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there. Thanks for calling Pete's Pizzas. What can we get you started with? Sure thing. We've got a nice selection of pizzas.\n\nWould you like to hear the whole list, or are you after something specific? Five large pepperoni pizzas coming right up. Each is $24. Anything else I can get started for you? Of course.\n\nWe'll add anchovies to two of the large pepperoni pizzas. So that's five large pepperonis with two having extra anchovies. Anything else you'd like to add? Great. Let's review your order.\n\nThree large pepperoni pizzas, two large pepperoni pizzas with extra anchovies. The total comes to $122. Would you like this order for pickup or delivery? Perfect. Can I get your name and a callback phone number, please?\n\nThanks, Jeffrey. Just to confirm, your number is 123456789. Is that correct? Great. Your order will be ready for pickup.\n\nThanks for choosing Pete's Pizzas, Jeffrey. Have a fantastic day. Goodbye. Your order is all set, Jeffrey. Have a great day, and enjoy your pizzas.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.2804698497056961},{"text":"Thanks for calling Pete's Pizzas.","start":4.7999997,"end":6.5,"sentiment":"positive","sentiment_score":0.5667006015777588},{"text":"What can we get you started with?","start":6.8799996,"end":8.5,"sentiment":"positive","sentiment_score":0.480672402041299},{"text":"Sure thing.","start":16.095001,"end":16.815,"sentiment":"neutral","sentiment_score":0.25502942502498627},{"text":"We've got a nice selection of pizzas.","start":16.815,"end":18.835,"sentiment":"positive","sentiment_score":0.38758260011672974}],"sentiment":"positive","sentiment_score":0.4340124596720156,"num_words":23,"start":4.0,"end":18.835},{"sentences":[{"text":"Would you like to hear the whole list, or are you after something 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Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: Hey. I just wanted to see what pizzas you guys have.\n\nChannel 1: Sure thing. We've got a nice selection of\n\nChannel 0: Can\n\nChannel 1: pizzas.\n\nChannel 0: I get five\n\nChannel 1: Would\n\nChannel 0: large\n\nChannel 1: you like\n\nChannel 0: pepperonis?\n\nChannel 1: to hear the whole list, or are you after something specific? Five large pepperoni pizzas coming right up. Each is $24. Anything else I can get started for you?\n\nChannel 0: Can I add anchovies to two of those?\n\nChannel 1: Of course. We'll add anchovies to two of the large pepperoni pizzas. So that's five large pepperonis with two having extra anchovies. Anything else you'd like to add?\n\nChannel 0: No. That's all. Thanks.\n\nChannel 1: Great. Let's review your order. Three large pepperoni pizzas, two large pepperoni pizzas with extra anchovies. The total comes to $122. Would you like this order for pickup or delivery?\n\nChannel 0: Pickup?\n\nChannel 1: Perfect. Can I get your name and a callback phone number, please?\n\nChannel 0: Yeah. Sure. Jeffrey Epstein, and it's 123456789.\n\nChannel 1: Thanks, Jeffrey. Just to confirm, your number is 123456789. Is that correct?\n\nChannel 0: Yes.\n\nChannel 1: Great. Your order will be ready for pickup. Thanks for choosing Pete's Pizzas, Jeffrey. Have a fantastic day. Goodbye.\n\nYour order is all set, Jeffrey. Have a great day, and enjoy your pizzas. Goodbye.