{"metadata":{"transaction_key":"deprecated","request_id":"01a0d688-2864-7161-87e9-da2614f00d14","sha256":"2996a6eee2845783d83766d28ff0975af3831bb540faeb8d08e4264eeda89dd9","created":"2026-09-25T03:07:23.944Z","duration":128.23193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":391,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":444,"output_tokens":444},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":444,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi, Raffid. I'm sorry. My name my name is Mary, and I'm calling from Airtel, the one who spoke with you earlier. Yes. I just have a follow-up question. I know you everything. I mean, you're busy while you are since you've already relocated. I just wanna ask and confirm because if you wanna disconnect the service earliest early as possible since you've already disconnect I mean, relocated, I can generate an invoice for your bill from October 1 so that we can disconnect the service right away. Yes. That's correct, Raffed. So so you're we're gonna leave your service active until October 25. Correct? No. Before we can disconnect the service, there should be no outstanding balance on the account, Rafid, which following the thirty days period, the invoice covering thirty days will need to be paid before we completely process the disconnection on the account. But we can once we have confirmed if you want, once we have confirmed your payment from October one to twenty fifth, which has a due on October eleven two fifteen, we can disconnect that service right away. Okay. Sure. Got it. Okay. Sure. Sure. Got it. Thank you so much. Yeah. Thank you so much for confirming for confirming, and you have a great day, Rafet. Thank you for thank you.","confidence":0.9970703,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.98461914,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00814143382012844},{"word":"hi","start":3.28,"end":3.76,"confidence":0.81689453,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.009410499595105648},{"word":"raffid","start":3.76,"end":4.24,"confidence":0.54522705,"punctuated_word":"Raffid.","sentiment":"neutral","sentiment_score":-0.007156479638069868},{"word":"i'm","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05635511502623558},{"word":"sorry","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0974142849445343},{"word":"my","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.0650864690542221},{"word":"name","start":4.96,"end":5.46,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03395180404186249},{"word":"my","start":5.6,"end":5.8399997,"confidence":0.9838867,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0496133491396904},{"word":"name","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03894759342074394},{"word":"is","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03663711994886398},{"word":"mary","start":6.24,"end":6.56,"confidence":0.96850586,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":-0.03673698753118515},{"word":"and","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03067952580749989},{"word":"i'm","start":6.8799996,"end":7.04,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02682575210928917},{"word":"calling","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.014595627784729004},{"word":"from","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.021852409467101097},{"word":"airtel","start":7.6,"end":8.08,"confidence":0.9916992,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.025979824364185333},{"word":"the","start":8.08,"end":8.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029264630749821663},{"word":"one","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01931595429778099},{"word":"who","start":8.4,"end":8.639999,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.016512872651219368},{"word":"spoke","start":8.639999,"end":8.88,"confidence":0.9951172,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.015818845480680466},{"word":"with","start":8.88,"end":9.04,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02908170036971569},{"word":"you","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034928180277347565},{"word":"earlier","start":9.28,"end":9.78,"confidence":0.99853516,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":-0.03633349388837814},{"word":"yes","start":11.36,"end":11.679999,"confidence":0.95532227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.016993742436170578},{"word":"i","start":11.679999,"end":11.84,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.000494740903377533},{"word":"just","start":11.84,"end":12.105,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0012931302189826963},{"word":"have","start":12.105,"end":12.264999,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.011677740141749382},{"word":"a","start":12.264999,"end":12.424999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007987575605511665},{"word":"follow-up","start":12.424999,"end":12.825,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.01990715228021145},{"word":"question","start":12.825,"end":13.1449995,"confidence":0.76538086,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":-0.01720813661813736},{"word":"i","start":13.1449995,"end":13.304999,"confidence":0.6201172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03692314028739929},{"word":"know","start":13.304999,"end":13.625,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.04573661834001541},{"word":"you","start":13.625,"end":13.665,"confidence":0.97314453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04030971974134445},{"word":"everything","start":13.705,"end":14.184999,"confidence":0.7780762,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.03753366321325302},{"word":"i","start":14.184999,"end":14.344999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.048192836344242096},{"word":"mean","start":14.344999,"end":14.844999,"confidence":0.9970703,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.04271290451288223},{"word":"you're","start":15.065,"end":15.384999,"confidence":0.9172363,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.062166742980480194},{"word":"busy","start":15.384999,"end":15.884999,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.0810619667172432},{"word":"while","start":15.945,"end":16.265,"confidence":0.9453125,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.07927130907773972},{"word":"you","start":16.265,"end":16.505,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07964809983968735},{"word":"are","start":16.505,"end":17.005,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07141213864088058},{"word":"since","start":17.945,"end":18.185,"confidence":0.97998047,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.07379794865846634},{"word":"you've","start":18.185,"end":18.425,"confidence":0.99560547,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.07859250158071518},{"word":"already","start":18.425,"end":18.744999,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08286680281162262},{"word":"relocated","start":18.744999,"end":19.244999,"confidence":0.8701172,"punctuated_word":"relocated.","sentiment":"neutral","sentiment_score":-0.06847579032182693},{"word":"i","start":20.585,"end":20.744999,"confidence":0.9316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015153691172599792},{"word":"just","start":20.744999,"end":20.985,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.00823865458369255},{"word":"wanna","start":20.985,"end":21.224998,"confidence":0.98535156,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.0007919371128082275},{"word":"ask","start":21.224998,"end":21.384998,"confidence":0.9951172,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.0002991519868373871},{"word":"and","start":21.384998,"end":21.625,"confidence":0.9770508,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007109060883522034},{"word":"confirm","start":21.625,"end":22.125,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.0024368129670619965},{"word":"because","start":22.265,"end":22.765,"confidence":0.7294922,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.019502241164445877},{"word":"if","start":23.305,"end":23.544998,"confidence":0.95166016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03138211369514465},{"word":"you","start":23.544998,"end":23.704998,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03450290858745575},{"word":"wanna","start":23.704998,"end":24.025,"confidence":0.98828125,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.025739364326000217},{"word":"disconnect","start":24.025,"end":24.525,"