{"metadata":{"transaction_key":"deprecated","request_id":"019e90ab-c5e0-7701-a2be-60b9a030db03","sha256":"7b5099dd4df5402f44ae69d10170f4126a451eb41d8ece858934234a7641a15c","created":"2026-06-04T03:27:18.780Z","duration":150.55194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":489,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":542,"output_tokens":544},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":542,"output_tokens":48}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Lily Robbins? Because we noticed that your service is currently offline. Just wanted to check-in to see if you're experiencing any issues or if you need any assistance. Does your service speak any okay. May I I so you do not have Internet connection right now? May I know since when it happened? Okay. May I know the color of the indicator lights at the router? Is it orange, red, green? But on the NTT box, is it green all green? Yeah. Mhmm. The black box. Mhmm. Mhmm. Okay. Okay. Let's see. What we're going to do now is we already reboot the network on your side. So for it to take effect on your end, is it okay if you do a full power cycle with the router? This often clears out any lingering connectivity issues. Okay. Please unplug the router. Keep it unplugged for twenty minutes. After that yeah. That's good. Mhmm. After that, plug it back in and check your Internet connection again. So I'll know this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed if the issue persists once you turn it on again. Yeah. That's okay. And leave it for twenty minutes then. Okay. Bye for now. Bye.","confidence":0.99853516,"words":[{"word":"yes","start":2.48,"end":2.8,"confidence":0.9941406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1108815148472786},{"word":"hello","start":2.8,"end":3.28,"confidence":0.94140625,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.16921871900558472},{"word":"good","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4871299862861634},{"word":"afternoon","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4361135065555573},{"word":"this","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.32774442434310913},{"word":"is","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.30841487646102905},{"word":"maureen","start":4.56,"end":5.06,"confidence":0.9375,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.3750784397125244},{"word":"from","start":5.3599997,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2792140245437622},{"word":"airtel","start":5.7599998,"end":6.2599998,"confidence":0.82421875,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2546131908893585},{"word":"tech","start":6.3199997,"end":6.56,"confidence":0.93115234,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.3148808181285858},{"word":"support","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.27832674980163574},{"word":"am","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.1848930865526199},{"word":"i","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2177618145942688},{"word":"speaking","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.13243551552295685},{"word":"with","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15221303701400757},{"word":"lily","start":7.9199996,"end":8.4,"confidence":0.90234375,"punctuated_word":"Lily","sentiment":"neutral","sentiment_score":0.1931762099266052},{"word":"robbins","start":8.4,"end":8.9,"confidence":0.91845703,"punctuated_word":"Robbins?","sentiment":"neutral","sentiment_score":0.1866847723722458},{"word":"because","start":12.639999,"end":13.139999,"confidence":0.5126953,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11537926644086838},{"word":"we","start":13.28,"end":13.44,"confidence":0.81933594,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09347277134656906},{"word":"noticed","start":13.44,"end":13.84,"confidence":0.94970703,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":-0.07679420709609985},{"word":"that","start":13.84,"end":14.08,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15032321214675903},{"word":"your","start":14.08,"end":14.32,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16255280375480652},{"word":"service","start":14.32,"end":14.745,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1330547034740448},{"word":"is","start":14.825,"end":14.985,"confidence":0.91015625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18978622555732727},{"word":"currently","start":14.985,"end":15.224999,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.20856034755706787},{"word":"offline","start":15.224999,"end":15.724999,"confidence":0.97216797,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.13612037897109985},{"word":"just","start":16.265,"end":16.425,"confidence":0.96240234,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.08144103735685349},{"word":"wanted","start":16.425,"end":16.825,"confidence":0.99609375,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.038253508508205414},{"word":"to","start":16.825,"end":16.904999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0062286704778671265},{"word":"check-in","start":16.904999,"end":17.385,"confidence":0.9892578,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.03213374316692352},{"word":"to","start":17.385,"end":17.545,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06020162254571915},{"word":"see","start":17.545,"end":17.705,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06618134677410126},{"word":"if","start":17.705,"end":17.865,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.037942465394735336},{"word":"you're","start":17.865,"end":18.105,"confidence":0.96777344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0037181004881858826},{"word":"experiencing","start":18.105,"end":18.605,"confidence":1.0,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.08889641612768173},{"word":"any","start":18.744999,"end":19.064999,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.01273481547832489},{"word":"issues","start":19.064999,"end":19.385,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.05117405951023102},{"word":"or","start":19.385,"end":19.625,"confidence":0.92333984,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.022186964750289917},{"word":"if","start":19.625,"end":19.785,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01725389063358307},{"word":"you","start":19.785,"end":19.865,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015059426426887512},{"word":"need","start":19.865,"end":20.105,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