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Hello, Tommy. Good, man. How are you? Yeah. Likewise, mate. I had, you know, the key tips come up on my Spotify list, and I was like, alright. Gonna give Tommy a call. So the Falcon Connection. How are you, mate? You doing alright? Good, mate. Hey. Tell me about it, mate. It's quite Monday for once, so I'm the same. I just had an outage for about two hours, though, which kinda sucks, but back up and running now. So it's oh, yeah. And NBN, mate. Standard NBN stuff. That's why I've got you on a Aussie broadband connection because then you don't have to deal with all the NBN faults and outages and all that problem. That's why your Internet always just works. Yeah. Let's try. I'll try. Mate, anyway, I've looked at your email. I just wanted to ask you just a few questions just so I can get to the bottom of it and go find this recording file that you need. Give me one sec. I'll just pull the file up. So first call, mate, that that came in so I'm guessing that was so that was a inbound call by the looks of it or outbound? Alright. Because I can see in your email, the first screenshot you've got there, it looks like it's an incoming call from +1 23. Oh, actually, no. Yeah. Yep. Yeah. Gotcha. And I can see that the 9841, which is the pilot number, which we're trying to get changed to, and then that's getting changed to the and you're able to so that recording file, the third one in the first screenshot, are you able to pull that, and that doesn't have the data in it? Alright. Yep. Can't find it right. Let me just have a look, mate. I might be able to pull it out using it. What's that time frame like? So it's basically what I'm looking for is a call you talking to the talking to the client, and the client's number is the one ending in 078. Correct? One sec. I'm looking at the first one. Okay. Right. One oh, sorry. +1 68 is that one. Yep. K. +1 68. Let me see if I can quickly find it now, mate. And if I can find it now, I can send it to you. Connor's probably let you know, mate, but we're expecting a reporting update. We're trying to make the reporting a lot simpler. The way it's working right now, it's working, but it's not. It's working in my eyes. And it makes sense to me from a telecommunications product perspective, but it doesn't make sense from a customer perspective. So we are making changes that were meant to be pushed on Sunday, but my developer's been ill. So they're being pushed tonight from what I've been told. Hopefully, this the whole aim, mate, is to make it easy for you guys to view calls. Right now, I've only got two filters, which is inbound and outbound. I've asked him to add an internal filter. So that way, if you guys are having a conversation internally, like you call someone else at Oakview, it comes up as internal. It comes up as internal. So that way, we know when there's an inbound call coming into a customer, we'll see the inbound call, we'll see the internal, and then we'll see the transfer. So it's easy to that's that's what I suppose I'm I'm trying to achieve on me is that it's so it's if you guys look at it, it's like the timeline of what happened, and it breaks. It splits up each call so you can view only that recording for that call, if that makes sense. Yeah. That's yeah. We were I sat down with Connor for about an hour. We looked at what the current export was providing. There was some data missing in the call to column from the CSV export, but I've gone back. He's he's basically given me that feedback. It's it's actually his feedback from me. He came up with the the idea it wasn't me. So yeah. So I've just taken that away because I think that's a the way that he's he's built it will work for all three types of calls. So I've taken that to my devs. Dev's gone, yep. Two thumbs up. I agree with you. It's a better way to do things. So it's just now, hopefully, he rolls it out tonight, and and then we will never have this issue again because it'll all be nice and descript and clear cut. Which which we're trying, mate. We're trying. We're trying to make it trying to make it easy. Unfortunately, like, reporting always falls into that, like, last tertiary services sort of basket, and I don't want it to because I know for you guys, it's very, very, very, very valuable. So I'm trying to make sure that we get whatever what the reporting function right so that you guys can just do your thing and it never comes to this, and you don't have to waste time on, hey. I like, where did this recording go? You know what I mean? Cool. Easy, mate. Alright. Do you wanna give me a few minutes? If I find that file, I'll just flick it back to you. Is that okay if I send an email? Okay. Perfect, man. I'll get that done. Thank you, sir. Always a pleasure. Lovely speaking with you. You too, man. Take care, Tommy. See you, pal. 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up, chief? How are you, man? I'm good. Yourself? Good, mate.\n\nGood. Good. So ask Tommy if he's available, please. Yeah. Go for it, mate.\n\nNo worries. Thank you. Awesome. Now good. Hello?\n\nHello, Tommy. Good, man. How are you? Yeah. Likewise, mate.\n\nI had, you know, the key tips come up on my Spotify list, and I was like, alright. Gonna give Tommy a call. So the Falcon Connection. How are you, mate? You doing alright?\n\nGood, mate. Hey. Tell me about it, mate. It's quite Monday for once, so I'm the same. I just had an outage for about two hours, though, which kinda sucks, but back up and running now.\n\nSo it's oh, yeah. And NBN, mate. Standard NBN stuff. That's why I've got you on a Aussie broadband connection because then you don't have to deal with all the NBN faults and outages and all that problem. That's why your Internet always just works.\n\nYeah. Let's try. I'll try. Mate, anyway, I've looked at your email. I just wanted to ask you just a few questions just so I can get to the bottom of it and go find this recording file that you need.\n\nGive me one sec. I'll just pull the file up. So first call, mate, that that came in so I'm guessing that was so that was a inbound call by the looks of it or outbound? Alright. Because I can see in your email, the first screenshot you've got there, it looks like it's an incoming call from +1 23.\n\nOh, actually, no. Yeah. Yep. Yeah. Gotcha.\n\nAnd I can see that the 9841, which is the pilot number, which we're trying to get changed to, and then that's getting changed to the and you're able to so that recording file, the third one in the first screenshot, are you able to pull that, and that doesn't have the data in it? Alright. Yep. Can't find it right. Let me just have a look, mate.\n\nI might be able to pull it out using it. What's that time frame like? So it's basically what I'm looking for is a call you talking to the talking to the client, and the client's number is the one ending in 078. Correct? One sec.\n\nI'm looking at the first one. Okay. Right. One oh, sorry. +1 68 is that one.\n\nYep. K. +1 68. Let me see if I can quickly find it now, mate. And if I can find it now, I can send it to you.\n\nConnor's probably let you know, mate, but we're expecting a reporting update. We're trying to make the reporting a lot simpler. The way it's working right now, it's working, but it's not. It's working in my eyes. And it makes sense to me from a telecommunications product perspective, but it doesn't make sense from a customer perspective.\n\nSo we are making changes that were meant to be pushed on Sunday, but my developer's been ill. So they're being pushed tonight from what I've been told. Hopefully, this the whole aim, mate, is to make it easy for you guys to view calls. Right now, I've only got two filters, which is inbound and outbound. I've asked him to add an internal filter.\n\nSo that way, if you guys are having a conversation internally, like you call someone else at Oakview, it comes up as internal. It comes up as internal. So that way, we know when there's an inbound call coming into a customer, we'll see the inbound call, we'll see the internal, and then we'll see the transfer. So it's easy to that's that's what I suppose I'm I'm trying to achieve on me is that it's so it's if you guys look at it, it's like the timeline of what happened, and it breaks. It splits up each call so you can view only that recording for that call, if that makes sense.\n\nYeah. That's yeah. We were I sat down with Connor for about an hour. We looked at what the current export was providing. There was some data missing in the call to column from the CSV export, but I've gone back.\n\nHe's he's basically given me that feedback. It's it's actually his feedback from me. He came up with the the idea it wasn't me. So yeah. So I've just taken that away because I think that's a the way that he's he's built it will work for all three types of calls.\n\nSo I've taken that to my devs. Dev's gone, yep. Two thumbs up. I agree with you. It's a better way to do things.\n\nSo it's just now, hopefully, he rolls it out tonight, and and then we will never have this issue again because it'll all be nice and descript and clear cut. Which which we're trying, mate. We're trying. We're trying to make it trying to make it easy. Unfortunately, like, reporting always falls into that, like, last tertiary services sort of basket, and I don't want it to because I know for you guys, it's very, very, very, very valuable.\n\nSo I'm trying to make sure that we get whatever what the reporting function right so that you guys can just do your thing and it never comes to this, and you don't have to waste time on, hey. I like, where did this recording go? You know what I mean? Cool. Easy, mate.\n\nAlright. Do you wanna give me a few minutes? If I find that file, I'll just flick it back to you. Is that okay if I send an email? Okay.\n\nPerfect, man. I'll get that done. Thank you, sir. Always a pleasure. Lovely speaking with you.\n\nYou too, man. Take care, Tommy. See you, pal. Bye.","paragraphs":[{"sentences":[{"text":"What's up, chief?","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18793892860412598},{"text":"How are you, man?","start":7.44,"end":8.24,"sentiment":"neutral","sentiment_score":0.17497574910521507},{"text":"I'm good.","start":8.24,"end":8.559999,"sentiment":"positive","sentiment_score":0.3507562279701233},{"text":"Yourself?","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.2400256097316742},{"text":"Good, mate.","start":11.44,"end":12.0,"sentiment":"neutral","sentiment_score":0.14982564747333527}],"sentiment":"neutral","sentiment_score":0.2087424285709858,"num_words":12,"start":4.7999997,"end":12.0},{"sentences":[{"text":"Good.","start":12.0,"end":12.32,"sentiment":"neutral","sentiment_score":0.21422943472862244},{"text":"Good.