{"metadata":{"transaction_key":"deprecated","request_id":"019f3578-4a06-7611-ac06-0340c3efc4fc","sha256":"df1d8825d599290e1b81c106d4b39b92ac7040525c17364609a56e2d57096eff","created":"2026-07-06T03:28:24.651Z","duration":34.41594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":97,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":97},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to Rummage and Under Control. So that we can best assist you, please choose from the following options. For general technical support, such as password resets, new accounts, computer problems, and two factor user support, please press 1. For networking, infrastructure, NBN, and voice, including sales and support, please press 2. For accounts and payments, please press 3. If you are unsure, please hold, and a team member will be with you shortly.","confidence":1.0,"words":[{"word":"welcome","start":2.6399999,"end":3.12,"confidence":0.99609375,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.3808846473693848},{"word":"to","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.44166100025177},{"word":"rummage","start":3.4399998,"end":3.9199998,"confidence":0.9765625,"punctuated_word":"Rummage","sentiment":"positive","sentiment_score":0.4006761312484741},{"word":"and","start":3.9199998,"end":4.24,"confidence":0.9970703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4827445447444916},{"word":"under","start":4.24,"end":4.56,"confidence":0.9921875,"punctuated_word":"Under","sentiment":"positive","sentiment_score":0.4360203146934509},{"word":"control","start":4.56,"end":5.06,"confidence":0.93237305,"punctuated_word":"Control.","sentiment":"positive","sentiment_score":0.4600316286087036},{"word":"so","start":5.3599997,"end":5.6,"confidence":0.9980469,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3889663517475128},{"word":"that","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2704276740550995},{"word":"we","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3678812384605408},{"word":"can","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4658215641975403},{"word":"best","start":6.16,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"best","sentiment":"positive","sentiment_score":0.4821503162384033},{"word":"assist","start":6.3999996,"end":6.7999997,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4866032004356384},{"word":"you","start":6.7999997,"end":7.2999997,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5464977025985718},{"word":"please","start":7.3599997,"end":7.68,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.2798868417739868},{"word":"choose","start":7.68,"end":8.0,"confidence":1.0,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.3216431140899658},{"word":"from","start":8.0,"end":8.32,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.30346372723579407},{"word":"the","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3461582660675049},{"word":"following","start":8.48,"end":8.96,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.27264776825904846},{"word":"options","start":8.96,"end":9.46,"confidence":0.9975586,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.269034743309021},{"word":"for","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.08472101390361786},{"word":"general","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.15590563416481018},{"word":"technical","start":10.639999,"end":11.139999,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.145931676030159},{"word":"support","start":11.2,"end":11.7,"confidence":0.8598633,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.07814238220453262},{"word":"such","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"such","sentiment":"neutral","sentiment_score":0.08688278496265411},{"word":"as","start":12.08,"end":12.48,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12047074735164642},{"word":"password","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.14077343046665192},{"word":"resets","start":13.12,"end":13.62,"confidence":0.9816081,"punctuated_word":"resets,","sentiment":"neutral","sentiment_score":0.10260902345180511},{"word":"new","start":13.84,"end":14.08,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.053939998149871826},{"word":"accounts","start":14.08,"end":14.58,"confidence":0.99658203,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.07149869203567505},{"word":"computer","start":15.014999,"end":15.415,"confidence":0.99902344,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.0271712988615036},{"word":"problems","start":15.415,"end":15.915,"confidence":0.99316406,"punctuated_word":"problems,","sentiment":"neutral","sentiment_score":0.03539329767227173},{"word":"and","start":16.055,"end":16.295,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10494325309991837},{"word":"two","start":16.295,"end":16.535,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.13062773644924164},{"word":"factor","start":16.535,"end":16.935,"confidence":0.99902344,"punctuated_word":"factor","sentiment":"neutral","sentiment_score":0.13121885061264038},{"word":"user","start":16.935,"end":17.335,"confidence":0.9604492,"punctuated_word":"user","sentiment":"neutral","sentiment_score":0.16934232413768768},{"word":"support","start":17.335,"end":17.835,