03612586855888367},{"word":"any","start":20.105,"end":20.425,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.021336831152439117},{"word":"assistance","start":20.425,"end":20.925,"confidence":0.8984375,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":-0.09337428957223892},{"word":"does","start":21.465,"end":21.705,"confidence":0.8388672,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.12161877751350404},{"word":"your","start":21.705,"end":21.865,"confidence":0.9892578,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10891109704971312},{"word":"service","start":21.865,"end":22.265,"confidence":0.9291992,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1408526450395584},{"word":"speak","start":22.265,"end":22.505,"confidence":0.19604492,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.15167805552482605},{"word":"any","start":22.505,"end":22.664999,"confidence":0.35742188,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.09914364665746687},{"word":"okay","start":25.305,"end":25.805,"confidence":0.74902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.006288556382060051},{"word":"may","start":26.744999,"end":26.985,"confidence":0.4597168,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.04132211580872536},{"word":"i","start":26.985,"end":27.064999,"confidence":0.82910156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07365324348211288},{"word":"i","start":27.49,"end":27.57,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07456184923648834},{"word":"so","start":27.65,"end":27.81,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08024325966835022},{"word":"you","start":27.81,"end":28.13,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09487423300743104},{"word":"do","start":28.13,"end":28.289999,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12240219116210938},{"word":"not","start":28.289999,"end":28.45,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12486223876476288},{"word":"have","start":28.45,"end":28.61,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1416654884815216},{"word":"internet","start":28.61,"end":29.11,"confidence":0.96533203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.21407239139080048},{"word":"connection","start":29.33,"end":29.81,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.19850891828536987},{"word":"right","start":29.81,"end":30.05,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1468706876039505},{"word":"now","start":30.05,"end":30.55,"confidence":0.9975586,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.18576151132583615},{"word":"may","start":33.25,"end":33.41,"confidence":0.93847656,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.13129884004592896},{"word":"i","start":33.41,"end":33.489998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12380963563919067},{"word":"know","start":33.489998,"end":33.73,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.13133655488491058},{"word":"since","start":33.73,"end":34.05,"confidence":0.9941406,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.1431090384721756},{"word":"when","start":34.05,"end":34.21,"confidence":0.9707031,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.11870062351226808},{"word":"it","start":34.21,"end":34.37,"confidence":0.9716797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12672695517539978},{"word":"happened","start":34.37,"end":34.87,"confidence":0.9748535,"punctuated_word":"happened?","sentiment":"neutral","sentiment_score":-0.1338791847229004},{"word":"okay","start":39.01,"end":39.435,"confidence":0.9680176,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03219376504421234},{"word":"may","start":39.675003,"end":39.835003,"confidence":0.9741211,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.019802609458565712},{"word":"i","start":39.835003,"end":39.915,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02576182596385479},{"word":"know","start":39.915,"end":40.155003,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.02326055057346821},{"word":"the","start":40.155003,"end":40.315002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017504174262285233},{"word":"color","start":40.315002,"end":40.635002,"confidence":1.0,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.004074752330780029},{"word":"of","start":40.635002,"end":40.715,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010798241943120956},{"word":"the","start":40.715,"end":40.955,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01422278955578804},{"word":"indicator","start":40.955,"end":41.435,"confidence":1.0,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":-0.007317878305912018},{"word":"lights","start":41.435,"end":41.915,"confidence":0.57666016,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.014007557183504105},{"word":"at","start":41.915,"end":42.075,"confidence":0.5644531,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.029529787600040436},{"word":"the","start":42.075,"end":42.155003,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02494313195347786},{"word":"router","start":42.155003,"end":42.655003,"confidence":0.99121094,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.03844136744737625},{"word":"is","start":43.275,"end":43.435,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.026355048641562465},{"word":"it","start":43.435,"end":43.915,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.007710188627243042},{"word":"orange","start":43.915,"end":44.415,"confidence":0.9946289,"punctuated_word":"orange,","sentiment":"neutral","sentiment_score":-0.00792726781219244},{"word":"red","start":44.555,"end":45.055,"confidence":0.99853516,"punctuated_word":"red,","sentiment":"neutral","sentiment_score":-0.014623462222516537},{"word":"green","start":45.355003,"end":45.855003,"confidence":0.9604492,"punctuated_word":"green?","sentiment":"neutral","sentiment_score":-0.014628959819674492},{"word":"but","start":50.155,"end":50.475002,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.030043134465813637},{"word":"on","start":50.475002,"end":50.715,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.022071871906518936},{"word":"the","start":50.715,"end":50.