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Vistad dot Ji calls a customer named Andrew, but reaches his voicemail instead. The representative apologizes for the mistake and asks the customer to delete their phone number from the system. The call ends politely."},"intents":{"segments":[{"text":"you please delete this number of the system? Okay.","start_word":45,"end_word":53,"intents":[{"intent":"Request deletion of number","confidence_score":0.02052595}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.038689833134412766},{"text":"Good morning, Andrew.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.37723463773727417},{"text":"Yeah. Yeah.","start_word":7,"end_word":8,"sentiment":"neutral","sentiment_score":0.27498605847358704},{"text":"Good day to you, Andrew.","start_word":9,"end_word":13,"sentiment":"positive","sentiment_score":0.3842824697494507},{"text":"Andrew, this is Mary calling from Hello. Vistad dot ai. This is not this is not Andrew. Andrew has not used this phone in the last four years. So can Oh. you please delete this number of the system? Okay. Oh, I see. Alright, ma'am. Sorry for any inconvenience. Okay. Thank No you. problem.","start_word":14,"end_word":67,"sentiment":"neutral","sentiment_score":-0.10028798133134842},{"text":"Thank you.","start_word":68,"end_word":69,"sentiment":"positive","sentiment_score":0.3737114667892456}],"average":{"sentiment":"neutral","sentiment_score":-0.005917570911920988}}}}