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Can I have your full address, please, for me to check the network? Sixteen. It is required. Mhmm. Reed e c t two six one two. Okay. Let me just repeat the unit number. It's Unit 16 Slash A 3 Koyang Street. Micah? Okay. Is it okay if I put you on hold? Let me just check the address. K. Thank you. Hang on. Hello? Yes. Thank you for waiting. Is it Unit G 16, Ground 16? A P 3. Yeah. So upon checking the address, the address is available under Supa Networks. So have you tried to visit our website or not yet? Mhmm. Yeah. This is regarding from installation of your Internet. Yeah. So, actually, our ordering process is via our website. Once we receive the plan speed that you selected and if the router and the contract term, once it notify us, we'll then proceed with activating the service within twenty four hours. Mhmm. Yes. Okay. I think I think you're referring for the upfront payment. Yeah. So if ever, are you going to proceed with a contract or under contract, lock in contract? If ever, are you going to proceed with lock in contract or no contract for the Internet service? Yeah. Actually, we do offer six month contract. Yeah. For the upfront payment, you need to settle the connection fee and the price of the plan that you'll be selecting, the plan speed. And do you already have the router or you need to get a new one? Okay. We can check that router if it's compatible. We can we can send you and walk you through the process on how to establish a connection with that. But if ever the router is not compatible, I do a free one. You just need to settle as well the delivery fee. Since you opted for a six month contract, we do offer free router for that. Mhmm. Miss, I can forward you to him. Mhmm. Yeah. Okay. Sure. Hang on. Hello? Yes. Unfortunately, I was trying to transfer you, but I think he's on another call right now. But, yeah, I can answer your questions if ever. Okay. Regarding sorry. What? Okay. I see. Yeah. That's our process. If ever you spoke with Dom, he'll just mention the same thing that I told you earlier. Mhmm. Okay. I see. But, unfortunately, he's on another call right now. But do you want us to process your order via phone? I can do it instead. I can provide you his number if you want. I'm not sure about that because he's still engaged with other customer and might be busy after that still. But if you want to proceed with the order, we can process it right now instead of Dom doing it. Okay. Yeah. Okay. Yeah. Actually, we do have, yeah, discount for the six month contract. We do offer 15% discount for your selected plan and free for the first month. Yeah. So for the upfront payment that you'll be settling if ever so for example, you'll be signing up today, which is July 15. July 15 up to August 15 as your first free month, then August 16 up to September 16 as your upfront payment. We'll credit that one. So you'll receive your first invoice on September 17. That's yeah. That's how it works. We'll credit your front payment. Mhmm. Yeah. Can I have the make and model of the router? For me to check. The brand and model. It's under it's at the back of your router. There should be a small sticker there where you'll see the details of the router, including the brand and model. Is it mounted on your wall? And you cannot see the, part details? That's underneath the router. There should be sticker printed. How about at the front part? But can you see the available ports at the back of it? Yeah. Is there a WAN port, w a n port? Okay. How about the a phone port? I think this is a VDSL router. Actually, VDSL router is not compatible with the service, but we can still double check it once we activate the service. Yeah. You need to place an order first. Then once the order is placed, we'll then provide you the username and password. That is the credentials that we're going to enter there on the router's interface. You'll be the one that configuring that one. Yeah. Can you see, like, an IP address at the back of it? Yeah. That one. Is it a link or a number? Okay. Yeah. So that one is the one that we're going to enter at the browser. So first, to establish the connection, you need to be connected with our router first even though it has no Internet connection yet. Yeah. Then open a browser, then enter the IP address. Then once there, we'll be selecting the connection type, which is PPPoE. Then enter the username and password that we're going to provide. Then after that, it should be established the connection. Mhmm. I'm not yet sure because we do not have the credentials of the router yet, but we can try. Yeah. If ever, yeah, if ever that is not compatible, we can provide you a free one since you you opted for the six month contract. You just need to settle the delivery fee for that. For standard postage, it's $20. Usually, it takes three to five business days to arrive at the address. And while we also do have the express postage, which takes three one to three days business days. Actually, after, yeah, after signing up, I'm the one who will email you. I'll email you the instruction on how to set that up, but I can also walk you through over the phone if ever. Mhmm. Yeah. But, yeah, please do note as well that if ever you'll be cancelling within the contract term, we do have the cancellation fee. And you need to, yeah, there's a thirty day notice which you need to settle the last month of the service, including the fee of the router price of the router. Yeah. After that, you can cancel anytime as long as there's no outstanding balance on that time. 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Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Yes.\n\nThis is Erto Australia. Okay. Yes. Can I have your actually, I can assist you? Can I have your full address, please, for me to check the network?\n\nSixteen. It is required. Mhmm. Reed e c t two six one two. Okay.\n\nLet me just repeat the unit number. It's Unit 16 Slash A 3 Koyang Street. Micah? Okay. Is it okay if I put you on hold?\n\nLet me just check the address. K. Thank you. Hang on. Hello?\n\nYes. Thank you for waiting. Is it Unit G 16, Ground 16? A P 3. Yeah.\n\nSo upon checking the address, the address is available under Supa Networks. So have you tried to visit our website or not yet? Mhmm. Yeah. This is regarding from installation of your Internet.\n\nYeah. So, actually, our ordering process is via our website. Once we receive the plan speed that you selected and if the router and the contract term, once it notify us, we'll then proceed with activating the service within twenty four hours. Mhmm. Yes.\n\nOkay. I think I think you're referring for the upfront payment. Yeah. So if ever, are you going to proceed with a contract or under contract, lock in contract? If ever, are you going to proceed with lock in contract or no contract for the Internet service?\n\nYeah. Actually, we do offer six month contract. Yeah. For the upfront payment, you need to settle the connection fee and the price of the plan that you'll be selecting, the plan speed. And do you already have the router or you need to get a new one?\n\nOkay. We can check that router if it's compatible. We can we can send you and walk you through the process on how to establish a connection with that. But if ever the router is not compatible, I do a free one. You just need to settle as well the delivery fee.\n\nSince you opted for a six month contract, we do offer free router for that. Mhmm. Miss, I can forward you to him. Mhmm. Yeah.\n\nOkay. Sure. Hang on. Hello? Yes.\n\nUnfortunately, I was trying to transfer you, but I think he's on another call right now. But, yeah, I can answer your questions if ever. Okay. Regarding sorry. What?\n\nOkay. I see. Yeah. That's our process. If ever you spoke with Dom, he'll just mention the same thing that I told you earlier.\n\nMhmm. Okay. I see. But, unfortunately, he's on another call right now. But do you want us to process your order via phone?\n\nI can do it instead. I can provide you his number if you want. I'm not sure about that because he's still engaged with other customer and might be busy after that still. But if you want to proceed with the order, we can process it right now instead of Dom doing it. Okay.\n\nYeah. Okay. Yeah. Actually, we do have, yeah, discount for the six month contract. We do offer 15% discount for your selected plan and free for the first month.\n\nYeah. So for the upfront payment that you'll be settling if ever so for example, you'll be signing up today, which is July 15. July 15 up to August 15 as your first free month, then August 16 up to September 16 as your upfront payment. We'll credit that one. So you'll receive your first invoice on September 17.\n\nThat's yeah. That's how it works. We'll credit your front payment. Mhmm. Yeah.\n\nCan I have the make and model of the router? For me to check. The brand and model. It's under it's at the back of your router. There should be a small sticker there where you'll see the details of the router, including the brand and model.\n\nIs it mounted on your wall? And you cannot see the, part details? That's underneath the router. There should be sticker printed. How about at the front part?\n\nBut can you see the available ports at the back of it? Yeah. Is there a WAN port, w a n port? Okay. How about the a phone port?\n\nI think this is a VDSL router. Actually, VDSL router is not compatible with the service, but we can still double check it once we activate the service. Yeah. You need to place an order first. Then once the order is placed, we'll then provide you the username and password.\n\nThat is the credentials that we're going to enter there on the router's interface. You'll be the one that configuring that one. Yeah. Can you see, like, an IP address at the back of it? Yeah.\n\nThat one. Is it a link or a number? Okay. Yeah. So that one is the one that we're going to enter at the browser.\n\nSo first, to establish the connection, you need to be connected with our router first even though it has no Internet connection yet. Yeah. Then open a browser, then enter the IP address. Then once there, we'll be selecting the connection type, which is PPPoE. Then enter the username and password that we're going to provide.\n\nThen after that, it should be established the connection. Mhmm. I'm not yet sure because we do not have the credentials of the router yet, but we can try. Yeah. If ever, yeah, if ever that is not compatible, we can provide you a free one since you you opted for the six month contract.\n\nYou just need to settle the delivery fee for that. For standard postage, it's $20. Usually, it takes three to five business days to arrive at the address. And while we also do have the express postage, which takes three one to three days business days. Actually, after, yeah, after signing up, I'm the one who will email you.\n\nI'll email you the instruction on how to set that up, but I can also walk you through over the phone if ever. Mhmm. Yeah. But, yeah, please do note as well that if ever you'll be cancelling within the contract term, we do have the cancellation fee. And you need to, yeah, there's a thirty day notice which you need to settle the last month of the service, including the fee of the router price of the router.\n\nYeah. After that, you can cancel anytime as long as there's no outstanding balance on that time. Yeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.15721964836120603},{"text":"Good afternoon.","start":1.1999999,"end":2.0,"sentiment":"positive","sentiment_score":0.40287990868091583},{"text":"This is Maureen from Erto tech support.","start":2.0,"end":4.42,"sentiment":"positive","sentiment_score":0.34205998693193707},{"text":"How can I assist you today?","start":4.88,"end":6.42,"sentiment":"neutral","sentiment_score":0.24982859939336777},{"text":"Yes.