{"metadata":{"transaction_key":"deprecated","request_id":"01a0ad68-bd71-7f62-8677-32ad3cee2223","sha256":"305f4c9c48f1029ae1aa9a5b97eed32503ba286ffde89c23f1486dcefa27e56c","created":"2026-09-17T03:28:39.078Z","duration":110.159935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":439,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":484,"output_tokens":484},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":484,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hi, Melanie. Yeah. Oh. Oh, actually, from our last conversation last time, to to to try processing the payment Thursday or Friday, I tried processing it earlier, and it was successfully processed. It yeah. It it is already. Yes. I've so everything is good here. There's no outstanding balance no outstanding balance right now, Melanie. The next payment oh, I mean, the next invoice will be sent October 1, and the due date will be October 11. Two 15. Okay. Well, thank you so much for that. Thank you. You too. You too, Melanie. Goodbye.","confidence":0.9980469,"words":[{"word":"thank","start":1.36,"end":1.68,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.505410373210907},{"word":"you","start":1.68,"end":1.76,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49875277280807495},{"word":"for","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5076910853385925},{"word":"calling","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5077168345451355},{"word":"airtel","start":2.32,"end":2.6399999,"confidence":0.97216797,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.5443736910820007},{"word":"my","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.3906034529209137},{"word":"name","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.4115301072597504},{"word":"is","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4574930667877197},{"word":"mary","start":3.1999998,"end":3.6799998,"confidence":0.9941406,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.40048807859420776},{"word":"may","start":3.6799998,"end":3.7999997,"confidence":0.8276367,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.270652711391449},{"word":"i","start":3.7999997,"end":3.9199998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24814726412296295},{"word":"have","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2439350187778473},{"word":"your","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2117718607187271},{"word":"name","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.25084254145622253},{"word":"please","start":4.48,"end":4.98,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.2521073520183563},{"word":"hi","start":7.44,"end":7.9199996,"confidence":0.8977051,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.032797347754240036},{"word":"melanie","start":7.9199996,"end":8.42,"confidence":0.99658203,"punctuated_word":"Melanie.","sentiment":"neutral","sentiment_score":0.028154537081718445},{"word":"yeah","start":13.28,"end":13.78,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002486443612724542},{"word":"oh","start":30.78,"end":31.28,"confidence":0.8339844,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.03724760562181473},{"word":"oh","start":44.3,"end":44.8,"confidence":0.6538086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03169160336256027},{"word":"actually","start":46.335,"end":46.835,"confidence":0.967041,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.012381709180772305},{"word":"from","start":49.375,"end":49.855,"confidence":0.6020508,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.022611338645219803},{"word":"our","start":49.855,"end":50.095,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.029236165806651115},{"word":"last","start":50.095,"end":50.415,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.022504612803459167},{"word":"conversation","start":50.415,"end":50.915,"confidence":0.99902344,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.024853065609931942},{"word":"last","start":51.055,"end":51.295,"confidence":0.9741211,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.022707898169755936},{"word":"time","start":51.295,"end":51.795,"confidence":0.84716797,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.02029041200876236},{"word":"to","start":52.575,"end":52.895,"confidence":0.8925781,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017494555562734604},{"word":"to","start":52.895,"end":53.295,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02257698774337769},{"word":"to","start":53.295,"end":53.614998,"confidence":0.79003906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017548905685544014},{"word":"try","start":53.614998,"end":54.015,"confidence":0.9951172,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.013512409292161465},{"word":"processing","start":54.015,"end":54.515,"confidence":0.5600586,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.04218157008290291},{"word":"the","start":54.575,"end":54.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03072219155728817},{"word":"payment","start":54.735,"end":55.235,"confidence":0.9980469,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.027284136041998863},{"word":"thursday","start":56.415,"end":56.895,"confidence":0.9760742,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":0.016991987824440002},{"word":"or","start":56.895,"end":57.135,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.019266732037067413},{"word":"friday","start":57.135,"end":57.635,"confidence":0.92700195,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.01936974748969078},{"word":"i","start":57.855,"end":58.095,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02315516769886017},{"word":"tried","start":58.095,"end":58.415,"confidence":1.0,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.010878202505409718},{"word":"processing","start":58.415,"end":58.895,"confidence":0.9453125,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.08162225037813187},{"word":"it","start":58.895,"end":59.19,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07691631466150284},{"word":"earlier","start":59.43,"end":59.93,"confidence":0.8659668,"punctuated_word":"earlier,","sentiment":"neutral","sentiment_score":0.06168483570218086},{"word":"and","start":60.23,"end":60.71,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.050461821258068085},{"word":"it","start":60.71,"end":60.87,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08604377508163452},{"word":"was","start":60.87,"end":61.19,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.08159952610731125},{"word":"successfully","start":61.19,"end":61.69,"confidence":1.0,"punctuated_word":"successfully","sentiment":"neutral","sentiment_score":0.1092083677649498},{"word":"processed","start":61.829998,"end":62.329998,"confidence":0.9470215,"punctuated_word":"processed.","sentiment":"neutral","sentiment_score":0.07871362566947937},{"word":"it","start":64.229996,"end":64.47,"confidence":0.90283203,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.027999017387628555},{"word":"yeah","start":64.63,"end":64.95,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02250821143388748},{"word":"it","start":64.95,"end":65.27,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.02601537294685841},{"word":"it","start":65.27,"end":65.43,"confidence":0.984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.024633895605802536},{"word":"is","start":65.43,"end":65.67,"confidence":0.94921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018550332635641095},{"word":"already","start":65.67,"end":66.17,"confidence":0.9941406,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.021759655326604843},{"word":"yes","start":69.75,"end":70.25,"confidence":0.9182129,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.048601098358631134},{"word":"i've","start":71.03,"end":71.19,"confidence":0.99365234,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.08108798414468765},{"word":"so","start":72.71,"end":73.03,"confidence":0.96972656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11080364137887956},{"word":"everything","start":73.03,"end":73.509995,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.3314196467399597},{"word":"is","start":73.509995,"end":73.905,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.33150023221969604},{"word":"good","start":74.545,"end":74.865,"confidence":0.9980469,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3562123477458954},{"word":"here","start":74.865,"end":75.345,"confidence":0.99560547,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.28818070888519287},{"word":"there's","start":75.345,"end":75.665,"confidence":0.92211914,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.05612547695636749},{"word":"no","start":75.665,"end":75.985,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.02262725681066513},{"word":"outstanding","start":75.985,"end":76.465,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.10237109661102296},{"word":"balance","start":76.465,"end":76.965,"confidence":1.0,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":-0.21016931533813477},{"word":"no","start":77.104996,"end":77.604996,"confidence":0.49414062,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.0958109200000763},{"word":"outstanding","start":77.744995,"end":78.244995,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.17465384304523468},{"word":"balance","start":78.385,"end":78.885,"confidence":1.0,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":-0.14160659909248352},{"word":"right","start":79.905,"end":79.985,"confidence":0.97265625,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0730542540550232},{"word":"now","start":79.985,"end":80.305,"confidence":1.0,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.029843177646398544},{"word":"melanie","start":80.305,"end":80.805,"confidence":0.9916992,"punctuated_word":"Melanie.","sentiment":"neutral","sentiment_score":-0.013527581468224524},{"word":"the","start":85.985,"end":86.145,"confidence":0.97998047,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.06631427258253098},{"word":"next","start":86