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On the phone, can you go to the Apple shop? I'm gonna text it to you. Alright? What? Yeah. Yeah. No. But it shouldn't have deleted. Just just reset. Okay. If you had a laptop, I can do a support session from here, but I can't do it on your iPhone. I need a laptop or a PC. If you can get a laptop, I can log you in from here and check and find out what's going on and fix it up. Well, it was so how did they fix it? I don't I don't know because everybody uses different devices. All our other customers are getting good speeds, good everything. I'm not sure. You might have a a VPN activated from your work on your phone. I'm not sure. But what do you want us to do on the Wi Fi? So what speed are you getting? Can you tell me? How do you know it's slow? Have you checked the speed on it yet? And what speed are you getting? You're on 140. What speed are you getting? So you need to download the Ookla app to check the speed. If you're using it on some other platform, it's not gonna work properly. So I just send you the name of the app you need to download, the Ookla app, double o k l a for speed test. Mhmm. So this is a private embedded network. It's not NBN. It's completely different thing altogether, what we have here. Mhmm. Well, that's yeah. But you're getting close to a 100. It's fast. It shouldn't affect your Okay. Can you run-in that one more test? Hang on. Before you run a test, the test is finished. Yeah? When you have a look at the server, can you see Airtel Australia there? And there should be another server name. What's the other name? Which one? Whereabouts? Is that in Australia or outside of Australia? What about Sydney, Melbourne, Queensland? Are you able to send me a screenshot of that? Okay. Are you able to send me a screenshot of that? Hello? Are you able to send a screenshot, please? Okay. Yeah. Well, that that is the standard speed for 100. You won't get over a 100. You might get over a 100 at certain times, but between 80 five I'm not sure what you're talking about there. You're talking to a senior level engineer, and I'm not understanding what you're saying. A level one what? Yeah. Your your your speed is a premium speed, which is 100 up, 100 down and 40 up. So if you're getting anywhere between 85 to a 100, you're getting a good speed. It shouldn't affect anything there on Facebook. You got no you just told me you got 90 something. It's not you know how much you know how much Mbps your Facebook needs to open up? No. There's no other person in the weekend. I'm the only one that's here at the moment. But you need you need to listen because you're talking to an engineer. You're not talking to tech support. That's from Monday to Friday. Yeah. But this has got nothing to do with Facebook. Facebook might have made some changes and stuff like that. It could be a heavy page at the moment. But, normally, Facebook, anywhere between five to 10 megabytes, that's all you need. You're using up up to a 100. So you can you should it could be your phone, maybe, that needs to be updated. No. It's got nothing to do with the upgrade. Sorry. You're making a mistake. Yeah? That's a different story. That's a different story. With the Outlook, the cookies or the history might have a conflict there or because it's a special web a special email that's set up with your work, your work might have a VPN number that's conflicting that's not allowing you to open up, or it could be a Microsoft issue. It's got nothing to do with the Internet because a Hotmail or Gmail or anything that's got to do with Microsoft, you can you can open it up anywhere around the world. So there could be something inside could be something that might need to be changed inside the router, but I I don't know because I sorry? Well, I did I did when you did the reset on your phone, I did exactly the same with my phone because I've got a well, I've got an iPhone 17 Pro, and it's still working the same as before. Yeah. It's inconvenient. I understand. Yes. It shouldn't it shouldn't do that. It should just it should just reset the that's strange. That's weird. I'm not sure what the hell what they shouldn't do that. When you do a a network reset like, I do it even on my computer. Sometimes I've gotta do it because sometimes there might be a conflict. I just have to reset it and it goes back to normal again, and that's it. Your phone should be the same, so I'm not sure why it's under. Okay. So there might be a sorry. There might be an issue with the Wi Fi then. Alright. You've unplugged the router for twenty minutes. Yeah? Sorry. We've unplugged the router for twenty minutes. Right? Yeah. Alright. So we plugged everything back in. Now your your Wi Fi is, okay, so you're getting speeds between 85 to 95, but your WhatsApp takes a long time to load up, does it? Yeah. That might happen once because we reset the network. So if you open up your Wi Fi or your WhatsApp now, is it still taking a long time to upload? Yeah. Yeah. No. Yeah. Yeah. Yeah. No. I'm not yeah. I understand what you're saying. Because I'm just I'm just comparing what's happened with you to other customers as well to make sure that we find we pinpoint what the actual problem is. Are you able to get a laptop or anything like that at any time? No. The a laptop. Okay. It's just that with Apple, it's very problem with Apple is Yeah. But I I've done all that. We've done all that. I've I've rebooted the NTD box. I've done everything from my end. That's all done. And you're still telling me you're getting a slow Internet. Alright. Can you run I need you to do this, please, so I can find out what the problem is. I need you to do run one more speed test, take a screenshot, and send it to me. Can you do that, please? Is that possible? I just take a screenshot you added to the number that I sent you, which is I just text you the number. I just checked I just text you the screenshot to send here. So I your 530530. Yes. So I already send you send screenshot here. Now do you know how to do that or not? Now take the now take a speed test first and then send me the results. I mean, sorry for all this confusion, all this misunderstanding, but it just I'm I'm just trying to work out why these are because, I mean, you got Internet here. You got Internet there. It's the same thing. I'm not sure what's creating these conflicts. So I've had two, you and another customer that's had the same issue. But we've got plenty of other customers that, you know, that are their stand's working, their feet is working, and all that stuff. And some customers, for some reason, have hit a a brick wall. Yeah. Yeah. Okay. Got it. What's this? Now which speed test is this? No. No. You're using the wrong platform. You you need to download this one. I'll just send it to you. You see it? Yeah. That one from Airtel is not it's not working it's not working to how it should work. The Ookla one, it's a global server. That's the proper one. Any other platform is not gonna work properly. So if you download the Ookla, double o, k l a from your App Store, that's the one you need to use, please. Sorry to give you a headache, but it's just yeah. We gotta we gotta go through the right sentence here. No. No. No. It's all good. It's okay. If you have a look, sorry. If you have a look, you got Airtel with that. That's not us. That's Airtel from India. It's not us. Yeah. Well, I don't know how that happened. It's definitely not us because that's the Airtel India. That's why these platforms are not done properly. And if you have a look at that, you got your download is a 106, and your upload is 65, which is brilliant. So you got you're getting more than what you're paying for. What did you used to get on the past 400? Yeah. Yeah. Yeah. Alright. That's that's that's understandable. Okay. Yeah. Can you yeah. Anyway, download the Ookla. We'll do a speed test there. Yeah. This looks like the icon looks like as if you got one of those tarping tachometer. It's a black one. Should look like this. Where are you getting this from? No. That's the wrong app, the speed check. No. No. That's that's a different platform. That's not giving you the right and it's probably something about a VPN or IP address. I don't know. You rubbed that one out. No. I don't want you to use it. Why aren't you listening to me? Can you just please use the one I've got? It's not the same. It's not the same. How are you getting the same? I'm I'm showing you one. You're showing me speed check. Speed check is not what I want you to do. I want you to do speed test. May I just send you click on that and download it, please? Now you don't I saw which one which one you downloaded. That's not the one. It's a speed test Internet and Wi Fi test. Okay. That's the one. Yeah. Alright. So your download here is a 110. Your upload is a 171.7. Your ping is 28. It doesn't it doesn't I can't see the I can't see the server's name on there. Oh, sorry. No. I can't. I can see Airtel Australia and Aardnet. You're in Canberra. Right? Okay. So your speed is normally 100 down 40 up. So you're getting a 110 down and 71 up. So your speed is over the limit. So I'm not sure now. This proves to me what I'm trying to say. There's gotta be something wrong with your device to why the WhatsApp lag is lagging or stuff like that. It's got nothing to do with Internet at all. And you're using your Wi Fi. I can see you're using your Wi Fi. I can see here Telestrade and net. So I'm not sure why your WhatsApp and all that is loading and why you. Okay. Maybe the sorry? Yep. Yeah. Sure. But with that speed you're getting, you shouldn't have any issues whatsoever. Yep. Yeah. I understand what you're saying. Look. Sorry about all the confusion. I just on a technical level, what you're getting and what you're saying your your issue is doesn't make sense because well, everything depends on okay. Let me just before you go, I just wanna say something. So you have the same problem with Facebook and WhatsApp. Right? Okay. So to open up a a Facebook app, it only takes two to five megabytes, like I said before. And it's an instant upload, so it shouldn't take that long. So when you're saying you upload, you got, like, a circle that goes around you. And how long does it take for it to load? That's too gone already. Now it's suffering wrong. So my upload is pretty much so if I reset my Facebook, alright, and I'm at the same phone as what you have, I'm just deleting have you got any open apps and stuff like that? So I opened up. It's taken less than a second. Five to six seconds. This is bay I'm sorry. We're talking about Facebook or WhatsApp. Sorry, man. Okay. Facebook, it didn't take long. Took me about just under a second. Hang on a sec. Does your Facebook need any update? I know. Because this is what it's saying here. Any lagging on Facebook is normally caused by accumulated cache data because that slows down the processor. Yeah. Yeah. Contact me back because it's saying here it'll cause you from accumulated data, slow Internet, which you haven't got slow Internet, low device storage, maybe your storage is too full, or outdated app version. So maybe you need to update your Facebook, which you said you already have. So it's coming back to either slow Internet, accumulated cache data, or low device storage. Maybe you got too much story storage in there, and your RAM is not allowing us to upload properly. Alright. I will too. You enjoy your day. Alright? And any yeah. Just let it go as you sit for the weekend, and then just let me know if you don't mind. Alright. Thank you. 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Yep. How do we get does it work now? Okay. Do you have you got your laptop open?\n\nAre you are you don't have any PC, just your phone? Okay. On the phone, can you go to the Apple shop? I'm gonna text it to you. Alright?\n\nWhat? Yeah. Yeah. No. But it shouldn't have deleted.\n\nJust just reset. Okay. If you had a laptop, I can do a support session from here, but I can't do it on your iPhone. I need a laptop or a PC. If you can get a laptop, I can log you in from here and check and find out what's going on and fix it up.\n\nWell, it was so how did they fix it? I don't I don't know because everybody uses different devices. All our other customers are getting good speeds, good everything. I'm not sure. You might have a a VPN activated from your work on your phone.\n\nI'm not sure. But what do you want us to do on the Wi Fi? So what speed are you getting? Can you tell me? How do you know it's slow?\n\nHave you checked the speed on it yet? And what speed are you getting? You're on 140. What speed are you getting? So you need to download the Ookla app to check the speed.\n\nIf you're using it on some other platform, it's not gonna work properly. So I just send you the name of the app you need to download, the Ookla app, double o k l a for speed test. Mhmm. So this is a private embedded network. It's not NBN.\n\nIt's completely different thing altogether, what we have here. Mhmm. Well, that's yeah. But you're getting close to a 100. It's fast.\n\nIt shouldn't affect your Okay. Can you run-in that one more test? Hang on. Before you run a test, the test is finished. Yeah?\n\nWhen you have a look at the server, can you see Airtel Australia there? And there should be another server name. What's the other name? Which one? Whereabouts?\n\nIs that in Australia or outside of Australia? What about Sydney, Melbourne, Queensland? Are you able to send me a screenshot of that? Okay. Are you able to send me a screenshot of that?\n\nHello? Are you able to send a screenshot, please? Okay. Yeah. Well, that that is the standard speed for 100.\n\nYou won't get over a 100. You might get over a 100 at certain times, but between 80 five I'm not sure what you're talking about there. You're talking to a senior level engineer, and I'm not understanding what you're saying. A level one what? Yeah.\n\nYour your your speed is a premium speed, which is 100 up, 100 down and 40 up. So if you're getting anywhere between 85 to a 100, you're getting a good speed. It shouldn't affect anything there on Facebook. You got no you just told me you got 90 something. It's not you know how much you know how much Mbps your Facebook needs to open up?\n\nNo. There's no other person in the weekend. I'm the only one that's here at the moment. But you need you need to listen because you're talking to an engineer. You're not talking to tech support.\n\nThat's from Monday to Friday. Yeah. But this has got nothing to do with Facebook. Facebook might have made some changes and stuff like that. It could be a heavy page at the moment.\n\nBut, normally, Facebook, anywhere between five to 10 megabytes, that's all you need. You're using up up to a 100. So you can you should it could be your phone, maybe, that needs to be updated. No. It's got nothing to do with the upgrade.\n\nSorry. You're making a mistake. Yeah? That's a different story. That's a different story.\n\nWith the Outlook, the cookies or the history might have a conflict there or because it's a special web a special email that's set up with your work, your work might have a VPN number that's conflicting that's not allowing you to open up, or it could be a Microsoft issue. It's got nothing to do with the Internet because a Hotmail or Gmail or anything that's got to do with Microsoft, you can you can open it up anywhere around the world. So there could be something inside could be something that might need to be changed inside the router, but I I don't know because I sorry? Well, I did I did when you did the reset on your phone, I did exactly the same with my phone because I've got a well, I've got an iPhone 17 Pro, and it's still working the same as before. Yeah.\n\nIt's inconvenient. I understand. Yes. It shouldn't it shouldn't do that. It should just it should just reset the that's strange.\n\nThat's weird. I'm not sure what the hell what they shouldn't do that. When you do a a network reset like, I do it even on my computer. Sometimes I've gotta do it because sometimes there might be a conflict. I just have to reset it and it goes back to normal again, and that's it.\n\nYour phone should be the same, so I'm not sure why it's under. Okay. So there might be a sorry. There might be an issue with the Wi Fi then. Alright.\n\nYou've unplugged the router for twenty minutes. Yeah? Sorry. We've unplugged the router for twenty minutes. Right?\n\nYeah. Alright. So we plugged everything back in. Now your your Wi Fi is, okay, so you're getting speeds between 85 to 95, but your WhatsApp takes a long time to load up, does it? Yeah.\n\nThat might happen once because we reset the network. So if you open up your Wi Fi or your WhatsApp now, is it still taking a long time to upload? Yeah. Yeah. No.\n\nYeah. Yeah. Yeah. No. I'm not yeah.\n\nI understand what you're saying. Because I'm just I'm just comparing what's happened with you to other customers as well to make sure that we find we pinpoint what the actual problem is. Are you able to get a laptop or anything like that at any time? No. The a laptop.\n\nOkay. It's just that with Apple, it's very problem with Apple is Yeah. But I I've done all that. We've done all that. I've I've rebooted the NTD box.\n\nI've done everything from my end. That's all done. And you're still telling me you're getting a slow Internet. Alright. Can you run I need you to do this, please, so I can find out what the problem is.\n\nI need you to do run one more speed test, take a screenshot, and send it to me. Can you do that, please? Is that possible? I just take a screenshot you added to the number that I sent you, which is I just text you the number. I just checked I just text you the screenshot to send here.\n\nSo I your 530530. Yes. So I already send you send screenshot here. Now do you know how to do that or not? Now take the now take a speed test first and then send me the results.\n\nI mean, sorry for all this confusion, all this misunderstanding, but it just I'm I'm just trying to work out why these are because, I mean, you got Internet here. You got Internet there. It's the same thing. I'm not sure what's creating these conflicts. So I've had two, you and another customer that's had the same issue.\n\nBut we've got plenty of other customers that, you know, that are their stand's working, their feet is working, and all that stuff. And some customers, for some reason, have hit a a brick wall. Yeah. Yeah. Okay.\n\nGot it. What's this? Now which speed test is this? No. No.\n\nYou're using the wrong platform. You you need to download this one. I'll just send it to you. You see it? Yeah.\n\nThat one from Airtel is not it's not working it's not working to how it should work. The Ookla one, it's a global server. That's the proper one. Any other platform is not gonna work properly. So if you download the Ookla, double o, k l a from your App Store, that's the one you need to use, please.\n\nSorry to give you a headache, but it's just yeah. We gotta we gotta go through the right sentence here. No. No. No.\n\nIt's all good. It's okay. If you have a look, sorry. If you have a look, you got Airtel with that. That's not us.\n\nThat's Airtel from India. It's not us. Yeah. Well, I don't know how that happened. It's definitely not us because that's the Airtel India.\n\nThat's why these platforms are not done properly. And if you have a look at that, you got your download is a 106, and your upload is 65, which is brilliant. So you got you're getting more than what you're paying for. What did you used to get on the past 400? Yeah.\n\nYeah. Yeah. Alright. That's that's that's understandable. Okay.\n\nYeah. Can you yeah. Anyway, download the Ookla. We'll do a speed test there. Yeah.\n\nThis looks like the icon looks like as if you got one of those tarping tachometer. It's a black one. Should look like this. Where are you getting this from? No.\n\nThat's the wrong app, the speed check. No. No. That's that's a different platform. That's not giving you the right and it's probably something about a VPN or IP address.\n\nI don't know. You rubbed that one out. No. I don't want you to use it. Why aren't you listening to me?\n\nCan you just please use the one I've got? It's not the same. It's not the same. How are you getting the same? I'm I'm showing you one.\n\nYou're showing me speed check. Speed check is not what I want you to do. I want you to do speed test. May I just send you click on that and download it, please? Now you don't I saw which one which one you downloaded.\n\nThat's not the one. It's a speed test Internet and Wi Fi test. Okay. That's the one. Yeah.\n\nAlright. So your download here is a 110. Your upload is a 171.7. Your ping is 28. It doesn't it doesn't I can't see the I can't see the server's name on there.\n\nOh, sorry. No. I can't. I can see Airtel Australia and Aardnet. You're in Canberra.\n\nRight? Okay. So your speed is normally 100 down 40 up. So you're getting a 110 down and 71 up. So your speed is over the limit.\n\nSo I'm not sure now. This proves to me what I'm trying to say. There's gotta be something wrong with your device to why the WhatsApp lag is lagging or stuff like that. It's got nothing to do with Internet at all. And you're using your Wi Fi.\n\nI can see you're using your Wi Fi. I can see here Telestrade and net. So I'm not sure why your WhatsApp and all that is loading and why you. Okay. Maybe the sorry?\n\nYep. Yeah. Sure. But with that speed you're getting, you shouldn't have any issues whatsoever. Yep.\n\nYeah. I understand what you're saying. Look. Sorry about all the confusion. I just on a technical level, what you're getting and what you're saying your your issue is doesn't make sense because well, everything depends on okay.\n\nLet me just before you go, I just wanna say something. So you have the same problem with Facebook and WhatsApp. Right? Okay. So to open up a a Facebook app, it only takes two to five megabytes, like I said before.\n\nAnd it's an instant upload, so it shouldn't take that long. So when you're saying you upload, you got, like, a circle that goes around you. And how long does it take for it to load? That's too gone already. Now it's suffering wrong.\n\nSo my upload is pretty much so if I reset my Facebook, alright, and I'm at the same phone as what you have, I'm just deleting have you got any open apps and stuff like that? So I opened up. It's taken less than a second. Five to six seconds. This is bay I'm sorry.\n\nWe're talking about Facebook or WhatsApp. Sorry, man. Okay. Facebook, it didn't take long. Took me about just under a second.\n\nHang on a sec. Does your Facebook need any update? I know. Because this is what it's saying here. Any lagging on Facebook is normally caused by accumulated cache data because that slows down the processor.\n\nYeah. Yeah. Contact me back because it's saying here it'll cause you from accumulated data, slow Internet, which you haven't got slow Internet, low device storage, maybe your storage is too full, or outdated app version. So maybe you need to update your Facebook, which you said you already have. So it's coming back to either slow Internet, accumulated cache data, or low device storage.\n\nMaybe you got too much story storage in there, and your RAM is not allowing us to upload properly. Alright. I will too. You enjoy your day. Alright?\n\nAnd any yeah. Just let it go as you sit for the weekend, and then just let me know if you don't mind. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.71999997,"end":1.78,"sentiment":"neutral","sentiment_score":0.24477480351924896},{"text":"Yep.