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Bye.","paragraphs":[{"sentences":[{"text":"Please hold while I try to locate the person you are calling.","start":0.08,"end":3.06,"sentiment":"neutral","sentiment_score":-0.12058545090258121},{"text":"Afternoon.","start":16.815,"end":17.315,"sentiment":"neutral","sentiment_score":0.012327793054282664},{"text":"Royal Comm International.","start":17.455,"end":18.435001,"sentiment":"neutral","sentiment_score":0.05618545040488243},{"text":"Anna speaking.","start":18.655,"end":19.375,"sentiment":"neutral","sentiment_score":0.07409962080419064},{"text":"How may I help you?","start":19.375,"end":20.515,"sentiment":"neutral","sentiment_score":0.13318893015384675}],"sentiment":"neutral","sentiment_score":-0.019652059747149116,"channel":1,"num_words":23,"start":0.08,"end":20.515},{"sentences":[{"text":"Yes, dear.","start":21.215,"end":21.935001,"sentiment":"neutral","sentiment_score":0.1673327162861824},{"text":"Good 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please?","start":32.99,"end":35.17,"sentiment":"neutral","sentiment_score":-0.007274554628464911}],"sentiment":"neutral","sentiment_score":-0.007274554628464911,"channel":1,"num_words":9,"start":32.99,"end":35.17},{"sentences":[{"text":"Mary from Vigilance AI.","start":36.47,"end":40.41,"sentiment":"neutral","sentiment_score":0.022988658398389816}],"sentiment":"neutral","sentiment_score":0.022988658398389816,"channel":0,"num_words":4,"start":36.47,"end":40.41},{"sentences":[{"text":"May I know the reason for your call?","start":43.164997,"end":44.864998,"sentiment":"neutral","sentiment_score":-0.001947583165019751}],"sentiment":"neutral","sentiment_score":-0.001947583165019751,"channel":1,"num_words":8,"start":43.164997,"end":44.864998},{"sentences":[{"text":"Yeah.","start":45.405003,"end":45.905003,"sentiment":"neutral","sentiment_score":-0.008427209220826626},{"text":"We're just trying to present cybersecurity to Alex.","start":45.965,"end":49.825,"sentiment":"neutral","sentiment_score":-0.01493114116601646},{"text":"Is he available to speak with?","start":49.965,"end":52.145,"sentiment":"neutral","sentiment_score":-0.013404319683710733}],"sentiment":"neutral","sentiment_score":-0.013886817110081514,"channel":0,"num_words":15,"start":45.405003,"end":52.145},{"sentences":[{"text":"Alright.","start":54.780003,"end":55.18,"sentiment":"neutral","sentiment_score":0.0007380961324088275},{"text":"Could you hold for a second while I just share the line?","start":55.18,"end":57.84,"sentiment":"neutral","sentiment_score":-0.022843145532533526}],"sentiment":"neutral","sentiment_score":-0.021029203865999498,"channel":1,"num_words":13,"start":54.780003,"end":57.84},{"sentences":[{"text":"Thank 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it okay","start":95.195,"end":95.755,"sentiment":"neutral","sentiment_score":-0.016119649012883503}],"sentiment":"neutral","sentiment_score":-0.016119649012883503,"channel":1,"num_words":3,"start":95.195,"end":95.755},{"sentences":[{"text":"Mhmm.","start":95.685005,"end":96.185005,"sentiment":"neutral","sentiment_score":-0.0005113277584314346}],"sentiment":"neutral","sentiment_score":-0.0005113277584314346,"channel":0,"num_words":1,"start":95.685005,"end":96.185005},{"sentences":[{"text":"if I take down your details and arrange for a callback?","start":95.755,"end":98.255,"sentiment":"neutral","sentiment_score":-0.012022223323583603}],"sentiment":"neutral","sentiment_score":-0.012022223323583603,"channel":1,"num_words":11,"start":95.755,"end":98.255},{"sentences":[{"text":"I see.","start":99.045,"end":99.785,"sentiment":"neutral","sentiment_score":0.004159443080425262},{"text":"No worries there.","start":100.005005,"end":100.965004,"sentiment":"neutral","sentiment_score":0.043069529036680855},{"text":"Maybe I'll just drop an email to him.","start":100.965004,"end":103.045,"sentiment":"neutral","sentiment_score":0.05979536194354296},{"text":"Thank