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017767133191227913},{"word":"ntt","start":50.875,"end":51.375,"confidence":0.4539795,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.012480252422392368},{"word":"box","start":51.435,"end":51.78,"confidence":0.99560547,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.02235322631895542},{"word":"is","start":52.02,"end":52.18,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03297225385904312},{"word":"it","start":52.18,"end":52.34,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01199588179588318},{"word":"green","start":52.34,"end":52.54,"confidence":0.9970703,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.006247207522392273},{"word":"all","start":52.739998,"end":53.059998,"confidence":0.98828125,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.02302580326795578},{"word":"green","start":53.059998,"end":53.559998,"confidence":0.99658203,"punctuated_word":"green?","sentiment":"neutral","sentiment_score":-0.03051796741783619},{"word":"yeah","start":63.86,"end":64.36,"confidence":0.6895752,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0065244752913713455},{"word":"mhmm","start":66.02,"end":66.52,"confidence":0.9226074,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01802948117256165},{"word":"the","start":66.58,"end":66.74,"confidence":0.48583984,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.01851355843245983},{"word":"black","start":66.74,"end":66.979996,"confidence":0.9819336,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.01982147805392742},{"word":"box","start":66.979996,"end":67.395,"confidence":0.7609863,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.013559581711888312},{"word":"mhmm","start":67.395,"end":67.895,"confidence":0.9719238,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.003118390217423439},{"word":"mhmm","start":68.354996,"end":68.854996,"confidence":0.8909912,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.003516838885843754},{"word":"okay","start":69.314995,"end":69.814995,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01674225926399231},{"word":"okay","start":80.59499,"end":80.755,"confidence":0.751709,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05609613656997681},{"word":"let's","start":80.755,"end":81.075,"confidence":0.9160156,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.034776732325553894},{"word":"see","start":81.075,"end":81.48,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.00993043277412653},{"word":"what","start":82.68,"end":82.920006,"confidence":0.9707031,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.00979907438158989},{"word":"we're","start":82.920006,"end":83.16,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.002225963398814202},{"word":"going","start":83.16,"end":83.48,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.007850704714655876},{"word":"to","start":83.48,"end":83.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006885960698127747},{"word":"do","start":83.64,"end":83.8,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0032923296093940735},{"word":"now","start":83.8,"end":84.12,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.008878286927938461},{"word":"is","start":84.12,"end":84.62,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.002195782959461212},{"word":"we","start":86.04,"end":86.200005,"confidence":0.6845703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02162947878241539},{"word":"already","start":86.200005,"end":86.700005,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.004709318280220032},{"word":"reboot","start":87.4,"end":87.880005,"confidence":0.99609375,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":0.004251264035701752},{"word":"the","start":87.880005,"end":88.04,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0194845050573349},{"word":"network","start":88.04,"end":88.520004,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.017347130924463272},{"word":"on","start":88.520004,"end":88.68,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01024174876511097},{"word":"your","start":88.68,"end":88.920006,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01378924399614334},{"word":"side","start":88.920006,"end":89.420006,"confidence":0.95214844,"punctuated_word":"side.","sentiment":"neutral","sentiment_score":0.004360968247056007},{"word":"so","start":89.560005,"end":89.880005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00892658531665802},{"word":"for","start":89.880005,"end":90.12,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00964023731648922},{"word":"it","start":90.12,"end":90.28001,"confidence":0.9658203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.035165928304195404},{"word":"to","start":90.28001,"end":90.36,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02429308369755745},{"word":"take","start":90.36,"end":90.600006,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.03222111985087395},{"word":"effect","start":90.600006,"end":90.920006,"confidence":0.9970703,"punctuated_word":"effect","sentiment":"neutral","sentiment_score":0.024408815428614616},{"word":"on","start":90.920006,"end":91.08,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03120707906782627},{"word":"your","start":91.08,"end":91.240005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.027481719851493835},{"word":"end","start":91.240005,"end":91.48,"confidence":0.99902344,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.025132043287158012},{"word":"is","start":91.48,"end":91.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016857661306858063},{"word":"it","start":91.64,"end":91.8,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.030917305499315265},{"word":"okay","start":91.8,"end":92.04,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.01820361241698265},{"word":"if","start":92.04,"end":92.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04341498762369156},{"word":"you","start":92.12,"end":92.200005,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030428502708673477},{"word":"do","start":92.200005,"end":92.36,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03579046577215195},{"word":"a","start":92.36,"end":92.520004,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.042657822370529175},{"word":"full","start":92.520004,"end":92.68,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.07558147609233856},{"word":"power","start":92.68,"end":93.0,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.05242352560162544},{"word":"cycle","start":93.0,"end":93.32001,"confidence":0.99902344,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.05412113666534424},{"word":"with","start":93.32001,"end":93.48,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04479999840259552},{"word":"the","start":93.48,"end":93.64,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04377605