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Yes. Yep. Say that again? I can do it. Yeah. I might just I'll do it through the email. Yep. Okay. Yep. Thank you. 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Yes. Yep. Say that again? I can do it.\n\nYeah. I might just I'll do it through the email. Yep. Okay. Yep.\n\nThank you. 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Good afternoon. This is Airtel accounts. Am I speaking to Brandon?\n\nChannel 1: Yes.\n\nChannel 0: Sure. Hi. How are you today? I'd like to let you know that I sent you the invoice for your router order along with your delivery charge. Please confirm if you receive it.\n\nAnd if you need any assistance with the payment process, please let us know. However, from the email, the payment instructions were included for your convenience.\n\nChannel 1: Yep.\n\nChannel 0: Okay? So would you like to do it yourself, or would you like to do it over the phone, if I may ask?\n\nChannel 1: Say that again?\n\nChannel 0: Would you like to do the payment on your own through the customer portal, or would you like to do it over the phone? Would you like me to process your payment, help you out?\n\nChannel 1: I can do it. Yeah. I might just I'll do it through the email.\n\nChannel 0: Okay. Sure. Not a problem. So\n\nChannel 1: Yep.\n\nChannel 0: just follow the instructions. It's just it's it's smooth process. Okay? So once we got the payment, we will arrange the dispatch of your router.\n\nChannel 1: Okay. Yep. Thank you.\n\nChannel 0: Alright. Thank you. Have a good one. Be safe.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.035274818539619446}],"sentiment":"neutral","sentiment_score":0.035274818539619446,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.15769946575164795},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"neutral","sentiment_score":0.31482963263988495},{"text":"This is Airtel accounts.","start":3.28,"end":4.96,"sentiment":"neutral","sentiment_score":0.18692467361688614},{"text":"Am I speaking to 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The agent informed Brandon that the payment instructions were included in the email and that the payment will be arranged after the payment is confirmed. The agent also informed Brandon that the payment process will be smooth and that he will send an email confirmation once the payment is processed."},"intents":{"segments":[{"text":"I'd like to let you know that I sent you the invoice for your router order along with your delivery charge. Please confirm if you receive it.","start_word":20,"end_word":46,"intents":[{"intent":"Confirm receipt of invoice","confidence_score":0.26973686}]},{"text":"However, from the email, the payment instructions were included for your convenience. Yep. Okay?","start_word":61,"end_word":74,"intents":[{"intent":"Provide payment instructions","confidence_score":0.11383818}]},{"text":"Would you like me to process your payment, help you out? 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