"confidence":0.9995117,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.06766806542873383},{"word":"please","start":18.215,"end":18.695,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.03153952956199646},{"word":"press","start":18.695,"end":18.935,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0392288938164711},{"word":"1","start":18.935,"end":19.435,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.11602556705474854},{"word":"for","start":19.654999,"end":20.055,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03469303250312805},{"word":"networking","start":20.055,"end":20.555,"confidence":0.9580078,"punctuated_word":"networking,","sentiment":"neutral","sentiment_score":0.08289429545402527},{"word":"infrastructure","start":20.855,"end":21.355,"confidence":0.9995117,"punctuated_word":"infrastructure,","sentiment":"neutral","sentiment_score":0.07566189765930176},{"word":"nbn","start":21.895,"end":22.395,"confidence":0.9206543,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.0655447393655777},{"word":"and","start":22.535,"end":22.695,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.052841875702142715},{"word":"voice","start":22.695,"end":23.195,"confidence":0.97387695,"punctuated_word":"voice,","sentiment":"neutral","sentiment_score":0.046632032841444016},{"word":"including","start":23.480938,"end":23.960938,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.06455022841691971},{"word":"sales","start":23.960938,"end":24.280937,"confidence":1.0,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.1001092493534088},{"word":"and","start":24.280937,"end":24.520939,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09080897271633148},{"word":"support","start":24.520939,"end":25.020939,"confidence":1.0,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.049806371331214905},{"word":"please","start":25.240938,"end":25.640938,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.021308764815330505},{"word":"press","start":25.640938,"end":25.960938,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.026738625019788746},{"word":"2","start":25.960938,"end":26.460938,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.07801852375268936},{"word":"for","start":26.840939,"end":27.080938,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.024514328688383102},{"word":"accounts","start":27.080938,"end":27.480938,"confidence":0.9980469,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.028803326189517975},{"word":"and","start":27.480938,"end":27.720938,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02521120384335518},{"word":"payments","start":27.720938,"end":28.220938,"confidence":0.9980469,"punctuated_word":"payments,","sentiment":"neutral","sentiment_score":0.01875416561961174},{"word":"please","start":28.600937,"end":29.000938,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.002483254298567772},{"word":"press","start":29.000938,"end":29.320938,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.00955783762037754},{"word":"3","start":29.320938,"end":29.820938,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.0437261164188385},{"word":"if","start":29.960938,"end":30.120937,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.09278647601604462},{"word":"you","start":30.120937,"end":30.360939,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13030409812927246},{"word":"are","start":30.360939,"end":30.600937,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.241518035531044},{"word":"unsure","start":30.600937,"end":31.100937,"confidence":1.0,"punctuated_word":"unsure,","sentiment":"neutral","sentiment_score":-0.2606225609779358},{"word":"please","start":31.400938,"end":31.800938,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.30939263105392456},{"word":"hold","start":31.800938,"end":32.120937,"confidence":0.782959,"punctuated_word":"hold,","sentiment":"neutral","sentiment_score":-0.22132325172424316},{"word":"and","start":32.120937,"end":32.36094,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10873904824256896},{"word":"a","start":32.36094,"end":32.52094,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14482322335243225},{"word":"team","start":32.52094,"end":32.84094,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.025575444102287292},{"word":"member","start":32.84094,"end":33.16094,"confidence":0.9970703,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.05670414865016937},{"word":"will","start":33.16094,"end":33.32094,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.016034021973609924},{"word":"be","start":33.32094,"end":33.480938,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.022998124361038208},{"word":"with","start":33.480938,"end":33.640938,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03869715332984924},{"word":"you","start":33.640938,"end":33.880936,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06520090997219086},{"word":"shortly","start":33.880936,"end":34.380936,"confidence":0.99902344,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.019386623054742813}],"paragraphs":{"transcript":"\nWelcome to Rummage and Under Control. So that we can best assist you, please choose from the following options. For general technical support, such as password resets, new accounts, computer problems, and two factor user support, please press 1. For networking, infrastructure, NBN, and voice, including sales and support, please press 2. For accounts and payments, please press 3.