{"metadata":{"transaction_key":"deprecated","request_id":"019f8c0c-20e4-7092-a2ed-2d3d991d0b03","sha256":"3d6a4af2a4e28281773c9cf7045a351b136fba73530df4e2a8659f793bfb91c2","created":"2026-07-22T22:57:14.479Z","duration":29.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":76,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":85},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Ciao. It's Andrew from Vigilance AI. Have I caught you at the bad time? I am looking for Chow Duong, the head of admin and infrastructure.","confidence":0.9765625,"words":[{"word":"oh","start":5.04,"end":5.2799997,"confidence":0.9772949,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0822838544845581},{"word":"hi","start":5.2799997,"end":5.68,"confidence":0.9765625,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.16388428211212158},{"word":"ciao","start":5.68,"end":6.16,"confidence":0.79003906,"punctuated_word":"Ciao.","sentiment":"neutral","sentiment_score":0.13145914673805237},{"word":"it's","start":6.3199997,"end":6.64,"confidence":0.98706055,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.112444207072258},{"word":"andrew","start":6.64,"end":6.96,"confidence":0.8857422,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.1043904647231102},{"word":"from","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10481491684913637},{"word":"vigilance","start":7.2,"end":7.7,"confidence":0.8654785,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.10136624425649644},{"word":"ai","start":7.8399997,"end":8.08,"confidence":0.90356445,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.09182003140449524},{"word":"have","start":8.08,"end":8.32,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.02455272153019905},{"word":"i","start":8.32,"end":8.48,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07883147895336151},{"word":"caught","start":8.48,"end":8.72,"confidence":0.9941406,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.09281495213508606},{"word":"you","start":8.72,"end":8.8,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09429782629013062},{"word":"at","start":8.8,"end":8.96,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19901195168495175},{"word":"the","start":8.96,"end":9.04,"confidence":0.8125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27235928177833557},{"word":"bad","start":9.04,"end":9.36,"confidence":0.31982422,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.291276216506958},{"word":"time","start":9.36,"end":9.86,"confidence":0.9980469,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.2229101061820984},{"word":"i","start":16.515,"end":16.675,"confidence":0.84277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1662134975194931},{"word":"am","start":16.675,"end":17.155,"confidence":0.64404297,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.11199072003364564},{"word":"looking","start":17.155,"end":17.475,"confidence":0.63378906,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.0977627858519554},{"word":"for","start":17.475,"end":17.975,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10384653508663176},{"word":"chow","start":18.035,"end":18.435001,"confidence":0.34960938,"punctuated_word":"Chow","sentiment":"neutral","sentiment_score":-0.0394313670694828},{"word":"duong","start":18.435001,"end":18.935001,"confidence":0.8517253,"punctuated_word":"Duong,","sentiment":"neutral","sentiment_score":-0.02289244346320629},{"word":"the","start":19.075,"end":19.315,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04432333633303642},{"word":"head","start":19.315,"end":19.635,"confidence":0.9941406,"punctuated_word":"head","sentiment":"neutral","sentiment_score":-0.05132418125867843},{"word":"of","start":19.635,"end":19.795,"confidence":0.86328125,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.008104115724563599},{"word":"admin","start":19.795,"end":20.275,"confidence":0.99609375,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":-0.021597832441329956},{"word":"and","start":20.275,"end":20.595001,"confidence":0.5830078,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04592888057231903},{"word":"infrastructure","start":20.595001,"end":21.095001,"confidence":0.9946289,"punctuated_word":"infrastructure.","sentiment":"neutral","sentiment_score":-0.04509048908948898}],"paragraphs":{"transcript":"\nOh, hi, Ciao. It's Andrew from Vigilance AI. Have I caught you at the bad time? I am looking for Chow Duong, the head of admin and infrastructure.","paragraphs":[{"sentences":[{"text":"Oh, hi, Ciao.","start":5.04,"end":6.16,"sentiment":"neutral","sentiment_score":0.12587576111157736},{"text":"It's Andrew from Vigilance AI.","start":6.3199997,"end":8.08,"sentiment":"neutral","sentiment_score":0.10296717286109924},{"text":"Have I caught you at the bad time?","start":8.08,"end":9.86,"sentiment":"neutral","sentiment_score":-0.15950681688264012},{"text":"I