you.","start":103.045,"end":103.865005,"sentiment":"positive","sentiment_score":0.35859131813049316}],"sentiment":"neutral","sentiment_score":0.08887153367201488,"channel":0,"num_words":15,"start":99.045,"end":103.865005},{"sentences":[{"text":"Alright.","start":105.24687,"end":105.56687,"sentiment":"neutral","sentiment_score":0.2811465561389923},{"text":"Thank you for calling.","start":105.56687,"end":106.52687,"sentiment":"positive","sentiment_score":0.47270120680332184},{"text":"Bye for now.","start":106.52687,"end":107.42687,"sentiment":"neutral","sentiment_score":0.24257752299308777}],"sentiment":"positive","sentiment_score":0.36246049404144287,"channel":1,"num_words":8,"start":105.24687,"end":107.42687},{"sentences":[{"text":"Mhmm.","start":107.72694,"end":108.12693,"sentiment":"neutral","sentiment_score":0.09190405905246736},{"text":"Bye.","start":108.12693,"end":108.62693,"sentiment":"neutral","sentiment_score":0.056264594197273254}],"sentiment":"neutral","sentiment_score":0.0740843266248703,"channel":0,"num_words":2,"start":107.72694,"end":108.62693}]},"summary":{"result":"success","short":"A representative from Royal Comm International is trying to reach Alex and asks for their first and last name. The representative asks if Alex is available to speak and after some confusion, the call goes to voicemail. The representative offers to send an email to Alex and the call ends."},"intents":{"segments":[{"text":"May I have your first and last name, please? I'm sorry?","start_word":31,"end_word":41,"intents":[{"intent":"Provide name","confidence_score":0.07911721}]},{"text":"May I know the reason for your call? Yeah.","start_word":55,"end_word":63,"intents":[{"intent":"Provide reason for call","confidence_score":0.290746}]},{"text":"We're just trying to present cybersecurity to Alex. Is he available to speak with? Alright.","start_word":64,"end_word":78,"intents":[{"intent":"Present cybersecurity","confidence_score":0.1477605}]},{"text":"Could you hold for a second while I just share the line? Thank you. Alright.","start_word":79,"end_word":93,"intents":[{"intent":"Share line","confidence_score":0.47995043}]},{"text":"if I take down your details and arrange for a callback? I see.","start_word":120,"end_word":132,"intents":[{"intent":"Arrange callback","confidence_score":0.46675366}]},{"text":"Maybe I'll just drop an email to him. Thank you. Alright.","start_word":136,"end_word":146,"intents":[{"intent":"Drop email","confidence_score":0.70439225}]}]},"sentiments":{"segments":[{"text":"Please hold while I try to locate the person you are calling. Afternoon. Royal Comm International. Anna speaking. How may I help you? Yes, dear. Good afternoon. I'm looking for Alex. May I have your first and last name, please? I'm sorry? May I have your first and last name, please? Mary from Vigilance AI. May I know the reason for your call? Yeah. We're just trying to present cybersecurity to Alex. Is he available to speak with? Alright. Could you hold for a second while I just share the line? Thank you. Alright. Thank you.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":0.03167007490992546},{"text":"Thank you for holding, Mary.","start_word":96,"end_word":100,"sentiment":"positive","sentiment_score":0.3693013489246368},{"text":"I'm sorry. I just shared this line, and it went straight through to voice mail. Is it okay Mhmm. if I take down your details and arrange for a callback? I see. No worries there. Maybe I'll just drop an email to him.","start_word":101,"end_word":143,"sentiment":"neutral","sentiment_score":-0.0395781435072422},{"text":"Thank you.","start_word":144,"end_word":145,"sentiment":"positive","sentiment_score":0.3441098928451538},{"text":"Alright.","start_word":146,"end_word":146,"sentiment":"neutral","sentiment_score":0.2811465561389923},{"text":"Thank you for calling.","start_word":147,"end_word":150,"sentiment":"positive","sentiment_score":0.4614382684230805},{"text":"Bye for now. Mhmm. Bye.","start_word":151,"end_word":155,"sentiment":"neutral","sentiment_score":0.15326620638370514}],"average":{"sentiment":"neutral","sentiment_score":0.046192093899375515}}}}