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Nice to have you on the line. And, yeah, that's correct. I could see in here that they sent a message indicating that it was supposed to resolve within after or forty eight hours, something like that. And let me just check if there's any update again. Just one moment. Okay? Give me a minute or two. Thank you so much for patiently waiting on the line. I do apologize for that hold, Oscar. So, unfortunately, our tech rep is currently out from the office. However, the update they provided is after the cascade, the details that it should up and running after forty eight hours. And we got, this feedback from you guys that it's still not working. They are closely escalating or it's already been escalated to the network. And at this stage, the as they mentioned yesterday, the IP has been updated on our end. However, they're still coordinating with the TV streaming provider to ensure the necessary data file updates are fully implemented on their site. The reason why you're still having this issue. And they said as soon as they've got an update or progression in reference with this issue, they will, send you a update. And we do apologize for this continued inconvenience caused about this upgrade and facing some difficulties to fix the GeoIP issue. So as as this is the that's the only update. Mhmm. Yes, Oscar. I I I do understand the frustration that you are having right now. Because if I'm on your situation, I will feel the same way, especially if my work and my personal concerns is affected. However, as I've mentioned, our back end and IT department is still under active investigation with our engineering team with this relevant issue and providers. They are utilizing all the efforts that they are currently doing to fix this. Because on their end yeah. They are working twenty four seven just to fix this. However, on our end as a frontline, we're also waiting an update from them. So the last update we got, it's still an active investigation on what happened, why the even though the IP geo IP has been corrected, it's still not up and running to some customers. And I could see in here that your account is on priority as well. So as soon as there is a progression or any resolution, we will get in touch with you. And I do understand that you don't want to hear any apologies because apologies is not the resolution on this. But yeah. I can't I can't avoid to say that. Okay. Yeah. I I I do understand that. Yeah. You're most welcome. And I'm hoping as well because we really need to wait for this. On our end, we are trying to explain what happened, but let's hope for the best. I can assure you that our back end team is closely investigating and doing the necessary actions to resolve this. Thank you, Oscar, and please be safe. 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Good afternoon. Thank you so much for calling Airtel account. How may I help you today? Mhmm.\n\nYeah. I'm so sorry to hear about that inconvenience. And could you confirm your full name, please? Nice to have you on the line. And, yeah, that's correct.\n\nI could see in here that they sent a message indicating that it was supposed to resolve within after or forty eight hours, something like that. And let me just check if there's any update again. Just one moment. Okay? Give me a minute or two.\n\nThank you so much for patiently waiting on the line. I do apologize for that hold, Oscar. So, unfortunately, our tech rep is currently out from the office. However, the update they provided is after the cascade, the details that it should up and running after forty eight hours. And we got, this feedback from you guys that it's still not working.\n\nThey are closely escalating or it's already been escalated to the network. And at this stage, the as they mentioned yesterday, the IP has been updated on our end. However, they're still coordinating with the TV streaming provider to ensure the necessary data file updates are fully implemented on their site. The reason why you're still having this issue. And they said as soon as they've got an update or progression in reference with this issue, they will, send you a update.\n\nAnd we do apologize for this continued inconvenience caused about this upgrade and facing some difficulties to fix the GeoIP issue. So as as this is the that's the only update. Mhmm. Yes, Oscar. I I I do understand the frustration that you are having right now.\n\nBecause if I'm on your situation, I will feel the same way, especially if my work and my personal concerns is affected. However, as I've mentioned, our back end and IT department is still under active investigation with our engineering team with this relevant issue and providers. They are utilizing all the efforts that they are currently doing to fix this. Because on their end yeah. They are working twenty four seven just to fix this.\n\nHowever, on our end as a frontline, we're also waiting an update from them. So the last update we got, it's still an active investigation on what happened, why the even though the IP geo IP has been corrected, it's still not up and running to some customers. And I could see in here that your account is on priority as well. So as soon as there is a progression or any resolution, we will get in touch with you. And I do understand that you don't want to hear any apologies because apologies is not the resolution on this.\n\nBut yeah. I can't I can't avoid to say that. Okay. Yeah. I I I do understand that.\n\nYeah. You're most welcome. And I'm hoping as well because we really need to wait for this. On our end, we are trying to explain what happened, but let's hope for the best. I can assure you that our back end team is closely investigating and doing the necessary actions to resolve this.\n\nThank you, Oscar, and please be safe. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.2749188542366028},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.45745596289634705},{"text":"Thank you so much for calling Airtel account.","start":2.3999999,"end":4.7999997,"sentiment":"positive","sentiment_score":0.6889607831835747},{"text":"How may I help you today?