020999909},{"word":"router","start":93.64,"end":94.14,"confidence":0.9975586,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.03069695085287094},{"word":"this","start":94.875,"end":95.195,"confidence":0.9790039,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1163698211312294},{"word":"often","start":95.195,"end":95.674995,"confidence":0.99902344,"punctuated_word":"often","sentiment":"neutral","sentiment_score":0.16001257300376892},{"word":"clears","start":95.674995,"end":95.994995,"confidence":1.0,"punctuated_word":"clears","sentiment":"neutral","sentiment_score":0.08280883729457855},{"word":"out","start":95.994995,"end":96.315,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.10707900673151016},{"word":"any","start":96.315,"end":96.635,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.050759755074977875},{"word":"lingering","start":96.635,"end":97.034996,"confidence":1.0,"punctuated_word":"lingering","sentiment":"neutral","sentiment_score":-0.016334062442183495},{"word":"connectivity","start":97.034996,"end":97.534996,"confidence":1.0,"punctuated_word":"connectivity","sentiment":"neutral","sentiment_score":-0.07499545812606812},{"word":"issues","start":97.755,"end":98.255,"confidence":0.99902344,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.008112221956253052},{"word":"okay","start":102.555,"end":103.055,"confidence":0.80322266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05479620769619942},{"word":"please","start":103.515,"end":103.835,"confidence":0.9658203,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.01962936669588089},{"word":"unplug","start":103.835,"end":104.315,"confidence":0.99853516,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":0.021448735147714615},{"word":"the","start":104.315,"end":104.475,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024920444935560223},{"word":"router","start":104.475,"end":104.975,"confidence":0.96972656,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.027894025668501857},{"word":"keep","start":105.195,"end":105.435,"confidence":0.96972656,"punctuated_word":"Keep","sentiment":"neutral","sentiment_score":0.004202455282211304},{"word":"it","start":105.435,"end":105.595,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.050145357847213745},{"word":"unplugged","start":105.595,"end":106.075,"confidence":0.9916992,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":0.03202442824840546},{"word":"for","start":106.075,"end":106.395,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02564762905240059},{"word":"twenty","start":106.395,"end":106.795,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03925230726599693},{"word":"minutes","start":106.795,"end":107.295,"confidence":0.99560547,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.031144246459007263},{"word":"after","start":107.939995,"end":108.34,"confidence":1.0,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.012239407747983932},{"word":"that","start":108.34,"end":108.84,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04752922058105469},{"word":"yeah","start":110.979996,"end":111.38,"confidence":0.9836426,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0737931951880455},{"word":"that's","start":111.38,"end":111.78,"confidence":0.95092773,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5291998386383057},{"word":"good","start":111.78,"end":112.28,"confidence":0.68310547,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4337613582611084},{"word":"mhmm","start":112.5,"end":113.0,"confidence":0.9954834,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.060278333723545074},{"word":"after","start":113.619995,"end":113.939995,"confidence":0.99902344,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.013136792927980425},{"word":"that","start":113.939995,"end":114.439995,"confidence":0.99560547,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.03894631937146187},{"word":"plug","start":114.579994,"end":114.899994,"confidence":0.9970703,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.04152797535061836},{"word":"it","start":114.899994,"end":115.14,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04933863505721092},{"word":"back","start":115.14,"end":115.299995,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03838656470179558},{"word":"in","start":115.299995,"end":115.619995,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.050436969846487045},{"word":"and","start":115.619995,"end":115.939995,"confidence":0.90283203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04146260768175125},{"word":"check","start":115.939995,"end":116.259995,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.038549914956092834},{"word":"your","start":116.259995,"end":116.42,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04850734397768974},{"word":"internet","start":116.42,"end":116.899994,"confidence":0.98291016,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.04362716525793075},{"word":"connection","start":116.899994,"end":117.38,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.02842152863740921},{"word":"again","start":117.38,"end":117.88,"confidence":0.9946289,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.04873611778020859},{"word":"so","start":118.42,"end":118.899994,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03811021149158478},{"word":"i'll","start":118.899994,"end":119.14,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05164366215467453},{"word":"know","start":119.14,"end":119.38,"confidence":0.78759766,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.05461360514163971},{"word":"this","start":119.38,"end":119.619995,"confidence":0.6816406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07099862396717072},{"word":"step","start":119.619995,"end":119.86,"confidence":0.92089844,"punctuated_word":"step","sentiment":"neutral","sentiment_score":0.056574299931526184},{"word":"in","start":119.86,"end":120.02,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08670505881309509},{"word":"your","start":120.02,"end":120.17999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06320632994174957},{"word":"account","start":120.17999,"end":120.67999,"confidence":0.9921875,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.035530343651771545},{"word":"if","start":121.095,"end":121.255005,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04532981291413307},{"word":"the","start":121.255005,"end":121.33501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06410160660743713},{"word":"issue","start":121.33501,"end":121