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The person you're trying to call was unavailable. Hello, Michael. My name is Mary, and I'm just ringing up regarding your September invoice with Airtel. We attempt to process the payment. However, the payment was declined. So if in any case that you need further assistance updating the card on your account hello, Michael. Hi, Michael. I hope you're doing great. My name is Mary from Airtel. Yeah. I'm doing great. Thank you so much for asking. I'm just ringing up regarding the your September invoice. As you know, we attempt to process the payment. However, it was declined. So I'm just calling if in any case that you need further assistance update updating the card on your account. I'll be more than happy to assist. Okay. Monday. Let me just let me take note of that on your account. I'll go yeah. I'll take note of that in your account and confirming that the payment will be made on Monday. Thank you so much. Anything no. Everything is fine here, and I already annotated on your account. Thank you so much for your confirmation, Michael. Thank you. Have a great day. 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Michael. I hope you're doing great. I'm Mary Nolan calling from Airtel. I'm just ringing up regarding your September invoice on your account. Sorry.\n\nThe person you're trying to call was unavailable. Hello, Michael. My name is Mary, and I'm just ringing up regarding your September invoice with Airtel. We attempt to process the payment. However, the payment was declined.\n\nSo if in any case that you need further assistance updating the card on your account hello, Michael. Hi, Michael. I hope you're doing great. My name is Mary from Airtel. Yeah.\n\nI'm doing great. Thank you so much for asking. I'm just ringing up regarding the your September invoice. As you know, we attempt to process the payment. However, it was declined.\n\nSo I'm just calling if in any case that you need further assistance update updating the card on your account. I'll be more than happy to assist. Okay. Monday. Let me just let me take note of that on your account.\n\nI'll go yeah. I'll take note of that in your account and confirming that the payment will be made on Monday. Thank you so much. Anything no. Everything is fine here, and I already annotated on your account.\n\nThank you so much for your confirmation, Michael. Thank you. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Michael.","start":6.16,"end":6.96,"sentiment":"neutral","sentiment_score":0.2057390660047531},{"text":"I hope you're doing great.","start":6.96,"end":8.32,"sentiment":"positive","sentiment_score":0.5727863669395447},{"text":"I'm Mary Nolan calling from Airtel.","start":8.32,"end":10.88,"sentiment":"neutral","sentiment_score":0.1434807926416397},{"text":"I'm just ringing up regarding your September invoice on your account.","start":10.88,"end":14.865,"sentiment":"neutral","sentiment_score":0.09594633362509987},{"text":"Sorry.","start":36.39,"end":36.89,"sentiment":"neutral","sentiment_score":-0.15022486448287964}],"sentiment":"neutral","sentiment_score":0.20165918111801148,"num_words":25,"start":6.16,"end":36.89},{"sentences":[{"text":"The person you're trying to call was unavailable.","start":39.190002,"end":41.61,"sentiment":"neutral","sentiment_score":-0.22576897032558918},{"text":"Hello, 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone. Hello? Yep. How are you?\n\nYes. Sorry. I'll get paid on Monday. Yeah. Sorry?\n\nThank you. Yep. Sorry? Alright. Thank you.\n\nYeah. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Michael. I hope you're doing great. I'm Mary Nolan calling from Airtel. I'm just ringing up regarding your September invoice on your account.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Sorry. The person you're trying to call was unavailable.\n\nChannel 1: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Michael. My name is Mary, and I'm just ringing up regarding your September invoice with Airtel. We attempt to process the payment. However, the payment was declined. So if in any case that you need further assistance updating the card on your account\n\nChannel 1: Hello?\n\nChannel 0: hello, Michael. Hi, Michael. I hope you're doing great. My name is Mary from Airtel.\n\nChannel 1: Yep. How are you?\n\nChannel 0: Yeah. I'm doing great. Thank you so much for asking. 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She offers to assist him in updating his card and confirms that the payment will be made on Monday. Mary takes note of Michael's account and confirms that the payment will be made on Monday."},"intents":{"segments":[{"text":"My name is Mary, and I'm just ringing up regarding your September invoice with Airtel. We attempt to process the payment. However, the payment was declined. So if in any case that you need further assistance updating the card on your account Hello?","start_word":79,"end_word":121,"intents":[{"intent":"Request assistance with the status of the payment","confidence_score":0.00005290779}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Michael.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.04283613711595535},{"text":"I hope you're doing great.","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.5888308882713318},{"text":"I'm Mary Nolan calling from Airtel. I'm just ringing up regarding your September invoice on your account. Thanks. Please stay on the line. Sorry. The person you're trying to call was unavailable. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Michael. My name is Mary, and I'm just ringing up regarding your September invoice with Airtel. We attempt to process the payment. However, the payment was declined. So if in any case that you need further assistance updating the card on your account Hello? hello, Michael. Hi, Michael.","start_word":24,"end_word":125,"sentiment":"neutral","sentiment_score":-0.030320435762405396},{"text":"I hope you're doing great.","start_word":126,"end_word":130,"sentiment":"positive","sentiment_score":0.46203264594078064},{"text":"My name is Mary from Airtel. Yep. How are you? Yeah.","start_word":131,"end_word":141,"sentiment":"neutral","sentiment_score":0.2251279503107071},{"text":"I'm doing great. Thank you so much for asking.","start_word":142,"end_word":150,"sentiment":"positive","sentiment_score":0.46404772996902466},{"text":"I'm just ringing up regarding the your September invoice. As you know, we attempt to process the payment. However, it was declined. So I'm just calling if in any case that you need further assistance update updating the card on your account.","start_word":151,"end_word":192,"sentiment":"neutral","sentiment_score":0.10600993037223816},{"text":"I'll be more than happy to assist.","start_word":193,"end_word":199,"sentiment":"positive","sentiment_score":0.4450474679470062},{"text":"Yes. Sorry. I'll get paid on Monday. Okay. Monday. Let me just Yeah. let me take note of that on your account. Sorry? I'll go yeah. I'll take note of that in your account and confirming Thank that you. the payment will be made on Monday. Yep. Thank you so much. Anything Sorry? no. Everything is fine here, and I already annotated on your account. Alright.","start_word":200,"end_word":265,"sentiment":"neutral","sentiment_score":0.08654596656560898},{"text":"Thank you so much for your confirmation, Michael. Thank you. Thank you. Have a great day.","start_word":266,"end_word":281,"sentiment":"positive","sentiment_score":0.4605417847633362},{"text":"Yeah. Bye bye. You too.","start_word":282,"end_word":286,"sentiment":"neutral","sentiment_score":0.16459833085536957}],"average":{"sentiment":"neutral","sentiment_score":0.11154439115407132}}}}