confidence":0.9970703,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.045667242258787155},{"word":"the","start":24.585,"end":24.744999,"confidence":0.9165039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050280969589948654},{"word":"service","start":24.744999,"end":25.145,"confidence":0.9370117,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0493909977376461},{"word":"earliest","start":25.145,"end":25.645,"confidence":0.34326172,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":-0.03025449812412262},{"word":"early","start":26.33,"end":26.346,"confidence":0.28222656,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.04411035776138306},{"word":"as","start":26.346,"end":26.362,"confidence":0.94140625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02030736207962036},{"word":"possible","start":26.362,"end":26.378,"confidence":0.9921875,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.02366483211517334},{"word":"since","start":26.378,"end":26.394,"confidence":0.75439453,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.01026666909456253},{"word":"you've","start":26.394,"end":26.41,"confidence":0.9970703,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.011891222558915617},{"word":"already","start":26.41,"end":26.91,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.013896029442548752},{"word":"disconnect","start":27.050001,"end":27.37,"confidence":0.9013672,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.02445508912205696},{"word":"i","start":27.61,"end":27.69,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007818616926670074},{"word":"mean","start":27.69,"end":27.93,"confidence":0.9970703,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.002819135785102844},{"word":"relocated","start":27.93,"end":28.43,"confidence":0.8972168,"punctuated_word":"relocated,","sentiment":"neutral","sentiment_score":0.0033439858816564083},{"word":"i","start":28.970001,"end":29.210001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01463087648153305},{"word":"can","start":29.210001,"end":29.710001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00954805314540863},{"word":"generate","start":30.01,"end":30.51,"confidence":0.9589844,"punctuated_word":"generate","sentiment":"neutral","sentiment_score":-0.0036457590758800502},{"word":"an","start":30.650002,"end":30.89,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.009469520300626756},{"word":"invoice","start":30.89,"end":31.39,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.006945449858903885},{"word":"for","start":31.53,"end":31.77,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.020198985934257507},{"word":"your","start":31.77,"end":32.27,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014686591923236849},{"word":"bill","start":32.33,"end":32.65,"confidence":0.9970703,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.0005945712327957153},{"word":"from","start":32.65,"end":32.89,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.004371557384729385},{"word":"october","start":32.89,"end":33.17,"confidence":0.9995117,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.00032205134630203247},{"word":"1","start":33.17,"end":33.449997,"confidence":0.9995117,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.006988067179918289},{"word":"so","start":33.45,"end":33.53,"confidence":0.99316406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.00046892091631889343},{"word":"that","start":33.53,"end":33.77,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01534871757030487},{"word":"we","start":33.77,"end":33.85,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01521558314561844},{"word":"can","start":33.85,"end":34.09,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.007338598370552063},{"word":"disconnect","start":34.09,"end":34.57,"confidence":0.99902344,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.021506451070308685},{"word":"the","start":34.57,"end":34.73,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04145238921046257},{"word":"service","start":34.73,"end":35.13,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.050030242651700974},{"word":"right","start":35.13,"end":35.29,"confidence":0.99609375,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.008974842727184296},{"word":"away","start":35.29,"end":35.79,"confidence":0.9904785,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.03706011548638344},{"word":"yes","start":41.085,"end":41.565,"confidence":0.9580078,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.031239233911037445},{"word":"that's","start":41.565,"end":41.885,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.047261618077754974},{"word":"correct","start":41.885,"end":42.385,"confidence":0.9909668,"punctuated_word":"correct,","sentiment":"neutral","sentiment_score":0.037292495369911194},{"word":"raffed","start":42.925,"end":43.425,"confidence":0.75061035,"punctuated_word":"Raffed.","sentiment":"neutral","sentiment_score":-0.010760821402072906},{"word":"so","start":50.765,"end":51.004997,"confidence":0.9116211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04269156605005264},{"word":"so","start":51.004997,"end":51.485,"confidence":0.9707031,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.049865610897541046},{"word":"you're","start":51.485,"end":51.805,"confidence":0.7446289,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.04593998193740845},{"word":"we're","start":52.285,"end":52.445,"confidence":0.8952637,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.027141010388731956},{"word":"gonna","start":52.445,"end":52.765,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.012873051688075066},{"word":"leave","start":52.765,"end":53.245,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.015501949936151505},{"word":"your","start":53.245,"end":53.485,"confidence":0.9873047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006492789834737778},{"word":"service","start":53.485,"end":53.985,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0077436864376068115},{"word":"active","start":54.16,"end":54.48,"confidence":1.0,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.018067553639411926},{"word":"until","start":54.48,"end":54.98,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.01660977303981781},{"word":"october","start":55.44,"end":56.12,"confidence":0.9977214,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.0007492005825042725},{"word":"25","start":56.12,"end":56.8,"confidence":0.9977214,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":-0.004777966067194939},{"word":"correct","start":56.8,"end":57.3,"confidence":1.0,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.005194175988435745},{"word":"no","start":65.36,"end":65.68,"confidence":0.9667969,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10230980813503264},{"word":"before","start":65.68,"end":66.08,"confidence":1.0,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":-0.11127424240112305},{"word":"we","start":66.08,"end":66.24,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10216674208641052},{"word":"can","start":66.24,"end":66.479996,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09604431688785552},{"word":"disconnect","start":66.479996,"end":66.96,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.07981042563915253},{"word":"the","start":66.96,"end":67.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12166601419448853},{"word":"service","start":67.12,"end":67.52,"confidence":0.99560547,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.08938482403755188},{"word":"there","start":67.52,"end":67.84,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.09020661562681198},{"word":"should","start":67.84,"end":68.0,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.11303505301475524},{"word":"be","start":68.0,"end":68.24,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1430673599243164},{"word":"no","start":68.24,"end":68.625,"confidence":0.9819336,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.09691594541072844},{"word":"outstanding","start":68.705,"end":69.105,"confidence":0.9892578,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.21124964952468872},{"word":"balance","start":69.105,"end":69.345,"confidence":1.0,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":-0.2581145167350769},{"word":"on","start":69.345,"end":69.585,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.17810796201229095},{"word":"the","start":69.585,"end":69.