.65501,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.08486271649599075},{"word":"is","start":121.65501,"end":121.815,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07248435914516449},{"word":"still","start":121.815,"end":122.055,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1093062460422516},{"word":"there","start":122.055,"end":122.295006,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.10451705008745192},{"word":"after","start":122.295006,"end":122.535,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.09977079927921297},{"word":"the","start":122.535,"end":122.935005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10344183444976808},{"word":"twenty","start":122.935005,"end":123.255005,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.08202566206455231},{"word":"minute","start":123.255005,"end":123.575005,"confidence":0.99902344,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":-0.10209382325410844},{"word":"wait","start":123.575005,"end":124.075005,"confidence":0.9995117,"punctuated_word":"wait,","sentiment":"neutral","sentiment_score":-0.07350872457027435},{"word":"please","start":124.695,"end":124.935005,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.08738501369953156},{"word":"don't","start":124.935005,"end":125.095,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06703636795282364},{"word":"hesitate","start":125.095,"end":125.575005,"confidence":0.99902344,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":-0.07485249638557434},{"word":"to","start":125.575005,"end":125.735,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07526037096977234},{"word":"call","start":125.735,"end":125.975006,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06480495631694794},{"word":"us","start":125.975006,"end":126.135,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.04190170019865036},{"word":"back","start":126.135,"end":126.535,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05323339998722077},{"word":"so","start":126.535,"end":126.775,"confidence":0.9326172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03802621737122536},{"word":"we","start":126.775,"end":126.935005,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02558688446879387},{"word":"can","start":126.935005,"end":127.175,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02660665288567543},{"word":"continue","start":127.175,"end":127.495,"confidence":1.0,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.02344219759106636},{"word":"with","start":127.495,"end":127.735,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01876508817076683},{"word":"the","start":127.735,"end":127.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015602951869368551},{"word":"next","start":127.815,"end":128.05501,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.010736636817455292},{"word":"steps","start":128.05501,"end":128.455,"confidence":0.99902344,"punctuated_word":"steps","sentiment":"neutral","sentiment_score":-0.010098079219460487},{"word":"or","start":128.455,"end":128.77501,"confidence":0.97802734,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01677793636918068},{"word":"escalate","start":128.77501,"end":129.175,"confidence":1.0,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":-0.03576194494962692},{"word":"the","start":129.175,"end":129.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022897623479366302},{"word":"issue","start":129.335,"end":129.575,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.029301520437002185},{"word":"if","start":129.575,"end":129.735,"confidence":0.9741211,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007041493430733681},{"word":"needed","start":129.735,"end":130.235,"confidence":1.0,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":-0.010109171271324158},{"word":"if","start":131.735,"end":131.975,"confidence":0.6894531,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0053247734904289246},{"word":"the","start":131.975,"end":132.13501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003541916608810425},{"word":"issue","start":132.13501,"end":132.535,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.03798354417085648},{"word":"persists","start":132.535,"end":133.035,"confidence":0.96875,"punctuated_word":"persists","sentiment":"neutral","sentiment_score":-0.05623339116573334},{"word":"once","start":133.53,"end":133.77,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.05708714574575424},{"word":"you","start":133.77,"end":134.09,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.040248699486255646},{"word":"turn","start":134.09,"end":134.33,"confidence":0.9980469,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.013393707573413847},{"word":"it","start":134.33,"end":134.49,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.021395042538642883},{"word":"on","start":134.49,"end":134.73,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0498146116733551},{"word":"again","start":134.73,"end":135.23,"confidence":0.96850586,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.023580990731716156},{"word":"yeah","start":138.33,"end":138.83,"confidence":0.9152832,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10894882678985596},{"word":"that's","start":138.89,"end":139.13,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14787530899047852},{"word":"okay","start":139.13,"end":139.63,"confidence":0.98168945,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1769026815891266},{"word":"and","start":140.89,"end":141.13,"confidence":0.9350586,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10353903472423552},{"word":"leave","start":141.13,"end":141.29001,"confidence":0.9941406,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.1204407960176468},{"word":"it","start":141.29001,"end":141.45,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1204286813735962},{"word":"for","start":141.45,"end":141.77,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10433211922645567},{"word":"twenty","start":141.77,"end":142.25,"confidence":0.99609375,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.15761838853359222},{"word":"minutes","start":142.25,"end":142.64694,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.19392910599708557},{"word":"then","start":145.12694,"end":145.62694,"confidence":0.9812012,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.17840397357940674},{"word":"okay","start":145.68694,"end":146.18694,"confidence":0.7585449,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1657007932662964},{"word":"bye","start":146.40694,"end":146.64694,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.147377610206604},{"word":"for","start":146.64694,"end":146.80695,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09627286344766615},{"word":"now","start":146.80695,"end":147.30695,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.08902113139629364},{"word":"bye","start":147.92694,"end":148.42694,"confidence":0.98950195,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09762485325336456}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Lily Robbins?