.145,"end":86.49,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0686199963092804},{"word":"payment","start":86.65,"end":86.89,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.04345552623271942},{"word":"oh","start":86.97,"end":87.21,"confidence":0.85009766,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.044717684388160706},{"word":"i","start":87.21,"end":87.29,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03287193179130554},{"word":"mean","start":87.29,"end":87.45,"confidence":0.9819336,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.04929844290018082},{"word":"the","start":87.45,"end":87.61,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07095013558864594},{"word":"next","start":87.61,"end":87.85,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.05136943608522415},{"word":"invoice","start":87.85,"end":88.25,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.04233435168862343},{"word":"will","start":88.25,"end":88.409996,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04387925937771797},{"word":"be","start":88.409996,"end":88.57,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04552226513624191},{"word":"sent","start":88.57,"end":89.049995,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.03661189973354339},{"word":"october","start":89.049995,"end":89.86,"confidence":0.96691895,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04130863770842552},{"word":"1","start":89.86,"end":90.67,"confidence":0.96691895,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.051939986646175385},{"word":"and","start":90.89,"end":91.39,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04990013316273689},{"word":"the","start":92.009995,"end":92.17,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05525030195713043},{"word":"due","start":92.17,"end":92.409996,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.04024349898099899},{"word":"date","start":92.409996,"end":92.57,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.05127066373825073},{"word":"will","start":92.57,"end":92.729996,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03569228947162628},{"word":"be","start":92.729996,"end":92.97,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.027734754607081413},{"word":"october","start":92.97,"end":93.42,"confidence":0.90669763,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.025410249829292297},{"word":"11","start":93.42,"end":93.869995,"confidence":0.90669763,"punctuated_word":"11.","sentiment":"neutral","sentiment_score":0.03568948432803154},{"word":"two","start":94.729996,"end":94.97,"confidence":0.74853516,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":0.26389288902282715},{"word":"15","start":94.97,"end":95.47,"confidence":0.79418945,"punctuated_word":"15.","sentiment":"neutral","sentiment_score":0.23232297599315643},{"word":"okay","start":101.85494,"end":102.09494,"confidence":0.95532227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15629014372825625},{"word":"well","start":102.09494,"end":102.41494,"confidence":0.9880371,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.2713344097137451},{"word":"thank","start":102.41494,"end":102.57494,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.46773797273635864},{"word":"you","start":102.57494,"end":102.81494,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5203337669372559},{"word":"so","start":102.81494,"end":102.97494,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.508277177810669},{"word":"much","start":102.97494,"end":103.29494,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5772824287414551},{"word":"for","start":103.29494,"end":103.45494,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5917152166366577},{"word":"that","start":103.45494,"end":103.95494,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.508503794670105},{"word":"thank","start":105.29494,"end":105.61494,"confidence":0.9453125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.48746824264526367},{"word":"you","start":105.61494,"end":106.11494,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22492679953575137},{"word":"you","start":106.17494,"end":106.41494,"confidence":0.6870117,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.19120824337005615},{"word":"too","start":106.41494,"end":106.73494,"confidence":0.99560547,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.176096111536026},{"word":"you","start":106.73494,"end":106.97494,"confidence":0.9580078,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.19068895280361176},{"word":"too","start":106.97494,"end":107.21494,"confidence":0.9926758,"punctuated_word":"too,","sentiment":"neutral","sentiment_score":0.1954783797264099},{"word":"melanie","start":107.21494,"end":107.61494,"confidence":0.9946289,"punctuated_word":"Melanie.","sentiment":"neutral","sentiment_score":0.18787050247192383},{"word":"goodbye","start":107.61494,"end":108.11494,"confidence":0.9921875,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.14040207862854004}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? Hi, Melanie. Yeah.\n\nOh. Oh, actually, from our last conversation last time, to to to try processing the payment Thursday or Friday, I tried processing it earlier, and it was successfully processed. It yeah. It it is already. Yes.\n\nI've so everything is good here. There's no outstanding balance no outstanding balance right now, Melanie. The next payment oh, I mean, the next invoice will be sent October 1, and the due date will be October 11. Two 15. Okay.\n\nWell, thank you so much for that. Thank you. You too. You too, Melanie. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.6399999,"sentiment":"positive","sentiment_score":0.5127889513969421},{"text":"My name is Mary.","start":2.6399999,"end":3.6799998,"sentiment":"positive","sentiment_score":0.4150286763906479},{"text":"May I have your name, please?","start":3.6799998,"end":4.98,"sentiment":"neutral","sentiment_score":0.24624279141426086},{"text":"Hi, Melanie.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.03047594241797924},{"text":"Yeah.","start":13.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.002486443612724542}],"sentiment":"neutral","sentiment_score":0.32027525219341946,"num_words":18,"start":1.36,"end":13.78},{"sentences":[{"text":"Oh.","start":30.78,"end":31.28,"sentiment":"neutral","sentiment_score":-0.03724760562181473},{"text":"Oh, actually, from our last conversation last time, to to to try processing the payment Thursday or Friday, I tried processing it earlier, and it was successfully processed.","start":44.3,"end":62.329998,"sentiment":"neutral","sentiment_score":0.03833963984756598},{"text":"It yeah.","start":64.229996,"end":64.95,"sentiment":"neutral","sentiment_score":0.02525361441075802},{"text":"It it is already.","start":64.95,"end":66.17,"sentiment":"neutral","sentiment_score":0.02273981412872672},{"text":"Yes.","start":69.75,"end":70.25,"sentiment":"neutral","sentiment_score":0.048601098358631134}],"sentiment":"neutral","sentiment_score":0.034064719272363514,"num_words":36,"start":30.78,"end":70.25},{"sentences":[{"text":"I've so everything is good here.","start":71.03,"end":75.345,"sentiment":"neutral","sentiment_score":0.2498674268523852},{"text":"There's no outstanding balance no outstanding balance right now, Melanie.","start":75.345,"end":80.805,"sentiment":"neutral","sentiment_score":-0.08075385671108962},{"text":"The next payment oh, I mean, the next invoice will be sent October 1, and the due date will be October 11.","start":85.985,"end":93.869995,"sentiment":"neutral","sentiment_score":0.045926600101996555},{"text":"Two 15.","start":94.729996,"end":95.47,"sentiment":"neutral","sentiment_score":0.2481079325079918},{"text":"Okay.","start":101.85494,"end":102.09494,"sentiment":"neutral","sentiment_score":0.15629014372825625}],"sentiment":"neutral","sentiment_score":0.057428224511989735,"num_words":41,"start":71.03,"end":102.09494},{"sentences":[{"text":"Well, thank you so much for that.","start":102.09494,"end":103.95494,"sentiment":"positive","sentiment_score":0.4921692524637495},{"text":"Thank you.","start":105.29494,"end":106.11494,"sentiment":"positive","sentiment_score":0.3561975210905075},{"text":"You too.","start":106.17494,"end":106.73494,"sentiment":"neutral","sentiment_score":0.18365217745304108},{"text":"You too, Melanie.","start":106.73494,"end":107.61494,"sentiment":"neutral","sentiment_score":0.1913459450006485},{"text":"Goodbye.","start":107.61494,"end":108.11494,"sentiment":"neutral","sentiment_score":0.14040207862854004}],"sentiment":"positive","sentiment_score":0.34928827186425526,"num_words":15,"start":102.09494,"end":108.11494}]}}]},{"alternatives":[{"transcript":"Melanie? Hi. Hi. I'm just ringing up. I think I spoke to you the other day. Did I in regards to my account? Yeah. I'm sorry, but I don't have the I did have the money in there this morning, but because I've got so many direct debits coming out, I don't have enough in there. My account's overdrawn, I've just realized. So I'm wondering if I can pay two payments on the October 1, which is two weeks away. And, like, if I can pay yeah. I'm really sorry. That's why I thought I better ring and let you yeah. Let you know. But I can pay the two payments, like, the one from that needs to be paid now, and then yeah. And then another one on the first. Can you do that for me? Take out two payments. Yes. Yeah. What? Oh. Oh. Oh. Oh. Oh. It's been it's been processed today. Oh. Oh, that's okay. Yeah. Okay. Okay. So my next payment is due on the first. That's that's fine. Yep. Yeah. Okay. Fantastic. Oh, thanks for letting me know because I didn't realize. I I thought, oh, no. If they withdraw and I can't pay it. But that's okay. Yeah. No worries. Thank you. You have a good