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.17203494906425476},{"text":"So ask Tommy if he's available, 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mate.","start":142.18999,"end":142.90999,"sentiment":"neutral","sentiment_score":0.12446501851081848}],"sentiment":"neutral","sentiment_score":0.28781861290335653,"num_words":10,"start":135.205,"end":142.90999},{"sentences":[{"text":"I had, you know, the key tips come up on my Spotify list, and I was like, alright.","start":142.90999,"end":146.98999,"sentiment":"neutral","sentiment_score":0.08047955234845479},{"text":"Gonna give Tommy a call.","start":146.98999,"end":148.68999,"sentiment":"neutral","sentiment_score":0.09375002533197403},{"text":"So the Falcon Connection.","start":148.82999,"end":150.59,"sentiment":"positive","sentiment_score":0.380203053355217},{"text":"How are you, mate?","start":150.59,"end":151.15,"sentiment":"neutral","sentiment_score":0.23989882692694664},{"text":"You doing alright?","start":151.15,"end":152.04999,"sentiment":"neutral","sentiment_score":0.1391531080007553}],"sentiment":"neutral","sentiment_score":0.1416249680606758,"num_words":34,"start":142.90999,"end":152.04999},{"sentences":[{"text":"Good, mate.","start":153.525,"end":155.06499,"sentiment":"positive","sentiment_score":0.34221503138542175},{"text":"Hey.","start":158.08499,"end":158.325,"sentiment":"neutral","sentiment_score":0.02218114584684372},{"text":"Tell me about it, mate.","start":158.325,"end":159.545,"sentiment":"neutral","sentiment_score":0.01495348960161209},{"text":"It's quite Monday for once, so I'm the same.","start":159.845,"end":162.165,"sentiment":"neutral","sentiment_score":-0.023558888998296525},{"text":"I just had an outage for about two hours, though, which kinda sucks, but back up and running now.","start":162.165,"end":166.00499,"sentiment":"neutral","sentiment_score":-0.0695331932878808}],"sentiment":"neutral","sentiment_score":-0.020882833800796006,"num_words":36,"start":153.525,"end":166.00499},{"sentences":[{"text":"So it's oh, yeah.","start":166.00499,"end":166.98,"sentiment":"neutral","sentiment_score":0.017831168603152037},{"text":"And NBN, mate.","start":167.45999,"end":168.58,"sentiment":"neutral","sentiment_score":0.025588300699989002},{"text":"Standard NBN stuff.","start":168.58,"end":169.62,"sentiment":"neutral","sentiment_score":0.052983060479164124},{"text":"That's why I've got you on a Aussie broadband connection because then you don't have to deal with all the NBN faults and outages and all that problem.","start":169.62,"end":175.37999,"sentiment":"neutral","sentiment_score":0.06257113361997264},{"text":"That's why your Internet always just works.","start":175.37999,"end":177.23999,"sentiment":"neutral","sentiment_score":0.13277309707232884}],"sentiment":"neutral","sentiment_score":0.0664098261959023,"num_words":45,"start":166.00499,"end":177.23999},{"sentences":[{"text":"Yeah.","start":178.26,"end":178.76,"sentiment":"neutral","sentiment_score":0.08404980599880219},{"text":"Let's try.","start":179.94,"end":180.5,"sentiment":"neutral","sentiment_score":0.08158735930919647},{"text":"I'll try.","start":180.5,"end":181.23999,"sentiment":"neutral","sentiment_score":0.05094144865870476},{"text":"Mate, anyway, I've looked at your email.","start":181.675,"end":183.595,"sentiment":"neutral","sentiment_score":0.040652008461100717},{"text":"I just wanted to ask you just a few questions just so I can get to the bottom of it and go find this recording file that you need.","start":183.595,"end":190.715,"sentiment":"neutral","sentiment_score":0.05578038205617461}],"sentiment":"neutral","sentiment_score":0.054909818555887155,"num_words":41,"start":178.26,"end":190.715},{"sentences":[{"text":"Give me one sec.","start":190.715,"end":191.515,"sentiment":"neutral","sentiment_score":0.019765975419431925},{"text":"I'll just pull the file up.","start":191.515,"end":192.895,"sentiment":"neutral","sentiment_score":0.024480702976385754},{"text":"So first call, mate, that that came in so I'm guessing that was so that was a inbound call by the looks of it or outbound?","start":203.09,"end":209.57501,"sentiment":"neutral","sentiment_score":0.004623245698614762},{"text":"Alright.","start":212.91501,"end":213.395,"sentiment":"neutral","sentiment_score":0.04043601453304291},{"text":"Because I can see in your email, the first screenshot you've got there, it looks like it's an incoming call from +1 23.","start":213.395,"end":221.655,"sentiment":"neutral","sentiment_score":0.033747798398784966}],"sentiment":"neutral","sentiment_score":0.019379798090085387,"num_words":60,"start":190.715,"end":221.655},{"sentences":[{"text":"Oh, actually, no.","start":222.835,"end":223.795,"sentiment":"neutral","sentiment_score":-0.0349666407952706},{"text":"Yeah.","start":223.795,"end":224.295,"sentiment":"neutral","sentiment_score":0.059935376048088074},{"text":"Yep.","start":224.73,"end":225.23,"sentiment":"neutral","sentiment_score":0.07855577766895294},{"text":"Yeah.","start":232.7175,"end":233.2175,"sentiment":"neutral","sentiment_score":0.0986138954758644},{"text":"Gotcha.","start":240.785,"end":240.945,"sentiment":"neutral","sentiment_score":0.1138519048690796}],"sentiment":"neutral","sentiment_score":0.0351510045251676,"num_words":7,"start":222.835,"end":240.945},{"sentences":[{"text":"And I can see that the 9841, which is the pilot number, which we're trying to get changed to, and then that's getting changed to the and you're able to so that recording file, the third one in the first screenshot, are you able to pull that, and that doesn't have the data in it?","start":240.945,"end":256.26,"sentiment":"neutral","sentiment_score":0.05044564767317338},{"text":"Alright.","start":258.1,"end":258.6,"sentiment":"neutral","sentiment_score":0.10243602842092514},{"text":"Yep.","start":263.14,"end":263.64,"sentiment":"neutral","sentiment_score":-0.03657529130578041},{"text":"Can't find it right.","start":268.18002,"end":269.32,"sentiment":"negative","sentiment_score":-0.48061686754226685},{"text":"Let me just have a look, mate.","start":270.39502,"end":271.595,"sentiment":"neutral","sentiment_score":-0.03097983023950032}],"sentiment":"neutral","sentiment_score":0.010309486430795753,"num_words":68,"start":240.945,"end":271.595},{"sentences":[{"text":"I might be able to pull it out using it.","start":271.595,"end":273.855,"sentiment":"neutral","sentiment_score":0.024155404418706894},{"text":"What's that time frame like?","start":274.875,"end":276.73502,"sentiment":"neutral","sentiment_score":-0.022875258699059486},{"text":"So it's basically what I'm looking for is a call you talking to the talking to the client, and the client's number is the one ending in 078.","start":277.195,"end":287.09,"sentiment":"neutral","sentiment_score":-0.008010923089126923},{"text":"Correct?","start":287.09,"end":287.59,"sentiment":"neutral","sentiment_score":0.013021711260080338},{"text":"One sec.","start":295.33,"end":295.88998,"sentiment":"neutral","sentiment_score":-0.007144297007471323}],"sentiment":"neutral","sentiment_score":-0.0021390212730140142,"num_words":46,"start":271.595,"end":295.88998},{"sentences":[{"text":"I'm looking at the first one.","start":295.88998,"end":297.27,"sentiment":"neutral","sentiment_score":-0.017798008707662422},{"text":"Okay.","start":304.085,"end":304.48502,"sentiment":"neutral","sentiment_score":0.0017182771116495132},{"text":"Right.","start":304.48502,"end":304.98502,"sentiment":"neutral","sentiment_score":0.0006817076355218887},{"text":"One oh, sorry.","start":306.885,"end":307.525,"sentiment":"neutral","sentiment_score":-0.04380871665974458},{"text":"+1 68 is that one.","start":307.525,"end":308.805,"sentiment":"neutral","sentiment_score":-0.001543718390166759}],"sentiment":"neutral","sentiment_score":-0.015220800589304417,"num_words":16,"start":295.88998,"end":308.805},{"sentences":[{"text":"Yep.","start":308.805,"end":309.305,"sentiment":"neutral","sentiment_score":0.08421565592288971},{"text":"K.","start":310.565,"end":311.065,"sentiment":"neutral","sentiment_score":0.032032400369644165},{"text":"+1 68.","start":312.3,"end":312.86,"sentiment":"neutral","sentiment_score":0.03707856684923172},{"text":"Let me see if I can quickly find it now, mate.","start":312.86,"end":314.46,"sentiment":"neutral","sentiment_score":0.20538444410670886},{"text":"And if I can find it now, I can send it to you.","start":314.46,"end":316.63998,"sentiment":"neutral","sentiment_score":0.22402292375381178}],"sentiment":"neutral","sentiment_score":0.19149757442729815,"num_words":28,"start":308.805,"end":316.63998},{"sentences":[{"text":"Connor's probably let you know, mate, but we're expecting a reporting update.","start":317.5,"end":320.86,"sentiment":"neutral","sentiment_score":-0.09359884106864531},{"text":"We're trying to make the reporting a lot simpler.","start":320.86,"end":323.03998,"sentiment":"neutral","sentiment_score":0.07638502224451965},{"text":"The way it's working right now, it's working, but it's not.","start":323.58,"end":326.565,"sentiment":"neutral","sentiment_score":-0.03707535581832582},{"text":"It's working in my eyes.","start":326.885,"end":327.845,"sentiment":"neutral","sentiment_score":0.08086352273821831},{"text":"And it makes sense to me from a telecommunications product perspective, but it doesn't make sense from a customer perspective.","start":327.845,"end":333.285,"sentiment":"neutral","sentiment_score":0.054306557029485704}],"sentiment":"neutral","sentiment_score":0.011349104344844818,"num_words":57,"start":317.5,"end":333.285},{"sentences":[{"text":"So we are making changes that were meant to be pushed on Sunday, but my developer's been ill.","start":333.285,"end":338.745,"sentiment":"neutral","sentiment_score":-0.07598685700860289},{"text":"So they're being pushed tonight from what I've been told.","start":339.045,"end":342.025,"sentiment":"neutral","sentiment_score":-0.05280826799571514},{"text":"Hopefully, this the whole aim, mate, is to make it easy for you guys to view calls.","start":342.93,"end":347.56998,"sentiment":"positive","sentiment_score":0.3720942472710329},{"text":"Right now, I've only got two filters, which is inbound and outbound.","start":347.56998,"end":350.78998,"sentiment":"neutral","sentiment_score":0.04545469783867399},{"text":"I've asked him to add an internal