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":-0.014422010630369186}],"sentiment":"neutral","sentiment_score":0.2848205270574373,"num_words":17,"start":0.79999995,"end":10.32},{"sentences":[{"text":"This is Erto Australia.","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":0.00043850252404809},{"text":"Okay.","start":23.525002,"end":23.845001,"sentiment":"neutral","sentiment_score":0.05074934661388397},{"text":"Yes.","start":23.845001,"end":24.345001,"sentiment":"neutral","sentiment_score":0.06240496784448624},{"text":"Can I have your actually, I can assist you?","start":27.16,"end":29.98,"sentiment":"neutral","sentiment_score":0.07994410519798596},{"text":"Can I have your full address, please, for me to check the network?","start":30.439999,"end":34.379997,"sentiment":"neutral","sentiment_score":0.029862825830395404}],"sentiment":"neutral","sentiment_score":0.04366507168327059,"num_words":28,"start":10.32,"end":34.379997},{"sentences":[{"text":"Sixteen.","start":40.375,"end":40.875,"sentiment":"neutral","sentiment_score":0.016072168946266174},{"text":"It is required.","start":44.295,"end":45.274998,"sentiment":"neutral","sentiment_score":0.0004760717662672202},{"text":"Mhmm.","start":46.774998,"end":47.274998,"sentiment":"neutral","sentiment_score":0.0025934672448784113},{"text":"Reed e c t two six one two.","start":51.175,"end":53.835,"sentiment":"neutral","sentiment_score":0.006655485252849758},{"text":"Okay.","start":55.45,"end":55.690002,"sentiment":"neutral","sentiment_score":0.04172628745436669}],"sentiment":"neutral","sentiment_score":0.008218858640507929,"num_words":14,"start":40.375,"end":55.690002},{"sentences":[{"text":"Let me just repeat the unit number.","start":55.690002,"end":57.61,"sentiment":"neutral","sentiment_score":0.04107316822877952},{"text":"It's Unit 16 Slash A 3 Koyang Street.","start":57.61,"end":60.99,"sentiment":"neutral","sentiment_score":0.03143825149163604},{"text":"Micah?","start":62.33,"end":62.73,"sentiment":"neutral","sentiment_score":0.02385576255619526},{"text":"Okay.","start":62.73,"end":63.23,"sentiment":"neutral","sentiment_score":0.031667906790971756},{"text":"Is it okay if I put you on hold?","start":63.29,"end":64.73,"sentiment":"neutral","sentiment_score":0.018412352229158085}],"sentiment":"neutral","sentiment_score":0.02924050111323595,"num_words":26,"start":55.690002,"end":64.73},{"sentences":[{"text":"Let me just check the address.","start":64.73,"end":66.35,"sentiment":"neutral","sentiment_score":0.025730386065940063},{"text":"K.","start":67.61,"end":67.85,"sentiment":"neutral","sentiment_score":0.24415792524814608},{"text":"Thank you.","start":67.85,"end":68.57,"sentiment":"positive","sentiment_score":0.3792264014482498},{"text":"Hang on.","start":68.57,"end":69.39,"sentiment":"neutral","sentiment_score":0.1260651834309101},{"text":"Hello?","start":145.34,"end":145.84,"sentiment":"neutral","sentiment_score":0.10252615809440611}],"sentiment":"neutral","sentiment_score":0.1259707974580427,"num_words":12,"start":64.73,"end":145.84},{"sentences":[{"text":"Yes.","start":147.34,"end":147.73999,"sentiment":"neutral","sentiment_score":0.10369855910539628},{"text":"Thank you for waiting.","start":147.73999,"end":148.72,"sentiment":"neutral","sentiment_score":0.2381266914308071},{"text":"Is it Unit G 16, Ground 16?","start":148.86,"end":152.08,"sentiment":"neutral","sentiment_score":0.05956594592758587},{"text":"A P 3.","start":152.38,"end":153.2,"sentiment":"neutral","sentiment_score":0.014508544156948725},{"text":"Yeah.","start":153.73999,"end":154.14,"sentiment":"neutral","sentiment_score":0.03671304136514664}],"sentiment":"neutral","sentiment_score":0.09708785125985742,"num_words":16,"start":147.34,"end":154.14},{"sentences":[{"text":"So upon checking the address, the address is available under Supa Networks.","start":154.14,"end":160.42499,"sentiment":"neutral","sentiment_score":0.039014735259115696},{"text":"So have you tried to visit our website or not yet?","start":161.045,"end":164.265,"sentiment":"neutral","sentiment_score":-0.008261283944276247},{"text":"Mhmm.","start":167.125,"end":167.625,"sentiment":"neutral","sentiment_score":-0.0712064653635025},{"text":"Yeah.","start":171.765,"end":172.265,"sentiment":"neutral","sentiment_score":-0.006104316562414169},{"text":"This is regarding from installation of your Internet.","start":172.93,"end":176.62999,"sentiment":"neutral","sentiment_score":-0.0012005777098238468}],"sentiment":"neutral","sentiment_score":0.008799615033874006,"num_words":33,"start":154.14,"end":176.62999},{"sentences":[{"text":"Yeah.","start":177.65,"end":178.04999,"sentiment":"neutral","sentiment_score":0.02136181853711605},{"text":"So, actually, our ordering process is via our website.","start":178.04999,"end":182.23,"sentiment":"neutral","sentiment_score":0.020566069210569065},{"text":"Once we receive the plan speed that you selected and if the router and the contract term, once it notify us, we'll then proceed with activating the service within twenty four hours.","start":183.01,"end":196.465,"sentiment":"neutral","sentiment_score":0.0327030107146129},{"text":"Mhmm.","start":196.95,"end":197.45,"sentiment":"neutral","sentiment_score":-0.08117459714412689},{"text":"Yes.","start":204.31,"end":204.81,"sentiment":"neutral","sentiment_score":-0.17889589071273804}],"sentiment":"neutral","sentiment_score":0.02256550673734058,"num_words":44,"start":177.65,"end":204.81},{"sentences":[{"text":"Okay.","start":206.31,"end":206.81,"sentiment":"neutral","sentiment_score":-0.2156277298927307},{"text":"I think I think you're referring for the upfront payment.","start":206.95,"end":211.12999,"sentiment":"neutral","sentiment_score":-0.1792978525161743},{"text":"Yeah.","start":213.995,"end":214.495,"sentiment":"neutral","sentiment_score":-0.08484122902154922},{"text":"So if ever, are you going to proceed with a contract or under contract, lock in contract?","start":214.795,"end":222.095,"sentiment":"neutral","sentiment_score":-0.12048174440860748},{"text":"If ever, are you going to proceed with lock in contract or no contract for the Internet service?","start":229.09,"end":237.27,"sentiment":"neutral","sentiment_score":-0.009220779925170872}],"sentiment":"neutral","sentiment_score":-0.09165130165266863,"num_words":47,"start":206.31,"end":237.27},{"sentences":[{"text":"Yeah.","start":241.265,"end":241.585,"sentiment":"neutral","sentiment_score":0.1689281463623047},{"text":"Actually, we do offer six month contract.","start":241.585,"end":243.925,"sentiment":"neutral","sentiment_score":0.24208931837763106},{"text":"Yeah.","start":245.18501,"end":245.505,"sentiment":"neutral","sentiment_score":0.20747224986553192},{"text":"For the upfront payment, you need to settle the connection fee and the price of the plan that you'll be selecting, the plan speed.","start":245.505,"end":255.285,"sentiment":"neutral","sentiment_score":0.1441552915299932},{"text":"And do you already have the router or you need to get a new one?","start":256.05002,"end":259.51,"sentiment":"neutral","sentiment_score":0.030037940355638663}],"sentiment":"neutral","sentiment_score":0.12461086931095149,"num_words":48,"start":241.265,"end":259.51},{"sentences":[{"text":"Okay.","start":261.97,"end":262.45,"sentiment":"neutral","sentiment_score":0.18090581893920896},{"text":"We can check that router if it's compatible.","start":262.45,"end":264.79,"sentiment":"neutral","sentiment_score":0.18991797044873238},{"text":"We can we can send you and walk you through the process on how to establish a connection with that.","start":265.01,"end":272.885,"sentiment":"neutral","sentiment_score":0.312418070435524},{"text":"But if ever the router is not compatible, I do a free one.","start":272.885,"end":277.065,"sentiment":"neutral","sentiment_score":-0.020494791464163706},{"text":"You just need to settle as well the delivery fee.","start":277.285,"end":280.10498,"sentiment":"neutral","sentiment_score":0.05623714104294777}],"sentiment":"neutral","sentiment_score":0.15854904062759417,"num_words":52,"start":261.97,"end":280.10498},{"sentences":[{"text":"Since you opted for a six month contract, we do offer free router for that.","start":280.32498,"end":285.56998,"sentiment":"neutral","sentiment_score":0.22083646655082703},{"text":"Mhmm.","start":293.55,"end":293.62997,"sentiment":"neutral","sentiment_score":-0.03074994310736656},{"text":"Miss, I can forward you to him.","start":293.62997,"end":295.72998,"sentiment":"neutral","sentiment_score":-0.01771770417690277},{"text":"Mhmm.","start":298.875,"end":299.375,"sentiment":"neutral","sentiment_score":0.0020036371424794197},{"text":"Yeah.","start":300.315,"end":300.715,"sentiment":"neutral","sentiment_score":0.022650929167866707}],"sentiment":"neutral","sentiment_score":0.12729710768908262,"num_words":25,"start":280.32498,"end":300.715},{"sentences":[{"text":"Okay.","start":300.715,"end":301.035,"sentiment":"neutral","sentiment_score":0.043121032416820526},{"text":"Sure.","start":301.035,"end":301.355,"sentiment":"neutral","sentiment_score":0.07804560661315918},{"text":"Hang on.","start":301.355,"end":302.095,"sentiment":"neutral","sentiment_score":0.08098535239696503},{"text":"Hello?","start":350.03,"end":350.53,"sentiment":"neutral","sentiment_score":0.06004759669303894},{"text":"Yes.","start":352.51,"end":353.01,"sentiment":"neutral","sentiment_score":0.017208749428391457}],"sentiment":"neutral","sentiment_score":0.060065614990890026,"num_words":6,"start":300.715,"end":353.01},{"sentences":[{"text":"Unfortunately, I was trying to transfer you, but I think he's on another call right now.","start":353.38998,"end":358.325,"sentiment":"neutral","sentiment_score":-0.16902620159089565},{"text":"But, yeah, I can answer your questions if ever.","start":359.025,"end":364.565,"sentiment":"neutral","sentiment_score":-0.0000974188248316447},{"text":"Okay.","start":370.8,"end":370.96,"sentiment":"neutral","sentiment_score":-0.01688350737094879},{"text":"Regarding sorry.","start":370.96,"end":372.56,"sentiment":"neutral","sentiment_score":-0.05821137689054012},{"text":"What?","start":372.56,"end":373.06,"sentiment":"neutral","sentiment_score":-0.04420363903045654}],"sentiment":"neutral","sentiment_score":-0.09940709982966554,"num_words":29,"start":353.38998,"end":373.06},{"sentences":[{"text":"Okay.","start":378.08,"end":378.4,"sentiment":"neutral","sentiment_score":-0.002364683896303177},{"text":"I see.","start":378.4,"end":379.06,"sentiment":"neutral","sentiment_score":0.0016222530975937843},{"text":"Yeah.","start":379.75998,"end":380.16,"sentiment":"neutral","sentiment_score":0.018028922379016876},{"text":"That's our process.","start":380.16,"end":381.84,"sentiment":"neutral","sentiment_score":0.01299615204334259},{"text":"If ever you spoke with Dom, he'll just mention the same thing that I told you earlier.","start":381.84,"end":387.395,"sentiment":"neutral","sentiment_score":-0.013769288821255459}],"sentiment":"neutral","sentiment_score":-0.0073408628813922405,"num_words":24,"start":378.08,"end":387.395},{"sentences":[{"text":"Mhmm.","start":391.01498,"end":391.51498,"sentiment":"neutral","sentiment_score":-0.04886461794376373},{"text":"Okay.","start":395.13498,"end":395.455,"sentiment":"neutral","sentiment_score":-0.031235171481966972},{"text":"I see.","start":395.455,"end":396.115,"sentiment":"neutral","sentiment_score":-0.04264122061431408},{"text":"But, unfortunately, he's on another call right now.","start":396.175,"end":398.995,"sentiment":"neutral","sentiment_score":-0.2705209758132696},{"text":"But do you want us to process your order via phone?","start":399.84,"end":403.03998,"sentiment":"neutral","sentiment_score":-0.11619757996364073}],"sentiment":"neutral","sentiment_score":-0.15685753985915496,"num_words":23,"start":391.01498,"end":403.03998},{"sentences":[{"text":"I can do it instead.","start":403.03998,"end":404.58,"sentiment":"neutral","sentiment_score":-0.09241344183683395},{"text":"I can provide you his number if you want.","start":412.15997,"end":415.185,"sentiment":"neutral","sentiment_score":0.07138234335515234},{"text":"I'm not sure about that because he's still engaged with other customer and might be busy after that still.","start":421.025,"end":427.365,"sentiment":"negative","sentiment_score":-0.340822035544797},{"text":"But if you want to proceed with the order, we can process it right now instead of Dom doing it.","start":431.80002,"end":439.34003,"sentiment":"neutral","sentiment_score":0.03001503609120846},{"text":"Okay.","start":452.42502,"end":452.92502,"sentiment":"neutral","sentiment_score":-0.07084862887859344}],"sentiment":"neutral","sentiment_score":-0.10677393891469196,"num_words":54,"start":403.03998,"end":452.92502},{"sentences":[{"text":"Yeah.","start":454.185,"end":454.685,"sentiment":"neutral","sentiment_score":-0.03103739395737648},{"text":"Okay.","start":456.265,"end":456.765,"sentiment":"neutral","sentiment_score":0.03705824166536331},{"text":"Yeah.","start":456.825,"end":457.14502,"sentiment":"neutral","sentiment_score":0.0915251076221466},{"text":"Actually, we do have, yeah, discount for the six month