am looking for Chow Duong, the head of admin and infrastructure.","start":16.515,"end":21.095001,"sentiment":"neutral","sentiment_score":-0.06320884870365262}],"sentiment":"neutral","sentiment_score":-0.04078919899516872,"num_words":28,"start":5.04,"end":21.095001}]}}]},{"alternatives":[{"transcript":"Hello? I'm sorry. I don't think you got the wrong number the right number. Who are you looking for? No. I I think you got the wrong number. Sorry. Hello?","confidence":0.99316406,"words":[{"word":"hello","start":3.12,"end":3.62,"confidence":0.9746094,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.017515942454338074},{"word":"i'm","start":10.88,"end":10.96,"confidence":0.66516113,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25850018858909607},{"word":"sorry","start":10.96,"end":11.28,"confidence":0.97924805,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.31424713134765625},{"word":"i","start":11.28,"end":11.44,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.39426353573799133},{"word":"don't","start":11.44,"end":11.599999,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.393723726272583},{"word":"think","start":11.599999,"end":11.84,"confidence":0.9980469,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5441179871559143},{"word":"you","start":11.84,"end":12.08,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5756484270095825},{"word":"got","start":12.08,"end":12.32,"confidence":0.7416992,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.5789610743522644},{"word":"the","start":12.32,"end":12.4,"confidence":0.9921875,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5210562348365784},{"word":"wrong","start":12.4,"end":12.719999,"confidence":0.99902344,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.5526402592658997},{"word":"number","start":12.719999,"end":13.04,"confidence":0.9951172,"punctuated_word":"number","sentiment":"negative","sentiment_score":-0.4595935642719269},{"word":"the","start":13.2,"end":13.36,"confidence":0.984375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5097011923789978},{"word":"right","start":13.36,"end":13.599999,"confidence":0.9277344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3704088628292084},{"word":"number","start":13.599999,"end":14.099999,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.3900156021118164},{"word":"who","start":14.24,"end":14.4,"confidence":0.9160156,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.21227099001407623},{"word":"are","start":14.4,"end":14.559999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.18785661458969116},{"word":"you","start":14.559999,"end":14.799999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20149725675582889},{"word":"looking","start":14.799999,"end":15.12,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.16580891609191897},{"word":"for","start":15.12,"end":15.585,"confidence":0.9995117,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":-0.1481184363365173},{"word":"no","start":22.625,"end":22.865,"confidence":0.96728516,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.6140008568763733},{"word":"i","start":22.865,"end":23.185,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7052216529846191},{"word":"i","start":23.185,"end":23.345,"confidence":0.9223633,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7171772122383118},{"word":"think","start":23.345,"end":23.585,"confidence":0.99316406,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.7483848929405212},{"word":"you","start":23.585,"end":23.744999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7432461977005005},{"word":"got","start":23.744999,"end":23.985,"confidence":0.91748047,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.7411249876022339},{"word":"the","start":23.985,"end":24.064999,"confidence":0.8588867,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.708305299282074},{"word":"wrong","start":24.064999,"end":24.305,"confidence":0.99902344,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.6139811277389526},{"word":"number","start":24.305,"end":24.805,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5847035050392151},{"word":"sorry","start":27.345,"end":27.845,"confidence":0.9880371,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.29915112257003784},{"word":"hello","start":28.465,"end":28.965,"confidence":0.9851074,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.07491202652454376}],"paragraphs":{"transcript":"\nHello? I'm sorry. I don't think you got the wrong number the right number. Who are you looking for? No.\n\nI I think you got the wrong number. Sorry. Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.017515942454338074},{"text":"I'm sorry.