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.09462671726942062},{"text":"How do we get does it work now?","start":6.0,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.057865249924361706},{"text":"Okay.","start":25.46,"end":25.96,"sentiment":"neutral","sentiment_score":-0.01996547356247902},{"text":"Do you have you got your laptop open?","start":26.34,"end":28.68,"sentiment":"neutral","sentiment_score":-0.016693407320417464}],"sentiment":"neutral","sentiment_score":0.05420763786172583,"num_words":21,"start":0.71999997,"end":28.68},{"sentences":[{"text":"Are you are you don't have any PC, just your phone?","start":35.379997,"end":39.239998,"sentiment":"neutral","sentiment_score":-0.04141685806892135},{"text":"Okay.","start":40.875,"end":41.375,"sentiment":"neutral","sentiment_score":-0.00141131691634655},{"text":"On the phone, can you go to the Apple shop?","start":41.914997,"end":45.774998,"sentiment":"neutral","sentiment_score":0.003507243935018778},{"text":"I'm gonna text it to you.","start":46.234997,"end":47.594997,"sentiment":"neutral","sentiment_score":0.0028772352573772273},{"text":"Alright?","start":47.594997,"end":48.094997,"sentiment":"neutral","sentiment_score":0.006269864737987518}],"sentiment":"neutral","sentiment_score":-0.013737622070415267,"num_words":29,"start":35.379997,"end":48.094997},{"sentences":[{"text":"What?","start":68.05,"end":68.55,"sentiment":"neutral","sentiment_score":-0.062288518995046616},{"text":"Yeah.","start":74.025,"end":74.345,"sentiment":"neutral","sentiment_score":-0.026357339695096016},{"text":"Yeah.","start":74.345,"end":74.425,"sentiment":"neutral","sentiment_score":-0.016230031847953796},{"text":"No.","start":74.425,"end":74.665,"sentiment":"neutral","sentiment_score":-0.04870413616299629},{"text":"But it shouldn't have deleted.","start":74.665,"end":75.705,"sentiment":"neutral","sentiment_score":-0.0583425797522068}],"sentiment":"neutral","sentiment_score":-0.049476991718014084,"num_words":9,"start":68.05,"end":75.705},{"sentences":[{"text":"Just just reset.","start":75.705,"end":76.845,"sentiment":"neutral","sentiment_score":-0.08019047478834788},{"text":"Okay.","start":96.11,"end":96.43,"sentiment":"neutral","sentiment_score":-0.06716851890087128},{"text":"If you had a laptop, I can do a support session from here, but I can't do it on your iPhone.","start":96.43,"end":101.854996,"sentiment":"neutral","sentiment_score":-0.08120651365745635},{"text":"I need a laptop or a PC.","start":101.854996,"end":103.475,"sentiment":"neutral","sentiment_score":-0.06417523909892354},{"text":"If you can get a laptop, I can log you in from here and check and find out what's going on and fix it up.","start":103.854996,"end":108.91499,"sentiment":"neutral","sentiment_score":-0.021062417551875115}],"sentiment":"neutral","sentiment_score":-0.05243620776424283,"num_words":57,"start":75.705,"end":108.91499},{"sentences":[{"text":"Well, it was so how did they fix it?","start":122.4,"end":124.340004,"sentiment":"neutral","sentiment_score":-0.03652994862447182},{"text":"I don't I don't know because everybody uses different devices.","start":134.815,"end":138.035,"sentiment":"neutral","sentiment_score":-0.07489230707287789},{"text":"All our other customers are getting good speeds, good everything.","start":138.83,"end":141.63,"sentiment":"positive","sentiment_score":0.47036651968955995},{"text":"I'm not sure.","start":141.63,"end":142.19,"sentiment":"neutral","sentiment_score":-0.14672645181417465},{"text":"You might have a a VPN activated from your work on your phone.","start":142.19,"end":146.03,"sentiment":"neutral","sentiment_score":-0.13215990651112336}],"sentiment":"neutral","sentiment_score":0.03261587663243214,"num_words":45,"start":122.4,"end":146.03},{"sentences":[{"text":"I'm not sure.","start":146.03,"end":146.93001,"sentiment":"neutral","sentiment_score":-0.11488194515307744},{"text":"But what do you want us to do on the Wi Fi?","start":170.36,"end":172.94,"sentiment":"neutral","sentiment_score":-0.1312963180243969},{"text":"So what speed are you getting?","start":173.88,"end":175.32,"sentiment":"neutral","sentiment_score":-0.04803257683912913},{"text":"Can you tell me?","start":175.32,"end":176.04001,"sentiment":"neutral","sentiment_score":-0.06859152764081955},{"text":"How do you know it's slow?","start":176.04001,"end":177.16,"sentiment":"neutral","sentiment_score":-0.15814234067996344}],"sentiment":"neutral","sentiment_score":-0.11069733120741383,"num_words":31,"start":146.03,"end":177.16},{"sentences":[{"text":"Have you checked the speed on it yet?","start":177.16,"end":178.86,"sentiment":"neutral","sentiment_score":-0.08527752803638577},{"text":"And what speed are you getting?","start":181.835,"end":183.195,"sentiment":"neutral","sentiment_score":0.010345096234232187},{"text":"You're on 140.","start":183.195,"end":184.815,"sentiment":"neutral","sentiment_score":-0.012299525551497936},{"text":"What speed are you getting?","start":188.07501,"end":189.455,"sentiment":"neutral","sentiment_score":-0.002679387666285038},{"text":"So you need to download the Ookla app to check the speed.","start":192.875,"end":196.17,"sentiment":"neutral","sentiment_score":-0.022917482381065685}],"sentiment":"neutral","sentiment_score":-0.02780749854248236,"num_words":34,"start":177.16,"end":196.17},{"sentences":[{"text":"If you're using it on some other platform, it's not gonna work properly.","start":196.17,"end":200.35,"sentiment":"neutral","sentiment_score":-0.1667486956486335},{"text":"So I just send you the name of the app you need to download, the Ookla app, double o k l a for speed test.","start":206.585,"end":213.485,"sentiment":"neutral","sentiment_score":-0.019222795590758325},{"text":"Mhmm.","start":216.66501,"end":217.16501,"sentiment":"neutral","sentiment_score":-0.016522660851478577},{"text":"So this is a private embedded network.","start":220.46,"end":222.38,"sentiment":"neutral","sentiment_score":-0.0289176662585565},{"text":"It's not NBN.","start":222.38,"end":223.36,"sentiment":"neutral","sentiment_score":-0.049812485774358116}],"sentiment":"neutral","sentiment_score":-0.06156503500378862,"num_words":49,"start":196.17,"end":223.36},{"sentences":[{"text":"It's completely different thing altogether, what we have here.","start":223.82,"end":226.64,"sentiment":"neutral","sentiment_score":-0.05314447647995419},{"text":"Mhmm.","start":260.005,"end":260.505,"sentiment":"neutral","sentiment_score":0.009235916659235954},{"text":"Well, that's yeah.","start":263.445,"end":264.80502,"sentiment":"neutral","sentiment_score":-0.0012066749234994252},{"text":"But you're getting close to a 100.","start":264.80502,"end":266.325,"sentiment":"neutral","sentiment_score":0.06489252458725657},{"text":"It's fast.","start":266.325,"end":266.80502,"sentiment":"neutral","sentiment_score":0.12410281598567963}],"sentiment":"neutral","sentiment_score":0.010444041256877508,"num_words":22,"start":223.82,"end":266.80502},{"sentences":[{"text":"It shouldn't affect your Okay.","start":266.80502,"end":279.25,"sentiment":"neutral","sentiment_score":0.02154402732849121},{"text":"Can you run-in that one more test?","start":279.79,"end":281.73,"sentiment":"neutral","sentiment_score":0.018037556670606136},{"text":"Hang on.","start":283.07,"end":283.55,"sentiment":"neutral","sentiment_score":0.024083550088107586},{"text":"Before you run a test, the test is finished.","start":283.55,"end":286.66998,"sentiment":"neutral","sentiment_score":0.05309527615706126},{"text":"Yeah?","start":286.66998,"end":287.16998,"sentiment":"neutral","sentiment_score":0.04953616484999657}],"sentiment":"neutral","sentiment_score":0.03373099099068592,"num_words":24,"start":266.80502,"end":287.16998},{"sentences":[{"text":"When you have a look at the server, can you see Airtel Australia there?","start":289.275,"end":292.895,"sentiment":"neutral","sentiment_score":0.03405260228152786},{"text":"And there should be another server name.","start":297.035,"end":298.95502,"sentiment":"neutral","sentiment_score":0.0153444857735719},{"text":"What's the other name?","start":298.95502,"end":300.095,"sentiment":"neutral","sentiment_score":-0.0014883835101500154},{"text":"Which one?","start":319.755,"end":320.495,"sentiment":"neutral","sentiment_score":-0.02374419756233692},{"text":"Whereabouts?","start":326.715,"end":327.215,"sentiment":"neutral","sentiment_score":-0.0021218557376414537}],"sentiment":"neutral","sentiment_score":0.018878001694767072,"num_words":28,"start":289.275,"end":327.215},{"sentences":[{"text":"Is that in Australia or outside of Australia?","start":327.355,"end":329.375,"sentiment":"neutral","sentiment_score":-0.010386185022071004},{"text":"What about Sydney, Melbourne, Queensland?","start":332.88,"end":335.86,"sentiment":"neutral","sentiment_score":-0.006429429352283478},{"text":"Are you able to send me a screenshot of that?","start":339.44,"end":341.86,"sentiment":"neutral","sentiment_score":-0.12326185330748558},{"text":"Okay.","start":357.11,"end":357.43,"sentiment":"neutral","sentiment_score":-0.03829578310251236},{"text":"Are you able to send me a screenshot of that?","start":357.43,"end":359.69,"sentiment":"neutral","sentiment_score":-0.042214058339595795}],"sentiment":"neutral","sentiment_score":-0.053185044897391516,"num_words":34,"start":327.355,"end":359.69},{"sentences":[{"text":"Hello?","start":422.07,"end":422.57,"sentiment":"neutral","sentiment_score":-0.011492662131786346},{"text":"Are you able to send a screenshot, please?","start":424.31,"end":426.41,"sentiment":"neutral","sentiment_score":-0.01329947100020945},{"text":"Okay.","start":429.165,"end":429.665,"sentiment":"neutral","sentiment_score":0.012812694534659386},{"text":"Yeah.","start":446.55,"end":446.87,"sentiment":"neutral","sentiment_score":0.027382276952266693},{"text":"Well, that that is the standard speed for 100.","start":446.87,"end":449.99,"sentiment":"neutral","sentiment_score":-0.0071079956574572455}],"sentiment":"neutral","sentiment_score":-0.007083270978182554,"num_words":20,"start":422.07,"end":449.99},{"sentences":[{"text":"You won't get over a 100.","start":449.99,"end":451.11,"sentiment":"neutral","sentiment_score":-0.055523140355944633},{"text":"You might get over a 100 at certain times, but between 80 five I'm not sure what you're talking about there.","start":451.11,"end":480.16,"sentiment":"neutral","sentiment_score":-0.17056101267891272},{"text":"You're talking to a senior level engineer, and I'm not understanding what you're saying.","start":490.435,"end":495.25497,"sentiment":"negative","sentiment_score":-0.38367216821227756},{"text":"A level one what?","start":495.555,"end":497.01498,"sentiment":"neutral","sentiment_score":-0.1279440652579069},{"text":"Yeah.","start":504.59,"end":505.07,"sentiment":"neutral","sentiment_score":-0.0841493010520935}],"sentiment":"neutral","sentiment_score":-0.21483165272714003,"num_words":46,"start":449.99,"end":505.07},{"sentences":[{"text":"Your your your speed is a premium speed, which is 100 up, 100 down and 40 up.","start":505.07,"end":512.19,"sentiment":"neutral","sentiment_score":0.21173636878238006},{"text":"So if you're getting anywhere between 85 to a 100, you're getting a good speed.","start":512.19,"end":516.27496,"sentiment":"positive","sentiment_score":0.41185808181762695},{"text":"It shouldn't affect anything there on Facebook.","start":516.27496,"end":518.21497,"sentiment":"neutral","sentiment_score":0.14929342376334326},{"text":"You got no you just told me you got 90 something.","start":521.235,"end":523.735,"sentiment":"neutral","sentiment_score":-0.2536726079203866},{"text":"It's not you know how much you know how much Mbps your Facebook needs to open up?","start":535.27997,"end":540.58,"sentiment":"neutral","sentiment_score":-0.14434807879083297}],"sentiment":"neutral","sentiment_score":0.0832556333782068,"num_words":67,"start":505.07,"end":540.58},{"sentences":[{"text":"No.","start":545.395,"end":545.47504,"sentiment":"neutral","sentiment_score":-0.3036426901817322},{"text":"There's no other person in the weekend.","start":545.47504,"end":547.315,"sentiment":"neutral","sentiment_score":-0.2851365804672241},{"text":"I'm the only one that's here at the moment.","start":547.315,"end":549.015,"sentiment":"neutral","sentiment_score":-0.2566752980152766},{"text":"But you need you need to listen because you're talking to an engineer.","start":550.995,"end":553.895,"sentiment":"neutral","sentiment_score":-0.18928643316030502},{"text":"You're not talking to tech support.","start":554.29,"end":556.21,"sentiment":"neutral","sentiment_score":-0.2761196816960971}],"sentiment":"neutral","sentiment_score":-0.24241994880139828,"num_words":36,"start":545.395,"end":556.21},{"sentences":[{"text":"That's from Monday to Friday.","start":556.21,"end":557.67,"sentiment":"neutral","sentiment_score":-0.158773335814476},{"text":"Yeah.","start":567.875,"end":568.19495,"sentiment":"neutral","sentiment_score":-0.15846869349479675},{"text":"But this has got nothing to do with Facebook.","start":568.19495,"end":570.535,"sentiment":"neutral","sentiment_score":-0.21977517671055263},{"text":"Facebook might have made some changes and stuff like that.","start":570.675,"end":574.595,"sentiment":"neutral","sentiment_score":-0.17177270203828812},{"text":"It could be a heavy page at the moment.","start":574.595,"end":576.77496,"sentiment":"neutral","sentiment_score":-0.141905610760053}],"sentiment":"neutral","sentiment_score":-0.17427027882898555,"num_words":34,"start":556.21,"end":576.77496},{"sentences":[{"text":"But, normally, Facebook, anywhere between five to 10 megabytes, that's all you need.","start":576.915,"end":581.25494,"sentiment":"neutral","sentiment_score":0.012707729752247151},{"text":"You're using up up to a 100.","start":581.58,"end":583.5,"sentiment":"neutral","sentiment_score":0.032226831785270145},{"text":"So you can you should it could be your phone, maybe, that needs to be updated.","start":583.5,"end":587.2,"sentiment":"neutral","sentiment_score":-0.06064802431501448},{"text":"No.","start":591.82,"end":591.98004,"sentiment":"neutral","sentiment_score":-0.2713935375213623},{"text":"It's got nothing to do with the upgrade.","start":591.98004,"end":593.82,"sentiment":"neutral","sentiment_score":-0.3192465677857399}],"sentiment":"neutral","sentiment_score":-0.07566547021269798,"num_words":45,"start":576.915,"end":593.82},{"sentences":[{"text":"Sorry.","start":593.82,"end":594.32,"sentiment":"neutral","sentiment_score":-0.19101327657699585},{"text":"You're making a mistake.","start":594.54004,"end":595.60004,"sentiment":"neutral","sentiment_score":-0.24554230272769928},{"text":"Yeah?","start":595.66003,"end":596.025,"sentiment":"neutral","sentiment_score":-0.14028000831604004},{"text":"That's a different story.","start":603.30505,"end":604.585,"sentiment":"neutral","sentiment_score":-0.22438064590096474},{"text":"That's a different story.","start":604.585,"end":605.80505,"sentiment":"neutral","sentiment_score":-0.22538063675165176}],"sentiment":"neutral","sentiment_score":-0.22232197331530706,"num_words":14,"start":593.82,"end":605.80505},{"sentences":[{"text":"With the Outlook, the cookies or the history might have a conflict there or because it's a special web a special email that's set up with your work, your work might have a VPN number that's conflicting that's not allowing you to open up, or it could be a Microsoft issue.","start":606.505,"end":624.22003,"sentiment":"neutral","sentiment_score":-0.1918573560667973},{"text":"It's got nothing to do with the Internet because a Hotmail or Gmail or anything that's got to do with Microsoft, you can you can open it up anywhere around the world.","start":624.22003,"end":633.805,"sentiment":"neutral","sentiment_score":-0.1606167263817042},{"text":"So there could be something inside could be something that might need to be changed inside the router, but I I don't know because I sorry?","start":664.955,"end":675.71,"sentiment":"neutral","sentiment_score":-0.23188545554876328},{"text":"Well, I did I did when you did the reset on your phone, I did exactly the same with my phone because I've got a well, I've got an iPhone 17 Pro, and it's still working the same as before.","start":681.85004,"end":695.125,"sentiment":"neutral","sentiment_score":0.05996593404561281},{"text":"Yeah.","start":714.65497,"end":714.975,"sentiment":"negative","sentiment_score":-0.34144729375839233}],"sentiment":"neutral","sentiment_score":-0.12597528119881948,"num_words":150,"start":606.505,"end":714.975},{"sentences":[{"text":"It's inconvenient.","start":714.975,"end":715.71497,"sentiment":"negative","sentiment_score":-0.7327054440975189},{"text":"I understand.","start":715.935,"end":716.575,"sentiment":"neutral","sentiment_score":-0.22812015563249588},{"text":"Yes.","start":716.575,"end":717.075,"sentiment":"neutral","sentiment_score":-0.11219772696495056},{"text":"It shouldn't it shouldn't do that.","start":724.81,"end":726.33,"sentiment":"neutral","sentiment_score":-0.32441144188245136},{"text":"It should just it should just reset the that's strange.","start":726.33,"end":734.57,"sentiment":"neutral","sentiment_score":-0.18806722536683082}],"sentiment":"neutral","sentiment_score":-0.2790947538756189,"num_words":21,"start":714.975,"end":734.57},{"sentences":[{"text":"That's weird.","start":734.57,"end":735.05005,"sentiment":"negative","sentiment_score":-0.45146334171295166},{"text":"I'm not sure what the hell what they shouldn't do that.","start":735.05005,"end":737.39,"sentiment":"negative","sentiment_score":-0.521924845196984},{"text":"When you do a a network reset like, I do it even on my computer.","start":737.96497,"end":742.845,"sentiment":"neutral","sentiment_score":-0.12713408693671227},{"text":"Sometimes I've gotta do it because sometimes there might be a conflict.","start":742.845,"end":745.96497,"sentiment":"neutral","sentiment_score":-0.21418539558847746},{"text":"I just have to reset it and it goes back to normal again, and that's it.","start":745.96497,"end":749.745,"sentiment":"neutral","sentiment_score":-0.1643734136596322}],"sentiment":"neutral","sentiment_score":-0.24555911875462957,"num_words":56,"start":734.57,"end":749.745},{"sentences":[{"text":"Your phone should be the same, so I'm not sure why it's under.","start":750.205,"end":753.76,"sentiment":"neutral","sentiment_score":-0.14419283832495028},{"text":"Okay.","start":767.625,"end":768.02496,"sentiment":"neutral","sentiment_score":-0.03705805167555809},{"text":"So there might be a sorry.","start":768.02496,"end":770.285,"sentiment":"neutral","sentiment_score":-0.09452223405241966},{"text":"There might be an issue with the Wi Fi then.","start":770.505,"end":773.96497,"sentiment":"neutral","sentiment_score":-0.2072666697204113},{"text":"Alright.","start":775.38495,"end":775.88495,"sentiment":"neutral","sentiment_score":-0.013924989849328996}],"sentiment":"neutral","sentiment_score":-0.14726742068606039,"num_words":31,"start":750.205,"end":775.88495},{"sentences":[{"text":"You've unplugged the router for twenty minutes.","start":776.26495,"end":779.77,"sentiment":"neutral","sentiment_score":-0.04332872772855418},{"text":"Yeah?","start":780.23,"end":780.73,"sentiment":"neutral","sentiment_score":-0.010044197551906109},{"text":"Sorry.","start":780.87,"end":781.26996,"sentiment":"neutral","sentiment_score":-0.044404223561286926},{"text":"We've unplugged the router for twenty minutes.","start":781.26996,"end":783.26996,"sentiment":"neutral","sentiment_score":-0.04390484706631729},{"text":"Right?","start":783.26996,"end":783.76996,"sentiment":"neutral","sentiment_score":0.0015107998624444008}],"sentiment":"neutral","sentiment_score":-0.03903368498910876,"num_words":17,"start":776.26495,"end":783.76996},{"sentences":[{"text":"Yeah.","start":785.35,"end":785.85,"sentiment":"neutral","sentiment_score":0.026358522474765778},{"text":"Alright.","start":786.14996,"end":786.63,"sentiment":"neutral","sentiment_score":0.026648055762052536},{"text":"So we plugged everything back in.","start":786.63,"end":788.38995,"sentiment":"neutral","sentiment_score":0.019768725459774334},{"text":"Now your your Wi Fi is, okay, so you're getting speeds between 85 to 95, but your WhatsApp takes a long time to load up, does it?","start":788.38995,"end":803.27496,"sentiment":"neutral","sentiment_score":-0.09927180178325486},{"text":"Yeah.","start":807.63995,"end":807.88,"sentiment":"neutral","sentiment_score":-0.08175809681415558}],"sentiment":"neutral","sentiment_score":-0.071957717054627,"num_words":36,"start":785.35,"end":807.88},{"sentences":[{"text":"That might happen once because we reset the network.","start":807.88,"end":811.1,"sentiment":"neutral","sentiment_score":-0.18582802679803637},{"text":"So if you open up your Wi Fi or your WhatsApp now, is it still taking a long time to upload?","start":811.16,"end":815.82,"sentiment":"neutral","sentiment_score":-0.15570614274059022},{"text":"Yeah.","start":835.325,"end":835.825,"sentiment":"neutral","sentiment_score":-0.09448793530464172},{"text":"Yeah.","start":846.66,"end":847.16,"sentiment":"neutral","sentiment_score":-0.032958049327135086},{"text":"No.","start":854.065,"end":854.385,"sentiment":"neutral","sentiment_score":-0.28319451212882996}],"sentiment":"neutral","sentiment_score":-0.16220974956046452,"num_words":33,"start":807.88,"end":854.385},{"sentences":[{"text":"Yeah.","start":854.385,"end":854.625,"sentiment":"neutral","sentiment_score":-0.08979956805706024},{"text":"Yeah.","start":854.625,"end":854.945,"sentiment":"neutral","sentiment_score":-0.0314817801117897},{"text":"Yeah.","start":854.945,"end":855.185,"sentiment":"neutral","sentiment_score":-0.04548555985093117},{"text":"No.","start":855.185,"end":855.505,"sentiment":"neutral","sentiment_score":-0.24565863609313965},{"text":"I'm not yeah.","start":855.505,"end":856.385,"sentiment":"neutral","sentiment_score":-0.27903523047765094}],"sentiment":"neutral","sentiment_score":-0.1785044622208391,"num_words":7,"start":854.385,"end":856.385},{"sentences":[{"text":"I understand what you're saying.","start":856.385,"end":857.92505,"sentiment":"neutral","sentiment_score":-0.17753785252571105},{"text":"Because I'm just I'm just comparing what's happened with you to other customers as well to make sure that we find we pinpoint what the actual problem is.","start":859.185,"end":867.88,"sentiment":"neutral","sentiment_score":-0.1405614045049463},{"text":"Are you able to get a laptop or anything like that at any time?","start":869.54,"end":872.92,"sentiment":"neutral","sentiment_score":-0.03118985878037555},{"text":"No.","start":876.66,"end":876.89996,"sentiment":"neutral","sentiment_score":-0.20573505759239197},{"text":"The a laptop.","start":876.89996,"end":877.95996,"sentiment":"neutral","sentiment_score":-0.2364538609981537}],"sentiment":"neutral","sentiment_score":-0.12108163239763063,"num_words":51,"start":856.385,"end":877.95996},{"sentences":[{"text":"Okay.","start":880.565,"end":880.885,"sentiment":"neutral","sentiment_score":-0.0958838015794754},{"text":"It's just that with Apple, it's very problem with Apple is Yeah.","start":880.885,"end":907.045,"sentiment":"neutral","sentiment_score":-0.1451779082417488},{"text":"But I I've done all that.","start":907.045,"end":908.325,"sentiment":"neutral","sentiment_score":-0.1743482475479444},{"text":"We've done all that.","start":908.325,"end":909.205,"sentiment":"neutral","sentiment_score":-0.15231354534626007},{"text":"I've I've rebooted the NTD box.","start":909.205,"end":911.845,"sentiment":"neutral","sentiment_score":-0.1666304444273313}],"sentiment":"neutral","sentiment_score":-0.15493603564541916,"num_words":29,"start":880.565,"end":911.845},{"sentences":[{"text":"I've done everything from my end.","start":911.845,"end":914.005,"sentiment":"neutral","sentiment_score":-0.19642687340577444},{"text":"That's all done.","start":914.005,"end":914.985,"sentiment":"neutral","sentiment_score":-0.24044717848300934},{"text":"And you're still telling me you're getting a slow Internet.","start":915.045,"end":919.27997,"sentiment":"negative","sentiment_score":-0.6298152446746826},{"text":"Alright.","start":919.33997,"end":919.82,"sentiment":"neutral","sentiment_score":-0.04146534577012062},{"text":"Can you run I need you to do this, please, so I can find out what the problem is.","start":919.82,"end":925.44,"sentiment":"neutral","sentiment_score":0.032322701654936135}],"sentiment":"neutral","sentiment_score":-0.19552280094761115,"num_words":39,"start":911.845,"end":925.44},{"sentences":[{"text":"I need you to do run one more speed test, take a screenshot, and send it to me.","start":925.58,"end":931.935,"sentiment":"neutral","sentiment_score":0.021349007884661358},{"text":"Can you do that, please?","start":931.935,"end":933.055,"sentiment":"neutral","sentiment_score":0.051106850057840346},{"text":"Is that possible?","start":933.055,"end":933.875,"sentiment":"neutral","sentiment_score":0.050138441224892936},{"text":"I just take a screenshot you added to the number that I sent you, which is I just text you the number.","start":939.455,"end":947.0,"sentiment":"neutral","sentiment_score":0.05570112727582455},{"text":"I just checked I just text you the screenshot to send here.","start":947.0,"end":951.34,"sentiment":"neutral","sentiment_score":0.05839876023431619}],"sentiment":"neutral","sentiment_score":0.04527402731279532,"num_words":60,"start":925.58,"end":951.34},{"sentences":[{"text":"So I your 530530.","start":952.28,"end":958.2,"sentiment":"neutral","sentiment_score":0.03714771755039692},{"text":"Yes.","start":958.2,"end":958.52,"sentiment":"neutral","sentiment_score":0.08489424735307693},{"text":"So I already send you send screenshot here.","start":958.52,"end":961.235,"sentiment":"neutral","sentiment_score":0.06981172319501638},{"text":"Now do you know how to do that or not?","start":961.375,"end":963.475,"sentiment":"neutral","sentiment_score":-0.014928541705012321},{"text":"Now take the now take a speed test first and then send me the results.","start":969.455,"end":973.395,"sentiment":"neutral","sentiment_score":0.09302575339873632}],"sentiment":"neutral","sentiment_score":0.05363367860646624,"num_words":38,"start":952.28,"end":973.395},{"sentences":[{"text":"I mean, sorry for all this confusion, all this misunderstanding, but it just I'm I'm just trying to work out why these are because, I mean, you got Internet here.","start":992.315,"end":1001.595,"sentiment":"neutral","sentiment_score":-0.22416297594706217},{"text":"You got Internet there.","start":1001.595,"end":1002.555,"sentiment":"neutral","sentiment_score":-0.19833281263709068},{"text":"It's the same thing.","start":1002.555,"end":1003.58997,"sentiment":"neutral","sentiment_score":-0.20422349497675896},{"text":"I'm not sure what's creating these conflicts.","start":1003.58997,"end":1005.76996,"sentiment":"negative","sentiment_score":-0.40986936007227215},{"text":"So I've had two, you and another customer that's had the same issue.","start":1006.39,"end":1010.17,"sentiment":"neutral","sentiment_score":-0.09904094670827572}],"sentiment":"neutral","sentiment_score":-0.21537469545828886,"num_words":58,"start":992.315,"end":1010.17},{"sentences":[{"text":"But we've got plenty of other customers that, you know, that are their stand's working, their feet is working, and all that stuff.","start":1010.39,"end":1017.91,"sentiment":"neutral","sentiment_score":-0.1363347610053809},{"text":"And some customers, for some reason, have hit a a brick wall.","start":1017.91,"end":1024.655,"sentiment":"neutral","sentiment_score":-0.11686307502289613},{"text":"Yeah.","start":1027.835,"end":1028.075,"sentiment":"neutral","sentiment_score":-0.012558352202177048},{"text":"Yeah.","start":1028.075,"end":1028.575,"sentiment":"neutral","sentiment_score":-0.006663461681455374},{"text":"Okay.","start":1034.79,"end":1034.87,"sentiment":"neutral","sentiment_score":-0.0005088513717055321}],"sentiment":"neutral","sentiment_score":-0.11994176496457505,"num_words":38,"start":1010.39,"end":1034.87},{"sentences":[{"text":"Got it.","start":1034.87,"end":1039.61,"sentiment":"neutral","sentiment_score":0.0016897325403988361},{"text":"What's this?","start":1045.91,"end":1046.73,"sentiment":"neutral","sentiment_score":-0.011101132724434137},{"text":"Now which speed test is this?","start":1049.905,"end":1051.925,"sentiment":"neutral","sentiment_score":-0.013502477357784906},{"text":"No.","start":1055.5851,"end":1055.905,"sentiment":"neutral","sentiment_score":-0.12212858349084854},{"text":"No.","start":1055.905,"end":1056.2251,"sentiment":"neutral","sentiment_score":-0.27175360918045044}],"sentiment":"neutral","sentiment_score":-0.04114332143217325,"num_words":12,"start":1034.87,"end":1056.2251},{"sentences":[{"text":"You're using the wrong platform.","start":1056.2251,"end":1057.925,"sentiment":"negative","sentiment_score":-0.35375359654426575},{"text":"You you need to download this one.","start":1057.985,"end":1060.485,"sentiment":"neutral","sentiment_score":-0.16604289199624742},{"text":"I'll just send it to you.","start":1066.76,"end":1068.22,"sentiment":"neutral","sentiment_score":-0.08665654559930165},{"text":"You see it?","start":1068.9199,"end":1069.82,"sentiment":"neutral","sentiment_score":-0.05086706951260567},{"text":"Yeah.","start":1077.385,"end":1077.465,"sentiment":"neutral","sentiment_score":-0.04700334370136261}],"sentiment":"neutral","sentiment_score":-0.16593691147863865,"num_words":22,"start":1056.2251,"end":1077.465},{"sentences":[{"text":"That one from Airtel is not it's not working it's not working to how it should work.","start":1077.465,"end":1083.385,"sentiment":"neutral","sentiment_score":-0.21767340381355846},{"text":"The Ookla one, it's a global server.","start":1083.385,"end":1086.105,"sentiment":"neutral","sentiment_score":-0.08504594170621463},{"text":"That's the proper one.","start":1086.105,"end":1087.405,"sentiment":"neutral","sentiment_score":-0.045066132210195065},{"text":"Any other platform is not gonna work properly.","start":1087.545,"end":1089.965,"sentiment":"neutral","sentiment_score":-0.18306361511349678},{"text":"So