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All good. So, technically, you've already got a response from our tech rep, Maureen, about your concern. Alright? Okay. Okay. That's perfect. What is your full name, if I may ask? To whom I'm speaking with? I'll just need to check your account here. Shel Shelvin. Okay. One moment here. Oh, yeah. The the account that it's currently showing offline. Yeah. Yes. Okay. Yeah. I'm so sorry about this, but, yeah, nothing to worry. This account is being handled by our tech rep. They've already escalated the reason for being offline to our partner network. And then as soon as we get a update or response to resolve this, we'll keep you updated, and we'll be in touch with you again. Okay? Okay. I I I got it. But we're doing our in reference with this concern, we're doing our best not to prolong any offline customer because on a daily basis, we are monitoring and doing our best to get their connection updated. 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Good afternoon. This is Ertel AU. We are returning your phone call. Sorry to miss your call earlier.\n\nHow may I help you today? Mhmm. Mhmm. Mhmm. Mhmm.\n\nCar Talk. Mhmm. Okay. Mhmm. Oh, okay.\n\nGot it. All good. So, technically, you've already got a response from our tech rep, Maureen, about your concern. Alright? Okay.\n\nOkay. That's perfect. What is your full name, if I may ask? To whom I'm speaking with? I'll just need to check your account here.\n\nShel Shelvin. Okay. One moment here. Oh, yeah. The the account that it's currently showing offline.\n\nYeah. Yes. Okay. Yeah. I'm so sorry about this, but, yeah, nothing to worry.\n\nThis account is being handled by our tech rep. They've already escalated the reason for being offline to our partner network. And then as soon as we get a update or response to resolve this, we'll keep you updated, and we'll be in touch with you again. Okay? Okay.\n\nI I I got it. 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this concern, we're doing our best not to prolong any offline customer because on a daily basis, we are monitoring and doing our best to get their connection updated.","start":154.32,"end":170.285,"sentiment":"neutral","sentiment_score":-0.06225285047872199},{"text":"But in case we are not wishing on this, but in case it's prolonged, we'll go ahead and do something about the account.","start":170.285,"end":178.12,"sentiment":"neutral","sentiment_score":-0.0689373281986817},{"text":"Like, for example, it's five days, something like that.","start":178.12,"end":181.15999,"sentiment":"neutral","sentiment_score":-0.0545216268963284},{"text":"We can go ahead and see what we can do in reference with your accounts.","start":181.15999,"end":186.44,"sentiment":"neutral","sentiment_score":-0.024146434664726258}],"sentiment":"neutral","sentiment_score":-0.055613281797956333,"num_words":88,"start":152.64,"end":186.44},{"sentences":[{"text":"But as I've mentioned, that's not our goal 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I called regarding my router because I've tried to connect to the Internet, but it's saying no Internet. And I called and talked to a lady called Marie, and she told me to turn it off for twenty minutes and then turn it on again and see if it works. And if it doesn't, I give her a call, which I did because it didn't work. So she say that she has escalated it to the, I think, technical team and made a ticket, and then she'll update me in the course of the day. Yeah. Yeah. Not really an update, but she said she has escalated it to the technical team, and then she will update me during the course of the day. Yeah. But, basically, I don't have Internet now. Mhmm. It's health and well. Okay. So will they consider me not having Internet for like, today, the whole day, I I don't have Internet. I don't know how long it's gonna take to fix it. So will accounts consider this? If it takes, like, two days, one week without Internet, what happens then? For a loan? Okay. Okay. Thank you so much for your time, and thanks for your callback. Okay. Thank you. Bye 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I called regarding my router because I've tried to connect to the Internet, but it's saying no Internet. And I called and talked to a lady called Marie, and she told me to turn it off for twenty minutes and then turn it on again and see if it works. And if it doesn't, I give her a call, which I did because it didn't work. So she say that she has escalated it to the, I think, technical team and made a ticket, and then she'll update me in the course of the day.\n\nYeah. Yeah. Not really an update, but she said she has escalated it to the technical team, and then she will update me during the course of the day. Yeah. But, basically, I don't have Internet now.\n\nMhmm. It's health and well. Okay. So will they consider me not having Internet for like, today, the whole day, I I don't have Internet. I don't know how long it's gonna take to fix it.\n\nSo will accounts consider this? If it takes, like, two days, one week without Internet, what happens then? For a loan? Okay. Okay.