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we believe in real food made with real passion. To ensure we connect you to the right team member, please listen and select from one of the following three options. If you know your selection, you can key ahead at any time. If you're one of our valued consumers and would like to speak to our consumer care team regarding any of our products, press 1. For any sales inquiries, including retailer and distributor orders, invoicing, and outbound freight, press 2.\n\nOr to speak to reception, press 3. To hear these options again, press hash. Thanks for calling Carmen's Kitchen. You're speaking with Sam. How can I help?\n\nBrooke. Is that correct? Yeah. May I know what this is regarding, if you don't mind me asking? Alright.\n\nNot a problem. And what was your name? Andrew. And which company are you calling from? Alright.\n\nI'm just gonna put you on a quick hold. I'll be right back. Alright? Hi. Thanks for holding.\n\nSo Brooke is currently in a meeting. Would I be able to pass on your contact details and your email to her so she can let you get back to you once she's done? Is that alright? You sure you don't want me to pass on the details? Fine.\n\nNo no problem at all. Have a good day. Alright?","paragraphs":[{"sentences":[{"text":"Where we believe in real food made with real passion.","start":0.39999998,"end":4.02,"sentiment":"positive","sentiment_score":0.5129836082458497},{"text":"To ensure we connect you to the right team member, please listen and select from one of the following three options.","start":4.16,"end":10.26,"sentiment":"neutral","sentiment_score":0.24377610853740148},{"text":"If you know your selection, you can key ahead at any time.","start":10.88,"end":13.94,"sentiment":"neutral","sentiment_score":0.14525812367598215},{"text":"If you're one of our valued consumers and would like to speak to our consumer care team regarding any of our products, press 1.","start":14.385,"end":22.165,"sentiment":"neutral","sentiment_score":0.1075442989046375},{"text":"For any sales inquiries, including retailer and distributor orders, invoicing, and outbound freight, press 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alright?","start":107.784996,"end":108.604996,"sentiment":"neutral","sentiment_score":0.0207038310666879},{"text":"You sure you don't want me to pass on the details?","start":116.979996,"end":119.32,"sentiment":"neutral","sentiment_score":-0.04352617771788077},{"text":"Fine.","start":125.33494,"end":125.65494,"sentiment":"neutral","sentiment_score":0.2830222249031067}],"sentiment":"neutral","sentiment_score":0.045130995387325484,"num_words":49,"start":99.705,"end":125.65494},{"sentences":[{"text":"No no problem at all.","start":125.65494,"end":126.61494,"sentiment":"positive","sentiment_score":0.3887625575065613},{"text":"Have a good 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To ensure we connect you to the right team member, please listen and select from one of the following three options. If you know your selection, you can key ahead at any time. If you're one of our valued consumers and would like to speak to our consumer care team regarding any of our products, press 1. For any sales inquiries, including retailer and distributor orders, invoicing, and outbound freight, press 2.\n\nOr to speak to reception, press 3. To hear these options again, press hash. Thanks for calling Carmen's Kitchen. You're speaking with Sam. How can I help?\n\nChannel 0: Oh, hi, Sam. Yeah. I was my name is Andrew, and I was trying to get a hold of Brooke from the IT department.\n\nChannel 1: Brooke. Is that correct?\n\nChannel 0: That's right.\n\nChannel 1: Yeah. May I know what this is regarding, if you don't mind me asking?\n\nChannel 0: Oh, yeah. It's regarding cybersecurity.\n\nChannel 1: Alright. Not a problem. And what was your name?\n\nChannel 0: My name is Andrew.\n\nChannel 1: Andrew. And which company are you calling from?\n\nChannel 0: Vigilance AI.\n\nChannel 1: Alright. I'm just gonna put you on a quick hold. I'll be right back. Alright?\n\nChannel 0: Thank you, Sam. Yeah.\n\nChannel 1: Hi. Thanks for holding. So Brooke is currently in a meeting. Would I be able to pass on your contact details and your email to her so she can let you get back to you once she's done? Is that alright?