if you download the Ookla, double o, k l a from your App Store, that's the one you need to use, please.","start":1090.64,"end":1099.94,"sentiment":"neutral","sentiment_score":-0.030329595198449882}],"sentiment":"neutral","sentiment_score":-0.11251056942520506,"num_words":59,"start":1077.465,"end":1099.94},{"sentences":[{"text":"Sorry to give you a headache, but it's just yeah.","start":1111.3049,"end":1113.465,"sentiment":"neutral","sentiment_score":-0.2607072442770004},{"text":"We gotta we gotta go through the right sentence here.","start":1113.465,"end":1116.605,"sentiment":"neutral","sentiment_score":-0.09424350075423718},{"text":"No.","start":1117.945,"end":1118.105,"sentiment":"neutral","sentiment_score":-0.20311404764652252},{"text":"No.","start":1118.105,"end":1118.265,"sentiment":"neutral","sentiment_score":-0.2481982409954071},{"text":"No.","start":1118.265,"end":1118.4249,"sentiment":"neutral","sentiment_score":-0.2719436287879944}],"sentiment":"neutral","sentiment_score":-0.18577232033662175,"num_words":23,"start":1111.3049,"end":1118.4249},{"sentences":[{"text":"It's all good.","start":1118.4249,"end":1119.21,"sentiment":"neutral","sentiment_score":-0.24059616525967917},{"text":"It's okay.","start":1121.0499,"end":1130.59,"sentiment":"neutral","sentiment_score":-0.20330910384655},{"text":"If you have a look, sorry.","start":1130.6499,"end":1132.9249,"sentiment":"neutral","sentiment_score":-0.16433727741241455},{"text":"If you have a look, you got Airtel with that.","start":1133.5449,"end":1135.865,"sentiment":"neutral","sentiment_score":-0.2503599926829338},{"text":"That's not us.","start":1135.865,"end":1136.505,"sentiment":"negative","sentiment_score":-0.3745194425185521}],"sentiment":"neutral","sentiment_score":-0.23923285926381746,"num_words":24,"start":1118.4249,"end":1136.505},{"sentences":[{"text":"That's Airtel from India.","start":1136.505,"end":1137.965,"sentiment":"neutral","sentiment_score":-0.1787908636033535},{"text":"It's not us.","start":1140.1849,"end":1141.245,"sentiment":"negative","sentiment_score":-0.43258663018544513},{"text":"Yeah.","start":1144.345,"end":1144.505,"sentiment":"neutral","sentiment_score":-0.12097964435815813},{"text":"Well, I don't know how that happened.","start":1144.505,"end":1146.2849,"sentiment":"neutral","sentiment_score":-0.30748616797583445},{"text":"It's definitely not us because that's the Airtel India.","start":1146.4099,"end":1149.9299,"sentiment":"negative","sentiment_score":-0.42977988719940186}],"sentiment":"negative","sentiment_score":-0.3397635479147236,"num_words":24,"start":1136.505,"end":1149.9299},{"sentences":[{"text":"That's why these platforms are not done properly.","start":1149.9299,"end":1152.4299,"sentiment":"negative","sentiment_score":-0.4433482699096203},{"text":"And if you have a look at that, you got your download is a 106, and your upload is 65, which is brilliant.","start":1153.2899,"end":1160.145,"sentiment":"neutral","sentiment_score":0.31846477123706235},{"text":"So you got you're getting more than what you're paying for.","start":1162.145,"end":1165.2051,"sentiment":"positive","sentiment_score":0.4719262719154358},{"text":"What did you used to get on the past 400?","start":1182.46,"end":1185.0399,"sentiment":"neutral","sentiment_score":-0.11414366438984871},{"text":"Yeah.","start":1191.525,"end":1191.765,"sentiment":"neutral","sentiment_score":-0.030684422701597217}],"sentiment":"neutral","sentiment_score":0.14711266988009777,"num_words":53,"start":1149.9299,"end":1191.765},{"sentences":[{"text":"Yeah.","start":1191.765,"end":1192.005,"sentiment":"neutral","sentiment_score":-0.017847921699285507},{"text":"Yeah.","start":1192.005,"end":1192.245,"sentiment":"neutral","sentiment_score":-0.003633115440607071},{"text":"Alright.","start":1192.245,"end":1192.5651,"sentiment":"neutral","sentiment_score":0.01065968256443739},{"text":"That's that's that's understandable.","start":1192.5651,"end":1194.105,"sentiment":"neutral","sentiment_score":-0.030151512764859945},{"text":"Okay.","start":1194.3251,"end":1194.8251,"sentiment":"neutral","sentiment_score":-0.03182636946439743}],"sentiment":"neutral","sentiment_score":-0.02040672188741155,"num_words":8,"start":1191.765,"end":1194.8251},{"sentences":[{"text":"Yeah.","start":1211.73,"end":1212.05,"sentiment":"neutral","sentiment_score":0.008143097162246704},{"text":"Can you yeah.","start":1212.05,"end":1212.6901,"sentiment":"neutral","sentiment_score":0.026474216332038242},{"text":"Anyway, download the Ookla.","start":1212.6901,"end":1214.29,"sentiment":"neutral","sentiment_score":0.05622031446546316},{"text":"We'll do a speed test there.","start":1214.29,"end":1216.0701,"sentiment":"neutral","sentiment_score":0.043345172268648945},{"text":"Yeah.","start":1223.885,"end":1224.125,"sentiment":"neutral","sentiment_score":0.01746845431625843}],"sentiment":"neutral","sentiment_score":0.039332432796557744,"num_words":15,"start":1211.73,"end":1224.125},{"sentences":[{"text":"This looks like the icon looks like as if you got one of those tarping tachometer.","start":1224.125,"end":1229.025,"sentiment":"neutral","sentiment_score":0.011532167642144486},{"text":"It's a black one.","start":1229.9901,"end":1231.14,"sentiment":"neutral","sentiment_score":0.006363769934978336},{"text":"Should look like this.","start":1272.15,"end":1273.275,"sentiment":"neutral","sentiment_score":0.055054228752851486},{"text":"Where are you getting this from?","start":1367.355,"end":1368.735,"sentiment":"neutral","sentiment_score":-0.039281269845863186},{"text":"No.","start":1372.9551,"end":1373.1951,"sentiment":"neutral","sentiment_score":-0.2637815773487091}],"sentiment":"neutral","sentiment_score":-0.00223491998058894,"num_words":31,"start":1224.125,"end":1373.1951},{"sentences":[{"text":"That's the wrong app, the speed check.","start":1373.1951,"end":1375.19,"sentiment":"negative","sentiment_score":-0.40260665331568035},{"text":"No.","start":1377.73,"end":1377.89,"sentiment":"neutral","sentiment_score":-0.25288742780685425},{"text":"No.","start":1377.89,"end":1378.21,"sentiment":"neutral","sentiment_score":-0.2974085509777069},{"text":"That's that's a different platform.","start":1378.21,"end":1379.99,"sentiment":"neutral","sentiment_score":-0.24274544566869735},{"text":"That's not giving you the right and it's probably something about a VPN or IP address.","start":1380.0499,"end":1385.35,"sentiment":"negative","sentiment_score":-0.634282473474741}],"sentiment":"negative","sentiment_score":-0.49102631186445556,"num_words":30,"start":1373.1951,"end":1385.35},{"sentences":[{"text":"I don't know.","start":1387.6499,"end":1388.21,"sentiment":"negative","sentiment_score":-0.5315822164217631},{"text":"You rubbed that one out.","start":1388.21,"end":1389.4299,"sentiment":"negative","sentiment_score":-0.6585642695426941},{"text":"No.","start":1390.885,"end":1391.045,"sentiment":"negative","sentiment_score":-0.6482449769973755},{"text":"I don't want you to use it.","start":1391.045,"end":1392.165,"sentiment":"negative","sentiment_score":-0.5928259917667934},{"text":"Why aren't you listening to me?","start":1392.165,"end":1393.365,"sentiment":"negative","sentiment_score":-0.4983678162097931}],"sentiment":"negative","sentiment_score":-0.5761728097092021,"num_words":22,"start":1387.6499,"end":1393.365},{"sentences":[{"text":"Can you just please use the one I've got?","start":1393.365,"end":1395.545,"sentiment":"neutral","sentiment_score":-0.0914433944142527},{"text":"It's not the same.","start":1397.125,"end":1398.265,"sentiment":"neutral","sentiment_score":-0.22714201360940933},{"text":"It's not the same.","start":1398.485,"end":1399.625,"sentiment":"neutral","sentiment_score":-0.2788785696029663},{"text":"How are you getting the same?","start":1400.245,"end":1401.285,"sentiment":"neutral","sentiment_score":-0.13873382781942686},{"text":"I'm I'm showing you one.","start":1401.285,"end":1402.5651,"sentiment":"neutral","sentiment_score":-0.058989407122135164}],"sentiment":"neutral","sentiment_score":-0.1419436744680362,"num_words":28,"start":1393.365,"end":1402.5651},{"sentences":[{"text":"You're showing me speed check.","start":1402.5651,"end":1405.19,"sentiment":"neutral","sentiment_score":-0.10909101516008377},{"text":"Speed check is not what I want you to do.","start":1406.29,"end":1407.97,"sentiment":"negative","sentiment_score":-0.33469562530517577},{"text":"I want you to do speed test.","start":1407.97,"end":1409.67,"sentiment":"neutral","sentiment_score":-0.05874317778008325},{"text":"May I just send you click on that and download it, please?","start":1420.615,"end":1423.515,"sentiment":"neutral","sentiment_score":0.012138536355147759},{"text":"Now you don't I saw which one which one you downloaded.","start":1478.255,"end":1481.235,"sentiment":"neutral","sentiment_score":-0.19896915825930508}],"sentiment":"neutral","sentiment_score":-0.14103581950896316,"num_words":45,"start":1402.5651,"end":1481.235},{"sentences":[{"text":"That's not the one.","start":1481.695,"end":1483.075,"sentiment":"neutral","sentiment_score":-0.2666918970644474},{"text":"It's a speed test Internet and Wi Fi test.","start":1486.7799,"end":1489.6799,"sentiment":"neutral","sentiment_score":0.03260022298329406},{"text":"Okay.","start":1495.34,"end":1495.6599,"sentiment":"neutral","sentiment_score":0.04477796331048012},{"text":"That's the one.","start":1495.6599,"end":1496.3799,"sentiment":"neutral","sentiment_score":0.040881529450416565},{"text":"Yeah.","start":1496.3799,"end":1496.8799,"sentiment":"neutral","sentiment_score":0.019166408106684685}],"sentiment":"neutral","sentiment_score":-0.03259870120220714,"num_words":18,"start":1481.695,"end":1496.8799},{"sentences":[{"text":"Alright.","start":1497.285,"end":1497.525,"sentiment":"neutral","sentiment_score":0.032538920640945435},{"text":"So your download here is a 110.","start":1497.525,"end":1500.265,"sentiment":"neutral","sentiment_score":0.012646044338388103},{"text":"Your upload is a 171.7.","start":1500.805,"end":1503.4651,"sentiment":"neutral","sentiment_score":-0.0002810410223901272},{"text":"Your ping is 28.","start":1503.525,"end":1505.145,"sentiment":"neutral","sentiment_score":-0.03190163057297468},{"text":"It doesn't it doesn't I can't see the I can't see the server's name on there.","start":1506.7251,"end":1514.4601,"sentiment":"neutral","sentiment_score":-0.17260468378663063}],"sentiment":"neutral","sentiment_score":-0.08392804354485689,"num_words":33,"start":1497.285,"end":1514.4601},{"sentences":[{"text":"Oh, sorry.","start":1515.8,"end":1516.2001,"sentiment":"neutral","sentiment_score":-0.11823584139347076},{"text":"No.","start":1516.2001,"end":1516.4401,"sentiment":"neutral","sentiment_score":-0.15741398930549622},{"text":"I can't.","start":1516.4401,"end":1517.02,"sentiment":"neutral","sentiment_score":-0.15023348480463028},{"text":"I can see Airtel Australia and Aardnet.","start":1517.16,"end":1520.54,"sentiment":"neutral","sentiment_score":-0.03094957848744733},{"text":"You're in Canberra.","start":1520.76,"end":1521.8,"sentiment":"neutral","sentiment_score":-0.02194174751639366}],"sentiment":"neutral","sentiment_score":-0.06512166224420071,"num_words":15,"start":1515.8,"end":1521.8},{"sentences":[{"text":"Right?","start":1521.8,"end":1522.3,"sentiment":"neutral","sentiment_score":-0.013929184526205065},{"text":"Okay.","start":1523.88,"end":1524.38,"sentiment":"neutral","sentiment_score":-0.004004066810011864},{"text":"So your speed is normally 100 down 40 up.","start":1524.515,"end":1527.895,"sentiment":"neutral","sentiment_score":-0.04580966755747795},{"text":"So you're getting a 110 down and 71 up.","start":1528.275,"end":1531.4951,"sentiment":"neutral","sentiment_score":-0.06308773118588659},{"text":"So your speed is over the limit.","start":1532.1951,"end":1534.4551,"sentiment":"neutral","sentiment_score":-0.210073464683124}],"sentiment":"neutral","sentiment_score":-0.0914268182521617,"num_words":27,"start":1521.8,"end":1534.4551},{"sentences":[{"text":"So I'm not sure now.","start":1534.675,"end":1535.875,"sentiment":"neutral","sentiment_score":-0.3089076101779938},{"text":"This proves to me what I'm trying to say.","start":1535.875,"end":1538.055,"sentiment":"negative","sentiment_score":-0.4396759702099694},{"text":"There's gotta be something wrong with your device to why the WhatsApp lag is lagging or stuff like that.","start":1538.3099,"end":1543.75,"sentiment":"negative","sentiment_score":-0.48222148418426514},{"text":"It's got nothing to do with Internet at all.","start":1543.75,"end":1545.85,"sentiment":"negative","sentiment_score":-0.4463384913073646},{"text":"And you're using your Wi Fi.","start":1548.7899,"end":1550.23,"sentiment":"neutral","sentiment_score":-0.07075365632772446}],"sentiment":"negative","sentiment_score":-0.3980291321252783,"num_words":48,"start":1534.675,"end":1550.23},{"sentences":[{"text":"I can see you're using your Wi Fi.","start":1550.23,"end":1552.095,"sentiment":"neutral","sentiment_score":0.03164489916525781},{"text":"I can see here Telestrade and net.","start":1552.735,"end":1555.635,"sentiment":"neutral","sentiment_score":0.014096934082252639},{"text":"So I'm not sure why your WhatsApp and all that is loading and why you.","start":1558.095,"end":1565.19,"sentiment":"neutral","sentiment_score":-0.24030459473530452},{"text":"Okay.","start":1565.35,"end":1565.47,"sentiment":"neutral","sentiment_score":-0.026609374210238457},{"text":"Maybe the sorry?","start":1565.47,"end":1576.25,"sentiment":"neutral","sentiment_score":-0.01627327874302864}],"sentiment":"neutral","sentiment_score":-0.09788707057561945,"num_words":34,"start":1550.23,"end":1576.25},{"sentences":[{"text":"Yep.","start":1596.04,"end":1596.54,"sentiment":"neutral","sentiment_score":0.052447639405727386},{"text":"Yeah.","start":1605.2051,"end":1605.4451,"sentiment":"neutral","sentiment_score":0.08361463993787766},{"text":"Sure.","start":1605.4451,"end":1605.765,"sentiment":"neutral","sentiment_score":0.21436235308647156},{"text":"But with that speed you're getting, you shouldn't have any issues whatsoever.","start":1605.765,"end":1609.545,"sentiment":"positive","sentiment_score":0.37146320566534996},{"text":"Yep.","start":1624.89,"end":1625.39,"sentiment":"neutral","sentiment_score":0.18788723647594452}],"sentiment":"neutral","sentiment_score":0.3122418960556388,"num_words":16,"start":1596.04,"end":1625.39},{"sentences":[{"text":"Yeah.","start":1640.275,"end":1640.515,"sentiment":"neutral","sentiment_score":0.03307218849658966},{"text":"I understand what you're saying.","start":1640.515,"end":1641.635,"sentiment":"neutral","sentiment_score":-0.007651692908257246},{"text":"Look.","start":1641.635,"end":1641.875,"sentiment":"neutral","sentiment_score":-0.03740216046571731},{"text":"Sorry about all the confusion.","start":1641.875,"end":1643.175,"sentiment":"neutral","sentiment_score":-0.19418193101882936},{"text":"I just on a technical level, what you're getting and what you're saying your your issue is doesn't make sense because well, everything depends on okay.","start":1643.235,"end":1655.74,"sentiment":"neutral","sentiment_score":-0.1521683750817409}],"sentiment":"neutral","sentiment_score":-0.13078620641394273,"num_words":38,"start":1640.275,"end":1655.74},{"sentences":[{"text":"Let me just before you go, I just wanna say something.","start":1655.74,"end":1660.0,"sentiment":"neutral","sentiment_score":-0.013312077488411556},{"text":"So you have the same problem with Facebook and WhatsApp.","start":1676.8201,"end":1679.46,"sentiment":"neutral","sentiment_score":-0.05318282283842564},{"text":"Right?","start":1679.46,"end":1679.96,"sentiment":"neutral","sentiment_score":-0.0156394150108099},{"text":"Okay.","start":1684.1,"end":1684.6,"sentiment":"neutral","sentiment_score":0.04891353100538254},{"text":"So to open up a a Facebook app, it only takes two to five megabytes, like I said before.","start":1684.8201,"end":1693.475,"sentiment":"neutral","sentiment_score":0.10079346048204522}],"sentiment":"neutral","sentiment_score":0.03024020915230115,"num_words":42,"start":1655.74,"end":1693.475},{"sentences":[{"text":"And it's an instant upload, so it shouldn't take that long.","start":1693.475,"end":1696.435,"sentiment":"neutral","sentiment_score":0.1452644911002029},{"text":"So when you're saying you upload, you got, like, a circle that goes around you.","start":1696.435,"end":1701.175,"sentiment":"neutral","sentiment_score":0.03971786350011826},{"text":"And how long does it take for it to load?","start":1703.795,"end":1705.895,"sentiment":"neutral","sentiment_score":-0.043051498010754585},{"text":"That's too gone already.","start":1725.495,"end":1726.635,"sentiment":"negative","sentiment_score":-0.3733535073697567},{"text":"Now it's suffering wrong.","start":1728.855,"end":1730.82,"sentiment":"negative","sentiment_score":-0.4722694009542465}],"sentiment":"neutral","sentiment_score":-0.03680293769998984,"num_words":44,"start":1693.475,"end":1730.82},{"sentences":[{"text":"So my upload is pretty much so if I reset my Facebook, alright, and I'm at the same phone as what you have, I'm just deleting have you got any open apps and stuff like that?","start":1731.1399,"end":1747.6749,"sentiment":"neutral","sentiment_score":-0.2773760155671173},{"text":"So I opened up.","start":1755.1749,"end":1756.0549,"sentiment":"neutral","sentiment_score":-0.07994259148836136},{"text":"It's taken less than a second.","start":1756.0549,"end":1757.8301,"sentiment":"neutral","sentiment_score":-0.16951781511306763},{"text":"Five to six seconds.","start":1763.17,"end":1764.4701,"sentiment":"neutral","sentiment_score":-0.08046313654631376},{"text":"This is bay I'm sorry.","start":1769.135,"end":1770.255,"sentiment":"neutral","sentiment_score":-0.27529566586017606}],"sentiment":"neutral","sentiment_score":-0.23674081259153107,"num_words":55,"start":1731.1399,"end":1770.255},{"sentences":[{"text":"We're talking about Facebook or WhatsApp.","start":1770.255,"end":1772.015,"sentiment":"neutral","sentiment_score":-0.10471374665697415},{"text":"Sorry, man.","start":1772.015,"end":1772.755,"sentiment":"neutral","sentiment_score":-0.10885065048933029},{"text":"Okay.","start":1775.935,"end":1776.3351,"sentiment":"neutral","sentiment_score":-0.01923549361526966},{"text":"Facebook, it didn't take long.","start":1776.3351,"end":1778.275,"sentiment":"neutral","sentiment_score":-0.0686382606625557},{"text":"Took me about just under a second.","start":1779.055,"end":1782.495,"sentiment":"neutral","sentiment_score":-0.0879780745932034}],"sentiment":"neutral","sentiment_score":-0.08686938571433227,"num_words":21,"start":1770.255,"end":1782.495},{"sentences":[{"text":"Hang on a sec.","start":1782.495,"end":1783.38,"sentiment":"neutral","sentiment_score":-0.030180695466697216},{"text":"Does your Facebook need any update?","start":1812.6901,"end":1814.79,"sentiment":"neutral","sentiment_score":-0.09819848587115605},{"text":"I know.","start":1818.2101,"end":1818.6101,"sentiment":"neutral","sentiment_score":-0.10497573018074036},{"text":"Because this is what it's saying here.","start":1818.6101,"end":1820.2301,"sentiment":"neutral","sentiment_score":-0.14013010263442993},{"text":"Any lagging on Facebook is normally caused by accumulated cache data because that slows down the processor.","start":1820.93,"end":1828.8849,"sentiment":"neutral","sentiment_score":-0.330821420339977}],"sentiment":"neutral","sentiment_score":-0.2090205561576618,"num_words":36,"start":1782.495,"end":1828.8849},{"sentences":[{"text":"Yeah.","start":1855.665,"end":1855.985,"sentiment":"neutral","sentiment_score":-0.05205303430557251},{"text":"Yeah.","start":1855.985,"end":1856.225,"sentiment":"neutral","sentiment_score":-0.03022176958620548},{"text":"Contact me back because it's saying here it'll cause you from accumulated data, slow Internet, which you haven't got slow Internet, low device storage, maybe your storage is too full, or outdated app version.","start":1856.225,"end":1868.965,"sentiment":"neutral","sentiment_score":-0.3071366357890999},{"text":"So maybe you need to update your Facebook, which you said you already have.","start":1869.56,"end":1873.18,"sentiment":"neutral","sentiment_score":-0.27129670551845003},{"text":"So it's coming back to either slow Internet, accumulated cache data, or low device storage.","start":1873.32,"end":1879.4,"sentiment":"neutral","sentiment_score":-0.30310845375061035}],"sentiment":"neutral","sentiment_score":-0.29030309391136355,"num_words":65,"start":1855.665,"end":1879.4},{"sentences":[{"text":"Maybe you got too much story storage in there, and your RAM is not allowing us to upload properly.","start":1879.4,"end":1885.155,"sentiment":"negative","sentiment_score":-0.43915109571657684},{"text":"Alright.","start":1894.815,"end":1895.315,"sentiment":"neutral","sentiment_score":0.12479661405086516},{"text":"I will too.","start":1901.01,"end":1901.57,"sentiment":"positive","sentiment_score":0.4799574812253316},{"text":"You enjoy your day.","start":1901.57,"end":1902.45,"sentiment":"positive","sentiment_score":0.7087530642747879},{"text":"Alright?","start":1902.45,"end":1902.95,"sentiment":"positive","sentiment_score":0.36042436957359314}],"sentiment":"neutral","sentiment_score":-0.12799161193626268,"num_words":28,"start":1879.4,"end":1902.95},{"sentences":[{"text":"And any yeah.","start":1903.09,"end":1904.21,"sentiment":"neutral","sentiment_score":0.28819525241851807},{"text":"Just let it go as you sit for the weekend, and then just let me know if you don't mind.","start":1904.21,"end":1907.91,"sentiment":"neutral","sentiment_score":0.2982781261205673},{"text":"Alright.","start":1909.09,"end":1909.57,"sentiment":"positive","sentiment_score":0.4348762035369873},{"text":"Thank you.","start":1909.57,"end":1910.3099,"sentiment":"positive","sentiment_score":0.7360807359218597},{"text":"Bye.","start":1911.679,"end":1912.179,"sentiment":"neutral","sentiment_score":-0.0976625233888626}],"sentiment":"neutral","sentiment_score":0.31998234932069425,"num_words":27,"start":1903.09,"end":1912.179}]}}]},{"alternatives":[{"transcript":"Hi. How are you? It's me again. It doesn't work. And then also, the the faster is not faster. It's the Internet is not great. When I do the when I do the video on the on the Facebook, it's loading. No. It's it's no. There is not anything. Only my phone at the moment. There is not any laptop or phone. Yeah. Look. Look. I'm I'm not sure, but because I tried to reset as well the same thing. They they delete all the they delete all the Internet and Internet everything from my work for my work as well. So I have to ask my management for the password and delete everything. So that's why why I'm look. I'm not trying to root or anything, but no. No. It's delete everything. It's annoying me now. Like, it's getting serious now. I'm getting annoying because not even the YouTube even my data, when I open my Facebook, when I do make it faster, there is not any problem. But when I use Wi Fi, it's getting slower. So I don't know what's going on literally. Like, are you guys speaking? No. I I can't. I'm sorry. I don't wanna waste that. Because in the past, when I have NBN as well or different provider, they they I did not have to checking from my personal phone or anything. So you so they, like I'm not trying to be rude, but do you do you really know what's, like, what's going on in here? Do you not really know? Because No. There is no. And you can and you can just check just no. So because normally, when when when there's any problem on the Wi Fi, normally, I call them and then they check and then they restart and then they're gonna do it somehow from the Wi Fi, not my personal not my personal phone, not my personal laptop. They cannot do something on the Wi Fi. Yes. Because it's clear. Let me check again. Just give me a second. I'm doing it now. Still loading. It's 95M85 885 85MBPS. Not hundred. No. No. It's not. Normally normally, it's faster. That's why after five days, this five days is not faster. Like, in the past, when I used to have Yeah. Yeah. The service here is 77V, say, I didn't see John. She, John, I d c, Kyle. Instead of Australia. I'm not sure. I don't know anything. Hey. Because, you know, this is my first time we speak weird. Like, when I normally, they it's not like this when I check the Internet. Like Hello? Yeah. They're still doing it. One second. It's 93 now MBBS. But I I think I pay I think I pay I think I pay the super fast. The like, there is, like, there is level one standard and then the second one. I think I I think I paid the the the second level or the third level. I'm not quite sure, but I I don't have the standard. Like, I have used the speed one. Do you have any, like do you have anyone that can like, do you have any other person that can assist me with? Or No. No. Because you know how Airtel, they have the level speed, standard speed, and then super fast speed, and then, like, there is something like the Yeah. But this is I didn't get good speed. That's the problem. Yeah. But in the reality, when I open my Facebook, when I open the YouTube and everything, it's not it's not faster as compared with my data. Can I speak with other person? Is it is it possible? I know. It's my bad. That's why. Yeah. I know. I guess so. I I completely I don't wanna be rude, but literally, there is not any I'm calling you. It's not any solve the problem. No. It's not. Like, I mean, before they upgrade it, before they upgrade, I can so but how come how come it's like that? I cannot open my Outlook. I cannot I cannot I cannot access my Outlook either, with the Metro as well. I understand. I mean, that's why why the reason I'm calling. I just want to know what's going on because when I speak with the Microsoft as well, they say nothing wrong. When I speak with my IT as well from the work, they say nothing wrong as well. That's what they say to me. So even they can have a look, there's nothing wrong. So it's from the from the Internet. Even when I open it with my data, a different Wi Fi, it can access it. But when I use the my Wi Fi, I cannot access it. And and then when when you say and then I trust you and then when I trust you to reset the Wi Fi, you're not gonna delete anything, and then it delete everything. Yeah. But in my one, it's I did it delete all the the history of the Wi Fi one at work, the one at at the client house, and everything is delete everything. So I have to ask them what's the Wi Fi, ask them again what's the password. I mean, it's not big deal, but it's just like it's just like I like, how I mean, I don't know. So so No. It's do the same thing. And then even so okay. Like, it doesn't look doesn't matter for the Outlook. Just go we as however, we go back to the speak Internet. Even I go to y WhatsApp, it's still loading when I open it. But when I use my data, it's not loading