{"metadata":{"transaction_key":"deprecated","request_id":"019fb617-40e4-7c71-a5f1-babf9d0dac09","sha256":"8c53a5144fb59ac0bda63310a0cdb56f4d06a573027f53ef5842376055c3c067","created":"2026-07-31T02:53:26.620Z","duration":50.47194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":63},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Alex Thomas.","confidence":0.9970703,"words":[{"word":"looking","start":7.44,"end":7.7599998,"confidence":0.6118164,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.0502806231379509},{"word":"for","start":7.7599998,"end":8.26,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03691999614238739},{"word":"alex","start":8.559999,"end":9.059999,"confidence":0.9970703,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.07252748310565948},{"word":"thomas","start":9.28,"end":9.78,"confidence":0.9916992,"punctuated_word":"Thomas.","sentiment":"neutral","sentiment_score":0.1041090190410614}],"paragraphs":{"transcript":"\nLooking for Alex Thomas.","paragraphs":[{"sentences":[{"text":"Looking for Alex Thomas.","start":7.44,"end":9.78,"sentiment":"neutral","sentiment_score":0.0659592803567648}],"sentiment":"neutral","sentiment_score":0.0659592803567648,"num_words":4,"start":7.44,"end":9.78}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.48,"end":0.79999995,"confidence":0.9025879,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06358320266008377},{"word":"if","start":0.79999995,"end":0.96,"confidence":0.9902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04367225617170334},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02481180615723133},{"word":"record","start":1.12,"end":1.52,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.016619129106402397},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.025670602917671204},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.026503972709178925},{"word":"and","start":1.92,"end":2.24,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.034819990396499634},{"word":"reason","start":2.24,"end":2.56,"confidence":0.97998047,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.03090905398130417},{"word":"for","start":2.56,"end":2.72,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029481524601578712},{"word":"calling","start":2.72,"end":3.1999998,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.030343107879161835},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0550774410367012},{"word":"see","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05347275733947754},{"word":"if","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04463351145386696},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.029459290206432343},{"word":"person","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.03910225257277489},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02800912782549858},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.03005511499941349},{"word":"thanks","start":14.719999,"end":15.219999,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5023243427276611},{"word":"please","start":15.585,"end":15.825,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04815708100795746},{"word":"stay","start":15.825,"end":16.065,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.04143569618463516},{"word":"on","start":16.065,"end":16.305,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0028470009565353394},{"word":"the","start":16.305,"end":16.465,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11673332005739212},{"word":"line","start":16.465,"end":16.965,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.07716716080904007},{"word":"i'm","start":38.45,"end":38.69,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3773481845855713},{"word":"sorry","start":38.69,"end":39.09,"confidence":0.9543457,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4099436402320862},{"word":"this","start":39.09,"end":39.33,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6479462385177612},{"word":"person","start":39.33,"end":39.65,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.578356146812439},{"word":"is","start":39.65,"end":39.81,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5708436369895935},{"word":"not","start":39.81,"end":40.05,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.526628315448761},{"word":"available","start":40.05,"end":40.55,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5111498236656189},{"word":"if","start":40.77,"end":40.93,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.30115535855293274},{"word":"you","start":40.93,"end":41.09,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18553610146045685},{"word":"would","start":41.09,"end":41.25,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19260314106941223},{"word":"like","start":41.25,"end":41.489998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1809915602207184},{"word":"to","start":41.489998,"end":41.65,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2170911580324173},{"word":"leave","start":41.65,"end":41.809998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2392704039812088},{"word":"an","start":41.809998,"end":41.97,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23193158209323883},{"word":"additional","start":41.97,"end":42.45,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.25122520327568054},{"word":"message","start":42.45,"end":42.95,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2854521870613098},{"word":"please","start":43.09,"end":43.41,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.23384001851081848},{"word":"reply","start":43.41,"end":43.809998,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.31453678011894226},{"word":"after","start":43.809998,"end":44.13,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15940512716770172},{"word":"the","start":44.13,"end":44.29,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19442301988601685},{"word":"tone","start":44.29,"end":44.79,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.13038583099842072}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.06358320266008377},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.06,"sentiment":"neutral","sentiment_score":0.033915058709681034},{"text":"Thanks.","start":14.719999,"end":15.219999,"sentiment":"positive","sentiment_score":0.5023243427276611},{"text":"Please stay on the line.","start":15.585,"end":16.965,"sentiment":"neutral","sentiment_score":0.021430940926074983},{"text":"I'm sorry.","start":38.45,"end":39.09,"sentiment":"negative","sentiment_score":-0.39364591240882874}],"sentiment":"neutral","sentiment_score":0.017136454582214355,"num_words":25,"start":0.48,"end":39.09},{"sentences":[{"text":"This person is not available.","start":39.09,"end":40.55,"sentiment":"negative","sentiment_score":-0.5669848322868347},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.77,"end":44.79,"sentiment":"neutral","sentiment_score":-0.22270339088780539}],"sentiment":"neutral","sentiment_score":-0.31330377020333944,"num_words":19,"start":39.09,"end":44.79}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for Alex Thomas.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.06358320266008377},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.06,"sentiment":"neutral","sentiment_score":0.033915058709681034}],"sentiment":"neutral","sentiment_score":0.035660243647940015,"channel":1,"num_words":17,"start":0.48,"end":5.06},{"sentences":[{"text":"Looking for Alex Thomas.","start":7.44,"end":9.78,"sentiment":"neutral","sentiment_score":0.0659592803567648}],"sentiment":"neutral","sentiment_score":0.0659592803567648,"channel":0,"num_words":4,"start":7.44,"end":9.78},{"sentences":[{"text":"Thanks.","start":14.719999,"end":15.219999,"sentiment":"positive","sentiment_score":0.5023243427276611},{"text":"Please stay on the line.","start":15.585,"end":16.965,"sentiment":"neutral","sentiment_score":0.021430940926074983},{"text":"I'm sorry.","start":38.45,"end":39.09,"sentiment":"negative","sentiment_score":-0.39364591240882874},{"text":"This person is not available.","start":39.09,"end":40.55,"sentiment":"negative","sentiment_score":-0.5669848322868347},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.77,"end":44.79,"sentiment":"neutral","sentiment_score":-0.22270339088780539}],"sentiment":"neutral","sentiment_score":-0.22705868190085446,"channel":1,"num_words":27,"start":14.719999,"end":44.79}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Looking for Alex Thomas. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"intents":[{"intent":"Record name","confidence_score":0.12699},{"intent":"Leave message","confidence_score":0.32282662},{"intent":"Leave message","confidence_score":0.12896691}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Looking for Alex Thomas.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.04474786669015885},{"text":"Thanks.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.5023243427276611},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":0.030720312148332596},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.4816369414329529},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"sentiment":"neutral","sentiment_score":-0.228328675031662}],"average":{"sentiment":"neutral","sentiment_score":-0.10332307361421132}}}}