\n\nChannel 0: Oh, that that's okay. I thought I'll also try to call her back later. Thank you, Sam, for your assistance.\n\nChannel 1: You sure you don't want me to pass on the details?\n\nChannel 0: I'll call I'll just try to contact her back. I appreciate it. Thank you.\n\nChannel 1: Fine. No no problem at all. Have a good day. Alright?","paragraphs":[{"sentences":[{"text":"Where we believe in real food made with real passion.","start":0.39999998,"end":4.02,"sentiment":"positive","sentiment_score":0.5129836082458497},{"text":"To ensure we connect you to the right team member, please listen and select from one of the following three options.","start":4.16,"end":10.26,"sentiment":"neutral","sentiment_score":0.24377610853740148},{"text":"If you know your selection, you can key ahead at any time.","start":10.88,"end":13.94,"sentiment":"neutral","sentiment_score":0.14525812367598215},{"text":"If you're one of our valued consumers and would like to speak to our consumer care team regarding any of our products, press 1.","start":14.385,"end":22.165,"sentiment":"neutral","sentiment_score":0.1075442989046375},{"text":"For any sales inquiries, including retailer and distributor orders, invoicing, and outbound freight, press 2.","start":22.625,"end":31.65,"sentiment":"neutral","sentiment_score":0.05285631517569224}],"sentiment":"neutral","sentiment_score":0.18739194813661458,"channel":1,"num_words":82,"start":0.39999998,"end":31.65},{"sentences":[{"text":"Or to speak to reception, press 3.","start":31.949999,"end":34.61,"sentiment":"neutral","sentiment_score":0.02885749882885388},{"text":"To hear these options again, press hash.","start":35.23,"end":37.809998,"sentiment":"neutral","sentiment_score":0.045406486306871684},{"text":"Thanks for calling Carmen's Kitchen.","start":45.025,"end":46.465,"sentiment":"positive","sentiment_score":0.397616845369339},{"text":"You're speaking with Sam.","start":46.465,"end":47.425003,"sentiment":"neutral","sentiment_score":0.21334810554981232},{"text":"How can I help?","start":47.425003,"end":48.405003,"sentiment":"neutral","sentiment_score":0.2188219092786312}],"sentiment":"neutral","sentiment_score":0.15691156230039066,"channel":1,"num_words":27,"start":31.949999,"end":48.405003},{"sentences":[{"text":"Oh, hi, Sam.","start":49.375,"end":50.335,"sentiment":"neutral","sentiment_score":0.017870953306555748},{"text":"Yeah.","start":50.335,"end":50.574997,"sentiment":"neutral","sentiment_score":-0.0011548679322004318},{"text":"I was my name is Andrew, and I was trying to get a hold of Brooke from the IT department.","start":50.574997,"end":55.875,"sentiment":"neutral","sentiment_score":-0.010026079462841153}],"sentiment":"neutral","sentiment_score":-0.0061693165528898435,"channel":0,"num_words":24,"start":49.375,"end":55.875},{"sentences":[{"text":"Brooke.","start":57.57,"end":57.81,"sentiment":"neutral","sentiment_score":-0.0027864291332662106},{"text":"Is that correct?","start":57.81,"end":58.71,"sentiment":"neutral","sentiment_score":0.005252922264238198}],"sentiment":"neutral","sentiment_score":0.0032430844148620963,"channel":1,"num_words":4,"start":57.57,"end":58.71},{"sentences":[{"text":"That's right.","start":59.82,"end":60.64,"sentiment":"neutral","sentiment_score":0.024844875559210777}],"sentiment":"neutral","sentiment_score":0.024844875559210777,"channel":0,"num_words":2,"start":59.82,"end":60.64},{"sentences":[{"text":"Yeah.","start":60.77,"end":61.27,"sentiment":"neutral","sentiment_score":0.017122283577919006},{"text":"May I know what this is regarding, if you don't mind me asking?","start":61.33,"end":63.83,"sentiment":"neutral","sentiment_score":-0.010039933455678133}],"sentiment":"neutral","sentiment_score":-0.00809977509613548,"channel":1,"num_words":14,"start":60.77,"end":63.83},{"sentences":[{"text":"Oh, yeah.","start":64.78,"end":65.18,"sentiment":"neutral","sentiment_score":-0.020885375328361988},{"text":"It's regarding cybersecurity.","start":65.18,"end":66.72,"sentiment":"neutral","sentiment_score":-0.031227921446164448}],"sentiment":"neutral","sentiment_score":-0.027090902999043466,"channel":0,"num_words":5,"start":64.78,"end":66.72},{"sentences":[{"text":"Alright.","start":68.53,"end":68.93,"sentiment":"neutral","sentiment_score":0.028545020148158073},{"text":"Not