\n\nBecause we noticed that your service is currently offline. Just wanted to check-in to see if you're experiencing any issues or if you need any assistance. Does your service speak any okay. May I I so you do not have Internet connection right now? May I know since when it happened?\n\nOkay. May I know the color of the indicator lights at the router? Is it orange, red, green? But on the NTT box, is it green all green? Yeah.\n\nMhmm. The black box. Mhmm. Mhmm. Okay.\n\nOkay. Let's see. What we're going to do now is we already reboot the network on your side. So for it to take effect on your end, is it okay if you do a full power cycle with the router? This often clears out any lingering connectivity issues.\n\nOkay. Please unplug the router. Keep it unplugged for twenty minutes. After that yeah. That's good.\n\nMhmm. After that, plug it back in and check your Internet connection again. So I'll know this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed if the issue persists once you turn it on again. Yeah.\n\nThat's okay. And leave it for twenty minutes then. Okay. Bye for now. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.1108815148472786},{"text":"Hello.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.16921871900558472},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.46162174642086035},{"text":"This is Maureen from Airtel tech support.","start":4.08,"end":7.06,"sentiment":"neutral","sentiment_score":0.30546750341142925},{"text":"Am I speaking with Lily Robbins?","start":7.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.17786073933045068}],"sentiment":"neutral","sentiment_score":0.2593400403857231,"num_words":17,"start":2.48,"end":8.9},{"sentences":[{"text":"Because we noticed that your service is currently offline.","start":12.639999,"end":15.724999,"sentiment":"neutral","sentiment_score":-0.14067154626051584},{"text":"Just wanted to check-in to see if you're experiencing any issues or if you need any assistance.","start":16.265,"end":20.925,"sentiment":"neutral","sentiment_score":-0.010518086964593214},{"text":"Does your service speak any okay.","start":21.465,"end":25.805,"sentiment":"neutral","sentiment_score":-0.10265261090050141},{"text":"May I I so you do not have Internet connection right now?","start":26.744999,"end":30.55,"sentiment":"neutral","sentiment_score":-0.12489984401812156},{"text":"May I know since when it happened?","start":33.25,"end":34.87,"sentiment":"neutral","sentiment_score":-0.12983726177896773}],"sentiment":"neutral","sentiment_score":-0.08761619648658762,"num_words":51,"start":12.639999,"end":34.87},{"sentences":[{"text":"Okay.","start":39.01,"end":39.435,"sentiment":"neutral","sentiment_score":-0.03219376504421234},{"text":"May I know the color of the indicator lights at the router?","start":39.675003,"end":42.655003,"sentiment":"neutral","sentiment_score":-0.018459596826384466},{"text":"Is it orange, red, green?","start":43.275,"end":45.855003,"sentiment":"neutral","sentiment_score":-0.014248985424637794},{"text":"But on the NTT box, is it green all green?","start":50.155,"end":53.559998,"sentiment":"neutral","sentiment_score":-0.020947473216801883},{"text":"Yeah.","start":63.86,"end":64.36,"sentiment":"neutral","sentiment_score":0.0065244752913713455}],"sentiment":"neutral","sentiment_score":-0.01820359003312629,"num_words":29,"start":39.01,"end":64.36},{"sentences":[{"text":"Mhmm.","start":66.02,"end":66.52,"sentiment":"neutral","sentiment_score":-0.01802948117256165},{"text":"The black box.","start":66.58,"end":67.395,"sentiment":"neutral","sentiment_score":-0.017298206066091854},{"text":"Mhmm.","start":67.395,"end":67.895,"sentiment":"neutral","sentiment_score":-0.003118390217423439},{"text":"Mhmm.","start":68.354996,"end":68.854996,"sentiment":"neutral","sentiment_score":0.003516838885843754},{"text":"Okay.","start":69.314995,"end":69.814995,"sentiment":"neutral","sentiment_score":0.01674225926399231}],"sentiment":"neutral","sentiment_score":-0.007540484491203513,"num_words":7,"start":66.02,"end":69.814995},{"sentences":[{"text":"Okay.","start":80.59499,"end":80.755,"sentiment":"neutral","sentiment_score":-0.05609613656997681},{"text":"Let's see.","start":80.755,"end":81.48,"sentiment":"neutral","sentiment_score":-0.022353582549840212},{"text":"What we're going to do now is we already reboot the network on your side.","start":82.68,"end":89.420006,"sentiment":"neutral","sentiment_score":0.0026152275502681734},{"text":"So for it to take effect on your end, is it okay if you do a full power cycle with the router?","start":89.560005,"end":94.14,"sentiment":"neutral","sentiment_score":0.03355209580199285},{"text":"This often clears out any lingering connectivity issues.","start":94.875,"end":98.255,"sentiment":"neutral","sentiment_score":0.05219853133894503}],"sentiment":"neutral","sentiment_score":0.022794988957078505,"num_words":48,"start":80.59499,"end":98.255},{"sentences":[{"text":"Okay.","start":102.555,"end":103.055,"sentiment":"neutral","sentiment_score":0.05479620769619942},{"text":"Please unplug the router.","start":103.515,"end":104.975,"sentiment":"neutral","sentiment_score":0.023473143111914396},{"text":"Keep it unplugged for twenty minutes.","start":105.195,"end":107.295,"sentiment":"neutral","sentiment_score":0.030402737359205883},{"text":"After that yeah.","start":107.939995,"end":111.38,"sentiment":"neutral","sentiment_score":0.04452060783902804},{"text":"That's good.","start":111.38,"end":112.28,"sentiment":"positive","sentiment_score":0.48148059844970703}],"sentiment":"neutral","sentiment_score":0.0892267640447244,"num_words":16,"start":102.555,"end":112.28},{"sentences":[{"text":"Mhmm.","start":112.5,"end":113.0,"sentiment":"neutral","sentiment_score":0.060278333723545074},{"text":"After that, plug it back in and check your Internet connection again.","start":113.619995,"end":117.88,"sentiment":"neutral","sentiment_score":0.040089827962219715},{"text":"So I'll know this step in your