day. Bye. Thanks. Bye. Thanks. Bye.","confidence":0.98339844,"words":[{"word":"melanie","start":5.52,"end":6.02,"confidence":0.8544922,"punctuated_word":"Melanie?","sentiment":"neutral","sentiment_score":0.08901062607765198},{"word":"hi","start":8.0,"end":8.5,"confidence":0.98339844,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.028835296630859375},{"word":"hi","start":9.2,"end":9.7,"confidence":0.99365234,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.027257010340690613},{"word":"i'm","start":9.84,"end":10.08,"confidence":0.9313965,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.021299976855516434},{"word":"just","start":10.08,"end":10.32,"confidence":0.91015625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.017307212576270103},{"word":"ringing","start":10.32,"end":10.639999,"confidence":0.9863281,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":0.015474855899810793},{"word":"up","start":10.639999,"end":10.88,"confidence":0.8679199,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.013375365175306795},{"word":"i","start":10.88,"end":10.96,"confidence":0.7558594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0059024132788181305},{"word":"think","start":10.96,"end":11.2,"confidence":0.9482422,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.005793390795588493},{"word":"i","start":11.2,"end":11.28,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0003043469041585922},{"word":"spoke","start":11.28,"end":11.5199995,"confidence":0.9838867,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.012664620764553549},{"word":"to","start":11.5199995,"end":11.679999,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012931864708662031},{"word":"you","start":11.679999,"end":11.92,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009032942354679108},{"word":"the","start":11.92,"end":12.0,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016595616936683655},{"word":"other","start":12.0,"end":12.24,"confidence":0.9892578,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.012956453487277033},{"word":"day","start":12.24,"end":12.74,"confidence":0.74072266,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.00952995289117098},{"word":"did","start":12.96,"end":13.2,"confidence":0.3347168,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.0017855558544397354},{"word":"i","start":13.2,"end":13.28,"confidence":0.875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006078498438000679},{"word":"in","start":13.36,"end":13.5199995,"confidence":0.96972656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0026411274448037148},{"word":"regards","start":13.5199995,"end":13.92,"confidence":0.9970703,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.0007676249369978905},{"word":"to","start":13.92,"end":14.0,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00019851326942443848},{"word":"my","start":14.0,"end":14.16,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.008886482566595078},{"word":"account","start":14.16,"end":14.639999,"confidence":0.89819336,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.002812921069562435},{"word":"yeah","start":14.639999,"end":15.135,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02963014878332615},{"word":"i'm","start":15.215,"end":15.375,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07716803252696991},{"word":"sorry","start":15.375,"end":15.615,"confidence":0.79174805,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.1014481633901596},{"word":"but","start":15.615,"end":15.775001,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0982024148106575},{"word":"i","start":15.775001,"end":16.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1512485146522522},{"word":"don't","start":16.015,"end":16.175,"confidence":0.93066406,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10979966819286346},{"word":"have","start":16.175,"end":16.335001,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1213906556367874},{"word":"the","start":16.335001,"end":16.575,"confidence":0.59521484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12278154492378236},{"word":"i","start":16.815,"end":16.895,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13377153873443604},{"word":"did","start":16.895,"end":17.135,"confidence":0.8378906,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.12146301567554474},{"word":"have","start":17.135,"end":17.295,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15598416328430176},{"word":"the","start":17.295,"end":17.375,"confidence":0.9394531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17895618081092834},{"word":"money","start":17.375,"end":17.535,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.12166091799736024},{"word":"in","start":17.535,"end":17.695,"confidence":0.9267578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16356219351291656},{"word":"there","start":17.695,"end":17.775,"confidence":0.9770508,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.12294170260429382},{"word":"this","start":17.775,"end":17.855,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10041732341051102},{"word":"morning","start":17.855,"end":18.175,"confidence":0.87158203,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":-0.08278776705265045},{"word":"but","start":18.175,"end":18.255001,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09668251127004623},{"word":"because","start":18.255001,"end":18.495,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.14764386415481567},{"word":"i've","start":18.495,"end":18.575,"confidence":0.63183594,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1799682378768921},{"word":"got","start":18.575,"end":18.815,"confidence":0.6044922,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1951243281364441},{"word":"so","start":18.815,"end":18.975,"confidence":0.9560547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1849578469991684},{"word":"many","start":18.975,"end":19.215,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.17514631152153015},{"word":"direct","start":19.215,"end":19.455,"confidence":0.9951172,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.23689721524715424},{"word":"debits","start":19.455,"end":19.775,"confidence":0.9033203,"punctuated_word":"debits","sentiment":"neutral","sentiment_score":-0.1689658164978027},{"word":"coming","start":19.775,"end":20.015,"confidence":0.99902344,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.24513252079486847},{"word":"out","start":20.015,"end":20.515,"confidence":0.9421387,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.19863811135292053},{"word":"i","start":21.295,"end":21.455,"confidence":0.8676758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3006450831890106},{"word":"don't","start":21.455,"end":21.615,"confidence":0.8457031,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24841296672821045},{"word":"have","start":21.615,"end":21.855,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.23566032946109772},{"word":"enough","start":21.855,"end":22.095001,"confidence":0.59765625,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":-0.25502824783325195},{"word":"in","start":22.095001,"end":22.255001,"confidence":0.90283203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.29479068517684937},{"word":"there","start":22.255001,"end":22.494999,"confidence":0.8479004,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.2122545838356018},{"word":"my","start":22.494999,"end":22.655,"confidence":0.9863281,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.22706884145736697},{"word":"account's","start":22.655,"end":22.975,"confidence":0.92700195,"punctuated_word":"account's","sentiment":"neutral","sentiment_score":-0.2738405764102936},{"word":"overdrawn","start":22.975,"end":23.475,"confidence":0.88704425,"punctuated_word":"overdrawn,","sentiment":"neutral","sentiment_score":-0.2851130962371826},{"word":"i've","start":23.535,"end":23.695,"confidence":0.9370117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.22549429535865784},{"word":"just","start":23.695,"end":24.015,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2262907326221466},{"word":"realized","start":24.015,"end":24.515,"confidence":0.99316406,"punctuated_word":"realized.","sentiment":"neutral","sentiment_score":-0.18631881475448608},{"word":"so","start":24.735,"end":24.895,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11947109550237656},{"word":"i'm","start":24.895,"end":25.055,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.102706179022789},{"word":"wondering","start":25.055,"end":25.375,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.09858438372612},{"word":"if","start":25.375,"end":25.535,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0842464342713356},{"word":"i","start":25.535,"end":25.615,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07938430458307266},{"word":"can","start":25.615,"end":25.855,"confidence":0.7578125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07876013219356537},{"word":"pay","start":25.855,"end":26.015,"confidence":0.9970703,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.08023638278245926},{"word":"two","start":26.015,"end":26.175,"confidence":0.9980469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.05000985413789749},{"word":"payments","start":26.175,"end":26.654999,"confidence":1.0,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":-0.07025601714849472},{"word":"on","start":26.654999,"end":26.814999,"confidence":0.9819336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07638774812221527},{"word":"the","start":26.814999,"end":26.895,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07349114120006561},{"word":"october","start":26.895,"end":27.415,"confidence":0.9845378,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.06079743802547455},{"word":"1","start":27.415,"end":27.935001,"confidence":0.9845378,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":-0.07456742972135544},{"word":"which","start":27.935,"end":28.175,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.09611852467060088},{"word":"is","start":28.175,"end":28.335,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09337535500526428},{"word":"two","start":28.335,"end":28.494999,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.12371397763490675},{"word":"weeks","start":28.494999,"end":28.975,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":-0.12182500213384628},{"word":"away","start