{"metadata":{"transaction_key":"deprecated","request_id":"019ff3a3-63f0-73c0-b5a6-e5b169786272","sha256":"5d9b9a5c0fd49fd71e8f82e1769374e9ebe3a5abf637e90b2385553d219a0518","created":"2026-08-12T01:43:22.217Z","duration":343.43994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":222,"output_tokens":85},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":225},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say For sales, say sales or press 1. For licensing, say licensing or press 2. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Please continue to remain on the line, and your call will be answered by the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative.","confidence":1.0,"words":[{"word":"thank","start":0.08,"end":0.24,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2794017195701599},{"word":"you","start":0.24,"end":0.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27377942204475403},{"word":"for","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2331032752990723},{"word":"calling","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.21348430216312408},{"word":"ingram","start":0.88,"end":1.28,"confidence":0.9980469,"punctuated_word":"Ingram","sentiment":"neutral","sentiment_score":0.26466691493988037},{"word":"micro","start":1.28,"end":1.78,"confidence":0.99853516,"punctuated_word":"Micro.","sentiment":"positive","sentiment_score":0.3362444043159485},{"word":"please","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.05672219395637512},{"word":"stop","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.10030876845121384},{"word":"and","start":2.56,"end":2.72,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18042971193790436},{"word":"listen","start":2.72,"end":3.04,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":-0.1827512085437775},{"word":"to","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08810669183731079},{"word":"this","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.15148881077766418},{"word":"entire","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"entire","sentiment":"neutral","sentiment_score":-0.12376367300748824},{"word":"message","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.11605168133974075},{"word":"as","start":4.16,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0841275155544281},{"word":"our","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.07967415452003479},{"word":"menu","start":4.48,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"menu","sentiment":"neutral","sentiment_score":-0.03142351657152176},{"word":"options","start":4.7999997,"end":5.2,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.0807352066040039},{"word":"have","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09402843564748764},{"word":"changed","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.04619639739394188},{"word":"please","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.021322032436728477},{"word":"enter","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.0060612596571445465},{"word":"the","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0052138157188892365},{"word":"five","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.008635133504867554},{"word":"digit","start":7.52,"end":7.9199996,"confidence":1.0,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":0.008930963464081287},{"word":"extension","start":7.9199996,"end":8.4,"confidence":1.0,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.01016410067677498},{"word":"number","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.007296016439795494},{"word":"of","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.010340522974729538},{"word":"the","start":8.8,"end":8.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012724693864583967},{"word":"party","start":8.88,"end":9.28,"confidence":1.0,"punctuated_word":"party","sentiment":"neutral","sentiment_score":0.013082461431622503},{"word":"you're","start":9.28,"end":9.5199995,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0031682781409472227},{"word":"trying","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.005579384043812752},{"word":"to","start":9.76,"end":9.92,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0027748756110668182},{"word":"reach","start":9.92,"end":10.24,"confidence":0.77197266,"punctuated_word":"reach,","sentiment":"neutral","sentiment_score":0.008298568427562714},{"word":"or","start":10.24,"end":10.48,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.005376843735575676},{"word":"press","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.013554662466049194},{"word":"0","start":10.719999,"end":11.12,"confidence":1.0,"punctuated_word":"0","sentiment":"neutral","sentiment_score":0.0070879412814974785},{"word":"followed","start":11.12,"end":11.44,"confidence":0.99902344,"punctuated_word":"followed","sentiment":"neutral","sentiment_score":-0.003912702202796936},{"word":"by","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.014114238321781158},{"word":"the","start":11.599999,"end":11.84,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020106708630919456},{"word":"pound","start":11.84,"end":12.32,"confidence":1.0,"punctuated_word":"pound","sentiment":"neutral","sentiment_score":0.010534733533859251},{"word":"hash","start":12.32,"end":12.799999,"confidence":0.8105469,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":0.010