filter.","start":351.25,"end":353.34998,"sentiment":"neutral","sentiment_score":0.04796194261871278}],"sentiment":"neutral","sentiment_score":0.08244473865398994,"num_words":65,"start":333.285,"end":353.34998},{"sentences":[{"text":"So that way, if you guys are having a conversation internally, like you call someone else at Oakview, it comes up as internal.","start":353.65,"end":356.22998,"sentiment":"neutral","sentiment_score":0.12838930928188821},{"text":"It comes up as internal.","start":359.51498,"end":360.57498,"sentiment":"neutral","sentiment_score":0.08340282887220382},{"text":"So that way, we know when there's an inbound call coming into a customer, we'll see the inbound call, we'll see the internal, and then we'll see the transfer.","start":360.63498,"end":368.25497,"sentiment":"neutral","sentiment_score":0.08549158133823297},{"text":"So it's easy to that's that's what I suppose I'm I'm trying to achieve on me is that it's so it's if you guys look at it, it's like the timeline of what happened, and it breaks.","start":369.37,"end":377.77,"sentiment":"positive","sentiment_score":0.3543574157598856},{"text":"It splits up each call so you can view only that recording for that call, if that makes sense.","start":377.77,"end":382.67,"sentiment":"neutral","sentiment_score":0.2630805200652072}],"sentiment":"neutral","sentiment_score":0.21202635735405229,"num_words":113,"start":353.65,"end":382.67},{"sentences":[{"text":"Yeah.","start":387.435,"end":387.755,"sentiment":"neutral","sentiment_score":0.12941578030586243},{"text":"That's yeah.","start":387.755,"end":388.475,"sentiment":"neutral","sentiment_score":0.08742036670446396},{"text":"We were I sat down with Connor for about an hour.","start":388.475,"end":390.475,"sentiment":"neutral","sentiment_score":0.06107168204405091},{"text":"We looked at what the current export was providing.","start":390.475,"end":392.555,"sentiment":"neutral","sentiment_score":0.0421867153296868},{"text":"There was some data missing in the call to column from the CSV export, but I've gone back.","start":392.555,"end":397.7,"sentiment":"neutral","sentiment_score":-0.006205934255073468}],"sentiment":"neutral","sentiment_score":0.03034191798963925,"num_words":41,"start":387.435,"end":397.7},{"sentences":[{"text":"He's he's basically given me that feedback.","start":397.7,"end":399.7,"sentiment":"neutral","sentiment_score":0.10005015560558864},{"text":"It's it's actually his feedback from me.","start":399.7,"end":401.38,"sentiment":"neutral","sentiment_score":-0.005909575215939965},{"text":"He came up with the the idea it wasn't me.","start":401.38,"end":403.46002,"sentiment":"neutral","sentiment_score":-0.09610017500817776},{"text":"So yeah.","start":403.46002,"end":405.22,"sentiment":"neutral","sentiment_score":-0.030881374143064022},{"text":"So I've just taken that away because I think that's a the way that he's he's built it will work for all three types of calls.","start":405.22,"end":410.865,"sentiment":"neutral","sentiment_score":-0.07122407359285997}],"sentiment":"neutral","sentiment_score":-0.04260781440489854,"num_words":52,"start":397.7,"end":410.865},{"sentences":[{"text":"So I've taken that to my devs.","start":410.865,"end":412.145,"sentiment":"neutral","sentiment_score":-0.00698554322921804},{"text":"Dev's gone, yep.","start":412.145,"end":413.185,"sentiment":"neutral","sentiment_score":-0.0008284325400988261},{"text":"Two thumbs up.","start":413.185,"end":413.745,"sentiment":"neutral","sentiment_score":0.31230559945106506},{"text":"I agree with you.","start":413.745,"end":414.465,"sentiment":"positive","sentiment_score":0.5121324509382248},{"text":"It's a better way to do things.","start":414.465,"end":415.925,"sentiment":"positive","sentiment_score":0.5318739243916103}],"sentiment":"neutral","sentiment_score":0.27738249885927263,"num_words":24,"start":410.865,"end":415.925},{"sentences":[{"text":"So it's just now, hopefully, he rolls it out tonight, and and then we will never have this issue again because it'll all be nice and descript and clear cut.","start":415.985,"end":423.605,"sentiment":"positive","sentiment_score":0.43754603266716},{"text":"Which which we're trying, mate.","start":425.68002,"end":426.88,"sentiment":"neutral","sentiment_score":0.12400615513324738},{"text":"We're trying.","start":426.88,"end":427.28,"sentiment":"neutral","sentiment_score":0.06293997913599014},{"text":"We're trying to make it trying to make it easy.","start":427.28,"end":429.68002,"sentiment":"neutral","sentiment_score":0.13710817247629165},{"text":"Unfortunately, like, reporting always falls into that, like, last tertiary services sort of basket, and I don't want it to because I know for you guys, it's very, very, very, very valuable.","start":429.68002,"end":438.66,"sentiment":"neutral","sentiment_score":-0.09969909710343927}],"sentiment":"neutral","sentiment_score":0.15256964976463136,"num_words":79,"start":415.985,"end":438.66},{"sentences":[{"text":"So I'm trying to make sure that we get whatever what the reporting function right so that you guys can just do your thing and it never comes to this, and you don't have to waste time on, hey.","start":438.72,"end":448.17502,"sentiment":"neutral","sentiment_score":0.03359654275939251},{"text":"I like, where did this recording go?","start":448.17502,"end":449.815,"sentiment":"neutral","sentiment_score":-0.015696696937084198},{"text":"You know what I mean?","start":449.815,"end":450.875,"sentiment":"neutral","sentiment_score":-0.012240119650959969},{"text":"Cool.","start":452.32,"end":452.64,"sentiment":"neutral","sentiment_score":0.2561465799808502},{"text":"Easy, mate.","start":452.64,"end":453.12003,"sentiment":"positive","sentiment_score":0.36811554431915283}],"sentiment":"neutral","sentiment_score":0.03947343258187175,"num_words":54,"start":438.72,"end":453.12003},{"sentences":[{"text":"Alright.","start":453.12003,"end":453.36002,"sentiment":"neutral","sentiment_score":0.1300685703754425},{"text":"Do you wanna give me a few minutes?","start":453.36002,"end":454.56003,"sentiment":"neutral","sentiment_score":0.05454353243112564},{"text":"If I find that file, I'll just flick it back to you.","start":454.56003,"end":457.30002,"sentiment":"neutral","sentiment_score":0.0768246262644728},{"text":"Is that okay if I send an email?","start":457.84003,"end":459.54,"sentiment":"neutral","sentiment_score":0.07462287694215775},{"text":"Okay.","start":460.64,"end":461.04,"sentiment":"neutral","sentiment_score":0.0676785260438919}],"sentiment":"neutral","sentiment_score":0.07176579621930917,"num_words":30,"start":453.12003,"end":461.04},{"sentences":[{"text":"Perfect, man.","start":461.04,"end":461.52002,"sentiment":"positive","sentiment_score":0.361350953578949},{"text":"I'll get that done.","start":461.52002,"end":462.24002,"sentiment":"neutral","sentiment_score":0.29803409427404404},{"text":"Thank you, sir.","start":462.24002,"end":463.14,"sentiment":"positive","sentiment_score":0.49386366208394367},{"text":"Always a pleasure.","start":463.2,"end":464.0,"sentiment":"positive","sentiment_score":0.5066909988721212},{"text":"Lovely speaking with you.","start":464.0,"end":465.17688,"sentiment":"positive","sentiment_score":0.4008714258670807}],"sentiment":"positive","sentiment_score":0.40749924816191196,"num_words":16,"start":461.04,"end":465.17688},{"sentences":[{"text":"You too, man.","start":467.6569,"end":468.2169,"sentiment":"positive","sentiment_score":0.40602797269821167},{"text":"Take care, Tommy.","start":468.2169,"end":468.85687,"sentiment":"positive","sentiment_score":0.4257010519504547},{"text":"See you, pal.","start":468.85687,"end":469.5969,"sentiment":"positive","sentiment_score":0.41226714849472046},{"text":"Bye.","start":470.2169,"end":470.7169,"sentiment":"neutral","sentiment_score":-0.0946866050362587}],"sentiment":"positive","sentiment_score":0.36373019143939017,"num_words":10,"start":467.6569,"end":470.7169}]}}]},{"alternatives":[{"transcript":"Good morning. Thank you for calling AQ Financial. This is Caden. What's going on, Curtis? How are you? Yeah. Very well. Thank you. What can I help you with? Yeah. Of course. I actually don't know where he's just ducked out to. Can I pop you on hold? Thank you. Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple. We go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these value Hey, Curtis. Thank you so much. Oh, I just spotted him. Hang on. Can I pop in a hold again? Thank you. That shine through in all our communications and dealings with our clients. Thanks again for your patience. We'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation. When it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies Hello, Curtis. How you been, man? Living the dream. Lovely to hear your voice. Oh, fantastic. Yeah. Pretty good, actually. Pretty good. It's a bit a bit of a quiet one, which we we take those when we can get them. Oh. Oh, yeah? That's why you're the best, man. Yep. Yeah. Actually, hang on. Yeah. Sorry. So screenshot 2 is when client and admin linked up together, and then that first screenshot you see is basically when they transferred it to my extension. Yeah. Correct. So that's that highlighted 32 one, that's the the call between the admin and the client. And then the sort of hour long advice combo after that is what's what I can't find. It's the one oh, wait. Which one are you looking at? I'm looking at the one that's +1 68. No. No. So just the highlighted one at the bottom there. The thirty two minutes ending in 168 is where it started. Yep. That'd be fair. Cool. Yeah. Oh, cool. That's still pretty quick. Yeah. Mhmm. Oh, cool. Yeah. That makes it real logical too, just the flow on the visual. Everyone would be able to understand that. Yeah. Yeah. It's pretty nifty. Looking forward to it. Yeah. Yeah. Cool. Yeah. That's easy, man. Yeah. Yep. Awesome. Thank you, Curtis. Mate, I'll see you again soon, and have a lovely week. 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morning. Thank you for calling AQ Financial. This is Caden. What's going on, Curtis? How are you?\n\nYeah. Very well. Thank you. What can I help you with? Yeah.\n\nOf course. I actually don't know where he's just ducked out to. Can I pop you on hold? Thank you. Welcome to Oakview Financial.\n\nAt Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple.\n\nWe go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these value Hey, Curtis. Thank you so much. Oh, I just spotted him.\n\nHang on. Can I pop in a hold again? Thank you. That shine through in all our communications and dealings with our clients. Thanks again for your patience.