a problem.","start":68.93,"end":69.57,"sentiment":"neutral","sentiment_score":0.06680371860663097},{"text":"And what was your name?","start":69.57,"end":70.605,"sentiment":"neutral","sentiment_score":0.014596098475158215}],"sentiment":"neutral","sentiment_score":0.033548518704871334,"channel":1,"num_words":9,"start":68.53,"end":70.605},{"sentences":[{"text":"My name is Andrew.","start":71.865,"end":73.085,"sentiment":"neutral","sentiment_score":0.012861732393503189}],"sentiment":"neutral","sentiment_score":0.012861732393503189,"channel":0,"num_words":4,"start":71.865,"end":73.085},{"sentences":[{"text":"Andrew.","start":73.965004,"end":74.465004,"sentiment":"neutral","sentiment_score":0.009847189299762247},{"text":"And which company are you calling from?","start":74.525,"end":76.225006,"sentiment":"neutral","sentiment_score":0.011839741707912512}],"sentiment":"neutral","sentiment_score":0.01159067265689373,"channel":1,"num_words":8,"start":73.965004,"end":76.225006},{"sentences":[{"text":"Vigilance AI.","start":77.784996,"end":79.244995,"sentiment":"neutral","sentiment_score":0.015209767501801252}],"sentiment":"neutral","sentiment_score":0.015209767501801252,"channel":0,"num_words":2,"start":77.784996,"end":79.244995},{"sentences":[{"text":"Alright.","start":80.685005,"end":80.925,"sentiment":"neutral","sentiment_score":0.038930825889110565},{"text":"I'm just gonna put you on a quick hold.","start":80.925,"end":82.205,"sentiment":"neutral","sentiment_score":0.016277640644046996},{"text":"I'll be right back.","start":82.205,"end":82.845,"sentiment":"neutral","sentiment_score":0.018257162533700466},{"text":"Alright?","start":82.845,"end":83.34,"sentiment":"neutral","sentiment_score":0.04243555665016174}],"sentiment":"neutral","sentiment_score":0.02005958656469981,"channel":1,"num_words":15,"start":80.685005,"end":83.34},{"sentences":[{"text":"Thank you, Sam.","start":84.21,"end":85.09,"sentiment":"neutral","sentiment_score":0.19733538230260214},{"text":"Yeah.","start":85.09,"end":85.59,"sentiment":"neutral","sentiment_score":0.1052766963839531}],"sentiment":"neutral","sentiment_score":0.17432071082293987,"channel":0,"num_words":4,"start":84.21,"end":85.59},{"sentences":[{"text":"Hi.","start":98.745,"end":98.985,"sentiment":"neutral","sentiment_score":0.11180302500724792},{"text":"Thanks for holding.","start":98.985,"end":99.705,"sentiment":"neutral","sentiment_score":0.18170606096585593},{"text":"So Brooke is currently in a meeting.","start":99.705,"end":102.045,"sentiment":"neutral","sentiment_score":0.05925113388470241},{"text":"Would I be able to pass on your contact details and your email to her so she can let you get back to you once she's done?","start":102.104996,"end":107.784996,"sentiment":"neutral","sentiment_score":0.07149315087331666},{"text":"Is that alright?","start":107.784996,"end":108.604996,"sentiment":"neutral","sentiment_score":0.0207038310666879}],"sentiment":"neutral","sentiment_score":0.07473428565554502,"channel":1,"num_words":41,"start":98.745,"end":108.604996},{"sentences":[{"text":"Oh, that that's okay.","start":109.590004,"end":111.13,"sentiment":"neutral","sentiment_score":-0.00645886454731226},{"text":"I thought I'll also try to call her back later.","start":111.91,"end":114.33,"sentiment":"neutral","sentiment_score":-0.07224771082401275},{"text":"Thank you, Sam, for your assistance.","start":114.71,"end":116.17,"sentiment":"neutral","sentiment_score":0.2765728235244751}],"sentiment":"neutral","sentiment_score":0.0455562187358737,"channel":0,"num_words":20,"start":109.590004,"end":116.17},{"sentences":[{"text":"You sure you don't want me to pass on the details?","start":116.979996,"end":119.32,"sentiment":"neutral","sentiment_score":-0.04352617771788077}],"sentiment":"neutral","sentiment_score":-0.04352617771788077,"channel":1,"num_words":11,"start":116.979996,"end":119.32},{"sentences":[{"text":"I'll call I'll just try to contact her back.","start":120.69494,"end":123.574936,"sentiment":"neutral","sentiment_score":0.005266365905602773},{"text":"I appreciate it.","start":123.574936,"end":124.45493,"sentiment":"neutral","sentiment_score":0.3167535960674286},{"text":"Thank