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15322060883045197},{"word":"account","start":69.745,"end":70.065,"confidence":0.8203125,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.13629743456840515},{"word":"rafid","start":70.065,"end":70.565,"confidence":0.6779785,"punctuated_word":"Rafid,","sentiment":"neutral","sentiment_score":-0.09495138376951218},{"word":"which","start":70.865,"end":71.365,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.09537090361118317},{"word":"following","start":71.425,"end":71.745,"confidence":0.49658203,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.11037369072437286},{"word":"the","start":71.745,"end":71.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09040673077106476},{"word":"thirty","start":71.905,"end":72.225,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.08067743480205536},{"word":"days","start":72.225,"end":72.705,"confidence":0.99316406,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.0928136706352234},{"word":"period","start":72.705,"end":73.205,"confidence":0.7753906,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":-0.09636685252189636},{"word":"the","start":76.465,"end":76.705,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13086062669754028},{"word":"invoice","start":76.705,"end":77.205,"confidence":0.9970703,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.09999065101146698},{"word":"covering","start":77.265,"end":77.745,"confidence":0.6879883,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":-0.12266866862773897},{"word":"thirty","start":77.745,"end":77.985,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.1175442636013031},{"word":"days","start":77.985,"end":78.225,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.12194368988275528},{"word":"will","start":78.225,"end":78.465,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.13468696177005768},{"word":"need","start":78.465,"end":78.705,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.12348801642656326},{"word":"to","start":78.705,"end":78.785,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14005689322948456},{"word":"be","start":78.785,"end":78.865,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12209738045930862},{"word":"paid","start":78.865,"end":79.104996,"confidence":0.99316406,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.1380092054605484},{"word":"before","start":79.104996,"end":79.505,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.1166781634092331},{"word":"we","start":79.505,"end":79.665,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11830831319093704},{"word":"completely","start":79.665,"end":80.165,"confidence":0.9819336,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.1087140142917633},{"word":"process","start":80.625,"end":81.025,"confidence":0.9970703,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.16399425268173218},{"word":"the","start":81.025,"end":81.265,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1476106196641922},{"word":"disconnection","start":81.265,"end":81.765,"confidence":0.99609375,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.10518285632133484},{"word":"on","start":82.065,"end":82.225,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12945112586021423},{"word":"the","start":82.225,"end":82.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10679902136325836},{"word":"account","start":82.385,"end":82.83,"confidence":0.9970703,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.11563701927661896},{"word":"but","start":91.23,"end":91.39,"confidence":0.9536133,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07697676122188568},{"word":"we","start":91.39,"end":91.55,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0831519067287445},{"word":"can","start":91.55,"end":92.05,"confidence":0.9316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0790984183549881},{"word":"once","start":93.630005,"end":94.130005,"confidence":0.9819336,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.07359358668327332},{"word":"we","start":94.19,"end":94.43,"confidence":0.96875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08777973055839539},{"word":"have","start":94.43,"end":94.67,"confidence":0.9667969,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0922282338142395},{"word":"confirmed","start":94.67,"end":94.83,"confidence":0.7451172,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.08367481827735901},{"word":"if","start":94.990005,"end":95.15,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08285389840602875},{"word":"you","start":95.15,"end":95.23,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.059989847242832184},{"word":"want","start":95.23,"end":95.47,"confidence":0.9736328,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.06060125678777695},{"word":"once","start":95.47,"end":95.630005,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.04967352747917175},{"word":"we","start":95.630005,"end":95.79,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07531175017356873},{"word":"have","start":95.79,"end":95.950005,"confidence":0.56347656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06275846064090729},{"word":"confirmed","start":95.950005,"end":96.450005,"confidence":0.99902344,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.04030050709843635},{"word":"your","start":96.51,"end":96.75,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05852693319320679},{"word":"payment","start":96.75,"end":97.15,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06400956213474274},{"word":"from","start":97.15,"end":97.47,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.031004656106233597},{"word":"october","start":97.47,"end":97.97,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04216066002845764},{"word":"one","start":98.485,"end":98.725,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05809612944722176},{"word":"to","start":98.725,"end":98.805,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029316529631614685},{"word":"twenty","start":98.805,"end":99.045,"confidence":0.9980469,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.054075200110673904},{"word":"fifth","start":99.045,"end":99.365,"confidence":0.9260254,"punctuated_word":"fifth,","sentiment":"neutral","sentiment_score":0.05073809251189232},{"word":"which","start":99.365,"end":99.604996,"confidence":0.9941406,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.06499332934617996},{"word":"has","start":99.604996,"end":99.84499,"confidence":0.89990234,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0477629080414772},{"word":"a","start":99.84499,"end":100.085,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.039344772696495056},{"word":"due","start":100.085,"end":100.585,"confidence":0.99902344,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.02175108343362808},{"word":"on","start":100.805,"end":101.045,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04099074751138687},{"word":"october","start":101.045,"end":101.545,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.03874402865767479},{"word":"eleven","start":101.604996,"end":102.104996,"confidence":0.8803711,"punctuated_word":"eleven","sentiment":"neutral","sentiment_score":0.03236012905836105},{"word":"two","start":102.16499,"end":102.405,"confidence":0.71875,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.042172569781541824},{"word":"fifteen","start":102.405,"end":102.905,"confidence":0.98657227,"punctuated_word":"fifteen,","sentiment":"neutral","sentiment_score":0.03616994619369507},{"word":"we","start":103.204994,"end":103.284996,"confidence":0.875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0612531378865242},{"word":"can","start":103.284996,"end":103.524994,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.051231879740953445},{"word":"disconnect","start":103.524994,"end":104.005,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.007535003125667572},{"word":"that","start":104.005,"end":104.244995,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.019468896090984344},{"word":"service","start":104.244995,"end":104.725,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04995229095220566},{"word":"right","start":104.725,"end":104.884995,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.0027864202857017517},{"word":"away","start":104.884995,"end":105.384995,"confidence":0.99853516,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.028311925008893013},{"word":"okay","start":109.685,"end":110.16499,"confidence":0.763916,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02570897713303566},{"word":"sure","start":110.16499,"end":110.564995,"confidence":0.9980469,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