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Hello. Good afternoon. This is Maureen from Airtel. Am I speaking with Sharon?\n\nYeah. Just wanted to confirm regarding the shipping address you provided yesterday. Yeah. Yeah. Because we cannot send via the collection ID.\n\nWe need the full address of the shop. So we're searching the address. Mhmm. Yeah. But collection ID.\n\nSo we need to confirm if we have the address correct. Shop. Yeah. So it's Unit 4 Slash 15, Most Street or place? Most place.\n\nOkay. Yeah. Okay. Full address Australian Post. Mhmm.\n\nTriple. Mhmm. Mhmm. Mhmm. 2606 for the postcode okay.\n\nOkay. Mhmm. Mhmm. Signature receiver. Yeah.\n\nMhmm. Address provided Australian Post. So Unit 4 Slash 15? Chef for shop for sorry. Chef mhmm.\n\nMhmm. Okay. Okay. I'll forward this to the back end router. Okay.\n\nThank you, Paul. Bye bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.1644916832447052},{"text":"Hello.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.23249883949756625},{"text":"Good afternoon.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.4290686249732971},{"text":"This is Maureen from Airtel.","start":4.72,"end":6.58,"sentiment":"neutral","sentiment_score":0.29307147264480593},{"text":"Am I speaking with Sharon?","start":7.12,"end":8.5,"sentiment":"neutral","sentiment_score":0.05943394973874092}],"sentiment":"neutral","sentiment_score":0.2155467774719,"num_words":14,"start":3.12,"end":8.5},{"sentences":[{"text":"Yeah.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.07877437025308609},{"text":"Just wanted to confirm regarding the shipping address you provided 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Afternoon.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel.\n\nChannel 1: Yes. Yep.\n\nChannel 0: Am I speaking with Sharon?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Just wanted to confirm regarding the shipping address you provided yesterday.\n\nChannel 1: Yes. The parcel\n\nChannel 0: Yeah.\n\nChannel 1: collect.\n\nChannel 0: Yeah. Because we cannot send via the collection ID. We need the full address of the shop.\n\nChannel 1: Yeah.\n\nChannel 0: So we're searching the address. Mhmm.\n\nChannel 1: What do you mean you need the full address of the shop? You you parts of actually,\n\nChannel 0: Yeah. But collection ID. So\n\nChannel 1: So how how\n\nChannel 0: we\n\nChannel 1: about\n\nChannel 0: need\n\nChannel 1: PO\n\nChannel 0: to\n\nChannel 1: box? In the Indian Indian for the PO box?\n\nChannel 0: confirm if we have the address correct.\n\nChannel 1: Which\n\nChannel 0: Shop.\n\nChannel 1: which one\n\nChannel 0: Yeah.\n\nChannel 1: oh, yeah. Yeah. Yeah. 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Bye\n\nChannel 1: Okay.\n\nChannel 0: bye.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a great\n\nChannel 1: Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.05143116042017937},{"text":"Afternoon.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.054925382137298584}],"sentiment":"neutral","sentiment_score":0.053178271278738976,"channel":1,"num_words":2,"start":1.36,"end":2.34},{"sentences":[{"text":"Yes.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.1644916832447052},{"text":"Hello.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.23249883949756625},{"text":"Good afternoon.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.4290686249732971},{"text":"This is Maureen from 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The customer asks about the PO box and the representative explains that they need the full address. The conversation ends with the representative saying they will forward the information to the back end and thanking the customer."},"intents":{"segments":[{"text":"Just wanted to confirm regarding the shipping address you provided yesterday. Yes.","start_word":20,"end_word":31,"intents":[{"intent":"Confirm address","confidence_score":0.64436656}]},{"text":"Because we cannot send via the collection ID. We need the full address of the shop. Yeah.","start_word":37,"end_word":53,"intents":[{"intent":"Retrieve store address","confidence_score":0.0002895622},{"intent":"Provide address","confidence_score":0.0058304826}]},{"text":"I'll forward this to the back end Yeah. Sure. Yeah. Sure.","start_word":228,"end_word":238,"intents":[{"intent":"Forward message","confidence_score":0.30483198}]}]},"sentiments":{"segments":[{"text":"Hello. Afternoon. Yes. 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Mhmm. Triple. Oh, you you shop me at shop for Mhmm. 15 Mhmm. Bowes Place, B O W E S, Place, Mhmm. Phillip, A T T. 2606 for Yep. the postcode okay. Yeah. Okay. Message or email because usually, Mhmm. just in case address? Mhmm. Signature receiver. Yes. Yeah. Mhmm. Address provided Yes, Australian please. Post. So Yes, please. Unit 4 Slash 15? No. Unit 4. Chef for shop Yeah. for sorry. Chef Shop 415 both mhmm. plates. Yes. Mhmm. Okay. Okay. I'll forward this to the back end Yeah. Sure. Yeah. Sure. 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