contract.","start":457.14502,"end":460.92502,"sentiment":"neutral","sentiment_score":0.2072766667062586},{"text":"We do offer 15% discount for your selected plan and free for the first month.","start":461.96002,"end":469.1,"sentiment":"neutral","sentiment_score":0.2667071600755056}],"sentiment":"neutral","sentiment_score":0.21993781690453662,"num_words":29,"start":454.185,"end":469.1},{"sentences":[{"text":"Yeah.","start":480.635,"end":480.95502,"sentiment":"neutral","sentiment_score":-0.07834986597299576},{"text":"So for the upfront payment that you'll be settling if ever so for example, you'll be signing up today, which is July 15.","start":480.95502,"end":489.93503,"sentiment":"neutral","sentiment_score":-0.0006257360396177872},{"text":"July 15 up to August 15 as your first free month, then August 16 up to September 16 as your upfront payment.","start":491.24,"end":502.84,"sentiment":"neutral","sentiment_score":0.09356755238365043},{"text":"We'll credit that one.","start":502.84,"end":503.96,"sentiment":"neutral","sentiment_score":0.24976558983325958},{"text":"So you'll receive your first invoice on September 17.","start":503.96,"end":508.68503,"sentiment":"neutral","sentiment_score":0.19042744073602888}],"sentiment":"neutral","sentiment_score":0.07929921497480344,"num_words":59,"start":480.635,"end":508.68503},{"sentences":[{"text":"That's yeah.","start":510.42502,"end":511.325,"sentiment":"neutral","sentiment_score":0.17700029909610748},{"text":"That's how it works.","start":511.385,"end":512.685,"sentiment":"neutral","sentiment_score":0.1631360873579979},{"text":"We'll credit your front payment.","start":512.985,"end":514.84503,"sentiment":"neutral","sentiment_score":0.12056094482541084},{"text":"Mhmm.","start":517.065,"end":517.565,"sentiment":"neutral","sentiment_score":0.02647607773542404},{"text":"Yeah.","start":526.47,"end":526.97,"sentiment":"neutral","sentiment_score":0.01889939606189728}],"sentiment":"neutral","sentiment_score":0.12728654965758324,"num_words":13,"start":510.42502,"end":526.97},{"sentences":[{"text":"Can I have the make and model of the router?","start":527.02997,"end":529.37,"sentiment":"neutral","sentiment_score":0.012951832264661789},{"text":"For me to check.","start":532.71,"end":533.77,"sentiment":"neutral","sentiment_score":0.011735815089195967},{"text":"The brand and model.","start":539.755,"end":541.29504,"sentiment":"neutral","sentiment_score":0.021081910002976656},{"text":"It's under it's at the back of your router.","start":553.71,"end":557.23,"sentiment":"neutral","sentiment_score":-0.12139515827099483},{"text":"There should be a small sticker there where you'll see the details of the router, including the brand and model.","start":557.23,"end":565.855,"sentiment":"neutral","sentiment_score":0.1680053535848856}],"sentiment":"neutral","sentiment_score":0.05379446532498015,"num_words":47,"start":527.02997,"end":565.855},{"sentences":[{"text":"Is it mounted on your wall?","start":595.125,"end":596.905,"sentiment":"neutral","sentiment_score":-0.027043323032557964},{"text":"And you cannot see the, part details?","start":604.97,"end":607.79,"sentiment":"neutral","sentiment_score":-0.10211910626717977},{"text":"That's underneath the router.","start":608.32996,"end":609.85,"sentiment":"neutral","sentiment_score":0.006415511481463909},{"text":"There should be sticker printed.","start":609.85,"end":613.06995,"sentiment":"neutral","sentiment_score":0.0532106839120388},{"text":"How about at the front part?","start":630.855,"end":632.795,"sentiment":"neutral","sentiment_score":0.0011676518867413204}],"sentiment":"neutral","sentiment_score":-0.020656153759253875,"num_words":28,"start":595.125,"end":632.795},{"sentences":[{"text":"But can you see the available ports at the back of it?","start":637.78,"end":642.18,"sentiment":"neutral","sentiment_score":0.021989808107415836},{"text":"Yeah.","start":642.18,"end":642.68,"sentiment":"neutral","sentiment_score":0.037833649665117264},{"text":"Is there a WAN port, w a n port?","start":642.9,"end":645.585,"sentiment":"neutral","sentiment_score":0.03723653902610143},{"text":"Okay.","start":650.705,"end":651.205,"sentiment":"neutral","sentiment_score":0.03694046288728714},{"text":"How about the a phone port?","start":651.505,"end":653.92505,"sentiment":"neutral","sentiment_score":0.015116502530872822}],"sentiment":"neutral","sentiment_score":0.026361368146949803,"num_words":29,"start":637.78,"end":653.92505},{"sentences":[{"text":"I think this is a VDSL router.","start":658.385,"end":660.805,"sentiment":"neutral","sentiment_score":-0.0696794002183846},{"text":"Actually, VDSL router is not compatible with the service, but we can still double check it once we activate the service.","start":661.49,"end":669.02997,"sentiment":"neutral","sentiment_score":-0.2570853339774268},{"text":"Yeah.","start":671.17,"end":671.67,"sentiment":"neutral","sentiment_score":0.02994888834655285},{"text":"You need to place an order first.","start":678.22504,"end":680.80505,"sentiment":"neutral","sentiment_score":0.02845172956585884},{"text":"Then once the order is placed, we'll then provide you the username and password.","start":681.265,"end":686.885,"sentiment":"neutral","sentiment_score":0.1022015070276601}],"sentiment":"neutral","sentiment_score":-0.08453231442719698,"num_words":50,"start":658.385,"end":686.885},{"sentences":[{"text":"That is the credentials that we're going to enter there on the router's interface.","start":687.34503,"end":691.60504,"sentiment":"neutral","sentiment_score":0.09581597628337997},{"text":"You'll be the one that configuring that one.","start":692.93,"end":695.43,"sentiment":"neutral","sentiment_score":0.05088865337893367},{"text":"Yeah.","start":695.49,"end":695.99,"sentiment":"neutral","sentiment_score":0.052501097321510315},{"text":"Can you see, like, an IP address at the back of it?","start":696.61,"end":699.51,"sentiment":"neutral","sentiment_score":0.0320435989027222},{"text":"Yeah.","start":705.65,"end":705.97003,"sentiment":"neutral","sentiment_score":0.03874604403972626}],"sentiment":"neutral","sentiment_score":0.06178620064424144,"num_words":36,"start":687.34503,"end":705.97003},{"sentences":[{"text":"That one.","start":705.97003,"end":706.71,"sentiment":"neutral","sentiment_score":0.028335582464933395},{"text":"Is it a link or a number?","start":707.04504,"end":709.30505,"sentiment":"neutral","sentiment_score":0.022295585168259486},{"text":"Okay.","start":712.16504,"end":712.66504,"sentiment":"neutral","sentiment_score":0.024313539266586304},{"text":"Yeah.","start":712.72504,"end":713.04504,"sentiment":"neutral","sentiment_score":0.03009817935526371},{"text":"So that one is the one that we're going to enter at the browser.","start":713.04504,"end":718.66504,"sentiment":"neutral","sentiment_score":0.016931924170681407}],"sentiment":"neutral","sentiment_score":0.020167956724762917,"num_words":25,"start":705.97003,"end":718.66504},{"sentences":[{"text":"So first, to establish the connection, you need to be connected with our router first even though it has no Internet connection yet.","start":720.03,"end":727.39,"sentiment":"neutral","sentiment_score":-0.04558654583018759},{"text":"Yeah.","start":727.39,"end":727.89,"sentiment":"neutral","sentiment_score":-0.02419690415263176},{"text":"Then open a browser, then enter the IP address.","start":728.19,"end":732.53,"sentiment":"neutral","sentiment_score":0.03707845446964105},{"text":"Then once there, we'll be selecting the connection type, which is PPPoE.","start":733.545,"end":738.125,"sentiment":"neutral","sentiment_score":0.048397611205776535},{"text":"Then enter the username and password that we're going to provide.","start":738.905,"end":742.765,"sentiment":"neutral","sentiment_score":0.06157722357999195}],"sentiment":"neutral","sentiment_score":0.009270346889804517,"num_words":56,"start":720.03,"end":742.765},{"sentences":[{"text":"Then after that, it should be established the connection.","start":743.465,"end":746.365,"sentiment":"neutral","sentiment_score":0.07265703255931537},{"text":"Mhmm.","start":753.57,"end":754.07,"sentiment":"neutral","sentiment_score":-0.180343359708786},{"text":"I'm not yet sure because we do not have the credentials of the router yet, but we can try.","start":754.53,"end":762.15,"sentiment":"neutral","sentiment_score":-0.21623199648763003},{"text":"Yeah.","start":762.45,"end":762.95,"sentiment":"neutral","sentiment_score":-0.028518786653876305},{"text":"If ever, yeah, if ever that is not compatible, we can provide you a free one since you you opted for the six month contract.","start":764.465,"end":773.685,"sentiment":"neutral","sentiment_score":0.011172742396593095}],"sentiment":"neutral","sentiment_score":-0.06152796775779941,"num_words":55,"start":743.465,"end":773.685},{"sentences":[{"text":"You just need to settle the delivery fee for that.","start":774.465,"end":777.54,"sentiment":"neutral","sentiment_score":-0.059691731631755826},{"text":"For standard postage, it's $20.","start":781.54,"end":784.66,"sentiment":"neutral","sentiment_score":0.037894855439662936},{"text":"Usually, it takes three to five business days to arrive at the address.","start":784.66,"end":788.36,"sentiment":"neutral","sentiment_score":0.11194954411341594},{"text":"And while we also do have the express postage, which takes three one to three days business days.","start":788.74,"end":796.46497,"sentiment":"neutral","sentiment_score":0.07484176299638218},{"text":"Actually, after, yeah, after signing up, I'm the one who will email you.","start":806.91,"end":812.29,"sentiment":"neutral","sentiment_score":0.04779485383859047}],"sentiment":"neutral","sentiment_score":0.05112518420663931,"num_words":59,"start":774.465,"end":812.29},{"sentences":[{"text":"I'll email you the instruction on how to set that up, but I can also walk you through over the phone if ever.","start":812.35,"end":818.45,"sentiment":"neutral","sentiment_score":0.08055427095488361},{"text":"Mhmm.","start":820.865,"end":821.365,"sentiment":"neutral","sentiment_score":0.02767624706029892},{"text":"Yeah.","start":822.705,"end":823.205,"sentiment":"neutral","sentiment_score":0.11057545244693756},{"text":"But, yeah, please do note as well that if ever you'll be cancelling within the contract term, we do have the cancellation fee.","start":823.985,"end":831.52496,"sentiment":"neutral","sentiment_score":-0.12481415125986804},{"text":"And you need to, yeah, there's a thirty day notice which you need to settle the last month of the service, including the fee of the router price of the router.","start":831.825,"end":843.45996,"sentiment":"neutral","sentiment_score":-0.013667175335989844}],"sentiment":"neutral","sentiment_score":-0.016498835226874564,"num_words":79,"start":812.35,"end":843.45996},{"sentences":[{"text":"Yeah.","start":851.205,"end":851.705,"sentiment":"neutral","sentiment_score":0.17657411098480225},{"text":"After that, you can cancel anytime as long as there's no outstanding balance on that time.","start":852.48505,"end":858.66504,"sentiment":"neutral","sentiment_score":-0.0662623755633831},{"text":"Yeah.","start":861.5569,"end":861.9119,"sentiment":"neutral","sentiment_score":-0.09138841181993484}],"sentiment":"neutral","sentiment_score":-0.054167350547181234,"num_words":18,"start":851.205,"end":861.9119}]}}]},{"alternatives":[{"transcript":"Hi. Sorry. Say that again. Sorry. I'm just wanting to set up an Internet. I was told to contact this number and to speak to Dominic. My full address is 16 Unit 16 Of Ground Floor Of 83 Cuyong Street, Reid, A c t. Yes. Yep. Yes. Yep. That's fine. Very good. Hi. Yeah. J 16. Yes. Yes. I am I just I was told to call to talk to Dominic. Oh, Dominica. Okay. Yes. Yes. Right. But I was telling you that I had to pay immediately. Like, there was no, like I need to pay. Yeah. What what do you mean? Sorry. I was gonna yeah. I was gonna do a six months contract to start off with. Right. Yeah. We've already got a router. Yep. Okay. Right. Okay. Yes. I can't speak to Domenico. Yeah. Could I could I please talk to him? Thank you. Yes. Yeah. Okay. I just I was I told specific instructions to talk to him. That's all. About connecting my, like, Internet and everything. Yeah. I I just I've on strict instructions from my building manager to talk to him about it. That's all. Okay. Okay. Can he call me back or anything? Well, yeah, can he can he give me a callback or no? Okay. Okay. Yeah. Okay. It's just that because there was gonna be I was told by the billing manager to talk to him because he could've he would've been able to give me a deal with Internet because I I think they believe they, yeah, they know each other or something. So I yeah. I mhmm. Right. Okay. And then when I when I was doing it online, it said free for the first month, but then it told me that I had to pay the first month upfront. So that made no sense. I didn't understand that. Mhmm. Yep. Right. Okay. Okay. Right. Okay. Is there any way we can because I've is there any way I can double check that my road is gonna work? Yeah. Okay. The do you want the model number? Okay. I think the brand is RoHS compliant? No. That's not right. Not that I can see. I don't have a speaker. Yeah. There's not one that I can see. On the back, you said the door where all the ports are? No. I have a, like, a portable one. I have one in my hand right now. Yeah. I've got a model number, a product ID, a serial number. I don't doesn't look like I have, like, a company name. Nothing. There's nothing there. Yes. Yes. There is. Oh, yeah. There's a green phone port. Right. Okay. So does that mean we'd have to wait for a router to come? Okay. Yeah. I've got an admin IP address. There is the number. Mhmm. Right. Right. Okay. So how so you're telling me this is this one that I have is not compatible? It's not. Okay. Okay. Okay. Right. Mhmm. Again, how much is the delivery fee? Okay. Mhmm. Okay. So you're telling me that I have to do I have to sign up, and then I give you the IP address or something. Can then you check if it's compatible? Mhmm. Okay. Okay. Alrighty. Okay. Cool. Mhmm. Yep. Okay. Yep. Okay. So but if I rate if I go out of the six months, like, I can continue on a non, like, lock in contract, or is it? Okay. Okay. Cool. Cool. Perfect. Alrighty. 