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.2804698497056961},{"text":"Thanks for calling Pete's Pizzas.","start":4.7999997,"end":6.5,"sentiment":"positive","sentiment_score":0.5667006015777588},{"text":"What can we get you started with?","start":6.8799996,"end":8.5,"sentiment":"positive","sentiment_score":0.480672402041299}],"sentiment":"positive","sentiment_score":0.4827963943992342,"channel":1,"num_words":14,"start":4.0,"end":8.5},{"sentences":[{"text":"Hey.","start":10.719999,"end":10.88,"sentiment":"neutral","sentiment_score":0.12673495709896088},{"text":"I just wanted to see what pizzas you guys have.","start":10.88,"end":13.139999,"sentiment":"neutral","sentiment_score":0.11414960399270058}],"sentiment":"neutral","sentiment_score":0.11529372700236061,"channel":0,"num_words":11,"start":10.719999,"end":13.139999},{"sentences":[{"text":"Sure thing.","start":16.095001,"end":16.815,"sentiment":"neutral","sentiment_score":0.25502942502498627},{"text":"We've got a nice selection of","start":16.815,"end":18.335,"sentiment":"positive","sentiment_score":0.4103362063566844}],"sentiment":"positive","sentiment_score":0.37150951102375984,"channel":1,"num_words":8,"start":16.095001,"end":18.335},{"sentences":[{"text":"Can","start":18.285,"end":18.525,"sentiment":"neutral","sentiment_score":0.23000024259090424}],"sentiment":"neutral","sentiment_score":0.23000024259090424,"channel":0,"num_words":1,"start":18.285,"end":18.525},{"sentences":[{"text":"pizzas.","start":18.335,"end":18.835,"sentiment":"neutral","sentiment_score":0.25106096267700195}],"sentiment":"neutral","sentiment_score":0.25106096267700195,"channel":1,"num_words":1,"start":18.335,"end":18.835},{"sentences":[{"text":"I get five","start":18.525,"end":19.164999,"sentiment":"neutral","sentiment_score":0.07328474273284276}],"sentiment":"neutral","sentiment_score":0.07328474273284276,"channel":0,"num_words":3,"start":18.525,"end":19.164999},{"sentences":[{"text":"Would","start":18.975,"end":19.215,"sentiment":"neutral","sentiment_score":0.06629063934087753}],"sentiment":"neutral","sentiment_score":0.06629063934087753,"channel":1,"num_words":1,"start":18.975,"end":19.215},{"sentences":[{"text":"large","start":19.164999,"end":19.485,"sentiment":"neutral","sentiment_score":0.07567127794027328}],"sentiment":"neutral","sentiment_score":0.07567127794027328,"channel":0,"num_words":1,"start":19.164999,"end":19.485},{"sentences":[{"text":"you like","start":19.215,"end":19.535,"sentiment":"neutral","sentiment_score":0.07219373434782028}],"sentiment":"neutral","sentiment_score":0.07219373434782028,"channel":1,"num_words":2,"start":19.215,"end":19.535},{"sentences":[{"text":"pepperonis?","start":19.485,"end":19.985,"sentiment":"neutral","sentiment_score":0.10026741027832033}],"sentiment":"neutral","sentiment_score":0.10026741027832033,"channel":0,"num_words":1,"start":19.485,"end":19.985},{"sentences":[{"text":"to hear the whole list, or are you after something specific?","start":19.535,"end":22.035,"sentiment":"neutral","sentiment_score":0.08230987055735155},{"text":"Five large pepperoni pizzas coming right up.","start":22.175,"end":24.675,"sentiment":"neutral","sentiment_score":0.0985039866396359},{"text":"Each is $24.","start":24.735,"end":26.19,"sentiment":"neutral","sentiment_score":0.059405298282702766},{"text":"Anything else I can get started for you?","start":26.59,"end":28.53,"sentiment":"neutral","sentiment_score":0.1297614397481084}],"sentiment":"neutral","sentiment_score":0.09693944467038944,"channel":1,"num_words":29,"start":19.535,"end":28.53},{"sentences":[{"text":"Can I add anchovies to two of those?","start":32.0,"end":34.34,"sentiment":"neutral","sentiment_score":0.04864106373861432}],"sentiment":"neutral","sentiment_score":0.04864106373861432,"channel":0,"num_words":8,"start":32.0,"end":34.34},{"sentences":[{"text":"Of course.","start":36.43,"end":37.07,"sentiment":"neutral","sentiment_score":0.09259078279137611},{"text":"We'll add anchovies to two of the large pepperoni pizzas.","start":37.07,"end":40.37,"sentiment":"neutral","sentiment_score":0.08351614251732827},{"text":"So that's five large pepperonis with two having extra anchovies.","start":40.935,"end":44.315,"sentiment":"neutral","sentiment_score":0.06930859312415123},{"text":"Anything else you'd like to