692727752029896},{"word":"key","start":12.799999,"end":13.12,"confidence":0.9892578,"punctuated_word":"key","sentiment":"neutral","sentiment_score":0.01745600625872612},{"word":"for","start":13.12,"end":13.36,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0070955753326416016},{"word":"more","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.014175072312355042},{"word":"options","start":13.5199995,"end":14.0199995,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.01013176515698433},{"word":"please","start":20.564999,"end":20.885,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.0016498025506734848},{"word":"choose","start":20.885,"end":21.205,"confidence":1.0,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.007102189585566521},{"word":"from","start":21.205,"end":21.365,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.016239022836089134},{"word":"the","start":21.365,"end":21.525,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01431131176650524},{"word":"following","start":21.525,"end":21.925,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.005479432642459869},{"word":"options","start":21.925,"end":22.425,"confidence":0.99902344,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.010489440523087978},{"word":"for","start":22.805,"end":23.045,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.0015525966882705688},{"word":"sales","start":23.045,"end":23.365,"confidence":1.0,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.02004413492977619},{"word":"and","start":23.365,"end":23.605,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007382633164525032},{"word":"presales","start":23.605,"end":24.105,"confidence":0.99121094,"punctuated_word":"presales","sentiment":"neutral","sentiment_score":0.007408078759908676},{"word":"inquiries","start":24.165,"end":24.665,"confidence":0.9980469,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.004631851799786091},{"word":"say","start":25.044998,"end":25.285,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.0019228123128414152},{"word":"presales","start":25.285,"end":25.785,"confidence":0.9951172,"punctuated_word":"presales","sentiment":"neutral","sentiment_score":0.00837128795683384},{"word":"or","start":25.845,"end":26.005,"confidence":0.9140625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.013713037595152857},{"word":"press","start":26.005,"end":26.325,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.000026807188987731937},{"word":"1","start":26.325,"end":26.724998,"confidence":0.99902344,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.01292370818555355},{"word":"for","start":26.724998,"end":26.884998,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.002615982666611671},{"word":"post","start":26.884998,"end":27.205,"confidence":0.9921875,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.009413277730345726},{"word":"sales","start":27.205,"end":27.525,"confidence":0.96435547,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.003247814252972603},{"word":"support","start":27.525,"end":28.025,"confidence":0.99902344,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.005833456292748451},{"word":"say","start":28.165,"end":28.404999,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.0015948060899972916},{"word":"for","start":28.805,"end":29.125,"confidence":0.69921875,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.001621641218662262},{"word":"sales","start":29.125,"end":29.625,"confidence":0.9995117,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.004019593354314566},{"word":"say","start":29.81,"end":30.13,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.00006310269236564636},{"word":"sales","start":30.13,"end":30.369999,"confidence":1.0,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.007068885490298271},{"word":"or","start":30.369999,"end":30.529999,"confidence":0.97802734,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00007908046245574951},{"word":"press","start":30.529999,"end":30.85,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0027570808306336403},{"word":"1","start":30.85,"end":31.25,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.0016802791506052015},{"word":"for","start":31.25,"end":31.57,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.007745583541691303},{"word":"licensing","start":31.57,"end":32.07,"confidence":0.9995117,"punctuated_word":"licensing,","sentiment":"neutral","sentiment_score":-0.005704501643776894},{"word":"say","start":32.21,"end":32.53,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.012460673227906229},{"word":"licensing","start":32.53,"end":33.01,"confidence":1.0,"punctuated_word":"licensing","sentiment":"neutral","sentiment_score":-0.0029453951865434647},{"word":"or","start":33.01,"end":33.17,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011440472677350044},{"word":"press","start":33.17,"end":33.41,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.011950592510402204},{"word":"2","start":33.41,"end":33.809998,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.011268282309174538},{"word":"please","start":33.809998,"end":34.05,"confidence":0.99609375,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09366706013679504},{"word":"be","start":34.05,"end":34.21,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11845216155052184},{"word":"advised","start":34.21,"end":34.69,"confidence":1.0,