\n\nWe'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation. When it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies Hello, Curtis. How you been, man?\n\nLiving the dream. Lovely to hear your voice. Oh, fantastic. Yeah. Pretty good, actually.\n\nPretty good. It's a bit a bit of a quiet one, which we we take those when we can get them. Oh. Oh, yeah? That's why you're the best, man.\n\nYep. Yeah. Actually, hang on. Yeah. Sorry.\n\nSo screenshot 2 is when client and admin linked up together, and then that first screenshot you see is basically when they transferred it to my extension. Yeah. Correct. So that's that highlighted 32 one, that's the the call between the admin and the client. And then the sort of hour long advice combo after that is what's what I can't find.\n\nIt's the one oh, wait. Which one are you looking at? I'm looking at the one that's +1 68. No. No.\n\nSo just the highlighted one at the bottom there. The thirty two minutes ending in 168 is where it started. Yep. That'd be fair. Cool.\n\nYeah. Oh, cool. That's still pretty quick. Yeah. Mhmm.\n\nOh, cool. Yeah. That makes it real logical too, just the flow on the visual. Everyone would be able to understand that. Yeah.\n\nYeah. It's pretty nifty. Looking forward to it. Yeah. Yeah.\n\nCool. Yeah. That's easy, man. Yeah. Yep.\n\nAwesome. Thank you, Curtis. Mate, I'll see you again soon, and have a lovely week. 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call.","start":55.050003,"end":63.23,"sentiment":"positive","sentiment_score":0.5542934671525033},{"text":"At Oakview Financial, we have founded our business on a number of key core values.","start":71.59499,"end":76.655,"sentiment":"neutral","sentiment_score":0.23612521787484486},{"text":"These values are clear and simple.","start":77.59499,"end":79.615,"sentiment":"neutral","sentiment_score":0.228412094215552}],"sentiment":"positive","sentiment_score":0.38452907785773277,"num_words":100,"start":34.010002,"end":79.615},{"sentences":[{"text":"We go the extra mile for clients.","start":79.755,"end":82.015,"sentiment":"neutral","sentiment_score":0.3196148914950235},{"text":"We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies.","start":82.314995,"end":89.61,"sentiment":"neutral","sentiment_score":0.2946347358979677},{"text":"And it is these value Hey, Curtis.","start":90.31,"end":93.03,"sentiment":"neutral","sentiment_score":0.1549767064196723},{"text":"Thank you so much.","start":93.03,"end":93.67,"sentiment":"positive","sentiment_score":0.43622293323278427},{"text":"Oh, I just spotted him.","start":93.67,"end":94.71,"sentiment":"neutral","sentiment_score":0.007914925739169121}],"sentiment":"neutral","sentiment_score":0.25487303640693426,"num_words":42,"start":79.755,"end":94.71},{"sentences":[{"text":"Hang on.","start":94.71,"end":94.95,"sentiment":"neutral","sentiment_score":-0.006573020014911889},{"text":"Can I pop in a hold again?","start":94.95,"end":96.135,"sentiment":"neutral","sentiment_score":0.012366061231919698},{"text":"Thank you.","start":97.095,"end":97.655,"sentiment":"neutral","sentiment_score":0.23958922922611237},{"text":"That shine through in all our communications and dealings with our clients.","start":97.975,"end":101.915,"sentiment":"neutral","sentiment_score":0.23153758918245634},{"text":"Thanks again for your patience.","start":102.135,"end":103.755005,"sentiment":"neutral","sentiment_score":0.30249189138412474}],"sentiment":"neutral","sentiment_score":0.17298233479128353,"num_words":28,"start":94.71,"end":103.755005},{"sentences":[{"text":"We'll be with you in just a moment.","start":103.895004,"end":105.915,"sentiment":"neutral","sentiment_score":0.20406558737158775},{"text":"Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation.","start":113.46999,"end":120.049995,"sentiment":"neutral","sentiment_score":0.22894995245668623},{"text":"When it comes to insurance, we work with many different insurers.","start":121.075005,"end":124.455,"sentiment":"neutral","sentiment_score":0.11738353899934074},{"text":"Our expert personal insurance advisers take a holistic approach to navigating the insurance policies Hello, Curtis.","start":124.915,"end":134.695,"sentiment":"neutral","sentiment_score":0.1680110483430326},{"text":"How you been, man?","start":136.78,"end":137.84,"sentiment":"neutral","sentiment_score":0.16530932672321796}],"sentiment":"neutral","sentiment_score":0.18235538337837187,"num_words":57,"start":103.895004,"end":137.84},{"sentences":[{"text":"Living the dream.","start":139.73999,"end":140.7,"sentiment":"positive","sentiment_score":0.6401010950406393},{"text":"Lovely to hear your voice.","start":140.7,"end":141.92,"sentiment":"positive","sentiment_score":0.7462291479110718},{"text":"Oh, fantastic.","start":148.86,"end":149.68,"sentiment":"positive","sentiment_score":0.5637285709381104},{"text":"Yeah.","start":152.325,"end":152.645,"sentiment":"neutral","sentiment_score":0.20246781408786776},{"text":"Pretty good, actually.","start":152.645,"end":153.365,"sentiment":"positive","sentiment_score":0.4984147548675537}],"sentiment":"positive","sentiment_score":0.6054727318031448,"num_words":14,"start":139.73999,"end":153.365},{"sentences":[{"text":"Pretty good.","start":153.365,"end":153.765,"sentiment":"positive","sentiment_score":0.49342411756515503},{"text":"It's a bit a bit of a quiet one, which we we take those when we can get them.","start":153.765,"end":158.02501,"sentiment":"neutral","sentiment_score":0.08880404284910152},{"text":"Oh.","start":165.285,"end":165.78,"sentiment":"neutral","sentiment_score":-0.00040035322308540344},{"text":"Oh, yeah?","start":166.9,"end":167.56,"sentiment":"neutral","sentiment_score":0.017002657987177372},{"text":"That's why you're the best, man.","start":177.7,"end":178.875,"sentiment":"neutral","sentiment_score":0.10219172885020573}],"sentiment":"neutral","sentiment_score":0.11069601283719142,"num_words":30,"start":153.365,"end":178.875},{"sentences":[{"text":"Yep.","start":187.595,"end":188.095,"sentiment":"neutral","sentiment_score":0.04544264078140259},{"text":"Yeah.","start":209.385,"end":209.885,"sentiment":"neutral","sentiment_score":0.014859541319310663},{"text":"Actually, hang on.","start":210.905,"end":212.285,"sentiment":"neutral","sentiment_score":0.010098830486337343},{"text":"Yeah.","start":222.59999,"end":222.92,"sentiment":"neutral","sentiment_score":0.012947742827236652},{"text":"Sorry.","start":222.92,"end":223.42,"sentiment":"neutral","sentiment_score":-0.03680582344532013}],"sentiment":"neutral","sentiment_score":0.009534370420234544,"num_words":7,"start":187.595,"end":223.42},{"sentences":[{"text":"So screenshot 2 is when client and admin linked up together, and then that first screenshot you see is basically when they transferred it to my extension.","start":223.48,"end":233.035,"sentiment":"neutral","sentiment_score":0.0621919741647111},{"text":"Yeah.","start":256.665,"end":256.985,"sentiment":"neutral","sentiment_score":0.0747840404510498},{"text":"Correct.","start":256.985,"end":257.305,"sentiment":"neutral","sentiment_score":0.1079639121890068},{"text":"So that's that highlighted 32 one, that's the the call between the admin and the client.","start":257.305,"end":262.445,"sentiment":"neutral","sentiment_score":0.055331498733721673},{"text":"And then the sort of hour long advice combo after that is what's what I can't find.","start":262.745,"end":267.63,"sentiment":"neutral","sentiment_score":-0.221569443888524}],"sentiment":"neutral","sentiment_score":-0.016442666310937173,"num_words":62,"start":223.48,"end":267.63},{"sentences":[{"text":"It's the one oh, wait.","start":288.845,"end":291.405,"sentiment":"neutral","sentiment_score":-0.017725500836968423},{"text":"Which one are you looking at?","start":291.405,"end":292.04498,"sentiment":"neutral","sentiment_score":-0.017431695169458788},{"text":"I'm looking at the one that's +1 68.","start":292.04498,"end":293.85,"sentiment":"neutral","sentiment_score":-0.015272774267941713},{"text":"No.","start":300.81,"end":301.05002,"sentiment":"neutral","sentiment_score":-0.17423252761363983},{"text":"No.","start":301.05002,"end":301.29,"sentiment":"neutral","sentiment_score":-0.17691177129745483}],"sentiment":"neutral","sentiment_score":-0.03174019848839158,"num_words":21,"start":288.845,"end":301.29},{"sentences":[{"text":"So just the highlighted one at the bottom there.","start":301.29,"end":303.47,"sentiment":"neutral","sentiment_score":-0.08002610546019343},{"text":"The thirty two minutes ending in 168 is where it started.","start":303.69,"end":307.87,"sentiment":"neutral","sentiment_score":-0.014356580139561132},{"text":"Yep.","start":309.565,"end":310.065,"sentiment":"neutral","sentiment_score":0.06327538192272186},{"text":"That'd be fair.","start":317.005,"end":317.905,"sentiment":"neutral","sentiment_score":0.20994144678115845},{"text":"Cool.","start":333.90002,"end":334.22,"sentiment":"positive","sentiment_score":0.3912864923477173}],"sentiment":"neutral","sentiment_score":0.008249155357480048,"num_words":25,"start":301.29,"end":334.22},{"sentences":[{"text":"Yeah.","start":334.22,"end":334.695,"sentiment":"neutral","sentiment_score":0.06517364829778671},{"text":"Oh, cool.","start":342.215,"end":342.695,"sentiment":"neutral","sentiment_score":0.2834116965532303},{"text":"That's still pretty quick.","start":342.695,"end":343.915,"sentiment":"positive","sentiment_score":0.36003047227859497},{"text":"Yeah.","start":351.43,"end":351.93,"sentiment":"neutral","sentiment_score":0.032208219170570374},{"text":"Mhmm.","start":366.245,"end":366.745,"sentiment":"neutral","sentiment_score":0.06053425371646881}],"sentiment":"neutral","sentiment_score":0.24054015593396294,"num_words":9,"start":334.22,"end":366.745},{"sentences":[{"text":"Oh, cool.","start":369.445,"end":370.105,"sentiment":"positive","sentiment_score":0.43843965232372284},{"text":"Yeah.","start":382.18,"end":382.68,"sentiment":"neutral","sentiment_score":0.30519890785217285},{"text":"That makes it real logical too, just the flow on the visual.","start":382.835,"end":386.035,"sentiment":"positive","sentiment_score":0.37951991707086563},{"text":"Everyone would be able to understand that.","start":386.035,"end":387.655,"sentiment":"positive","sentiment_score":0.34639163528169903},{"text":"Yeah.","start":403.90002,"end":404.14,"sentiment":"neutral","sentiment_score":-0.030045893043279648}],"sentiment":"positive","sentiment_score":0.35352229440341826,"num_words":23,"start":369.445,"end":404.14},{"sentences":[{"text":"Yeah.","start":404.14,"end":404.64,"sentiment":"neutral","sentiment_score":-0.03277697041630745},{"text":"It's pretty