straight away, open the WhatsApp. And then when I go to any that's why that's why why the reason I contact you. I did, and I'm plugging as well. Everything in in my in my phone. Just give me a second. Let me yep. Still still that's why it's been five days. So I thought it's, like, I understand of the maybe the weather or maybe what whatever it is, and I cannot holding it anymore. So it's more than five days. Even when I open Netflix on the on the on the TV now, it's still loading. Before, like, before I'm on before holiday, there is nothing wrong with that. Like, it's still fast everything. Like, I mean, I'm not whinging, but I just want to know what's going on. And The iPad. I don't have laptop. Because normally sorry. I don't wanna repeat it again. But normally, like, when I contact the Wi Fi, like, the the NBN or Airtel or whatever in the past, like, they they still they fix it from your end, like, from your system, not from my personal iPhone or my personal computer. Yeah. I'm doing it now. Still working. No. Is it in the is it is it the number is 74444? From the Airtel itself. From the Airtel, it's the website. Yeah. Yeah. Don't work anymore. No. No. It's not. It's okay. Like, I'm sorry. I'm not trying to be rude as well to you, but it just make me annoying as well in the same time. Like because when my friend come over as well last yesterday, I don't know suddenly why so slow. The loading is so annoying. But it's melting, it's saying. Yeah. But in the reality, technically, I can't there is I can't access it, like, in the past. Like, it's not the faster that in the past that I I used to get. So I I've I've never checked it in the past, but when I opened the Facebook thread with, like, send me the and then, like, no loading when I like, not loading when I do the not loading when I do, like, watching the video or whatever in the Facebook. And then also I don't know if they still have the eclon here. Yeah. Already. But if there is there is a eclon eclon. Yes. Already already downloaded that one. No. Oh, okay. One in I have the authorized line. It's a big gift. I send you all services. Give me a sec. Here we go. Send the one the the n? But it's o o Keller. I did. This is this is same. This is same, the app that I Maybe I should have the app once I can. Yeah. I already done. I get that. Yeah. I send you. Yep. I send you this one. Is it the same that you send me? There is no, sir. Yes. Mhmm. How how about how about like this? How about like this? Because from your end, you said that you're ready you already, like, refreshed and everything. Right? How about like this? From your end, you say you you already re refreshed it or it reset already my Wi Fi and everything. So it should be should be go back to normal. How about I leave it for today, tomorrow, until Monday? If Monday, I'm still get the wrong like, still slow down or anything, I will contact the Airtel team again. How about that? Yeah. That's why that's why rather than we're not gonna solve the problem here around around again. So I just I will I will use it. I will check maybe after I reset or whatever it is that like, what you say. So I just gonna leave it for couple of hours until tomorrow or until Monday to see how it how it went. So if still slow, maybe I will contact again. But if not, thank you for your help as well. So if even not slow. That's why that's why why it's like Yep. Yeah. Let me try again. One, two, one. Okay. Hang on. Say it again. One, two, three, four, five, six, six, No. Inside closed already. That's why, like me, it's five second or six second. But when I when I when I pause when I go through, like, the not CDO? Facebook. I'm talking about Facebook. One, two, three, four. 23456. No slow again. Already update everything because mhmm. Because what happened is it's affect it's happened to my housemate as well. So that's why that's why, like, I have I have I have something going on as well. Oh, and we didn't have an hour, so I have to go somewhere. I have to get ready. Also, my when my housemate coming, that's why I will check today and tomorrow as well. If still loading like this, I will contact you again. Her birthday. Yeah. But that's not that's that's I already checked everything. There is not anything. It's fine. That is not any of I mean, thank you. Have a good weekend. I will check again. Oh, cool. Thanks. 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How are you? It's me again. It doesn't work. And then also, the the faster is not faster.\n\nIt's the Internet is not great. When I do the when I do the video on the on the Facebook, it's loading. No. It's it's no. There is not anything.\n\nOnly my phone at the moment. There is not any laptop or phone. Yeah. Look. Look.\n\nI'm I'm not sure, but because I tried to reset as well the same thing. They they delete all the they delete all the Internet and Internet everything from my work for my work as well. So I have to ask my management for the password and delete everything. So that's why why I'm look. I'm not trying to root or anything, but no.\n\nNo. It's delete everything. It's annoying me now. Like, it's getting serious now. I'm getting annoying because not even the YouTube even my data, when I open my Facebook, when I do make it faster, there is not any problem.\n\nBut when I use Wi Fi, it's getting slower. So I don't know what's going on literally. Like, are you guys speaking? No. I I can't.\n\nI'm sorry. I don't wanna waste that. Because in the past, when I have NBN as well or different provider, they they I did not have to checking from my personal phone or anything. So you so they, like I'm not trying to be rude, but do you do you really know what's, like, what's going on in here? Do you not really know?\n\nBecause No. There is no. And you can and you can just check just no. So because normally, when when when there's any problem on the Wi Fi, normally, I call them and then they check and then they restart and then they're gonna do it somehow from the Wi Fi, not my personal not my personal phone, not my personal laptop. They cannot do something on the Wi Fi.\n\nYes. Because it's clear. Let me check again. Just give me a second. I'm doing it now.\n\nStill loading. It's 95M85 885 85MBPS. Not hundred. No. No.\n\nIt's not. Normally normally, it's faster. That's why after five days, this five days is not faster. Like, in the past, when I used to have Yeah. Yeah.\n\nThe service here is 77V, say, I didn't see John. She, John, I d c, Kyle. Instead of Australia. I'm not sure. I don't know anything.\n\nHey. Because, you know, this is my first time we speak weird. Like, when I normally, they it's not like this when I check the Internet. Like Hello? Yeah.\n\nThey're still doing it. One second. It's 93 now MBBS. But I I think I pay I think I pay I think I pay the super fast. The like, there is, like, there is level one standard and then the second one.\n\nI think I I think I paid the the the second level or the third level. I'm not quite sure, but I I don't have the standard. Like, I have used the speed one. Do you have any, like do you have anyone that can like, do you have any other person that can assist me with? Or No.\n\nNo. Because you know how Airtel, they have the level speed, standard speed, and then super fast speed, and then, like, there is something like the Yeah. But this is I didn't get good speed. That's the problem. Yeah.\n\nBut in the reality, when I open my Facebook, when I open the YouTube and everything, it's not it's not faster as compared with my data. Can I speak with other person? Is it is it possible? I know. It's my bad.\n\nThat's why. Yeah. I know. I guess so. I I completely I don't wanna be rude, but literally, there is not any I'm calling you.\n\nIt's not any solve the problem. No. It's not. Like, I mean, before they upgrade it, before they upgrade, I can so but how come how come it's like that? I cannot open my Outlook.\n\nI cannot I cannot I cannot access my Outlook either, with the Metro as well. I understand. I mean, that's why why the reason I'm calling. I just want to know what's going on because when I speak with the Microsoft as well, they say nothing wrong. When I speak with my IT as well from the work, they say nothing wrong as well.\n\nThat's what they say to me. So even they can have a look, there's nothing wrong. So it's from the from the Internet. Even when I open it with my data, a different Wi Fi, it can access it. But when I use the my Wi Fi, I cannot access it.\n\nAnd and then when when you say and then I trust you and then when I trust you to reset the Wi Fi, you're not gonna delete anything, and then it delete everything. Yeah. But in my one, it's I did it delete all the the history of the Wi Fi one at work, the one at at the client house, and everything is delete everything. So I have to ask them what's the Wi Fi, ask them again what's the password. I mean, it's not big deal, but it's just like it's just like I like, how I mean, I don't know.\n\nSo so No. It's do the same thing. And then even so okay. Like, it doesn't look doesn't matter for the Outlook. Just go we as however, we go back to the speak Internet.\n\nEven I go to y WhatsApp, it's still loading when I open it. But when I use my data, it's not loading straight away, open the WhatsApp. And then when I go to any that's why that's why why the reason I contact you. I did, and I'm plugging as well. Everything in in my in my phone.\n\nJust give me a second. Let me yep. Still still that's why it's been five days. So I thought it's, like, I understand of the maybe the weather or maybe what whatever it is, and I cannot holding it anymore. So it's more than five days.\n\nEven when I open Netflix on the on the on the TV now, it's still loading. Before, like, before I'm on before holiday, there is nothing wrong with that. Like, it's still fast everything. Like, I mean, I'm not whinging, but I just want to know what's going on. And The iPad.\n\nI don't have laptop. Because normally sorry. I don't wanna repeat it again. But normally, like, when I contact the Wi Fi, like, the the NBN or Airtel or whatever in the past, like, they they still they fix it from your end, like, from your system, not from my personal iPhone or my personal computer. Yeah.\n\nI'm doing it now. Still working. No. Is it in the is it is it the number is 74444? From the Airtel itself.\n\nFrom the Airtel, it's the website. Yeah. Yeah. Don't work anymore. No.\n\nNo. It's not. It's okay. Like, I'm sorry. I'm not trying to be rude as well to you, but it just make me annoying as well in the same time.\n\nLike because when my friend come over as well last yesterday, I don't know suddenly why so slow. The loading is so annoying. But it's melting, it's saying. Yeah. But in the reality, technically, I can't there is I can't access it, like, in the past.\n\nLike, it's not the faster that in the past that I I used to get. So I I've I've never checked it in the past, but when I opened the Facebook thread with, like, send me the and then, like, no loading when I like, not loading when I do the not loading when I do, like, watching the video or whatever in the Facebook. And then also I don't know if they still have the eclon here. Yeah. Already.\n\nBut if there is there is a eclon eclon. Yes. Already already downloaded that one. No. Oh, okay.\n\nOne in I have the authorized line. It's a big gift. I send you all services. Give me a sec. Here we go.\n\nSend the one the the n? But it's o o Keller. I did. This is this is same. This is same, the app that I Maybe I should have the app once I can.\n\nYeah. I already done. I get that. Yeah. I send you.\n\nYep. I send you this one. Is it the same that you send me? There is no, sir. Yes.\n\nMhmm. How how about how about like this? How about like this? Because from your end, you said that you're ready you already, like, refreshed and everything. Right?\n\nHow about like this? From your end, you say you you already re refreshed it or it reset already my Wi Fi and everything. So it should be should be go back to normal. How about I leave it for today, tomorrow, until Monday? If Monday, I'm still get the wrong like, still slow down or anything, I will contact the Airtel team again.\n\nHow about that? Yeah. That's why that's why rather than we're not gonna solve the problem here around around again. So I just I will I will use it. I will check maybe after I reset or whatever it is that like, what you say.\n\nSo I just gonna leave it for couple of hours until tomorrow or until Monday to see how it how it went. So if still slow, maybe I will contact again. But if not, thank you for your help as well. So if even not slow. That's why that's why why it's like Yep.\n\nYeah. Let me try again. One, two, one. Okay. Hang on.\n\nSay it again. One, two, three, four, five, six, six, No. Inside closed already. That's why, like me, it's five second or six second. But when I when I when I pause when I go through, like, the not CDO?\n\nFacebook. I'm talking about Facebook. One, two, three, four. 23456. No slow again.\n\nAlready update everything because mhmm. Because what happened is it's affect it's happened to my housemate as well. So that's why that's why, like, I have I have I have something going on as well. Oh, and we didn't have an hour, so I have to go somewhere. I have to get ready.\n\nAlso, my when my housemate coming, that's why I will check today and tomorrow as well. If still loading like this, I will contact you again. Her birthday. Yeah. But that's not that's that's I already checked everything.\n\nThere is not anything. It's fine. That is not any of I mean, thank you. Have a good weekend. I will check again.\n\nOh, cool. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2169330269098282},{"text":"How are you?","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.1925448179244995},{"text":"It's me again.","start":3.9199998,"end":4.9,"sentiment":"neutral","sentiment_score":0.11009763429562248},{"text":"It doesn't work.","start":8.32,"end":9.2,"sentiment":"neutral","sentiment_score":-0.29052678247292835},{"text":"And then also, the the faster is not faster.","start":9.2,"end":13.86,"sentiment":"neutral","sentiment_score":-0.29198656645086074}],"sentiment":"neutral","sentiment_score":-0.1249788979950704,"num_words":19,"start":3.1999998,"end":13.86},{"sentences":[{"text":"It's the Internet is not great.","start":14.4,"end":17.655,"sentiment":"negative","sentiment_score":-0.5981209476788839},{"text":"When I do the when I do the video on the on the Facebook, it's loading.","start":18.115,"end":24.455,"sentiment":"neutral","sentiment_score":-0.23125493247061968},{"text":"No.","start":30.035,"end":30.355,"sentiment":"neutral","sentiment_score":-0.11784496158361436},{"text":"It's it's no.","start":30.355,"end":32.17,"sentiment":"neutral","sentiment_score":-0.09513342628876369},{"text":"There is not anything.","start":32.17,"end":33.21,"sentiment":"neutral","sentiment_score":-0.12569953687489033}],"sentiment":"neutral","sentiment_score":-0.27316159978508947,"num_words":30,"start":14.4,"end":33.21},{"sentences":[{"text":"Only my phone at the moment.","start":33.21,"end":34.649998,"sentiment":"neutral","sentiment_score":-0.11989097918073337},{"text":"There is not any laptop or phone.","start":34.649998,"end":36.59,"sentiment":"neutral","sentiment_score":-0.04980091857058661},{"text":"Yeah.","start":39.85,"end":40.35,"sentiment":"neutral","sentiment_score":-0.013768615201115608},{"text":"Look.","start":46.845,"end":47.345,"sentiment":"neutral","sentiment_score":-0.0005271206609904766},{"text":"Look.","start":48.524998,"end":49.024998,"sentiment":"neutral","sentiment_score":-0.015676867216825485}],"sentiment":"neutral","sentiment_score":-0.06862030675983988,"num_words":16,"start":33.21,"end":49.024998},{"sentences":[{"text":"I'm I'm not sure, but because I tried to reset as well the same thing.","start":49.165,"end":54.605,"sentiment":"neutral","sentiment_score":-0.09266999612251918},{"text":"They they delete all the they delete all the Internet and Internet everything from my work for my work as well.","start":54.605,"end":62.37,"sentiment":"neutral","sentiment_score":-0.1619995158343088},{"text":"So I have to ask my management for the password and delete everything.","start":62.37,"end":68.95,"sentiment":"neutral","sentiment_score":-0.12411065686207551},{"text":"So that's why why I'm look.","start":69.81,"end":71.57,"sentiment":"neutral","sentiment_score":-0.06733906393249829},{"text":"I'm not trying to root or anything, but no.","start":71.57,"end":77.725,"sentiment":"neutral","sentiment_score":-0.08063782379031181}],"sentiment":"neutral","sentiment_score":-0.11773832986364141,"num_words":64,"start":49.165,"end":77.725},{"sentences":[{"text":"No.","start":77.725,"end":78.125,"sentiment":"neutral","sentiment_score":-0.1915995627641678},{"text":"It's delete everything.","start":78.125,"end":79.085,"sentiment":"neutral","sentiment_score":-0.2860347628593445},{"text":"It's annoying me now.","start":79.085,"end":80.365005,"sentiment":"negative","sentiment_score":-0.6101503670215607},{"text":"Like, it's getting serious now.","start":80.365005,"end":82.125,"sentiment":"negative","sentiment_score":-0.5058471143245697},{"text":"I'm getting annoying because not even the YouTube even my data, when I open my Facebook, when I do make it faster, there is not any problem.","start":82.125,"end":90.86,"sentiment":"neutral","sentiment_score":-0.30025209734837216}],"sentiment":"negative","sentiment_score":-0.3531586879864335,"num_words":40,"start":77.725,"end":90.86},{"sentences":[{"text":"But when I use Wi Fi, it's getting slower.","start":90.86,"end":93.6,"sentiment":"negative","sentiment_score":-0.3771527840031518},{"text":"So I don't know what's going on literally.","start":93.66,"end":95.76,"sentiment":"negative","sentiment_score":-0.3864429406821728},{"text":"Like, are you guys speaking?","start":95.82,"end":97.12,"sentiment":"neutral","sentiment_score":-0.09112871289253235},{"text":"No.","start":108.825,"end":109.064995,"sentiment":"neutral","sentiment_score":-0.177162766456604},{"text":"I I can't.","start":109.064995,"end":109.625,"sentiment":"neutral","sentiment_score":-0.2074292947848638}],"sentiment":"neutral","sentiment_score":-0.297731261413831,"num_words":26,"start":90.86,"end":109.625},{"sentences":[{"text":"I'm sorry.","start":109.625,"end":110.104996,"sentiment":"neutral","sentiment_score":-0.1850501149892807},{"text":"I don't wanna waste that.","start":110.104996,"end":110.985,"sentiment":"neutral","sentiment_score":-0.2724118113517761},{"text":"Because in the past, when I have NBN as well or different provider, they they I did not have to checking from my personal phone or anything.","start":110.985,"end":120.38,"sentiment":"neutral","sentiment_score":-0.0925647432881373},{"text":"So you so they, like I'm not trying to be rude, but do you do you really know what's, like, what's going on in here?","start":122.439995,"end":133.585,"sentiment":"neutral","sentiment_score":-0.12746963396668434},{"text":"Do you not really know?","start":133.645,"end":135.325,"sentiment":"neutral","sentiment_score":-0.13359044790267943}],"sentiment":"neutral","sentiment_score":-0.12634531944058836,"num_words":64,"start":109.625,"end":135.325},{"sentences":[{"text":"Because No.","start":135.325,"end":147.22,"sentiment":"neutral","sentiment_score":-0.12236402928829193},{"text":"There is no.","start":147.22,"end":148.09999,"sentiment":"neutral","sentiment_score":-0.13968180119991302},{"text":"And you can and you can just check just no.","start":148.09999,"end":150.81999,"sentiment":"neutral","sentiment_score":-0.0725059948861599},{"text":"So because normally, when when when there's any problem on the Wi Fi, normally, I call them and then they check and then they restart and then they're gonna do it somehow from the Wi Fi, not my personal not my personal phone, not my personal laptop.","start":150.81999,"end":165.135,"sentiment":"neutral","sentiment_score":-0.17127857610900352},{"text":"They cannot do something on the Wi Fi.","start":165.515,"end":168.495,"sentiment":"neutral","sentiment_score":-0.248271768912673}],"sentiment":"neutral","sentiment_score":-0.16321572342089244,"num_words":70,"start":135.325,"end":168.495},{"sentences":[{"text":"Yes.","start":180.05,"end":180.55,"sentiment":"neutral","sentiment_score":0.006303822621703148},{"text":"Because it's clear.","start":180.69,"end":182.07,"sentiment":"neutral","sentiment_score":0.01549863318602244},{"text":"Let me check again.","start":189.705,"end":191.065,"sentiment":"neutral","sentiment_score":-0.04364562872797251},{"text":"Just give me a second.","start":191.065,"end":192.535,"sentiment":"neutral","sentiment_score":-0.03316794466227293},{"text":"I'm doing it now.","start":214.67001,"end":216.21,"sentiment":"neutral","sentiment_score":0.012319122441112995}],"sentiment":"neutral","sentiment_score":-0.014020354487001896,"num_words":17,"start":180.05,"end":216.21},{"sentences":[{"text":"Still loading.","start":243.105,"end":244.325,"sentiment":"neutral","sentiment_score":-0.003863719291985035},{"text":"It's 95M85 885 85MBPS.","start":253.825,"end":262.98,"sentiment":"neutral","sentiment_score":0.014663385460153222},{"text":"Not hundred.","start":263.2,"end":264.1,"sentiment":"neutral","sentiment_score":-0.016643404960632324},{"text":"No.","start":267.6,"end":267.91998,"sentiment":"neutral","sentiment_score":-0.1170406937599182},{"text":"No.","start":267.91998,"end":268.32,"sentiment":"neutral","sentiment_score":-0.19506283104419708}],"sentiment":"neutral","sentiment_score":-0.029446423146873714,"num_words":10,"start":243.105,"end":268.32},{"sentences":[{"text":"It's not.","start":268.32,"end":269.04,"sentiment":"neutral","sentiment_score":-0.1956653967499733},{"text":"Normally normally, it's faster.","start":269.04,"end":270.8,"sentiment":"neutral","sentiment_score":-0.15417444705963135},{"text":"That's why after five days, this five days is not faster.","start":270.8,"end":274.555,"sentiment":"neutral","sentiment_score":-0.24277810413729062},{"text":"Like, in the past, when I used to have Yeah.","start":274.775,"end":288.68002,"sentiment":"neutral","sentiment_score":0.0017494288273155688},{"text":"Yeah.","start":295.94,"end":296.44,"sentiment":"neutral","sentiment_score":0.02077408879995346}],"sentiment":"neutral","sentiment_score":-0.13001140536341285,"num_words":28,"start":268.32,"end":296.44},{"sentences":[{"text":"The service here is 77V, say, I didn't see John.","start":313.01498,"end":318.18,"sentiment":"neutral","sentiment_score":-0.025844258908182382},{"text":"She, John, I d c, Kyle.","start":321.6,"end":325.3,"sentiment":"neutral","sentiment_score":-0.0014952371905868251},{"text":"Instead of Australia.","start":329.845,"end":331.14502,"sentiment":"neutral","sentiment_score":-0.025775347525874775},{"text":"I'm not sure.","start":337.20502,"end":338.02502,"sentiment":"neutral","sentiment_score":-0.1343489165107409},{"text":"I don't know anything.","start":338.165,"end":342.66998,"sentiment":"neutral","sentiment_score":-0.130122983828187}],"sentiment":"neutral","sentiment_score":-0.04877995152492076,"num_words":26,"start":313.01498,"end":342.66998},{"sentences":[{"text":"Hey.","start":342.88998,"end":343.21,"sentiment":"neutral","sentiment_score":-0.051641762256622314},{"text":"Because, you know, this is my first time we speak weird.","start":343.21,"end":347.21,"sentiment":"neutral","sentiment_score":-0.2515940334309231},{"text":"Like, when I normally, they it's not like this when I check the Internet.","start":347.21,"end":352.99,"sentiment":"negative","sentiment_score":-0.39269400920186726},{"text":"Like Hello?","start":353.13,"end":423.71,"sentiment":"neutral","sentiment_score":-0.07806763192638756},{"text":"Yeah.","start":426.65,"end":426.96997,"sentiment":"neutral","sentiment_score":0.005519729107618332}],"sentiment":"neutral","sentiment_score":-0.2919830273644164,"num_words":29,"start":342.88998,"end":426.96997},{"sentences":[{"text":"They're still doing it.","start":426.96997,"end":427.93,"sentiment":"neutral","sentiment_score":-0.03231884352862835},{"text":"One second.","start":427.93,"end":428.66998,"sentiment":"neutral","sentiment_score":-0.011978394351899624},{"text":"It's 93 now MBBS.","start":442.255,"end":444.915,"sentiment":"neutral","sentiment_score":0.01676904410123825},{"text":"But I I think I pay I think I pay I think I pay the super fast.","start":456.62997,"end":461.43,"sentiment":"neutral","sentiment_score":-0.12833177166826584},{"text":"The like, there is, like, there is level one standard and then the second one.","start":461.43,"end":466.00998,"sentiment":"neutral","sentiment_score":-0.10966555277506511}],"sentiment":"neutral","sentiment_score":-0.09316141419999656,"num_words":42,"start":426.96997,"end":466.00998},{"sentences":[{"text":"I think I I think I paid the the the second level or the third level.","start":466.115,"end":471.23502,"sentiment":"neutral","sentiment_score":-0.11188754718750715},{"text":"I'm not quite sure, but I I don't have the standard.","start":471.23502,"end":473.975,"sentiment":"neutral","sentiment_score":-0.31658224084160547},{"text":"Like, I have used the speed one.","start":474.275,"end":476.295,"sentiment":"neutral","sentiment_score":-0.20297870678561075},{"text":"Do you have any, like do you have anyone that can like, do you have any other person that can assist me with?","start":481.45,"end":489.61002,"sentiment":"neutral","sentiment_score":-0.07879851920449216},{"text":"Or No.","start":489.61002,"end":497.715,"sentiment":"neutral","sentiment_score":-0.22382505983114243}],"sentiment":"neutral","sentiment_score":-0.15175376971394328,"num_words":59,"start":466.115,"end":497.715},{"sentences":[{"text":"No.","start":497.715,"end":498.035,"sentiment":"neutral","sentiment_score":-0.3194745182991028},{"text":"Because you know how Airtel, they have the level speed, standard speed, and then super fast speed, and then, like, there is something like the Yeah.","start":498.035,"end":518.11,"sentiment":"neutral","sentiment_score":-0.09096592105925083},{"text":"But this is I didn't get good speed.","start":518.11,"end":520.37,"sentiment":"neutral","sentiment_score":-0.20202818792313337},{"text":"That's the problem.","start":520.985,"end":521.96497,"sentiment":"neutral","sentiment_score":-0.21721844871838888},{"text":"Yeah.","start":526.425,"end":526.745,"sentiment":"neutral","sentiment_score":-0.08963702619075775}],"sentiment":"neutral","sentiment_score":-0.12928477798899016,"num_words":39,"start":497.715,"end":526.745},{"sentences":[{"text":"But in the reality, when I open my Facebook, when I open the YouTube and everything, it's not it's not faster as compared with my data.","start":526.745,"end":536.55,"sentiment":"neutral","sentiment_score":-0.28104151728061527},{"text":"Can I speak with other