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":-0.1450006663799286},{"word":"that","start":34.69,"end":34.85,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16062337160110474},{"word":"this","start":34.85,"end":35.09,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1507374793291092},{"word":"call","start":35.09,"end":35.329998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1833670288324356},{"word":"may","start":35.329998,"end":35.489998,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2052423357963562},{"word":"be","start":35.489998,"end":35.65,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2453077882528305},{"word":"monitored","start":35.65,"end":36.05,"confidence":1.0,"punctuated_word":"monitored","sentiment":"neutral","sentiment_score":-0.21086318790912628},{"word":"or","start":36.05,"end":36.29,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2064878940582275},{"word":"recorded","start":36.29,"end":36.69,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.23547738790512085},{"word":"for","start":36.69,"end":36.85,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.23340553045272827},{"word":"quality","start":36.85,"end":37.35,"confidence":0.9926758,"punctuated_word":"quality,","sentiment":"neutral","sentiment_score":-0.19441357254981995},{"word":"training","start":37.57,"end":38.05,"confidence":0.98535156,"punctuated_word":"training,","sentiment":"neutral","sentiment_score":-0.20563772320747375},{"word":"and","start":38.05,"end":38.29,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2512733042240143},{"word":"compliance","start":38.29,"end":38.79,"confidence":1.0,"punctuated_word":"compliance","sentiment":"neutral","sentiment_score":-0.17658710479736328},{"word":"purposes","start":38.85,"end":39.35,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.169371098279953},{"word":"by","start":40.21,"end":40.53,"confidence":1.0,"punctuated_word":"By","sentiment":"neutral","sentiment_score":-0.17778392136096954},{"word":"continuing","start":40.53,"end":41.03,"confidence":0.99853516,"punctuated_word":"continuing,","sentiment":"neutral","sentiment_score":-0.1508830487728119},{"word":"you","start":41.25,"end":41.489998,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15687236189842224},{"word":"consent","start":41.489998,"end":41.89,"confidence":0.9970703,"punctuated_word":"consent","sentiment":"neutral","sentiment_score":-0.10839138925075532},{"word":"to","start":41.89,"end":42.05,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.127798929810524},{"word":"this","start":42.05,"end":42.29,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.16615937650203705},{"word":"recording","start":42.29,"end":42.79,"confidence":0.9995117,"punctuated_word":"recording.","sentiment":"neutral","sentiment_score":-0.2036319524049759},{"word":"to","start":43.09,"end":43.25,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.15705659985542297},{"word":"opt","start":43.25,"end":43.57,"confidence":1.0,"punctuated_word":"opt","sentiment":"neutral","sentiment_score":-0.12523715198040009},{"word":"out","start":43.57,"end":43.97,"confidence":0.9995117,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.1279381513595581},{"word":"please","start":43.97,"end":44.29,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.12835049629211426},{"word":"press","start":44.29,"end":44.61,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.11212687194347382},{"word":"1","start":44.61,"end":44.85,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.12245681136846542},{"word":"now","start":44.85,"end":45.35,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.11584539711475372},{"word":"you","start":50.415,"end":50.655,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.10960301011800766},{"word":"are","start":50.655,"end":50.815,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.08410853147506714},{"word":"the","start":50.815,"end":50.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07719217985868454},{"word":"first","start":50.975,"end":51.215,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.09285566210746764},{"word":"caller","start":51.215,"end":51.535,"confidence":0.99902344,"punctuated_word":"caller","sentiment":"neutral","sentiment_score":-0.1044967919588089},{"word":"in","start":51.535,"end":51.695,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09041865170001984},{"word":"the","start":51.695,"end":51.855,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09399696439504623},{"word":"queue","start":51.855,"end":52.255,"confidence":0.99902344,"punctuated_word":"queue.","sentiment":"neutral","sentiment_score":-0.11149659752845764},{"word":"please","start":52.255,"end":52.575,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.19501546025276184},{"word":"wait","start":52.575,"end":52.735,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.17430385947227478},{"word":"for","start":52.735,"end":52.895,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.20914475619792935},{"word":"the","start":52.895,"end":53.