654369354},{"text":"Unfortunately, I've missed your call.","start":3.52,"end":5.04,"sentiment":"negative","sentiment_score":-0.4171930909156799},{"text":"Please leave your name and a short message.","start":5.04,"end":6.56,"sentiment":"neutral","sentiment_score":-0.1412590118125081},{"text":"I'll get back to you as soon as possible.","start":6.56,"end":8.26,"sentiment":"neutral","sentiment_score":-0.06677978734175365}],"sentiment":"neutral","sentiment_score":-0.07800151490502888,"num_words":27,"start":1.36,"end":8.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Kelly Egan. Unfortunately, I've missed your call. Please leave your name and a short message. I'll get back to you as soon as possible.\n\nChannel 0: Good day, Kelly. It's Henry here calling from Tech one, mate. Just following up. We reached out about twelve months ago back in October last year just to see if you guys were interested in having an IT review of your your IT environment. You guys mentioned it wasn't the right time, but to try again in another twelve months.\n\nI'm just touching base, seeing if, you know, you guys are all tracking well and and whether or not we can obviously get in there and then have a quick review of the IT environment. If you are interested, mate, feel free to give us a callback. Otherwise, we'll try and reach out again a little bit later on. Hope to talk to you soon, though. Cheers.","paragraphs":[{"sentences":[{"text":"Thanks for calling Kelly Egan.","start":1.36,"end":3.1399999,"sentiment":"positive","sentiment_score":0.34220294654369354},{"text":"Unfortunately, I've missed your call.","start":3.52,"end":5.04,"sentiment":"negative","sentiment_score":-0.4171930909156799},{"text":"Please leave your name and a short message.","start":5.04,"end":6.56,"sentiment":"neutral","sentiment_score":-0.1412590118125081},{"text":"I'll get back to you as soon as possible.","start":6.56,"end":8.26,"sentiment":"neutral","sentiment_score":-0.06677978734175365}],"sentiment":"neutral","sentiment_score":-0.07800151490502888,"channel":1,"num_words":27,"start":1.36,"end":8.26},{"sentences":[{"text":"Good day, Kelly.","start":10.639999,"end":11.28,"sentiment":"positive","sentiment_score":0.3530737559000651},{"text":"It's Henry here calling from Tech one, mate.","start":11.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.2024900484830141},{"text":"Just following up.","start":13.84,"end":14.799999,"sentiment":"neutral","sentiment_score":0.16780875126520792},{"text":"We reached out about twelve months ago back in October last year just to see if you guys were interested in having an IT review of your your IT environment.","start":14.799999,"end":23.035,"sentiment":"neutral","sentiment_score":0.13492768841485184},{"text":"You guys mentioned it wasn't the right time, but to try again in another twelve months.","start":23.735,"end":27.175,"sentiment":"neutral","sentiment_score":-0.15945076430216432}],"sentiment":"neutral","sentiment_score":0.07798643888284763,"channel":0,"num_words":60,"start":10.639999,"end":27.175},{"sentences":[{"text":"I'm just touching base, seeing if, you know, you guys are all tracking well and and whether or not we can obviously get in there and then have a quick review of the IT environment.","start":27.175,"end":36.04,"sentiment":"neutral","sentiment_score":0.13505200232778278},{"text":"If you are interested, mate, feel free to give us a callback.","start":36.26,"end":38.76,"sentiment":"neutral","sentiment_score":0.1040011824419101},{"text":"Otherwise, we'll try and reach out again a little bit later on.","start":39.22,"end":41.699997,"sentiment":"neutral","sentiment_score":-0.006213551464801033},{"text":"Hope to talk to you soon, though.","start":41.699997,"end":43.059998,"sentiment":"positive","sentiment_score":0.37676528096199036},{"text":"Cheers.","start":43.059998,"end":43.559998,"sentiment":"neutral","sentiment_score":0.30889931321144104}],"sentiment":"neutral","sentiment_score":0.1320377303454191,"channel":0,"num_words":67,"start":27.175,"end":43.559998}]},"summary":{"result":"success","short":"The customer, Henry, is calling from Tech One to follow up on an IT review that was previously mentioned during October last year. He is touching base to see if the company is interested and if they are tracking well. Henry invites the company to call back if they are interested and will try again later."},"intents":{"segments":[{"text":"We reached out about twelve months ago back in October last year just to see if you guys were interested in having an IT review of your your IT environment.","start_word":41,"end_word":70,"intents":[{"intent":"Inquire about interest in and discuss it review","confidence_score":0.0000018241901}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Kelly Egan.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.34954383969306946},{"text":"Unfortunately, I've missed your call.","start_word":5,"end_word":9,"sentiment":"negative","sentiment_score":-0.39940497279167175},{"text":"Please leave your name and a short message. I'll get back to you as soon as possible.","start_word":10,"end_word":26,"sentiment":"neutral","sentiment_score":-0.1019221693277359},{"text":"Good day, Kelly.","start_word":27,"end_word":29,"sentiment":"positive","sentiment_score":0.3477189242839813},{"text":"It's Henry here calling from Tech one, mate. Just following up. We reached out about twelve months ago back in October last year just to see if you guys were interested in having an IT review of your your IT environment. You guys mentioned it wasn't the right time, but to try again in another twelve months. I'm just touching base, seeing if, you know, you guys are all tracking well and and whether or not we can obviously get in there and then have a quick review of the IT environment. If you are interested, mate, feel free to give us a callback. Otherwise, we'll try and reach out again a little bit later on.","start_word":30,"end_word":145,"sentiment":"neutral","sentiment_score":0.08286352455615997},{"text":"Hope to talk to you soon, though. Cheers.","start_word":146,"end_word":153,"sentiment":"positive","sentiment_score":0.3876887261867523}],"average":{"sentiment":"neutral","sentiment_score":0.07515679255570515}}}}