nifty.","start":423.755,"end":424.735,"sentiment":"positive","sentiment_score":0.6836590568224589},{"text":"Looking forward to it.","start":424.96,"end":430.50998,"sentiment":"neutral","sentiment_score":0.07711664214730263},{"text":"Yeah.","start":439.67502,"end":440.17502,"sentiment":"neutral","sentiment_score":0.01799868792295456},{"text":"Yeah.","start":450.95502,"end":451.355,"sentiment":"neutral","sentiment_score":0.06926410645246506}],"sentiment":"neutral","sentiment_score":0.24139295630156993,"num_words":10,"start":404.14,"end":451.355},{"sentences":[{"text":"Cool.","start":451.355,"end":451.855,"sentiment":"neutral","sentiment_score":0.2153826355934143},{"text":"Yeah.","start":457.69998,"end":458.02,"sentiment":"neutral","sentiment_score":0.05829619988799095},{"text":"That's easy, man.","start":458.02,"end":459.08,"sentiment":"neutral","sentiment_score":0.13043323159217834},{"text":"Yeah.","start":459.86,"end":460.36,"sentiment":"neutral","sentiment_score":0.04487507790327072},{"text":"Yep.","start":460.9,"end":461.27695,"sentiment":"neutral","sentiment_score":0.12131240963935852}],"sentiment":"neutral","sentiment_score":0.11873800254293851,"num_words":7,"start":451.355,"end":461.27695},{"sentences":[{"text":"Awesome.","start":462.95694,"end":463.45694,"sentiment":"positive","sentiment_score":0.5208250284194946},{"text":"Thank you, Curtis.","start":463.59695,"end":464.57693,"sentiment":"positive","sentiment_score":0.5141550600528717},{"text":"Mate, I'll see you again soon, and have a lovely week.","start":465.27695,"end":467.69696,"sentiment":"positive","sentiment_score":0.42493837394497613},{"text":"Bye.","start":469.43695,"end":469.93695,"sentiment":"neutral","sentiment_score":0.2538153827190399}],"sentiment":"positive","sentiment_score":0.43696423154324293,"num_words":16,"start":462.95694,"end":469.93695}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Thank you for calling AQ Financial. This is Caden.\n\nChannel 0: What's up, chief?\n\nChannel 1: What's going on, Curtis? How are you?\n\nChannel 0: How are you, man? I'm good. Yourself?\n\nChannel 1: Yeah. Very well. Thank you. What can I help you\n\nChannel 0: Good,\n\nChannel 1: with?\n\nChannel 0: mate. Good. Good. So ask Tommy if he's available, please.\n\nChannel 1: Yeah. Of course. I actually don't know where he's just ducked out to. Can I pop you on hold?\n\nChannel 0: Yeah. Go for it, mate. No worries.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values.\n\nThese values are clear and simple. We go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these value Hey, Curtis. Thank you so much.\n\nOh, I just spotted him. Hang on. Can I pop in a hold\n\nChannel 0: Awesome.\n\nChannel 1: again?\n\nChannel 0: Now good.\n\nChannel 1: Thank you. That shine through in all our communications and dealings with our clients. Thanks again for your patience. We'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation.\n\nWhen it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies Hello,\n\nChannel 0: Hello?\n\nChannel 1: Curtis.\n\nChannel 0: Hello, Tommy.\n\nChannel 1: How you been, man?\n\nChannel 0: Good, man. How are you?\n\nChannel 1: Living the dream. Lovely to hear your voice.\n\nChannel 0: Yeah. Likewise, mate. I had, you know, the key tips come up on my Spotify list, and I was like, alright. Gonna give Tommy a call. So\n\nChannel 1: Oh,\n\nChannel 0: the\n\nChannel 1: fantastic.\n\nChannel 0: Falcon Connection. How are you, mate? You doing alright?\n\nChannel 1: Yeah. Pretty good, actually. Pretty\n\nChannel 0: Good,\n\nChannel 1: good. It's a bit\n\nChannel 0: mate.\n\nChannel 1: a bit of a quiet one, which we we take those when we can get them.\n\nChannel 0: Hey. Tell me about it, mate. It's quite Monday for once, so I'm the same. I just had an outage for about two hours, though, which kinda sucks, but back up\n\nChannel 1: Oh.\n\nChannel 0: and running now. So it's oh, yeah.\n\nChannel 1: Oh, yeah?\n\nChannel 0: And NBN, mate. Standard NBN stuff. That's why I've got you on a Aussie broadband connection because then you don't have to deal with all the NBN faults and outages and all that problem. That's why your Internet always just works.\n\nChannel 1: That's why you're the\n\nChannel 0: Yeah.\n\nChannel 1: best, man.\n\nChannel 0: Let's try. I'll try. Mate, anyway, I've looked at your email. I just wanted to ask you just a few questions just so I can get to the bottom of it\n\nChannel 1: Yep.\n\nChannel 0: and go find this recording file that you need. Give me one sec. I'll just pull the file up. So first call, mate, that that came in so I'm guessing that was so that was a inbound call by the looks of it or outbound?\n\nChannel 1: Yeah. Actually, hang on.\n\nChannel 0: Alright. Because I can see in your email, the first screenshot you've got there, it looks like it's an incoming call from +1 23.\n\nChannel 1: Yeah.\n\nChannel 0: Oh,\n\nChannel 1: Sorry.\n\nChannel 0: actually, no.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: screenshot\n\nChannel 0: Yep.\n\nChannel 1: 2 is when client and admin linked up together, and then that first screenshot you see is basically when they transferred it to my extension.\n\nChannel 0: Yeah. Gotcha. And I can see that the 9841, which is the pilot number, which we're trying to get changed to, and then that's getting changed to the and you're able to so that recording file, the third one in the first screenshot, are you able to pull that, and that doesn't have the data in it?\n\nChannel 1: Yeah. Correct. So that's that\n\nChannel 0: Alright.\n\nChannel 1: highlighted 32 one, that's the the call between the admin and the client. And then\n\nChannel 0: Yep.\n\nChannel 1: the sort of hour long advice combo after that is what's what I can't find.\n\nChannel 0: Can't find it right. Let me just have a look, mate. I might be able to pull it out using it. What's that time frame like? So it's basically what I'm looking for is a call you talking to the talking to the client, and the client's number is the one ending in 078.\n\nCorrect?\n\nChannel 1: It's the one oh, wait. Which one are you looking at? I'm looking at the one that's +1 68.\n\nChannel 0: One sec. I'm looking at the first one.\n\nChannel 1: No. No. So just the highlighted one at the bottom there. The\n\nChannel 0: Okay.\n\nChannel 1: thirty two\n\nChannel 0: Right.\n\nChannel 1: minutes ending in 168 is\n\nChannel 0: One\n\nChannel 1: where\n\nChannel 0: oh,\n\nChannel 1: it\n\nChannel 0: sorry.\n\nChannel 1: started.\n\nChannel 0: +1 68 is that one. Yep.\n\nChannel 1: Yep.\n\nChannel 0: K. +1 68. Let me see if I can quickly find it now, mate. And if I can find it now, I can send it to you.\n\nChannel 1: That'd be fair.\n\nChannel 0: Connor's probably let you know, mate, but we're expecting a reporting update. We're trying to make the reporting a lot simpler. The way it's working right now, it's working, but it's not. It's working in my eyes. And it makes sense to me from a telecommunications product perspective, but it doesn't make sense from a customer perspective.\n\nSo\n\nChannel 1: Cool.\n\nChannel 0: we\n\nChannel 1: Yeah.\n\nChannel 0: are making changes that were meant to be pushed on Sunday, but my developer's been ill. So they're being pushed tonight from what I've been told.\n\nChannel 1: Oh, cool. That's\n\nChannel 0: Hopefully,\n\nChannel 1: still pretty\n\nChannel 0: this\n\nChannel 1: quick.\n\nChannel 0: the whole aim, mate, is to make it easy for you guys to view calls. Right now, I've only got two filters, which is inbound and outbound. I've asked\n\nChannel 1: Yeah.\n\nChannel 0: him to add an internal filter. So that way, if you guys are having a conversation internally, like you call someone else at Oakview, it comes up as internal. It comes up as internal. So that way, we know when there's an inbound call coming into a customer, we'll see the inbound call, we'll see\n\nChannel 1: Mhmm.\n\nChannel 0: the internal, and then we'll see the transfer. So\n\nChannel 1: Oh, cool.\n\nChannel 0: it's easy to that's that's what I suppose I'm I'm trying to achieve on me is that it's so it's if you guys look at it, it's like the timeline of what happened, and it breaks. It splits up each call so you can view only that recording for that call, if that makes sense.\n\nChannel 1: Yeah. That makes it real logical too, just the flow on the visual. Everyone would be able to understand that.\n\nChannel 0: Yeah. That's yeah. We were I sat down with Connor for about an hour. We looked at what the current export was providing. There was some data missing in the call to column from the CSV export, but I've gone back.\n\nHe's he's basically given me that feedback. It's it's actually his feedback from me. He came up with the the idea it wasn't me. So\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: yeah. So I've just taken that away because I think that's a the way that he's he's built it will work for all three types of calls. So I've taken that to my devs. Dev's gone, yep. Two thumbs up.\n\nI agree with you. It's a better way to do things. So it's just now, hopefully, he rolls it out tonight, and and then we will never have this issue again because it'll all be nice and descript and clear cut.\n\nChannel 1: It's pretty nifty. Looking forward\n\nChannel 0: Which which we're trying, mate. We're trying. We're trying to make it trying to make it easy. Unfortunately,\n\nChannel 1: to it.\n\nChannel 0: like, reporting always falls into that, like, last tertiary services sort of basket, and I don't want it to because I know for you guys, it's very, very, very, very valuable. So I'm\n\nChannel 1: Yeah.\n\nChannel 0: trying to make sure that we get whatever what the reporting function right so that you guys can just do your thing and it never comes to this, and you don't have to waste time on, hey. I like, where did this recording go? You know what I mean?\n\nChannel 1: Yeah. Cool.\n\nChannel 0: Cool. Easy, mate. Alright. Do you wanna give me a few minutes? If I find that file, I'll just flick it back to you.\n\nChannel 1: Yeah.\n\nChannel 0: Is\n\nChannel 1: That's\n\nChannel 0: that okay\n\nChannel 1: easy,\n\nChannel 0: if\n\nChannel 1: man.\n\nChannel 0: I send an email?\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: Perfect, man. I'll get that done. Thank you, sir.\n\nChannel 1: Awesome.\n\nChannel 0: Always a\n\nChannel 1: Thank\n\nChannel 0: pleasure.\n\nChannel 1: you,\n\nChannel 0: Lovely\n\nChannel 1: Curtis.\n\nChannel 0: speaking with you.\n\nChannel 1: Mate, I'll see you again soon, and have a lovely week.\n\nChannel 0: You too, man. Take care, Tommy. See you, pal.