.025466203689575195},{"word":"got","start":110.564995,"end":110.80499,"confidence":0.9941406,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.027876824140548703},{"word":"it","start":110.80499,"end":111.06,"confidence":0.9655762,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.029558522626757625},{"word":"okay","start":114.42,"end":114.899994,"confidence":0.8642578,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0672459602355957},{"word":"sure","start":114.899994,"end":115.14,"confidence":0.9914551,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08332890272140503},{"word":"sure","start":115.14,"end":115.46,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.0980227142572403},{"word":"got","start":115.46,"end":115.7,"confidence":0.99902344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.12048166990280151},{"word":"it","start":115.7,"end":116.2,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.10200147330760956},{"word":"thank","start":118.899994,"end":119.14,"confidence":0.8857422,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4088847041130066},{"word":"you","start":119.14,"end":119.299995,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4423108994960785},{"word":"so","start":119.299995,"end":119.53999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.40681347250938416},{"word":"much","start":119.53999,"end":119.939995,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3939436674118042},{"word":"yeah","start":119.939995,"end":120.259995,"confidence":0.9013672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.3190770745277405},{"word":"thank","start":120.259995,"end":120.42,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5097551941871643},{"word":"you","start":120.42,"end":120.579994,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5157619118690491},{"word":"so","start":120.579994,"end":120.74,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5134162902832031},{"word":"much","start":120.74,"end":120.899994,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5983617305755615},{"word":"for","start":120.899994,"end":121.22,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.619449257850647},{"word":"confirming","start":121.22,"end":121.72,"confidence":0.89746094,"punctuated_word":"confirming","sentiment":"positive","sentiment_score":0.5844459533691406},{"word":"for","start":121.90694,"end":122.06693,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5753050446510315},{"word":"confirming","start":122.06693,"end":122.546936,"confidence":0.8725586,"punctuated_word":"confirming,","sentiment":"positive","sentiment_score":0.6093165278434753},{"word":"and","start":122.546936,"end":122.786934,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6005534529685974},{"word":"you","start":122.786934,"end":122.866936,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6730406880378723},{"word":"have","start":122.866936,"end":123.02693,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.685291051864624},{"word":"a","start":123.02693,"end":123.10693,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6829972863197327},{"word":"great","start":123.10693,"end":123.26694,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6984555125236511},{"word":"day","start":123.26694,"end":123.506935,"confidence":0.95703125,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.7091691493988037},{"word":"rafet","start":123.506935,"end":123.90694,"confidence":0.55875653,"punctuated_word":"Rafet.","sentiment":"positive","sentiment_score":0.624022901058197},{"word":"thank","start":123.90694,"end":124.06693,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5063304305076599},{"word":"you","start":124.06693,"end":124.22694,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5383581519126892},{"word":"for","start":124.22694,"end":124.466934,"confidence":0.98828125,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5919092297554016},{"word":"thank","start":124.786934,"end":125.02693,"confidence":0.9951172,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5569170713424683},{"word":"you","start":125.02693,"end":125.52693,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4793124794960022}],"paragraphs":{"transcript":"\nHello? Hi, Raffid. I'm sorry. My name my name is Mary, and I'm calling from Airtel, the one who spoke with you earlier. Yes.\n\nI just have a follow-up question. I know you everything. I mean, you're busy while you are since you've already relocated. I just wanna ask and confirm because if you wanna disconnect the service earliest early as possible since you've already disconnect I mean, relocated, I can generate an invoice for your bill from October 1 so that we can disconnect the service right away. Yes.\n\nThat's correct, Raffed. So so you're we're gonna leave your service active until October 25. Correct? No. Before we can disconnect the service, there should be no outstanding balance on the account, Rafid, which following the thirty days period, the invoice covering thirty days will need to be paid before we completely process the disconnection on the account.\n\nBut we can once we have confirmed if you want, once we have confirmed your payment from October one to twenty fifth, which has a due on October eleven two fifteen, we can disconnect that service right away. Okay. Sure. Got it. Okay.\n\nSure. Sure. Got it. Thank you so much. Yeah.\n\nThank you so much for confirming for confirming, and you have a great day, Rafet. Thank you for thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.00814143382012844},{"text":"Hi, Raffid.","start":3.28,"end":4.24,"sentiment":"neutral","sentiment_score":0.00112700997851789},{"text":"I'm sorry.","start":4.24,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.07688469998538494},{"text":"My name my name is Mary, and I'm calling from Airtel, the one who spoke with you earlier.","start":4.7999997,"end":9.78,"sentiment":"neutral","sentiment_score":-0.031231230021350913},{"text":"Yes.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.016993742436170578}],"sentiment":"neutral","sentiment_score":-0.028689264339239646,"num_words":24,"start":1.5999999,"end":11.679999},{"sentences":[{"text":"I just have a follow-up question.","start":11.679999,"end":13.1449995,"sentiment":"neutral","sentiment_score":-0.009761412627995014},{"text":"I know you everything.","start":13.1449995,"end":14.184999,"sentiment":"neutral","sentiment_score":-0.040125785395503044},{"text":"I mean, you're busy while you are since you've already relocated.","start":14.184999,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.06983627649870786},{"text":"I just wanna ask and confirm because if you wanna disconnect the service earliest early as possible since you've already disconnect I mean, relocated, I can generate an invoice for your bill from October 1 so that we can disconnect the service right away.","start":20.585,"end":35.79,"sentiment":"neutral","sentiment_score":-0.013623333398506722},{"text":"Yes.","start":41.085,"end":41.565,"sentiment":"neutral","sentiment_score":0.031239233911037445}],"sentiment":"neutral","sentiment_score":-0.023567546885742835,"num_words":66,"start":11.679999,"end":41.565},{"sentences":[{"text":"That's correct, Raffed.","start":41.565,"end":43.425,"sentiment":"neutral","sentiment_score":0.024597764015197754},{"text":"So so you're we're gonna leave your service active until October 25.","start":50.765,"end":56.8,"sentiment":"neutral","sentiment_score":0.012058617391933998},{"text":"Correct?","start":56.8,"end":57.3,"sentiment":"neutral","sentiment_score":0.005194175988435745},{"text":"No.","start":65.36,"end":65.68,"sentiment":"neutral","sentiment_score":-0.10230980813503264},{"text":"Before we can disconnect the service, there should be no outstanding balance on the account, Rafid, which following the thirty days period, the invoice covering thirty days will need to be paid before we completely process the disconnection on the account.","start":65.68,"end":82.83,"sentiment":"neutral","sentiment_score":-0.12207912490135286}],"sentiment":"neutral","sentiment_score":-0.08420453538540108,"num_words":58,"start":41.565,"end":82.83},{"sentences":[{"text":"But we can once we have confirmed if you want, once we have confirmed your payment from October one to twenty fifth, which has a due on October eleven two fifteen, we can disconnect that service right away.","start":91.23,"end":105.384995,"sentiment":"neutral","sentiment_score":0.0465845606338821},{"text":"Okay.","start":109.685,"end":110.16499,"sentiment":"neutral","sentiment_score":0.02570897713303566},{"text":"Sure.","start":110.16499,"end":110.564995,"sentiment":"neutral","sentiment_score":0.025466203689575195},{"text":"Got