":28.975,"end":29.475,"confidence":0.91015625,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.1031666100025177},{"word":"and","start":30.51,"end":30.59,"confidence":0.8618164,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.06465483456850052},{"word":"like","start":30.59,"end":30.75,"confidence":0.99658203,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05905476212501526},{"word":"if","start":30.75,"end":30.91,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.041049011051654816},{"word":"i","start":30.91,"end":30.99,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06828788667917252},{"word":"can","start":30.99,"end":31.230001,"confidence":0.7583008,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0393185056746006},{"word":"pay","start":31.230001,"end":31.470001,"confidence":0.97998047,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.04543829336762428},{"word":"yeah","start":31.710001,"end":31.95,"confidence":0.9362793,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05557837709784508},{"word":"i'm","start":31.95,"end":32.11,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11006580293178558},{"word":"really","start":32.11,"end":32.350002,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.1416289508342743},{"word":"sorry","start":32.350002,"end":32.670002,"confidence":0.9736328,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.15914015471935272},{"word":"that's","start":32.670002,"end":32.91,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.11203383654356004},{"word":"why","start":32.91,"end":33.07,"confidence":0.9941406,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.07278208434581757},{"word":"i","start":33.07,"end":33.15,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10594014078378676},{"word":"thought","start":33.15,"end":33.31,"confidence":0.96777344,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.09396401047706604},{"word":"i","start":33.31,"end":33.47,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09377366304397584},{"word":"better","start":33.47,"end":33.71,"confidence":0.6303711,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.09150983393192293},{"word":"ring","start":33.71,"end":33.87,"confidence":0.99609375,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.0709134191274643},{"word":"and","start":33.87,"end":33.95,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07541878521442413},{"word":"let","start":33.95,"end":34.190002,"confidence":0.9970703,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.06427367031574249},{"word":"you","start":34.190002,"end":34.27,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.058561813086271286},{"word":"yeah","start":34.75,"end":35.07,"confidence":0.9614258,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.043482787907123566},{"word":"let","start":35.07,"end":35.23,"confidence":0.98828125,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.011951237916946411},{"word":"you","start":35.23,"end":35.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00995936244726181},{"word":"know","start":35.39,"end":35.63,"confidence":0.97143555,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.013336779549717903},{"word":"but","start":35.63,"end":35.87,"confidence":0.9951172,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.010022830218076706},{"word":"i","start":35.87,"end":35.95,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008753251284360886},{"word":"can","start":35.95,"end":36.11,"confidence":0.94970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.017697256058454514},{"word":"pay","start":36.11,"end":36.35,"confidence":0.9863281,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.002761237323284149},{"word":"the","start":36.35,"end":36.510002,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0022762008011341095},{"word":"two","start":36.510002,"end":36.75,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.004332114011049271},{"word":"payments","start":36.75,"end":37.25,"confidence":0.85546875,"punctuated_word":"payments,","sentiment":"neutral","sentiment_score":0.0033565014600753784},{"word":"like","start":37.71,"end":37.95,"confidence":0.88793945,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0015017464756965635},{"word":"the","start":37.95,"end":38.11,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0020929574966430664},{"word":"one","start":38.11,"end":38.43,"confidence":0.9394531,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02031112089753151},{"word":"from","start":38.43,"end":38.75,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.011591754853725432},{"word":"that","start":38.91,"end":39.15,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01024138554930687},{"word":"needs","start":39.15,"end":39.39,"confidence":0.9873047,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.0049972496926784515},{"word":"to","start":39.39,"end":39.47,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003688901662826538},{"word":"be","start":39.47,"end":39.63,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.008858580142259598},{"word":"paid","start":39.63,"end":39.95,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.006204001605510712},{"word":"now","start":39.95,"end":40.45,"confidence":0.69592285,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.007946902886033058},{"word":"and","start":40.510002,"end":40.67,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0004424825310707092},{"word":"then","start":40.67,"end":40.91,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.004578465595841408},{"word":"yeah","start":40.99,"end":41.23,"confidence":0.99365234,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0010296199470758438},{"word":"and","start":41.23,"end":41.31,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.005616774782538414},{"word":"then","start":41.31,"end":41.81,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.008806683123111725},{"word":"another","start":41.95,"end":42.27,"confidence":0.75,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.0022781100124120712},{"word":"one","start":42.27,"end":42.43,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.005452850833535194},{"word":"on","start":42.43,"end":42.67,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005857065320014954},{"word":"the","start":42.67,"end":42.75,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0021545402705669403},{"word":"first","start":42.75,"end":43.25,"confidence":0.99658203,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.006773417815566063},{"word":"can","start":44.454998,"end":44.614998,"confidence":0.9453125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.041537605226039886},{"word":"you","start":44.614998,"end":44.774998,"confidence":0.7558594,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03338528424501419},{"word":"do","start":44.774998,"end":44.934998,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03986530005931854},{"word":"that","start":44.934998,"end":45.175,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0507889986038208},{"word":"for","start":45.175,"end":45.335,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029853997752070427},{"word":"me","start":45.335,"end":45.835,"confidence":0.98706055,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.02792742475867271},{"word":"take","start":45.975,"end":46.215,"confidence":0.9580078,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.02366485446691513},{"word":"out","start":46.215,"end":46.454998,"confidence":0.47070312,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.02048637717962265},{"word":"two","start":46.454998,"end":46.614998,"confidence":0.42871094,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.014211863279342651},{"word":"payments","start":46.614998,"end":47.114998,"confidence":0.71240234,"punctuated_word":"payments.","sentiment":"neutral","sentiment_score":0.01793087273836136},{"word":"yes","start":52.695,"end":53.195,"confidence":0.8417969,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.024520080536603928},{"word":"yeah","start":58.100002,"end":58.600002,"confidence":0.94628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03938795626163483},{"word":"what","start":62.74,"end":63.24,"confidence":0.7102051,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":0.02333603799343109},{"word":"oh","start":63.7,"end":64.2,"confidence":0.8078613,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.0241509098559618},{"word":"oh","start":64.66,"end":65.16,"confidence":0.87719727,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.02368304505944252},{"word":"oh","start":65.62,"end":66.12,"confidence":0.95947266,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.014948172494769096},{"word":"oh","start":66.58,"end":66.82,"confidence":0.82714844,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.03130830079317093},{"word":"oh","start":66.82,"end":66.98,"confidence":0.6867676,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.04280257225036621},{"word":"it's","start":66.98,"end":67.22,"confidence":0.8720703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.049920156598091125},{"word":"been","start":67.22,"end":67.54,"confidence":0.95703125,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.05806950107216835},{"word":"it's","start":67.54,"end":67.700005,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06040552258491516},{"word":"been","start":67.700005,"end":67.94,"confidence":0.9970703,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.06517912447452545},{"word":"processed","start":67.94,"end":68.42,"confidence":0.99609375,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":0.07645943015813828},{"word":"today","start":68.42,"end":68.92,"confidence":0.9926758,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.04300737380981445},{"word":"oh","start":70.66,"end":70.98,"confidence":0.91552734,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.051842741668224335},{"word":"oh","start":70.98,"end":71.14,"confidence":0.91186523,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07242292165756226},{"word":"that's","