add?","start":44.775,"end":46.315,"sentiment":"neutral","sentiment_score":0.04205896146595478}],"sentiment":"neutral","sentiment_score":0.07020652467118842,"channel":1,"num_words":28,"start":36.43,"end":46.315},{"sentences":[{"text":"No.","start":99.415,"end":99.655,"sentiment":"neutral","sentiment_score":-0.0006917528808116913},{"text":"That's all.","start":99.655,"end":100.135,"sentiment":"neutral","sentiment_score":0.015420157928019762},{"text":"Thanks.","start":100.135,"end":100.635,"sentiment":"neutral","sentiment_score":0.24411392211914065}],"sentiment":"neutral","sentiment_score":0.06856562127359211,"channel":0,"num_words":4,"start":99.415,"end":100.635},{"sentences":[{"text":"Great.","start":102.689995,"end":103.189995,"sentiment":"positive","sentiment_score":0.4475606679916382},{"text":"Let's review your order.","start":103.409996,"end":104.95,"sentiment":"neutral","sentiment_score":0.2739360108971596},{"text":"Three large pepperoni pizzas, two large pepperoni pizzas with extra anchovies.","start":105.009995,"end":109.75,"sentiment":"neutral","sentiment_score":0.11618370901454579},{"text":"The total comes to $122.","start":110.13,"end":112.71,"sentiment":"neutral","sentiment_score":0.10144719332456589},{"text":"Would you like this order for pickup or delivery?","start":112.92999,"end":115.11,"sentiment":"neutral","sentiment_score":0.09568768822484547}],"sentiment":"neutral","sentiment_score":0.13965835571289062,"channel":1,"num_words":30,"start":102.689995,"end":115.11},{"sentences":[{"text":"Pickup?","start":116.25,"end":116.75,"sentiment":"neutral","sentiment_score":0.04956568405032158}],"sentiment":"neutral","sentiment_score":0.04956568405032158,"channel":0,"num_words":1,"start":116.25,"end":116.75},{"sentences":[{"text":"Perfect.","start":119.355,"end":119.855,"sentiment":"neutral","sentiment_score":0.23974916338920593},{"text":"Can I get your name and a callback phone number, please?","start":120.395004,"end":123.055,"sentiment":"neutral","sentiment_score":0.07948912273753773}],"sentiment":"neutral","sentiment_score":0.09284412612517674,"channel":1,"num_words":12,"start":119.355,"end":123.055},{"sentences":[{"text":"Yeah.","start":124.25,"end":124.57,"sentiment":"neutral","sentiment_score":0.035957999527454376},{"text":"Sure.","start":124.57,"end":125.07,"sentiment":"neutral","sentiment_score":0.0361243449151516},{"text":"Jeffrey Epstein, and it's 123456789.","start":125.21001,"end":129.135,"sentiment":"neutral","sentiment_score":0.03989562839269638}],"sentiment":"neutral","sentiment_score":0.0387943552008697,"channel":0,"num_words":7,"start":124.25,"end":129.135},{"sentences":[{"text":"Thanks, Jeffrey.","start":131.85,"end":132.67,"sentiment":"neutral","sentiment_score":0.1405392661690712},{"text":"Just to confirm, your number is 123456789.","start":133.13,"end":138.03,"sentiment":"neutral","sentiment_score":0.08127094539148468},{"text":"Is that correct?","start":138.17,"end":139.07,"sentiment":"neutral","sentiment_score":0.07642100254694621}],"sentiment":"neutral","sentiment_score":0.08993651314328115,"channel":1,"num_words":12,"start":131.85,"end":139.07},{"sentences":[{"text":"Yes.","start":140.495,"end":140.995,"sentiment":"neutral","sentiment_score":0.13604794442653656}],"sentiment":"neutral","sentiment_score":0.13604794442653656,"channel":0,"num_words":1,"start":140.495,"end":140.995},{"sentences":[{"text":"Great.","start":143.06499,"end":143.545,"sentiment":"positive","sentiment_score":0.37993302941322327},{"text":"Your order will be ready for pickup.","start":143.545,"end":145.305,"sentiment":"positive","sentiment_score":0.4018637537956238},{"text":"Thanks for choosing Pete's Pizzas, Jeffrey.","start":145.305,"end":147.325,"sentiment":"positive","sentiment_score":0.5408126264810562},{"text":"Have a fantastic day.","start":147.545,"end":149.08499,"sentiment":"positive","sentiment_score":0.5795704871416092},{"text":"Goodbye.","start":149.22499,"end":149.72499,"sentiment":"neutral","sentiment_score":0.20781251788139343}],"sentiment":"positive","sentiment_score":0.47178681743772405,"channel":1,"num_words":19,"start":143.06499,"end":149.72499},{"sentences":[{"text":"Your