person?","start":543.33,"end":545.03,"sentiment":"neutral","sentiment_score":-0.12286241352558136},{"text":"Is it is it possible?","start":545.09,"end":546.15,"sentiment":"neutral","sentiment_score":-0.171897991001606},{"text":"I know.","start":549.66504,"end":550.065,"sentiment":"neutral","sentiment_score":-0.09876704216003418},{"text":"It's my bad.","start":550.065,"end":551.425,"sentiment":"neutral","sentiment_score":-0.10533726339538892}],"sentiment":"neutral","sentiment_score":-0.2242211847610417,"num_words":42,"start":526.745,"end":551.425},{"sentences":[{"text":"That's why.","start":551.425,"end":552.245,"sentiment":"neutral","sentiment_score":-0.24335739761590958},{"text":"Yeah.","start":558.065,"end":558.385,"sentiment":"neutral","sentiment_score":-0.09519586712121964},{"text":"I know.","start":558.385,"end":558.865,"sentiment":"neutral","sentiment_score":-0.12226841226220131},{"text":"I guess so.","start":558.865,"end":559.765,"sentiment":"neutral","sentiment_score":-0.13635390003522238},{"text":"I I completely I don't wanna be rude, but literally, there is not any I'm calling you.","start":560.13995,"end":565.42,"sentiment":"negative","sentiment_score":-0.3452088482239667}],"sentiment":"neutral","sentiment_score":-0.2841623842716217,"num_words":25,"start":551.425,"end":565.42},{"sentences":[{"text":"It's not any solve the problem.","start":565.42,"end":567.12,"sentiment":"negative","sentiment_score":-0.5032920390367508},{"text":"No.","start":587.13495,"end":587.615,"sentiment":"neutral","sentiment_score":-0.2314147651195526},{"text":"It's not.","start":587.615,"end":588.435,"sentiment":"neutral","sentiment_score":-0.22193913161754608},{"text":"Like, I mean, before they upgrade it, before they upgrade, I can so but how come how come it's like that?","start":588.495,"end":597.2,"sentiment":"neutral","sentiment_score":-0.19892471319153196},{"text":"I cannot open my Outlook.","start":597.2,"end":598.58,"sentiment":"neutral","sentiment_score":-0.32174179553985593}],"sentiment":"neutral","sentiment_score":-0.27089066335133144,"num_words":35,"start":565.42,"end":598.58},{"sentences":[{"text":"I cannot I cannot I cannot access my Outlook either, with the Metro as well.","start":598.64,"end":607.785,"sentiment":"neutral","sentiment_score":-0.24305556217829385},{"text":"I understand.","start":634.425,"end":635.245,"sentiment":"neutral","sentiment_score":-0.02522202394902706},{"text":"I mean, that's why why the reason I'm calling.","start":635.545,"end":638.02496,"sentiment":"neutral","sentiment_score":-0.03996267459458775},{"text":"I just want to know what's going on because when I speak with the Microsoft as well, they say nothing wrong.","start":638.02496,"end":643.305,"sentiment":"neutral","sentiment_score":-0.18291860215720676},{"text":"When I speak with my IT as well from the work, they say nothing wrong as well.","start":643.305,"end":647.76996,"sentiment":"neutral","sentiment_score":-0.1976538773845224}],"sentiment":"neutral","sentiment_score":-0.17589606426190585,"num_words":64,"start":598.64,"end":647.76996},{"sentences":[{"text":"That's what they say to me.","start":647.76996,"end":649.31,"sentiment":"neutral","sentiment_score":-0.21226209898789725},{"text":"So even they can have a look, there's nothing wrong.","start":649.37,"end":651.61,"sentiment":"neutral","sentiment_score":-0.10693372040987015},{"text":"So it's from the from the Internet.","start":651.61,"end":653.79,"sentiment":"neutral","sentiment_score":-0.11176796151059014},{"text":"Even when I open it with my data, a different Wi Fi, it can access it.","start":653.85,"end":659.69,"sentiment":"neutral","sentiment_score":-0.0890976027585566},{"text":"But when I use the my Wi Fi, I cannot access it.","start":659.69,"end":664.075,"sentiment":"neutral","sentiment_score":-0.3226041607558727}],"sentiment":"neutral","sentiment_score":-0.16513915885897243,"num_words":51,"start":647.76996,"end":664.075},{"sentences":[{"text":"And and then when when you say and then I trust you and then when I trust you to reset the Wi Fi, you're not gonna delete anything, and then it delete everything.","start":672.77496,"end":682.81006,"sentiment":"neutral","sentiment_score":-0.10476053573868492},{"text":"Yeah.","start":695.625,"end":695.945,"sentiment":"neutral","sentiment_score":0.014860721305012705},{"text":"But in my one, it's I did it delete all the the history of the Wi Fi one at work, the one at at the client house, and everything is delete everything.","start":695.945,"end":706.91,"sentiment":"neutral","sentiment_score":-0.1576688390923664},{"text":"So I have to ask them what's the Wi Fi, ask them again what's the password.","start":707.21,"end":711.61,"sentiment":"neutral","sentiment_score":-0.1877416605129838},{"text":"I mean, it's not big deal, but it's just like it's just like I like, how I mean, I don't know.","start":711.61,"end":720.825,"sentiment":"neutral","sentiment_score":-0.185356158940565}],"sentiment":"neutral","sentiment_score":-0.1493590846115235,"num_words":103,"start":672.77496,"end":720.825},{"sentences":[{"text":"So so No.","start":720.825,"end":730.89,"sentiment":"neutral","sentiment_score":-0.15996010601520538},{"text":"It's do the same thing.","start":731.11,"end":732.73,"sentiment":"neutral","sentiment_score":-0.2236153393983841},{"text":"And then even so okay.","start":739.91,"end":752.735,"sentiment":"neutral","sentiment_score":-0.10458788573741913},{"text":"Like, it doesn't look doesn't matter for the Outlook.","start":753.115,"end":755.835,"sentiment":"neutral","sentiment_score":-0.08313583955168724},{"text":"Just go we as however, we go back to the speak Internet.","start":755.835,"end":758.79004,"sentiment":"neutral","sentiment_score":-0.01780290078992645}],"sentiment":"neutral","sentiment_score":-0.09066922968143926,"num_words":34,"start":720.825,"end":758.79004},{"sentences":[{"text":"Even I go to y WhatsApp, it's still loading when I open it.","start":758.79004,"end":763.35004,"sentiment":"neutral","sentiment_score":-0.0916212321474002},{"text":"But when I use my data, it's not loading straight away, open the WhatsApp.","start":763.35004,"end":767.11005,"sentiment":"neutral","sentiment_score":-0.20143901822822435},{"text":"And then when I go to any that's why that's why why the reason I contact you.","start":767.11005,"end":779.645,"sentiment":"neutral","sentiment_score":-0.03961530798936591},{"text":"I did, and I'm plugging as well.","start":784.02,"end":786.28,"sentiment":"neutral","sentiment_score":0.01586166802527649},{"text":"Everything in in my in my phone.","start":803.15497,"end":806.21497,"sentiment":"neutral","sentiment_score":-0.09530818036624364}],"sentiment":"neutral","sentiment_score":-0.09035876026409197,"num_words":58,"start":758.79004,"end":806.21497},{"sentences":[{"text":"Just give me a second.","start":816.85004,"end":818.05005,"sentiment":"neutral","sentiment_score":-0.11065434217453003},{"text":"Let me yep.","start":818.05005,"end":821.57,"sentiment":"neutral","sentiment_score":-0.06417960425217946},{"text":"Still still that's why it's been five days.","start":821.57,"end":825.375,"sentiment":"neutral","sentiment_score":-0.2683384418487549},{"text":"So I thought it's, like, I understand of the maybe the weather or maybe what whatever it is, and I cannot holding it anymore.","start":825.435,"end":833.355,"sentiment":"negative","sentiment_score":-0.33456843470533687},{"text":"So it's more than five days.","start":833.355,"end":835.135,"sentiment":"negative","sentiment_score":-0.36790308356285095}],"sentiment":"neutral","sentiment_score":-0.28542563027661777,"num_words":46,"start":816.85004,"end":835.135},{"sentences":[{"text":"Even when I open Netflix on the on the on the TV now, it's still loading.","start":835.84,"end":843.7,"sentiment":"neutral","sentiment_score":-0.16121579008176923},{"text":"Before, like, before I'm on before holiday, there is nothing wrong with that.","start":844.0,"end":848.96,"sentiment":"neutral","sentiment_score":-0.11284234532370017},{"text":"Like, it's still fast everything.","start":848.96,"end":851.35504,"sentiment":"neutral","sentiment_score":-0.23220834732055665},{"text":"Like, I mean, I'm not whinging, but I just want to know what's going on.","start":851.35504,"end":854.395,"sentiment":"neutral","sentiment_score":-0.17115230907996495},{"text":"And The iPad.","start":854.395,"end":875.83,"sentiment":"neutral","sentiment_score":-0.09222011764844258}],"sentiment":"neutral","sentiment_score":-0.15483442031276914,"num_words":52,"start":835.84,"end":875.83},{"sentences":[{"text":"I don't have laptop.","start":878.195,"end":879.415,"sentiment":"neutral","sentiment_score":-0.21632928028702736},{"text":"Because normally sorry.","start":886.83496,"end":889.015,"sentiment":"neutral","sentiment_score":-0.16556410491466522},{"text":"I don't wanna repeat it again.","start":889.315,"end":890.755,"sentiment":"neutral","sentiment_score":-0.2599259590109189},{"text":"But normally, like, when I contact the Wi Fi, like, the the NBN or Airtel or whatever in the past, like, they they still they fix it from your end, like, from your system, not from my personal iPhone or my personal computer.","start":890.755,"end":908.115,"sentiment":"neutral","sentiment_score":-0.13227832300025363},{"text":"Yeah.","start":964.855,"end":965.095,"sentiment":"neutral","sentiment_score":0.14445577561855316}],"sentiment":"neutral","sentiment_score":-0.14851012812894687,"num_words":57,"start":878.195,"end":965.095},{"sentences":[{"text":"I'm doing it now.","start":965.095,"end":966.395,"sentiment":"neutral","sentiment_score":0.22337086871266365},{"text":"Still working.","start":968.055,"end":968.955,"sentiment":"neutral","sentiment_score":0.2930417060852051},{"text":"No.","start":1011.255,"end":1011.755,"sentiment":"neutral","sentiment_score":-0.12341660261154176},{"text":"Is it in the is it is it the number is 74444?","start":1022.615,"end":1027.1401,"sentiment":"neutral","sentiment_score":-0.07662642002105713},{"text":"From the Airtel itself.","start":1052.825,"end":1054.285,"sentiment":"neutral","sentiment_score":-0.027357214130461216}],"sentiment":"neutral","sentiment_score":0.014226277723260548,"num_words":23,"start":965.095,"end":1054.285},{"sentences":[{"text":"From the Airtel, it's the website.","start":1054.64,"end":1056.26,"sentiment":"neutral","sentiment_score":-0.0578916659578681},{"text":"Yeah.","start":1072.975,"end":1073.475,"sentiment":"neutral","sentiment_score":-0.04861840605735779},{"text":"Yeah.","start":1098.4401,"end":1098.9401,"sentiment":"neutral","sentiment_score":-0.0241163969039917},{"text":"Don't work anymore.","start":1112.415,"end":1113.215,"sentiment":"neutral","sentiment_score":-0.23575331270694733},{"text":"No.","start":1113.215,"end":1113.455,"sentiment":"neutral","sentiment_score":-0.24120399355888367}],"sentiment":"neutral","sentiment_score":-0.11404572753235698,"num_words":12,"start":1054.64,"end":1113.455},{"sentences":[{"text":"No.","start":1113.455,"end":1113.6951,"sentiment":"neutral","sentiment_score":-0.19650478661060333},{"text":"It's not.","start":1113.6951,"end":1114.435,"sentiment":"neutral","sentiment_score":-0.15958604216575623},{"text":"It's okay.","start":1114.6,"end":1115.32,"sentiment":"neutral","sentiment_score":-0.07990684732794762},{"text":"Like, I'm sorry.","start":1115.32,"end":1116.0399,"sentiment":"neutral","sentiment_score":-0.07381795098384221},{"text":"I'm not trying to be rude as well to you, but it just make me annoying as well in the same time.","start":1116.0399,"end":1121.32,"sentiment":"neutral","sentiment_score":-0.21564514985816044}],"sentiment":"neutral","sentiment_score":-0.1880379238476356,"num_words":30,"start":1113.455,"end":1121.32},{"sentences":[{"text":"Like because when my friend come over as well last yesterday, I don't know suddenly why so slow.","start":1121.32,"end":1128.875,"sentiment":"neutral","sentiment_score":-0.2724234743250741},{"text":"The loading is so annoying.","start":1128.875,"end":1131.295,"sentiment":"neutral","sentiment_score":-0.21796995401382446},{"text":"But it's melting, it's saying.","start":1141.515,"end":1143.295,"sentiment":"neutral","sentiment_score":-0.32411426603794097},{"text":"Yeah.","start":1167.2051,"end":1167.365,"sentiment":"neutral","sentiment_score":-0.03649260848760605},{"text":"But in the reality, technically, I can't there is I can't access it, like, in the past.","start":1167.365,"end":1175.57,"sentiment":"neutral","sentiment_score":-0.33147817674805136}],"sentiment":"neutral","sentiment_score":-0.28881880981118785,"num_words":46,"start":1121.32,"end":1175.57},{"sentences":[{"text":"Like, it's not the faster that in the past that I I used to get.","start":1175.7899,"end":1179.97,"sentiment":"negative","sentiment_score":-0.4063774069150289},{"text":"So I I've I've never checked it in the past, but when I opened the Facebook thread with, like, send me the and then, like, no loading when I like, not loading when I do the not loading when I do, like, watching the video or whatever in the Facebook.","start":1185.715,"end":1205.35,"sentiment":"neutral","sentiment_score":-0.13277723249047996},{"text":"And then also I don't know if they still have the eclon here.","start":1206.1299,"end":1210.07,"sentiment":"neutral","sentiment_score":-0.13290665184076017},{"text":"Yeah.","start":1216.405,"end":1216.645,"sentiment":"neutral","sentiment_score":0.014773962087929249},{"text":"Already.","start":1216.645,"end":1217.045,"sentiment":"neutral","sentiment_score":0.013324940577149391}],"sentiment":"neutral","sentiment_score":-0.18042762874392793,"num_words":80,"start":1175.7899,"end":1217.045},{"sentences":[{"text":"But if there is there is a eclon eclon.","start":1217.045,"end":1222.745,"sentiment":"neutral","sentiment_score":-0.0071909613389935755},{"text":"Yes.","start":1233.2001,"end":1233.6,"sentiment":"neutral","sentiment_score":0.03536074608564377},{"text":"Already already downloaded that one.","start":1233.6,"end":1235.86,"sentiment":"neutral","sentiment_score":0.029234644211828708},{"text":"No.","start":1239.6,"end":1240.0,"sentiment":"neutral","sentiment_score":-0.062132637947797775},{"text":"Oh, okay.","start":1240.0,"end":1240.5801,"sentiment":"neutral","sentiment_score":0.004624792374670506}],"sentiment":"neutral","sentiment_score":0.0035517923275215756,"num_words":18,"start":1217.045,"end":1240.5801},{"sentences":[{"text":"One in I have the authorized line.","start":1293.4601,"end":1295.62,"sentiment":"neutral","sentiment_score":0.11964097299746104},{"text":"It's a big gift.","start":1295.62,"end":1296.42,"sentiment":"positive","sentiment_score":0.3596178814768791},{"text":"I send you all services.","start":1296.42,"end":1297.62,"sentiment":"neutral","sentiment_score":0.08755420595407486},{"text":"Give me a sec.","start":1297.62,"end":1298.52,"sentiment":"neutral","sentiment_score":0.009180885273963213},{"text":"Here we go.","start":1304.295,"end":1305.115,"sentiment":"neutral","sentiment_score":-0.004863076222439607}],"sentiment":"neutral","sentiment_score":0.11895059474298487,"num_words":23,"start":1293.4601,"end":1305.115},{"sentences":[{"text":"Send the one the the n?","start":1369.61,"end":1371.7899,"sentiment":"neutral","sentiment_score":-0.03898982269068559},{"text":"But it's o o Keller.","start":1375.5299,"end":1377.07,"sentiment":"neutral","sentiment_score":-0.16132456362247466},{"text":"I did.","start":1394.58,"end":1394.98,"sentiment":"neutral","sentiment_score":-0.06803978607058525},{"text":"This is this is same.","start":1394.98,"end":1396.34,"sentiment":"neutral","sentiment_score":-0.07187597937881947},{"text":"This is same, the app that I Maybe I should have the app once I can.","start":1396.34,"end":1419.8251,"sentiment":"neutral","sentiment_score":-0.1037164251320064}],"sentiment":"neutral","sentiment_score":-0.09398482427658404,"num_words":34,"start":1369.61,"end":1419.8251},{"sentences":[{"text":"Yeah.","start":1483.58,"end":1483.82,"sentiment":"neutral","sentiment_score":-0.039100438356399536},{"text":"I already done.","start":1483.82,"end":1484.62,"sentiment":"neutral","sentiment_score":0.006171100462476413},{"text":"I get that.","start":1484.62,"end":1485.34,"sentiment":"neutral","sentiment_score":0.023424800485372543},{"text":"Yeah.","start":1485.34,"end":1485.74,"sentiment":"neutral","sentiment_score":0.06425704807043076},{"text":"I send you.","start":1485.74,"end":1486.5599,"sentiment":"neutral","sentiment_score":0.06335483988126119}],"sentiment":"neutral","sentiment_score":0.02763716656376015,"num_words":11,"start":1483.58,"end":1486.5599},{"sentences":[{"text":"Yep.","start":1490.14,"end":1490.62,"sentiment":"neutral","sentiment_score":0.0859241709113121},{"text":"I send you this one.","start":1490.62,"end":1492.08,"sentiment":"neutral","sentiment_score":0.08200944364070892},{"text":"Is it the same that you send me?","start":1492.38,"end":1496.975,"sentiment":"neutral","sentiment_score":0.02795846457593143},{"text":"There is no, sir.","start":1515.03,"end":1516.41,"sentiment":"neutral","sentiment_score":-0.1311635710299015},{"text":"Yes.","start":1522.755,"end":1523.255,"sentiment":"neutral","sentiment_score":0.009448368102312088}],"sentiment":"neutral","sentiment_score":0.010759641563421801,"num_words":19,"start":1490.14,"end":1523.255},{"sentences":[{"text":"Mhmm.","start":1528.675,"end":1529.175,"sentiment":"neutral","sentiment_score":-0.07647641003131866},{"text":"How how about how about like this?","start":1565.9299,"end":1567.61,"sentiment":"neutral","sentiment_score":0.017051306420138905},{"text":"How about like this?","start":1567.61,"end":1568.33,"sentiment":"neutral","sentiment_score":0.03041237173601985},{"text":"Because from your end, you said that you're ready you already, like, refreshed and everything.","start":1568.33,"end":1574.615,"sentiment":"neutral","sentiment_score":0.08669535939892133},{"text":"Right?","start":1574.6749,"end":1575.1749,"sentiment":"neutral","sentiment_score":0.025995898991823196}],"sentiment":"neutral","sentiment_score":0.05324851827962058,"num_words":28,"start":1528.675,"end":1575.1749},{"sentences":[{"text":"How about like this?","start":1578.755,"end":1579.875,"sentiment":"neutral","sentiment_score":0.009997107088565826},{"text":"From your end, you say you you already re refreshed it or it reset already my Wi Fi and everything.","start":1579.875,"end":1588.3,"sentiment":"neutral","sentiment_score":0.06107962653040886},{"text":"So it should be should be go back to normal.","start":1588.36,"end":1590.8401,"sentiment":"neutral","sentiment_score":0.212832011282444},{"text":"How about I leave it for today, tomorrow, until Monday?","start":1590.8401,"end":1595.5,"sentiment":"neutral","sentiment_score":0.08103997856378556},{"text":"If Monday, I'm still get the wrong like, still slow down or anything, I will contact the Airtel team again.","start":1595.64,"end":1603.905,"sentiment":"neutral","sentiment_score":-0.1770870964974165}],"sentiment":"neutral","sentiment_score":0.010289983241818845,"num_words":64,"start":1578.755,"end":1603.905},{"sentences":[{"text":"How about that?","start":1603.905,"end":1604.805,"sentiment":"neutral","sentiment_score":-0.039256724218527474},{"text":"Yeah.","start":1610.625,"end":1610.865,"sentiment":"neutral","sentiment_score":0.16326145827770233},{"text":"That's why that's why rather than we're not gonna solve the problem here around around again.","start":1610.865,"end":1615.905,"sentiment":"neutral","sentiment_score":0.02879355411278084},{"text":"So I just I will I will use it.","start":1615.905,"end":1619.09,"sentiment":"neutral","sentiment_score":0.2021582027276357},{"text":"I will check maybe after I reset or whatever it is that like, what you say.","start":1619.09,"end":1624.47,"sentiment":"neutral","sentiment_score":0.11386226862668991}],"sentiment":"neutral","sentiment_score":0.09216462831116384,"num_words":45,"start":1603.905,"end":1624.47},{"sentences":[{"text":"So I just gonna leave it for couple of hours until tomorrow or until Monday to see how it how it went.","start":1624.53,"end":1631.765,"sentiment":"neutral","sentiment_score":0.1753348552367904},{"text":"So if still slow, maybe I will contact again.","start":1631.8251,"end":1635.185,"sentiment":"neutral","sentiment_score":0.009461592468950484},{"text":"But if not, thank you for your help as well.","start":1635.185,"end":1638.305,"sentiment":"positive","sentiment_score":0.3499020799994469},{"text":"So if even not slow.","start":1638.305,"end":1640.0851,"sentiment":"neutral","sentiment_score":-0.022909217700362205},{"text":"That's why that's why why it's like Yep.","start":1651.1599,"end":1682.66,"sentiment":"neutral","sentiment_score":-0.09974575880914927}],"sentiment":"neutral","sentiment_score":0.12090795904535938,"num_words":54,"start":1624.53,"end":1682.66},{"sentences":[{"text":"Yeah.","start":1702.81,"end":1703.31,"sentiment":"neutral","sentiment_score":0.0032455958425998688},{"text":"Let me try again.","start":1707.05,"end":1708.35,"sentiment":"neutral","sentiment_score":-0.01771800871938467},{"text":"One, two, one.","start":1710.81,"end":1713.15,"sentiment":"neutral","sentiment_score":-0.0008579318722089132},{"text":"Okay.","start":1713.2101,"end":1713.4501,"sentiment":"neutral","sentiment_score":0.019078021869063377},{"text":"Hang on.","start":1713.4501,"end":1713.93,"sentiment":"neutral","sentiment_score":0.004949496127665043}],"sentiment":"neutral","sentiment_score":-0.00374756550247019,"num_words":11,"start":1702.81,"end":1713.93},{"sentences":[{"text":"Say it again.","start":1713.93,"end":1714.695,"sentiment":"neutral","sentiment_score":0.009776092444856962},{"text":"One, two, three, four, five, six, six, No.","start":1715.735,"end":1751.255,"sentiment":"neutral","sentiment_score":-0.07835719734430313},{"text":"Inside closed already.","start":1751.255,"end":1752.715,"sentiment":"neutral","sentiment_score":-0.1704050600528717},{"text":"That's why, like me, it's five second or six second.","start":1758.9,"end":1763.16,"sentiment":"neutral","sentiment_score":-0.18010911643505095},{"text":"But when I when I when I pause when I go through, like, the not CDO?","start":1764.7401,"end":1770.1849,"sentiment":"neutral","sentiment_score":-0.13933970592916012}],"sentiment":"neutral","sentiment_score":-0.12848177351988851,"num_words":40,"start":1713.93,"end":1770.1849},{"sentences":[{"text":"Facebook.","start":1773.445,"end":1773.945,"sentiment":"neutral","sentiment_score":-0.09243102371692656},{"text":"I'm talking about Facebook.","start":1774.085,"end":1775.3049,"sentiment":"neutral","sentiment_score":-0.05651729367673397},{"text":"One, two, three, four.","start":1787.8999,"end":1792.5599,"sentiment":"neutral","sentiment_score":-0.006734228576533496},{"text":"23456.","start":1801.745,"end":1809.2051,"sentiment":"neutral","sentiment_score":-0.010700857266783714},{"text":"No slow again.","start":1810.0651,"end":1811.125,"sentiment":"neutral","sentiment_score":-0.12442106753587723}],"sentiment":"neutral","sentiment_score":-0.05610778250803168,"num_words":13,"start":1773.445,"end":1811.125},{"sentences":[{"text":"Already update everything because mhmm.","start":1816.0199,"end":1829.0549,"sentiment":"neutral","sentiment_score":-0.11420847326517106},{"text":"Because what happened is it's affect it's happened to my housemate as well.","start":1829.0549,"end":1835.955,"sentiment":"neutral","sentiment_score":-0.23322148277209356},{"text":"So that's why that's why, like, I have I have I have something going on as well.","start":1836.655,"end":1843.13,"sentiment":"neutral","sentiment_score":-0.20708653681418476},{"text":"Oh, and we didn't have an hour, so I have to go somewhere.","start":1843.51,"end":1846.09,"sentiment":"neutral","sentiment_score":-0.1593323882955771},{"text":"I have to get ready.","start":1846.23,"end":1847.35,"sentiment":"neutral","sentiment_score":-0.14159176796674727}],"sentiment":"neutral","sentiment_score":-0.18684288029963114,"num_words":53,"start":1816.0199,"end":1847.35},{"sentences":[{"text":"Also, my when my housemate coming, that's why I will check today and tomorrow as well.","start":1847.35,"end":1852.39,"sentiment":"neutral","sentiment_score":-0.058641778538003564},{"text":"If still loading like this, I will contact you again.","start":1852.39,"end":1856.2549,"sentiment":"neutral","sentiment_score":-0.04639046974480152},{"text":"Her birthday.","start":1856.2549,"end":1856.995,"sentiment":"neutral","sentiment_score":-0.07416574284434319},{"text":"Yeah.","start":1887.435,"end":1887.755,"sentiment":"neutral","sentiment_score":-0.003579888492822647},{"text":"But that's not that's that's I already checked everything.","start":1887.755,"end":1891.995,"sentiment":"neutral","sentiment_score":-0.22673253880606759}],"sentiment":"neutral","sentiment_score":-0.09459677309189972,"num_words":38,"start":1847.35,"end":1891.995},{"sentences":[{"text":"There is not anything.","start":1891.995,"end":1892.975,"sentiment":"neutral","sentiment_score":-0.2949902415275574},{"text":"It's fine.","start":1893.035,"end":1893.6951,"sentiment":"neutral","sentiment_score":-0.02459130994975567},{"text":"That is not any of I mean, thank you.","start":1894.635,"end":1896.735,"sentiment":"neutral","sentiment_score":0.06267571697632472},{"text":"Have a good weekend.","start":1897.86,"end":1898.9,"sentiment":"positive","sentiment_score":0.5422868728637695},{"text":"I will check again.","start":1898.9,"end":1900.36,"sentiment":"positive","sentiment_score":0.4189234972000122}],"sentiment":"neutral","sentiment_score":0.13825127595792647,"num_words":23,"start":1891.995,"end":1900.36},{"sentences":[{"text":"Oh, cool.","start":1908.26,"end":1908.92,"sentiment":"positive","sentiment_score":0.5048237144947052},{"text":"Thanks.","start":1910.74,"end":1911.14,"sentiment":"positive","sentiment_score":0.6643645763397217},{"text":"Bye.","start":1911.14,"end":1911.64,"sentiment":"positive","sentiment_score":0.44472846388816833}],"sentiment":"positive","sentiment_score":0.5296851173043251,"num_words":4,"start":1908.26,"end":1911.64}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Natal.\n\nChannel 1: Hi. How are you? It's me again.\n\nChannel 0: Yep. How do we get does it work now?\n\nChannel 1: It doesn't work. And then also, the the faster is not faster. It's the Internet is not great. When I do the when I do the video on the on the Facebook, it's loading.\n\nChannel 0: Okay. Do you have you got your laptop open?\n\nChannel 1: No. It's it's no. There is not anything. Only my phone at the moment. There is not any\n\nChannel 0: Are\n\nChannel 1: laptop\n\nChannel 0: you\n\nChannel 1: or phone.\n\nChannel 0: are you don't have any PC, just your phone?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. On the phone, can you go to the Apple shop? I'm gonna text\n\nChannel 1: Look.\n\nChannel 0: it to you. Alright?