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Yeah. Hi. This is Ross with Tech Home. How are you, ma'am?\n\nMy name is Ross. Actually, I was inquiring if you guys do a lot of work around Telfer area in Western Australia. Like, do you guys provide support in Telfer area? Telfer. Telfer.\n\nTelfer, T E L F E R. Western Australia. Actually, we were looking for IT support in Telfer area. So, yeah, just checking in if you guys, like, you you might be able to assist us with that. Sure.\n\nI have got I have got the scope of work ready. I can send it over the email, and I can request a code if you guys can do that. I don't. Okay. Support@protocolprotocolit.com.eu.\n\nPerfect. No worries, man. We'll send it over. Yep. Thanks.\n\nThanks, mate. Cheers. 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If you know your party's extension, you can dial it at any time. For technical support, press 1. For account inquiries, press 2. Hi there. This is Eric from Vertical IT. Beg upon who is this calling again? In in where? Tell in in Telstra area? Telfer. Oh, not that not not that I know of. What what what is this in regards to? Okay. That's not my department. I can hang on a moment. Let me just see. Could I get you to send us an email to our support address, I can get that forwarded to the sales team that's that's more their area. Yeah. Yeah. Yeah. Yeah. Just just just have it do you have our email address? Okay. It's just support@protocolit.com.au. Yep. That's correct. Yeah. All good. I'll all good. I'll get that forwarded to the sales team. No worries. Alright. See you. 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and welcome to Protocol IT. If you know your party's extension, you can dial it at any time. For technical support, press 1. For account inquiries, press 2. Hi there.\n\nThis is Eric from Vertical IT. Beg upon who is this calling again? In in where? Tell in in Telstra area? Telfer.\n\nOh, not that not not that I know of. What what what is this in regards to? Okay. That's not my department. I can hang on a moment.\n\nLet me just see. Could I get you to send us an email to our support address, I can get that forwarded to the sales team that's that's more their area. Yeah. Yeah. Yeah.\n\nYeah. Just just just have it do you have our email address? Okay. It's just support@protocolit.com.au. Yep.\n\nThat's correct. Yeah. All good. I'll all good. I'll get that forwarded to the sales team.\n\nNo worries. Alright. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, and welcome to Protocol IT.","start":0.16,"end":2.34,"sentiment":"neutral","sentiment_score":0.2953326602776845},{"text":"If you know your party's extension, you can dial it at any time.","start":2.6399999,"end":6.5,"sentiment":"neutral","sentiment_score":0.21043906876674065},{"text":"For technical support, press 1.","start":6.7999997,"end":8.98,"sentiment":"neutral","sentiment_score":0.07682270407676697},{"text":"For account inquiries, press 2.","start":9.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.05246555358171463},{"text":"Hi there.","start":26.5,"end":26.82,"sentiment":"neutral","sentiment_score":0.05341896042227745}],"sentiment":"neutral","sentiment_score":0.16970913112163544,"num_words":31,"start":0.16,"end":26.82},{"sentences":[{"text":"This is Eric from Vertical IT.","start":26.82,"end":28.68,"sentiment":"neutral","sentiment_score":0.04859131760895252},{"text":"Beg upon who is this calling 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If you know your party's extension, you can dial it at any time. For technical support, press 1. For account inquiries, press 2.\n\nChannel 0: Hello?\n\nChannel 1: Hi there. This is Eric from Vertical IT.\n\nChannel 0: Yeah. Hi. This is Ross with Tech Home. How are you, ma'am?\n\nChannel 1: Beg upon who is this calling again?\n\nChannel 0: My name is Ross. Actually, I was inquiring if you guys do a lot of work around Telfer area in Western Australia. Like, do you guys provide support in Telfer area?\n\nChannel 1: In in where? Tell in in Telstra area?\n\nChannel 0: Telfer. Telfer. Telfer, T E L F E R.\n\nChannel 1: Telfer. Oh,\n\nChannel 0: Western\n\nChannel 1: not that not not that I know of.\n\nChannel 0: Australia.\n\nChannel 1: What what what is this in regards to?\n\nChannel 0: Actually, we were looking for IT support in Telfer area. So, yeah, just checking in if you guys, like, you you might be able to assist us with that.\n\nChannel 1: Okay. That's not my department. I can hang on a moment. Let me just see. Could I get you to send us an email to our support address, I can get that forwarded to the sales team that's that's more\n\nChannel 0: Sure.\n\nChannel 1: their area.\n\nChannel 0: I have got I have got the scope of work ready. I can send it over the email, and I can request a code if you guys can do that.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Just just just have it do you have our email address?\n\nOkay.\n\nChannel 0: I don't.