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Sorry. Say that again. Sorry. I'm just wanting to set up an Internet.\n\nI was told to contact this number and to speak to Dominic. My full address is 16 Unit 16 Of Ground Floor Of 83 Cuyong Street, Reid, A c t. Yes. Yep. Yes.\n\nYep. That's fine. Very good. Hi. Yeah.\n\nJ 16. Yes. Yes. I am I just I was told to call to talk to Dominic. Oh, Dominica.\n\nOkay. Yes. Yes. Right. But I was telling you that I had to pay immediately.\n\nLike, there was no, like I need to pay. Yeah. What what do you mean? Sorry. I was gonna yeah.\n\nI was gonna do a six months contract to start off with. Right. Yeah. We've already got a router. Yep.\n\nOkay. Right. Okay. Yes. I can't speak to Domenico.\n\nYeah. Could I could I please talk to him? Thank you. Yes. Yeah.\n\nOkay. I just I was I told specific instructions to talk to him. That's all. About connecting my, like, Internet and everything. Yeah.\n\nI I just I've on strict instructions from my building manager to talk to him about it. That's all. Okay. Okay. Can he call me back or anything?\n\nWell, yeah, can he can he give me a callback or no? Okay. Okay. Yeah. Okay.\n\nIt's just that because there was gonna be I was told by the billing manager to talk to him because he could've he would've been able to give me a deal with Internet because I I think they believe they, yeah, they know each other or something. So I yeah. I mhmm. Right. Okay.\n\nAnd then when I when I was doing it online, it said free for the first month, but then it told me that I had to pay the first month upfront. So that made no sense. I didn't understand that. Mhmm. Yep.\n\nRight. Okay. Okay. Right. Okay.\n\nIs there any way we can because I've is there any way I can double check that my road is gonna work? Yeah. Okay. The do you want the model number? Okay.\n\nI think the brand is RoHS compliant? No. That's not right. Not that I can see. I don't have a speaker.\n\nYeah. There's not one that I can see. On the back, you said the door where all the ports are? No. I have a, like, a portable one.\n\nI have one in my hand right now. Yeah. I've got a model number, a product ID, a serial number. I don't doesn't look like I have, like, a company name. Nothing.\n\nThere's nothing there. Yes. Yes. There is. Oh, yeah.\n\nThere's a green phone port. Right. Okay. So does that mean we'd have to wait for a router to come? Okay.\n\nYeah. I've got an admin IP address. There is the number. Mhmm. Right.\n\nRight. Okay. So how so you're telling me this is this one that I have is not compatible? It's not. Okay.\n\nOkay. Okay. Right. Mhmm. Again, how much is the delivery fee?\n\nOkay. Mhmm. Okay. So you're telling me that I have to do I have to sign up, and then I give you the IP address or something. Can then you check if it's compatible?\n\nMhmm. Okay. Okay. Alrighty. Okay.\n\nCool. Mhmm. Yep. Okay. Yep.\n\nOkay. So but if I rate if I go out of the six months, like, I can continue on a non, like, lock in contract, or is it? Okay. Okay. Cool.\n\nCool. Perfect. Alrighty. Well","paragraphs":[{"sentences":[{"text":"Hi.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":0.17874300479888916},{"text":"Sorry.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.15217764675617218},{"text":"Say that again.","start":7.6,"end":8.16,"sentiment":"neutral","sentiment_score":-0.15705550710360208},{"text":"Sorry.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.13507869839668274},{"text":"I'm just wanting to set up an Internet.","start":13.04,"end":16.715,"sentiment":"neutral","sentiment_score":0.01063192826404702}],"sentiment":"neutral","sentiment_score":-0.03533031682517113,"num_words":14,"start":5.6,"end":16.715},{"sentences":[{"text":"I was told to contact this number and to speak to Dominic.","start":16.775,"end":20.875,"sentiment":"neutral","sentiment_score":-0.04641590996955832},{"text":"My full address is 16 Unit 16 Of Ground Floor Of 83 Cuyong Street, Reid, A c t.","start":34.16,"end":48.795,"sentiment":"neutral","sentiment_score":0.009652306506824162},{"text":"Yes.","start":48.855,"end":49.355,"sentiment":"neutral","sentiment_score":0.012328396551311016},{"text":"Yep.","start":54.215,"end":54.715,"sentiment":"neutral","sentiment_score":0.03257281333208084},{"text":"Yes.","start":65.51,"end":65.75,"sentiment":"neutral","sentiment_score":0.0410824790596962}],"sentiment":"neutral","sentiment_score":-0.00900805192632657,"num_words":33,"start":16.775,"end":65.75},{"sentences":[{"text":"Yep.","start":65.75,"end":66.07,"sentiment":"neutral","sentiment_score":0.043549295514822006},{"text":"That's fine.","start":66.07,"end":66.89,"sentiment":"neutral","sentiment_score":0.2423078790307045},{"text":"Very good.","start":66.95,"end":67.770004,"sentiment":"positive","sentiment_score":0.5012734085321426},{"text":"Hi.","start":146.53,"end":147.03,"sentiment":"neutral","sentiment_score":0.07242462038993835},{"text":"Yeah.","start":151.40999,"end":151.90999,"sentiment":"neutral","sentiment_score":0.054462507367134094}],"sentiment":"neutral","sentiment_score":0.23679985691394126,"num_words":7,"start":65.75,"end":151.90999},{"sentences":[{"text":"J 16.","start":151.97,"end":152.70999,"sentiment":"neutral","sentiment_score":0.01671441225335002},{"text":"Yes.","start":161.115,"end":161.615,"sentiment":"neutral","sentiment_score":0.013333061710000038},{"text":"Yes.","start":164.63501,"end":165.115,"sentiment":"neutral","sentiment_score":-0.014396196231245996},{"text":"I am I just I was told to call to talk to Dominic.","start":165.115,"end":167.85501,"sentiment":"neutral","sentiment_score":-0.09000159570804009},{"text":"Oh, Dominica.","start":169.23,"end":169.89,"sentiment":"neutral","sentiment_score":-0.02410113252699375}],"sentiment":"neutral","sentiment_score":-0.06241354311963445,"num_words":19,"start":151.97,"end":169.89},{"sentences":[{"text":"Okay.","start":171.47,"end":171.97,"sentiment":"neutral","sentiment_score":-0.011308724991977217},{"text":"Yes.","start":175.95,"end":176.45,"sentiment":"neutral","sentiment_score":0.026298027485609055},{"text":"Yes.","start":176.99,"end":177.49,"sentiment":"neutral","sentiment_score":0.024814393371343613},{"text":"Right.","start":197.11,"end":197.34999,"sentiment":"neutral","sentiment_score":-0.12250444293022156},{"text":"But I was telling you that I had to pay immediately.","start":197.34999,"end":202.48999,"sentiment":"neutral","sentiment_score":-0.3031737343831496}],"sentiment":"neutral","sentiment_score":-0.22784078835199276,"num_words":15,"start":171.47,"end":202.48999},{"sentences":[{"text":"Like, there was no, like I need to pay.","start":203.11,"end":207.45,"sentiment":"neutral","sentiment_score":-0.24651176896360186},{"text":"Yeah.","start":212.06999,"end":212.56999,"sentiment":"neutral","sentiment_score":-0.08820249140262604},{"text":"What what do you mean?","start":225.565,"end":226.44499,"sentiment":"neutral","sentiment_score":-0.20760700106620789},{"text":"Sorry.","start":226.44499,"end":226.94499,"sentiment":"neutral","sentiment_score":-0.1077456921339035},{"text":"I was gonna yeah.","start":236.25,"end":237.53,"sentiment":"neutral","sentiment_score":0.00868011242710054}],"sentiment":"neutral","sentiment_score":-0.17089343299157916,"num_words":20,"start":203.11,"end":237.53},{"sentences":[{"text":"I was gonna do a six months contract to start off with.","start":237.53,"end":240.345,"sentiment":"neutral","sentiment_score":0.04121342767030001},{"text":"Right.","start":249.625,"end":250.125,"sentiment":"neutral","sentiment_score":0.12896806001663208},{"text":"Yeah.","start":258.98,"end":259.3,"sentiment":"neutral","sentiment_score":0.030763398855924606},{"text":"We've already got a router.","start":259.3,"end":260.92,"sentiment":"neutral","sentiment_score":0.06947866678237916},{"text":"Yep.","start":265.38,"end":265.88,"sentiment":"neutral","sentiment_score":0.31388479471206665}],"sentiment":"neutral","sentiment_score":0.06577853597700596,"num_words":20,"start":237.53,"end":265.88},{"sentences":[{"text":"Okay.","start":277.91498,"end":278.31,"sentiment":"neutral","sentiment_score":0.05831187963485718},{"text":"Right.","start":286.31,"end":286.79,"sentiment":"neutral","sentiment_score":0.08210806548595428},{"text":"Okay.","start":286.79,"end":287.29,"sentiment":"neutral","sentiment_score":0.03972391784191131},{"text":"Yes.","start":287.99,"end":288.31,"sentiment":"neutral","sentiment_score":-0.008875379338860512},{"text":"I can't speak to Domenico.","start":288.31,"end":289.77,"sentiment":"neutral","sentiment_score":-0.1359764263033867}],"sentiment":"neutral","sentiment_score":-0.05651262754367457,"num_words":9,"start":277.91498,"end":289.77},{"sentences":[{"text":"Yeah.","start":296.945,"end":297.185,"sentiment":"neutral","sentiment_score":0.007911523804068565},{"text":"Could I could I please talk to him?","start":297.185,"end":298.965,"sentiment":"neutral","sentiment_score":-0.004541582195088267},{"text":"Thank you.","start":302.225,"end":302.965,"sentiment":"neutral","sentiment_score":0.21817880868911743},{"text":"Yes.","start":351.66998,"end":352.16998,"sentiment":"neutral","sentiment_score":0.045713379979133606},{"text":"Yeah.","start":365.025,"end":365.345,"sentiment":"neutral","sentiment_score":-0.018676135689020157}],"sentiment":"neutral","sentiment_score":0.033459517531670056,"num_words":13,"start":296.945,"end":365.345},{"sentences":[{"text":"Okay.","start":365.345,"end":365.665,"sentiment":"neutral","sentiment_score":-0.01907949894666672},{"text":"I just I was I told specific instructions to talk to him.","start":365.665,"end":368.625,"sentiment":"neutral","sentiment_score":-0.029658084424833458},{"text":"That's all.","start":368.625,"end":369.39,"sentiment":"neutral","sentiment_score":-0.027976905927062035},{"text":"About connecting my, like, Internet and everything.","start":373.47,"end":376.21002,"sentiment":"neutral","sentiment_score":-0.0378154989864145},{"text":"Yeah.","start":387.805,"end":388.125,"sentiment":"neutral","sentiment_score":-0.019969742745161057}],"sentiment":"neutral","sentiment_score":-0.031113415632558906,"num_words":23,"start":365.345,"end":388.125},{"sentences":[{"text":"I I just I've on strict instructions from my building manager to talk to him about it.","start":388.125,"end":392.525,"sentiment":"neutral","sentiment_score":-0.058205895125865936},{"text":"That's all.","start":392.525,"end":393.26498,"sentiment":"neutral","sentiment_score":-0.04574286937713623},{"text":"Okay.","start":405.63,"end":405.94998,"sentiment":"neutral","sentiment_score":-0.00027679838240146637},{"text":"Okay.","start":405.94998,"end":406.44998,"sentiment":"neutral","sentiment_score":0.01570313796401024},{"text":"Can he call me back or