it.","start":110.564995,"end":111.06,"sentiment":"neutral","sentiment_score":0.028717673383653164},{"text":"Okay.","start":114.42,"end":114.899994,"sentiment":"neutral","sentiment_score":0.0672459602355957}],"sentiment":"neutral","sentiment_score":0.04525743702123331,"num_words":43,"start":91.23,"end":114.899994},{"sentences":[{"text":"Sure.","start":114.899994,"end":115.14,"sentiment":"neutral","sentiment_score":0.08332890272140503},{"text":"Sure.","start":115.14,"end":115.46,"sentiment":"neutral","sentiment_score":0.0980227142572403},{"text":"Got it.","start":115.46,"end":116.2,"sentiment":"neutral","sentiment_score":0.11124157160520554},{"text":"Thank you so much.","start":118.899994,"end":119.939995,"sentiment":"positive","sentiment_score":0.41298818588256836},{"text":"Yeah.","start":119.939995,"end":120.259995,"sentiment":"neutral","sentiment_score":0.3190770745277405}],"sentiment":"neutral","sentiment_score":0.26387384202745223,"num_words":9,"start":114.899994,"end":120.259995},{"sentences":[{"text":"Thank you so much for confirming for confirming, and you have a great day, Rafet.","start":120.259995,"end":123.90694,"sentiment":"positive","sentiment_score":0.6132894635200501},{"text":"Thank you for thank you.","start":123.90694,"end":125.52693,"sentiment":"positive","sentiment_score":0.5345654726028443}],"sentiment":"positive","sentiment_score":0.5936084657907486,"num_words":20,"start":120.259995,"end":125.52693}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. Right. But I still have to pay the invoice. Right? No. Then I I'll just leave it till October 25. That's fine. Yeah. There's no way to, like, end service today and not pay that October. Okay. That's alright. Yeah. But just yeah. I'll keep it active to the October 25. No. It's still good. Then just keep it active if I have to pay. And if I'm paying till the October 25, then I may as well keep it active. Okay. All good. Thank thank you. Bye.","confidence":0.9892578,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.92456055,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007879664190113544},{"word":"yes","start":10.0,"end":10.08,"confidence":0.6706543,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.025995954871177673},{"word":"yes","start":10.08,"end":10.58,"confidence":0.9680176,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.024136707186698914},{"word":"right","start":37.75,"end":37.989998,"confidence":0.9921875,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.018543872982263565},{"word":"but","start":37.989998,"end":38.23,"confidence":0.9863281,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02312286756932735},{"word":"i","start":38.23,"end":38.309998,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04534870386123657},{"word":"still","start":38.309998,"end":38.55,"confidence":0.96435547,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.04775010049343109},{"word":"have","start":38.55,"end":38.71,"confidence":0.9921875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03585301339626312},{"word":"to","start":38.71,"end":38.79,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04560462385416031},{"word":"pay","start":38.79,"end":39.03,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.07136452943086624},{"word":"the","start":39.03,"end":39.19,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.056945204734802246},{"word":"invoice","start":39.19,"end":39.67,"confidence":0.99658203,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.05888088420033455},{"word":"right","start":39.67,"end":40.065,"confidence":0.99560547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.005474420264363289},{"word":"no","start":44.625,"end":44.945,"confidence":0.970459,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09023679792881012},{"word":"then","start":44.945,"end":45.184998,"confidence":0.9526367,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.07886064052581787},{"word":"i","start":45.184998,"end":45.344997,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07332272082567215},{"word":"i'll","start":45.425,"end":45.585,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05899930000305176},{"word":"just","start":45.585,"end":45.824997,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.030470561236143112},{"word":"leave","start":45.824997,"end":45.985,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.030668318271636963},{"word":"it","start":45.985,"end":46.225,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02365889400243759},{"word":"till","start":46.225,"end":46.625,"confidence":0.9667969,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.03049212321639061},{"word":"october","start":46.625,"end":47.144997,"confidence":0.94195557,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.011123448610305786},{"word":"25","start":47.144997,"end":47.664993,"confidence":0.94195557,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":-0.02177818864583969},{"word":"that's","start":47.664997,"end":47.984997,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09763817489147186},{"word":"fine","start":47.984997,"end":48.484997,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.06678391993045807},{"word":"yeah","start":57.71,"end":58.19,"confidence":0.85595703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04936148598790169},{"word":"there's","start":58.19,"end":58.59,"confidence":0.7561035,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.1017441675066948},{"word":"no","start":58.59,"end":58.75,"confidence":0.9892578,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.14328233897686005},{"word":"way","start":58.75,"end":58.989998,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.197433739900589},{"word":"to","start":58.989998,"end":59.469997,"confidence":0.99194336,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.1790018081665039},{"word":"like","start":59.469997,"end":59.969997,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1936472654342651},{"word":"end","start":60.11,"end":60.43,"confidence":0.9970703,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.15059873461723328},{"word":"service","start":60.43,"end":60.829998,"confidence":0.8178711,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.16347646713256836},{"word":"today","start":60.829998,"end":61.309998,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.1280650496482849},{"word":"and","start":61.309998,"end":61.55,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12383195757865906},{"word":"not","start":61.55,"end":61.79,"confidence":0.97314453,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13054779171943665},{"word":"pay","start":61.79,"end":61.949997,"confidence":0.9980469,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.19831664860248568},{"word":"that","start":61.949997,"end":62.449997,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15623576939105988},{"word":"october","start":63.149998,"end":63.649998,"confidence":0.97998047,"punctuated_word":"October.","sentiment":"neutral","sentiment_score":-0.1578204333782196},{"word":"okay","start":83.68,"end":84.0,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02286379039287567},{"word":"that's","start":84.0,"end":84.32,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05371875688433647},{"word":"alright","start":84.32,"end":84.64,"confidence":0.99121094,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.08696767687797546},{"word":"yeah","start":84.64,"end":84.88,"confidence":0.93066406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.089235320687294},{"word":"but","start":84.88,"end":85.04,"confidence":0.9902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06039905920624733},{"word":"just","start":85.04,"end":85.2,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04312778636813164},{"word":"yeah","start":85.28,"end":85.52,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06426998227834702},{"word":"i'll","start":85.52,"end":85.68,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08226951956748962},{"word":"keep","start":85.68,"end":85.84,"confidence":1.0,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.08065129816532135},{"word":"it","start":85.84,"end":86.0,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08134807646274567},{"word":"active","start":86.0,"end":86.399994,"confidence":0.98291016,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.08956219255924225},{"word":"to","start":86.399994,"end":86.479996,"confidence":0.3022461,