account.","start":118.42,"end":120.67999,"sentiment":"neutral","sentiment_score":0.057172766886651516},{"text":"If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed if the issue persists once you turn it on again.","start":121.095,"end":135.23,"sentiment":"neutral","sentiment_score":-0.0429772458349665},{"text":"Yeah.","start":138.33,"end":138.83,"sentiment":"neutral","sentiment_score":0.10894882678985596}],"sentiment":"neutral","sentiment_score":-0.010896204592427239,"num_words":64,"start":112.5,"end":138.83},{"sentences":[{"text":"That's okay.","start":138.89,"end":139.63,"sentiment":"neutral","sentiment_score":0.16238899528980255},{"text":"And leave it for twenty minutes then.","start":140.89,"end":145.62694,"sentiment":"neutral","sentiment_score":0.13981315706457412},{"text":"Okay.","start":145.68694,"end":146.18694,"sentiment":"neutral","sentiment_score":0.1657007932662964},{"text":"Bye for now.","start":146.40694,"end":147.30695,"sentiment":"neutral","sentiment_score":0.1108905350168546},{"text":"Bye.","start":147.92694,"end":148.42694,"sentiment":"neutral","sentiment_score":-0.09762485325336456}],"sentiment":"neutral","sentiment_score":0.12172983107822281,"num_words":14,"start":138.89,"end":148.42694}]}}]},{"alternatives":[{"transcript":"Hello? Hi. Yeah. I was actually just about to call you guys. Mhmm. I am experiencing issues. Yeah. No. Not currently. I don't know. I've just gotten home. On the router, it's it's red. Let me just need to grab it. Sorry. I'm just grabbing a chair so I can see it. The broadband one, the light, is that the one you're looking for? So that one's green. And the power and service lights are also green on it. But the the one that you guys have sent us is red. Mhmm. Yeah. Sure. Just walk me through how to do that. And the router is the one that you guys sent me? Is that right? Yep. Okay. Okay. Thank you. Great. Can I turn it off now? Is that fine? Yep. Cool. Okay. Thank you. Bye.","confidence":0.9951172,"words":[{"word":"hello","start":0.96,"end":1.46,"confidence":0.9248047,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0273904949426651},{"word":"hi","start":8.88,"end":9.28,"confidence":0.9255371,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10117332637310028},{"word":"yeah","start":9.28,"end":9.44,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1168636828660965},{"word":"i","start":9.44,"end":9.599999,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08184755593538284},{"word":"was","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.062356043606996536},{"word":"actually","start":9.76,"end":10.08,"confidence":0.984375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.08413928747177124},{"word":"just","start":10.08,"end":10.16,"confidence":0.9838867,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08789288997650146},{"word":"about","start":10.16,"end":10.4,"confidence":0.97802734,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08397431671619415},{"word":"to","start":10.4,"end":10.48,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07171390950679779},{"word":"call","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06621021777391434},{"word":"you","start":10.719999,"end":10.88,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07070934027433395},{"word":"guys","start":10.88,"end":11.38,"confidence":0.98950195,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":0.07231365889310837},{"word":"mhmm","start":12.015,"end":12.515,"confidence":0.88842773,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02535121515393257},{"word":"i","start":21.455,"end":21.695,"confidence":0.92333984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13068218529224396},{"word":"am","start":21.695,"end":22.015,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.10591940581798552},{"word":"experiencing","start":22.015,"end":22.515,"confidence":0.9980469,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.14914080500602722},{"word":"issues","start":22.575,"end":23.075,"confidence":0.99365234,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.15352793037891388},{"word":"yeah","start":23.135,"end":23.635,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011985339224338531},{"word":"no","start":30.71,"end":31.029999,"confidence":0.9577637,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21460506319999695},{"word":"not","start":31.029999,"end":31.269999,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.2112647444009781},{"word":"currently","start":31.269999,"end":31.769999,"confidence":0.9995117,"punctuated_word":"currently.","sentiment":"neutral","sentiment_score":-0.21931904554367063},{"word":"i","start":35.91,"end":36.07,"confidence":0.6923828,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18405714631080627},{"word":"don't","start":36.07,"end":36.309998,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16254542768001556},{"word":"know","start":36.309998,"end":36.47,"confidence":0.99658203,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.1671128123998642},{"word":"i've","start":36.47,"end":36.629997,"confidence":0.99853516,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.17874090373516083},{"word":"just","start":36.629997,"end":36.87,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1477446407079697},{"word":"gotten","start":36.87,"end":37.19,"confidence":0.9951172,"punctuated_word":"gotten","sentiment":"neutral","sentiment_score":-0.1190660148859024},{"word":"home","start":37.19,"end":37.69,"confidence":0.9995117,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.14027166366577148},{"word":"on","start":46.175,"end":46.335,"confidence":0.9707031,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.01937037706375122},{"word":"the","start":46.335,"end":46.574997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021697288379073143},{"word":"router","start":46.574997,"end":46.975,"confidence":0.9577637,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.022982824593782425},{"word":"it's","start":46.975,"end":47.454998,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.023591771721839905},{"word":"it's","start":47.454998,"end":47.695,"confidence":0.9848633,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.025792455300688744},{"word":"red","start":47.695,"end":48.195,"confidence":0.9975586,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.02902049943804741},{"word":"let","start":54.11,"end":54.27,"confidence":0.6430664,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.08331494778394699},{"word":"me","start":54.27,"end":54.43,