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For people and culture, please press 4.\n\nPlease press hash to repeat the menu.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":-0.006828460842370987},{"text":"You have contacted Southcott Hydraulics Adelaide.","start":1.36,"end":4.34,"sentiment":"neutral","sentiment_score":-0.06406533531844616},{"text":"To assist us connecting you to the correct department, please listen to the following options carefully.","start":4.7999997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.1474341070279479},{"text":"For sales, please press 1.","start":10.719999,"end":12.735,"sentiment":"neutral","sentiment_score":-0.06398192793130875},{"text":"For finance, please press 2.","start":13.054999,"end":15.235,"sentiment":"neutral","sentiment_score":-0.06261295080184937}],"sentiment":"neutral","sentiment_score":-0.10251941148078803,"num_words":33,"start":0.88,"end":15.235},{"sentences":[{"text":"For purchasing, please press 3.","start":15.535,"end":17.715,"sentiment":"neutral","sentiment_score":-0.08459753394126893},{"text":"For people and culture, please press 4.","start":18.015,"end":20.914999,"sentiment":"neutral","sentiment_score":-0.07191550944532667},{"text":"Please press hash to repeat the menu.","start":21.055,"end":23.314999,"sentiment":"neutral","sentiment_score":-0.14845865326268332},{"text":"Hello.","start":25.42,"end":25.74,"sentiment":"neutral","sentiment_score":0.0005906336009502411},{"text":"You have contacted Southcott Hydraulics Adelaide.","start":25.74,"end":28.8,"sentiment":"neutral","sentiment_score":-0.026348977349698544}],"sentiment":"neutral","sentiment_score":-0.08165807842921752,"num_words":26,"start":15.535,"end":28.8},{"sentences":[{"text":"To assist us connecting you to the correct department, please listen to the following options carefully.","start":29.26,"end":34.4,"sentiment":"neutral","sentiment_score":-0.0472885649651289},{"text":"For sales, please press 1.","start":35.18,"end":37.12,"sentiment":"neutral","sentiment_score":-0.0293445885181427},{"text":"For finance, please press 2.","start":37.42,"end":39.6,"sentiment":"neutral","sentiment_score":-0.028462234139442443},{"text":"For purchasing, please press 3.","start":39.975002,"end":42.075,"sentiment":"neutral","sentiment_score":-0.024934666603803633},{"text":"For people and culture, please press 4.","start":42.375,"end":45.355,"sentiment":"neutral","sentiment_score":-0.012286560077752386}],"sentiment":"neutral","sentiment_score":-0.03306132648140192,"num_words":38,"start":29.26,"end":45.355},{"sentences":[{"text":"Please press hash to repeat the menu.","start":45.495,"end":47.755,"sentiment":"neutral","sentiment_score":-0.03339010982641152}],"sentiment":"neutral","sentiment_score":-0.03339010982641152,"num_words":7,"start":45.495,"end":47.755}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You have contacted Southcott Hydraulics Adelaide. To assist us connecting you to the correct department, please listen to the following options carefully. For sales, please press 1. For finance, please press 2.\n\nFor purchasing, please press 3. For people and culture, please press 4. Please press hash to repeat the menu. Hello. You have contacted Southcott Hydraulics Adelaide.\n\nTo assist us connecting you to the correct department, please listen to the following options carefully. For sales, please press 1. For finance, please press 2. For purchasing, please press 3. For people and culture, please press 4.\n\nPlease press hash to repeat the menu.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":-0.006828460842370987},{"text":"You have contacted Southcott Hydraulics Adelaide.","start":1.36,"end":4.34,"sentiment":"neutral","sentiment_score":-0.06406533531844616},{"text":"To assist us connecting you to the correct department, please listen to the following options carefully.","start":4.7999997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.1474341070279479},{"text":"For sales, please press 1.","start":10.719999,"end":12.735,"sentiment":"neutral","sentiment_score":-0.06398192793130875},{"text":"For finance, please press 2.","start":13.054999,"end":15.235,"sentiment":"neutral","sentiment_score":-0.06261295080184937}],"sentiment":"neutral","sentiment_score":-0.10251941148078803,"channel":1,"num_words":33,"start":0.88,"end":15.235},{"sentences":[{"text":"For purchasing, please press 3.","start":15.535,"end":17.715,"sentiment":"neutral","sentiment_score":-0.08459753394126893},{"text":"For people and culture, please press 4.","start":18.015,"end":20.914999,"sentiment":"neutral","sentiment_score":-0.07191550944532667},{"text":"Please press hash to repeat the menu.","start":21.055,"end":23.314999,"sentiment":"neutral","sentiment_score":-0.14845865326268332},{"text":"Hello.","start":25.42,"end":25.74,"sentiment":"neutral","sentiment_score":0.0005906336009502411},{"text":"You have contacted Southcott Hydraulics Adelaide.","start":25.74,"end":28.8,"sentiment":"neutral","sentiment_score":-0.026348977349698544}],"sentiment":"neutral","sentiment_score":-0.08165807842921752,"channel":1,"num_words":26,"start":15.535,"end":28.8},{"sentences":[{"text":"To assist us connecting you to the correct department, please listen to the following options carefully.","start":29.26,"end":34.4,"sentiment":"neutral","sentiment_score":-0.0472885649651289},{"text":"For sales, please press 1.","start":35.18,"end":37.12,"sentiment":"neutral","sentiment_score":-0.0293445885181427},{"text":"For finance, please press 2.","start":37.42,"end":39.6,"sentiment":"neutral","sentiment_score":-0.028462234139442443},{"text":"For purchasing, please press 3.","start":39.975002,"end":42.075,"sentiment":"neutral","sentiment_score":-0.024934666603803633},{"text":"For people and culture, please press 4.","start":42.375,"end":45.355,"sentiment":"neutral","sentiment_score":-0.012286560077752386}],"sentiment":"neutral","sentiment_score":-0.03306132648140192,"channel":1,"num_words":38,"start":29.26,"end":45.355},{"sentences":[{"text":"Please press hash to repeat the menu.","start":45.495,"end":47.755,"sentiment":"neutral","sentiment_score":-0.03339010982641152}],"sentiment":"neutral","sentiment_score":-0.03339010982641152,"channel":1,"num_words":7,"start":45.495,"end":47.755}]},"summary":{"result":"success","short":"The caller is directed to various options by a recorded message from Southcott Hydraulics Adelaide. The options include sales, finance, purchasing, people and culture, and for more information, they can press hash to repeat the menu. The message also provides options to the caller to either speak to the right department or to a representative."},"intents":{"segments":[{"text":"You have contacted Southcott Hydraulics Adelaide. To assist us connecting you to the correct department, please listen to the following options carefully.","start_word":1,"end_word":22,"intents":[{"intent":"Connect callers to departments","confidence_score":0.23862378}]}]},"sentiments":{"segments":[{"text":"Hello. You have contacted Southcott Hydraulics Adelaide. To assist us connecting you to the correct department, please listen to the following options carefully. For sales, please press 1. For finance, please press 2. For purchasing, please press 3. For people and culture, please press 4. Please press hash to repeat the menu. Hello. You have contacted Southcott Hydraulics Adelaide. To assist us connecting you to the correct department, please listen to the following options carefully. For sales, please press 1. For finance, please press 2. For purchasing, please press 3. For people and culture, please press 4. Please press hash to repeat the menu.","start_word":0,"end_word":103,"sentiment":"neutral","sentiment_score":-0.0642489492893219}],"average":{"sentiment":"neutral","sentiment_score":-0.06424895329261894}}}}