you.","start":124.45493,"end":125.27493,"sentiment":"positive","sentiment_score":0.33949014544487}],"sentiment":"neutral","sentiment_score":0.11975988373160362,"channel":0,"num_words":14,"start":120.69494,"end":125.27493},{"sentences":[{"text":"Fine.","start":125.33494,"end":125.65494,"sentiment":"neutral","sentiment_score":0.2830222249031067},{"text":"No no problem at all.","start":125.65494,"end":126.61494,"sentiment":"positive","sentiment_score":0.3887625575065613},{"text":"Have a good day.","start":126.61494,"end":127.25494,"sentiment":"positive","sentiment_score":0.5066557973623276},{"text":"Alright?","start":127.25494,"end":127.75494,"sentiment":"neutral","sentiment_score":0.16610422730445862}],"sentiment":"positive","sentiment_score":0.4017784026536075,"channel":1,"num_words":11,"start":125.33494,"end":127.75494}]},"summary":{"result":"success","short":"The customer calls Carmen's Kitchen and is directed to various options including consumer care and sales inquiries. They are then transferred to a representative named Sam who informs them that Brooke is in a meeting but will pass on their contact details and email. Sam assures the customer that they do not want to pass on the information and promises to call Brooke later."},"intents":{"segments":[{"text":"I was my name is Andrew, and I was trying to get a hold of Brooke from the IT department. Brooke.","start_word":113,"end_word":133,"intents":[{"intent":"Reach brooke","confidence_score":0.010163483}]},{"text":"Thanks for holding. So Brooke is currently in a meeting. Would I be able to pass on your contact details and your email to her so she can let you get back to you once she's done? Is that alright?","start_word":201,"end_word":240,"intents":[{"intent":"Pass contacts and emails","confidence_score":0.00003762811}]},{"text":"I thought I'll also try to call her back later. Thank you, Sam, for your assistance. You sure you don't want me to pass on the details? I'll call I'll just try to contact her back. I appreciate it.","start_word":245,"end_word":283,"intents":[{"intent":"Call brooke back","confidence_score":0.10937055}]}]},"sentiments":{"segments":[{"text":"Where we believe in real food made with real passion.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.5175334811210632},{"text":"To ensure we connect you to the right team member, please listen and select from one of the following three options. If you know your selection, you can key ahead at any time. If you're one of our valued consumers and would like to speak to our consumer care team regarding any of our products, press 1. For any sales inquiries, including retailer and distributor orders, invoicing, and outbound freight, press 2. Or to speak to reception, press 3. To hear these options again, press hash.","start_word":10,"end_word":95,"sentiment":"neutral","sentiment_score":0.11928710341453552},{"text":"Thanks for calling Carmen's Kitchen.","start_word":96,"end_word":100,"sentiment":"positive","sentiment_score":0.40419065952301025},{"text":"You're speaking with Sam. How can I help? Oh, hi, Sam. Yeah. I was my name is Andrew, and I was trying to get a hold of Brooke from the IT department. Brooke. Is that correct? That's right. Yeah. May I know what this is regarding, if you don't mind me asking? Oh, yeah. It's regarding cybersecurity. Alright. Not a problem. And what was your name? My name is Andrew. Andrew. And which company are you calling from? Vigilance AI. Alright. I'm just gonna put you on a quick hold. I'll be right back. Alright? Thank you, Sam. Yeah. Hi. Thanks for holding. So Brooke is currently in a meeting. Would I be able to pass on your contact details and your email to her so she can let you get back to you once she's done? Is that alright? Oh, that that's okay. I thought I'll also try to call her back later. Thank you, Sam, for your assistance. You sure you don't want me to pass on the details? I'll call I'll just try to contact her back. I appreciate it. Thank you. Fine.","start_word":101,"end_word":286,"sentiment":"neutral","sentiment_score":0.044367630034685135},{"text":"No no problem at all. Have a good day.","start_word":287,"end_word":295,"sentiment":"positive","sentiment_score":0.4532296061515808},{"text":"Alright?","start_word":296,"end_word":296,"sentiment":"neutral","sentiment_score":0.22211240231990817}],"average":{"sentiment":"neutral","sentiment_score":0.09592027571594831}}}}