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Yeah. Good. Mike at Coolabaugh. Just a quick callback to let you know that Helga's phone seems to be resolved.\n\nThe the connection points outside the room are now up and running. And so I've gone back into her room and she has full signal strength. So that should that should fix it. Well, if you're if you're down at any point and it's and it's not right, do me a favor, lift up the handset and then put the handset back down and the screen stays lit up. In the top right hand corner, there's a little Wi Fi signal thing.\n\nYou know the Wi Fi signal thing? Just have a look at it. If it's got virtually no bars or no strings, let us know because that's the issue. If it has, like, you know, good strength, then that's not the issue and it's an actual phone issue. But I'm 99% sure that the issue she's been having her a Wi Fi issue and that is now resolved.\n\nSo fingers crossed we've fixed it. All good. Let me know you go. Alright. Perfect.\n\nThanks, Trevor. 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Yeah, mate. How are you? Yeah. Yeah. I'm alright. Right. Well, wonderful. Okay. Yep. Yep. Yep. Yeah. Yeah. Yep. Okay. Yep. Yeah. Okay. Yep. Okay. Thank you so much. Yeah. I was gonna pop in and see you. I was gonna pop in and see you in the morning anyway quickly. So wonderful. Thank you so much for that. No. Thank you. Fantastic. 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you.","start":78.065,"end":78.805,"sentiment":"neutral","sentiment_score":0.19012115895748138}],"sentiment":"neutral","sentiment_score":0.1752199778954188,"channel":1,"num_words":3,"start":77.985,"end":78.805},{"sentences":[{"text":"Bye.","start":79.175,"end":79.675,"sentiment":"neutral","sentiment_score":0.1680896282196045}],"sentiment":"neutral","sentiment_score":0.1680896282196045,"channel":0,"num_words":1,"start":79.175,"end":79.675},{"sentences":[{"text":"Fantastic.","start":80.065,"end":80.565,"sentiment":"positive","sentiment_score":0.49062323570251465},{"text":"Thank you.","start":80.785,"end":81.525,"sentiment":"positive","sentiment_score":0.36323998868465424}],"sentiment":"positive","sentiment_score":0.40570107102394104,"channel":1,"num_words":3,"start":80.065,"end":81.525}]},"summary":{"result":"success","short":"A representative from Coolabaugh is calling Trevor to inform him that Helga's phone is now up and running. The representative asks Trevor to check for a Wi Fi signal on the screen of Helga's phone and confirms that the issue has been resolved. The representative also asks Trevor to let them know if the issue is resolved in the morning."},"intents":{"segments":[{"text":"Just a quick callback to let you know that Helga's phone seems to be resolved. Right.","start_word":16,"end_word":31,"intents":[{"intent":"Fix phone issue","confidence_score":0.32675126}]}]},"sentiments":{"segments":[{"text":"Hello? Trevor? Yeah, mate. How are you? Yeah.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.12177959829568864},{"text":"Good.","start_word":8,"end_word":8,"sentiment":"positive","sentiment_score":0.48322558403015137},{"text":"Mike at Coolabaugh. Yeah. Yeah. I'm alright. Just a quick callback to let you know that Helga's phone seems to be resolved. Right. The the connection points outside the room are now up and running. And so I've gone back into her room and she has full signal strength.","start_word":9,"end_word":57,"sentiment":"neutral","sentiment_score":0.11647959053516388},{"text":"So Well, wonderful. that should that should fix it.","start_word":58,"end_word":66,"sentiment":"positive","sentiment_score":0.4567486643791199},{"text":"Well, if you're if you're Okay. down at any point and it's and it's not right, do Yep. me a favor, lift up the handset and then put the handset back down and the screen stays lit up. Yep. In the top right hand corner, there's a little Wi Fi signal thing. You know the Yep. Wi Fi signal thing? Yeah. Just have a look at it. If it's got virtually no Yeah. bars or no strings, let us Yep. know because that's the issue. If Okay. it has, like, Yep. you know, good strength, then that's not the issue and it's an actual phone issue. But Yeah. I'm Okay. 99% sure that the issue she's been having her a Wi Fi issue and that is now Yep. resolved. So fingers crossed we've fixed it. Okay.","start_word":67,"end_word":202,"sentiment":"neutral","sentiment_score":-0.02447773888707161},{"text":"Thank you so much.","start_word":203,"end_word":206,"sentiment":"positive","sentiment_score":0.4190674424171448},{"text":"Yeah.","start_word":207,"end_word":207,"sentiment":"neutral","sentiment_score":0.26198047399520874},{"text":"All I was good.","start_word":208,"end_word":211,"sentiment":"positive","sentiment_score":0.33410021662712097},{"text":"gonna Let me pop know in you and go. see you. I was gonna pop in and see you in the morning anyway quickly. Alright.","start_word":212,"end_word":236,"sentiment":"neutral","sentiment_score":0.17596569657325745},{"text":"So Perfect. wonderful. Thank you so much for that. Thanks, Trevor.","start_word":237,"end_word":247,"sentiment":"positive","sentiment_score":0.49776798486709595},{"text":"No. Thank you. Bye.","start_word":248,"end_word":251,"sentiment":"neutral","sentiment_score":0.169575035572052},{"text":"Fantastic. Thank you.","start_word":252,"end_word":254,"sentiment":"positive","sentiment_score":0.4530198276042938}],"average":{"sentiment":"neutral","sentiment_score":0.08798374013697847}}}}