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.5796560843785604},{"text":"Mhmm.","start":35.91,"end":36.41,"sentiment":"neutral","sentiment_score":-0.10934802144765854}],"sentiment":"positive","sentiment_score":0.5594503072400888,"num_words":18,"start":1.1999999,"end":36.41},{"sentences":[{"text":"Yeah.","start":53.885,"end":54.285,"sentiment":"neutral","sentiment_score":-0.10986868292093276},{"text":"I'm so sorry to hear about that 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they're still coordinating with the TV streaming provider to ensure the necessary data file updates are fully implemented on their site.","start":242.5,"end":252.98499,"sentiment":"neutral","sentiment_score":-0.09378776902502234},{"text":"The reason why you're still having this issue.","start":253.36499,"end":256.34497,"sentiment":"neutral","sentiment_score":-0.28168499656021595},{"text":"And they said as soon as they've got an update or progression in reference with this issue, they will, send you a update.","start":256.725,"end":265.16,"sentiment":"neutral","sentiment_score":-0.07277904110758202}],"sentiment":"neutral","sentiment_score":-0.1304765583084124,"num_words":82,"start":227.765,"end":265.16},{"sentences":[{"text":"And we do apologize for this continued inconvenience caused about this upgrade and facing some difficulties to fix the GeoIP issue.","start":265.38,"end":277.665,"sentiment":"negative","sentiment_score":-0.3680173414094107},{"text":"So as as this is the that's the 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providers.","start":336.205,"end":347.87997,"sentiment":"neutral","sentiment_score":-0.30511763632297517},{"text":"They are utilizing all the efforts that they are currently doing to fix this.","start":348.65997,"end":354.435,"sentiment":"neutral","sentiment_score":-0.28688847167151316},{"text":"Because on their end yeah.","start":354.595,"end":358.115,"sentiment":"neutral","sentiment_score":-0.1959444463253021},{"text":"They are working twenty four seven just to fix this.","start":358.115,"end":361.095,"sentiment":"neutral","sentiment_score":-0.1954337865114212}],"sentiment":"neutral","sentiment_score":-0.30337973625252124,"num_words":76,"start":326.16,"end":361.095},{"sentences":[{"text":"However, on our end as a frontline, we're also waiting an update from them.","start":361.235,"end":365.875,"sentiment":"neutral","sentiment_score":-0.1939326977091176},{"text":"So the last update we got, it's still an active investigation on what happened, why the even though the IP geo IP has been corrected, it's still not up and running to some customers.","start":365.875,"end":381.33002,"sentiment":"neutral","sentiment_score":-0.30552297742927775},{"text":"And I could see in here that your account is on priority as well.","start":383.765,"end":389.045,"sentiment":"neutral","sentiment_score":0.0819032761667456},{"text":"So as soon as there is a progression or any resolution, we will get in touch with you.","start":389.045,"end":395.285,"sentiment":"neutral","sentiment_score":0.11877502666579352},{"text":"And I do understand that you don't want to hear any apologies because apologies is not the resolution on this.","start":395.285,"end":402.89,"sentiment":"neutral","sentiment_score":-0.14524355456233023}],"sentiment":"neutral","sentiment_score":-0.12723113745450973,"num_words":100,"start":361.235,"end":402.89},{"sentences":[{"text":"But yeah.","start":403.19,"end":404.73,"sentiment":"neutral","sentiment_score":0.064601369202137},{"text":"I can't I can't avoid to say that.","start":406.71,"end":409.21,"sentiment":"neutral","sentiment_score":-0.08318547811359167},{"text":"Okay.","start":434.45,"end":434.95,"sentiment":"neutral","sentiment_score":-0.12246526777744292},{"text":"Yeah.","start":450.73,"end":451.23,"sentiment":"neutral","sentiment_score":-0.1161055862903595},{"text":"I I I do understand that.","start":451.45,"end":453.31,"sentiment":"neutral","sentiment_score":-0.14145544171333313}],"sentiment":"neutral","sentiment_score":-0.0901991439362367,"num_words":18,"start":403.19,"end":453.31},{"sentences":[{"text":"Yeah.","start":465.825,"end":466.325,"sentiment":"neutral","sentiment_score":-0.011984851211309431},{"text":"You're most welcome.","start":467.825,"end":468.965,"sentiment":"neutral","sentiment_score":0.32747186223665875},{"text":"And I'm hoping as well because we really need to wait for this.","start":469.105,"end":474.885,"sentiment":"neutral","sentiment_score":0.05936984832470234},{"text":"On our end, we are trying to explain what happened, but let's hope for the best.","start":475.26498,"end":481.24,"sentiment":"neutral","sentiment_score":0.055773459607735276},{"text":"I can assure you that our back end team is closely investigating and doing the necessary actions to resolve this.","start":481.24,"end":490.44095,"sentiment":"neutral","sentiment_score":0.12418376468122005}],"sentiment":"neutral","sentiment_score":0.09657149832203703,"num_words":53,"start":465.825,"end":490.44095},{"sentences":[{"text":"Thank you, Oscar, and please be safe.","start":492.02094,"end":494.26093,"sentiment":"positive","sentiment_score":0.791439277785165},{"text":"Have a good one.","start":494.26093,"end":495.40094,"sentiment":"positive","sentiment_score":0.7667951136827469}],"sentiment":"positive","sentiment_score":0.7824777635661039,"num_words":11,"start":492.02094,"end":495.40094}]}}]},{"alternatives":[{"transcript":"Hi. I'm not sure whether it's the right you are the right one to solve my problem. I've been facing issues in the last four, five days due to the GeoIP, the location change that has been happening for Apple for the past one week. So nothing has so it has been confirmed to me that actually that your IP issue will be resolved by Wednesday, which is yesterday, but it is not resolved to me yet. When I try to contact technical support, they they doesn't seem to be, like, resolving the same. They are trying hard, but I'm not able to like, still, I'm facing the issue. Yeah. My full name is Otka Subramanian. No. And and see, I'm not I'm not expecting any apologies from you guys because it's not going to change anything from my side. So what I have been losing or lost so far for the past four days. Right? So so I'm not expecting any apologies. I'm expecting something to be done as quickly as possible so that actually because I'm I'm I'm paying and I'm not only paying to you guys, I'm paying money to the applications what I'm using. It's that's extra money, which is getting wasted as well on top of the because of this GIP issue. So you you get me what I'm saying. Right? It's not only yeah. Okay. Thank you. Thank you so much. No. No. I I got you. I got you. You can't do much on this one. So I'm just expecting something to be done so that it is hassle free for me because I I I haven't reached out to you guys since I got a message on Sunday. I haven't reached out to you guys until Wednesday. I I like, I got an email from I I I I at the support. After that, I have called and asked them why it is not working. That's it. So I I I if like, I am told that actually it will not work until this time, so I'm okay with that. But after that as well, if it's not working, that is blocking something which I'm expecting to see. So that's where I'm getting frustrated. So yeah. I thought it will get resolved by today because I got something to watch, so that's why I don't know. Anyways, that's okay. I am hoping that I will be able to watch. I I don't know, but I'm hoping to get things sorted out quickly. Thanks for your time. Okay. No worries. Okay. Thank you. Thank you. You too. 