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":-0.28637365996837616},{"text":"I don't think you got the wrong number the right number.","start":11.28,"end":14.099999,"sentiment":"negative","sentiment_score":-0.48092095147479663},{"text":"Who are you looking for?","start":14.24,"end":15.585,"sentiment":"neutral","sentiment_score":-0.18311044275760652},{"text":"No.","start":22.625,"end":22.865,"sentiment":"negative","sentiment_score":-0.6140008568763733}],"sentiment":"negative","sentiment_score":-0.3687457457184792,"num_words":20,"start":3.12,"end":22.865},{"sentences":[{"text":"I I think you got the wrong number.","start":22.865,"end":24.805,"sentiment":"negative","sentiment_score":-0.6952681094408035},{"text":"Sorry.","start":27.345,"end":27.845,"sentiment":"neutral","sentiment_score":-0.29915112257003784},{"text":"Hello?","start":28.465,"end":28.965,"sentiment":"neutral","sentiment_score":-0.07491202652454376}],"sentiment":"negative","sentiment_score":-0.593620802462101,"num_words":10,"start":22.865,"end":28.965}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Ciao. It's Andrew from Vigilance AI. Have I caught you at the bad time?\n\nChannel 1: I'm sorry. I don't think you got the wrong number the right number. Who are you looking for?\n\nChannel 0: I am looking for Chow Duong, the head of admin and infrastructure.\n\nChannel 1: No. I I think you got the wrong number. Sorry. Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.017515942454338074}],"sentiment":"neutral","sentiment_score":0.017515942454338074,"channel":1,"num_words":1,"start":3.12,"end":3.62},{"sentences":[{"text":"Oh, hi, Ciao.","start":5.04,"end":6.16,"sentiment":"neutral","sentiment_score":0.12587576111157736},{"text":"It's Andrew from Vigilance AI.","start":6.3199997,"end":8.08,"sentiment":"neutral","sentiment_score":0.10296717286109924},{"text":"Have I caught you at the bad time?","start":8.08,"end":9.86,"sentiment":"neutral","sentiment_score":-0.15950681688264012}],"sentiment":"neutral","sentiment_score":-0.023974461713805795,"channel":0,"num_words":16,"start":5.04,"end":9.86},{"sentences":[{"text":"I'm sorry.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":-0.28637365996837616},{"text":"I don't think you got the wrong number the right number.","start":11.28,"end":14.099999,"sentiment":"negative","sentiment_score":-0.48092095147479663},{"text":"Who are you looking for?","start":14.24,"end":15.585,"sentiment":"neutral","sentiment_score":-0.18311044275760652}],"sentiment":"negative","sentiment_score":-0.37657944444153046,"channel":1,"num_words":18,"start":10.88,"end":15.585},{"sentences":[{"text":"I am looking for Chow Duong, the head of admin and infrastructure.","start":16.515,"end":21.095001,"sentiment":"neutral","sentiment_score":-0.06320884870365262}],"sentiment":"neutral","sentiment_score":-0.06320884870365262,"channel":0,"num_words":12,"start":16.515,"end":21.095001},{"sentences":[{"text":"No.","start":22.625,"end":22.865,"sentiment":"negative","sentiment_score":-0.6140008568763733},{"text":"I I think you got the wrong number.","start":22.865,"end":24.805,"sentiment":"negative","sentiment_score":-0.6952681094408035},{"text":"Sorry.","start":27.345,"end":27.845,"sentiment":"neutral","sentiment_score":-0.29915112257003784},{"text":"Hello?","start":28.465,"end":28.965,"sentiment":"neutral","sentiment_score":-0.07491202652454376}],"sentiment":"negative","sentiment_score":-0.5954735346815803,"channel":1,"num_words":11,"start":22.625,"end":28.965}]},"summary":{"result":"success","short":"Andrew from Helsance AI calls Ciao and apologizes for the wrong number. He is looking for Chow Duong, the head of admin and infrastructure, but Ciao tells him he has the wrong number. Andrew apologizes again and the call ends."},"intents":{"segments":[{"text":"I am looking for Chow Duong, the head of admin and infrastructure. No. I I think you got the wrong number. Sorry. Hello?","start_word":35,"end_word":57,"intents":[{"intent":"Contact chow duong","confidence_score":0.004084255},{"intent":"Provide admin and infrastructure support","confidence_score":0.0051013245}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Ciao. It's Andrew from Vigilance AI. Have I caught you at the bad time? I'm sorry.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.023984646424651142},{"text":"I don't think you got the wrong number the right number.","start_word":19,"end_word":29,"sentiment":"negative","sentiment_score":-0.4619709849357605},{"text":"Who are you looking for? I am looking for Chow Duong, the head of admin and infrastructure.","start_word":30,"end_word":46,"sentiment":"neutral","sentiment_score":-0.08874925225973129},{"text":"No. I I think you got the wrong number.","start_word":47,"end_word":55,"sentiment":"negative","sentiment_score":-0.6704409718513489},{"text":"Sorry. Hello?","start_word":56,"end_word":57,"sentiment":"neutral","sentiment_score":-0.2025909721851349}],"average":{"sentiment":"neutral","sentiment_score":-0.20495022044462316}}}}