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18749496340751648},{"word":"next","start":53.055,"end":53.295,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.1780795156955719},{"word":"available","start":53.295,"end":53.775,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.17463770508766174},{"word":"representative","start":53.775,"end":54.275,"confidence":1.0,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.24903756380081177},{"word":"your","start":55.295,"end":55.535,"confidence":1.0,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.32451990246772766},{"word":"call","start":55.535,"end":55.775,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.4102038443088531},{"word":"is","start":55.775,"end":56.015,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3663310110569},{"word":"important","start":56.015,"end":56.415,"confidence":1.0,"punctuated_word":"important","sentiment":"negative","sentiment_score":-0.4512937366962433},{"word":"to","start":56.415,"end":56.575,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3722709715366363},{"word":"us","start":56.575,"end":57.055,"confidence":1.0,"punctuated_word":"us.","sentiment":"negative","sentiment_score":-0.38607293367385864},{"word":"please","start":57.055,"end":57.295,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4472364783287048},{"word":"remain","start":57.295,"end":57.614998,"confidence":1.0,"punctuated_word":"remain","sentiment":"negative","sentiment_score":-0.4043494462966919},{"word":"on","start":57.614998,"end":57.775,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4219533503055573},{"word":"the","start":57.775,"end":57.855,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3559446334838867},{"word":"line","start":57.855,"end":58.095,"confidence":0.88720703,"punctuated_word":"line,","sentiment":"negative","sentiment_score":-0.40350693464279175},{"word":"and","start":58.095,"end":58.255,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.44306325912475586},{"word":"your","start":58.255,"end":58.415,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.43967708945274353},{"word":"call","start":58.415,"end":58.655,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.45438387989997864},{"word":"will","start":58.655,"end":58.815,"confidence":1.0,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.46261337399482727},{"word":"be","start":58.815,"end":58.895,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4717145264148712},{"word":"answered","start":58.895,"end":59.295,"confidence":1.0,"punctuated_word":"answered","sentiment":"negative","sentiment_score":-0.4963098764419556},{"word":"by","start":59.295,"end":59.455,"confidence":1.0,"punctuated_word":"by","sentiment":"negative","sentiment_score":-0.40142324566841125},{"word":"the","start":59.455,"end":59.535,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3330170810222626},{"word":"next","start":59.535,"end":59.855,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.2625967562198639},{"word":"available","start":59.855,"end":60.355,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.2901872992515564},{"word":"representative","start":60.415,"end":60.915,"confidence":1.0,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.30950823426246643},{"word":"please","start":152.34999,"end":152.67,"confidence":0.72509766,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.24227115511894223},{"word":"continue","start":152.67,"end":153.06999,"confidence":1.0,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.2428438663482666},{"word":"to","start":153.06999,"end":153.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2207445502281189},{"word":"remain","start":153.31,"end":153.62999,"confidence":1.0,"punctuated_word":"remain","sentiment":"neutral","sentiment_score":-0.2291443347930908},{"word":"on","start":153.62999,"end":153.70999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2671740651130676},{"word":"the","start":153.70999,"end":153.87,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24599504470825195},{"word":"line","start":153.87,"end":154.10999,"confidence":0.9260254,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":-0.31444430351257324},{"word":"and","start":154.10999,"end":154.26999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28443241119384766},{"word":"your","start":154.26999,"end":154.51,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2899624705314636},{"word":"call","start":154.51,"end":154.67,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.31180331110954285},{"word":"will","start":154.67,"end":154.82999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.32239535450935364},{"word":"be","start":154.82999,"end":154.98999,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2876312732696533},{"word":"answered","start":154.98999,"end":155.31,"confidence":1.0,"punctuated_word":"answered","sentiment":"negative","sentiment_score":-0.34207406640052795},{"word":"by","start":155.31,"end":155.46999,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.29000407457351685},{"word":"the","start":155.46999,"end":155.62999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24763941764831543},{"word":"next","start":155.62999,"end":155.87,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.1912530362606049},{"word":"available","start":155.87,"end":156.37,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.22469955682754517},{"word":"representative","start":156.43,"end":156.93,"confidence":1.0,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.26910340785980225},{"word":"your","start":278.865,"end":279.10498,"confidence":0.6508789,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.2583751082420349},{"word":"call","start":279.10498,"end":279.345,