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I'm not sure whether it's the right you are the right one to solve my problem. I've been facing issues in the last four, five days due to the GeoIP, the location change that has been happening for Apple for the past one week. So nothing has so it has been confirmed to me that actually that your IP issue will be resolved by Wednesday, which is yesterday, but it is not resolved to me yet. When I try to contact technical support, they they doesn't seem to be, like, resolving the same.\n\nThey are trying hard, but I'm not able to like, still, I'm facing the issue. Yeah. My full name is Otka Subramanian. No. And and see, I'm not I'm not expecting any apologies from you guys because it's not going to change anything from my side.\n\nSo what I have been losing or lost so far for the past four days. Right? So so I'm not expecting any apologies. I'm expecting something to be done as quickly as possible so that actually because I'm I'm I'm paying and I'm not only paying to you guys, I'm paying money to the applications what I'm using. It's that's extra money, which is getting wasted as well on top of the because of this GIP issue.\n\nSo you you get me what I'm saying. Right? It's not only yeah. Okay. Thank you.\n\nThank you so much. No. No. I I got you. I got you.\n\nYou can't do much on this one. So I'm just expecting something to be done so that it is hassle free for me because I I I haven't reached out to you guys since I got a message on Sunday. I haven't reached out to you guys until Wednesday. I I like, I got an email from I I I I at the support. After that, I have called and asked them why it is not working.\n\nThat's it. So I I I if like, I am told that actually it will not work until this time, so I'm okay with that. But after that as well, if it's not working, that is blocking something which I'm expecting to see. So that's where I'm getting frustrated. So yeah.\n\nI thought it will get resolved by today because I got something to watch, so that's why I don't know. Anyways, that's okay. I am hoping that I will be able to watch. I I don't know, but I'm hoping to get things sorted out quickly. Thanks for your time.\n\nOkay. No worries. Okay. Thank you. Thank you.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.020242461934685707},{"text":"I'm not sure whether it's the right you are the right one to solve my problem.","start":8.0,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.13908981392160058},{"text":"I've been facing issues in the last four, five days due to the GeoIP, the location change that has been happening for Apple for the past one week.","start":13.795,"end":26.055,"sentiment":"neutral","sentiment_score":-0.19919827367578233},{"text":"So nothing has so it has been confirmed to me that actually that your IP issue will be resolved by Wednesday, which is yesterday, but it is not resolved to me yet.","start":26.66,"end":38.739998,"sentiment":"neutral","sentiment_score":-0.11244872538372874},{"text":"When I try to contact technical support, they they doesn't seem to be, like, resolving the same.","start":38.739998,"end":46.545002,"sentiment":"neutral","sentiment_score":-0.30165860232184916}],"sentiment":"neutral","sentiment_score":-0.17563086888812324,"num_words":94,"start":6.96,"end":46.545002},{"sentences":[{"text":"They are trying hard, but I'm not able to like, still, I'm facing the issue.","start":46.545002,"end":53.365,"sentiment":"negative","sentiment_score":-0.3687663694222768},{"text":"Yeah.","start":61.16,"end":61.480003,"sentiment":"neutral","sentiment_score":0.04863531142473221},{"text":"My full name is Otka Subramanian.","start":61.480003,"end":64.380005,"sentiment":"neutral","sentiment_score":0.07876427471637726},{"text":"No.","start":204.58499,"end":204.81,"sentiment":"neutral","sentiment_score":-0.1734730899333954},{"text":"And and see, I'm not I'm not expecting any apologies from you guys because it's not going to change anything from my side.","start":280.515,"end":288.80002,"sentiment":"negative","sentiment_score":-0.4266901644675628}],"sentiment":"neutral","sentiment_score":-0.32603524900648906,"num_words":46,"start":46.545002,"end":288.80002},{"sentences":[{"text":"So what I have been losing or lost so far for the past four days.","start":288.80002,"end":294.5,"sentiment":"negative","sentiment_score":-0.5398909687995911},{"text":"Right?","start":294.56,"end":294.88,"sentiment":"neutral","sentiment_score":-0.2206803411245346},{"text":"So so I'm not expecting any apologies.","start":294.88,"end":297.04,"sentiment":"negative","sentiment_score":-0.4328081692968096},{"text":"I'm expecting something to be done as quickly as possible so that actually because I'm I'm I'm paying and I'm not only paying to you guys, I'm paying money to the applications what I'm using.","start":297.04,"end":308.565,"sentiment":"negative","sentiment_score":-0.4895603707858494},{"text":"It's that's extra money, which is getting wasted as well on top of the because of this GIP issue.","start":308.565,"end":315.785,"sentiment":"negative","sentiment_score":-0.692093667231108}],"sentiment":"negative","sentiment_score":-0.5406895417284656,"num_words":77,"start":288.80002,"end":315.785},{"sentences":[{"text":"So you you get me what I'm saying.","start":316.00998,"end":317.69,"sentiment":"neutral","sentiment_score":-0.17988393642008305},{"text":"Right?","start":317.69,"end":318.19,"sentiment":"neutral","sentiment_score":-0.05710635334253311},{"text":"It's not only yeah.","start":318.41,"end":320.50998,"sentiment":"neutral","sentiment_score":-0.11026384495198727},{"text":"Okay.","start":383.39,"end":383.775,"sentiment":"neutral","sentiment_score":-0.09061773866415024},{"text":"Thank you.","start":406.34,"end":406.66,"sentiment":"positive","sentiment_score":0.33632785081863403}],"sentiment":"neutral","sentiment_score":-0.0846997038461268,"num_words":16,"start":316.00998,"end":406.66},{"sentences":[{"text":"Thank you so much.","start":406.66,"end":407.72,"sentiment":"neutral","sentiment_score":0.005242396146059036},{"text":"No.","start":407.78,"end":408.02,"sentiment":"neutral","sentiment_score":-0.13841009140014648},{"text":"No.","start":408.02,"end":408.18,"sentiment":"neutral","sentiment_score":-0.16438718140125275},{"text":"I I got you.","start":408.18,"end":408.98,"sentiment":"neutral","sentiment_score":-0.10709296353161335},{"text":"I got you.","start":408.98,"end":409.8,"sentiment":"neutral","sentiment_score":-0.06553482512633006}],"sentiment":"neutral","sentiment_score":-0.06975415520943128,"num_words":13,"start":406.66,"end":409.8},{"sentences":[{"text":"You can't do much on this one.","start":409.925,"end":411.285,"sentiment":"neutral","sentiment_score":-0.21275855813707625},{"text":"So I'm just expecting something to be done so that it is hassle free for me because I I I haven't reached out to you guys since I got a message on Sunday.","start":411.285,"end":420.905,"sentiment":"neutral","sentiment_score":-0.13701704347675497},{"text":"I