\n\nIf you are unsure, please hold, and a team member will be with you shortly.","paragraphs":[{"sentences":[{"text":"Welcome to Rummage and Under Control.","start":2.6399999,"end":5.06,"sentiment":"positive","sentiment_score":0.4336697111527125},{"text":"So that we can best assist you, please choose from the following options.","start":5.3599997,"end":9.46,"sentiment":"positive","sentiment_score":0.3693217314206637},{"text":"For general technical support, such as password resets, new accounts, computer problems, and two factor user support, please press 1.","start":9.84,"end":19.435,"sentiment":"neutral","sentiment_score":0.09470170997083187},{"text":"For networking, infrastructure, NBN, and voice, including sales and support, please press 2.","start":19.654999,"end":26.460938,"sentiment":"neutral","sentiment_score":0.060739123763946384},{"text":"For accounts and payments, please press 3.","start":26.840939,"end":29.820938,"sentiment":"neutral","sentiment_score":0.021864318954093114}],"sentiment":"neutral","sentiment_score":0.17355752231205923,"num_words":59,"start":2.6399999,"end":29.820938},{"sentences":[{"text":"If you are unsure, please hold, and a team member will be with you shortly.","start":29.960938,"end":34.380936,"sentiment":"neutral","sentiment_score":-0.09854850595196088}],"sentiment":"neutral","sentiment_score":-0.09854850595196088,"num_words":15,"start":29.960938,"end":34.380936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Rummage and Under Control. So that we can best assist you, please choose from the following options. For general technical support, such as password resets, new accounts, computer problems, and two factor user support, please press 1. For networking, infrastructure, NBN, and voice, including sales and support, please press 2. For accounts and payments, please press 3.\n\nIf you are unsure, please hold, and a team member will be with you shortly.","paragraphs":[{"sentences":[{"text":"Welcome to Rummage and Under Control.","start":2.6399999,"end":5.06,"sentiment":"positive","sentiment_score":0.4336697111527125},{"text":"So that we can best assist you, please choose from the following options.","start":5.3599997,"end":9.46,"sentiment":"positive","sentiment_score":0.3693217314206637},{"text":"For general technical support, such as password resets, new accounts, computer problems, and two factor user support, please press 1.","start":9.84,"end":19.435,"sentiment":"neutral","sentiment_score":0.09470170997083187},{"text":"For networking, infrastructure, NBN, and voice, including sales and support, please press 2.","start":19.654999,"end":26.460938,"sentiment":"neutral","sentiment_score":0.060739123763946384},{"text":"For accounts and payments, please press 3.","start":26.840939,"end":29.820938,"sentiment":"neutral","sentiment_score":0.021864318954093114}],"sentiment":"neutral","sentiment_score":0.17355752231205923,"channel":1,"num_words":59,"start":2.6399999,"end":29.820938},{"sentences":[{"text":"If you are unsure, please hold, and a team member will be with you shortly.","start":29.960938,"end":34.380936,"sentiment":"neutral","sentiment_score":-0.09854850595196088}],"sentiment":"neutral","sentiment_score":-0.09854850595196088,"channel":1,"num_words":15,"start":29.960938,"end":34.380936}]},"summary":{"result":"success","short":"The representative provides options for the caller to choose from regarding technical support, networking, infrastructure, NBN, and voice, including sales and support, accounts and payments, and two-factor user support. The caller is placed on hold and told that a team member will be with them soon."},"intents":{"segments":[{"text":"So that we can best assist you, please choose from the following options.","start_word":6,"end_word":18,"intents":[{"intent":"Guide callers with options","confidence_score":0.0014035752}]},{"text":"For general technical support, such as password resets, new accounts, computer problems, and two factor user support, please press 1. For networking, infrastructure, NBN, and voice, including sales and support, please press 2. For accounts and payments, please press 3. If you are unsure, please hold, and a team member will be with you shortly.","start_word":19,"end_word":73,"intents":[{"intent":"Assist with technical support","confidence_score":0.5469926}]}]},"sentiments":{"segments":[{"text":"Welcome to Rummage and Under Control. So that we can best assist you, please choose from the following options.","start_word":0,"end_word":18,"sentiment":"positive","sentiment_score":0.39500492811203},{"text":"For general technical support, such as password resets, new accounts, computer problems, and two factor user support, please press 1. For networking, infrastructure, NBN, and voice, including sales and support, please press 2. For accounts and payments, please press 3. If you are unsure, please hold, and a team member will be with you shortly.","start_word":19,"end_word":73,"sentiment":"neutral","sentiment_score":0.0178048275411129}],"average":{"sentiment":"neutral","sentiment_score":0.11113268075530064}}}}