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Laura speaking.\n\nChannel 0: Oh, hi. Good day. I I was trying to get a hold of Leonel.\n\nChannel 1: He's a little bit busy at this moment. Can you please send him an email and schedule a better time to talk with him?\n\nChannel 0: Oh, he's not available? Yeah. I can do that. Actually, do do you guys have an email where I can send our information to?\n\nChannel 1: Yes. You can send it to it@airroad.com.au.\n\nChannel 0: Alright. Alright. Gotcha. Okay. So, yep, I I just wanna thank you for that, and, well, you have a great day.\n\nTake care.\n\nChannel 1: Thank you. You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03437553346157074},{"text":"Laura speaking.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.029734973795711994}],"sentiment":"neutral","sentiment_score":0.03128182701766491,"channel":1,"num_words":3,"start":0.24,"end":1.46},{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.3153020739555359},{"text":"Good day.","start":3.4399998,"end":4.08,"sentiment":"positive","sentiment_score":0.4622035622596741},{"text":"I I was trying to get a hold of Leonel.","start":4.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.09045906439423561}],"sentiment":"neutral","sentiment_score":0.17568585116948401,"channel":0,"num_words":14,"start":2.56,"end":6.58},{"sentences":[{"text":"He's a little bit busy at this moment.","start":7.3599997,"end":9.78,"sentiment":"neutral","sentiment_score":-0.06829165201634169},{"text":"Can you please send him an email and schedule a better time to talk with him?","start":9.84,"end":14.66,"sentiment":"neutral","sentiment_score":0.02055616269353777}],"sentiment":"neutral","sentiment_score":-0.009059775543088714,"channel":1,"num_words":24,"start":7.3599997,"end":14.66},{"sentences":[{"text":"Oh, he's not available?","start":15.525,"end":16.744999,"sentiment":"neutral","sentiment_score":-0.09761165082454681},{"text":"Yeah.","start":17.765,"end":18.005,"sentiment":"neutral","sentiment_score":-0.041772499680519104},{"text":"I can do that.","start":18.005,"end":19.625,"sentiment":"neutral","sentiment_score":-0.022884429432451725},{"text":"Actually, do do you guys have an email where I can send our information to?","start":21.205,"end":26.105,"sentiment":"neutral","sentiment_score":0.0027675415699680646}],"sentiment":"neutral","sentiment_score":-0.02009348738162468,"channel":0,"num_words":24,"start":15.525,"end":26.105},{"sentences":[{"text":"Yes.","start":26.634998,"end":27.03,"sentiment":"neutral","sentiment_score":0.0423690527677536},{"text":"You can send it to it@airroad.com.au.","start":27.51,"end":31.85,"sentiment":"neutral","sentiment_score":0.031916115432977676}],"sentiment":"neutral","sentiment_score":0.033409392195088525,"channel":1,"num_words":7,"start":26.634998,"end":31.85},{"sentences":[{"text":"Alright.","start":33.09,"end":33.57,"sentiment":"neutral","sentiment_score":0.12955757975578308},{"text":"Alright.","start":33.57,"end":33.89,"sentiment":"neutral","sentiment_score":0.1522156000137329},{"text":"Gotcha.","start":33.89,"end":34.39,"sentiment":"neutral","sentiment_score":0.15676532685756683},{"text":"Okay.","start":35.57,"end":36.07,"sentiment":"neutral","sentiment_score":0.25598376989364624},{"text":"So, yep, I I just wanna thank you for that, and, well, you have a great day.","start":36.13,"end":40.690002,"sentiment":"positive","sentiment_score":0.5997378878733691}],"sentiment":"positive","sentiment_score":0.5185745890651431,"channel":0,"num_words":21,"start":33.09,"end":40.690002},{"sentences":[{"text":"Take care.","start":40.690002,"end":41.35,"sentiment":"positive","sentiment_score":0.5759535133838654}],"sentiment":"positive","sentiment_score":0.5759535133838654,"channel":0,"num_words":2,"start":40.690002,"end":41.35},{"sentences":[{"text":"Thank you.","start":41.454937,"end":42.17494,"sentiment":"positive","sentiment_score":0.5909461677074432},{"text":"You too.","start":42.17494,"end":42.734936,"sentiment":"neutral","sentiment_score":0.30818629264831543},{"text":"Bye bye.","start":42.734936,"end":43.394936,"sentiment":"neutral","sentiment_score":0.18119338154792786}],"sentiment":"positive","sentiment_score":0.3601086139678955,"channel":1,"num_words":6,"start":41.454937,"end":43.394936},{"sentences":[{"text":"Bye bye.","start":42.94494,"end":44.47244,"sentiment":"neutral","sentiment_score":0.11231870204210281}],"sentiment":"neutral","sentiment_score":0.11231870204210281,"channel":0,"num_words":2,"start":42.94494,"end":44.47244}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Hels but he is busy. The customer asks the agent to send him an email so he can schedule a better time to speak with the person. The agent provides the customer with a URL to send their information to and the call ends with pleasantries."},"intents":{"segments":[{"text":"I I was trying to get a hold of Leonel. He's a little bit busy at this moment. Can you please send him an email and schedule a better time to talk with him?","start_word":7,"end_word":40,"intents":[{"intent":"Schedule call with leonel","confidence_score":0.10699392}]}]},"sentiments":{"segments":[{"text":"Morning. Laura speaking. Oh, hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.15825465321540833},{"text":"Good day.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4515225291252136},{"text":"I I was trying to get a hold of Leonel. He's a little bit busy at this moment. Can you please send him an email and schedule a better time to talk with him? Oh, he's not available? Yeah. I can do that. Actually, do do you guys have an email where I can send our information to? Yes. You can send it to it@airroad.com.au. Alright. Alright. Gotcha. Okay.","start_word":7,"end_word":75,"sentiment":"neutral","sentiment_score":0.0197201669216156},{"text":"So, yep, I I just wanna thank you for that, and, well, you have a great day. Take care. Thank you.","start_word":76,"end_word":96,"sentiment":"positive","sentiment_score":0.5671396851539612},{"text":"You too. Bye bye. Bye bye.","start_word":97,"end_word":102,"sentiment":"neutral","sentiment_score":0.1864580661058426}],"average":{"sentiment":"neutral","sentiment_score":0.16280037347524445}}}}