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Junda left his address and the representative said they would call back after 20 minutes. The call ended with the representative thanking Junda and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to confirm your address if you have it correct. So it's Unit M G 0418 it Haywood delivery Street. of of the Ikea?","start_word":22,"end_word":47,"intents":[{"intent":"Confirm address and address","confidence_score":0.02789598}]},{"text":"We'll give you a callback Yeah. then after twenty Yeah. minutes.","start_word":91,"end_word":101,"intents":[{"intent":"Schedule callback","confidence_score":0.6703457}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.12576477229595184},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4438632726669311},{"text":"This is Maureen from Airtel tech support. Am I speaking with Junda Lee? Junda? Yeah? Is Yeah. I just wanted to confirm your address if you have it correct. So it's Unit M G 0418 it Haywood delivery Street. of of the Ikea? Yes. This is Airtel, Australia. Ikea. Right? Yeah. Ertel? Yeah. Okay. Sure. So Mhmm. give me one second, please. So so I I need to back home at maybe twenty minutes after. So give give me Okay. one second, please. Yep. Okay. Sure. We'll give you a callback Yeah. then after twenty Yeah. minutes. Okay. Okay. Okay.","start_word":5,"end_word":104,"sentiment":"neutral","sentiment_score":0.052606914192438126},{"text":"Thank you.","start_word":105,"end_word":106,"sentiment":"positive","sentiment_score":0.525640606880188},{"text":"K.","start_word":107,"end_word":107,"sentiment":"neutral","sentiment_score":0.3000332713127136},{"text":"You're welcome.","start_word":108,"end_word":109,"sentiment":"positive","sentiment_score":0.5016946792602539},{"text":"Yeah. Bye for now. Yeah. Bye. Yeah.","start_word":110,"end_word":116,"sentiment":"neutral","sentiment_score":0.20832018554210663}],"average":{"sentiment":"neutral","sentiment_score":0.09468149255823206}}}}