haven't reached out to you guys until Wednesday.","start":421.045,"end":423.385,"sentiment":"neutral","sentiment_score":-0.23321281870206198},{"text":"I I like, I got an email from I I I I at the support.","start":423.75,"end":428.65,"sentiment":"neutral","sentiment_score":-0.21307609379291534},{"text":"After that, I have called and asked them why it is not working.","start":429.11,"end":432.55,"sentiment":"neutral","sentiment_score":-0.28258230823736924}],"sentiment":"neutral","sentiment_score":-0.19453894966221474,"num_words":77,"start":409.925,"end":432.55},{"sentences":[{"text":"That's it.","start":432.55,"end":433.29,"sentiment":"neutral","sentiment_score":-0.21822450309991837},{"text":"So I I I if like, I am told that actually it will not work until this time, so I'm okay with that.","start":433.83,"end":439.19,"sentiment":"neutral","sentiment_score":-0.2127639722564946},{"text":"But after that as well, if it's not working, that is blocking something which I'm expecting to see.","start":439.19,"end":445.105,"sentiment":"negative","sentiment_score":-0.41433485680156285},{"text":"So that's where I'm getting frustrated.","start":445.565,"end":447.025,"sentiment":"negative","sentiment_score":-0.5377165277798971},{"text":"So yeah.","start":447.325,"end":449.665,"sentiment":"neutral","sentiment_score":-0.17270710319280624}],"sentiment":"neutral","sentiment_score":-0.3207796306586733,"num_words":51,"start":432.55,"end":449.665},{"sentences":[{"text":"I thought it will get resolved by today because I got something to watch, so that's why I don't know.","start":451.325,"end":458.13998,"sentiment":"neutral","sentiment_score":-0.15459856502711772},{"text":"Anyways, that's okay.","start":458.36,"end":459.5,"sentiment":"neutral","sentiment_score":0.021873447112739086},{"text":"I am hoping that I will be able to watch.","start":459.96,"end":462.36,"sentiment":"neutral","sentiment_score":0.045730729773640635},{"text":"I I don't know, but I'm hoping to get things sorted out quickly.","start":462.36,"end":466.36,"sentiment":"neutral","sentiment_score":-0.026399099769500587},{"text":"Thanks for your time.","start":466.36,"end":467.385,"sentiment":"positive","sentiment_score":0.34349504113197327}],"sentiment":"neutral","sentiment_score":-0.03076503587886691,"num_words":50,"start":451.325,"end":467.385},{"sentences":[{"text":"Okay.","start":489.54,"end":489.94,"sentiment":"neutral","sentiment_score":0.07545184344053268},{"text":"No worries.","start":489.94,"end":490.46088,"sentiment":"neutral","sentiment_score":0.06772914528846741},{"text":"Okay.","start":490.9409,"end":491.1009,"sentiment":"neutral","sentiment_score":0.1406317949295044},{"text":"Thank you.","start":491.1009,"end":491.84088,"sentiment":"neutral","sentiment_score":0.22681256383657455},{"text":"Thank you.","start":495.74088,"end":496.30087,"sentiment":"positive","sentiment_score":0.7976883947849274}],"sentiment":"neutral","sentiment_score":0.30006798077374697,"num_words":8,"start":489.54,"end":496.30087},{"sentences":[{"text":"You too.","start":496.30087,"end":496.62088,"sentiment":"positive","sentiment_score":0.5339865982532501},{"text":"Bye.","start":496.62088,"end":497.12088,"sentiment":"neutral","sentiment_score":-0.08119287341833115}],"sentiment":"neutral","sentiment_score":0.32892677436272305,"num_words":3,"start":496.30087,"end":497.12088}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel account. How may I help you today?\n\nChannel 1: Hi. I'm not sure whether it's the right you are the right one to solve my problem. I've been facing issues in the last four, five days due to the GeoIP, the location change that has been happening for Apple for the past one week. So nothing has so it has been confirmed to me that actually that your IP issue will be resolved by Wednesday, which is yesterday,\n\nChannel 0: Mhmm.\n\nChannel 1: but it is not resolved to me yet. When I try to contact technical support, they they doesn't seem to be, like, resolving the same. They are trying hard, but I'm not able to like, still, I'm facing the issue.\n\nChannel 0: Yeah. I'm so sorry to hear about that inconvenience. And could you confirm your full name, please?\n\nChannel 1: Yeah. My full name is Otka Subramanian.\n\nChannel 0: Nice to have you on the line. And, yeah, that's correct. I could see in here that they sent a message indicating that it was supposed to resolve within after or forty eight hours, something like that. And let me just check if there's any update again. Just one moment.\n\nOkay? Give me a minute or two. Thank you so much for patiently waiting on the line. I\n\nChannel 1: No.\n\nChannel 0: do apologize for that hold, Oscar. So, unfortunately, our tech rep is currently out from the office. However, the update they provided is after the cascade, the details that it should up and running after forty eight hours. And we got, this feedback from you guys that it's still not working. They are closely escalating or it's already been escalated to the network.\n\nAnd at this stage, the as they mentioned yesterday, the IP has been updated on our end. However, they're still coordinating with the TV streaming provider to ensure the necessary data file updates are fully implemented on their site. The reason why you're still having this issue. And they said as soon as they've got an update or progression in reference with this issue, they will, send you a update. And we do apologize for this continued inconvenience caused about this upgrade and facing some difficulties to fix the GeoIP issue.\n\nSo as as\n\nChannel 1: And\n\nChannel 0: this is the that's the\n\nChannel 1: and\n\nChannel 0: only\n\nChannel 1: see, I'm not I'm\n\nChannel 0: update.\n\nChannel 1: not expecting any apologies from you guys because it's not going to change anything from my side. So what I have been losing or lost so far for the past four days. Right? So so I'm not expecting any apologies. I'm expecting something to be done as quickly as possible so that actually because I'm I'm I'm paying and I'm not only paying to you guys, I'm paying money to the applications what I'm using.\n\nIt's that's extra money, which is getting wasted as well on top of the because of this GIP issue. So you\n\nChannel 0: Mhmm.\n\nChannel 1: you get me what I'm saying. Right?\n\nChannel 0: Yes,\n\nChannel 1: It's not only\n\nChannel 0: Oscar.\n\nChannel 1: yeah.\n\nChannel 0: I I I do understand the frustration that you are having right now. Because if I'm on your situation, I will feel the same way, especially if my work and my personal concerns is affected. However, as I've mentioned, our back end and IT department is still under active investigation with our engineering team with this relevant issue and providers. They are utilizing all the efforts that they are currently doing to fix this. Because on their end yeah.