anything?","start":407.07,"end":409.16998,"sentiment":"neutral","sentiment_score":0.026179126862968718}],"sentiment":"neutral","sentiment_score":-0.031510918866842985,"num_words":28,"start":388.125,"end":409.16998},{"sentences":[{"text":"Well, yeah, can he can he give me a callback or no?","start":416.17502,"end":419.23502,"sentiment":"neutral","sentiment_score":-0.024078476553161938},{"text":"Okay.","start":429.27,"end":429.77,"sentiment":"neutral","sentiment_score":0.0004942994564771652},{"text":"Okay.","start":439.03,"end":439.53,"sentiment":"neutral","sentiment_score":0.03062724880874157},{"text":"Yeah.","start":439.90997,"end":440.22998,"sentiment":"neutral","sentiment_score":0.029880868270993233},{"text":"Okay.","start":440.22998,"end":440.47,"sentiment":"neutral","sentiment_score":0.009749306365847588}],"sentiment":"neutral","sentiment_score":-0.013636874733492732,"num_words":16,"start":416.17502,"end":440.47},{"sentences":[{"text":"It's just that because there was gonna be I was told by the billing manager to talk to him because he could've he would've been able to give me a deal with Internet because I I think they believe they, yeah, they know each other or something.","start":440.47,"end":455.115,"sentiment":"neutral","sentiment_score":-0.14058329696033864},{"text":"So I yeah.","start":456.28,"end":457.24,"sentiment":"neutral","sentiment_score":0.06513671080271403},{"text":"I mhmm.","start":457.24,"end":465.66,"sentiment":"neutral","sentiment_score":0.20700766146183014},{"text":"Right.","start":469.685,"end":470.085,"sentiment":"neutral","sentiment_score":0.05936577916145325},{"text":"Okay.","start":470.085,"end":470.485,"sentiment":"neutral","sentiment_score":-0.03001563251018524}],"sentiment":"neutral","sentiment_score":-0.1105303584287564,"num_words":54,"start":440.47,"end":470.485},{"sentences":[{"text":"And then when I when I was doing it online, it said free for the first month, but then it told me that I had to pay the first month upfront.","start":470.485,"end":477.305,"sentiment":"negative","sentiment_score":-0.3718781634684532},{"text":"So that made no sense.","start":477.445,"end":478.485,"sentiment":"negative","sentiment_score":-0.6488894343376159},{"text":"I didn't understand that.","start":478.485,"end":480.105,"sentiment":"negative","sentiment_score":-0.5554563850164413},{"text":"Mhmm.","start":486.13,"end":486.63,"sentiment":"neutral","sentiment_score":0.0018593491986393929},{"text":"Yep.","start":490.69,"end":491.19,"sentiment":"neutral","sentiment_score":0.07952761650085449}],"sentiment":"negative","sentiment_score":-0.4026930669899143,"num_words":42,"start":470.485,"end":491.19},{"sentences":[{"text":"Right.","start":509.73,"end":510.05,"sentiment":"neutral","sentiment_score":0.1182108148932457},{"text":"Okay.","start":510.05,"end":510.55,"sentiment":"neutral","sentiment_score":0.13068857789039612},{"text":"Okay.","start":512.13,"end":512.63,"sentiment":"neutral","sentiment_score":0.23287007212638855},{"text":"Right.","start":513.25,"end":513.75,"sentiment":"neutral","sentiment_score":0.10045494884252548},{"text":"Okay.","start":515.81,"end":516.31,"sentiment":"neutral","sentiment_score":0.04387640208005905}],"sentiment":"neutral","sentiment_score":0.12522016316652299,"num_words":5,"start":509.73,"end":516.31},{"sentences":[{"text":"Is there any way we can because I've is there any way I can double check that my road is gonna work?","start":517.41,"end":524.585,"sentiment":"neutral","sentiment_score":0.016877090981738133},{"text":"Yeah.","start":530.565,"end":531.065,"sentiment":"neutral","sentiment_score":0.03018699213862419},{"text":"Okay.","start":535.9,"end":536.22003,"sentiment":"neutral","sentiment_score":0.02647233009338379},{"text":"The do you want the model number?","start":536.22003,"end":537.92004,"sentiment":"neutral","sentiment_score":0.01315167173743248},{"text":"Okay.","start":542.46,"end":542.96,"sentiment":"neutral","sentiment_score":0.05423612147569656}],"sentiment":"neutral","sentiment_score":0.01794541085837409,"num_words":32,"start":517.41,"end":542.96},{"sentences":[{"text":"I think the brand is RoHS compliant?","start":543.26,"end":549.535,"sentiment":"neutral","sentiment_score":0.010219195857644081},{"text":"No.","start":549.755,"end":550.075,"sentiment":"negative","sentiment_score":-0.3549245595932007},{"text":"That's not right.","start":550.075,"end":551.055,"sentiment":"negative","sentiment_score":-0.42839183410008747},{"text":"Not that I can see.","start":573.17004,"end":576.47003,"sentiment":"neutral","sentiment_score":-0.18444181978702545},{"text":"I don't have a speaker.","start":576.53,"end":578.31,"sentiment":"negative","sentiment_score":-0.4270159065723419}],"sentiment":"neutral","sentiment_score":-0.2202787772707996,"num_words":21,"start":543.26,"end":578.31},{"sentences":[{"text":"Yeah.","start":586.77496,"end":587.095,"sentiment":"neutral","sentiment_score":-0.11681505292654036},{"text":"There's not one that I can see.","start":587.095,"end":589.915,"sentiment":"neutral","sentiment_score":-0.1384082298193659},{"text":"On the back, you said the door where all the ports are?","start":590.77496,"end":593.27496,"sentiment":"neutral","sentiment_score":-0.02407973896091183},{"text":"No.","start":597.99005,"end":598.31,"sentiment":"neutral","sentiment_score":-0.18198156356811523},{"text":"I have a, like, a portable one.","start":598.31,"end":601.77,"sentiment":"neutral","sentiment_score":-0.09135386773518153}],"sentiment":"neutral","sentiment_score":-0.07843172024669391,"num_words":28,"start":586.77496,"end":601.77},{"sentences":[{"text":"I have one in my hand right now.","start":601.99005,"end":603.69,"sentiment":"neutral","sentiment_score":-0.02437378279864788},{"text":"Yeah.","start":613.005,"end":613.405,"sentiment":"neutral","sentiment_score":0.07587607949972153},{"text":"I've got a model number, a product ID, a serial number.","start":613.405,"end":619.825,"sentiment":"neutral","sentiment_score":0.06939553537152031},{"text":"I don't doesn't look like I have, like, a company name.","start":622.605,"end":627.82,"sentiment":"neutral","sentiment_score":-0.09436770460822365},{"text":"Nothing.","start":634.92004,"end":635.42004,"sentiment":"neutral","sentiment_score":-0.09528575092554092}],"sentiment":"neutral","sentiment_score":-0.015284181106835604,"num_words":32,"start":601.99005,"end":635.42004},{"sentences":[{"text":"There's nothing there.","start":635.56,"end":636.62,"sentiment":"neutral","sentiment_score":-0.08689707890152931},{"text":"Yes.","start":641.175,"end":641.675,"sentiment":"neutral","sentiment_score":0.029619909822940823},{"text":"Yes.","start":646.21497,"end":646.535,"sentiment":"neutral","sentiment_score":0.05335976928472519},{"text":"There is.","start":646.535,"end":647.27496,"sentiment":"neutral","sentiment_score":0.048649778589606285},{"text":"Oh, yeah.","start":654.83,"end":655.07,"sentiment":"neutral","sentiment_score":0.027472781017422676}],"sentiment":"neutral","sentiment_score":-0.0028296042647626665,"num_words":9,"start":635.56,"end":655.07},{"sentences":[{"text":"There's a green phone port.","start":655.07,"end":656.77,"sentiment":"neutral","sentiment_score":0.01760021522641182},{"text":"Right.","start":669.915,"end":670.31494,"sentiment":"neutral","sentiment_score":0.012002509087324142},{"text":"Okay.","start":670.31494,"end":670.81494,"sentiment":"neutral","sentiment_score":0.029176140204072},{"text":"So does that mean we'd have to wait for a router to come?","start":671.595,"end":675.375,"sentiment":"neutral","sentiment_score":-0.006647829055929413},{"text":"Okay.","start":693.385,"end":693.885,"sentiment":"neutral","sentiment_score":0.04605410248041153}],"sentiment":"neutral","sentiment_score":0.004229145246513542,"num_words":21,"start":655.07,"end":693.885},{"sentences":[{"text":"Yeah.","start":701.545,"end":701.785,"sentiment":"neutral","sentiment_score":0.02929919958114624},{"text":"I've got an admin IP address.","start":701.785,"end":703.885,"sentiment":"neutral","sentiment_score":0.022784385830163956},{"text":"There is the 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not.","start":760.105,"end":760.84503,"sentiment":"neutral","sentiment_score":-0.2150893658399582},{"text":"Okay.","start":761.305,"end":761.805,"sentiment":"neutral","sentiment_score":-0.08627916872501373}],"sentiment":"neutral","sentiment_score":-0.33093602848904474,"num_words":21,"start":748.105,"end":761.805},{"sentences":[{"text":"Okay.","start":763.78,"end":764.28,"sentiment":"neutral","sentiment_score":0.009584493935108185},{"text":"Okay.","start":770.9,"end":771.4,"sentiment":"neutral","sentiment_score":0.052762825042009354},{"text":"Right.","start":774.5,"end":775.0,"sentiment":"neutral","sentiment_score":-0.004661645740270615},{"text":"Mhmm.","start":775.275,"end":775.775,"sentiment":"neutral","sentiment_score":-0.06547143310308456},{"text":"Again, how much is the delivery fee?","start":778.315,"end":780.255,"sentiment":"neutral","sentiment_score":0.004418092114584786}],"sentiment":"neutral","sentiment_score":0.002103716812350533,"num_words":11,"start":763.78,"end":780.255},{"sentences":[{"text":"Okay.","start":785.35504,"end":785.85504,"sentiment":"neutral","sentiment_score":0.09386312961578368},{"text":"Mhmm.","start":787.435,"end":787.935,"sentiment":"neutral","sentiment_score":0.09096592664718628},{"text":"Okay.","start":796.64,"end":797.14,"sentiment":"neutral","sentiment_score":0.03342880308628082},{"text":"So you're telling me that I have to do I have to sign up, and then I give you the IP address or something.","start":797.2,"end":804.355,"sentiment":"neutral","sentiment_score":-0.0013097691504905622},{"text":"Can then you check if it's compatible?","start":804.355,"end":807.975,"sentiment":"neutral","sentiment_score":0.021166792937687466}],"sentiment":"neutral","sentiment_score":0.009852675008861458,"num_words":34,"start":785.35504,"end":807.975},{"sentences":[{"text":"Mhmm.","start":812.355,"end":812.755,"sentiment":"neutral","sentiment_score":0.04325725510716438},{"text":"Okay.","start":812.755,"end":813.255,"sentiment":"neutral","sentiment_score":0.058524832129478455},{"text":"Okay.","start":819.2,"end":819.7,"sentiment":"neutral","sentiment_score":0.04323074594140053},{"text":"Alrighty.","start":820.08,"end":820.58,"sentiment":"neutral","sentiment_score":0.05085552856326103},{"text":"Okay.","start":821.27997,"end":821.77997,"sentiment":"neutral","sentiment_score":0.062447309494018555}],"sentiment":"neutral","sentiment_score":0.05166313424706459,"num_words":5,"start":812.355,"end":821.77997},{"sentences":[{"text":"Cool.","start":823.6,"end":824.1,"sentiment":"neutral","sentiment_score":0.1331389546394348},{"text":"Mhmm.","start":824.72,"end":825.22,"sentiment":"neutral","sentiment_score":-0.0471835732460022},{"text":"Yep.","start":831.76,"end":832.26,"sentiment":"neutral","sentiment_score":0.03835421800613403},{"text":"Okay.","start":840.205,"end":840.705,"sentiment":"neutral","sentiment_score":-0.006018470972776413},{"text":"Yep.","start":843.965,"end":844.28503,"sentiment":"neutral","sentiment_score":0.08812125772237778}],"sentiment":"neutral","sentiment_score":0.041282477229833595,"num_words":5,"start":823.6,"end":844.28503},{"sentences":[{"text":"Okay.","start":844.28503,"end":844.685,"sentiment":"neutral","sentiment_score":0.054397717118263245},{"text":"So but if I rate if I go out of the six months, like, I can continue on a non, like, lock in contract, or is it?","start":844.685,"end":851.2,"sentiment":"neutral","sentiment_score":-0.02164645167067647},{"text":"Okay.","start":852.22,"end":852.72,"sentiment":"neutral","sentiment_score":0.08574340492486954},{"text":"Okay.","start":857.74,"end":858.14,"sentiment":"neutral","sentiment_score":0.005093619227409363},{"text":"Cool.","start":858.14,"end":858.64,"sentiment":"positive","sentiment_score":0.3390459418296814}],"sentiment":"neutral","sentiment_score":-0.0032314036131626173,"num_words":31,"start":844.28503,"end":858.64},{"sentences":[{"text":"Cool.","start":859.42,"end":859.74,"sentiment":"positive","sentiment_score":0.6852017641067505},{"text":"Perfect.","start":859.74,"end":860.24,"sentiment":"positive","sentiment_score":0.8005392551422119},{"text":"Alrighty.","start":860.7,"end":861.2,"sentiment":"positive","sentiment_score":0.6316545009613037},{"text":"Well","start":861.34,"end":861.84,"sentiment":"positive","sentiment_score":0.4806905686855316}],"sentiment":"positive","sentiment_score":0.6495215222239494,"num_words":4,"start":859.42,"end":861.84}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you today?\n\nChannel 1: Sorry. Say that again. Sorry.