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.34285131096839905},{"text":"Thank you for calling AQ Financial.","start":2.0,"end":3.36,"sentiment":"positive","sentiment_score":0.5223852097988129},{"text":"This is Caden.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.4209317664305369}],"sentiment":"positive","sentiment_score":0.4620735618201169,"channel":1,"num_words":11,"start":1.36,"end":4.18},{"sentences":[{"text":"What's up, chief?","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18793892860412598}],"sentiment":"neutral","sentiment_score":0.18793892860412598,"channel":0,"num_words":3,"start":4.7999997,"end":5.7799997},{"sentences":[{"text":"What's going on, Curtis?","start":6.0,"end":7.12,"sentiment":"neutral","sentiment_score":0.12705918960273266},{"text":"How are 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client.","start":258.105,"end":262.445,"sentiment":"neutral","sentiment_score":0.0483277879941922},{"text":"And then","start":262.745,"end":263.305,"sentiment":"neutral","sentiment_score":-0.001276995986700058}],"sentiment":"neutral","sentiment_score":0.0417138167967399,"channel":1,"num_words":15,"start":258.105,"end":263.305},{"sentences":[{"text":"Yep.","start":263.14,"end":263.64,"sentiment":"neutral","sentiment_score":-0.03657529130578041}],"sentiment":"neutral","sentiment_score":-0.03657529130578041,"channel":0,"num_words":1,"start":263.14,"end":263.64},{"sentences":[{"text":"the sort of hour long advice combo after that is what's what I can't find.","start":263.305,"end":267.63,"sentiment":"neutral","sentiment_score":-0.25094177027543385}],"sentiment":"neutral","sentiment_score":-0.25094177027543385,"channel":1,"num_words":15,"start":263.305,"end":267.63},{"sentences":[{"text":"Can't find it right.","start":268.18002,"end":269.32,"sentiment":"negative","sentiment_score":-0.48061686754226685},{"text":"Let me just have a look, mate.","start":270.39502,"end":271.595,"sentiment":"neutral","sentiment_score":-0.03097983023950032},{"text":"I might be able to pull it out using it.","start":271.595,"end":273.855,"sentiment":"neutral","sentiment_score":0.024155404418706894},{"text":"What's that time frame like?","start":274.875,"end":276.73502,"sentiment":"neutral","sentiment_score":-0.022875258699059486},{"text":"So it's basically what I'm looking for is a call you talking to the talking to the client, and the client's number is the one ending in 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68.","start":292.04498,"end":293.85,"sentiment":"neutral","sentiment_score":-0.015272774267941713}],"sentiment":"neutral","sentiment_score":-0.016599993123427817,"channel":1,"num_words":19,"start":288.845,"end":293.85},{"sentences":[{"text":"One sec.","start":295.33,"end":295.88998,"sentiment":"neutral","sentiment_score":-0.007144297007471323},{"text":"I'm looking at the first one.","start":295.88998,"end":297.27,"sentiment":"neutral","sentiment_score":-0.017798008707662422}],"sentiment":"neutral","sentiment_score":-0.015134580782614648,"channel":0,"num_words":8,"start":295.33,"end":297.27},{"sentences":[{"text":"No.","start":300.81,"end":301.05002,"sentiment":"neutral","sentiment_score":-0.17423252761363983},{"text":"No.","start":301.05002,"end":301.29,"sentiment":"neutral","sentiment_score":-0.17691177129745483},{"text":"So just the highlighted one at the bottom 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you.","start":314.46,"end":316.63998,"sentiment":"neutral","sentiment_score":0.22402292375381178}],"sentiment":"neutral","sentiment_score":0.1954709788163503,"channel":0,"num_words":27,"start":310.565,"end":316.63998},{"sentences":[{"text":"That'd be fair.","start":317.005,"end":317.905,"sentiment":"neutral","sentiment_score":0.20994144678115845}],"sentiment":"neutral","sentiment_score":0.20994144678115845,"channel":1,"num_words":3,"start":317.005,"end":317.905},{"sentences":[{"text":"Connor's probably let you know, mate, but we're expecting a reporting update.","start":317.5,"end":320.86,"sentiment":"neutral","sentiment_score":-0.09359884106864531},{"text":"We're trying to make the reporting a lot simpler.","start":320.86,"end":323.03998,"sentiment":"neutral","sentiment_score":0.07638502224451965},{"text":"The way it's working right now, it's working, but it's not.","start":323.58,"end":326.565,"sentiment":"neutral","sentiment_score":-0.03707535581832582},{"text":"It's working in my 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making changes that were meant to be pushed on Sunday, but my developer's been ill.","start":334.325,"end":338.745,"sentiment":"neutral","sentiment_score":-0.10538593376986682},{"text":"So they're being pushed tonight from what I've been told.","start":339.045,"end":342.025,"sentiment":"neutral","sentiment_score":-0.05280826799571514}],"sentiment":"neutral","sentiment_score":-0.08516375462596233,"channel":0,"num_words":26,"start":334.325,"end":342.025},{"sentences":[{"text":"Oh, 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yeah.","start":387.755,"end":388.475,"sentiment":"neutral","sentiment_score":0.08742036670446396},{"text":"We were I sat down with Connor for about an hour.","start":388.475,"end":390.475,"sentiment":"neutral","sentiment_score":0.06107168204405091},{"text":"We looked at what the current export was providing.","start":390.475,"end":392.555,"sentiment":"neutral","sentiment_score":0.0421867153296868},{"text":"There was some data missing in the call to column from the CSV export, but I've gone back.","start":392.555,"end":397.7,"sentiment":"neutral","sentiment_score":-0.006205934255073468}],"sentiment":"neutral","sentiment_score":0.03034191798963925,"channel":0,"num_words":41,"start":387.435,"end":397.7},{"sentences":[{"text":"He's he's basically given me that feedback.","start":397.7,"end":399.7,"sentiment":"neutral","sentiment_score":0.10005015560558864},{"text":"It's it's actually his feedback from me.","start":399.7,"end":401.38,"sentiment":"neutral","sentiment_score":-0.005909575215939965},{"text":"He came up with the the idea it wasn't me.","start":401.38,"end":403.46002,"sentiment":"neutral","sentiment_score":-0.09610017500817776},{"text":"So","start":403.46002,"end":403.96002,"sentiment":"neutral","sentiment_score":-0.034028586000204086}],"sentiment":"neutral","sentiment_score":-0.013441850934177636,"channel":0,"num_words":25,"start":397.7,"end":403.96002},{"sentences":[{"text":"Yeah.","start":403.90002,"end":404.14,"sentiment":"neutral","sentiment_score":-0.030045893043279648},{"text":"Yeah.","start":404.14,"end":404.64,"sentiment":"neutral","sentiment_score":-0.03277697041630745}],"sentiment":"neutral","sentiment_score":-0.03141143172979355,"channel":1,"num_words":2,"start":403.90002,"end":404.64},{"sentences":[{"text":"yeah.","start":404.98,"end":405.22,"sentiment":"neutral","sentiment_score":-0.02773416228592396},{"text":"So I've just taken that away because I think that's a the way that he's he's built it will work for all three types of calls.","start":405.22,"end":410.865,"sentiment":"neutral","sentiment_score":-0.07122407359285997},{"text":"So I've taken that to my devs.","start":410.865,"end":412.145,"sentiment":"neutral","sentiment_score":-0.00698554322921804},{"text":"Dev's gone, yep.","start":412.145,"end":413.185,"sentiment":"neutral","sentiment_score":-0.0008284325400988261},{"text":"Two thumbs up.","start":413.185,"end":413.745,"sentiment":"neutral","sentiment_score":0.31230559945106506}],"sentiment":"neutral","sentiment_score":-0.024850684439297766,"channel":0,"num_words":40,"start":404.98,"end":413.745},{"sentences":[{"text":"I agree with you.","start":413.745,"end":414.465,"sentiment":"positive","sentiment_score":0.5121324509382248},{"text":"It's a better way to do things.","start":414.465,"end":415.925,"sentiment":"positive","sentiment_score":0.5318739243916103},{"text":"So it's just now, hopefully, he rolls it out tonight, and and then we will never have this issue again because it'll all be nice and descript and clear cut.","start":415.985,"end":423.605,"sentiment":"positive","sentiment_score":0.43754603266716}],"sentiment":"positive","sentiment_score":0.46092751840265783,"channel":0,"num_words":41,"start":413.745,"end":423.605},{"sentences":[{"text":"It's pretty nifty.","start":423.755,"end":424.735,"sentiment":"positive","sentiment_score":0.6836590568224589},{"text":"Looking forward","start":424.96,"end":425.69998,"sentiment":"neutral","sentiment_score":0.28625793755054474}],"sentiment":"positive","sentiment_score":0.5246986091136933,"channel":1,"num_words":5,"start":423.755,"end":425.69998},{"sentences":[{"text":"Which which we're trying, mate.","start":425.68002,"end":426.88,"sentiment":"neutral","sentiment_score":0.12400615513324738},{"text":"We're trying.","start":426.88,"end":427.28,"sentiment":"neutral","sentiment_score":0.06293997913599014},{"text":"We're trying to make it trying to make it 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mean?","start":449.815,"end":450.875,"sentiment":"neutral","sentiment_score":-0.012240119650959969}],"sentiment":"neutral","sentiment_score":0.023555483307917506,"channel":0,"num_words":49,"start":439.89502,"end":450.875},{"sentences":[{"text":"Yeah.","start":450.95502,"end":451.355,"sentiment":"neutral","sentiment_score":0.06926410645246506},{"text":"Cool.","start":451.355,"end":451.855,"sentiment":"neutral","sentiment_score":0.2153826355934143}],"sentiment":"neutral","sentiment_score":0.14232337102293968,"channel":1,"num_words":2,"start":450.95502,"end":451.855},{"sentences":[{"text":"Cool.","start":452.32,"end":452.64,"sentiment":"neutral","sentiment_score":0.2561465799808502},{"text":"Easy, mate.","start":452.64,"end":453.12003,"sentiment":"positive","sentiment_score":0.36811554431915283},{"text":"Alright.","start":453.12003,"end":453.36002,"sentiment":"neutral","sentiment_score":0.1300685703754425},{"text":"Do you wanna give me a few minutes?","start":453.36002,"end":454.56003,"sentiment":"neutral","sentiment_score":0.05454353243112564},{"text":"If I find that file, I'll just flick it back to you.","start":454.56003,"end":457.30002,"sentiment":"neutral","sentiment_score":0.0768246262644728}],"sentiment":"neutral","sentiment_score":0.10336208390071988,"channel":0,"num_words":24,"start":452.32,"end":457.30002},{"sentences":[{"text":"Yeah.","start":457.69998,"end":458.02,"sentiment":"neutral","sentiment_score":0.05829619988799095}],"sentiment":"neutral","sentiment_score":0.05829619988799095,"channel":1,"num_words":1,"start":457.69998,"end":458.02},{"sentences":[{"text":"Is","start":457.84003,"end":458.08002,"sentiment":"neutral","sentiment_score":0.044775206595659256}],"sentiment":"neutral","sentiment_score":0.044775206595659256,"channel":0,"num_words":1,"start":457.84003,"end":458.08002},{"sentences":[{"text":"That's","start":458.02,"end":458.25998,"sentiment":"neutral","sentiment_score":0.1253516972064972}],"sentiment":"neutral","sentiment_score":0.1253516972064972,"channel":1,"num_words":1,"start":458.02,"end":458.25998},{"sentences":[{"text":"that