\n\nThey are working twenty four seven just to fix this. However, on our end as a frontline, we're also waiting an update from them. So the last update we got, it's still an active investigation on what happened, why the even though the IP geo IP has been corrected, it's still not up and running to some customers.\n\nChannel 1: Okay.\n\nChannel 0: And I could see in here that your account is on priority as well. So as soon as there is a progression or any resolution, we will get in touch with you. And I do understand that you don't want to hear any apologies because apologies is not the resolution on this. But yeah.\n\nChannel 1: Thank you. Thank\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: can't\n\nChannel 1: so much.\n\nChannel 0: I can't\n\nChannel 1: No.\n\nChannel 0: avoid\n\nChannel 1: No. I\n\nChannel 0: to\n\nChannel 1: I\n\nChannel 0: say\n\nChannel 1: got\n\nChannel 0: that.\n\nChannel 1: you. I got you. You can't do much on this one. So I'm just expecting something to be done so that it is hassle free for me because I I I haven't reached out to you guys since I got a message on Sunday. I haven't reached out to you guys until Wednesday.\n\nI I like, I got an email from I I I I at the support. After that, I have called and asked them why it is not working. That's it. So I I\n\nChannel 0: Okay.\n\nChannel 1: I if like, I am told that actually it will not work until this time, so I'm okay with that. But after that as well, if it's not working, that is blocking something which I'm expecting to see. So that's where I'm getting frustrated. So yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: thought\n\nChannel 0: I\n\nChannel 1: it\n\nChannel 0: I do\n\nChannel 1: will get\n\nChannel 0: understand\n\nChannel 1: resolved\n\nChannel 0: that.\n\nChannel 1: by today because I got something to watch, so that's why I don't know. Anyways, that's okay. I am hoping that I will be able to watch. I I don't know, but I'm hoping to get things sorted\n\nChannel 0: Yeah.\n\nChannel 1: out quickly. Thanks for your time.\n\nChannel 0: You're most welcome. And I'm hoping as well because we really need to wait for this. On our end, we are trying to explain what happened, but let's hope for the best. I can assure you that our back end team is closely investigating and doing the necessary actions to resolve\n\nChannel 1: Okay. No\n\nChannel 0: this.\n\nChannel 1: worries. Okay. Thank you.\n\nChannel 0: Thank you, Oscar, and please be safe. Have a good one.\n\nChannel 1: Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.2749188542366028},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.45745596289634705},{"text":"Thank you so much for calling Airtel account.","start":2.3999999,"end":4.7999997,"sentiment":"positive","sentiment_score":0.6889607831835747},{"text":"How may I help you today?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.5796560843785604}],"sentiment":"positive","sentiment_score":0.5987913853981915,"channel":0,"num_words":17,"start":1.1999999,"end":6.1},{"sentences":[{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.020242461934685707},{"text":"I'm not sure whether it's the right you are the right one to solve my problem.","start":8.0,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.13908981392160058},{"text":"I've been facing issues in the last four, five days due to the GeoIP, the location change that has been happening for Apple for the past one week.","start":13.795,"end":26.055,"sentiment":"neutral","sentiment_score":-0.19919827367578233},{"text":"So nothing has so it has been confirmed to me that actually that your IP issue will be resolved by Wednesday, which is yesterday,","start":26.66,"end":35.8,"sentiment":"neutral","sentiment_score":-0.028176977609594662}],"sentiment":"neutral","sentiment_score":-0.12259411139656669,"channel":1,"num_words":69,"start":6.96,"end":35.8},{"sentences":[{"text":"Mhmm.","start":35.91,"end":36.41,"sentiment":"neutral","sentiment_score":-0.10934802144765854}],"sentiment":"neutral","sentiment_score":-0.10934802144765854,"channel":0,"num_words":1,"start":35.91,"end":36.41},{"sentences":[{"text":"but it is not resolved to me yet.","start":36.9,"end":38.739998,"sentiment":"negative","sentiment_score":-0.365263968706131},{"text":"When I try to contact technical support, they they doesn't seem to be, like, resolving the same.","start":38.739998,"end":46.545002,"sentiment":"neutral","sentiment_score":-0.30165860232184916},{"text":"They are trying hard, but I'm not able to like, still, I'm facing the issue.","start":46.545002,"end":53.365,"sentiment":"negative","sentiment_score":-0.3687663694222768}],"sentiment":"negative","sentiment_score":-0.33954508826136587,"channel":1,"num_words":40,"start":36.9,"end":53.365},{"sentences":[{"text":"Yeah.","start":53.885,"end":54.285,"sentiment":"neutral","sentiment_score":-0.10986868292093276},{"text":"I'm so sorry to hear about that inconvenience.","start":54.285,"end":56.465,"sentiment":"neutral","sentiment_score":-0.2894337195903063},{"text":"And could you confirm your full name, please?","start":56.845,"end":60.510002,"sentiment":"neutral","sentiment_score":-0.01250074035488069}],"sentiment":"neutral","sentiment_score":-0.14854966838131933,"channel":0,"num_words":17,"start":53.885,"end":60.510002},{"sentences":[{"text":"Yeah.","start":61.16,"end":61.480003,"sentiment":"neutral","sentiment_score":0.04863531142473221},{"text":"My full name is Otka Subramanian.","start":61.480003,"end":64.380005,"sentiment":"neutral","sentiment_score":0.07876427471637726}],"sentiment":"neutral","sentiment_score":0.07446013710328511,"channel":1,"num_words":7,"start":61.16,"end":64.380005},{"sentences":[{"text":"Nice to have you on the line.","start":66.25,"end":67.770004,"sentiment":"positive","sentiment_score":0.5604251282555717},{"text":"And, yeah, that's correct.","start":67.770004,"end":69.23,"sentiment":"neutral","sentiment_score":0.22358398512005806},{"text":"I could see in here that they sent a message indicating that it was supposed to resolve within after or forty eight hours, something like that.","start":70.33,"end":81.475,"sentiment":"neutral","sentiment_score":0.056059547914908484},{"text":"And let me just check if there's any update again.","start":81.854996,"end":85.215,"sentiment":"neutral","sentiment_score":0.006565788947045803},{"text":"Just one moment.","start":85.215,"end":86.015,"sentiment":"neutral","sentiment_score":0.01230692428847154}],"sentiment":"neutral","sentiment_score":0.12754877492785455,"channel":0,"num_words":50,"start":66.25,"end":86.015},{"sentences":[{"text":"Okay?","start":86.015,"end":86.335,"sentiment":"neutral","sentiment_score":0.020385483279824257},{"text":"Give me a minute or two.","start":86.335,"end":87.795,"sentiment":"neutral","sentiment_score":0.027600465652843315},{"text":"Thank you so much for patiently waiting on the