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Daniel. Good morning. My name is Zarina. I'm calling from reconnected. And, yes, I'm doing great.\n\nThank you so much for asking. I am actually calling because I wanted to check on the status of the port out. We wanted to confirm if this has already been completed since we received a message already from our member. Oh, okay. And it's the 130793305?\n\nSo you don't have any update on this yet? Okay. Sure. Thank you so much. Okay.\n\nThank you, Daniel. You have a great day. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Daniel.","start":3.6799998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.1463795006275177},{"text":"Good morning.","start":4.88,"end":5.44,"sentiment":"positive","sentiment_score":0.3865942507982254},{"text":"My name is Zarina.","start":5.44,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.2353016994893551},{"text":"I'm calling from reconnected.","start":7.2,"end":8.98,"sentiment":"neutral","sentiment_score":0.14928430132567883},{"text":"And, yes, I'm doing great.","start":11.44,"end":13.36,"sentiment":"positive","sentiment_score":0.6582309901714325}],"sentiment":"positive","sentiment_score":0.34679096805698734,"num_words":17,"start":3.6799998,"end":13.36},{"sentences":[{"text":"Thank you so much for asking.","start":13.36,"end":14.74,"sentiment":"positive","sentiment_score":0.6907861133416494},{"text":"I am actually calling because I wanted to check on the status of the port out.","start":15.304999,"end":19.724998,"sentiment":"neutral","sentiment_score":0.10695627494715154},{"text":"We wanted to confirm if this has already been completed since we received a message already from our member.","start":21.145,"end":28.765,"sentiment":"neutral","sentiment_score":0.09031071455070847},{"text":"Oh, okay.","start":36.62,"end":37.44,"sentiment":"neutral","sentiment_score":-0.0014448140282183888},{"text":"And it's the 130793305?","start":37.58,"end":42.16,"sentiment":"neutral","sentiment_score":0.0021750315208919346}],"sentiment":"neutral","sentiment_score":0.1612283224190407,"num_words":47,"start":13.36,"end":42.16},{"sentences":[{"text":"So you don't have any update on this yet?","start":45.365,"end":48.345,"sentiment":"neutral","sentiment_score":-0.046170381208260856},{"text":"Okay.","start":55.685,"end":56.085,"sentiment":"neutral","sentiment_score":0.0680571049451828},{"text":"Sure.","start":56.085,"end":56.485,"sentiment":"neutral","sentiment_score":0.14276547729969025},{"text":"Thank you so much.","start":56.485,"end":57.494938,"sentiment":"positive","sentiment_score":0.44229183346033096},{"text":"Okay.","start":61.17494,"end":61.494938,"sentiment":"neutral","sentiment_score":0.28455156087875366}],"sentiment":"neutral","sentiment_score":0.11556300288066268,"num_words":16,"start":45.365,"end":61.494938},{"sentences":[{"text":"Thank you, Daniel.","start":61.494938,"end":62.37494,"sentiment":"positive","sentiment_score":0.49365997314453125},{"text":"You have a great day.","start":62.37494,"end":63.51494,"sentiment":"positive","sentiment_score":0.5023195028305054},{"text":"You too.","start":63.73494,"end":64.47494,"sentiment":"neutral","sentiment_score":0.19771677255630493},{"text":"Bye.","start":64.61494,"end":65.11494,"sentiment":"neutral","sentiment_score":0.14196008443832395}],"sentiment":"positive","sentiment_score":0.41181555119427765,"num_words":11,"start":61.494938,"end":65.11494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. This is Daniel.\n\nChannel 1: Hi, Daniel. Good morning. My name is Zarina. I'm calling from reconnected.\n\nChannel 0: Hey. How are you?\n\nChannel 1: And, yes, I'm doing great. Thank you so much for asking. I am actually calling because I wanted to check on the status of the port out. We wanted to confirm if this has already been completed since we received a message already from our member.\n\nChannel 0: Yes. We just don't have the port out date on that number. I know the exact email that you're talking about.\n\nChannel 1: Oh, okay. And it's\n\nChannel 0: Yeah.\n\nChannel 1: the 130793305?