\n\nChannel 0: Yes. This is Erto Australia.\n\nChannel 1: I'm just wanting to set up an Internet. I was told to contact this number and to speak to Dominic.\n\nChannel 0: Okay. Yes. Can I have your actually, I can assist you? Can I have your full address, please, for me to check the network?\n\nChannel 1: My full address is 16 Unit 16 Of Ground Floor\n\nChannel 0: Sixteen.\n\nChannel 1: Of 83 Cuyong Street, Reid, A\n\nChannel 0: It is\n\nChannel 1: c\n\nChannel 0: required. Mhmm.\n\nChannel 1: t. Yes.\n\nChannel 0: Reed e c t two six one two.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Let me just repeat the unit number. It's Unit 16 Slash A 3 Koyang Street. Micah? Okay.\n\nIs it okay if I put you on hold? Let me just check\n\nChannel 1: Yes.\n\nChannel 0: the\n\nChannel 1: Yep.\n\nChannel 0: address.\n\nChannel 1: That's fine. Very good.\n\nChannel 0: K. Thank you. Hang on. Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. Is it Unit G 16, Ground\n\nChannel 1: Yeah.\n\nChannel 0: 16?\n\nChannel 1: J 16.\n\nChannel 0: A P 3. Yeah. So upon checking the address, the address is available under Supa Networks. So\n\nChannel 1: Yes.\n\nChannel 0: have you tried to visit our website or not yet?\n\nChannel 1: Yes. I am I just I was told to call to talk\n\nChannel 0: Mhmm.\n\nChannel 1: to Dominic. Oh, Dominica. Okay.\n\nChannel 0: Yeah. This is regarding from installation of your\n\nChannel 1: Yes.\n\nChannel 0: Internet.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So, actually, our ordering process is via our website. Once we receive the plan speed that you selected and if the router and the contract term, once it notify us, we'll then proceed with activating the service within twenty four hours. Mhmm.\n\nChannel 1: Right. But I was telling you that I had to pay immediately. Like, there was no, like\n\nChannel 0: Yes. Okay.\n\nChannel 1: I need to pay.\n\nChannel 0: I think I think you're referring for the upfront payment.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So if ever, are you going to proceed with a contract or under contract, lock in contract?\n\nChannel 1: What what do you mean? Sorry.\n\nChannel 0: If ever, are you going to proceed with lock in contract or no contract for the\n\nChannel 1: I was\n\nChannel 0: Internet\n\nChannel 1: gonna\n\nChannel 0: service?\n\nChannel 1: yeah. I was gonna do a six months contract to start off with.\n\nChannel 0: Yeah. Actually, we do offer six month contract. Yeah. For the upfront payment, you need to settle the connection fee and\n\nChannel 1: Right.\n\nChannel 0: the price of the plan that you'll be selecting, the plan speed. And do you already have the router or you need to get a new\n\nChannel 1: Yeah.\n\nChannel 0: one?\n\nChannel 1: We've already got a router.\n\nChannel 0: Okay. We can check that router if it's compatible. We can\n\nChannel 1: Yep.\n\nChannel 0: we can send you and walk you through the process on how to establish a connection with that. But if ever the router is not compatible, I do a free one. You just need to\n\nChannel 1: Okay.\n\nChannel 0: settle as well the delivery fee. Since you opted for a six month contract, we do offer free router for that.\n\nChannel 1: Right. Okay. Yes. I can't speak to Domenico.\n\nChannel 0: Mhmm. Miss, I can forward you to him.\n\nChannel 1: Yeah. Could I could I please talk to him?\n\nChannel 0: Mhmm. Yeah. Okay. Sure. Hang on.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Unfortunately, I was trying to transfer you, but I think he's on another call right now. But, yeah, I can answer your questions if ever.\n\nChannel 1: Yeah. Okay. I just I was I told specific instructions to talk to him. That's all.\n\nChannel 0: Okay. Regarding sorry. What?\n\nChannel 1: About connecting my, like, Internet and everything.\n\nChannel 0: Okay. I see. Yeah. That's our process. If ever you spoke with Dom, he'll just mention the same thing that I told you earlier.\n\nChannel 1: Yeah. I I just I've on strict instructions from my building manager to\n\nChannel 0: Mhmm.\n\nChannel 1: talk to him about it. That's all.\n\nChannel 0: Okay. I see. But, unfortunately, he's on another call right now. But do you want us to process your order via phone? I can do it instead.\n\nChannel 1: Okay. Okay. Can he call me back or anything?\n\nChannel 0: I can provide you his number if you want.\n\nChannel 1: Well, yeah, can he can he give me a callback or no?\n\nChannel 0: I'm not sure about that because he's still engaged with other customer and might be busy after that still.\n\nChannel 1: Okay.\n\nChannel 0: But if you want to proceed with the order, we can process it right now instead of Dom doing it.\n\nChannel 1: Okay. Yeah. Okay. It's just that because there was gonna be I was told by the billing manager to talk to him because he could've he would've been able to give me a deal with Internet because I I think\n\nChannel 0: Okay.\n\nChannel 1: they believe they, yeah, they know each\n\nChannel 0: Yeah.\n\nChannel 1: other or something.\n\nChannel 0: Okay.\n\nChannel 1: So I\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: Actually,\n\nChannel 1: I\n\nChannel 0: we do have, yeah, discount for the six month contract. We do offer 15% discount for your selected\n\nChannel 1: mhmm.\n\nChannel 0: plan and free for the first month.\n\nChannel 1: Right. Okay. And then when I when I was doing it online, it said free for the first month, but then it told me that I had to pay the first month upfront. So that made no sense. I didn't understand that.\n\nChannel 0: Yeah. So for the upfront payment that you'll be settling if ever\n\nChannel 1: Mhmm.\n\nChannel 0: so for example, you'll be signing up today, which is July 15.\n\nChannel 1: Yep.\n\nChannel 0: July 15 up to August 15 as your first free month, then August 16 up to September 16 as your upfront payment. We'll credit that one. So you'll receive your first invoice on September 17.\n\nChannel 1: Right. Okay.\n\nChannel 0: That's yeah. That's how it\n\nChannel 1: Okay.\n\nChannel 0: works. We'll credit\n\nChannel 1: Right.\n\nChannel 0: your front payment.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Is there any way we can because I've is there any way I can double check that my road is gonna work?\n\nChannel 0: Yeah. Can I have the make and model of the router?\n\nChannel 1: Yeah.\n\nChannel 0: For me to check.\n\nChannel 1: Okay. The do you want the model number?\n\nChannel 0: The brand and model.\n\nChannel 1: Okay. I think the brand is RoHS compliant? No. That's not right.\n\nChannel 0: It's under it's at the back of your router. There should be a small sticker there where you'll see the details of the router, including the brand and model.\n\nChannel 1: Not that I can see. I don't have a speaker. Yeah. There's not one that I can see. On the back, you said the door where all the ports are?\n\nChannel 0: Is it mounted on your wall?\n\nChannel 1: No. I have a, like, a portable one. I have one in my hand right now.\n\nChannel 0: And you cannot see the, part details? That's underneath the router. There should be sticker printed.\n\nChannel 1: Yeah. I've got a model number, a product ID, a serial number. I don't doesn't look like I have, like, a company name.\n\nChannel 0: How about at the front part?\n\nChannel 1: Nothing. There's nothing there.\n\nChannel 0: But can you see the available ports at\n\nChannel 1: Yes.\n\nChannel 0: the back of it? Yeah. Is there a WAN port, w a n port?\n\nChannel 1: Yes. There is.\n\nChannel 0: Okay. How about the a phone port?\n\nChannel 1: Oh, yeah. There's a green phone port.\n\nChannel 0: I think this is a VDSL router. Actually, VDSL router is not compatible with the service, but we can still double check it once we activate the service.\n\nChannel 1: Right. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So does that mean we'd have to wait for a router to come?\n\nChannel 0: You need to place an order first. Then once the order is placed, we'll then provide you the username and password. That is the credentials that we're going to enter there on the router's interface. You'll be the\n\nChannel 1: Okay.\n\nChannel 0: one that configuring that one. Yeah. Can you see, like, an IP address at the back of it?\n\nChannel 1: Yeah. I've got an admin IP address.\n\nChannel 0: Yeah. That one. Is\n\nChannel 1: There\n\nChannel 0: it a\n\nChannel 1: is\n\nChannel 0: link or a number?\n\nChannel 1: the\n\nChannel 0: Okay. Yeah. So that one is the one that we're going to enter at the\n\nChannel 1: number.\n\nChannel 0: browser.\n\nChannel 1: Mhmm.\n\nChannel 0: So first, to establish the connection, you need to be connected with our router first even though it has no\n\nChannel 1: Right.\n\nChannel 0: Internet connection yet. Yeah. Then open a browser, then enter the IP address. Then once there, we'll be selecting the connection type, which is PPPoE. Then enter the username and password that we're going to provide.\n\nThen after that, it should be established the connection.\n\nChannel 1: Right. Okay. So how so you're telling me this is this one that I have is not compatible?\n\nChannel 0: Mhmm. I'm not yet sure because we do not have the credentials of the router\n\nChannel 1: It's not.\n\nChannel 0: yet, but we\n\nChannel 1: Okay.\n\nChannel 0: can try. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: If ever, yeah, if ever that is not compatible, we can provide you a free one since you\n\nChannel 1: Okay.\n\nChannel 0: you opted for the six month contract. You\n\nChannel 1: Right.\n\nChannel 0: just need to settle\n\nChannel 1: Mhmm.\n\nChannel 0: the delivery fee for that.\n\nChannel 1: Again, how much is the delivery fee?\n\nChannel 0: For standard postage, it's $20. Usually, it takes\n\nChannel 1: Okay.\n\nChannel 0: three to five business days to arrive\n\nChannel 1: Mhmm.\n\nChannel 0: at the address. And while we also do have the express postage, which takes three one to three days business days.\n\nChannel 1: Okay. So you're telling me that I have to do I have to sign up, and then I give you the IP address or something. Can then you check if it's\n\nChannel 0: Actually,\n\nChannel 1: compatible?\n\nChannel 0: after, yeah, after signing up, I'm the one who will email you. I'll\n\nChannel 1: Mhmm.\n\nChannel 0: email\n\nChannel 1: Okay.\n\nChannel 0: you the instruction on how to set that up, but I can also walk you through over the phone if ever.\n\nChannel 1: Okay. Alrighty.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Cool.\n\nChannel 0: But, yeah,\n\nChannel 1: Mhmm.\n\nChannel 0: please do note as well that if ever you'll be cancelling within the contract term, we do have the cancellation fee.\n\nChannel 1: Yep.\n\nChannel 0: And you need to, yeah, there's a thirty day notice which you need to settle the last month of the service,\n\nChannel 1: Okay.\n\nChannel 0: including the fee of the router price of the router.\n\nChannel 1: Yep. Okay. So but if I rate if I go out of the six months, like, I can continue on a non, like, lock in contract, or is it?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: After that, you can cancel anytime as long as there's no outstanding balance on\n\nChannel 1: Okay.\n\nChannel 0: that\n\nChannel 1: Cool.\n\nChannel 0: time.\n\nChannel 1: Cool. Perfect. Alrighty. Well\n\nChannel 0: Yeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.15721964836120603},{"text":"Good afternoon.","start":1.1999999,"end":2.0,"sentiment":"positive","sentiment_score":0.40287990868091583},{"text":"This is Maureen from Erto tech support.","start":2.0,"end":4.42,"sentiment":"positive","sentiment_score":0.34205998693193707},{"text":"How can I assist","start":4.88,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.3078644573688507}],"sentiment":"neutral","sentiment_score":0.32777551455157145,"channel":0,"num_words":14,"start":0.79999995,"end":5.7599998},{"sentences":[{"text":"Hi.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":0.17874300479888916}],"sentiment":"neutral","sentiment_score":0.17874300479888916,"channel":1,"num_words":1,"start":5.6,"end":6.1},{"sentences":[{"text":"you today?","start":5.7599998,"end":6.42,"sentiment":"neutral","sentiment_score":0.13375688344240189}],"sentiment":"neutral","sentiment_score":0.13375688344240189,"channel":0,"num_words":2,"start":5.7599998,"end":6.42},{"sentences":[{"text":"Sorry.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.15217764675617218},{"text":"Say that again.","start":7.6,"end":8.16,"sentiment":"neutral","sentiment_score":-0.15705550710360208},{"text":"Sorry.