line.","start":200.995,"end":204.2,"sentiment":"positive","sentiment_score":0.41387664079666137},{"text":"I","start":204.58,"end":204.81999,"sentiment":"neutral","sentiment_score":-0.02782556787133217}],"sentiment":"neutral","sentiment_score":0.2387182842940092,"channel":0,"num_words":18,"start":86.015,"end":204.81999},{"sentences":[{"text":"No.","start":204.58499,"end":204.81,"sentiment":"neutral","sentiment_score":-0.1734730899333954}],"sentiment":"neutral","sentiment_score":-0.1734730899333954,"channel":1,"num_words":1,"start":204.58499,"end":204.81},{"sentences":[{"text":"do apologize for that hold, Oscar.","start":204.81999,"end":206.84,"sentiment":"neutral","sentiment_score":-0.19218685974677405},{"text":"So, unfortunately, our tech rep is currently out from the office.","start":207.29999,"end":212.12,"sentiment":"neutral","sentiment_score":-0.22789176350290125},{"text":"However, the update they provided is after the cascade, the details that it should up and running after forty eight hours.","start":212.5,"end":221.945,"sentiment":"neutral","sentiment_score":-0.023220666107677278},{"text":"And we got, this feedback from you guys that it's still not working.","start":222.325,"end":226.905,"sentiment":"neutral","sentiment_score":-0.2984873537833874},{"text":"They are closely escalating or it's already been escalated to the network.","start":227.765,"end":234.52,"sentiment":"neutral","sentiment_score":-0.27603500460584957}],"sentiment":"neutral","sentiment_score":-0.18000508253536526,"channel":0,"num_words":63,"start":204.81999,"end":234.52},{"sentences":[{"text":"And at this stage, the as they mentioned yesterday, the IP has been updated on our end.","start":235.22,"end":242.5,"sentiment":"neutral","sentiment_score":-0.08211346408900093},{"text":"However, they're still coordinating with the TV streaming provider to ensure the necessary data file updates are fully implemented on their site.","start":242.5,"end":252.98499,"sentiment":"neutral","sentiment_score":-0.09378776902502234},{"text":"The reason why you're still having this issue.","start":253.36499,"end":256.34497,"sentiment":"neutral","sentiment_score":-0.28168499656021595},{"text":"And they said as soon as they've got an update or progression in reference with this issue, they will, send you a update.","start":256.725,"end":265.16,"sentiment":"neutral","sentiment_score":-0.07277904110758202},{"text":"And we do apologize for this continued inconvenience caused about this upgrade and facing some difficulties to fix the GeoIP issue.","start":265.38,"end":277.665,"sentiment":"negative","sentiment_score":-0.3680173414094107}],"sentiment":"neutral","sentiment_score":-0.16609914171007964,"channel":0,"num_words":91,"start":235.22,"end":277.665},{"sentences":[{"text":"So as 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I'm","start":282.035,"end":282.755,"sentiment":"neutral","sentiment_score":-0.27932988852262497}],"sentiment":"neutral","sentiment_score":-0.27932988852262497,"channel":1,"num_words":4,"start":282.035,"end":282.755},{"sentences":[{"text":"update.","start":282.685,"end":283.185,"sentiment":"neutral","sentiment_score":-0.24762815237045288}],"sentiment":"neutral","sentiment_score":-0.24762815237045288,"channel":0,"num_words":1,"start":282.685,"end":283.185},{"sentences":[{"text":"not expecting any apologies from you guys because it's not going to change anything from my side.","start":282.755,"end":288.80002,"sentiment":"negative","sentiment_score":-0.4952297421062694},{"text":"So what I have been losing or lost so far for the past four days.","start":288.80002,"end":294.5,"sentiment":"negative","sentiment_score":-0.5398909687995911},{"text":"Right?","start":294.56,"end":294.88,"sentiment":"neutral","sentiment_score":-0.2206803411245346},{"text":"So so I'm not expecting any apologies.","start":294.88,"end":297.04,"sentiment":"negative","sentiment_score":-0.4328081692968096},{"text":"I'm expecting something to be done as quickly as possible so that actually because I'm I'm I'm paying and I'm not only paying to you guys, I'm paying money to the applications what I'm using.","start":297.04,"end":308.565,"sentiment":"negative","sentiment_score":-0.4895603707858494}],"sentiment":"negative","sentiment_score":-0.49202960868676504,"channel":1,"num_words":75,"start":282.755,"end":308.565},{"sentences":[{"text":"It's that's extra money, which is getting wasted as well on top of the because of this GIP issue.","start":308.565,"end":315.785,"sentiment":"negative","sentiment_score":-0.692093667231108},{"text":"So 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saying.","start":316.41,"end":317.69,"sentiment":"neutral","sentiment_score":-0.16811372836430868},{"text":"Right?","start":317.69,"end":318.19,"sentiment":"neutral","sentiment_score":-0.05710635334253311}],"sentiment":"neutral","sentiment_score":-0.15225553193262645,"channel":1,"num_words":7,"start":316.41,"end":318.19},{"sentences":[{"text":"Yes,","start":318.32,"end":318.82,"sentiment":"neutral","sentiment_score":-0.035881683230400085}],"sentiment":"neutral","sentiment_score":-0.035881683230400085,"channel":0,"num_words":1,"start":318.32,"end":318.82},{"sentences":[{"text":"It's not only","start":318.41,"end":319.05,"sentiment":"neutral","sentiment_score":-0.12180763731400172}],"sentiment":"neutral","sentiment_score":-0.12180763731400172,"channel":1,"num_words":3,"start":318.41,"end":319.05},{"sentences":[{"text":"Oscar.","start":319.04,"end":319.54,"sentiment":"neutral","sentiment_score":-0.1374276876449585}],"sentiment":"neutral","sentiment_score":-0.1374276876449585,"channel":0,"num_words":1,"start":319.04,"end":319.54},{"sentences":[{"text":"yeah.","start":320.00998,"end":320.50998,"sentiment":"neutral","sentiment_score":-0.07563246786594391}],"sentiment":"neutral","sentiment_score":-0.07563246786594391,"channel":1,"num_words":1,"start":320.00998,"end":320.50998},{"sentences":[{"text":"I I I do understand the frustration that you are having right now.","start":322.0,"end":326.16,"sentiment":"neutral","sentiment_score":-0.32878602009553176},{"text":"Because if I'm on your situation, I will feel the same way, especially if my work and my personal concerns is affected.","start":326.16,"end":335.745,"sentiment":"negative","sentiment_score":-0.385382743044333},{"text":"However, as I've mentioned, our back end and IT department is still under active investigation with our engineering team with this relevant issue and providers.","start":336.205,"end":347.87997,"sentiment":"neutral","sentiment_score":-0.30511763632297517},{"text":"They are utilizing all the efforts that they are currently doing to fix this.","start":348.65997,"end":354.435,"sentiment":"neutral","sentiment_score":-0.28688847167151316},{"text":"Because on their end yeah.","start":354.595,"end":358.115,"sentiment":"neutral","sentiment_score":-0.1959444463253021}],"sentiment":"neutral","sentiment_score":-0.3212245614091052,"channel":0,"num_words":79,"start":322.0,"end":358.115},{"sentences":[{"text":"They