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07741835713386536},{"word":"the","start":86.479996,"end":86.64,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08332522213459015},{"word":"october","start":86.64,"end":87.255,"confidence":0.7722168,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.08212748169898987},{"word":"25","start":87.255,"end":87.869995,"confidence":0.7722168,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":0.08252139389514923},{"word":"no","start":106.195,"end":106.355,"confidence":0.73535156,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04315128177404404},{"word":"it's","start":106.355,"end":106.595,"confidence":0.8515625,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01795295625925064},{"word":"still","start":106.595,"end":106.83501,"confidence":0.54589844,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03600858896970749},{"word":"good","start":106.83501,"end":106.995,"confidence":0.8391113,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.022865671664476395},{"word":"then","start":106.995,"end":107.075005,"confidence":0.86035156,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.024138066917657852},{"word":"just","start":107.075005,"end":107.315,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.032520897686481476},{"word":"keep","start":107.315,"end":107.475006,"confidence":1.0,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.040286168456077576},{"word":"it","start":107.475006,"end":107.635,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05810137838125229},{"word":"active","start":107.635,"end":108.035,"confidence":0.99902344,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.02925490215420723},{"word":"if","start":108.035,"end":108.115005,"confidence":0.7446289,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0005488060414791107},{"word":"i","start":108.115005,"end":108.275,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004782624542713165},{"word":"have","start":108.275,"end":108.355,"confidence":0.8598633,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.008223392069339752},{"word":"to","start":108.355,"end":108.595,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01155916228890419},{"word":"pay","start":108.595,"end":109.095,"confidence":0.970459,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":-0.024524765089154243},{"word":"and","start":109.475006,"end":109.635,"confidence":0.59472656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010809741914272308},{"word":"if","start":109.635,"end":109.875,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00817949790507555},{"word":"i'm","start":109.875,"end":110.035,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.028530580922961235},{"word":"paying","start":110.035,"end":110.355,"confidence":0.8027344,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.02046286128461361},{"word":"till","start":110.355,"end":110.52,"confidence":0.78466797,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.024534236639738083},{"word":"the","start":110.68,"end":110.84,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.039961349219083786},{"word":"october","start":110.84,"end":111.31999,"confidence":0.99346924,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.031352292746305466},{"word":"25","start":111.31999,"end":111.79999,"confidence":0.99346924,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":0.03113418444991112},{"word":"then","start":111.799995,"end":112.03999,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03466324880719185},{"word":"i","start":112.03999,"end":112.119995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03971476852893829},{"word":"may","start":112.119995,"end":112.28,"confidence":0.95166016,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.05453113466501236},{"word":"as","start":112.28,"end":112.35999,"confidence":0.94140625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03041648119688034},{"word":"well","start":112.35999,"end":112.52,"confidence":0.9921875,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.03199901431798935},{"word":"keep","start":112.52,"end":112.67999,"confidence":0.99609375,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.04047991335391998},{"word":"it","start":112.67999,"end":112.84,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0409107506275177},{"word":"active","start":112.84,"end":113.34,"confidence":0.9975586,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":0.04227545857429504},{"word":"okay","start":118.32687,"end":118.406876,"confidence":0.97753906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12492157518863678},{"word":"all","start":118.406876,"end":118.906876,"confidence":0.54296875,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.17359237372875214},{"word":"good","start":122.16687,"end":122.66687,"confidence":0.9785156,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5806126594543457},{"word":"thank","start":125.28687,"end":125.78687,"confidence":0.6401367,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4452355206012726},{"word":"thank","start":125.84687,"end":126.006874,"confidence":0.7241211,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5186682939529419},{"word":"you","start":126.006874,"end":126.32687,"confidence":0.9926758,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4385842084884643},{"word":"bye","start":126.32687,"end":126.82687,"confidence":0.9003906,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.191649466753006}],"paragraphs":{"transcript":"\nHello? Yes. Yes. Right. But I still have to pay the invoice.\n\nRight? No. Then I I'll just leave it till October 25. That's fine. Yeah.\n\nThere's no way to, like, end service today and not pay that October. Okay. That's alright. Yeah. But just yeah.\n\nI'll keep it active to the October 25. No. It's still good. Then just keep it active if I have to pay. And if I'm paying till the October 25, then I may as well keep it active.\n\nOkay. All good. Thank thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.007879664190113544},{"text":"Yes.","start":10.0,"end":10.08,"sentiment":"neutral","sentiment_score":0.025995954871177673},{"text":"Yes.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.024136707186698914},{"text":"Right.","start":37.75,"end":37.989998,"sentiment":"neutral","sentiment_score":-0.018543872982263565},{"text":"But I still have to pay the invoice.","start":37.989998,"end":39.67,"sentiment":"neutral","sentiment_score":-0.048108740942552686}],"sentiment":"neutral","sentiment_score":-0.02878345618955791,"num_words":12,"start":1.8399999,"end":39.67},{"sentences":[{"text":"Right?","start":39.67,"end":40.065,"sentiment":"neutral","sentiment_score":-0.005474420264363289},{"text":"No.","start":44.625,"end":44.945,"sentiment":"neutral","sentiment_score":-0.09023679792881012},{"text":"Then I I'll just leave it till October 25.","start":44.945,"end":47.664993,"sentiment":"neutral","sentiment_score":-0.03993046614858839},{"text":"That's fine.","start":47.664997,"end":48.484997,"sentiment":"neutral","sentiment_score":0.08221104741096497},{"text":"Yeah.","start":57.71,"end":58.19,"sentiment":"neutral","sentiment_score":-0.04936148598790169}],"sentiment":"neutral","sentiment_score":-0.024287486049745764,"num_words":14,"start":39.67,"end":58.19},{"sentences":[{"text":"There's no way to, like, end service today and not pay that October.","start":58.19,"end":63.649998,"sentiment":"neutral","sentiment_score":-0.15569247477329695},{"text":"Okay.","start":83.68,"end":84.0,"sentiment":"neutral","sentiment_score":0.02286379039287567},{"text":"That's alright.","start":84.0,"end":84.64,"sentiment":"neutral","sentiment_score":0.07034321688115597},{"text":"Yeah.","start":84.64,"end":84.88,"sentiment":"neutral","sentiment_score":0.089235320687294},{"text":"But just yeah.","start":84.88,"end":85.52,"sentiment":"neutral","sentiment_score":0.05593227595090866}],"sentiment":"neutral","sentiment_score":-0.08017098996788263,"num_words":20,"start":58.19,"end":85.52},{"sentences":[{"text":"I'll keep it active to the October 25.","start":85.52,"end":87.869995,"sentiment":"neutral","sentiment_score":0.08240294270217419},{"text":"No.","start":106.195,"end":106.355,"sentiment":"neutral","sentiment_score":-0.04315128177404404},{"text":"It's still good.","start":106.355,"end":106.995,"sentiment":"neutral","sentiment_score":0.025609072297811508},{"text":"Then just keep it active if I have to pay.","start":106.995,"end":109.095,"sentiment":"neutral","sentiment_score":0.015220705978572368},{"text":"And if I'm paying till the October 25, then I may as well keep it active.","start":109.475006,"end":113.34,"sentiment":"neutral","sentiment_score":0.03187221969710663}],"sentiment":"neutral","sentiment_score":0.035659527675689834,"num_words":38,"start":85.52,"end":113.34},{"sentences":[{"text":"Okay.","start":118.32687,"end":118.406876,"sentiment":"neutral","sentiment_score":0.12492157518863678},{"text":"All good.","start":118.406876,"end":122.66687,"sentiment":"positive","sentiment_score":0.3771025165915489},{"text":"Thank thank you.","start":125.28687,"end":126.32687,"sentiment":"positive","sentiment_score":0.46749600768089294},{"text":"Bye.","start":126.32687,"end":126.82687,"sentiment":"neutral","sentiment_score":0.191649466753006}],"sentiment":"positive","sentiment_score":0.35332344259534565,"num_words":7,"start":118.32687,"end":126.82687}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi, Raffid. I'm sorry. My name my name is Mary, and I'm calling from Airtel, the one who spoke with you earlier.