start":71.14,"end":71.3,"confidence":0.99609375,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.09226584434509276},{"word":"okay","start":71.3,"end":71.8,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.09577040374279022},{"word":"yeah","start":72.955,"end":73.455,"confidence":0.87231445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1843979060649872},{"word":"okay","start":80.715,"end":81.115,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.034455057233572006},{"word":"okay","start":81.115,"end":81.515,"confidence":0.97216797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04939362034201622},{"word":"so","start":81.515,"end":81.755,"confidence":0.8364258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05187122896313667},{"word":"my","start":81.755,"end":81.915,"confidence":0.9716797,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.069176584482193},{"word":"next","start":81.915,"end":82.235,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.06644817441701889},{"word":"payment","start":82.235,"end":82.635,"confidence":0.9921875,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06402117758989334},{"word":"is","start":82.635,"end":82.715,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05236947536468506},{"word":"due","start":82.715,"end":82.955,"confidence":0.98828125,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.05377446487545967},{"word":"on","start":82.955,"end":83.115,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07382597029209137},{"word":"the","start":83.115,"end":83.275,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06267563998699188},{"word":"first","start":83.275,"end":83.675,"confidence":0.670166,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.05546102300286293},{"word":"that's","start":83.675,"end":83.915,"confidence":0.626709,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11388763040304184},{"word":"that's","start":83.915,"end":84.315,"confidence":0.6911621,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.12036256492137908},{"word":"fine","start":84.315,"end":84.815,"confidence":0.9790039,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.09772886335849762},{"word":"yep","start":85.915,"end":86.415,"confidence":0.71777344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07050708681344986},{"word":"yeah","start":94.170006,"end":94.33,"confidence":0.7154541,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06646421551704407},{"word":"okay","start":94.33,"end":94.810005,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1489754468202591},{"word":"fantastic","start":94.810005,"end":95.29,"confidence":0.9980469,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.3839731216430664},{"word":"oh","start":95.29,"end":95.37,"confidence":0.69189453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1016971915960312},{"word":"thanks","start":95.37,"end":95.53001,"confidence":0.99609375,"punctuated_word":"thanks","sentiment":"neutral","sentiment_score":0.3187390863895416},{"word":"for","start":95.53001,"end":95.69,"confidence":0.9819336,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2691397964954376},{"word":"letting","start":95.69,"end":95.850006,"confidence":0.9951172,"punctuated_word":"letting","sentiment":"neutral","sentiment_score":0.14373329281806946},{"word":"me","start":95.850006,"end":95.93,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.09802918136119844},{"word":"know","start":95.93,"end":96.01,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.2056273818016052},{"word":"because","start":96.01,"end":96.170006,"confidence":0.5546875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.13019022345542908},{"word":"i","start":96.170006,"end":96.25,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05217025429010391},{"word":"didn't","start":96.25,"end":96.41,"confidence":0.9975586,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":0.004103971179574728},{"word":"realize","start":96.41,"end":96.810005,"confidence":0.85913086,"punctuated_word":"realize.","sentiment":"neutral","sentiment_score":0.031225159764289856},{"word":"i","start":96.810005,"end":96.89,"confidence":0.91259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07819640636444092},{"word":"i","start":96.89,"end":96.97,"confidence":0.82373047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0878460481762886},{"word":"thought","start":96.97,"end":97.21001,"confidence":0.72875977,"punctuated_word":"thought,","sentiment":"neutral","sentiment_score":-0.05747777223587036},{"word":"oh","start":97.21001,"end":97.29,"confidence":0.9338379,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.0778752863407135},{"word":"no","start":97.29,"end":97.450005,"confidence":0.91674805,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.08874070644378662},{"word":"if","start":97.450005,"end":97.53001,"confidence":0.45458984,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.13303008675575256},{"word":"they","start":97.53001,"end":97.770004,"confidence":0.84814453,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.13302217423915863},{"word":"withdraw","start":97.770004,"end":98.090004,"confidence":0.6201172,"punctuated_word":"withdraw","sentiment":"neutral","sentiment_score":-0.13437630236148834},{"word":"and","start":98.090004,"end":98.25,"confidence":0.75341797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17444947361946106},{"word":"i","start":98.25,"end":98.33,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20218771696090695},{"word":"can't","start":98.33,"end":98.714935,"confidence":0.9975586,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.12359796464443208},{"word":"pay","start":98.87494,"end":99.034935,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.1046287640929222},{"word":"it","start":99.034935,"end":99.19494,"confidence":0.8352051,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.04242868721485138},{"word":"but","start":99.19494,"end":99.43494,"confidence":0.9580078,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03979015350341797},{"word":"that's","start":99.43494,"end":99.674934,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.002072267234325409},{"word":"okay","start":99.674934,"end":100.074936,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0365462526679039},{"word":"yeah","start":100.074936,"end":100.394936,"confidence":0.986084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05359513685107231},{"word":"no","start":100.394936,"end":100.63493,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06442734599113464},{"word":"worries","start":100.63493,"end":101.13493,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08787095546722412},{"word":"thank","start":103.994934,"end":104.31493,"confidence":0.97802734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5283981561660767},{"word":"you","start":104.31493,"end":104.714935,"confidence":0.99365234,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.515257716178894},{"word":"you","start":104.714935,"end":104.87494,"confidence":0.64208984,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.50111985206604},{"word":"have","start":104.87494,"end":105.03494,"confidence":0.94970703,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5890566110610962},{"word":"a","start":105.03494,"end":105.19494,"confidence":0.9790039,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5368831157684326},{"word":"good","start":105.19494,"end":105.354935,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.46459710597991943},{"word":"day","start":105.354935,"end":105.59493,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.46201229095458984},{"word":"bye","start":105.59493,"end":106.09493,"confidence":0.79907227,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.22904786467552185},{"word":"thanks","start":106.15494,"end":106.22494,"confidence":0.7636719,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.27072808146476746},{"word":"bye","start":106.22494,"end":106.47494,"confidence":0.74780273,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17077575623989105},{"word":"thanks","start":106.47494,"end":106.97494,"confidence":0.91918945,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2576614022254944},{"word":"bye","start":108.79494,"end":109.29494,"confidence":0.9650879,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07094018906354904}],"paragraphs":{"transcript":"\nMelanie? Hi. Hi. I'm just ringing up. I think I spoke to you the other day.\n\nDid I in regards to my account? Yeah. I'm sorry, but I don't have the I did have the money in there this morning, but because I've got so many direct debits coming out, I don't have enough in there. My account's overdrawn, I've just realized. So I'm wondering if I can pay two payments on the October 1, which is two weeks away.\n\nAnd, like, if I can pay yeah. I'm really sorry. That's why I thought I better ring and let you yeah. Let you know. But I can pay the two payments, like, the one from that needs to be paid now, and then yeah.\n\nAnd then another one on the first. Can you do that for me? Take out two payments. Yes. Yeah.\n\nWhat? Oh. Oh. Oh. Oh.\n\nOh. It's been it's been processed today. Oh. Oh, that's okay. Yeah.\n\nOkay. Okay. So my next payment is due on the first. That's that's fine. Yep.\n\nYeah. Okay. Fantastic. Oh, thanks for letting me know because I didn't realize. I I thought, oh, no.\n\nIf they withdraw and I can't pay it. But that's okay. Yeah. No worries. Thank you.\n\nYou have a good day. Bye. Thanks. Bye. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Melanie?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.08901062607765198},{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.028835296630859375},{"text":"Hi.