are working twenty four seven just to fix this.","start":358.115,"end":361.095,"sentiment":"neutral","sentiment_score":-0.1954337865114212},{"text":"However, on our end as a frontline, we're also waiting an update from them.","start":361.235,"end":365.875,"sentiment":"neutral","sentiment_score":-0.1939326977091176},{"text":"So the last update we got, it's still an active investigation on what happened, why the even though the IP geo IP has been corrected, it's still not up and running to some customers.","start":365.875,"end":381.33002,"sentiment":"neutral","sentiment_score":-0.30552297742927775}],"sentiment":"neutral","sentiment_score":-0.25960649768340177,"channel":0,"num_words":58,"start":358.115,"end":381.33002},{"sentences":[{"text":"Okay.","start":383.39,"end":383.775,"sentiment":"neutral","sentiment_score":-0.09061773866415024}],"sentiment":"neutral","sentiment_score":-0.09061773866415024,"channel":1,"num_words":1,"start":383.39,"end":383.775},{"sentences":[{"text":"And I could see in here that your account is on priority as well.","start":383.765,"end":389.045,"sentiment":"neutral","sentiment_score":0.0819032761667456},{"text":"So as soon as there is a progression or any resolution, we will get in touch with you.","start":389.045,"end":395.285,"sentiment":"neutral","sentiment_score":0.11877502666579352},{"text":"And I do understand that you don't want to hear any apologies because apologies is not the resolution on this.","start":395.285,"end":402.89,"sentiment":"neutral","sentiment_score":-0.14524355456233023},{"text":"But yeah.","start":403.19,"end":404.73,"sentiment":"neutral","sentiment_score":0.064601369202137}],"sentiment":"neutral","sentiment_score":0.009424592471785016,"channel":0,"num_words":54,"start":383.765,"end":404.73},{"sentences":[{"text":"Thank 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see.","start":439.19,"end":445.105,"sentiment":"negative","sentiment_score":-0.41433485680156285},{"text":"So that's where I'm getting frustrated.","start":445.565,"end":447.025,"sentiment":"negative","sentiment_score":-0.5377165277798971},{"text":"So 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that's why I don't know.","start":453.245,"end":458.13998,"sentiment":"neutral","sentiment_score":-0.16369707137346268},{"text":"Anyways, that's okay.","start":458.36,"end":459.5,"sentiment":"neutral","sentiment_score":0.021873447112739086},{"text":"I am hoping that I will be able to watch.","start":459.96,"end":462.36,"sentiment":"neutral","sentiment_score":0.045730729773640635},{"text":"I I don't know, but I'm hoping to get things sorted","start":462.36,"end":465.88,"sentiment":"neutral","sentiment_score":-0.04373362897471948}],"sentiment":"neutral","sentiment_score":-0.05920792839146758,"channel":1,"num_words":38,"start":453.245,"end":465.88},{"sentences":[{"text":"Yeah.","start":465.825,"end":466.325,"sentiment":"neutral","sentiment_score":-0.011984851211309431}],"sentiment":"neutral","sentiment_score":-0.011984851211309431,"channel":0,"num_words":1,"start":465.825,"end":466.325},{"sentences":[{"text":"out 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too.","start":496.30087,"end":496.62088,"sentiment":"positive","sentiment_score":0.5339865982532501},{"text":"Bye.","start":496.62088,"end":497.12088,"sentiment":"neutral","sentiment_score":-0.08119287341833115}],"sentiment":"positive","sentiment_score":0.5164314225316048,"channel":1,"num_words":5,"start":495.74088,"end":497.12088}]},"summary":{"result":"success","short":"The customer has been experiencing issues with their GeoIP location change for the past week and has not yet been resolved. The representative informs the customer that the issue is still being escalated and that they are working on updating the IP and updating the application. The customer is frustrated with the lack of apologies and hopes for a quick resolution."},"intents":{"segments":[{"text":"So nothing has so it has been confirmed to me that actually that your IP issue will be resolved by Wednesday, which is yesterday, Mhmm. but it is not resolved to me yet. When I try to contact technical support, they they doesn't seem to be, like, resolving the same. They are trying hard, but I'm not able to like, still, I'm facing the issue. Yeah.","start_word":62,"end_word":127,"intents":[{"intent":"Confirm resolution","confidence_score":0.09422162}]},{"text":"When I try to contact technical support, they they doesn't seem to be, like, resolving the same. They are trying hard, but I'm not able to like, still, I'm facing the issue. Yeah.","start_word":95,"end_word":127,"intents":[{"intent":"Call technical support","confidence_score":0.0015694591}]},{"text":"And could you confirm your full name, please? Yeah.","start_word":136,"end_word":144,"intents":[{"intent":"Verify identity","confidence_score":0.0065100836}]},{"text":"I could see in here that they sent a message indicating that it was supposed to resolve within after or forty eight hours, something like that. And let me just check if there's any update again. Just one moment.","start_word":162,"end_word":200,"intents":[{"intent":"Update status","confidence_score":0.037176576}]},{"text":"However, they're still coordinating with the TV streaming provider to ensure the necessary data file updates are fully implemented on their site.","start_word":300,"end_word":321,"intents":[{"intent":"Coordinate data file updates","confidence_score":0.090324104}]},{"text":"And they said as soon as they've got an update or progression in reference with this issue, they will, send you a update.","start_word":330,"end_word":352,"intents":[{"intent":"Update ipo issue","confidence_score":0.006094316}]},{"text":"You can't do much on this one. So I'm just expecting something to be done so that it is hassle free for me because I I I haven't reached out to you guys since I got a message on Sunday. I haven't reached out to you guys until Wednesday. I I like, I got an email from I I I I at the support. After that, I have called and asked them why it is not working. That's it.","start_word":715,"end_word":793,"intents":[{"intent":"Fix account issue","confidence_score":0.24443121}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2749188542366028},{"text":"Good afternoon. Thank you so much for calling Airtel account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.608501136302948},{"text":"Hi. I'm not sure whether it's the right you are the right one to solve my problem. I've been facing issues in the last four, five days due to the GeoIP, the location change that has been happening for Apple for the past one week. So nothing has so it has been confirmed to me that actually that your IP issue will be resolved by Wednesday, which is yesterday, Mhmm.","start_word":17,"end_word":86,"sentiment":"neutral","sentiment_score":-0.12400760501623154},{"text":"but it is not resolved to