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yes. I just have a follow-up question. I know you everything. I mean, you're busy while you are since you've already relocated. I just wanna ask and confirm because if you wanna disconnect the service earliest early as possible since you've already disconnect I mean, relocated, I can generate an invoice for your bill from October 1 so that we can disconnect the service right away.\n\nChannel 1: Right. But I still have to pay the invoice. Right?\n\nChannel 0: Yes. That's correct, Raffed.\n\nChannel 1: No. Then I I'll just leave it till October 25. That's fine.\n\nChannel 0: So so you're we're gonna leave your service active until October 25. Correct?\n\nChannel 1: Yeah. There's no way to, like, end service today and not pay that October.\n\nChannel 0: No. Before we can disconnect the service, there should be no outstanding balance on the account, Rafid, which following the thirty days period, the invoice covering thirty days will need to be paid before we completely process the disconnection on the account.\n\nChannel 1: Okay. That's alright. Yeah. But just yeah. I'll keep it active to the October 25.\n\nChannel 0: But we can once we have confirmed if you want, once we have confirmed your payment from October one to twenty fifth, which has a due on October eleven two fifteen, we can disconnect that service right away.\n\nChannel 1: No. It's still good. Then just keep it active if I have to pay. And if\n\nChannel 0: Okay.\n\nChannel 1: I'm paying\n\nChannel 0: Sure.\n\nChannel 1: till\n\nChannel 0: Got\n\nChannel 1: the\n\nChannel 0: it.\n\nChannel 1: October 25, then I may as well keep it active.\n\nChannel 0: Okay. Sure. Sure. Got it.\n\nChannel 1: Okay. All\n\nChannel 0: Thank you so much. Yeah. Thank you so much for confirming for confirming,\n\nChannel 1: good.\n\nChannel 0: and you have a great day, Rafet. Thank you for thank you.\n\nChannel 1: Thank thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.00814143382012844}],"sentiment":"neutral","sentiment_score":0.00814143382012844,"channel":0,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.007879664190113544}],"sentiment":"neutral","sentiment_score":0.007879664190113544,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hi, Raffid.","start":3.28,"end":4.24,"sentiment":"neutral","sentiment_score":0.00112700997851789},{"text":"I'm sorry.","start":4.24,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.07688469998538494},{"text":"My name my name is Mary, and I'm calling from Airtel, the one who spoke with you earlier.","start":4.7999997,"end":9.78,"sentiment":"neutral","sentiment_score":-0.031231230021350913}],"sentiment":"neutral","sentiment_score":-0.03243988729082048,"channel":0,"num_words":22,"start":3.28,"end":9.78},{"sentences":[{"text":"Yes.","start":10.0,"end":10.08,"sentiment":"neutral","sentiment_score":0.025995954871177673},{"text":"Yes.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.024136707186698914}],"sentiment":"neutral","sentiment_score":0.025066331028938293,"channel":1,"num_words":2,"start":10.0,"end":10.58},{"sentences":[{"text":"Yes.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.016993742436170578},{"text":"I just have a follow-up question.","start":11.679999,"end":13.1449995,"sentiment":"neutral","sentiment_score":-0.009761412627995014},{"text":"I know you everything.","start":13.1449995,"end":14.184999,"sentiment":"neutral","sentiment_score":-0.040125785395503044},{"text":"I mean, you're busy while you are since you've already relocated.","start":14.184999,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.06983627649870786},{"text":"I just wanna ask and confirm because if you wanna disconnect the service earliest early as possible since you've already disconnect I mean, relocated, I can generate an invoice for your bill from October 1 so that we can disconnect the service right away.","start":20.585,"end":35.79,"sentiment":"neutral","sentiment_score":-0.013623333398506722}],"sentiment":"neutral","sentiment_score":-0.02378338766566506,"channel":0,"num_words":66,"start":11.36,"end":35.79},{"sentences":[{"text":"Right.","start":37.75,"end":37.989998,"sentiment":"neutral","sentiment_score":-0.018543872982263565},{"text":"But I still have to pay the invoice.","start":37.989998,"end":39.67,"sentiment":"neutral","sentiment_score":-0.048108740942552686},{"text":"Right?","start":39.67,"end":40.065,"sentiment":"neutral","sentiment_score":-0.005474420264363289}],"sentiment":"neutral","sentiment_score":-0.04088882207870483,"channel":1,"num_words":10,"start":37.75,"end":40.065},{"sentences":[{"text":"Yes.","start":41.085,"end":41.565,"sentiment":"neutral","sentiment_score":0.031239233911037445},{"text":"That's correct, Raffed.","start":41.565,"end":43.425,"sentiment":"neutral","sentiment_score":0.024597764015197754}],"sentiment":"neutral","sentiment_score":0.026258131489157677,"channel":0,"num_words":4,"start":41.085,"end":43.425},{"sentences":[{"text":"No.","start":44.625,"end":44.945,"sentiment":"neutral","sentiment_score":-0.09023679792881012},{"text":"Then I I'll just leave it till October 25.","start":44.945,"end":47.664993,"sentiment":"neutral","sentiment_score":-0.03993046614858839},{"text":"That's fine.","start":47.664997,"end":48.484997,"sentiment":"neutral","sentiment_score":0.08221104741096497}],"sentiment":"neutral","sentiment_score":-0.023765741537014645,"channel":1,"num_words":12,"start":44.625,"end":48.484997},{"sentences":[{"text":"So so you're we're gonna leave your service active until October 25.","start":50.765,"end":56.8,"sentiment":"neutral","sentiment_score":0.012058617391933998},{"text":"Correct?","start":56.8,"end":57.3,"sentiment":"neutral","sentiment_score":0.005194175988435745}],"sentiment":"neutral","sentiment_score":0.011530583437818747,"channel":0,"num_words":13,"start":50.765,"end":57.3},{"sentences":[{"text":"Yeah.","start":57.71,"end":58.19,"sentiment":"neutral","sentiment_score":-0.04936148598790169},{"text":"There's no way to, like, end service today and not pay that October.","start":58.19,"end":63.649998,"sentiment":"neutral","sentiment_score":-0.15569247477329695}],"sentiment":"neutral","sentiment_score":-0.14809740414576872,"channel":1,"num_words":14,"start":57.71,"end":63.649998},{"sentences":[{"text":"No.","start":65.36,"end":65.68,"sentiment":"neutral","sentiment_score":-0.10230980813503264},{"text":"Before we can disconnect the service, there should be no outstanding balance on the account, Rafid, which following the thirty days period, the invoice covering thirty days will need to be paid before we completely process the disconnection on the account.","start":65.68,"end":82.83,"sentiment":"neutral","sentiment_score":-0.12207912490135286}],"sentiment":"neutral","sentiment_score":-0.12160842688310713,"channel":0,"num_words":42,"start":65.36,"end":82.83},{"sentences":[{"text":"Okay.","start":83.68,"end":84.0,"sentiment":"neutral","sentiment_score":0.02286379039287567},{"text":"That's alright.","start":84.0,"end":84.64,"sentiment":"neutral","sentiment_score":0.07034321688115597},{"text":"Yeah.","start":84.64,"end":84.88,"sentiment":"neutral","sentiment_score":0.089235320687294},{"text":"But just yeah.","start":84.88,"end":85.52,"sentiment":"neutral","sentiment_score":0.05593227595090866},{"text":"I'll keep it active to the October 25.","start":85.52,"end":87.869995,"sentiment":"neutral","sentiment_score":0.08240294270217419}],"sentiment":"neutral","sentiment_score":0.07198706095417341,"channel":1,"num_words":15,"start":83.68,"end":87.869995},{"sentences":[{"text":"But we can once we have confirmed if you want, once we have confirmed your