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.027257010340690613},{"text":"I'm just ringing up.","start":9.84,"end":10.88,"sentiment":"neutral","sentiment_score":0.01686435262672603},{"text":"I think I spoke to you the other day.","start":10.88,"end":12.74,"sentiment":"neutral","sentiment_score":0.006924443774753147}],"sentiment":"neutral","sentiment_score":0.017180021095555276,"num_words":16,"start":5.52,"end":12.74},{"sentences":[{"text":"Did I in regards to my account?","start":12.96,"end":14.639999,"sentiment":"neutral","sentiment_score":-0.0008439093029924802},{"text":"Yeah.","start":14.639999,"end":15.135,"sentiment":"neutral","sentiment_score":-0.02963014878332615},{"text":"I'm sorry, but I don't have the I did have the money in there this morning, but because I've got so many direct debits coming out, I don't have enough in there.","start":15.215,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.1668603892903775},{"text":"My account's overdrawn, I've just realized.","start":22.494999,"end":24.515,"sentiment":"neutral","sentiment_score":-0.23735439280668894},{"text":"So I'm wondering if I can pay two payments on the October 1, which is two weeks away.","start":24.735,"end":29.475,"sentiment":"neutral","sentiment_score":-0.08817211166024208}],"sentiment":"neutral","sentiment_score":-0.1310358490300132,"num_words":64,"start":12.96,"end":29.475},{"sentences":[{"text":"And, like, if I can pay yeah.","start":30.51,"end":31.95,"sentiment":"neutral","sentiment_score":-0.05334023865205901},{"text":"I'm really sorry.","start":31.95,"end":32.670002,"sentiment":"neutral","sentiment_score":-0.13694496949513754},{"text":"That's why I thought I better ring and let you yeah.","start":32.670002,"end":35.07,"sentiment":"neutral","sentiment_score":-0.08024127679792317},{"text":"Let you know.","start":35.07,"end":35.63,"sentiment":"neutral","sentiment_score":-0.011749126637975374},{"text":"But I can pay the two payments, like, the one from that needs to be paid now, and then yeah.","start":35.63,"end":41.23,"sentiment":"neutral","sentiment_score":0.0011783883906900882}],"sentiment":"neutral","sentiment_score":-0.03814886899834329,"num_words":44,"start":30.51,"end":41.23},{"sentences":[{"text":"And then another one on the first.","start":41.23,"end":43.25,"sentiment":"neutral","sentiment_score":0.0010527707636356354},{"text":"Can you do that for me?","start":44.454998,"end":45.835,"sentiment":"neutral","sentiment_score":0.03722643510748943},{"text":"Take out two payments.","start":45.975,"end":47.114998,"sentiment":"neutral","sentiment_score":0.019073491916060448},{"text":"Yes.","start":52.695,"end":53.195,"sentiment":"neutral","sentiment_score":0.024520080536603928},{"text":"Yeah.","start":58.100002,"end":58.600002,"sentiment":"neutral","sentiment_score":0.03938795626163483}],"sentiment":"neutral","sentiment_score":0.01952263212909824,"num_words":19,"start":41.23,"end":58.600002},{"sentences":[{"text":"What?","start":62.74,"end":63.24,"sentiment":"neutral","sentiment_score":0.02333603799343109},{"text":"Oh.","start":63.7,"end":64.2,"sentiment":"neutral","sentiment_score":0.0241509098559618},{"text":"Oh.","start":64.66,"end":65.16,"sentiment":"neutral","sentiment_score":0.02368304505944252},{"text":"Oh.","start":65.62,"end":66.12,"sentiment":"neutral","sentiment_score":0.014948172494769096},{"text":"Oh.","start":66.58,"end":66.82,"sentiment":"neutral","sentiment_score":0.03130830079317093}],"sentiment":"neutral","sentiment_score":0.02348529323935509,"num_words":5,"start":62.74,"end":66.82},{"sentences":[{"text":"Oh.","start":66.82,"end":66.98,"sentiment":"neutral","sentiment_score":0.04280257225036621},{"text":"It's been it's been processed today.","start":66.98,"end":68.92,"sentiment":"neutral","sentiment_score":0.05884018478294214},{"text":"Oh.","start":70.66,"end":70.98,"sentiment":"neutral","sentiment_score":0.051842741668224335},{"text":"Oh, that's okay.","start":70.98,"end":71.8,"sentiment":"neutral","sentiment_score":0.08681972324848175},{"text":"Yeah.","start":72.955,"end":73.455,"sentiment":"neutral","sentiment_score":0.1843979060649872}],"sentiment":"neutral","sentiment_score":0.07437862486888965,"num_words":12,"start":66.82,"end":73.455},{"sentences":[{"text":"Okay.","start":80.715,"end":81.115,"sentiment":"neutral","sentiment_score":0.034455057233572006},{"text":"Okay.","start":81.115,"end":81.515,"sentiment":"neutral","sentiment_score":0.04939362034201622},{"text":"So my next payment is due on the first.","start":81.515,"end":83.675,"sentiment":"neutral","sentiment_score":0.061069304330481425},{"text":"That's that's fine.","start":83.675,"end":84.815,"sentiment":"neutral","sentiment_score":0.11065968622763951},{"text":"Yep.","start":85.915,"end":86.415,"sentiment":"neutral","sentiment_score":0.07050708681344986}],"sentiment":"neutral","sentiment_score":0.0690639041364193,"num_words":15,"start":80.715,"end":86.415},{"sentences":[{"text":"Yeah.","start":94.170006,"end":94.33,"sentiment":"neutral","sentiment_score":0.06646421551704407},{"text":"Okay.","start":94.33,"end":94.810005,"sentiment":"neutral","sentiment_score":0.1489754468202591},{"text":"Fantastic.","start":94.810005,"end":95.29,"sentiment":"positive","sentiment_score":0.3839731216430664},{"text":"Oh, thanks for letting me know because I didn't realize.","start":95.29,"end":96.810005,"sentiment":"neutral","sentiment_score":0.1354655539151281},{"text":"I I thought, oh, no.","start":96.810005,"end":97.450005,"sentiment":"neutral","sentiment_score":-0.07802724391222}],"sentiment":"neutral","sentiment_score":0.08688511686503059,"num_words":18,"start":94.170006,"end":97.450005},{"sentences":[{"text":"If they withdraw and I can't pay it.","start":97.450005,"end":99.19494,"sentiment":"neutral","sentiment_score":-0.13096514623612165},{"text":"But that's okay.","start":99.19494,"end":100.074936,"sentiment":"neutral","sentiment_score":-0.001772056023279826},{"text":"Yeah.","start":100.074936,"end":100.394936,"sentiment":"neutral","sentiment_score":0.05359513685107231},{"text":"No worries.","start":100.394936,"end":101.13493,"sentiment":"neutral","sentiment_score":0.07614915072917938},{"text":"Thank you.","start":103.994934,"end":104.714935,"sentiment":"positive","sentiment_score":0.5218279361724854}],"sentiment":"neutral","sentiment_score":0.012281998293474317,"num_words":16,"start":97.450005,"end":104.714935},{"sentences":[{"text":"You have a good day.","start":104.714935,"end":105.59493,"sentiment":"positive","sentiment_score":0.5107337951660156},{"text":"Bye.","start":105.59493,"end":106.09493,"sentiment":"neutral","sentiment_score":0.22904786467552185},{"text":"Thanks.","start":106.15494,"end":106.22494,"sentiment":"neutral","sentiment_score":0.27072808146476746},{"text":"Bye.","start":106.22494,"end":106.47494,"sentiment":"neutral","sentiment_score":0.17077575623989105},{"text":"Thanks.","start":106.47494,"end":106.97494,"sentiment":"neutral","sentiment_score":0.2576614022254944}],"sentiment":"positive","sentiment_score":0.38687578671508366,"num_words":9,"start":104.714935,"end":106.97494},{"sentences":[{"text":"Bye.","start":108.79494,"end":109.29494,"sentiment":"neutral","sentiment_score":0.07094018906354904}],"sentiment":"neutral","sentiment_score":0.07094018906354904,"num_words":1,"start":108.79494,"end":109.29494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Melanie?\n\nChannel 0: Hi, Melanie.\n\nChannel 1: Hi. Hi. I'm just ringing up. I think I spoke to you the other day. Did I\n\nChannel 0: Yeah.\n\nChannel 1: in regards to my account? Yeah. I'm sorry, but I don't have the I did have the money in there this morning, but because I've got so many direct debits coming out, I don't have enough in there. My account's overdrawn, I've just realized. So I'm wondering if I can pay two payments on the October 1, which is two weeks away.\n\nAnd, like, if\n\nChannel 0: Oh.\n\nChannel 1: I can pay yeah. I'm really sorry. That's why I thought I better ring and let you yeah. Let you know. But I can pay the two payments, like, the one from that needs to be paid now, and then yeah.\n\nAnd then another one on the first.\n\nChannel 0: Oh,\n\nChannel 1: Can you do that for me? Take out\n\nChannel 0: actually,\n\nChannel 1: two payments.\n\nChannel 0: from our last conversation last time, to\n\nChannel 1: Yes.\n\nChannel 0: to to try processing the payment Thursday or Friday, I tried\n\nChannel 1: Yeah.\n\nChannel 0: processing it earlier, and it was successfully processed.\n\nChannel 1: What? Oh.\n\nChannel 0: It yeah.\n\nChannel 1: Oh.\n\nChannel 0: It it is\n\nChannel 1: Oh.\n\nChannel 0: already.\n\nChannel 1: Oh. Oh. It's been it's been processed today.\n\nChannel 0: Yes.\n\nChannel 1: Oh. Oh,\n\nChannel 0: I've\n\nChannel 1: that's okay.\n\nChannel 0: so\n\nChannel 1: Yeah.\n\nChannel 0: everything is good here. There's no outstanding balance no outstanding balance right now, Melanie.\n\nChannel 1: Okay. Okay. So my next payment is due on the first. That's that's fine. Yep.\n\nChannel 0: The next payment oh, I mean, the next invoice will be sent October 1, and the due date will be October 11.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Two\n\nChannel 1: Fantastic.\n\nChannel 0: 15.\n\nChannel 1: Oh, thanks for letting me know because I didn't realize. I I thought, oh, no. If they withdraw and I can't pay it. But that's okay. Yeah.\n\nNo worries.\n\nChannel 0: Okay. Well, thank you so much for that.\n\nChannel 1: Thank you. You have a good\n\nChannel 0: Thank\n\nChannel 1: day. Bye.\n\nChannel 0: you.\n\nChannel 1: Thanks.\n\nChannel 0: You\n\nChannel 1: Bye.\n\nChannel 0: too.\n\nChannel 1: Thanks.\n\nChannel 0: You too, Melanie. Goodbye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.6399999,"sentiment":"positive","sentiment_score":0.5127889513969421},{"text":"My name is Mary.","start":2.6399999,"end":3.6799998,"sentiment":"positive","sentiment_score":0.4150286763906479},{"text":"May I have your name, please?","start":3.6799998,"end":4.98,"sentiment":"neutral","sentiment_score":0.24624279141426086}],"sentiment":"positive","sentiment_score":0.3801010807355245,"channel":0,"num_words":15,"start":1.36,"end":4.98},{"sentences":[{"text":"Melanie?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.08901062607765198}],"sentiment":"neutral","sentiment_score":0.08901062607765198,"channel":1,"num_words":1,"start":5.52,"end":6.02},{"sentences":[{"text":"Hi, Melanie.