\n\nChannel 1: It's just support@protocolit.com.au.\n\nChannel 0: Okay. Support@protocolprotocolit.com.eu.\n\nChannel 1: Yep. That's correct.\n\nChannel 0: Perfect. No worries, man.\n\nChannel 1: Yeah.\n\nChannel 0: We'll send\n\nChannel 1: All good.\n\nChannel 0: it over.\n\nChannel 1: I'll all good. I'll get that forwarded to the sales team. No worries.\n\nChannel 0: Yep. Thanks. Thanks, mate.\n\nChannel 1: Alright.\n\nChannel 0: Cheers. Bye.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, and welcome to Protocol IT.","start":0.16,"end":2.34,"sentiment":"neutral","sentiment_score":0.2953326602776845},{"text":"If you know your party's extension, you can dial it at any time.","start":2.6399999,"end":6.5,"sentiment":"neutral","sentiment_score":0.21043906876674065},{"text":"For technical support, press 1.","start":6.7999997,"end":8.98,"sentiment":"neutral","sentiment_score":0.07682270407676697},{"text":"For account inquiries, press 2.","start":9.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.05246555358171463}],"sentiment":"neutral","sentiment_score":0.17772914289400496,"channel":1,"num_words":29,"start":0.16,"end":11.54},{"sentences":[{"text":"Hello?","start":25.25,"end":25.75,"sentiment":"neutral","sentiment_score":0.0422305166721344}],"sentiment":"neutral","sentiment_score":0.0422305166721344,"channel":0,"num_words":1,"start":25.25,"end":25.75},{"sentences":[{"text":"Hi there.","start":26.5,"end":26.82,"sentiment":"neutral","sentiment_score":0.05341896042227745},{"text":"This is Eric from Vertical IT.","start":26.82,"end":28.68,"sentiment":"neutral","sentiment_score":0.04859131760895252}],"sentiment":"neutral","sentiment_score":0.049798228312283754,"channel":1,"num_words":8,"start":26.5,"end":28.68},{"sentences":[{"text":"Yeah.","start":30.93,"end":31.01,"sentiment":"neutral","sentiment_score":0.05405886471271515},{"text":"Hi.","start":31.01,"end":31.25,"sentiment":"neutral","sentiment_score":0.08864407241344452},{"text":"This is Ross with Tech Home.","start":31.25,"end":33.09,"sentiment":"neutral","sentiment_score":0.11025395865241687},{"text":"How are you, ma'am?","start":33.09,"end":33.989998,"sentiment":"neutral","sentiment_score":0.12613851390779018}],"sentiment":"neutral","sentiment_score":0.10906506205598514,"channel":0,"num_words":12,"start":30.93,"end":33.989998},{"sentences":[{"text":"Beg upon who is this calling 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The representative asks for the company's email address to send an email to the support team. The call ends with the representative thanking the company and saying they will forward the email to the sales team."},"intents":{"segments":[{"text":"For technical support, press 1. For account inquiries, press 2. Hello?","start_word":19,"end_word":29,"intents":[{"intent":"Request technical support","confidence_score":0.19814911}]}]},"sentiments":{"segments":[{"text":"Hi, and welcome to Protocol IT. If you know your party's extension, you can dial it at any time. For technical support, press 1. For account inquiries, press 2. Hello? Hi there. This is Eric from Vertical IT. Yeah. Hi. This is Ross with Tech Home. How are you, ma'am? Beg upon who is this calling again? My name is Ross. Actually, I was inquiring if you guys do a lot of work around Telfer area in Western Australia. Like, do you guys provide support in Telfer area? In in where? Tell in in Telstra area? Telfer. Telfer. Telfer, T E L F E R. Telfer. Oh, Western not that not not that I know of. Australia. What what what is this in regards to? Actually, we were looking for IT support in Telfer area. So, yeah, just checking in if you guys, like, you you might be able to assist us with that. Okay. That's not my department. I can hang on a moment. Let me just see. Could I get you to send us an email to our support address, I can get that forwarded to the sales team that's that's more Sure. their area. I have got I have got the scope of work ready. I can send it over the email, and I can request a code if you guys can do that. Yeah. Yeah. Yeah. Yeah. Just just just have it do you have our email address? Okay. I don't. It's just support@protocolit.com.au. Okay. Support@protocolprotocolit.com.eu. Yep. That's correct. Perfect. No worries, man. Yeah. We'll send All good. it over.","start_word":0,"end_word":263,"sentiment":"neutral","sentiment_score":0.04413935542106629},{"text":"I'll all good.","start_word":264,"end_word":266,"sentiment":"positive","sentiment_score":0.3697524070739746},{"text":"I'll get that forwarded to the sales team. No worries. Yep.","start_word":267,"end_word":277,"sentiment":"neutral","sentiment_score":0.21106505393981936},{"text":"Thanks. Thanks, mate. Alright. Cheers.","start_word":278,"end_word":282,"sentiment":"positive","sentiment_score":0.4214684069156647},{"text":"Bye. See you. Bye.","start_word":283,"end_word":286,"sentiment":"neutral","sentiment_score":0.26352617144584656}],"average":{"sentiment":"neutral","sentiment_score":0.07135338180366604}}}}