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3286425769329071},{"word":"is","start":279.345,"end":279.50497,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.30637505650520325},{"word":"important","start":279.50497,"end":279.985,"confidence":1.0,"punctuated_word":"important","sentiment":"negative","sentiment_score":-0.3638309836387634},{"word":"to","start":279.985,"end":280.22498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2448742836713791},{"word":"us","start":280.22498,"end":280.56,"confidence":1.0,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.30928388237953186},{"word":"please","start":280.63998,"end":280.96,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2957489490509033},{"word":"remain","start":280.96,"end":281.2,"confidence":1.0,"punctuated_word":"remain","sentiment":"neutral","sentiment_score":-0.31141793727874756},{"word":"on","start":281.2,"end":281.28,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.30192601680755615},{"word":"the","start":281.28,"end":281.44,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27001336216926575},{"word":"line","start":281.44,"end":281.68,"confidence":0.8857422,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":-0.30287253856658936},{"word":"and","start":281.68,"end":281.91998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.27439379692077637},{"word":"your","start":281.91998,"end":282.08,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3227953016757965},{"word":"call","start":282.08,"end":282.24,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2954011857509613},{"word":"will","start":282.24,"end":282.4,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.3253752291202545},{"word":"be","start":282.4,"end":282.56,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2971222996711731},{"word":"answered","start":282.56,"end":282.88,"confidence":1.0,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.33126890659332275},{"word":"by","start":282.88,"end":283.04,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.29811644554138184},{"word":"the","start":283.04,"end":283.12,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2363441288471222},{"word":"next","start":283.12,"end":283.44,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.15851348638534546},{"word":"available","start":283.44,"end":283.91998,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.2413611561059952},{"word":"representative","start":283.91998,"end":284.41998,"confidence":1.0,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.1548621952533722}],"paragraphs":{"transcript":"\nThank you for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1.\n\nFor post sales support, say For sales, say sales or press 1. For licensing, say licensing or press 2. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now.\n\nYou are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Please continue to remain on the line, and your call will be answered by the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ingram Micro.","start":0.08,"end":1.78,"sentiment":"neutral","sentiment_score":0.2667800063888232},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.10112914043877806},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.48,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.005809212542282274},{"text":"Please choose from the following options.","start":20.564999,"end":22.425,"sentiment":"neutral","sentiment_score":0.009211866650730371},{"text":"For sales and presales inquiries, say presales or press 1.","start":22.805,"end":26.724998,"sentiment":"neutral","sentiment_score":0.007487175520509481}],"sentiment":"neutral","sentiment_score":0.0075170089257881045,"num_words":62,"start":0.08,"end":26.724998},{"sentences":[{"text":"For post sales support, say For sales, say sales or press 1.","start":26.724998,"end":31.25,"sentiment":"neutral","sentiment_score":0.0025801766120518246},{"text":"For licensing, say licensing or press 2.","start":31.25,"end":33.809998,"sentiment":"neutral","sentiment_score":-0.009073643013834953},{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":33.809998,"end":39.35,"sentiment":"neutral","sentiment_score":-0.1874067467801711},{"text":"By continuing, you consent to this recording.","start":40.21,"end":42.79,"sentiment":"neutral","sentiment_score":-0.15593156857149942},{"text":"To opt out, please press 1 now.","start":43.09,"end":45.35,"sentiment":"neutral","sentiment_score":-0.1270016399877412}],"sentiment":"neutral","sentiment_score":-0.10398001073859632,"num_words":50,"start":26.724998,"end":45.35},{"sentences":[{"text":"You are the first caller in the queue.","start":50.415,"end":52.255,"sentiment":"neutral","sentiment_score":-0.09552104864269495},{"text":"Please wait for the next available representative.","start":52.255,"end":54.275,"sentiment":"neutral","sentiment_score":-0.19538768913064683},{"text":"Your call is important to us.","start":55.295,"end":57.055,"sentiment":"negative","sentiment_score":-0.3851153999567032},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":57.055,"end":60.915,"sentiment":"negative","sentiment_score":-0.3998428415507078},{"text":"Please continue to remain on the line, and your call will be answered by the next available representative.","start":152.34999,"end":156.93,"sentiment":"neutral","sentiment_score":-0.26797865000036025}],"sentiment":"neutral","sentiment_score":-0.2847941050475294,"num_words":55,"start":50.415,"end":156.93},{"sentences":[{"text":"Your call is important to us.","start":278.865,"end":280.56,"sentiment":"neutral","sentiment_score":-0.30189698189496994},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":280.63998,"end":284.41998,"sentiment":"neutral","sentiment_score":-0.2760958084836602}],"sentiment":"neutral","sentiment_score":-0.28313249214129016,"num_words":22,"start":278.865,"end":284.41998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1.