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The agent tries to assist the customer by suggesting different options, but ultimately the call ends with the customer expressing frustration and the agent offering to respond to their email."},"intents":{"segments":[{"text":"I I'll go I'll I'll reply to your email. I'm just trying to figure this out because it's stressing Yeah.","start_word":66,"end_word":85,"intents":[{"intent":"Resolve email issue","confidence_score":0.005292291}]}]},"sentiments":{"segments":[{"text":"Hi. Yeah, mate. Just Hi, give Matt. us a Sorry. second. Can can I ask? Does it does it say call failed or does it No. Just go straight to your message, mate. sorry. It does it say press 1 or press 2 or nothing? No. Just hi. Whatever your message is, like hi. Alex Simmons, SWM Consulting. Right. Okay.","start_word":0,"end_word":59,"sentiment":"neutral","sentiment_score":-0.043771252036094666},{"text":"Thank you very much.","start_word":60,"end_word":63,"sentiment":"positive","sentiment_score":0.3919244110584259},{"text":"I'm sorry. I I'll go I'll I'll reply to your email. I'm just trying to figure this out because it's stressing Yeah. me Yeah. out. Yeah. No Thank worries. you. No.","start_word":64,"end_word":94,"sentiment":"neutral","sentiment_score":-0.11304810643196106},{"text":"I just want something just so I don't, you know, inadvertently spec something out that's far too big.","start_word":95,"end_word":112,"sentiment":"negative","sentiment_score":-0.4857994019985199},{"text":"So Totally. Totally. yeah.","start_word":113,"end_word":116,"sentiment":"neutral","sentiment_score":0.16286593675613403},{"text":"Cool. Awesome. Thank you. Okay, man. Cheers.","start_word":117,"end_word":123,"sentiment":"positive","sentiment_score":0.48990872502326965},{"text":"Bye. Bye.","start_word":124,"end_word":125,"sentiment":"neutral","sentiment_score":0.22226881980895996}],"average":{"sentiment":"neutral","sentiment_score":-0.06479870744526679}}}}