me yet.","start_word":87,"end_word":94,"sentiment":"negative","sentiment_score":-0.36998701095581055},{"text":"When I try to contact technical support, they they doesn't seem to be, like, resolving the same.","start_word":95,"end_word":111,"sentiment":"neutral","sentiment_score":-0.30553367733955383},{"text":"They are trying hard, but I'm not able to like, still, I'm facing the issue.","start_word":112,"end_word":126,"sentiment":"negative","sentiment_score":-0.3717794418334961},{"text":"Yeah. I'm so sorry to hear about that inconvenience. And could you confirm your full name, please? Yeah. My full name is Otka Subramanian.","start_word":127,"end_word":150,"sentiment":"neutral","sentiment_score":-0.05925212427973747},{"text":"Nice to have you on the line.","start_word":151,"end_word":157,"sentiment":"positive","sentiment_score":0.557868242263794},{"text":"And, yeah, that's correct. I could see in here that they sent a message indicating that it was supposed to resolve within after or forty eight hours, something like that. And let me just check if there's any update again. Just one moment. Okay? Give me a minute or two.","start_word":158,"end_word":207,"sentiment":"neutral","sentiment_score":0.05876585841178894},{"text":"Thank you so much for patiently waiting on the line.","start_word":208,"end_word":217,"sentiment":"positive","sentiment_score":0.41019853949546814},{"text":"I No. do apologize for that hold, Oscar. So, unfortunately, our tech rep is currently out from the office. However, the update they provided is after the cascade, the details that it should up and running after forty eight hours. And we got, this feedback from you guys that it's still not working. They are closely escalating or it's already been escalated to the network. And at this stage, the as they mentioned yesterday, the IP has been updated on our end. However, they're still coordinating with the TV streaming provider to ensure the necessary data file updates are fully implemented on their site. The reason why you're still having this issue. And they said as soon as they've got an update or progression in reference with this issue, they will, send you a update.","start_word":218,"end_word":352,"sentiment":"neutral","sentiment_score":-0.14768769796247835},{"text":"And we do apologize for this continued inconvenience caused about this upgrade and facing some difficulties to fix the GeoIP issue.","start_word":353,"end_word":373,"sentiment":"negative","sentiment_score":-0.36522841453552246},{"text":"So as as And this is the that's the and only see, I'm not I'm update.","start_word":374,"end_word":389,"sentiment":"neutral","sentiment_score":-0.21786296367645264},{"text":"not expecting any apologies from you guys because it's not going to change anything from my side. So what I have been losing or lost so far for the past four days.","start_word":390,"end_word":421,"sentiment":"negative","sentiment_score":-0.5084332227706909},{"text":"Right?","start_word":422,"end_word":422,"sentiment":"neutral","sentiment_score":-0.2206803411245346},{"text":"So so I'm not expecting any apologies. I'm expecting something to be done as quickly as possible so that actually because I'm I'm I'm paying and I'm not only paying to you guys, I'm paying money to the applications what I'm using. It's that's extra money, which is getting wasted as well on top of the because of this GIP issue.","start_word":423,"end_word":483,"sentiment":"negative","sentiment_score":-0.5482577085494995},{"text":"So you Mhmm. you get me what I'm saying. Right? Yes, It's not only Oscar. yeah.","start_word":484,"end_word":499,"sentiment":"neutral","sentiment_score":-0.1357574313879013},{"text":"I I I do understand the frustration that you are having right now. Because if I'm on your situation, I will feel the same way, especially if my work and my personal concerns is affected.","start_word":500,"end_word":534,"sentiment":"negative","sentiment_score":-0.3656409978866577},{"text":"However, as I've mentioned, our back end and IT department is still under active investigation with our engineering team with this relevant issue and providers. They are utilizing all the efforts that they are currently doing to fix this. Because on their end yeah. They are working twenty four seven just to fix this. However, on our end as a frontline, we're also waiting an update from them. So the last update we got, it's still an active investigation on what happened, why the even though the IP geo IP has been corrected, it's still not up and running to some customers. Okay. And I could see in here that your account is on priority as well. So as soon as there is a progression or any resolution, we will get in touch with you. And I do understand that you don't want to hear any apologies because apologies is not the resolution on this. But yeah. Thank you. Thank I you can't so much. I can't No. avoid No. I to I say got that. you. I got you. You can't do much on this one. So I'm just expecting something to be done so that it is hassle free for me because I I I haven't reached out to you guys since I got a message on Sunday. I haven't reached out to you guys until Wednesday. I I like, I got an email from I I I I at the support. After that, I have called and asked them why it is not working. That's it. So I I Okay. I if like, I am told that actually it will not work until this time, so I'm okay with that.","start_word":535,"end_word":817,"sentiment":"neutral","sentiment_score":-0.1754566035085348},{"text":"But after that as well, if it's not working, that is blocking something which I'm expecting to see. So that's where I'm getting frustrated.","start_word":818,"end_word":841,"sentiment":"negative","sentiment_score":-0.4607613682746887},{"text":"So yeah. Yeah. I I thought I it I do will get understand resolved that. by today because I got something to watch, so that's why I don't know. Anyways, that's okay. I am hoping that I will be able to watch. I I don't know, but I'm hoping to get things sorted Yeah. out quickly.","start_word":842,"end_word":897,"sentiment":"neutral","sentiment_score":-0.07108485698699951},{"text":"Thanks for your time.","start_word":898,"end_word":901,"sentiment":"positive","sentiment_score":0.3440839946269989},{"text":"You're most welcome. And I'm hoping as well because we really need to wait for this. On our end, we are trying to explain what happened, but let's hope for the best. I can assure you that our back end team is closely investigating and doing the necessary actions to resolve Okay. No this. worries. Okay. Thank you.","start_word":902,"end_word":959,"sentiment":"neutral","sentiment_score":0.1121772825717926},{"text":"Thank you, Oscar, and please be safe. Have a good one. Thank you. You too. Bye.","start_word":960,"end_word":975,"sentiment":"positive","sentiment_score":0.6972972750663757}],"average":{"sentiment":"neutral","sentiment_score":-0.1496341312719014}}}}