okay","start":458.08002,"end":458.40002,"sentiment":"neutral","sentiment_score":0.13485554233193398}],"sentiment":"neutral","sentiment_score":0.13485554233193398,"channel":0,"num_words":2,"start":458.08002,"end":458.40002},{"sentences":[{"text":"easy,","start":458.25998,"end":458.58,"sentiment":"neutral","sentiment_score":0.17130030691623688}],"sentiment":"neutral","sentiment_score":0.17130030691623688,"channel":1,"num_words":1,"start":458.25998,"end":458.58},{"sentences":[{"text":"if","start":458.40002,"end":458.64,"sentiment":"neutral","sentiment_score":0.1566428244113922}],"sentiment":"neutral","sentiment_score":0.1566428244113922,"channel":0,"num_words":1,"start":458.40002,"end":458.64},{"sentences":[{"text":"man.","start":458.58,"end":459.08,"sentiment":"neutral","sentiment_score":0.09464769065380096}],"sentiment":"neutral","sentiment_score":0.09464769065380096,"channel":1,"num_words":1,"start":458.58,"end":459.08},{"sentences":[{"text":"I send an email?","start":458.64,"end":459.54,"sentiment":"neutral","sentiment_score":0.031463474966585636}],"sentiment":"neutral","sentiment_score":0.031463474966585636,"channel":0,"num_words":4,"start":458.64,"end":459.54},{"sentences":[{"text":"Yeah.","start":459.86,"end":460.36,"sentiment":"neutral","sentiment_score":0.04487507790327072}],"sentiment":"neutral","sentiment_score":0.04487507790327072,"channel":1,"num_words":1,"start":459.86,"end":460.36},{"sentences":[{"text":"Okay.","start":460.64,"end":461.04,"sentiment":"neutral","sentiment_score":0.0676785260438919}],"sentiment":"neutral","sentiment_score":0.0676785260438919,"channel":0,"num_words":1,"start":460.64,"end":461.04},{"sentences":[{"text":"Yep.","start":460.9,"end":461.27695,"sentiment":"neutral","sentiment_score":0.12131240963935852}],"sentiment":"neutral","sentiment_score":0.12131240963935852,"channel":1,"num_words":1,"start":460.9,"end":461.27695},{"sentences":[{"text":"Perfect, man.","start":461.04,"end":461.52002,"sentiment":"positive","sentiment_score":0.361350953578949},{"text":"I'll get that done.","start":461.52002,"end":462.24002,"sentiment":"neutral","sentiment_score":0.29803409427404404},{"text":"Thank you, sir.","start":462.24002,"end":463.14,"sentiment":"positive","sentiment_score":0.49386366208394367}],"sentiment":"positive","sentiment_score":0.3773810300562117,"channel":0,"num_words":9,"start":461.04,"end":463.14},{"sentences":[{"text":"Awesome.","start":462.95694,"end":463.45694,"sentiment":"positive","sentiment_score":0.5208250284194946}],"sentiment":"positive","sentiment_score":0.5208250284194946,"channel":1,"num_words":1,"start":462.95694,"end":463.45694},{"sentences":[{"text":"Always a","start":463.2,"end":463.6,"sentiment":"positive","sentiment_score":0.4485027492046356}],"sentiment":"positive","sentiment_score":0.4485027492046356,"channel":0,"num_words":2,"start":463.2,"end":463.6},{"sentences":[{"text":"Thank","start":463.59695,"end":463.83694,"sentiment":"positive","sentiment_score":0.6057729721069336}],"sentiment":"positive","sentiment_score":0.6057729721069336,"channel":1,"num_words":1,"start":463.59695,"end":463.83694},{"sentences":[{"text":"pleasure.","start":463.6,"end":464.0,"sentiment":"positive","sentiment_score":0.6230674982070923}],"sentiment":"positive","sentiment_score":0.6230674982070923,"channel":0,"num_words":1,"start":463.6,"end":464.0},{"sentences":[{"text":"you,","start":463.83694,"end":464.07693,"sentiment":"positive","sentiment_score":0.48958462476730347}],"sentiment":"positive","sentiment_score":0.48958462476730347,"channel":1,"num_words":1,"start":463.83694,"end":464.07693},{"sentences":[{"text":"Lovely","start":464.0,"end":464.32,"sentiment":"positive","sentiment_score":0.5795802474021912}],"sentiment":"positive","sentiment_score":0.5795802474021912,"channel":0,"num_words":1,"start":464.0,"end":464.32},{"sentences":[{"text":"Curtis.","start":464.07693,"end":464.57693,"sentiment":"positive","sentiment_score":0.4471075832843781}],"sentiment":"positive","sentiment_score":0.4471075832843781,"channel":1,"num_words":1,"start":464.07693,"end":464.57693},{"sentences":[{"text":"speaking with you.","start":464.32,"end":465.17688,"sentiment":"positive","sentiment_score":0.3413018186887105}],"sentiment":"positive","sentiment_score":0.3413018186887105,"channel":0,"num_words":3,"start":464.32,"end":465.17688},{"sentences":[{"text":"Mate, I'll see you again soon, and have a lovely week.","start":465.27695,"end":467.69696,"sentiment":"positive","sentiment_score":0.42493837394497613}],"sentiment":"positive","sentiment_score":0.42493837394497613,"channel":1,"num_words":11,"start":465.27695,"end":467.69696},{"sentences":[{"text":"You too, man.","start":467.6569,"end":468.2169,"sentiment":"positive","sentiment_score":0.40602797269821167},{"text":"Take care, Tommy.","start":468.2169,"end":468.85687,"sentiment":"positive","sentiment_score":0.4257010519504547},{"text":"See you, pal.","start":468.85687,"end":469.5969,"sentiment":"positive","sentiment_score":0.41226714849472046}],"sentiment":"positive","sentiment_score":0.4146653910477956,"channel":0,"num_words":9,"start":467.6569,"end":469.5969},{"sentences":[{"text":"Bye.","start":469.43695,"end":469.93695,"sentiment":"neutral","sentiment_score":0.2538153827190399}],"sentiment":"neutral","sentiment_score":0.2538153827190399,"channel":1,"num_words":1,"start":469.43695,"end":469.93695},{"sentences":[{"text":"Bye.","start":470.2169,"end":470.7169,"sentiment":"neutral","sentiment_score":-0.0946866050362587}],"sentiment":"neutral","sentiment_score":-0.0946866050362587,"channel":0,"num_words":1,"start":470.2169,"end":470.7169}]},"summary":{"result":"success","short":"A representative from AQ Financial provides information about their services, including their expertise in financial planning and insurance. They discuss a recent outage and try to access a recording file. The customer and agent discuss a call between the admin and the client, and the representative tries to find the call recording file. They also discuss a recent call between the admin and the client, and the agent explains that they are making changes that will be made soon, and the reporting function is easy to use. The agent assures the customer that they will make the changes and that they will not have any issues."},"intents":{"segments":[{"text":"Thank you for calling AQ Financial. This is Caden. What's up, chief?","start_word":2,"end_word":13,"intents":[{"intent":"Call q financial","confidence_score":0.0012956193},{"intent":"Share q financial experience","confidence_score":0.00011452261}]},{"text":"What can I help Good, you with? mate. Good.","start_word":33,"end_word":41,"intents":[{"intent":"Offer help","confidence_score":0.00273419},{"intent":"Offer assistance with insurance","confidence_score":0.05380474}]},{"text":"So ask Tommy if he's available, please.","start_word":43,"end_word":49,"intents":[{"intent":"Ensure thomas is available","confidence_score":0.0012913789}]},{"text":"So ask Tommy if he's available, please. Yeah.","start_word":43,"end_word":50,"intents":[{"intent":"Ask tom","confidence_score":0.14388126}]},{"text":"Can I pop you on hold? Yeah.","start_word":63,"end_word":69,"intents":[{"intent":"Arrange call on hold","confidence_score":0.0005042581}]},{"text":"Thank you so much.","start_word":217,"end_word":220,"intents":[{"intent":"Express gratitude","confidence_score":0.22848621},{"intent":"Express gratitude","confidence_score":0.093532756}]},{"text":"Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation. When it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies Hello, Hello?","start_word":265,"end_word":309,"intents":[{"intent":"Assist with investments","confidence_score":0.018015636}]},{"text":"I just had an outage for about two hours, though, which kinda sucks, but back up Oh.","start_word":411,"end_word":427,"intents":[{"intent":"Check outage status","confidence_score":0.004140686}]},{"text":"And I can see that the 9841, which is the pilot number, which we're trying to get changed to, and then that's getting changed to the and you're able to so that recording file, the third one in the first screenshot, are you able to pull that, and that doesn't have the data in it? Yeah.","start_word":626,"end_word":681,"intents":[{"intent":"Obtain pilot number","confidence_score":0.011857553},{"intent":"Pull information","confidence_score":0.29500085},{"intent":"Pull information","confidence_score":0.062499706}]},{"text":"What's that time frame like?","start_word":739,"end_word":743,"intents":[{"intent":"Look up time frame","confidence_score":0.00080590515}]},{"text":"Let me see if I can quickly find it now, mate. And if I can find it now, I can send it to you. That'd be fair.","start_word":837,"end_word":863,"intents":[{"intent":"Send information","confidence_score":0.13037233},{"intent":"Send information","confidence_score":0.06843035}]},{"text":"Connor's probably let you know, mate, but we're expecting a reporting update. We're trying to make the reporting a lot simpler.","start_word":864,"end_word":884,"intents":[{"intent":"Improve reporting","confidence_score":0.024856476}]},{"text":"And it makes sense to me from a telecommunications product perspective, but it doesn't make sense from a customer perspective. So Cool.","start_word":901,"end_word":922,"intents":[{"intent":"Clarify product understanding","confidence_score":0.0000064738297}]},{"text":"That makes it real logical too, just the flow on the visual. Everyone would be able to understand that. Yeah.","start_word":1112,"end_word":1131,"intents":[{"intent":"Understand call recording flow","confidence_score":0.0026957702}]},{"text":"There was some data missing in the call to column from the CSV export, but I've gone back.","start_word":1154,"end_word":1171,"intents":[{"intent":"Explain csv export","confidence_score":0.0027503362}]},{"text":"He's he's basically given me that feedback.","start_word":1172,"end_word":1178,"intents":[{"intent":"Seek feedback","confidence_score":0.0041466337}]},{"text":"We're trying to make it trying to make it easy. Unfortunately, to it.","start_word":1292,"end_word":1304,"intents":[{"intent":"Make it easy","confidence_score":0.013240237}]},{"text":"I send an email? Yeah.","start_word":1422,"end_word":1426,"intents":[{"intent":"Send email","confidence_score":0.39552096}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you for calling AQ Financial. This is Caden.