\n\nThank you so much for your time, and thanks for your callback. Okay. Thank you. Bye too.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.038466926664114},{"text":"I called regarding my router because I've tried to connect to the Internet, but it's saying no Internet.","start":13.775,"end":22.915,"sentiment":"neutral","sentiment_score":-0.13578323357635075},{"text":"And I called and talked to a lady called Marie, and she told me to turn it off for twenty minutes and then turn it on again and see if it works.","start":23.775,"end":37.35,"sentiment":"neutral","sentiment_score":-0.10731320828199387},{"text":"And if it doesn't, I give her a call, which I did because it didn't work.","start":37.35,"end":43.21,"sentiment":"neutral","sentiment_score":-0.10543965920805931},{"text":"So she say that she has escalated it to the, I think, technical team and made a ticket, and then she'll update me in the course of the day.","start":43.565,"end":53.105,"sentiment":"neutral","sentiment_score":-0.06852246833772495}],"sentiment":"neutral","sentiment_score":-0.09910250074851017,"num_words":96,"start":0.48,"end":53.105},{"sentences":[{"text":"Yeah.","start":53.245,"end":53.745,"sentiment":"neutral","sentiment_score":0.03908365219831467},{"text":"Yeah.","start":63.370003,"end":63.690002,"sentiment":"neutral","sentiment_score":-0.02870473451912403},{"text":"Not really an update, but she said she has escalated it to the technical team, and then she will update me during the course of the day.","start":63.690002,"end":76.835,"sentiment":"neutral","sentiment_score":-0.050775826874154585},{"text":"Yeah.","start":77.135,"end":77.635,"sentiment":"neutral","sentiment_score":0.0230281762778759},{"text":"But, basically, I don't have Internet now.","start":78.015,"end":80.995,"sentiment":"neutral","sentiment_score":-0.05481892158942563}],"sentiment":"neutral","sentiment_score":-0.04652088331813748,"num_words":37,"start":53.245,"end":80.995},{"sentences":[{"text":"Mhmm.","start":81.375,"end":81.875,"sentiment":"neutral","sentiment_score":-0.024247050285339355},{"text":"It's health and well.","start":88.54,"end":91.68,"sentiment":"neutral","sentiment_score":0.08193758688867092},{"text":"Okay.","start":134.125,"end":134.445,"sentiment":"neutral","sentiment_score":-0.024315353482961655},{"text":"So will they consider me not having Internet for like, today, the whole day, I I don't have Internet.","start":134.445,"end":141.345,"sentiment":"neutral","sentiment_score":-0.17689086320368866},{"text":"I don't know how long it's gonna take to fix it.","start":141.565,"end":144.365,"sentiment":"neutral","sentiment_score":-0.20722771639173682}],"sentiment":"neutral","sentiment_score":-0.14892342603868908,"num_words":36,"start":81.375,"end":144.365},{"sentences":[{"text":"So will accounts consider this?","start":144.365,"end":147.46999,"sentiment":"neutral","sentiment_score":-0.06570078581571578},{"text":"If it takes, like, two days, one week without Internet, what happens then?","start":148.89,"end":154.43,"sentiment":"neutral","sentiment_score":-0.07339870757781543},{"text":"For a loan?","start":174.595,"end":175.415,"sentiment":"neutral","sentiment_score":-0.05923756832877795},{"text":"Okay.","start":185.81,"end":186.31,"sentiment":"neutral","sentiment_score":-0.04362577944993973},{"text":"Okay.","start":204.7,"end":205.18001,"sentiment":"neutral","sentiment_score":0.0950600728392601}],"sentiment":"neutral","sentiment_score":-0.061259371269008385,"num_words":23,"start":144.365,"end":205.18001},{"sentences":[{"text":"Thank you so much for your time, and thanks for your callback.","start":205.18001,"end":208.48,"sentiment":"neutral","sentiment_score":0.29064218575755757},{"text":"Okay.","start":216.31894,"end":216.71893,"sentiment":"neutral","sentiment_score":0.16847552359104156},{"text":"Thank you.","start":216.71893,"end":217.35893,"sentiment":"neutral","sentiment_score":0.3104381412267685},{"text":"Bye too.","start":217.35893,"end":218.17894,"sentiment":"neutral","sentiment_score":0.20563466101884842}],"sentiment":"neutral","sentiment_score":0.2757839621866451,"num_words":17,"start":205.18001,"end":218.17894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Ertel AU. We are returning your phone call. Sorry to miss your call earlier.\n\nHow may I help you today?\n\nChannel 1: I called regarding my router because\n\nChannel 0: Mhmm.\n\nChannel 1: I've tried to connect to the Internet, but it's saying\n\nChannel 0: Mhmm.\n\nChannel 1: no Internet. And I called and talked to a lady\n\nChannel 0: Mhmm.\n\nChannel 1: called Marie, and she told me to turn it off for twenty minutes and then turn it on again and see if it works. And if it doesn't, I give her\n\nChannel 0: Mhmm.\n\nChannel 1: a\n\nChannel 0: Car\n\nChannel 1: call,\n\nChannel 0: Talk.\n\nChannel 1: which I did\n\nChannel 0: Mhmm.\n\nChannel 1: because it didn't\n\nChannel 0: Okay.\n\nChannel 1: work. So she\n\nChannel 0: Mhmm.\n\nChannel 1: say that she has escalated it to the, I think, technical team and made a ticket, and then she'll update me in the course of the day. Yeah.\n\nChannel 0: Oh, okay. Got it. All good. So, technically, you've already got a response from our tech rep, Maureen, about your concern. Alright?