\n\nChannel 0: Sure is. Yeah.\n\nChannel 1: So you don't have any update on this yet?\n\nChannel 0: Nope. We don't have a port out there from the carrier yet, but we'll come back to the email as soon as we do have one.\n\nChannel 1: Okay. Sure. Thank you so much.\n\nChannel 0: Not a problem. All good.\n\nChannel 1: Okay. Thank\n\nChannel 0: Have\n\nChannel 1: you,\n\nChannel 0: a good\n\nChannel 1: Daniel.\n\nChannel 0: day ahead.\n\nChannel 1: You have a great\n\nChannel 0: Thanks.\n\nChannel 1: day.\n\nChannel 0: See\n\nChannel 1: You\n\nChannel 0: you.\n\nChannel 1: too.\n\nChannel 0: No worries.\n\nChannel 1: Bye.\n\nChannel 0: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.028826437890529633},{"text":"This is Daniel.","start":0.64,"end":1.62,"sentiment":"neutral","sentiment_score":0.02680184319615364}],"sentiment":"neutral","sentiment_score":0.02730799186974764,"channel":0,"num_words":4,"start":0.39999998,"end":1.62},{"sentences":[{"text":"Hi, Daniel.","start":3.6799998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.1463795006275177},{"text":"Good morning.","start":4.88,"end":5.44,"sentiment":"positive","sentiment_score":0.3865942507982254},{"text":"My name is Zarina.","start":5.44,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.2353016994893551},{"text":"I'm calling from 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The representative also informed Daniel that they do not have an update yet on the port out date but will keep in touch once they do. Daniel thanked the representative and they ended the call."},"intents":{"segments":[{"text":"I am actually calling because I wanted to check on the status of the port out. We wanted to confirm if this has already been completed since we received a message already from our member. Yes.","start_word":31,"end_word":66,"intents":[{"intent":"Check port out status","confidence_score":0.15488043},{"intent":"Update port out status","confidence_score":0.2038528}]},{"text":"We just don't have the port out date on that number. I know the exact email that you're talking about. Oh, okay.","start_word":67,"end_word":88,"intents":[{"intent":"Confirm port out date","confidence_score":0.12182353}]},{"text":"I know the exact email that you're talking about. Oh, okay.","start_word":78,"end_word":88,"intents":[{"intent":"Confirm email","confidence_score":0.03191389}]}]},"sentiments":{"segments":[{"text":"Hello. This is Daniel. Hi, Daniel.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.0755692645907402},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.38351914286613464},{"text":"My name is Zarina. I'm calling from reconnected. Hey. How are you?","start_word":8,"end_word":19,"sentiment":"neutral","sentiment_score":0.224801242351532},{"text":"And, yes, I'm doing great. Thank you so much for asking.","start_word":20,"end_word":30,"sentiment":"positive","sentiment_score":0.6684127449989319},{"text":"I am actually calling because I wanted to check on the status of the port out. We wanted to confirm if this has already been completed since we received a message already from our member. Yes. We just don't have the port out date on that number. I know the exact email that you're talking about. Oh, okay. And it's Yeah. the 130793305? Sure is. Yeah. So you don't have any update on this yet? Nope. We don't have a port out there from the carrier yet, but we'll come back to the email as soon as we do have one. Okay. Sure.","start_word":31,"end_word":133,"sentiment":"neutral","sentiment_score":-0.006093929056078196},{"text":"Thank you so much.","start_word":134,"end_word":137,"sentiment":"positive","sentiment_score":0.43764612078666687},{"text":"Not a problem. All good. Okay.","start_word":138,"end_word":143,"sentiment":"neutral","sentiment_score":0.29231926798820496},{"text":"Thank Have you, a good Daniel. day ahead. You have a great Thanks.","start_word":144,"end_word":156,"sentiment":"positive","sentiment_score":0.506039023399353},{"text":"day. See You you. too. No worries. Bye. See you. 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