\n\nChannel 1: Look. I'm I'm not sure, but because I tried to reset as well the same thing. They they delete all the they delete all the Internet and Internet everything from my work for my work as well. So I have to ask my management for the password and delete\n\nChannel 0: What?\n\nChannel 1: everything. So that's why why I'm look. I'm not trying to root or anything, but\n\nChannel 0: Yeah. Yeah. No. But it shouldn't have deleted. Just just reset.\n\nChannel 1: no. No. It's delete everything. It's annoying me now. Like, it's getting serious now.\n\nI'm getting annoying because not even the YouTube even my data, when I open my Facebook, when I do make it faster, there is not any problem. But when I use Wi Fi, it's getting slower. So I don't know what's going on literally. Like, are\n\nChannel 0: Okay.\n\nChannel 1: you guys\n\nChannel 0: If\n\nChannel 1: speaking?\n\nChannel 0: you had a laptop, I can do a support session from here, but I can't do it on your iPhone. I need a laptop or a PC. If you can get a laptop, I can log you in from here and check and find out what's going on and fix it up.\n\nChannel 1: No. I I can't. I'm sorry. I don't wanna waste that. Because in the past, when I have NBN as well or different provider, they they I did not have to checking from my personal phone or anything.\n\nChannel 0: Well,\n\nChannel 1: So\n\nChannel 0: it\n\nChannel 1: you\n\nChannel 0: was so how did they fix it?\n\nChannel 1: so they, like I'm not trying to be rude, but do you do you really know what's, like, what's going on in here? Do you not really\n\nChannel 0: I\n\nChannel 1: know?\n\nChannel 0: don't\n\nChannel 1: Because\n\nChannel 0: I don't know because everybody uses different devices. All our other customers are getting good speeds, good everything. I'm not sure. You might have a a VPN activated from your work on your phone. I'm not sure.\n\nChannel 1: No. There is no. And you can and you can just check just no. So because normally, when when when there's any problem on the Wi Fi, normally, I call them and then they check and then they restart and then they're gonna do it somehow from the Wi Fi, not my personal not my personal phone, not my personal laptop. They cannot do something on the Wi Fi.\n\nChannel 0: But what do you want us to do on the Wi Fi? So what speed are you getting? Can you tell me? How do you know it's slow? Have you checked the speed on it yet?\n\nChannel 1: Yes. Because it's clear.\n\nChannel 0: And what speed are you getting? You're on 140. What speed are you getting?\n\nChannel 1: Let me check again. Just give me a second.\n\nChannel 0: So you need to download the Ookla app to check the speed. If you're using it on some other platform, it's not gonna work properly. So I just send you the name of the app you need to download, the Ookla app, double o k l a for speed test.\n\nChannel 1: I'm doing it now.\n\nChannel 0: Mhmm. So this is a private embedded network. It's not NBN. It's completely different thing altogether, what we have here.\n\nChannel 1: Still loading. It's 95M85 885\n\nChannel 0: Mhmm.\n\nChannel 1: 85MBPS. Not\n\nChannel 0: Well,\n\nChannel 1: hundred.\n\nChannel 0: that's yeah. But you're getting close to a 100. It's fast. It shouldn't affect your\n\nChannel 1: No. No. It's not. Normally normally, it's faster. That's why after five days, this five days is not faster.\n\nLike, in the past, when I used to have\n\nChannel 0: Okay. Can you run-in that one more test? Hang on. Before you run a test, the test is finished. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: When you have a look at the server, can you see Airtel Australia there?\n\nChannel 1: Yeah.\n\nChannel 0: And there should be another server name. What's the other name?\n\nChannel 1: The service here is 77V, say, I didn't see John.\n\nChannel 0: Which one?\n\nChannel 1: She, John, I d c, Kyle.\n\nChannel 0: Whereabouts? Is that in Australia or outside of Australia?\n\nChannel 1: Instead of Australia.\n\nChannel 0: What about Sydney, Melbourne, Queensland?\n\nChannel 1: I'm not sure. I don't know\n\nChannel 0: Are you able to send me a screenshot of that?\n\nChannel 1: anything. Hey. Because, you know, this is my first time we speak weird. Like, when I normally, they it's not like this when I check the Internet. Like\n\nChannel 0: Okay. Are you able to send me a screenshot of that? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Are you able to send a screenshot, please?\n\nChannel 1: Yeah. They're still doing it. One second.\n\nChannel 0: Okay.\n\nChannel 1: It's 93 now MBBS.\n\nChannel 0: Yeah. Well, that that is the standard speed for 100. You won't get over a 100. You might get over a 100 at certain times, but between\n\nChannel 1: But I I\n\nChannel 0: 80\n\nChannel 1: think\n\nChannel 0: five\n\nChannel 1: I pay I think I pay I think I pay the super fast. The like, there is, like, there is level one standard and then the second one. I think I I think I paid the the the second level or the third level. I'm not quite sure, but I I don't have the standard. Like, I have used the speed one.\n\nChannel 0: I'm not sure what you're talking about there.\n\nChannel 1: Do you have any, like do you have anyone that can like, do you have any other person that can assist me with? Or\n\nChannel 0: You're talking to a senior level engineer, and I'm not understanding what you're saying. A level one what?\n\nChannel 1: No. No. Because you know how Airtel, they have the level speed, standard speed, and then super fast speed, and then, like,\n\nChannel 0: Yeah.\n\nChannel 1: there is\n\nChannel 0: Your\n\nChannel 1: something\n\nChannel 0: your\n\nChannel 1: like the\n\nChannel 0: your speed is a premium speed, which is 100 up, 100 down and 40 up. So if you're getting anywhere between 85 to a 100, you're getting a good speed. It shouldn't affect anything there on Facebook.\n\nChannel 1: Yeah. But this is I didn't get good speed. That's\n\nChannel 0: You\n\nChannel 1: the\n\nChannel 0: got\n\nChannel 1: problem.\n\nChannel 0: no you just told me you got 90 something.\n\nChannel 1: Yeah. But in the reality, when I open my Facebook, when I open the YouTube and everything, it's not it's not faster as compared\n\nChannel 0: It's\n\nChannel 1: with\n\nChannel 0: not\n\nChannel 1: my data.\n\nChannel 0: you know how much you know how much Mbps your Facebook needs to open up?\n\nChannel 1: Can I speak with other person? Is it is\n\nChannel 0: No.\n\nChannel 1: it\n\nChannel 0: There's\n\nChannel 1: possible?\n\nChannel 0: no other person in the weekend. I'm the only one that's here at the moment.\n\nChannel 1: I know. It's my\n\nChannel 0: But\n\nChannel 1: bad.\n\nChannel 0: you need\n\nChannel 1: That's\n\nChannel 0: you need\n\nChannel 1: why.\n\nChannel 0: to listen because you're talking to an engineer. You're not talking to tech support. That's from Monday to Friday.\n\nChannel 1: Yeah. I know. I guess so. I I completely I don't wanna be rude, but literally, there is not any I'm calling you. It's not any solve the problem.\n\nChannel 0: Yeah. But this has got nothing to do with Facebook. Facebook might have made some changes and stuff like that. It could be a heavy page at the moment. But, normally, Facebook, anywhere between five to 10 megabytes, that's all you need.\n\nYou're using up up to a 100. So you can you should it could be your phone, maybe, that needs to be updated.\n\nChannel 1: No. It's not. Like, I mean, before they upgrade it, before they upgrade,\n\nChannel 0: No. It's got nothing\n\nChannel 1: I\n\nChannel 0: to\n\nChannel 1: can\n\nChannel 0: do with the upgrade. Sorry. You're making a\n\nChannel 1: so\n\nChannel 0: mistake.\n\nChannel 1: but\n\nChannel 0: Yeah?\n\nChannel 1: how come how come it's like that? I cannot open my Outlook. I cannot I cannot I cannot access my Outlook either, with\n\nChannel 0: That's\n\nChannel 1: the Metro\n\nChannel 0: a different\n\nChannel 1: as\n\nChannel 0: story. That's a different story. With the Outlook,\n\nChannel 1: well.\n\nChannel 0: the cookies or the history might have a conflict there or because it's a special web a special email that's set up with your work, your work might have a VPN number that's conflicting that's not allowing you to open up, or it could be a Microsoft issue. It's got nothing to do with the Internet because a Hotmail or Gmail or anything that's got to do with Microsoft, you can you can open it up anywhere around the world.\n\nChannel 1: I understand. I mean, that's why why the reason I'm calling. I just want to know what's going on because when I speak with the Microsoft as well, they say nothing wrong. When I speak with my IT as well from the work, they say nothing wrong as well. That's what they say to me.\n\nSo even they can have a look, there's nothing wrong. So it's from the from the Internet. Even when I open it with my data, a different Wi Fi, it can access it. But when I use the my Wi Fi, I cannot access it.\n\nChannel 0: So there could be something inside could be something that might need to be changed inside the router, but\n\nChannel 1: And and then\n\nChannel 0: I\n\nChannel 1: when\n\nChannel 0: I\n\nChannel 1: when\n\nChannel 0: don't know\n\nChannel 1: you\n\nChannel 0: because\n\nChannel 1: say\n\nChannel 0: I\n\nChannel 1: and\n\nChannel 0: sorry?\n\nChannel 1: then I trust you and then when I trust you to reset the Wi Fi, you're not gonna delete anything, and then it delete\n\nChannel 0: Well, I\n\nChannel 1: everything.\n\nChannel 0: did I did when you did the reset on your phone, I did exactly the same with my phone because I've got a well, I've got an iPhone 17 Pro, and it's still working the same as before.\n\nChannel 1: Yeah. But in my one, it's I did it delete all the the history of the Wi Fi one at work, the one at at the client house, and everything is delete everything. So I have to ask them what's the Wi Fi, ask them again what's the password. I mean, it's not big deal, but it's just like\n\nChannel 0: Yeah. It's inconvenient. I understand. Yes.\n\nChannel 1: it's just like I like, how I mean, I don't know. So so\n\nChannel 0: It shouldn't it shouldn't do that. It should just it should just reset\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: It's do the same thing.\n\nChannel 0: that's strange. That's weird. I'm not sure what the hell what they shouldn't do that. When you do\n\nChannel 1: And\n\nChannel 0: a\n\nChannel 1: then\n\nChannel 0: a network\n\nChannel 1: even\n\nChannel 0: reset like, I do it even on my computer. Sometimes I've gotta do it because sometimes there might be a conflict. I just have to reset it and it goes back to normal again, and that's it. Your phone should be the same, so\n\nChannel 1: so\n\nChannel 0: I'm not sure\n\nChannel 1: okay.\n\nChannel 0: why it's\n\nChannel 1: Like,\n\nChannel 0: under.\n\nChannel 1: it doesn't look doesn't matter for the Outlook. Just go we as however, we go back to the speak Internet. Even I go to y WhatsApp, it's still loading when I open it. But when I use my data, it's not loading straight away, open the WhatsApp. And then when\n\nChannel 0: Okay.\n\nChannel 1: I go\n\nChannel 0: So\n\nChannel 1: to\n\nChannel 0: there might be a sorry. There might be an issue with the Wi Fi then. Alright.\n\nChannel 1: any\n\nChannel 0: You've\n\nChannel 1: that's\n\nChannel 0: unplugged\n\nChannel 1: why that's\n\nChannel 0: the router\n\nChannel 1: why why\n\nChannel 0: for\n\nChannel 1: the reason\n\nChannel 0: twenty\n\nChannel 1: I contact you.\n\nChannel 0: minutes. Yeah? Sorry. We've unplugged the router for twenty minutes. Right?\n\nChannel 1: I did, and I'm plugging\n\nChannel 0: Yeah.\n\nChannel 1: as well.\n\nChannel 0: Alright. So we plugged everything back in. Now your your Wi Fi is, okay, so you're getting speeds between 85 to 95, but your WhatsApp takes a long time to load up, does it?\n\nChannel 1: Everything in in my in my phone.\n\nChannel 0: Yeah. That might happen once because we reset the network. So if you open up your Wi Fi or your WhatsApp now, is it still taking a long time to upload?\n\nChannel 1: Just give me a second. Let me yep. Still still that's why it's been five days. So I thought it's, like, I understand of the maybe the weather or maybe what whatever it is, and I cannot holding it anymore. So it's more than five days.\n\nChannel 0: Yeah.\n\nChannel 1: Even when I open Netflix on the on the on the TV now, it's still loading. Before, like, before I'm on before\n\nChannel 0: Yeah.\n\nChannel 1: holiday, there is nothing wrong with that. Like, it's still fast everything. Like, I mean, I'm not whinging, but I just want to know what's going\n\nChannel 0: No.\n\nChannel 1: on.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Yeah. Yeah. No. I'm not yeah. I understand what you're saying.\n\nBecause I'm just I'm just comparing what's happened with you to other customers as well to make sure that we find we pinpoint what the actual problem is. Are you able to get a laptop or anything like that at any time?\n\nChannel 1: The iPad.\n\nChannel 0: No. The a laptop.\n\nChannel 1: I don't have laptop.\n\nChannel 0: Okay. It's just that with Apple, it's very problem with Apple is\n\nChannel 1: Because normally sorry. I don't wanna repeat it again. But normally, like, when I contact the Wi Fi, like, the the NBN or Airtel or whatever in the past, like, they they still they fix it from your end, like, from your system, not from my personal iPhone or\n\nChannel 0: Yeah.\n\nChannel 1: my personal\n\nChannel 0: But I I've\n\nChannel 1: computer.\n\nChannel 0: done all that. We've done all that. I've I've rebooted the NTD box. I've done everything from my end. That's all done.\n\nAnd you're still telling me you're getting a slow Internet. Alright. Can you run I need you to do this, please, so I can find out what the problem is. I need you to do run one more speed test, take a screenshot, and send it to me. Can you do that, please?\n\nIs that possible? I just take a screenshot you added to the number that I sent you, which is I just text you the number. I just checked I just text you the screenshot to send here. So I your 530530. Yes.\n\nSo I already send you send screenshot here. Now do you know how to do that or not?\n\nChannel 1: Yeah. I'm doing it now. Still working.\n\nChannel 0: Now take the now take a speed test first and then send me the results. I mean, sorry for all this confusion, all this misunderstanding, but it just I'm I'm just trying to work out why these are because, I mean, you got Internet here. You got Internet there. It's the same thing. I'm not sure what's creating these conflicts.\n\nSo I've had two, you and another customer that's had the same issue. But we've got plenty\n\nChannel 1: No.\n\nChannel 0: of other customers that, you know, that are their stand's working, their feet is working, and all that stuff. And some customers, for some reason, have hit a a\n\nChannel 1: Is it in the\n\nChannel 0: brick\n\nChannel 1: is it is it\n\nChannel 0: wall.\n\nChannel 1: the number is 74444?\n\nChannel 0: Yeah. Yeah. Okay. Got it. What's this?\n\nNow which speed test is this?\n\nChannel 1: From the Airtel itself. From the Airtel, it's the\n\nChannel 0: No.\n\nChannel 1: website.\n\nChannel 0: No. You're using the wrong platform. You you need to download this one. I'll just send it to you. You see it?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That one from Airtel is not it's not working it's not working to how it should work. The Ookla one, it's a global server. That's the proper one. Any other platform is not gonna work properly.\n\nSo if you download the Ookla, double o, k l a from your App Store, that's the one\n\nChannel 1: Yeah.\n\nChannel 0: you need to use, please. Sorry to give you a headache,\n\nChannel 1: Don't\n\nChannel 0: but\n\nChannel 1: work\n\nChannel 0: it's\n\nChannel 1: anymore.\n\nChannel 0: just\n\nChannel 1: No.\n\nChannel 0: yeah.\n\nChannel 1: No.\n\nChannel 0: We gotta\n\nChannel 1: It's not.\n\nChannel 0: we gotta\n\nChannel 1: It's okay.\n\nChannel 0: go through the right\n\nChannel 1: Like, I'm\n\nChannel 0: sentence\n\nChannel 1: sorry. I'm\n\nChannel 0: here.\n\nChannel 1: not trying to be rude as well to you,\n\nChannel 0: No.\n\nChannel 1: but\n\nChannel 0: No. No.\n\nChannel 1: it\n\nChannel 0: It's\n\nChannel 1: just\n\nChannel 0: all\n\nChannel 1: make\n\nChannel 0: good.\n\nChannel 1: me annoying as well in the same\n\nChannel 0: It's\n\nChannel 1: time. Like because when my friend come over as well last yesterday, I don't know suddenly why so slow. The loading is\n\nChannel 0: okay.\n\nChannel 1: so\n\nChannel 0: If\n\nChannel 1: annoying.\n\nChannel 0: you have a look, sorry. If you have a look, you got Airtel with that. That's not us. That's Airtel from India. It's not us.\n\nChannel 1: But it's melting, it's saying.\n\nChannel 0: Yeah. Well, I don't know how that happened. It's definitely not us because that's the Airtel India. That's why these platforms are not done properly. And if you have a look at that, you got your download is a 106, and your upload is 65, which is brilliant.\n\nSo you got you're getting more than what you're paying for.\n\nChannel 1: Yeah. But in the reality, technically, I can't there is I can't access it, like, in the past. Like, it's not the faster that in the past that I I used to get.\n\nChannel 0: What did you used to get on the past 400?\n\nChannel 1: So I I've I've never checked it in the past, but when I opened the Facebook thread with, like,\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: send\n\nChannel 0: Alright.\n\nChannel 1: me\n\nChannel 0: That's\n\nChannel 1: the\n\nChannel 0: that's that's understandable. Okay.\n\nChannel 1: and then, like, no loading when I like, not loading when I do the not loading when I do, like, watching the video or whatever in the Facebook. And then also I don't know if they still have the eclon here.\n\nChannel 0: Yeah. Can you yeah. Anyway, download the Ookla. We'll do a speed test there.\n\nChannel 1: Yeah. Already. But if there is there is a eclon eclon.\n\nChannel 0: Yeah. This looks like the icon looks like as if you got one of those tarping tachometer. It's a black one.\n\nChannel 1: Yes. Already already downloaded that one. No. Oh, okay.\n\nChannel 0: Should look like this.\n\nChannel 1: One in I have the authorized line. It's a big gift. I send you all services. Give me a sec. Here we go.\n\nChannel 0: Where are you getting this from?\n\nChannel 1: Send the one the the n?\n\nChannel 0: No. That's the wrong app, the speed check.\n\nChannel 1: But it's o o Keller.\n\nChannel 0: No. No. That's that's a different platform. That's not giving you the right and it's probably something about a VPN or IP address. I don't know.\n\nYou rubbed that one out. No. I don't want you to use it. Why aren't you listening to me? Can you just please use the\n\nChannel 1: I\n\nChannel 0: one\n\nChannel 1: did.\n\nChannel 0: I've\n\nChannel 1: This\n\nChannel 0: got?\n\nChannel 1: is this is same. This is same, the\n\nChannel 0: It's\n\nChannel 1: app\n\nChannel 0: not\n\nChannel 1: that\n\nChannel 0: the same.\n\nChannel 1: I\n\nChannel 0: It's not the same. How are you getting the same? I'm I'm showing you one. You're showing me speed check. Speed check is not what I want you to do.\n\nI want you to do speed test.\n\nChannel 1: Maybe I should have the app once I can.\n\nChannel 0: May I just send you click on that and download it, please? Now you don't I saw which one which one you downloaded. That's not the one.\n\nChannel 1: Yeah. I already done. I get that. Yeah. I send you.\n\nChannel 0: It's a speed test Internet and Wi Fi test.\n\nChannel 1: Yep. I send you this one. Is it the same that you\n\nChannel 0: Okay. That's the one.\n\nChannel 1: send\n\nChannel 0: Yeah.\n\nChannel 1: me?\n\nChannel 0: Alright. So your download here is a 110. Your upload is a 171.7. Your ping is 28. It doesn't it doesn't I can't see the I can't see the server's name on there.\n\nChannel 1: There is no,\n\nChannel 0: Oh,\n\nChannel 1: sir.\n\nChannel 0: sorry. No. I can't. I can see Airtel Australia and Aardnet. You're in Canberra.\n\nRight?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So your speed is normally 100 down 40 up. So you're getting\n\nChannel 1: Mhmm.\n\nChannel 0: a 110 down and 71 up. So your speed is over the limit. So I'm not sure now. This proves to me what I'm trying to say. There's gotta be something wrong with your device to why the WhatsApp lag is lagging or stuff like that.\n\nIt's got nothing to do with Internet at all. And you're using your Wi Fi. I can see you're using your Wi Fi. I can see here Telestrade and net. So I'm not sure why your WhatsApp and all that is loading and why you.\n\nOkay. Maybe the\n\nChannel 1: How how about how about like this? How about like this? Because from your end, you said that you're ready you already, like, refreshed and everything. Right?\n\nChannel 0: sorry?\n\nChannel 1: How about like this? From your end, you say you you already re refreshed it or it reset already my Wi Fi and everything. So it should be should be go back to normal. How about I leave it for today, tomorrow, until Monday? If Monday,\n\nChannel 0: Yep.\n\nChannel 1: I'm still get the wrong like, still slow down or anything, I will contact the Airtel team again. How about that?\n\nChannel 0: Yeah. Sure. But with that speed you're getting, you shouldn't have any issues whatsoever.\n\nChannel 1: Yeah. That's why that's why rather than we're not gonna solve the problem here around around again. So I just I will I will use it. I will check maybe after I reset or whatever it is that like, what you say. So I just\n\nChannel 0: Yep.\n\nChannel 1: gonna leave it for couple of hours until tomorrow or until Monday to see how it how it went. So if still slow, maybe I will contact again. But if not, thank you for your help as well. So if even not slow.\n\nChannel 0: Yeah. I understand what you're saying. Look. Sorry about all the confusion. I just on a technical level, what you're getting and what you're saying your your issue is doesn't make sense\n\nChannel 1: That's\n\nChannel 0: because\n\nChannel 1: why that's why why\n\nChannel 0: well,\n\nChannel 1: it's like\n\nChannel 0: everything depends on okay. Let me just before you go, I just wanna say something. So you have the same problem with Facebook and WhatsApp. Right?\n\nChannel 1: Yep.\n\nChannel 0: Okay. So to open up a a Facebook app, it only takes two to five megabytes, like I said before. And it's an instant upload, so it shouldn't take that long. So when you're saying you upload, you got, like, a circle that goes around you.\n\nChannel 1: Yeah.\n\nChannel 0: And how long does it take for it to load?\n\nChannel 1: Let me try again. One, two, one. Okay. Hang on. Say it again.\n\nOne, two, three, four, five,\n\nChannel 0: That's\n\nChannel 1: six,\n\nChannel 0: too gone already.\n\nChannel 1: six,\n\nChannel 0: Now it's suffering wrong. So my upload is pretty much so if I reset my Facebook, alright, and I'm at the same phone as what you have, I'm just deleting have you got any open apps and stuff like that?\n\nChannel 1: No. Inside closed already.\n\nChannel 0: So I opened up. It's taken less than a second.\n\nChannel 1: That's why, like me, it's five second or six second.\n\nChannel 0: Five to six seconds.\n\nChannel 1: But when I when I when I pause when I go through, like, the\n\nChannel 0: This is\n\nChannel 1: not\n\nChannel 0: bay\n\nChannel 1: CDO?\n\nChannel 0: I'm sorry. We're talking about Facebook or WhatsApp. Sorry, man.\n\nChannel 1: Facebook. I'm talking about Facebook.\n\nChannel 0: Okay. Facebook, it didn't take long. Took me about just under a second. Hang on a sec.\n\nChannel 1: One, two, three, four. 23456. No slow again.\n\nChannel 0: Does your Facebook need any update?\n\nChannel 1: Already update everything\n\nChannel 0: I know. Because this is what it's saying here. Any\n\nChannel 1: because\n\nChannel 0: lagging on Facebook is normally caused by accumulated cache data because that slows down the processor.\n\nChannel 1: mhmm. Because what happened is it's affect it's happened to my housemate as well. So that's why that's why, like, I have I have I have something going on as well. Oh, and we didn't have an hour, so I have to go somewhere. I have to get ready.\n\nAlso, my when my housemate coming, that's why I will check today and tomorrow as well. If still loading like this, I will contact you\n\nChannel 0: Yeah.\n\nChannel 1: again.\n\nChannel 0: Yeah. Contact\n\nChannel 1: Her birthday.\n\nChannel 0: me back because it's saying here it'll cause you from accumulated data, slow Internet, which you haven't got slow Internet, low device storage, maybe your storage is too full, or outdated app version. So maybe you need to update your Facebook, which you said you already have. So it's coming back to either slow Internet, accumulated cache data, or low device storage. Maybe you got too much story storage in there, and your RAM is not allowing us to upload properly.\n\nChannel 1: Yeah. But that's not that's that's I already checked everything. There is not anything. It's fine. That is\n\nChannel 0: Alright.\n\nChannel 1: not any of I mean, thank you. Have a good weekend. I will check again.\n\nChannel 0: I will too. You enjoy your day. Alright? And any yeah. Just let it go as you sit for the weekend, and then just let me know if you don't mind.\n\nChannel 1: Oh, cool.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.71999997,"end":1.78,"sentiment":"neutral","sentiment_score":0.24477480351924896}],"sentiment":"neutral","sentiment_score":0.24477480351924896,"channel":0,"num_words":3,"start":0.71999997,"end":1.78},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2169330269098282},{"text":"How are you?","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.1925448179244995},{"text":"It's me again.","start":3.9199998,"end":4.9,"sentiment":"neutral","sentiment_score":0.11009763429562248}],"sentiment":"neutral","sentiment_score":0.16069434051002776,"channel":1,"num_words":7,"start":3.1999998,"end":4.9},{"sentences":[{"text":"Yep.