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.45756590366363525},{"text":"What's up, chief? What's going on, Curtis? How are you? How are you, man?","start_word":11,"end_word":24,"sentiment":"neutral","sentiment_score":0.16523316502571106},{"text":"I'm good.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.3491857945919037},{"text":"Yourself? Yeah.","start_word":27,"end_word":28,"sentiment":"neutral","sentiment_score":0.24391205608844757},{"text":"Very well. Thank you.","start_word":29,"end_word":32,"sentiment":"positive","sentiment_score":0.4346374273300171},{"text":"What can I help Good, you with? mate. Good. Good. So ask Tommy if he's available, please. Yeah. Of course. I actually don't know where he's just ducked out to. Can I pop you on hold? Yeah. Go for it, mate. No worries. Thank Thank you. you. Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done.","start_word":33,"end_word":105,"sentiment":"neutral","sentiment_score":0.12214227020740508},{"text":"Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call.","start_word":106,"end_word":162,"sentiment":"positive","sentiment_score":0.4593580663204193},{"text":"At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple. We go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these value Hey, Curtis.","start_word":163,"end_word":216,"sentiment":"neutral","sentiment_score":0.2516688108444214},{"text":"Thank you so much.","start_word":217,"end_word":220,"sentiment":"positive","sentiment_score":0.42392516136169434},{"text":"Oh, I just spotted him. Hang on. Can I pop in a hold Awesome. again? Now good. Thank you. That shine through in all our communications and dealings with our clients. Thanks again for your patience. We'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation. When it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies Hello, Hello? Curtis. Hello, Tommy. How you been, man?","start_word":221,"end_word":316,"sentiment":"neutral","sentiment_score":0.16276440117508173},{"text":"Good, man. How are you? Living the dream. Lovely to hear your voice.","start_word":317,"end_word":329,"sentiment":"positive","sentiment_score":0.5967695116996765},{"text":"Yeah. Likewise, mate. I had, you know, the key tips come up on my Spotify list, and I was like, alright. Gonna give Tommy a call.","start_word":330,"end_word":355,"sentiment":"neutral","sentiment_score":0.09926135838031767},{"text":"So Oh, the fantastic. Falcon Connection.","start_word":356,"end_word":361,"sentiment":"positive","sentiment_score":0.4638711214065552},{"text":"How are you, mate? You doing alright? Yeah.","start_word":362,"end_word":369,"sentiment":"neutral","sentiment_score":0.196540042757988},{"text":"Pretty good, actually. Pretty Good, good.","start_word":370,"end_word":375,"sentiment":"positive","sentiment_score":0.5089511871337891},{"text":"It's a bit mate. a bit of a quiet one, which we we take those when we can get them. Hey. Tell me about it, mate. It's quite Monday for once, so I'm the same. I just had an outage for about two hours, though, which kinda sucks, but back up Oh. and running now. So it's oh, yeah. Oh, yeah? And NBN, mate. Standard NBN stuff. That's why I've got you on a Aussie broadband connection because then you don't have to deal with all the NBN faults and outages and all that problem. That's why your Internet always just works. That's why you're Yeah. the best, man. Let's try. I'll try. Mate, anyway, I've looked at your email. I just wanted to ask you just a few questions just so I can get to the bottom of it Yep. and go find this recording file that you need. Give me one sec. I'll just pull the file up. So first call, mate, that that came in so I'm guessing that was so that was a inbound call by the looks of it or outbound? Yeah. Actually, hang on. Alright. Because I can see in your email, the first screenshot you've got there, it looks like it's an incoming call from +1 23. Yeah. Oh, Sorry. actually, no. So Yeah. screenshot Yep. 2 is when client and admin linked up together, and then that first screenshot you see is basically when they transferred it to my extension. Yeah. Gotcha. And I can see that the 9841, which is the pilot number, which we're trying to get changed to, and then that's getting changed to the and you're able to so that recording file, the third one in the first screenshot, are you able to pull that, and that doesn't have the data in it? Yeah. Correct. So that's that Alright. highlighted 32 one, that's the the call between the admin and the client. And then Yep. the sort of hour long advice combo after that is what's what I can't find.","start_word":376,"end_word":717,"sentiment":"neutral","sentiment_score":0.02735480881835285},{"text":"Can't find it right.","start_word":718,"end_word":721,"sentiment":"negative","sentiment_score":-0.4669986069202423},{"text":"Let me just have a look, mate. I might be able to pull it out using it. What's that time frame like? So it's basically what I'm looking for is a call you talking to the talking to the client, and the client's number is the one ending in 078. Correct? It's the one oh, wait. Which one are you looking at? I'm looking at the one that's +1 68. One sec. I'm looking at the first one. No. No. So just the highlighted one at the bottom there. The Okay. thirty two Right. minutes ending in 168 is One where oh, it sorry. started. +1 68 is that one. Yep. Yep. K. +1 68. Let me see if I can quickly find it now, mate. And if I can find it now, I can send it to you. That'd be fair. Connor's probably let you know, mate, but we're expecting a reporting update. We're trying to make the reporting a lot simpler. The way it's working right now, it's working, but it's not. It's working in my eyes. And it makes sense to me from a telecommunications product perspective, but it doesn't make sense from a customer perspective. So Cool. we Yeah. are making changes that were meant to be pushed on Sunday, but my developer's been ill. So they're being pushed tonight from what I've been told. Oh, cool.","start_word":722,"end_word":952,"sentiment":"neutral","sentiment_score":0.012144204438764811},{"text":"That's Hopefully, still pretty this quick. the whole aim, mate, is to make it easy for you guys to view calls.","start_word":953,"end_word":973,"sentiment":"positive","sentiment_score":0.3603118360042572},{"text":"Right now, I've only got two filters, which is inbound and outbound. I've asked Yeah. him to add an internal filter. So that way, if you guys are having a conversation internally, like you call someone else at Oakview, it comes up as internal. It comes up as internal. So that way, we know when there's an inbound call coming into a customer, we'll see the inbound call, we'll see Mhmm. the internal, and then we'll see the transfer.","start_word":974,"end_word":1052,"sentiment":"neutral","sentiment_score":0.0838933140039444},{"text":"So Oh, cool. it's easy to that's that's what I suppose I'm I'm trying to achieve on me is that it's so it's if you guys look at it, it's like the timeline of what happened, and it breaks.","start_word":1053,"end_word":1091,"sentiment":"positive","sentiment_score":0.3675512969493866},{"text":"It splits up each call so you can view only that recording for that call, if that makes sense. Yeah.","start_word":1092,"end_word":1111,"sentiment":"neutral","sentiment_score":0.2685575783252716},{"text":"That makes it real logical too, just the flow on the visual. Everyone would be able to understand that.","start_word":1112,"end_word":1130,"sentiment":"positive","sentiment_score":0.3665802478790283},{"text":"Yeah. That's yeah. We were I sat down with Connor for about an hour. We looked at what the current export was providing. There was some data missing in the call to column from the CSV export, but I've gone back. He's he's basically given me that feedback. It's it's actually his feedback from me. He came up with the the idea it wasn't me. So Yeah. Yeah. yeah. So I've just taken that away because I think that's a the way that he's he's built it will work for all three types of calls. So I've taken that to my devs. Dev's gone, yep. Two thumbs up.","start_word":1131,"end_word":1238,"sentiment":"neutral","sentiment_score":0.007717457289497058},{"text":"I agree with you. It's a better way to do things. So it's just now, hopefully, he rolls it out tonight, and and then we will never have this issue again because it'll all be nice and descript and clear cut. It's pretty nifty.","start_word":1239,"end_word":1282,"sentiment":"positive","sentiment_score":0.5015875101089478},{"text":"Looking forward Which which we're trying, mate. We're trying. We're trying to make it trying to make it easy. Unfortunately, to it. like, reporting always falls into that, like, last tertiary services sort of basket, and I don't want it to because I know for you guys, it's very, very, very, very valuable. So I'm Yeah. trying to make sure that we get whatever what the reporting function right so that you guys can just do your thing and it never comes to this, and you don't have to waste time on, hey. I like, where did this recording go? You know what I mean? Yeah. Cool. Cool.","start_word":1283,"end_word":1390,"sentiment":"neutral","sentiment_score":0.007290053181350231},{"text":"Easy, mate.","start_word":1391,"end_word":1392,"sentiment":"positive","sentiment_score":0.36271727085113525},{"text":"Alright. Do you wanna give me a few minutes? If I find that file, I'll just flick it back to you. Yeah. Is That's that okay easy, if man. I send an email? Yeah. Okay. Yep.","start_word":1393,"end_word":1428,"sentiment":"neutral","sentiment_score":0.08193258941173553},{"text":"Perfect, man.","start_word":1429,"end_word":1430,"sentiment":"positive","sentiment_score":0.361350953578949},{"text":"I'll get that done.","start_word":1431,"end_word":1434,"sentiment":"neutral","sentiment_score":0.3002181053161621},{"text":"Thank you, sir. Awesome. Always a Thank pleasure. you, Lovely Curtis. speaking with you. Mate, I'll see you again soon, and have a lovely week. You too, man. Take care, Tommy. See you, pal.","start_word":1435,"end_word":1468,"sentiment":"positive","sentiment_score":0.4469614519792445},{"text":"Bye. Bye.","start_word":1469,"end_word":1470,"sentiment":"neutral","sentiment_score":0.1915576457977295}],"average":{"sentiment":"neutral","sentiment_score":0.1251755217171681}}}}