order is all set, Jeffrey.","start":150.025,"end":151.72499,"sentiment":"positive","sentiment_score":0.4216172198454539},{"text":"Have a great day, and enjoy your pizzas.","start":152.54094,"end":154.64095,"sentiment":"positive","sentiment_score":0.5322421118617058},{"text":"Goodbye.","start":154.78094,"end":155.28094,"sentiment":"neutral","sentiment_score":0.10612623393535614}],"sentiment":"positive","sentiment_score":0.45958442986011505,"channel":1,"num_words":15,"start":150.025,"end":155.28094},{"sentences":[{"text":"Thanks.","start":156.76094,"end":157.24094,"sentiment":"neutral","sentiment_score":0.23025530576705933},{"text":"Bye.","start":157.24094,"end":157.74094,"sentiment":"neutral","sentiment_score":0.08541907370090485}],"sentiment":"neutral","sentiment_score":0.1578371897339821,"channel":0,"num_words":2,"start":156.76094,"end":157.74094}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to place an order for five large pepperoni pizzas with extra anchovies. The agent confirms the order and asks for the customer's name and callback number. The order will be ready for pickup and the call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"Can I add anchovies to two of those?","start_word":72,"end_word":79,"intents":[{"intent":"Add anchovies to order","confidence_score":0.05787123}]}]},"sentiments":{"segments":[{"text":"Hi there.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2913232445716858},{"text":"Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":2,"end_word":13,"sentiment":"positive","sentiment_score":0.5230206251144409},{"text":"Hey. I just wanted to see what pizzas you guys have. Sure thing.","start_word":14,"end_word":26,"sentiment":"neutral","sentiment_score":0.14053721725940704},{"text":"We've got a nice selection of Can pizzas.","start_word":27,"end_word":34,"sentiment":"positive","sentiment_score":0.352768212556839},{"text":"I get five Would large you like pepperonis? to hear the whole list, or are you after something specific? Five large pepperoni pizzas coming right up. Each is $24. Anything else I can get started for you? Can I add anchovies to two of those? Of course. We'll add anchovies to two of the large pepperoni pizzas. So that's five large pepperonis with two having extra anchovies. Anything else you'd like to add? No. That's all. Thanks.","start_word":35,"end_word":111,"sentiment":"neutral","sentiment_score":0.07698342949151993},{"text":"Great.","start_word":112,"end_word":112,"sentiment":"positive","sentiment_score":0.4475606679916382},{"text":"Let's review your order. Three large pepperoni pizzas, two large pepperoni pizzas with extra anchovies. The total comes to $122. Would you like this order for pickup or delivery? Pickup? Perfect. Can I get your name and a callback phone number, please? Yeah. Sure. Jeffrey Epstein, and it's 123456789. Thanks, Jeffrey. Just to confirm, your number is 123456789. Is that correct? Yes.","start_word":113,"end_word":174,"sentiment":"neutral","sentiment_score":0.10321550071239471},{"text":"Great. Your order will be ready for pickup. Thanks for choosing Pete's Pizzas, Jeffrey. Have a fantastic day.","start_word":175,"end_word":192,"sentiment":"positive","sentiment_score":0.4802760779857635},{"text":"Goodbye.","start_word":193,"end_word":193,"sentiment":"neutral","sentiment_score":0.20781251788139343},{"text":"Your order is all set, Jeffrey. Have a great day, and enjoy your pizzas.","start_word":194,"end_word":207,"sentiment":"positive","sentiment_score":0.4837980270385742},{"text":"Goodbye. Thanks. Bye.","start_word":208,"end_word":210,"sentiment":"neutral","sentiment_score":0.1363913267850876}],"average":{"sentiment":"neutral","sentiment_score":0.18535860780438612}}}}