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.13507869839668274}],"sentiment":"neutral","sentiment_score":-0.15168457329273224,"channel":1,"num_words":5,"start":7.2799997,"end":8.66},{"sentences":[{"text":"Yes.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":-0.014422010630369186},{"text":"This is Erto Australia.","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":0.00043850252404809}],"sentiment":"neutral","sentiment_score":-0.002533600106835365,"channel":0,"num_words":5,"start":10.0,"end":11.54},{"sentences":[{"text":"I'm just wanting to set up an Internet.","start":13.04,"end":16.715,"sentiment":"neutral","sentiment_score":0.01063192826404702},{"text":"I was told to contact this number and to speak to Dominic.","start":16.775,"end":20.875,"sentiment":"neutral","sentiment_score":-0.04641590996955832}],"sentiment":"neutral","sentiment_score":-0.023596774676116185,"channel":1,"num_words":20,"start":13.04,"end":20.875},{"sentences":[{"text":"Okay.","start":23.525002,"end":23.845001,"sentiment":"neutral","sentiment_score":0.05074934661388397},{"text":"Yes.","start":23.845001,"end":24.345001,"sentiment":"neutral","sentiment_score":0.06240496784448624},{"text":"Can I have your actually, I can assist you?","start":27.16,"end":29.98,"sentiment":"neutral","sentiment_score":0.07994410519798596},{"text":"Can I have your full address, please, for me to check the network?","start":30.439999,"end":34.379997,"sentiment":"neutral","sentiment_score":0.029862825830395404}],"sentiment":"neutral","sentiment_score":0.05086949987647434,"channel":0,"num_words":24,"start":23.525002,"end":34.379997},{"sentences":[{"text":"My full address is 16 Unit 16 Of Ground Floor","start":34.16,"end":40.42,"sentiment":"neutral","sentiment_score":0.012427008431404828}],"sentiment":"neutral","sentiment_score":0.012427008431404828,"channel":1,"num_words":10,"start":34.16,"end":40.42},{"sentences":[{"text":"Sixteen.","start":40.375,"end":40.875,"sentiment":"neutral","sentiment_score":0.016072168946266174}],"sentiment":"neutral","sentiment_score":0.016072168946266174,"channel":0,"num_words":1,"start":40.375,"end":40.875},{"sentences":[{"text":"Of 83 Cuyong Street, Reid, A","start":40.8,"end":44.535,"sentiment":"neutral","sentiment_score":0.007966510796298584}],"sentiment":"neutral","sentiment_score":0.007966510796298584,"channel":1,"num_words":6,"start":40.8,"end":44.535},{"sentences":[{"text":"It is","start":44.295,"end":44.774998,"sentiment":"neutral","sentiment_score":0.000016674865037202835}],"sentiment":"neutral","sentiment_score":0.000016674865037202835,"channel":0,"num_words":2,"start":44.295,"end":44.774998},{"sentences":[{"text":"c","start":44.535,"end":45.035,"sentiment":"neutral","sentiment_score":-0.0015295874327421188}],"sentiment":"neutral","sentiment_score":-0.0015295874327421188,"channel":1,"num_words":1,"start":44.535,"end":45.035},{"sentences":[{"text":"required.","start":44.774998,"end":45.274998,"sentiment":"neutral","sentiment_score":0.0013948655687272549},{"text":"Mhmm.","start":46.774998,"end":47.274998,"sentiment":"neutral","sentiment_score":0.0025934672448784113}],"sentiment":"neutral","sentiment_score":0.001994166406802833,"channel":0,"num_words":2,"start":44.774998,"end":47.274998},{"sentences":[{"text":"t.","start":48.295,"end":48.795,"sentiment":"neutral","sentiment_score":0.00320195546373725},{"text":"Yes.","start":48.855,"end":49.355,"sentiment":"neutral","sentiment_score":0.012328396551311016}],"sentiment":"neutral","sentiment_score":0.007765176007524133,"channel":1,"num_words":2,"start":48.295,"end":49.355},{"sentences":[{"text":"Reed e c t two six one two.","start":51.175,"end":53.835,"sentiment":"neutral","sentiment_score":0.006655485252849758}],"sentiment":"neutral","sentiment_score":0.006655485252849758,"channel":0,"num_words":8,"start":51.175,"end":53.835},{"sentences":[{"text":"Yep.","start":54.215,"end":54.715,"sentiment":"neutral","sentiment_score":0.03257281333208084}],"sentiment":"neutral","sentiment_score":0.03257281333208084,"channel":1,"num_words":1,"start":54.215,"end":54.715},{"sentences":[{"text":"Okay.","start":55.45,"end":55.690002,"sentiment":"neutral","sentiment_score":0.04172628745436669},{"text":"Let me just repeat the unit number.","start":55.690002,"end":57.61,"sentiment":"neutral","sentiment_score":0.04107316822877952},{"text":"It's Unit 16 Slash A 3 Koyang Street.","start":57.61,"end":60.99,"sentiment":"neutral","sentiment_score":0.03143825149163604},{"text":"Micah?","start":62.33,"end":62.73,"sentiment":"neutral","sentiment_score":0.02385576255619526},{"text":"Okay.","start":62.73,"end":63.23,"sentiment":"neutral","sentiment_score":0.031667906790971756}],"sentiment":"neutral","sentiment_score":0.03534823035200437,"channel":0,"num_words":18,"start":55.45,"end":63.23},{"sentences":[{"text":"Is it okay if I put you on hold?","start":63.29,"end":64.73,"sentiment":"neutral","sentiment_score":0.018412352229158085},{"text":"Let me just check","start":64.73,"end":65.61,"sentiment":"neutral","sentiment_score":0.016648806165903807}],"sentiment":"neutral","sentiment_score":0.01786972267123369,"channel":0,"num_words":13,"start":63.29,"end":65.61},{"sentences":[{"text":"Yes.","start":65.51,"end":65.75,"sentiment":"neutral","sentiment_score":0.0410824790596962}],"sentiment":"neutral","sentiment_score":0.0410824790596962,"channel":1,"num_words":1,"start":65.51,"end":65.75},{"sentences":[{"text":"the","start":65.61,"end":65.85,"sentiment":"neutral","sentiment_score":0.040015071630477905}],"sentiment":"neutral","sentiment_score":0.040015071630477905,"channel":0,"num_words":1,"start":65.61,"end":65.85},{"sentences":[{"text":"Yep.","start":65.75,"end":66.07,"sentiment":"neutral","sentiment_score":0.043549295514822006}],"sentiment":"neutral","sentiment_score":0.043549295514822006,"channel":1,"num_words":1,"start":65.75,"end":66.07},{"sentences":[{"text":"address.","start":65.85,"end":66.35,"sentiment":"neutral","sentiment_score":0.04777202010154724}],"sentiment":"neutral","sentiment_score":0.04777202010154724,"channel":0,"num_words":1,"start":65.85,"end":66.35},{"sentences":[{"text":"That's fine.","start":66.07,"end":66.89,"sentiment":"neutral","sentiment_score":0.2423078790307045},{"text":"Very good.","start":66.95,"end":67.770004,"sentiment":"positive","sentiment_score":0.5012734085321426}],"sentiment":"positive","sentiment_score":0.37179064378142357,"channel":1,"num_words":4,"start":66.07,"end":67.770004},{"sentences":[{"text":"K.","start":67.61,"end":67.85,"sentiment":"neutral","sentiment_score":0.24415792524814608},{"text":"Thank you.","start":67.85,"end":68.57,"sentiment":"positive","sentiment_score":0.3792264014482498},{"text":"Hang on.","start":68.57,"end":69.39,"sentiment":"neutral","sentiment_score":0.1260651834309101},{"text":"Hello?","start":145.34,"end":145.84,"sentiment":"neutral","sentiment_score":0.10252615809440611}],"sentiment":"neutral","sentiment_score":0.22621120885014534,"channel":0,"num_words":6,"start":67.61,"end":145.84},{"sentences":[{"text":"Hi.","start":146.53,"end":147.03,"sentiment":"neutral","sentiment_score":0.07242462038993835}],"sentiment":"neutral","sentiment_score":0.07242462038993835,"channel":1,"num_words":1,"start":146.53,"end":147.03},{"sentences":[{"text":"Yes.","start":147.34,"end":147.73999,"sentiment":"neutral","sentiment_score":0.10369855910539628},{"text":"Thank you for waiting.","start":147.73999,"end":148.72,"sentiment":"neutral","sentiment_score":0.2381266914308071},{"text":"Is it Unit G 16, Ground","start":148.86,"end":151.58,"sentiment":"neutral","sentiment_score":0.0628831156839927}],"sentiment":"neutral","sentiment_score":0.13031854717568916,"channel":0,"num_words":11,"start":147.34,"end":151.58},{"sentences":[{"text":"Yeah.","start":151.40999,"end":151.90999,"sentiment":"neutral","sentiment_score":0.054462507367134094}],"sentiment":"neutral","sentiment_score":0.054462507367134094,"channel":1,"num_words":1,"start":151.40999,"end":151.90999},{"sentences":[{"text":"16?","start":151.58,"end":152.08,"sentiment":"neutral","sentiment_score":0.0396629273891449}],"sentiment":"neutral","sentiment_score":0.0396629273891449,"channel":0,"num_words":1,"start":151.58,"end":152.08},{"sentences":[{"text":"J 16.","start":151.97,"end":152.70999,"sentiment":"neutral","sentiment_score":0.01671441225335002}],"sentiment":"neutral","sentiment_score":0.01671441225335002,"channel":1,"num_words":2,"start":151.97,"end":152.70999},{"sentences":[{"text":"A P 3.","start":152.38,"end":153.2,"sentiment":"neutral","sentiment_score":0.014508544156948725},{"text":"Yeah.","start":153.73999,"end":154.14,"sentiment":"neutral","sentiment_score":0.03671304136514664},{"text":"So upon checking the address, the address is available under Supa Networks.","start":154.14,"end":160.42499,"sentiment":"neutral","sentiment_score":0.039014735259115696},{"text":"So","start":161.045,"end":161.36499,"sentiment":"neutral","sentiment_score":0.018020479008555412}],"sentiment":"neutral","sentiment_score":0.03331976329140803,"channel":0,"num_words":17,"start":152.38,"end":161.36499},{"sentences":[{"text":"Yes.","start":161.115,"end":161.615,"sentiment":"neutral","sentiment_score":0.013333061710000038}],"sentiment":"neutral","sentiment_score":0.013333061710000038,"channel":1,"num_words":1,"start":161.115,"end":161.615},{"sentences":[{"text":"have you tried to visit our website or not yet?","start":161.36499,"end":164.265,"sentiment":"neutral","sentiment_score":-0.010889460239559412}],"sentiment":"neutral","sentiment_score":-0.010889460239559412,"channel":0,"num_words":10,"start":161.36499,"end":164.265},{"sentences":[{"text":"Yes.","start":164.63501,"end":165.115,"sentiment":"neutral","sentiment_score":-0.014396196231245996},{"text":"I am I just I was told to call to talk","start":165.115,"end":167.195,"sentiment":"neutral","sentiment_score":-0.09334787387739528}],"sentiment":"neutral","sentiment_score":-0.08676856740688284,"channel":1,"num_words":12,"start":164.63501,"end":167.195},{"sentences":[{"text":"Mhmm.","start":167.125,"end":167.625,"sentiment":"neutral","sentiment_score":-0.0712064653635025}],"sentiment":"neutral","sentiment_score":-0.0712064653635025,"channel":0,"num_words":1,"start":167.125,"end":167.625},{"sentences":[{"text":"to Dominic.","start":167.195,"end":167.85501,"sentiment":"neutral","sentiment_score":-0.07159706577658653},{"text":"Oh, Dominica.","start":169.23,"end":169.89,"sentiment":"neutral","sentiment_score":-0.02410113252699375},{"text":"Okay.","start":171.47,"end":171.97,"sentiment":"neutral","sentiment_score":-0.011308724991977217}],"sentiment":"neutral","sentiment_score":-0.040541024319827555,"channel":1,"num_words":5,"start":167.195,"end":171.97},{"sentences":[{"text":"Yeah.","start":171.765,"end":172.265,"sentiment":"neutral","sentiment_score":-0.006104316562414169},{"text":"This is regarding from installation of 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from Erto tech support contacts Dominic to set up internet service and is informed of a free router and a discount for the first month. She is transferred to Dom and given instructions on setting up the order. The agent confirms the customer's information and provides instructions for setting up the payment plan, including crediting the first payment and cancellation fees. The agent also explains the process of canceling within the contract and provides instructions for setting up the payment plan."