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.03047594241797924}],"sentiment":"neutral","sentiment_score":0.03047594241797924,"channel":0,"num_words":2,"start":7.44,"end":8.42},{"sentences":[{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.028835296630859375},{"text":"Hi.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.027257010340690613},{"text":"I'm just ringing up.","start":9.84,"end":10.88,"sentiment":"neutral","sentiment_score":0.01686435262672603},{"text":"I think I spoke to you the other day.","start":10.88,"end":12.74,"sentiment":"neutral","sentiment_score":0.006924443774753147},{"text":"Did I","start":12.96,"end":13.28,"sentiment":"neutral","sentiment_score":0.003932027146220207}],"sentiment":"neutral","sentiment_score":0.011396103867274873,"channel":1,"num_words":17,"start":8.0,"end":13.28},{"sentences":[{"text":"Yeah.","start":13.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.002486443612724542}],"sentiment":"neutral","sentiment_score":0.002486443612724542,"channel":0,"num_words":1,"start":13.28,"end":13.78},{"sentences":[{"text":"in regards to my account?","start":13.36,"end":14.639999,"sentiment":"neutral","sentiment_score":-0.002754283882677555},{"text":"Yeah.","start":14.639999,"end":15.135,"sentiment":"neutral","sentiment_score":-0.02963014878332615},{"text":"I'm sorry, but I don't have the I did have the money in there this morning, but because I've got so many direct debits coming out, I don't have enough in there.","start":15.215,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.1668603892903775},{"text":"My account's overdrawn, I've just realized.","start":22.494999,"end":24.515,"sentiment":"neutral","sentiment_score":-0.23735439280668894},{"text":"So I'm wondering if I can pay two payments on the October 1, which is two weeks away.","start":24.735,"end":29.475,"sentiment":"neutral","sentiment_score":-0.08817211166024208}],"sentiment":"neutral","sentiment_score":-0.13538965148731105,"channel":1,"num_words":62,"start":13.36,"end":29.475},{"sentences":[{"text":"And, like, if","start":30.51,"end":30.91,"sentiment":"neutral","sentiment_score":-0.05491953591505686}],"sentiment":"neutral","sentiment_score":-0.05491953591505686,"channel":1,"num_words":3,"start":30.51,"end":30.91},{"sentences":[{"text":"Oh.","start":30.78,"end":31.28,"sentiment":"neutral","sentiment_score":-0.03724760562181473}],"sentiment":"neutral","sentiment_score":-0.03724760562181473,"channel":0,"num_words":1,"start":30.78,"end":31.28},{"sentences":[{"text":"I can pay yeah.","start":30.91,"end":31.95,"sentiment":"neutral","sentiment_score":-0.05215576570481062},{"text":"I'm really sorry.","start":31.95,"end":32.670002,"sentiment":"neutral","sentiment_score":-0.13694496949513754},{"text":"That's why I thought I better ring and let you yeah.","start":32.670002,"end":35.07,"sentiment":"neutral","sentiment_score":-0.08024127679792317},{"text":"Let you know.","start":35.07,"end":35.63,"sentiment":"neutral","sentiment_score":-0.011749126637975374},{"text":"But I can pay the two payments, like, the one from that needs to be paid now, and then yeah.","start":35.63,"end":41.23,"sentiment":"neutral","sentiment_score":0.0011783883906900882}],"sentiment":"neutral","sentiment_score":-0.03692174702882767,"channel":1,"num_words":41,"start":30.91,"end":41.23},{"sentences":[{"text":"And then another one on the first.","start":41.23,"end":43.25,"sentiment":"neutral","sentiment_score":0.0010527707636356354}],"sentiment":"neutral","sentiment_score":0.0010527707636356354,"channel":1,"num_words":7,"start":41.23,"end":43.25},{"sentences":[{"text":"Oh,","start":44.3,"end":44.8,"sentiment":"neutral","sentiment_score":0.03169160336256027}],"sentiment":"neutral","sentiment_score":0.03169160336256027,"channel":0,"num_words":1,"start":44.3,"end":44.8},{"sentences":[{"text":"Can you do that for me?","start":44.454998,"end":45.835,"sentiment":"neutral","sentiment_score":0.03722643510748943},{"text":"Take out","start":45.975,"end":46.454998,"sentiment":"neutral","sentiment_score":0.02207561582326889}],"sentiment":"neutral","sentiment_score":0.03343873028643429,"channel":1,"num_words":8,"start":44.454998,"end":46.454998},{"sentences":[{"text":"actually,","start":46.335,"end":46.835,"sentiment":"neutral","sentiment_score":0.012381709180772305}],"sentiment":"neutral","sentiment_score":0.012381709180772305,"channel":0,"num_words":1,"start":46.335,"end":46.835},{"sentences":[{"text":"two payments.","start":46.454998,"end":47.114998,"sentiment":"neutral","sentiment_score":0.016071368008852005}],"sentiment":"neutral","sentiment_score":0.016071368008852005,"channel":1,"num_words":2,"start":46.454998,"end":47.114998},{"sentences":[{"text":"from our last conversation last time, to","start":49.375,"end":52.895,"sentiment":"neutral","sentiment_score":0.022814006943787848}],"sentiment":"neutral","sentiment_score":0.022814006943787848,"channel":0,"num_words":7,"start":49.375,"end":52.895},{"sentences":[{"text":"Yes.","start":52.695,"end":53.195,"sentiment":"neutral","sentiment_score":0.024520080536603928}],"sentiment":"neutral","sentiment_score":0.024520080536603928,"channel":1,"num_words":1,"start":52.695,"end":53.195},{"sentences":[{"text":"to to try processing the payment Thursday or Friday, I tried","start":52.895,"end":58.415,"sentiment":"neutral","sentiment_score":0.02213527617806738}],"sentiment":"neutral","sentiment_score":0.02213527617806738,"channel":0,"num_words":11,"start":52.895,"end":58.415},{"sentences":[{"text":"Yeah.","start":58.100002,"end":58.600002,"sentiment":"neutral","sentiment_score":0.03938795626163483}],"sentiment":"neutral","sentiment_score":0.03938795626163483,"channel":1,"num_words":1,"start":58.100002,"end":58.600002},{"sentences":[{"text":"processing it earlier, and it was successfully processed.","start":58.415,"end":62.329998,"sentiment":"neutral","sentiment_score":0.07828131457790732}],"sentiment":"neutral","sentiment_score":0.07828131457790732,"channel":0,"num_words":8,"start":58.415,"end":62.329998},{"sentences":[{"text":"What?","start":62.74,"end":63.24,"sentiment":"neutral","sentiment_score":0.02333603799343109},{"text":"Oh.","start":63.7,"end":64.2,"sentiment":"neutral","sentiment_score":0.0241509098559618}],"sentiment":"neutral","sentiment_score":0.023743473924696445,"channel":1,"num_words":2,"start":62.74,"end":64.2},{"sentences":[{"text":"It yeah.","start":64.229996,"end":64.95,"sentiment":"neutral","sentiment_score":0.02525361441075802}],"sentiment":"neutral","sentiment_score":0.02525361441075802,"channel":0,"num_words":2,"start":64.229996,"end":64.95},{"sentences":[{"text":"Oh.","start":64.66,"end":65.16,"sentiment":"neutral","sentiment_score":0.02368304505944252}],"sentiment":"neutral","sentiment_score":0.02368304505944252,"channel":1,"num_words":1,"start":64.66,"end":65.16},{"sentences":[{"text":"It it is","start":64.95,"end":65.67,"sentiment":"neutral","sentiment_score":0.023066533729434013}],"sentiment":"neutral","sentiment_score":0.023066533729434013,"channel":0,"num_words":3,"start":64.95,"end":65.67},{"sentences":[{"text":"Oh.","start":65.62,"end":66.12,"sentiment":"neutral","sentiment_score":0.014948172494769096}],"sentiment":"neutral","sentiment_score":0.014948172494769096,"channel":1,"num_words":1,"start":65.62,"end":66.12},{"sentences":[{"text":"already.","start":65.67,"end":66.17,"sentiment":"neutral","sentiment_score":0.021759655326604843}],"sentiment":"neutral","sentiment_score":0.021759655326604843,"channel":0,"num_words":1,"start":65.67,"end":66.17},{"sentences":[{"text":"Oh.","start":66.58,"end":66.82,"sentiment":"neutral","sentiment_score":0.03130830079317093},{"text":"Oh.","start":66.82,"end":66.98,"sentiment":"neutral","sentiment_score":0.04280257225036621},{"text":"It's been it's been processed today.","start":66.98,"end":68.92,"sentiment":"neutral","sentiment_score":0.05884018478294214}],"sentiment":"neutral","sentiment_score":0.053393997717648745,"channel":1,"num_words":8,"start":66.58,"end":68.92},{"sentences":[{"text":"Yes.","start":69.75,"end":70.25,"sentiment":"neutral","sentiment_score":0.048601098358631134}],"sentiment":"neutral","sentiment_score":0.048601098358631134,"channel":0,"num_words":1,"start":69.75,"end":70.25},{"sentences":[{"text":"Oh.","start":70.66,"end":70.98,"sentiment":"neutral","sentiment_score":0.051842741668224335},{"text":"Oh,","start":70.98,"end":71.14,"sentiment":"neutral","sentiment_score":0.07242292165756226}],"sentiment":"neutral","sentiment_score":0.062132831662893295,"channel":1,"num_words":2,"start":70.66,"end":71.14},{"sentences":[{"text":"I've","start":71.03,"end":71.19,"sentiment":"neutral","sentiment_score":0.08108798414468765}],"sentiment":"neutral","sentiment_score":0.08108798414468765,"channel":0,"num_words":1,"start":71.03,"end":71.19},{"sentences":[{"text":"that's okay.","start":71.14,"end":71.8,"sentiment":"neutral","sentiment_score":0.0940181240439415}],"sentiment":"neutral","sentiment_score":0.0940181240439415,"channel":1,"num_words":2,"start":71.14,"end":71.8},{"sentences":[{"text":"so","start":72.71,"end":73.03,"sentiment":"neutral","sentiment_score":0.11080364137887956}],"sentiment":"neutral","sentiment_score":0.11080364137887956,"channel":0,"num_words":1,"start":72.71,"end":73.03},{"sentences":[{"text":"Yeah.","start":72.955,"end":73.455,"sentiment":"neutral","sentiment_score":0.1843979060649872}],"sentiment":"neutral","sentiment_score":0.1843979060649872,"channel":1,"num_words":1,"start":72.955,"end":73.455},{"sentences":[{"text":"everything is good here.","start":73.03,"end":75.345,"sentiment":"neutral","sentiment_score":0.326828233897686},{"text":"There's no outstanding balance no outstanding balance right now, Melanie.","start":75.345,"end":80.805,"sentiment":"neutral","sentiment_score":-0.08075385671108962}],"sentiment":"neutral","sentiment_score":0.03569816917713199,"channel":0,"num_words":14,"start":73.03,"end":80.805},{"sentences":[{"text":"Okay.","start":80.715,"end":81.115,"sentiment":"neutral","sentiment_score":0.034455057233572006},{"text":"Okay.","start":81.115,"end":81.515,"sentiment":"neutral","sentiment_score":0.04939362034201622},{"text":"So my next payment is due on the first.","start":81.515,"end":83.675,"sentiment":"neutral","sentiment_score":0.061069304330481425},{"text":"That's