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Bye.","paragraphs":[{"sentences":[{"text":"Marco speaking.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":0.01237671310082078},{"text":"Good.","start":12.255,"end":12.755,"sentiment":"neutral","sentiment_score":0.22767062485218048},{"text":"But I'm just stopping you so we don't waste any time.","start":12.975,"end":15.935,"sentiment":"neutral","sentiment_score":-0.05099618020044132},{"text":"We are not interested at all.","start":15.935,"end":17.715,"sentiment":"negative","sentiment_score":-0.5122052431106567},{"text":"We are not working on cloud we are not interested in cloud at all.","start":18.095001,"end":22.175,"sentiment":"negative","sentiment_score":-0.40951032510825564}],"sentiment":"neutral","sentiment_score":-0.26808558650972214,"num_words":34,"start":0.96,"end":22.175},{"sentences":[{"text":"The company has just changed its main software.","start":22.175,"end":26.220001,"sentiment":"neutral","sentiment_score":-0.21318509057164192},{"text":"We have moved to Afiniti, and we are still stays on everything at home.","start":26.220001,"end":31.5,"sentiment":"neutral","sentiment_score":-0.12216945098979133},{"text":"So we are not moving to cloud at all yet.","start":31.5,"end":33.66,"sentiment":"neutral","sentiment_score":-0.27037755101919175},{"text":"We are a legal firm.","start":33.66,"end":34.7,"sentiment":"neutral","sentiment_score":-0.12161162793636322},{"text":"We don't we don't like cloud for the market.","start":34.7,"end":36.88,"sentiment":"negative","sentiment_score":-0.4678936004638672}],"sentiment":"neutral","sentiment_score":-0.2377984585321468,"num_words":46,"start":22.175,"end":36.88},{"sentences":[{"text":"Okay?","start":37.58,"end":38.08,"sentiment":"neutral","sentiment_score":-0.030264317989349365},{"text":"Okay.","start":38.54,"end":39.04,"sentiment":"neutral","sentiment_score":0.02130923978984356},{"text":"Thank you for calling.","start":39.18,"end":40.22,"sentiment":"neutral","sentiment_score":0.32077624276280403},{"text":"Bye bye.","start":40.22,"end":40.83294,"sentiment":"neutral","sentiment_score":0.09809287264943123},{"text":"Bye.","start":41.800438,"end":42.300438,"sentiment":"neutral","sentiment_score":0.0429585799574852}],"sentiment":"neutral","sentiment_score":0.16814380201200643,"num_words":9,"start":37.58,"end":42.300438}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Marco speaking.\n\nChannel 0: Yeah. Good morning. Marco, it's Ronald from cloud solution IT. How are you doing today?\n\nChannel 1: Good. But I'm just stopping you so we don't waste any time. We are not interested at all.\n\nChannel 0: In\n\nChannel 1: We are not\n\nChannel 0: interested\n\nChannel 1: working\n\nChannel 0: of\n\nChannel 1: on cloud we are not interested in cloud at all. The company has just changed its\n\nChannel 0: mhmm.\n\nChannel 1: main software. We have moved to Afiniti, and we are still stays on everything at home. So we are not moving to cloud at all yet. We are a legal\n\nChannel 0: Okay.\n\nChannel 1: firm. We don't we don't like cloud for the market.\n\nChannel 0: Alright.\n\nChannel 1: Okay?\n\nChannel 0: Got\n\nChannel 1: Okay.\n\nChannel 0: it. I understand.\n\nChannel 1: Thank you\n\nChannel 0: Thank\n\nChannel 1: for\n\nChannel 0: you.\n\nChannel 1: calling. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Marco speaking.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":0.01237671310082078}],"sentiment":"neutral","sentiment_score":0.01237671310082078,"channel":1,"num_words":2,"start":0.96,"end":2.02},{"sentences":[{"text":"Yeah.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.08419977128505707},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"neutral","sentiment_score":0.26445531845092773},{"text":"Marco, it's Ronald from cloud solution IT.","start":5.3599997,"end":9.78,"sentiment":"neutral","sentiment_score":0.23993039982659475},{"text":"How are you doing today?","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":0.23946431279182434}],"sentiment":"neutral","sentiment_score":0.23266298472881317,"channel":0,"num_words":15,"start":3.52,"end":11.54},{"sentences":[{"text":"Good.","start":12.255,"end":12.755,"sentiment":"neutral","sentiment_score":0.22767062485218048},{"text":"But I'm just 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cloud at all.","start":19.295,"end":22.175,"sentiment":"negative","sentiment_score":-0.4459894895553589},{"text":"The company has just changed its","start":22.175,"end":25.5,"sentiment":"neutral","sentiment_score":-0.24056675285100937}],"sentiment":"negative","sentiment_score":-0.3689559632912278,"channel":1,"num_words":16,"start":19.295,"end":25.5},{"sentences":[{"text":"mhmm.","start":25.415,"end":25.915,"sentiment":"neutral","sentiment_score":-0.14452283084392548}],"sentiment":"neutral","sentiment_score":-0.14452283084392548,"channel":0,"num_words":1,"start":25.415,"end":25.915},{"sentences":[{"text":"main software.","start":25.5,"end":26.220001,"sentiment":"neutral","sentiment_score":-0.13104010373353958},{"text":"We have moved to Afiniti, and we are still stays on everything at home.","start":26.220001,"end":31.5,"sentiment":"neutral","sentiment_score":-0.12216945098979133},{"text":"So we are not moving to cloud at all 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He also tells Marco that they do not like cloud for the market and are still staying at home. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"But I'm just stopping you so we don't waste any time. We are not interested at all.","start_word":18,"end_word":34,"intents":[{"intent":"Stop marco","confidence_score":0.21958731}]},{"text":"We are not interested at all. In We are not interested working of on cloud we are not interested in cloud at all. The company has just changed its mhmm. main software. We have moved to Afiniti, and we are still stays on everything at home. So we are not moving to cloud at all yet. We are a legal Okay. firm. We don't we don't like cloud for the market. Alright. Okay?","start_word":29,"end_word":101,"intents":[{"intent":"Clarify his position","confidence_score":0.000009288266}]},{"text":"We don't we don't like cloud for the market. Alright. Okay?","start_word":91,"end_word":101,"intents":[{"intent":"Explain absence of cloud in the market","confidence_score":0.00004022986}]},{"text":"Bye bye. Bye.","start_word":113,"end_word":115,"intents":[{"intent":"End call","confidence_score":0.026921518}]}]},"sentiments":{"segments":[{"text":"Marco speaking. Yeah. Good morning. Marco, it's Ronald from cloud solution IT. How are you doing today? Good. But I'm just stopping you so we don't waste any time.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.11283981055021286},{"text":"We are not interested at all. In We are not interested working of on cloud we are not interested in cloud at all.","start_word":29,"end_word":51,"sentiment":"negative","sentiment_score":-0.42751196026802063},{"text":"The company has just changed its mhmm. main software. We have moved to Afiniti, and we are still stays on everything at home. So we are not moving to cloud at all yet. 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