},"intents":{"segments":[{"text":"This is Erto Australia. I'm just wanting to set up an Internet. I was told to contact this number and to speak to Dominic. Okay.","start_word":23,"end_word":47,"intents":[{"intent":"Set up internet","confidence_score":0.85602355},{"intent":"Set up internet","confidence_score":0.008049726}]},{"text":"Can I have your full address, please, for me to check the network?","start_word":58,"end_word":70,"intents":[{"intent":"Obtain address","confidence_score":0.003907036},{"intent":"Check address","confidence_score":0.6167757},{"intent":"Provide details","confidence_score":0.00015731259}]},{"text":"So, actually, our ordering process is via our website. Once we receive the plan speed that you selected and if the router and the contract term, once it notify us, we'll then proceed with activating the service within twenty four hours. Mhmm.","start_word":223,"end_word":264,"intents":[{"intent":"Get plan speed","confidence_score":0.00623039},{"intent":"Activate service","confidence_score":0.0689815}]},{"text":"But I was telling you that I had to pay immediately. Like, there was no, like Yes. Okay. I need to I pay. think I think you're referring for the upfront payment. Yeah. Yeah.","start_word":266,"end_word":299,"intents":[{"intent":"Pay upfront","confidence_score":0.339158}]},{"text":"So if ever, are you going to proceed with a contract or under contract, lock in contract? What what do you mean?","start_word":300,"end_word":321,"intents":[{"intent":"Confirm contract terms","confidence_score":0.0231714}]},{"text":"And do you already have the router or you need to get a new Yeah. one?","start_word":391,"end_word":406,"intents":[{"intent":"Manage router order","confidence_score":0.0025736913}]},{"text":"Well, yeah, can he can he give me a callback or no?","start_word":660,"end_word":671,"intents":[{"intent":"Request callback","confidence_score":0.0055233594}]},{"text":"There should be a small sticker there where you'll see the details of the router, including the brand and model. Not that I can see.","start_word":988,"end_word":1012,"intents":[{"intent":"Guide router setup and connection","confidence_score":0.000014551928}]},{"text":"So how so you're telling me this is this one that I have is not compatible? Mhmm.","start_word":1355,"end_word":1371,"intents":[{"intent":"Check compatibility","confidence_score":0.06677098}]},{"text":"If ever, yeah, if ever that is not compatible, we can provide you a free one since you Okay.","start_word":1396,"end_word":1414,"intents":[{"intent":"Provide free router","confidence_score":0.83216286}]},{"text":"So you're telling me that I have to do I have to sign up, and then I give you the IP address or something. Can then you check if it's Actually, compatible? after, yeah, after signing up, I'm the one who will email you. I'll Mhmm. email Okay. you the instruction on how to set that up, but I can also walk you through over the phone if ever. Okay. Alrighty.","start_word":1480,"end_word":1550,"intents":[{"intent":"Set up and execute a contract","confidence_score":7.814472e-7}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15721964836120603},{"text":"Good afternoon. This is Maureen from Erto tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3578731119632721},{"text":"How can I assist Hi. you today? Sorry. Say that again. Sorry. Yes. This is Erto Australia. I'm just wanting to set up an Internet. I was told to contact this number and to speak to Dominic. Okay. Yes. Can I have your actually, I can assist you? Can I have your full address, please, for me to check the network? My full address is 16 Unit 16 Of Ground Floor Sixteen. Of 83 Cuyong Street, Reid, A It is c required. Mhmm. t. Yes. Reed e c t two six one two. Yep. Okay. Let me just repeat the unit number. It's Unit 16 Slash A 3 Koyang Street. Micah? Okay. Is it okay if I put you on hold? Let me just check Yes. the Yep. address. That's fine.","start_word":10,"end_word":140,"sentiment":"neutral","sentiment_score":0.02692529931664467},{"text":"Very good.","start_word":141,"end_word":142,"sentiment":"positive","sentiment_score":0.4923876225948334},{"text":"K.","start_word":143,"end_word":143,"sentiment":"neutral","sentiment_score":0.24415792524814608},{"text":"Thank you.","start_word":144,"end_word":145,"sentiment":"positive","sentiment_score":0.3689260184764862},{"text":"Hang on. Hello? Hi. Yes. Thank you for waiting. Is it Unit G 16, Ground Yeah. 16? J 16. A P 3. Yeah. So upon checking the address, the address is available under Supa Networks. So Yes. have you tried to visit our website or not yet? Yes. I am I just I was told to call to talk Mhmm. to Dominic. Oh, Dominica. Okay. Yeah. This is regarding from installation of your Yes. Internet. Yes. Yeah. So, actually, our ordering process is via our website. Once we receive the plan speed that you selected and if the router and the contract term, once it notify us, we'll then proceed with activating the service within twenty four hours. Mhmm. Right. But I was telling you that I had to pay immediately. Like, there was no, like Yes. Okay. I need to I pay. think I think you're referring for the upfront payment. Yeah. Yeah. So if ever, are you going to proceed with a contract or under contract, lock in contract? What what do you mean? Sorry. If ever, are you going to proceed with lock in contract or no contract for the I was Internet gonna service? yeah. I was gonna do a six months contract to start off with. Yeah. Actually, we do offer six month contract. Yeah. For the upfront payment, you need to settle the connection fee and Right. the price of the plan that you'll be selecting, the plan speed. And do you already have the router or you need to get a new Yeah. one? We've already got a router. Okay. We can check that router if it's compatible. We can Yep. we can send you and walk you through the process on how to establish a connection with that. But if ever the router is not compatible, I do a free one. You just need to Okay. settle as well the delivery fee. Since you opted for a six month contract, we do offer free router for that. Right. Okay. Yes. I can't speak to Domenico. Mhmm. Miss, I can forward you to him. Yeah. Could I could I please talk to him? Mhmm. Yeah. Okay. Sure. Hang on. Thank you. Hello? Yes. Yes. Unfortunately, I was trying to transfer you, but I think he's on another call right now. But, yeah, I can answer your questions if ever. Yeah. Okay. I just I was I told specific instructions to talk to him. That's all. Okay. Regarding sorry. What? About connecting my, like, Internet and everything. Okay. I see. Yeah. That's our process. If ever you spoke with Dom, he'll just mention the same thing that I told you earlier. Yeah. I I just I've on strict instructions from my building manager to Mhmm. talk to him about it. That's all. Okay. I see. But, unfortunately, he's on another call right now. But do you want us to process your order via phone? I can do it instead. Okay. Okay. Can he call me back or anything? I can provide you his number if you want. Well, yeah, can he can he give me a callback or no?","start_word":146,"end_word":670,"sentiment":"neutral","sentiment_score":0.00013672258172716414},{"text":"I'm not sure about that because he's still engaged with other customer and might be busy after that still.","start_word":671,"end_word":689,"sentiment":"negative","sentiment_score":-0.34433478116989136},{"text":"Okay. But if you want to proceed with the order, we can process it right now instead of Dom doing it. Okay. Yeah. Okay. It's just that because there was gonna be I was told by the billing manager to talk to him because he could've he would've been able to give me a deal with Internet because I I think Okay. they believe they, yeah, they know each Yeah. other or something. Okay. So I Yeah. yeah. Actually, I we do have, yeah, discount for the six month contract. We do offer 15% discount for your selected mhmm. plan and free for the first month. Right. Okay.","start_word":690,"end_word":797,"sentiment":"neutral","sentiment_score":0.005942752584815025},{"text":"And then when I when I was doing it online, it said free for the first month, but then it told me that I had to pay the first month upfront. So that made no sense. I didn't understand that.","start_word":798,"end_word":837,"sentiment":"negative","sentiment_score":-0.42849037051200867},{"text":"Yeah. So for the upfront payment that you'll be settling if ever Mhmm. so for example, you'll be signing up today, which is July 15. Yep. July 15 up to August 15 as your first free month, then August 16 up to September 16 as your upfront payment. We'll credit that one. So you'll receive your first invoice on September 17. Right. Okay. That's yeah. That's how it Okay. works. We'll credit Right. your front payment. Okay. Mhmm. Is there any way we can because I've is there any way I can double check that my road is gonna work? Yeah. Can I have the make and model of the router? Yeah. For me to check. Okay. The do you want the model number? The brand and model. Okay. I think the brand is RoHS compliant?","start_word":838,"end_word":973,"sentiment":"neutral","sentiment_score":0.06272400915622711},{"text":"No. That's not right.","start_word":974,"end_word":977,"sentiment":"negative","sentiment_score":-0.4087015986442566},{"text":"It's under it's at the back of your router. There should be a small sticker there where you'll see the details of the router, including the brand and model. Not that I can see.","start_word":978,"end_word":1011,"sentiment":"neutral","sentiment_score":0.03494526730740771},{"text":"I don't have a speaker.","start_word":1012,"end_word":1016,"sentiment":"negative","sentiment_score":-0.41857635974884033},{"text":"Yeah. There's not one that I can see. On the back, you said the door where all the ports are? Is it mounted on your wall? No. I have a, like, a portable one. I have one in my hand right now. And you cannot see the, part details? That's underneath the router. There should be sticker printed. Yeah. I've got a model number, a product ID, a serial number. I don't doesn't look like I have, like, a company name. How about at the front part? Nothing. There's nothing there. But can you see the available ports at Yes. the back of it? Yeah. Is there a WAN port, w a n port? Yes. There is. Okay. How about the a phone port? Oh, yeah. There's a green phone port. I think this is a VDSL router. Actually, VDSL router is not compatible with the service, but we can still double check it once we activate the service. Right. Okay. Yeah. So does that mean we'd have to wait for a router to come? You need to place an order first. Then once the order is placed, we'll then provide you the username and password. That is the credentials that we're going to enter there on the router's interface. You'll be the Okay. one that configuring that one. Yeah. Can you see, like, an IP address at the back of it? Yeah. I've got an admin IP address. Yeah. That one. Is There it a is link or a number? the Okay. Yeah. So that one is the one that we're going to enter at the number. browser. Mhmm. So first, to establish the connection, you need to be connected with our router first even though it has no Right. Internet connection yet. Yeah. Then open a browser, then enter the IP address. Then once there, we'll be selecting the connection type, which is PPPoE. Then enter the username and password that we're going to provide. Then after that, it should be established the connection. Right. Okay.","start_word":1017,"end_word":1354,"sentiment":"neutral","sentiment_score":-0.0071576371452820725},{"text":"So how so you're telling me this is this one that I have is not compatible?","start_word":1355,"end_word":1370,"sentiment":"negative","sentiment_score":-0.3956652581691742},{"text":"Mhmm. I'm not yet sure because we do not have the credentials of the router It's not. yet, but we Okay. can try. Yeah. Okay. If ever, yeah, if ever that is not compatible, we can provide you a free one since you Okay. you opted for the six month contract. You Right. just need to settle Mhmm. the delivery fee for that. Again, how much is the delivery fee? For standard postage, it's $20. Usually, it takes Okay. three to five business days to arrive Mhmm. at the address. And while we also do have the express postage, which takes three one to three days business days. Okay. So you're telling me that I have to do I have to sign up, and then I give you the IP address or something. Can then you check if it's Actually, compatible? after, yeah, after signing up, I'm the one who will email you. I'll Mhmm. email Okay. you the instruction on how to set that up, but I can also walk you through over the phone if ever. Okay. Alrighty. Mhmm. Okay. Yeah. Cool. But, yeah, Mhmm. please do note as well that if ever you'll be cancelling within the contract term, we do have the cancellation fee. Yep. And you need to, yeah, there's a thirty day notice which you need to settle the last month of the service, Okay. including the fee of the router price of the router. Yep. Okay. So but if I rate if I go out of the six months, like, I can continue on a non, like, lock in contract, or is it? Yeah. Okay. After that, you can cancel anytime as long as there's no outstanding balance on Okay. that Cool. time.","start_word":1371,"end_word":1660,"sentiment":"neutral","sentiment_score":-0.008211191945331943},{"text":"Cool. Perfect. Alrighty. Well Yeah.","start_word":1661,"end_word":1665,"sentiment":"positive","sentiment_score":0.6136786937713623}],"average":{"sentiment":"neutral","sentiment_score":-0.006605256770909877}}}}