that's fine.","start":83.675,"end":84.815,"sentiment":"neutral","sentiment_score":0.11065968622763951},{"text":"Yep.","start":85.915,"end":86.415,"sentiment":"neutral","sentiment_score":0.07050708681344986}],"sentiment":"neutral","sentiment_score":0.0690639041364193,"channel":1,"num_words":15,"start":80.715,"end":86.415},{"sentences":[{"text":"The next payment oh, I mean, the next invoice will be sent October 1, and the due date will be October 11.","start":85.985,"end":93.869995,"sentiment":"neutral","sentiment_score":0.045926600101996555}],"sentiment":"neutral","sentiment_score":0.045926600101996555,"channel":0,"num_words":22,"start":85.985,"end":93.869995},{"sentences":[{"text":"Yeah.","start":94.170006,"end":94.33,"sentiment":"neutral","sentiment_score":0.06646421551704407},{"text":"Okay.","start":94.33,"end":94.810005,"sentiment":"neutral","sentiment_score":0.1489754468202591}],"sentiment":"neutral","sentiment_score":0.10771983116865158,"channel":1,"num_words":2,"start":94.170006,"end":94.810005},{"sentences":[{"text":"Two","start":94.729996,"end":94.97,"sentiment":"neutral","sentiment_score":0.26389288902282715}],"sentiment":"neutral","sentiment_score":0.26389288902282715,"channel":0,"num_words":1,"start":94.729996,"end":94.97},{"sentences":[{"text":"Fantastic.","start":94.810005,"end":95.29,"sentiment":"positive","sentiment_score":0.3839731216430664}],"sentiment":"positive","sentiment_score":0.3839731216430664,"channel":1,"num_words":1,"start":94.810005,"end":95.29},{"sentences":[{"text":"15.","start":94.97,"end":95.47,"sentiment":"neutral","sentiment_score":0.23232297599315643}],"sentiment":"neutral","sentiment_score":0.23232297599315643,"channel":0,"num_words":1,"start":94.97,"end":95.47},{"sentences":[{"text":"Oh, thanks for letting me know because I didn't realize.","start":95.29,"end":96.810005,"sentiment":"neutral","sentiment_score":0.1354655539151281},{"text":"I I thought, oh, no.","start":96.810005,"end":97.450005,"sentiment":"neutral","sentiment_score":-0.07802724391222},{"text":"If they withdraw and I can't pay it.","start":97.450005,"end":99.19494,"sentiment":"neutral","sentiment_score":-0.13096514623612165},{"text":"But that's okay.","start":99.19494,"end":100.074936,"sentiment":"neutral","sentiment_score":-0.001772056023279826},{"text":"Yeah.","start":100.074936,"end":100.394936,"sentiment":"neutral","sentiment_score":0.05359513685107231}],"sentiment":"neutral","sentiment_score":-0.0012934400562058985,"channel":1,"num_words":27,"start":95.29,"end":100.394936},{"sentences":[{"text":"No worries.","start":100.394936,"end":101.13493,"sentiment":"neutral","sentiment_score":0.07614915072917938}],"sentiment":"neutral","sentiment_score":0.07614915072917938,"channel":1,"num_words":2,"start":100.394936,"end":101.13493},{"sentences":[{"text":"Okay.","start":101.85494,"end":102.09494,"sentiment":"neutral","sentiment_score":0.15629014372825625},{"text":"Well, thank you so much for that.","start":102.09494,"end":103.95494,"sentiment":"positive","sentiment_score":0.4921692524637495}],"sentiment":"positive","sentiment_score":0.4501843638718128,"channel":0,"num_words":8,"start":101.85494,"end":103.95494},{"sentences":[{"text":"Thank you.","start":103.994934,"end":104.714935,"sentiment":"positive","sentiment_score":0.5218279361724854},{"text":"You have a good","start":104.714935,"end":105.354935,"sentiment":"positive","sentiment_score":0.5229141712188721}],"sentiment":"positive","sentiment_score":0.5225520928700765,"channel":1,"num_words":6,"start":103.994934,"end":105.354935},{"sentences":[{"text":"Thank","start":105.29494,"end":105.61494,"sentiment":"positive","sentiment_score":0.48746824264526367}],"sentiment":"positive","sentiment_score":0.48746824264526367,"channel":0,"num_words":1,"start":105.29494,"end":105.61494},{"sentences":[{"text":"day.","start":105.354935,"end":105.59493,"sentiment":"positive","sentiment_score":0.46201229095458984},{"text":"Bye.","start":105.59493,"end":106.09493,"sentiment":"neutral","sentiment_score":0.22904786467552185}],"sentiment":"positive","sentiment_score":0.34553007781505585,"channel":1,"num_words":2,"start":105.354935,"end":106.09493},{"sentences":[{"text":"you.","start":105.61494,"end":106.11494,"sentiment":"neutral","sentiment_score":0.22492679953575137}],"sentiment":"neutral","sentiment_score":0.22492679953575137,"channel":0,"num_words":1,"start":105.61494,"end":106.11494},{"sentences":[{"text":"Thanks.","start":106.15494,"end":106.22494,"sentiment":"neutral","sentiment_score":0.27072808146476746}],"sentiment":"neutral","sentiment_score":0.27072808146476746,"channel":1,"num_words":1,"start":106.15494,"end":106.22494},{"sentences":[{"text":"You","start":106.17494,"end":106.41494,"sentiment":"neutral","sentiment_score":0.19120824337005615}],"sentiment":"neutral","sentiment_score":0.19120824337005615,"channel":0,"num_words":1,"start":106.17494,"end":106.41494},{"sentences":[{"text":"Bye.","start":106.22494,"end":106.47494,"sentiment":"neutral","sentiment_score":0.17077575623989105}],"sentiment":"neutral","sentiment_score":0.17077575623989105,"channel":1,"num_words":1,"start":106.22494,"end":106.47494},{"sentences":[{"text":"too.","start":106.41494,"end":106.73494,"sentiment":"neutral","sentiment_score":0.176096111536026}],"sentiment":"neutral","sentiment_score":0.176096111536026,"channel":0,"num_words":1,"start":106.41494,"end":106.73494},{"sentences":[{"text":"Thanks.","start":106.47494,"end":106.97494,"sentiment":"neutral","sentiment_score":0.2576614022254944}],"sentiment":"neutral","sentiment_score":0.2576614022254944,"channel":1,"num_words":1,"start":106.47494,"end":106.97494},{"sentences":[{"text":"You too, Melanie.","start":106.73494,"end":107.61494,"sentiment":"neutral","sentiment_score":0.1913459450006485},{"text":"Goodbye.","start":107.61494,"end":108.11494,"sentiment":"neutral","sentiment_score":0.14040207862854004}],"sentiment":"neutral","sentiment_score":0.17860997840762138,"channel":0,"num_words":4,"start":106.73494,"end":108.11494},{"sentences":[{"text":"Bye.","start":108.79494,"end":109.29494,"sentiment":"neutral","sentiment_score":0.07094018906354904}],"sentiment":"neutral","sentiment_score":0.07094018906354904,"channel":1,"num_words":1,"start":108.79494,"end":109.29494}]},"summary":{"result":"success","short":"The customer, Melanie, calls Airtel to pay two payments on her account. She explains that she doesn't have enough money in her account due to direct debits and is wondering if she can pay two payments on the same date. The agent, Mary, confirms that the payment has been processed and Melanie's next payment is due on October 1."},"intents":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Melanie?","start_word":1,"end_word":16,"intents":[{"intent":"Provide name","confidence_score":0.00036331668}]},{"text":"in regards to my account? Yeah.","start_word":36,"end_word":41,"intents":[{"intent":"Inquire about account","confidence_score":0.034292597}]},{"text":"I'm sorry, but I don't have the I did have the money in there this morning, but because I've got so many direct debits coming out, I don't have enough in there. My account's overdrawn, I've just realized. So I'm wondering if I can pay two payments on the October 1, which is two weeks away.","start_word":42,"end_word":97,"intents":[{"intent":"Request payment","confidence_score":0.14693229}]},{"text":"Well, thank you so much for that. Thank you.","start_word":302,"end_word":310,"intents":[{"intent":"Express gratitude","confidence_score":0.19749483}]},{"text":"Well, thank you so much for that. Thank you. You have a good Thank day. Bye. you. Thanks. You Bye. too. Thanks. You too, Melanie. Goodbye. Bye.","start_word":302,"end_word":328,"intents":[{"intent":"End conversation","confidence_score":0.23301321}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4761079251766205},{"text":"May I have your name, please? Melanie? Hi, Melanie. Hi. Hi. I'm just ringing up. I think I spoke to you the other day. Did I Yeah. in regards to my account? Yeah. I'm sorry, but I don't have the I did have the money in there this morning, but because I've got so many direct debits coming out, I don't have enough in there. My account's overdrawn, I've just realized. So I'm wondering if I can pay two payments on the October 1, which is two weeks away. And, like, if Oh. I can pay yeah. I'm really sorry. That's why I thought I better ring and let you yeah. Let you know. But I can pay the two payments, like, the one from that needs to be paid now, and then yeah. And then another one on the first. Oh, Can you do that for me? Take out actually, two payments. from our last conversation last time, to Yes. to to try processing the payment Thursday or Friday, I tried Yeah. processing it earlier, and it was successfully processed. What? Oh. It yeah. Oh. It it is Oh. already. Oh. Oh. It's been it's been processed today. Yes. Oh. Oh, I've that's okay. so Yeah. everything is good here. There's no outstanding balance no outstanding balance right now, Melanie. Okay. Okay. So my next payment is due on the first. That's that's fine. Yep. The next payment oh, I mean, the next invoice will be sent October 1, and the due date will be October 11. Yeah. Okay.","start_word":9,"end_word":268,"sentiment":"neutral","sentiment_score":-0.011118491180241108},{"text":"Two Fantastic.","start_word":269,"end_word":270,"sentiment":"positive","sentiment_score":0.3439463973045349},{"text":"15. Oh, thanks for letting me know because I didn't realize. I I thought, oh, no. If they withdraw and I can't pay it. But that's okay. Yeah. No worries. Okay.","start_word":271,"end_word":301,"sentiment":"neutral","sentiment_score":0.009030822664499285},{"text":"Well, thank you so much for that. Thank you. You have a good Thank day.","start_word":302,"end_word":316,"sentiment":"positive","sentiment_score":0.4911984503269195},{"text":"Bye. you. Thanks. You Bye. too. Thanks. You too, Melanie. Goodbye. Bye.","start_word":317,"end_word":328,"sentiment":"neutral","sentiment_score":0.1872038692235947}],"average":{"sentiment":"neutral","sentiment_score":0.037064193694059513}}}}