\n\nFor post sales support, say For sales, say sales or press 1. For licensing, say licensing or press 2. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now.\n\nYou are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Please continue to remain on the line, and your call will be answered by the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ingram Micro.","start":0.08,"end":1.78,"sentiment":"neutral","sentiment_score":0.2667800063888232},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.10112914043877806},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.48,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.005809212542282274},{"text":"Please choose from the following options.","start":20.564999,"end":22.425,"sentiment":"neutral","sentiment_score":0.009211866650730371},{"text":"For sales and presales inquiries, say presales or press 1.","start":22.805,"end":26.724998,"sentiment":"neutral","sentiment_score":0.007487175520509481}],"sentiment":"neutral","sentiment_score":0.0075170089257881045,"channel":1,"num_words":62,"start":0.08,"end":26.724998},{"sentences":[{"text":"For post sales support, say For sales, say sales or press 1.","start":26.724998,"end":31.25,"sentiment":"neutral","sentiment_score":0.0025801766120518246},{"text":"For licensing, say licensing or press 2.","start":31.25,"end":33.809998,"sentiment":"neutral","sentiment_score":-0.009073643013834953},{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":33.809998,"end":39.35,"sentiment":"neutral","sentiment_score":-0.1874067467801711},{"text":"By continuing, you consent to this recording.","start":40.21,"end":42.79,"sentiment":"neutral","sentiment_score":-0.15593156857149942},{"text":"To opt out, please press 1 now.","start":43.09,"end":45.35,"sentiment":"neutral","sentiment_score":-0.1270016399877412}],"sentiment":"neutral","sentiment_score":-0.10398001073859632,"channel":1,"num_words":50,"start":26.724998,"end":45.35},{"sentences":[{"text":"You are the first caller in the queue.","start":50.415,"end":52.255,"sentiment":"neutral","sentiment_score":-0.09552104864269495},{"text":"Please wait for the next available representative.","start":52.255,"end":54.275,"sentiment":"neutral","sentiment_score":-0.19538768913064683},{"text":"Your call is important to us.","start":55.295,"end":57.055,"sentiment":"negative","sentiment_score":-0.3851153999567032},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":57.055,"end":60.915,"sentiment":"negative","sentiment_score":-0.3998428415507078},{"text":"Please continue to remain on the line, and your call will be answered by the next available representative.","start":152.34999,"end":156.93,"sentiment":"neutral","sentiment_score":-0.26797865000036025}],"sentiment":"neutral","sentiment_score":-0.2847941050475294,"channel":1,"num_words":55,"start":50.415,"end":156.93},{"sentences":[{"text":"Your call is important to us.","start":278.865,"end":280.56,"sentiment":"neutral","sentiment_score":-0.30189698189496994},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":280.63998,"end":284.41998,"sentiment":"neutral","sentiment_score":-0.2760958084836602}],"sentiment":"neutral","sentiment_score":-0.28313249214129016,"channel":1,"num_words":22,"start":278.865,"end":284.41998}]},"summary":{"result":"success","short":"The customer called Ingram Micro and was prompted to select menu options. They were given options to choose from, including sales and presales inquiries, post-sales support, and licensing. The customer was advised that the call may be monitored or recorded for quality purposes and was placed on hold with music playing. The next representative assured the customer that their call was important and that they would be answered by the next available representative."},"intents":{"segments":[{"text":"You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Please continue to remain on the line, and your call will be answered by the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative.","start_word":112,"end_word":188,"intents":[{"intent":"Guide callers","confidence_score":0.21639875}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say For sales, say sales or press 1. For licensing, say licensing or press 2. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.","start_word":0,"end_word":126,"sentiment":"neutral","sentiment_score":-0.05069984123110771},{"text":"Your call is important to us. Please remain on the line, and your call will be answered by the next available representative.","start_word":127,"end_word":148,"sentiment":"negative","sentiment_score":-0.3922906517982483},{"text":"Please continue to remain on the line, and your call will be answered by the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative.","start_word":149,"end_word":188,"sentiment":"neutral","sentiment_score":-0.2788393199443817}],"average":{"sentiment":"neutral","sentiment_score":-0.13428226894802517}}}}