payment from October one to twenty fifth, which has a due on October eleven two fifteen, we can disconnect that service right away.","start":91.23,"end":105.384995,"sentiment":"neutral","sentiment_score":0.0465845606338821}],"sentiment":"neutral","sentiment_score":0.0465845606338821,"channel":0,"num_words":38,"start":91.23,"end":105.384995},{"sentences":[{"text":"No.","start":106.195,"end":106.355,"sentiment":"neutral","sentiment_score":-0.04315128177404404},{"text":"It's still good.","start":106.355,"end":106.995,"sentiment":"neutral","sentiment_score":0.025609072297811508},{"text":"Then just keep it active if I have to pay.","start":106.995,"end":109.095,"sentiment":"neutral","sentiment_score":0.015220705978572368},{"text":"And if","start":109.475006,"end":109.875,"sentiment":"neutral","sentiment_score":0.00949461990967393}],"sentiment":"neutral","sentiment_score":0.012804514670278877,"channel":1,"num_words":16,"start":106.195,"end":109.875},{"sentences":[{"text":"Okay.","start":109.685,"end":110.16499,"sentiment":"neutral","sentiment_score":0.02570897713303566}],"sentiment":"neutral","sentiment_score":0.02570897713303566,"channel":0,"num_words":1,"start":109.685,"end":110.16499},{"sentences":[{"text":"I'm paying","start":109.875,"end":110.355,"sentiment":"neutral","sentiment_score":0.024496721103787422}],"sentiment":"neutral","sentiment_score":0.024496721103787422,"channel":1,"num_words":2,"start":109.875,"end":110.355},{"sentences":[{"text":"Sure.","start":110.16499,"end":110.564995,"sentiment":"neutral","sentiment_score":0.025466203689575195}],"sentiment":"neutral","sentiment_score":0.025466203689575195,"channel":0,"num_words":1,"start":110.16499,"end":110.564995},{"sentences":[{"text":"till","start":110.355,"end":110.52,"sentiment":"neutral","sentiment_score":0.024534236639738083}],"sentiment":"neutral","sentiment_score":0.024534236639738083,"channel":1,"num_words":1,"start":110.355,"end":110.52},{"sentences":[{"text":"Got","start":110.564995,"end":110.80499,"sentiment":"neutral","sentiment_score":0.027876824140548703}],"sentiment":"neutral","sentiment_score":0.027876824140548703,"channel":0,"num_words":1,"start":110.564995,"end":110.80499},{"sentences":[{"text":"the","start":110.68,"end":110.84,"sentiment":"neutral","sentiment_score":0.039961349219083786}],"sentiment":"neutral","sentiment_score":0.039961349219083786,"channel":1,"num_words":1,"start":110.68,"end":110.84},{"sentences":[{"text":"it.","start":110.80499,"end":111.06,"sentiment":"neutral","sentiment_score":0.029558522626757625}],"sentiment":"neutral","sentiment_score":0.029558522626757625,"channel":0,"num_words":1,"start":110.80499,"end":111.06},{"sentences":[{"text":"October 25, then I may as well keep it active.","start":110.84,"end":113.34,"sentiment":"neutral","sentiment_score":0.03774772472679615}],"sentiment":"neutral","sentiment_score":0.03774772472679615,"channel":1,"num_words":10,"start":110.84,"end":113.34},{"sentences":[{"text":"Okay.","start":114.42,"end":114.899994,"sentiment":"neutral","sentiment_score":0.0672459602355957},{"text":"Sure.","start":114.899994,"end":115.14,"sentiment":"neutral","sentiment_score":0.08332890272140503},{"text":"Sure.","start":115.14,"end":115.46,"sentiment":"neutral","sentiment_score":0.0980227142572403},{"text":"Got it.","start":115.46,"end":116.2,"sentiment":"neutral","sentiment_score":0.11124157160520554}],"sentiment":"neutral","sentiment_score":0.09421614408493043,"channel":0,"num_words":5,"start":114.42,"end":116.2},{"sentences":[{"text":"Okay.","start":118.32687,"end":118.406876,"sentiment":"neutral","sentiment_score":0.12492157518863678},{"text":"All","start":118.406876,"end":118.906876,"sentiment":"neutral","sentiment_score":0.17359237372875214}],"sentiment":"neutral","sentiment_score":0.14925697445869446,"channel":1,"num_words":2,"start":118.32687,"end":118.906876},{"sentences":[{"text":"Thank you so much.","start":118.899994,"end":119.939995,"sentiment":"positive","sentiment_score":0.41298818588256836},{"text":"Yeah.","start":119.939995,"end":120.259995,"sentiment":"neutral","sentiment_score":0.3190770745277405},{"text":"Thank you so much for confirming for confirming,","start":120.259995,"end":122.546936,"sentiment":"positive","sentiment_score":0.5657264888286591}],"sentiment":"positive","sentiment_score":0.4997570560528682,"channel":0,"num_words":13,"start":118.899994,"end":122.546936},{"sentences":[{"text":"good.","start":122.16687,"end":122.66687,"sentiment":"positive","sentiment_score":0.5806126594543457}],"sentiment":"positive","sentiment_score":0.5806126594543457,"channel":1,"num_words":1,"start":122.16687,"end":122.66687},{"sentences":[{"text":"and you have a great day, Rafet.","start":122.546936,"end":123.90694,"sentiment":"positive","sentiment_score":0.6676471488816398},{"text":"Thank you for thank you.","start":123.90694,"end":125.52693,"sentiment":"positive","sentiment_score":0.5345654726028443}],"sentiment":"positive","sentiment_score":0.6121964504321417,"channel":0,"num_words":12,"start":122.546936,"end":125.52693},{"sentences":[{"text":"Thank thank you.","start":125.28687,"end":126.32687,"sentiment":"positive","sentiment_score":0.46749600768089294},{"text":"Bye.","start":126.32687,"end":126.82687,"sentiment":"neutral","sentiment_score":0.191649466753006}],"sentiment":"positive","sentiment_score":0.3985343724489212,"channel":1,"num_words":4,"start":125.28687,"end":126.82687}]},"summary":{"result":"success","short":"A representative from Airtel named Mary calls Raffid to confirm a payment for a service that Raffid has already relocated. Raffid confirms that he will keep the service active until October 25th and that he will pay the invoice for 30 days before the service is disconnected. Mary confirms the payment and ends the call."},"intents":{"segments":[{"text":"I just wanna ask and confirm because if you wanna disconnect the service earliest early as possible since you've already disconnect I mean, relocated, I can generate an invoice for your bill from October 1 so that we can disconnect the service right away. Right.","start_word":48,"end_word":92,"intents":[{"intent":"Disconnect service","confidence_score":0.44707862}]},{"text":"Right.","start_word":92,"end_word":92,"intents":[{"intent":"Provide invoice","confidence_score":0.011249752}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, Raffid. I'm sorry. My name my name is Mary, and I'm calling from Airtel, the one who spoke with you earlier. Yes. Yes. Yes. I just have a follow-up question. I know you everything. I mean, you're busy while you are since you've already relocated. I just wanna ask and confirm because if you wanna disconnect the service earliest early as possible since you've already disconnect I mean, relocated, I can generate an invoice for your bill from October 1 so that we can disconnect the service right away. Right. But I still have to pay the invoice. Right? Yes. That's correct, Raffed. No. Then I I'll just leave it till October 25. That's fine. So so you're we're gonna leave your service active until October 25. Correct? Yeah. There's no way to, like, end service today and not pay that October. No. Before we can disconnect the service, there should be no outstanding balance on the account, Rafid, which following the thirty days period, the invoice covering thirty days will need to be paid before we completely process the disconnection on the account. Okay. That's alright. Yeah. But just yeah. I'll keep it active to the October 25. But we can once we have confirmed if you want, once we have confirmed your payment from October one to twenty fifth, which has a due on October eleven two fifteen, we can disconnect that service right away. No. It's still good. Then just keep it active if I have to pay. And if Okay. I'm paying Sure. till Got the it. October 25, then I may as well keep it active. Okay. Sure. Sure. Got it. Okay.","start_word":0,"end_word":279,"sentiment":"neutral","sentiment_score":-0.01672801375389099},{"text":"All Thank you so much.","start_word":280,"end_word":284,"sentiment":"positive","sentiment_score":0.3699148297309875},{"text":"Yeah.","start_word":285,"end_word":285,"sentiment":"neutral","sentiment_score":0.3190770745277405},{"text":"Thank you so much for confirming for confirming, good. and you have a great day, Rafet. Thank you for thank you. Thank thank you.","start_word":286,"end_word":309,"sentiment":"positive","sentiment_score":0.5845865607261658},{"text":"Bye.","start_word":310,"end_word":310,"sentiment":"neutral","sentiment_score":0.2547217011451721}],"average":{"sentiment":"neutral","sentiment_score":0.04059888221122123}}}}