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.09462671726942062},{"text":"How do we get does it work 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getting","start":1528.275,"end":1528.915,"sentiment":"neutral","sentiment_score":-0.06229201704263687}],"sentiment":"neutral","sentiment_score":-0.046397471227324925,"channel":0,"num_words":13,"start":1523.88,"end":1528.915},{"sentences":[{"text":"Mhmm.","start":1528.675,"end":1529.175,"sentiment":"neutral","sentiment_score":-0.07647641003131866}],"sentiment":"neutral","sentiment_score":-0.07647641003131866,"channel":1,"num_words":1,"start":1528.675,"end":1529.175},{"sentences":[{"text":"a 110 down and 71 up.","start":1528.915,"end":1531.4951,"sentiment":"neutral","sentiment_score":-0.06348558825751145},{"text":"So your speed is over the limit.","start":1532.1951,"end":1534.4551,"sentiment":"neutral","sentiment_score":-0.210073464683124},{"text":"So I'm not sure now.","start":1534.675,"end":1535.875,"sentiment":"neutral","sentiment_score":-0.3089076101779938},{"text":"This proves to me what I'm trying to say.","start":1535.875,"end":1538.055,"sentiment":"negative","sentiment_score":-0.4396759702099694},{"text":"There's gotta be something wrong with your device to why the WhatsApp lag is lagging or stuff like that.","start":1538.3099,"end":1543.75,"sentiment":"negative","sentiment_score":-0.48222148418426514}],"sentiment":"negative","sentiment_score":-0.35902734270886233,"channel":0,"num_words":46,"start":1528.915,"end":1543.75},{"sentences":[{"text":"It's got nothing to do with Internet at all.","start":1543.75,"end":1545.85,"sentiment":"negative","sentiment_score":-0.4463384913073646},{"text":"And you're using your Wi Fi.","start":1548.7899,"end":1550.23,"sentiment":"neutral","sentiment_score":-0.07075365632772446},{"text":"I can see you're using your Wi Fi.","start":1550.23,"end":1552.095,"sentiment":"neutral","sentiment_score":0.03164489916525781},{"text":"I can see here Telestrade and net.","start":1552.735,"end":1555.635,"sentiment":"neutral","sentiment_score":0.014096934082252639},{"text":"So I'm not sure why your WhatsApp and all that is loading and why you.","start":1558.095,"end":1565.19,"sentiment":"neutral","sentiment_score":-0.24030459473530452}],"sentiment":"neutral","sentiment_score":-0.1709844344192081,"channel":0,"num_words":45,"start":1543.75,"end":1565.19},{"sentences":[{"text":"Okay.","start":1565.35,"end":1565.47,"sentiment":"neutral","sentiment_score":-0.026609374210238457},{"text":"Maybe the","start":1565.47,"end":1566.09,"sentiment":"neutral","sentiment_score":-0.015326658263802528}],"sentiment":"neutral","sentiment_score":-0.01908756357928117,"channel":0,"num_words":3,"start":1565.35,"end":1566.09},{"sentences":[{"text":"How how about how about like this?","start":1565.9299,"end":1567.61,"sentiment":"neutral","sentiment_score":0.017051306420138905},{"text":"How about like this?","start":1567.61,"end":1568.33,"sentiment":"neutral","sentiment_score":0.03041237173601985},{"text":"Because from your end, you said that you're ready you already, like, refreshed and everything.","start":1568.33,"end":1574.615,"sentiment":"neutral","sentiment_score":0.08669535939892133},{"text":"Right?","start":1574.6749,"end":1575.1749,"sentiment":"neutral","sentiment_score":0.025995898991823196}],"sentiment":"neutral","sentiment_score":0.05805314525409981,"channel":1,"num_words":27,"start":1565.9299,"end":1575.1749},{"sentences":[{"text":"sorry?","start":1575.75,"end":1576.25,"sentiment":"neutral","sentiment_score":-0.018166519701480865}],"sentiment":"neutral","sentiment_score":-0.018166519701480865,"channel":0,"num_words":1,"start":1575.75,"end":1576.25},{"sentences":[{"text":"How about like this?","start":1578.755,"end":1579.875,"sentiment":"neutral","sentiment_score":0.009997107088565826},{"text":"From your end, you say you you already re refreshed it or it reset already my Wi Fi and everything.","start":1579.875,"end":1588.3,"sentiment":"neutral","sentiment_score":0.06107962653040886},{"text":"So it should be should be go back to normal.","start":1588.36,"end":1590.8401,"sentiment":"neutral","sentiment_score":0.212832011282444},{"text":"How about I leave it for today, tomorrow, until Monday?","start":1590.8401,"end":1595.5,"sentiment":"neutral","sentiment_score":0.08103997856378556},{"text":"If Monday,","start":1595.64,"end":1596.36,"sentiment":"neutral","sentiment_score":0.03281548246741295}],"sentiment":"neutral","sentiment_score":0.09273764831216438,"channel":1,"num_words":46,"start":1578.755,"end":1596.36},{"sentences":[{"text":"Yep.","start":1596.04,"end":1596.54,"sentiment":"neutral","sentiment_score":0.052447639405727386}],"sentiment":"neutral","sentiment_score":0.052447639405727386,"channel":0,"num_words":1,"start":1596.04,"end":1596.54},{"sentences":[{"text":"I'm still get the wrong like, still slow down or anything, I will contact the Airtel team again.","start":1596.36,"end":1603.905,"sentiment":"neutral","sentiment_score":-0.20040960527128643},{"text":"How about that?","start":1603.905,"end":1604.805,"sentiment":"neutral","sentiment_score":-0.039256724218527474}],"sentiment":"neutral","sentiment_score":-0.1773877651208923,"channel":1,"num_words":21,"start":1596.36,"end":1604.805},{"sentences":[{"text":"Yeah.","start":1605.2051,"end":1605.4451,"sentiment":"neutral","sentiment_score":0.08361463993787766},{"text":"Sure.","start":1605.4451,"end":1605.765,"sentiment":"neutral","sentiment_score":0.21436235308647156},{"text":"But with that speed you're getting, you shouldn't have any issues 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just","start":1624.53,"end":1625.01,"sentiment":"neutral","sentiment_score":0.17671213547388712}],"sentiment":"neutral","sentiment_score":0.10656255229065816,"channel":1,"num_words":45,"start":1610.625,"end":1625.01},{"sentences":[{"text":"Yep.","start":1624.89,"end":1625.39,"sentiment":"neutral","sentiment_score":0.18788723647594452}],"sentiment":"neutral","sentiment_score":0.18788723647594452,"channel":0,"num_words":1,"start":1624.89,"end":1625.39},{"sentences":[{"text":"gonna leave it for couple of hours until tomorrow or until Monday to see how it how it went.","start":1625.01,"end":1631.765,"sentiment":"neutral","sentiment_score":0.1751173899361962},{"text":"So if still slow, maybe I will contact again.","start":1631.8251,"end":1635.185,"sentiment":"neutral","sentiment_score":0.009461592468950484},{"text":"But if not, thank you for your help as well.","start":1635.185,"end":1638.305,"sentiment":"positive","sentiment_score":0.3499020799994469},{"text":"So if even not slow.","start":1638.305,"end":1640.0851,"sentiment":"neutral","sentiment_score":-0.022909217700362205}],"sentiment":"neutral","sentiment_score":0.1580664988953707,"channel":1,"num_words":43,"start":1625.01,"end":1640.0851},{"sentences":[{"text":"Yeah.","start":1640.275,"end":1640.515,"sentiment":"neutral","sentiment_score":0.03307218849658966},{"text":"I understand what you're saying.","start":1640.515,"end":1641.635,"sentiment":"neutral","sentiment_score":-0.007651692908257246},{"text":"Look.","start":1641.635,"end":1641.875,"sentiment":"neutral","sentiment_score":-0.03740216046571731},{"text":"Sorry about all the confusion.","start":1641.875,"end":1643.175,"sentiment":"neutral","sentiment_score":-0.19418193101882936},{"text":"I just on a technical level, what you're getting and what you're saying your your issue is doesn't make 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something.","start":1655.74,"end":1660.0,"sentiment":"neutral","sentiment_score":-0.013312077488411556},{"text":"So you have the same problem with Facebook and WhatsApp.","start":1676.8201,"end":1679.46,"sentiment":"neutral","sentiment_score":-0.05318282283842564},{"text":"Right?","start":1679.46,"end":1679.96,"sentiment":"neutral","sentiment_score":-0.0156394150108099}],"sentiment":"neutral","sentiment_score":-0.04192825234853304,"channel":0,"num_words":26,"start":1653.1799,"end":1679.96},{"sentences":[{"text":"Yep.","start":1682.16,"end":1682.66,"sentiment":"neutral","sentiment_score":0.03601803630590439}],"sentiment":"neutral","sentiment_score":0.03601803630590439,"channel":1,"num_words":1,"start":1682.16,"end":1682.66},{"sentences":[{"text":"Okay.","start":1684.1,"end":1684.6,"sentiment":"neutral","sentiment_score":0.04891353100538254},{"text":"So to open up a a Facebook app, it only takes two to five megabytes, like I said before.","start":1684.8201,"end":1693.475,"sentiment":"neutral","sentiment_score":0.10079346048204522},{"text":"And it's an instant upload, so it shouldn't take that long.","start":1693.475,"end":1696.435,"sentiment":"neutral","sentiment_score":0.1452644911002029},{"text":"So when you're saying you upload, you got, like, a circle that goes around you.","start":1696.435,"end":1701.175,"sentiment":"neutral","sentiment_score":0.03971786350011826}],"sentiment":"neutral","sentiment_score":0.0903840572775706,"channel":0,"num_words":46,"start":1684.1,"end":1701.175},{"sentences":[{"text":"Yeah.","start":1702.81,"end":1703.31,"sentiment":"neutral","sentiment_score":0.0032455958425998688}],"sentiment":"neutral","sentiment_score":0.0032455958425998688,"channel":1,"num_words":1,"start":1702.81,"end":1703.31},{"sentences":[{"text":"And how long does it take for it to load?","start":1703.795,"end":1705.895,"sentiment":"neutral","sentiment_score":-0.043051498010754585}],"sentiment":"neutral","sentiment_score":-0.043051498010754585,"channel":0,"num_words":10,"start":1703.795,"end":1705.895},{"sentences":[{"text":"Let me try again.","start":1707.05,"end":1708.35,"sentiment":"neutral","sentiment_score":-0.01771800871938467},{"text":"One, two, one.","start":1710.81,"end":1713.15,"sentiment":"neutral","sentiment_score":-0.0008579318722089132},{"text":"Okay.","start":1713.2101,"end":1713.4501,"sentiment":"neutral","sentiment_score":0.019078021869063377},{"text":"Hang on.","start":1713.4501,"end":1713.93,"sentiment":"neutral","sentiment_score":0.004949496127665043},{"text":"Say it again.","start":1713.93,"end":1714.695,"sentiment":"neutral","sentiment_score":0.009776092444856962}],"sentiment":"neutral","sentiment_score":-0.001164656848861621,"channel":1,"num_words":13,"start":1707.05,"end":1714.695},{"sentences":[{"text":"One, two, three, four, five,","start":1715.735,"end":1723.9149,"sentiment":"neutral","sentiment_score":-0.007360106706619263}],"sentiment":"neutral","sentiment_score":-0.007360106706619263,"channel":1,"num_words":5,"start":1715.735,"end":1723.9149},{"sentences":[{"text":"That's","start":1725.495,"end":1725.735,"sentiment":"neutral","sentiment_score":-0.18412844836711884}],"sentiment":"neutral","sentiment_score":-0.18412844836711884,"channel":0,"num_words":1,"start":1725.495,"end":1725.735},{"sentences":[{"text":"six,","start":1725.575,"end":1726.075,"sentiment":"neutral","sentiment_score":-0.303866446018219}],"sentiment":"neutral","sentiment_score":-0.303866446018219,"channel":1,"num_words":1,"start":1725.575,"end":1726.075},{"sentences":[{"text":"too gone already.","start":1725.735,"end":1726.635,"sentiment":"negative","sentiment_score":-0.43642852703730267}],"sentiment":"negative","sentiment_score":-0.43642852703730267,"channel":0,"num_words":3,"start":1725.735,"end":1726.635},{"sentences":[{"text":"six,","start":1727.8949,"end":1728.3949,"sentiment":"neutral","sentiment_score":-0.10439880192279816}],"sentiment":"neutral","sentiment_score":-0.10439880192279816,"channel":1,"num_words":1,"start":1727.8949,"end":1728.3949},{"sentences":[{"text":"Now it's suffering wrong.","start":1728.855,"end":1730.82,"sentiment":"negative","sentiment_score":-0.4722694009542465},{"text":"So my upload is pretty much so if I reset my Facebook, alright, and I'm at the same phone as what you have, I'm just deleting have you got any open apps and stuff like that?","start":1731.1399,"end":1747.6749,"sentiment":"neutral","sentiment_score":-0.2773760155671173}],"sentiment":"neutral","sentiment_score":-0.2968653541058302,"channel":0,"num_words":40,"start":1728.855,"end":1747.6749},{"sentences":[{"text":"No.","start":1750.935,"end":1751.255,"sentiment":"neutral","sentiment_score":-0.1817917972803116},{"text":"Inside closed already.","start":1751.255,"end":1752.715,"sentiment":"neutral","sentiment_score":-0.1704050600528717}],"sentiment":"neutral","sentiment_score":-0.17325174435973167,"channel":1,"num_words":4,"start":1750.935,"end":1752.715},{"sentences":[{"text":"So I opened up.","start":1755.1749,"end":1756.0549,"sentiment":"neutral","sentiment_score":-0.07994259148836136},{"text":"It's taken less than a 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the","start":1764.7401,"end":1769.0801,"sentiment":"neutral","sentiment_score":-0.11515195667743683}],"sentiment":"neutral","sentiment_score":-0.11515195667743683,"channel":1,"num_words":14,"start":1764.7401,"end":1769.0801},{"sentences":[{"text":"This 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sorry.","start":1769.775,"end":1770.255,"sentiment":"neutral","sentiment_score":-0.17345593124628067},{"text":"We're talking about Facebook or WhatsApp.","start":1770.255,"end":1772.015,"sentiment":"neutral","sentiment_score":-0.10471374665697415},{"text":"Sorry, man.","start":1772.015,"end":1772.755,"sentiment":"neutral","sentiment_score":-0.10885065048933029}],"sentiment":"neutral","sentiment_score":-0.11928956434130669,"channel":0,"num_words":10,"start":1769.775,"end":1772.755},{"sentences":[{"text":"Facebook.","start":1773.445,"end":1773.945,"sentiment":"neutral","sentiment_score":-0.09243102371692656},{"text":"I'm talking about 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everything","start":1816.0199,"end":1817.7999,"sentiment":"neutral","sentiment_score":-0.09523942073186238}],"sentiment":"neutral","sentiment_score":-0.09523942073186238,"channel":1,"num_words":3,"start":1816.0199,"end":1817.7999},{"sentences":[{"text":"I know.","start":1818.2101,"end":1818.6101,"sentiment":"neutral","sentiment_score":-0.10497573018074036},{"text":"Because this is what it's saying here.","start":1818.6101,"end":1820.2301,"sentiment":"neutral","sentiment_score":-0.14013010263442993},{"text":"Any","start":1820.93,"end":1821.3301,"sentiment":"neutral","sentiment_score":-0.16977113485336304}],"sentiment":"neutral","sentiment_score":-0.13606333136558532,"channel":0,"num_words":10,"start":1818.2101,"end":1821.3301},{"sentences":[{"text":"because","start":1821.2999,"end":1821.7999,"sentiment":"neutral","sentiment_score":-0.17642076313495636}],"sentiment":"neutral","sentiment_score":-0.17642076313495636,"channel":1,"num_words":1,"start":1821.2999,"end":1821.7999},{"sentences":[{"text":"lagging on Facebook is normally caused by accumulated cache data because that slows down the processor.","start":1821.3301,"end":1828.8849,"sentiment":"negative","sentiment_score":-0.3408870631828904}],"sentiment":"negative","sentiment_score":-0.3408870631828904,"channel":0,"num_words":16,"start":1821.3301,"end":1828.8849},{"sentences":[{"text":"mhmm.","start":1828.815,"end":1829.0549,"sentiment":"neutral","sentiment_score":-0.10890334099531174},{"text":"Because what happened is it's affect it's happened to my housemate as well.","start":1829.0549,"end":1835.955,"sentiment":"neutral","sentiment_score":-0.23322148277209356},{"text":"So that's why that's why, like, I have I have I have something going on as well.","start":1836.655,"end":1843.13,"sentiment":"neutral","sentiment_score":-0.20708653681418476},{"text":"Oh, and we didn't have an hour, so I have to go somewhere.","start":1843.51,"end":1846.09,"sentiment":"neutral","sentiment_score":-0.1593323882955771},{"text":"I have to get ready.","start":1846.23,"end":1847.35,"sentiment":"neutral","sentiment_score":-0.14159176796674727}],"sentiment":"neutral","sentiment_score":-0.19266395164387567,"channel":1,"num_words":49,"start":1828.815,"end":1847.35},{"sentences":[{"text":"Also, my when my housemate coming, that's why I will check today and tomorrow as well.","start":1847.35,"end":1852.39,"sentiment":"neutral","sentiment_score":-0.058641778538003564},{"text":"If still loading like this, I will contact you","start":1852.39,"end":1855.7749,"sentiment":"neutral","sentiment_score":-0.047584041125244565}],"sentiment":"neutral","sentiment_score":-0.05466099306941032,"channel":1,"num_words":25,"start":1847.35,"end":1855.7749},{"sentences":[{"text":"Yeah.","start":1855.665,"end":1855.985,"sentiment":"neutral","sentiment_score":-0.05205303430557251}],"sentiment":"neutral","sentiment_score":-0.05205303430557251,"channel":0,"num_words":1,"start":1855.665,"end":1855.985},{"sentences":[{"text":"again.","start":1855.7749,"end":1856.2549,"sentiment":"neutral","sentiment_score":-0.03564832732081413}],"sentiment":"neutral","sentiment_score":-0.03564832732081413,"channel":1,"num_words":1,"start":1855.7749,"end":1856.2549},{"sentences":[{"text":"Yeah.","start":1855.985,"end":1856.225,"sentiment":"neutral","sentiment_score":-0.03022176958620548},{"text":"Contact","start":1856.225,"end":1856.625,"sentiment":"neutral","sentiment_score":-0.04674426466226578}],"sentiment":"neutral","sentiment_score":-0.03848301712423563,"channel":0,"num_words":2,"start":1855.985,"end":1856.625},{"sentences":[{"text":"Her birthday.","start":1856.2549,"end":1856.995,"sentiment":"neutral","sentiment_score":-0.07416574284434319}],"sentiment":"neutral","sentiment_score":-0.07416574284434319,"channel":1,"num_words":2,"start":1856.2549,"end":1856.995},{"sentences":[{"text":"me back because it's saying here it'll cause you from accumulated data, slow Internet, which you haven't got slow Internet, low device storage, maybe your storage is too full, or outdated app version.","start":1856.625,"end":1868.965,"sentiment":"neutral","sentiment_score":-0.31502731370203424},{"text":"So maybe you need to update your Facebook, which you said you already have.","start":1869.56,"end":1873.18,"sentiment":"neutral","sentiment_score":-0.27129670551845003},{"text":"So it's coming back to either slow Internet, accumulated cache data, or low device storage.","start":1873.32,"end":1879.4,"sentiment":"neutral","sentiment_score":-0.30310845375061035},{"text":"Maybe you got too much story storage in there, and your RAM is not allowing us to upload properly.","start":1879.4,"end":1885.155,"sentiment":"negative","sentiment_score":-0.43915109571657684}],"sentiment":"negative","sentiment_score":-0.3343771957320931,"channel":0,"num_words":81,"start":1856.625,"end":1885.155},{"sentences":[{"text":"Yeah.","start":1887.435,"end":1887.755,"sentiment":"neutral","sentiment_score":-0.003579888492822647},{"text":"But that's not that's that's I already checked everything.","start":1887.755,"end":1891.995,"sentiment":"neutral","sentiment_score":-0.22673253880606759},{"text":"There is not anything.","start":1891.995,"end":1892.975,"sentiment":"neutral","sentiment_score":-0.2949902415275574},{"text":"It's fine.","start":1893.035,"end":1893.6951,"sentiment":"neutral","sentiment_score":-0.02459130994975567},{"text":"That is","start":1894.635,"end":1894.955,"sentiment":"neutral","sentiment_score":0.08604215830564499}],"sentiment":"neutral","sentiment_score":-0.17229066706366009,"channel":1,"num_words":18,"start":1887.435,"end":1894.955},{"sentences":[{"text":"Alright.","start":1894.815,"end":1895.315,"sentiment":"neutral","sentiment_score":0.12479661405086516}],"sentiment":"neutral","sentiment_score":0.12479661405086516,"channel":0,"num_words":1,"start":1894.815,"end":1895.315},{"sentences":[{"text":"not any of I mean, thank you.","start":1894.955,"end":1896.735,"sentiment":"neutral","sentiment_score":0.05599959088223321},{"text":"Have a good weekend.","start":1897.86,"end":1898.9,"sentiment":"positive","sentiment_score":0.5422868728637695},{"text":"I will check again.","start":1898.9,"end":1900.36,"sentiment":"positive","sentiment_score":0.4189234972000122}],"sentiment":"neutral","sentiment_score":0.28245590776205065,"channel":1,"num_words":15,"start":1894.955,"end":1900.36},{"sentences":[{"text":"I will too.","start":1901.01,"end":1901.57,"sentiment":"positive","sentiment_score":0.4799574812253316},{"text":"You enjoy your day.","start":1901.57,"end":1902.45,"sentiment":"positive","sentiment_score":0.7087530642747879},{"text":"Alright?","start":1902.45,"end":1902.95,"sentiment":"positive","sentiment_score":0.36042436957359314},{"text":"And any yeah.","start":1903.09,"end":1904.21,"sentiment":"neutral","sentiment_score":0.28819525241851807},{"text":"Just let it go as you sit for the weekend, and then just let me know if you don't mind.","start":1904.21,"end":1907.91,"sentiment":"neutral","sentiment_score":0.2982781261205673}],"sentiment":"positive","sentiment_score":0.36985346290373033,"channel":0,"num_words":31,"start":1901.01,"end":1907.91},{"sentences":[{"text":"Oh, cool.","start":1908.26,"end":1908.92,"sentiment":"positive","sentiment_score":0.5048237144947052}],"sentiment":"positive","sentiment_score":0.5048237144947052,"channel":1,"num_words":2,"start":1908.26,"end":1908.92},{"sentences":[{"text":"Alright.","start":1909.09,"end":1909.57,"sentiment":"positive","sentiment_score":0.4348762035369873},{"text":"Thank you.","start":1909.57,"end":1910.3099,"sentiment":"positive","sentiment_score":0.7360807359218597}],"sentiment":"positive","sentiment_score":0.6356792251269022,"channel":0,"num_words":3,"start":1909.09,"end":1910.3099},{"sentences":[{"text":"Thanks.","start":1910.74,"end":1911.14,"sentiment":"positive","sentiment_score":0.6643645763397217},{"text":"Bye.","start":1911.14,"end":1911.64,"sentiment":"positive","sentiment_score":0.44472846388816833}],"sentiment":"positive","sentiment_score":0.554546520113945,"channel":1,"num_words":2,"start":1910.74,"end":1911.64},{"sentences":[{"text":"Bye.","start":1911.679,"end":1912.179,"sentiment":"neutral","sentiment_score":-0.0976625233888626}],"sentiment":"neutral","sentiment_score":-0.0976625233888626,"channel":0,"num_words":1,"start":1911.679,"end":1912.179}]},"summary":{"result":"success","short":"The agent troubleshoots the customer's internet speed issues and suggests updating their network settings and checking their Facebook speed tests. They also mention that other customers may have hit the wrong server and offer to check for updates to their device settings. The agent promises to check again after resetting the phone network and suggests contacting Airtel again if the issue persists. The conversation ends with the agent offering assistance and the customer thanking them."},"intents":{"segments":[{"text":"And then also, the the faster is not faster. It's the Internet is not great. When I do the when I do the video on the on the Facebook, it's loading. Okay.","start_word":22,"end_word":53,"intents":[{"intent":"Fix internet speed","confidence_score":0.3585249}]},{"text":"Well, So it you was so how did they fix it? so they, like I'm not trying to be rude, but do you do you really know what's, like, what's going on in here? Do you not really I know?","start_word":346,"end_word":385,"intents":[{"intent":"Fix issue","confidence_score":0.004759079}]},{"text":"You might have a a VPN activated from your work on your phone. I'm not sure.","start_word":408,"end_word":423,"intents":[{"intent":"Provide vpn","confidence_score":0.0072766948}]},{"text":"Can you tell me? How do you know it's slow? Have you checked the speed on it yet?","start_word":511,"end_word":528,"intents":[{"intent":"Check speed","confidence_score":0.19437562},{"intent":"Check speed","confidence_score":0.10807523}]},{"text":"So you need to download the Ookla app to check the speed. If you're using it on some other platform, it's not gonna work properly. So I just send you the name of the app you need to download, the Ookla app, double o k l a for speed test. I'm doing it now.","start_word":556,"end_word":609,"intents":[{"intent":"Download ookla app","confidence_score":0.055994917}]},{"text":"I don't know Are you able to send me a screenshot of that? anything. Hey.","start_word":768,"end_word":782,"intents":[{"intent":"Request screenshot","confidence_score":0.17754106}]},{"text":"Yeah.","start_word":1054,"end_word":1054,"intents":[{"intent":"Fix speed issue","confidence_score":0.02135132}]},{"text":"the cookies or the history might have a conflict there or because it's a special web a special email that's set up with your work, your work might have a VPN number that's conflicting that's not allowing you to open up, or it could be a Microsoft issue.","start_word":1345,"end_word":1392,"intents":[{"intent":"Investigate web issues","confidence_score":0.000007810116}]},{"text":"There might be an issue with the Wi Fi then. Alright.","start_word":1858,"end_word":1868,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.17935622}]},{"text":"And you're still telling me you're getting a slow Internet. Alright.","start_word":2230,"end_word":2240,"intents":[{"intent":"Fix internet issue","confidence_score":0.07696205}]},{"text":"I'm not sure what's creating these conflicts.","start_word":2403,"end_word":2409,"intents":[{"intent":"Clarify connection issues","confidence_score":0.0050566923}]},{"text":"Anyway, download the Ookla. We'll do a speed test there. Yeah. Already. But if there is there is a eclon eclon. Yeah.","start_word":2873,"end_word":2894,"intents":[{"intent":"Assist with eclon download and download","confidence_score":0.00001780355}]},{"text":"Because from your end, you said that you're ready you already, like, refreshed and everything. Right? sorry?","start_word":3333,"end_word":3349,"intents":[{"intent":"Refresh wifi","confidence_score":0.28560233}]},{"text":"From your end, you say you you already re refreshed it or it reset already my Wi Fi and everything. So it should be should be go back to normal.","start_word":3354,"end_word":3383,"intents":[{"intent":"Reset wi fi","confidence_score":0.060057025},{"intent":"Reset wifi","confidence_score":0.020512925}]},{"text":"I'm still get the wrong like, still slow down or anything, I will contact the Airtel team again. How about that?","start_word":3397,"end_word":3417,"intents":[{"intent":"Resolve a problem","confidence_score":0.0012358956}]},{"text":"I will check maybe after I reset or whatever it is that like, what you say. So I just Yep.","start_word":3458,"end_word":3477,"intents":[{"intent":"Check status","confidence_score":0.0136172}]},{"text":"gonna leave it for couple of hours until tomorrow or until Monday to see how it how it went.","start_word":3478,"end_word":3496,"intents":[{"intent":"Check how it is going","confidence_score":0.00014228991}]},{"text":"So to open up a a Facebook app, it only takes two to five megabytes, like I said before. And it's an instant upload, so it shouldn't take that long. So when you're saying you upload, you got, like, a circle that goes around you. Yeah.","start_word":3590,"end_word":3635,"intents":[{"intent":"Use facebook app","confidence_score":0.008403539},{"intent":"Use facebook app","confidence_score":0.008167058}]},{"text":"So my upload is pretty much so if I reset my Facebook, alright, and I'm at the same phone as what you have, I'm just deleting have you got any open apps and stuff like that? No.","start_word":3674,"end_word":3710,"intents":[{"intent":"Fix upload issue","confidence_score":0.32969466}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Natal. Hi. How are you? It's me again. Yep. How do we get does it work now? It doesn't work. And then also, the the faster is not faster.