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My name is Vivian Glazenberg. And sorry. I missed a call from Dana this morning. I'm fine.\n\nI'm good. Thank you. How are you? Yeah. That's absolutely fine.\n\nNo problem. No. I don't think so. Let me just have a quick little yes. I do.\n\nAt 01:00, I have a two hour meeting. Yeah. Yeah. Not a problem. Really appreciate that.\n\nThank you. Thank you. 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This is speaking. How may I help?\n\nChannel 1: Oh, hello. My name is Vivian Glazenberg. And sorry. I missed a call from Dana this morning.\n\nChannel 0: Oh, hi,\n\nChannel 1: I'm\n\nChannel 0: Vivian.\n\nChannel 1: fine.\n\nChannel 0: How are you going?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: Really good. Thank you. Dana just popped into another meeting with a client. Is there any chance I could get her to give you a callback today by any chance?\n\nChannel 1: Yeah. That's absolutely fine.\n\nChannel 0: Yeah. Do you have\n\nChannel 1: No\n\nChannel 0: any\n\nChannel 1: problem.\n\nChannel 0: limitations to your day?\n\nChannel 1: No. I don't think so. Let me just have a quick little yes. I do. At 01:00, I have a two hour meeting.\n\nChannel 0: Okay. So you're not available from one until three.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Perfect. No. That's okay. I think we should be able to fit in around that.\n\nOnce Sandy gets off the phone, I'll have a quick check with her, but I think she should be able to give you a call probably in the next hour or so.\n\nChannel 1: Yeah.\n\nChannel 0: Plenty of\n\nChannel 1: Not\n\nChannel 0: time\n\nChannel 1: a problem.\n\nChannel 0: before your before your meeting.\n\nChannel 1: Really appreciate that. Thank you.\n\nChannel 0: That's okay, Vivian. We'll talk to you soon.\n\nChannel 1: Thank you. 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She asks an agent named Vivian if she can have Dana call her back later. The agent agrees and checks with Dana before scheduling a follow-up call with Sandy."},"intents":{"segments":[{"text":"Dana just popped into another meeting with a client. Is there any chance I could get her to give you a callback today by any chance? Yeah.","start_word":46,"end_word":72,"intents":[{"intent":"Schedule call","confidence_score":0.36698657}]}]},"sentiments":{"segments":[{"text":"OCC Financial. This is speaking. How may I help? Oh, hello. My name is Vivian Glazenberg. And sorry. I missed a call from Dana this morning. Oh, hi, I'm Vivian. fine. How are you going?","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.07614549249410629},{"text":"I'm good. Thank you.","start_word":35,"end_word":38,"sentiment":"positive","sentiment_score":0.48928573727607727},{"text":"How are you?","start_word":39,"end_word":41,"sentiment":"neutral","sentiment_score":0.2885913550853729},{"text":"Really good. Thank you.","start_word":42,"end_word":45,"sentiment":"positive","sentiment_score":0.5420607924461365},{"text":"Dana just popped into another meeting with a client. Is there any chance I could get her to give you a callback today by any chance? Yeah. That's absolutely fine. Yeah. Do you have No any problem. limitations to your day? No. I don't think so. Let me just have a quick little yes. I do. At 01:00, I have a two hour meeting. Okay. So you're not available from one until three. Yeah. Alright. Perfect. No. That's okay. I think we should be able to fit in around that. Once Sandy gets off the phone, I'll have a quick check with her, but I think she should be able to give you a call probably in the next hour or so. Yeah. 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