\n\nChannel 1: Yeah. Not\n\nChannel 0: Okay.\n\nChannel 1: really an update, but she said she has escalated it to the technical team, and then she will update me during the course of the day. Yeah.\n\nChannel 0: Okay. That's\n\nChannel 1: But,\n\nChannel 0: perfect.\n\nChannel 1: basically,\n\nChannel 0: What is\n\nChannel 1: I\n\nChannel 0: your\n\nChannel 1: don't\n\nChannel 0: full\n\nChannel 1: have\n\nChannel 0: name, if\n\nChannel 1: Internet\n\nChannel 0: I may ask?\n\nChannel 1: now. Mhmm.\n\nChannel 0: To whom I'm speaking with? I'll just need to check your account here.\n\nChannel 1: It's health and\n\nChannel 0: Shel\n\nChannel 1: well.\n\nChannel 0: Shelvin. Okay. One moment here. Oh, yeah. The the account that it's currently showing offline.\n\nYeah. Yes. Okay. Yeah. I'm so sorry about this, but, yeah, nothing to worry.\n\nThis account is being handled by our tech rep. They've already escalated the reason for being offline to our partner network. And then as soon as we get a update or response to resolve this, we'll keep you updated, and we'll be in touch with you again. Okay?\n\nChannel 1: Okay. So will they consider me not having Internet for like, today, the whole day, I I don't have Internet. I don't know how long it's gonna take to fix it. So will accounts consider this? If it takes, like, two days, one week without\n\nChannel 0: Okay.\n\nChannel 1: Internet,\n\nChannel 0: I I\n\nChannel 1: what happens\n\nChannel 0: I got\n\nChannel 1: then?\n\nChannel 0: it. But we're doing our in reference with this concern, we're doing our best not to prolong any offline customer because on a daily basis, we are monitoring and doing our best to get their connection updated. But in case we are not wishing on this, but in case it's prolonged,\n\nChannel 1: For a loan?\n\nChannel 0: we'll go ahead and do something about the account. Like, for example, it's five days, something like that. We can go ahead and see what we can do in reference with your\n\nChannel 1: Okay.\n\nChannel 0: accounts. But as I've mentioned, that's not our goal here. Our goal is do our best, negotiate, and investigate, work with our partner network to have back your services as soon as possible.\n\nChannel 1: Okay. Thank you so much for your time, and thanks\n\nChannel 0: Mhmm.\n\nChannel 1: for\n\nChannel 0: Oh,\n\nChannel 1: your\n\nChannel 0: you're\n\nChannel 1: callback.\n\nChannel 0: oh, you're welcome. I appreciate your time as well. Please have a good one, and be safe. We'll get in touch with you soon. Okay?\n\nChannel 1: Okay. Thank you. Bye\n\nChannel 0: Alright.\n\nChannel 1: too.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.038466926664114}],"sentiment":"neutral","sentiment_score":0.038466926664114,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.17398026585578918},{"text":"Good afternoon.","start":3.4399998,"end":4.24,"sentiment":"neutral","sentiment_score":0.3080919682979584},{"text":"This is Ertel AU.","start":4.24,"end":6.08,"sentiment":"neutral","sentiment_score":0.2526465617120266},{"text":"We are returning your phone call.","start":6.08,"end":8.24,"sentiment":"neutral","sentiment_score":0.20508001496394476},{"text":"Sorry to miss your call earlier.","start":8.24,"end":10.24,"sentiment":"neutral","sentiment_score":-0.11929847796758015}],"sentiment":"neutral","sentiment_score":0.12186524585673683,"channel":0,"num_words":19,"start":3.04,"end":10.24},{"sentences":[{"text":"How may I help 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That's But, perfect. basically, What is I your don't full have name, if Internet I may ask? now. Mhmm. To whom I'm speaking with? I'll just need to check your account here. It's health and Shel well. Shelvin. Okay. One moment here. Oh, yeah. The the account that it's currently showing offline. Yeah. Yes. Okay. Yeah. I'm so sorry about this, but, yeah, nothing to worry. This account is being handled by our tech rep. They've already escalated the reason for being offline to our partner network. And then as soon as we get a update or response to resolve this, we'll keep you updated, and we'll be in touch with you again. Okay? Okay. So will they consider me not having Internet for like, today, the whole day, I I don't have Internet. I don't know how long it's gonna take to fix it. So will accounts consider this? If it takes, like, two days, one week without Okay. Internet, I I what happens I got then? it. But we're doing our in reference with this concern, we're doing our best not to prolong any offline customer because on a daily basis, we are monitoring and doing our best to get their connection updated. But in case we are not wishing on this, but in case it's prolonged, For a loan? we'll go ahead and do something about the account. Like, for example, it's five days, something like that. We can go ahead and see what we can do in reference with your Okay. accounts. But as I've mentioned, that's not our goal here. Our goal is do our best, negotiate, and investigate, work with our partner network to have back your services as soon as possible. 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