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":-0.01493328344076872},{"text":"It's the Internet is not great.","start_word":31,"end_word":36,"sentiment":"negative","sentiment_score":-0.566778302192688},{"text":"When I do the when I do the video on the on the Facebook, it's loading. Okay. Do you have you got your laptop open? No. It's it's no. There is not anything. Only my phone at the moment. There is not any Are laptop you or phone. are you don't have any PC, just your phone? Yeah. Okay. On the phone, can you go to the Apple shop? I'm gonna text Look. it to you. Alright? Look. I'm I'm not sure, but because I tried to reset as well the same thing. They they delete all the they delete all the Internet and Internet everything from my work for my work as well. So I have to ask my management for the password and delete What? everything. So that's why why I'm look. I'm not trying to root or anything, but Yeah. Yeah. No. But it shouldn't have deleted. Just just reset. no. No. It's delete everything.","start_word":37,"end_word":194,"sentiment":"neutral","sentiment_score":-0.09420888125896454},{"text":"It's annoying me now. Like, it's getting serious now.","start_word":195,"end_word":203,"sentiment":"negative","sentiment_score":-0.5542697906494141},{"text":"I'm getting annoying because not even the YouTube even my data, when I open my Facebook, when I do make it faster, there is not any problem.","start_word":204,"end_word":230,"sentiment":"neutral","sentiment_score":-0.3066427707672119},{"text":"But when I use Wi Fi, it's getting slower. So I don't know what's going on literally.","start_word":231,"end_word":247,"sentiment":"negative","sentiment_score":-0.3883544206619262},{"text":"Like, are Okay. you guys If speaking? you had a laptop, I can do a support session from here, but I can't do it on your iPhone. I need a laptop or a PC. If you can get a laptop, I can log you in from here and check and find out what's going on and fix it up. No. I I can't. I'm sorry. I don't wanna waste that. Because in the past, when I have NBN as well or different provider, they they I did not have to checking from my personal phone or anything. Well, So it you was so how did they fix it? so they, like I'm not trying to be rude, but do you do you really know what's, like, what's going on in here? Do you not really I know? don't Because I don't know because everybody uses different devices.","start_word":248,"end_word":394,"sentiment":"neutral","sentiment_score":-0.09761048660797328},{"text":"All our other customers are getting good speeds, good everything.","start_word":395,"end_word":404,"sentiment":"positive","sentiment_score":0.483822762966156},{"text":"I'm not sure. You might have a a VPN activated from your work on your phone. I'm not sure. No. There is no. And you can and you can just check just no. So because normally, when when when there's any problem on the Wi Fi, normally, I call them and then they check and then they restart and then they're gonna do it somehow from the Wi Fi, not my personal not my personal phone, not my personal laptop. They cannot do something on the Wi Fi. But what do you want us to do on the Wi Fi? So what speed are you getting? Can you tell me? How do you know it's slow? Have you checked the speed on it yet? Yes. Because it's clear. And what speed are you getting? You're on 140. What speed are you getting? Let me check again. Just give me a second. So you need to download the Ookla app to check the speed. If you're using it on some other platform, it's not gonna work properly. So I just send you the name of the app you need to download, the Ookla app, double o k l a for speed test. I'm doing it now. Mhmm. So this is a private embedded network. It's not NBN. It's completely different thing altogether, what we have here. Still loading. It's 95M85 885 Mhmm. 85MBPS. Not Well, hundred. that's yeah. But you're getting close to a 100. It's fast. It shouldn't affect your No. No. It's not. Normally normally, it's faster. That's why after five days, this five days is not faster. Like, in the past, when I used to have Okay. Can you run-in that one more test? Hang on. Before you run a test, the test is finished. Yeah? Yeah. When you have a look at the server, can you see Airtel Australia there? Yeah. And there should be another server name. What's the other name? The service here is 77V, say, I didn't see John. Which one? She, John, I d c, Kyle. Whereabouts? Is that in Australia or outside of Australia? Instead of Australia. What about Sydney, Melbourne, Queensland? I'm not sure. I don't know Are you able to send me a screenshot of that? anything. Hey. Because, you know, this is my first time we speak weird.","start_word":405,"end_word":793,"sentiment":"neutral","sentiment_score":-0.06886366999930772},{"text":"Like, when I normally, they it's not like this when I check the Internet.","start_word":794,"end_word":807,"sentiment":"negative","sentiment_score":-0.3844933807849884},{"text":"Like Okay. Are you able to send me a screenshot of that? Hello? Hello? Are you able to send a screenshot, please? Yeah. They're still doing it. One second. Okay. It's 93 now MBBS. Yeah. Well, that that is the standard speed for 100. You won't get over a 100. You might get over a 100 at certain times, but between But I I 80 think five I pay I think I pay I think I pay the super fast. The like, there is, like, there is level one standard and then the second one. I think I I think I paid the the the second level or the third level. I'm not quite sure, but I I don't have the standard. Like, I have used the speed one.","start_word":808,"end_word":936,"sentiment":"neutral","sentiment_score":-0.09059423953294754},{"text":"I'm not sure what you're talking about there.","start_word":937,"end_word":944,"sentiment":"negative","sentiment_score":-0.3815434575080872},{"text":"Do you have any, like do you have anyone that can like, do you have any other person that can assist me with?","start_word":945,"end_word":967,"sentiment":"neutral","sentiment_score":-0.07980699092149734},{"text":"Or You're talking to a senior level engineer, and I'm not understanding what you're saying.","start_word":968,"end_word":982,"sentiment":"negative","sentiment_score":-0.37153324484825134},{"text":"A level one what?","start_word":983,"end_word":986,"sentiment":"neutral","sentiment_score":-0.12665818631649017},{"text":"No.","start_word":987,"end_word":987,"sentiment":"negative","sentiment_score":-0.34437018632888794},{"text":"No. Because you know how Airtel, they have the level speed, standard speed, and then super fast speed, and then, like, Yeah. there is Your something your like the your speed is a premium speed, which is 100 up, 100 down and 40 up.","start_word":988,"end_word":1031,"sentiment":"neutral","sentiment_score":0.01924820989370346},{"text":"So if you're getting anywhere between 85 to a 100, you're getting a good speed.","start_word":1032,"end_word":1046,"sentiment":"positive","sentiment_score":0.4138723313808441},{"text":"It shouldn't affect anything there on Facebook. Yeah. But this is I didn't get good speed. That's You the got problem. no you just told me you got 90 something. Yeah. But in the reality, when I open my Facebook, when I open the YouTube and everything, it's not it's not faster as compared It's with not my data. you know how much you know how much Mbps your Facebook needs to open up? Can I speak with other person? Is it is No. it There's possible? no other person in the weekend. I'm the only one that's here at the moment. I know. It's my But bad. you need That's you need why. to listen because you're talking to an engineer. You're not talking to tech support. That's from Monday to Friday. Yeah. I know. I guess so.","start_word":1047,"end_word":1185,"sentiment":"neutral","sentiment_score":-0.19455742835998535},{"text":"I I completely I don't wanna be rude, but literally, there is not any I'm calling you. It's not any solve the problem.","start_word":1186,"end_word":1208,"sentiment":"negative","sentiment_score":-0.38716283440589905},{"text":"Yeah. But this has got nothing to do with Facebook. Facebook might have made some changes and stuff like that. It could be a heavy page at the moment. But, normally, Facebook, anywhere between five to 10 megabytes, that's all you need. You're using up up to a 100. So you can you should it could be your phone, maybe, that needs to be updated. No. It's not. Like, I mean, before they upgrade it, before they upgrade, No. It's got nothing I to can do with the upgrade. Sorry. You're making a so mistake. but Yeah? how come how come it's like that? I cannot open my Outlook. I cannot I cannot I cannot access my Outlook either, with That's the Metro a different as story. That's a different story. With the Outlook, well. the cookies or the history might have a conflict there or because it's a special web a special email that's set up with your work, your work might have a VPN number that's conflicting that's not allowing you to open up, or it could be a Microsoft issue. It's got nothing to do with the Internet because a Hotmail or Gmail or anything that's got to do with Microsoft, you can you can open it up anywhere around the world. I understand. I mean, that's why why the reason I'm calling. I just want to know what's going on because when I speak with the Microsoft as well, they say nothing wrong. When I speak with my IT as well from the work, they say nothing wrong as well. That's what they say to me. So even they can have a look, there's nothing wrong. So it's from the from the Internet. Even when I open it with my data, a different Wi Fi, it can access it. But when I use the my Wi Fi, I cannot access it. So there could be something inside could be something that might need to be changed inside the router, but And and then I when I when don't know you because say I and sorry? then I trust you and then when I trust you to reset the Wi Fi, you're not gonna delete anything, and then it delete Well, I everything. did I did when you did the reset on your phone, I did exactly the same with my phone because I've got a well, I've got an iPhone 17 Pro, and it's still working the same as before. Yeah. But in my one, it's I did it delete all the the history of the Wi Fi one at work, the one at at the client house, and everything is delete everything. So I have to ask them what's the Wi Fi, ask them again what's the password. I mean, it's not big deal, but it's just like Yeah.","start_word":1209,"end_word":1682,"sentiment":"neutral","sentiment_score":-0.14580709807857684},{"text":"It's inconvenient.","start_word":1683,"end_word":1684,"sentiment":"negative","sentiment_score":-0.735103964805603},{"text":"I understand. Yes. it's just like I like, how I mean, I don't know. So so It shouldn't it shouldn't do that. It should just it should just reset No. the It's do the same thing.","start_word":1685,"end_word":1720,"sentiment":"neutral","sentiment_score":-0.21131133950418896},{"text":"that's strange. That's weird. I'm not sure what the hell what they shouldn't do that.","start_word":1721,"end_word":1735,"sentiment":"negative","sentiment_score":-0.48514771461486816},{"text":"When you do And a then a network even reset like, I do it even on my computer. Sometimes I've gotta do it because sometimes there might be a conflict. I just have to reset it and it goes back to normal again, and that's it. Your phone should be the same, so so I'm not sure okay. why it's Like, under. it doesn't look doesn't matter for the Outlook. Just go we as however, we go back to the speak Internet. Even I go to y WhatsApp, it's still loading when I open it. But when I use my data, it's not loading straight away, open the WhatsApp. And then when Okay. I go So to there might be a sorry. There might be an issue with the Wi Fi then. Alright. any You've unplugged that's why that's the router why why for the reason twenty I contact you. minutes. Yeah? Sorry. We've unplugged the router for twenty minutes. Right? I did, and I'm plugging Yeah. as well. Alright. So we plugged everything back in. Now your your Wi Fi is, okay, so you're getting speeds between 85 to 95, but your WhatsApp takes a long time to load up, does it? Everything in in my in my phone. Yeah. That might happen once because we reset the network. So if you open up your Wi Fi or your WhatsApp now, is it still taking a long time to upload? Just give me a second. Let me yep. Still still that's why it's been five days.","start_word":1736,"end_word":1992,"sentiment":"neutral","sentiment_score":-0.11053942143917084},{"text":"So I thought it's, like, I understand of the maybe the weather or maybe what whatever it is, and I cannot holding it anymore. So it's more than five days.","start_word":1993,"end_word":2022,"sentiment":"negative","sentiment_score":-0.34661129117012024},{"text":"Yeah. Even when I open Netflix on the on the on the TV now, it's still loading. Before, like, before I'm on before Yeah. holiday, there is nothing wrong with that. Like, it's still fast everything. Like, I mean, I'm not whinging, but I just want to know what's going No. on. Yeah. And Yeah. Yeah. No. I'm not yeah. I understand what you're saying. Because I'm just I'm just comparing what's happened with you to other customers as well to make sure that we find we pinpoint what the actual problem is. Are you able to get a laptop or anything like that at any time? The iPad. No. The a laptop. I don't have laptop. Okay. It's just that with Apple, it's very problem with Apple is Because normally sorry. I don't wanna repeat it again. But normally, like, when I contact the Wi Fi, like, the the NBN or Airtel or whatever in the past, like, they they still they fix it from your end, like, from your system, not from my personal iPhone or Yeah. my personal But I I've computer. done all that. We've done all that. I've I've rebooted the NTD box. I've done everything from my end. That's all done.","start_word":2023,"end_word":2229,"sentiment":"neutral","sentiment_score":-0.15312036943896382},{"text":"And you're still telling me you're getting a slow Internet.","start_word":2230,"end_word":2239,"sentiment":"negative","sentiment_score":-0.630919337272644},{"text":"Alright. Can you run I need you to do this, please, so I can find out what the problem is. I need you to do run one more speed test, take a screenshot, and send it to me. Can you do that, please? Is that possible? I just take a screenshot you added to the number that I sent you, which is I just text you the number. I just checked I just text you the screenshot to send here. So I your 530530. Yes. So I already send you send screenshot here. Now do you know how to do that or not? Yeah. I'm doing it now. Still working. Now take the now take a speed test first and then send me the results. I mean, sorry for all this confusion, all this misunderstanding, but it just I'm I'm just trying to work out why these are because, I mean, you got Internet here. You got Internet there. It's the same thing.","start_word":2240,"end_word":2402,"sentiment":"neutral","sentiment_score":-0.005099893279053682},{"text":"I'm not sure what's creating these conflicts.","start_word":2403,"end_word":2409,"sentiment":"negative","sentiment_score":-0.4051315188407898},{"text":"So I've had two, you and another customer that's had the same issue. But we've got plenty No. of other customers that, you know, that are their stand's working, their feet is working, and all that stuff. And some customers, for some reason, have hit a a Is it in the brick is it is it wall. the number is 74444? Yeah. Yeah. Okay. Got it. What's this? Now which speed test is this? From the Airtel itself. From the Airtel, it's the No. website. No.","start_word":2410,"end_word":2495,"sentiment":"neutral","sentiment_score":-0.08853823691606522},{"text":"You're using the wrong platform.","start_word":2496,"end_word":2500,"sentiment":"negative","sentiment_score":-0.35342657566070557},{"text":"You you need to download this one. I'll just send it to you. You see it? Yeah. Yeah. That one from Airtel is not it's not working it's not working to how it should work. The Ookla one, it's a global server. That's the proper one. Any other platform is not gonna work properly. So if you download the Ookla, double o, k l a from your App Store, that's the one Yeah. you need to use, please. Sorry to give you a headache, Don't but work it's anymore. just No. yeah. No. We gotta It's not. we gotta It's okay. go through the right Like, I'm sentence sorry. I'm here. not trying to be rude as well to you, No. but No. No. it It's just all make good. me annoying as well in the same It's time. Like because when my friend come over as well last yesterday, I don't know suddenly why so slow. The loading is okay. so If annoying. you have a look, sorry. If you have a look, you got Airtel with that.","start_word":2501,"end_word":2679,"sentiment":"neutral","sentiment_score":-0.15934213995933533},{"text":"That's not us.","start_word":2680,"end_word":2682,"sentiment":"negative","sentiment_score":-0.44974789023399353},{"text":"That's Airtel from India.","start_word":2683,"end_word":2686,"sentiment":"neutral","sentiment_score":-0.1793600171804428},{"text":"It's not us.","start_word":2687,"end_word":2689,"sentiment":"negative","sentiment_score":-0.43538135290145874},{"text":"But it's melting, it's saying. Yeah. Well, I don't know how that happened.","start_word":2690,"end_word":2702,"sentiment":"neutral","sentiment_score":-0.29072728753089905},{"text":"It's definitely not us because that's the Airtel India. That's why these platforms are not done properly.","start_word":2703,"end_word":2719,"sentiment":"negative","sentiment_score":-0.432437926530838},{"text":"And if you have a look at that, you got your download is a 106, and your upload is 65, which is brilliant.","start_word":2720,"end_word":2742,"sentiment":"neutral","sentiment_score":0.30982890725135803},{"text":"So you got you're getting more than what you're paying for.","start_word":2743,"end_word":2753,"sentiment":"positive","sentiment_score":0.4588852822780609},{"text":"Yeah.","start_word":2754,"end_word":2754,"sentiment":"neutral","sentiment_score":-0.03649260848760605},{"text":"But in the reality, technically, I can't there is I can't access it, like, in the past. Like, it's not the faster that in the past that I I used to get.","start_word":2755,"end_word":2786,"sentiment":"negative","sentiment_score":-0.3701335489749909},{"text":"What did you used to get on the past 400? So I I've I've never checked it in the past, but when I opened the Facebook thread with, like, Yeah. Yeah. Yeah. send Alright. me That's the that's that's understandable. Okay. and then, like, no loading when I like, not loading when I do the not loading when I do, like, watching the video or whatever in the Facebook. And then also I don't know if they still have the eclon here. Yeah. Can you yeah. Anyway, download the Ookla. We'll do a speed test there. Yeah. Already. But if there is there is a eclon eclon. Yeah. This looks like the icon looks like as if you got one of those tarping tachometer. It's a black one. Yes. Already already downloaded that one. No. Oh, okay. Should look like this. One in I have the authorized line.","start_word":2787,"end_word":2934,"sentiment":"neutral","sentiment_score":-0.0446053259074688},{"text":"It's a big gift.","start_word":2935,"end_word":2938,"sentiment":"positive","sentiment_score":0.3341701030731201},{"text":"I send you all services. Give me a sec. Here we go. Where are you getting this from? Send the one the the n? No.","start_word":2939,"end_word":2963,"sentiment":"neutral","sentiment_score":-0.017554916441440582},{"text":"That's the wrong app, the speed check.","start_word":2964,"end_word":2970,"sentiment":"negative","sentiment_score":-0.3914466500282288},{"text":"But it's o o Keller. No. No. That's that's a different platform.","start_word":2971,"end_word":2982,"sentiment":"neutral","sentiment_score":-0.2257075011730194},{"text":"That's not giving you the right and it's probably something about a VPN or IP address. I don't know. You rubbed that one out. No. I don't want you to use it. Why aren't you listening to me?","start_word":2983,"end_word":3020,"sentiment":"negative","sentiment_score":-0.5940430760383606},{"text":"Can you just please use the I one did. I've This got? is this is same. This is same, the It's app not that the same. I It's not the same. How are you getting the same? I'm I'm showing you one. You're showing me speed check. Speed check is not what I want you to do. I want you to do speed test. Maybe I should have the app once I can. May I just send you click on that and download it, please? Now you don't I saw which one which one you downloaded. That's not the one. Yeah. I already done. I get that. Yeah. I send you. It's a speed test Internet and Wi Fi test. Yep. I send you this one. Is it the same that you Okay. That's the one. send Yeah. me? Alright. So your download here is a 110. Your upload is a 171.7. Your ping is 28. It doesn't it doesn't I can't see the I can't see the server's name on there. There is no, Oh, sir. sorry. No. I can't. I can see Airtel Australia and Aardnet. You're in Canberra. Right? Yes. Okay. So your speed is normally 100 down 40 up. So you're getting Mhmm. a 110 down and 71 up. So your speed is over the limit. So I'm not sure now.","start_word":3021,"end_word":3245,"sentiment":"neutral","sentiment_score":-0.08887529373168945},{"text":"This proves to me what I'm trying to say. There's gotta be something wrong with your device to why the WhatsApp lag is lagging or stuff like that. It's got nothing to do with Internet at all.","start_word":3246,"end_word":3282,"sentiment":"negative","sentiment_score":-0.46389561891555786},{"text":"And you're using your Wi Fi. I can see you're using your Wi Fi. I can see here Telestrade and net. So I'm not sure why your WhatsApp and all that is loading and why you. Okay. Maybe the How how about how about like this? How about like this? Because from your end, you said that you're ready you already, like, refreshed and everything. Right? sorry? How about like this? From your end, you say you you already re refreshed it or it reset already my Wi Fi and everything. So it should be should be go back to normal. How about I leave it for today, tomorrow, until Monday? If Monday, Yep. I'm still get the wrong like, still slow down or anything, I will contact the Airtel team again. How about that? Yeah. Sure.","start_word":3283,"end_word":3419,"sentiment":"neutral","sentiment_score":-0.006634536208618895},{"text":"But with that speed you're getting, you shouldn't have any issues whatsoever.","start_word":3420,"end_word":3431,"sentiment":"positive","sentiment_score":0.4011554718017578},{"text":"Yeah. That's why that's why rather than we're not gonna solve the problem here around around again. So I just I will I will use it. I will check maybe after I reset or whatever it is that like, what you say. So I just Yep. gonna leave it for couple of hours until tomorrow or until Monday to see how it how it went. So if still slow, maybe I will contact again. But if not, thank you for your help as well. So if even not slow. Yeah. I understand what you're saying. Look. Sorry about all the confusion. I just on a technical level, what you're getting and what you're saying your your issue is doesn't make sense That's because why that's why why well, it's like everything depends on okay. Let me just before you go, I just wanna say something. So you have the same problem with Facebook and WhatsApp. Right? Yep. Okay. So to open up a a Facebook app, it only takes two to five megabytes, like I said before. And it's an instant upload, so it shouldn't take that long. So when you're saying you upload, you got, like, a circle that goes around you. Yeah. And how long does it take for it to load? Let me try again. One, two, one. Okay. Hang on. Say it again. One, two, three, four, five, That's six, too gone already.","start_word":3432,"end_word":3668,"sentiment":"neutral","sentiment_score":0.028451013775691703},{"text":"six, Now it's suffering wrong.","start_word":3669,"end_word":3673,"sentiment":"negative","sentiment_score":-0.3957965672016144},{"text":"So my upload is pretty much so if I reset my Facebook, alright, and I'm at the same phone as what you have, I'm just deleting have you got any open apps and stuff like that? No. Inside closed already. So I opened up. It's taken less than a second. That's why, like me, it's five second or six second. Five to six seconds. But when I when I when I pause when I go through, like, the This is not bay CDO? I'm sorry. We're talking about Facebook or WhatsApp. Sorry, man. Facebook. I'm talking about Facebook. Okay. Facebook, it didn't take long. Took me about just under a second. Hang on a sec. One, two, three, four. 23456. No slow again. Does your Facebook need any update? Already update everything I know. Because this is what it's saying here. Any because lagging on Facebook is normally caused by accumulated cache data because that slows down the processor. mhmm. Because what happened is it's affect it's happened to my housemate as well. So that's why that's why, like, I have I have I have something going on as well. Oh, and we didn't have an hour, so I have to go somewhere. I have to get ready. Also, my when my housemate coming, that's why I will check today and tomorrow as well. If still loading like this, I will contact you Yeah. again. Yeah. Contact Her birthday. me back because it's saying here it'll cause you from accumulated data, slow Internet, which you haven't got slow Internet, low device storage, maybe your storage is too full, or outdated app version. So maybe you need to update your Facebook, which you said you already have. So it's coming back to either slow Internet, accumulated cache data, or low device storage.","start_word":3674,"end_word":3974,"sentiment":"neutral","sentiment_score":-0.18622566759586337},{"text":"Maybe you got too much story storage in there, and your RAM is not allowing us to upload properly.","start_word":3975,"end_word":3993,"sentiment":"negative","sentiment_score":-0.4449917376041413},{"text":"Yeah. But that's not that's that's I already checked everything. There is not anything. It's fine. That is Alright. not any of I mean, thank you.","start_word":3994,"end_word":4019,"sentiment":"neutral","sentiment_score":-0.0983223021030426},{"text":"Have a good weekend. I will check again. I will too. You enjoy your day. Alright?","start_word":4020,"end_word":4035,"sentiment":"positive","sentiment_score":0.5126796960830688},{"text":"And any yeah. Just let it go as you sit for the weekend, and then just let me know if you don't mind.","start_word":4036,"end_word":4058,"sentiment":"neutral","sentiment_score":0.27067801356315613},{"text":"Oh, cool. Alright. Thank you. Thanks. Bye.","start_word":4059,"end_word":4065,"sentiment":"positive","sentiment_score":0.5448147654533386},{"text":"Bye.","start_word":4066,"end_word":4066,"sentiment":"neutral","sentiment_score":0.31849297881126404}],"average":{"sentiment":"neutral","sentiment_score":-0.1158921689214112}}}}