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06454549729824066},{"word":"just","start":54.43,"end":54.75,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.062093473970890045},{"word":"need","start":55.47,"end":55.71,"confidence":0.7338867,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07394799590110779},{"word":"to","start":55.71,"end":55.79,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07252420485019684},{"word":"grab","start":55.79,"end":55.95,"confidence":0.99902344,"punctuated_word":"grab","sentiment":"neutral","sentiment_score":-0.09000459313392639},{"word":"it","start":55.95,"end":56.19,"confidence":0.9851074,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08163067698478699},{"word":"sorry","start":56.19,"end":56.35,"confidence":0.92749023,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12631909549236298},{"word":"i'm","start":56.35,"end":56.51,"confidence":0.6374512,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09617072343826294},{"word":"just","start":56.51,"end":56.67,"confidence":0.58496094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10558684170246124},{"word":"grabbing","start":56.67,"end":56.99,"confidence":0.9980469,"punctuated_word":"grabbing","sentiment":"neutral","sentiment_score":-0.0796351432800293},{"word":"a","start":56.99,"end":57.07,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04898114502429962},{"word":"chair","start":57.07,"end":57.39,"confidence":0.9921875,"punctuated_word":"chair","sentiment":"neutral","sentiment_score":-0.04594304412603378},{"word":"so","start":57.39,"end":57.55,"confidence":0.90625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.056220099329948425},{"word":"i","start":57.55,"end":57.63,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.053724512457847595},{"word":"can","start":57.63,"end":57.79,"confidence":0.9902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04824615642428398},{"word":"see","start":57.79,"end":57.95,"confidence":0.99609375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.05065252259373665},{"word":"it","start":57.95,"end":58.45,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.03795841336250305},{"word":"the","start":61.23,"end":61.73,"confidence":0.97998047,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0031279101967811584},{"word":"broadband","start":62.11,"end":62.61,"confidence":0.89746094,"punctuated_word":"broadband","sentiment":"neutral","sentiment_score":-0.00012791529297828674},{"word":"one","start":62.83,"end":63.33,"confidence":0.61816406,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.004438040778040886},{"word":"the","start":63.47,"end":63.71,"confidence":0.42993164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005020178854465485},{"word":"light","start":63.71,"end":64.19,"confidence":0.36572266,"punctuated_word":"light,","sentiment":"neutral","sentiment_score":-0.002116129733622074},{"word":"is","start":64.19,"end":64.35,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007363148033618927},{"word":"that","start":64.35,"end":64.51,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0008637122809886932},{"word":"the","start":64.51,"end":64.67,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02275344356894493},{"word":"one","start":64.67,"end":64.83,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0035073570907115936},{"word":"you're","start":64.83,"end":65.07,"confidence":0.9946289,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.012831094674766064},{"word":"looking","start":65.07,"end":65.31,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.019820446148514748},{"word":"for","start":65.31,"end":65.63,"confidence":0.9995117,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":-0.011806150898337364},{"word":"so","start":65.63,"end":65.79,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012147005647420883},{"word":"that","start":65.79,"end":65.95,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0033384431153535843},{"word":"one's","start":65.95,"end":66.35,"confidence":0.9851074,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":-0.009080619551241398},{"word":"green","start":66.35,"end":66.85,"confidence":0.76416016,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":-0.011630668304860592},{"word":"and","start":70.645004,"end":70.885,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0009620077908039092},{"word":"the","start":70.885,"end":71.205,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01463189348578453},{"word":"power","start":71.205,"end":71.605,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.0314595103263855},{"word":"and","start":71.605,"end":71.685005,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016295623034238815},{"word":"service","start":71.685005,"end":72.185005,"confidence":0.9560547,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.00375666469335556},{"word":"lights","start":72.405,"end":72.725,"confidence":0.86279297,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.03246593475341797},{"word":"are","start":72.725,"end":72.885,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01976966112852097},{"word":"also","start":72.885,"end":73.125,"confidence":0.99609375,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.012649036943912506},{"word":"green","start":73.125,"end":73.445,"confidence":1.0,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.037181902676820755},{"word":"on","start":73.445,"end":73.605,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016087107360363007},{"word":"it","start":73.605,"end":74.105,"confidence":0.8984375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.025943573564291},{"word":"but","start":74.325005,"end":74.645004,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.17666560411453247},{"word":"the","start":74.645004,"end":75.145004,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2836686968803406},{"word":"the","start":76.805,"end":77.045,"confidence":0.96240234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2174813449382782},{"word":"one","start":77.045,"end":77.205,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.25794920325279236},{"word":"that","start":77.205,"end":77.365005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2834794223308563},{"word":"you","start":77.365005,"end":77.525,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2837240993976593},{"word":"guys","start":77.525,"end":77.685005,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.3040430247783661},{"word":"have","start":77.685005,"end":77.845,"confidence":0.9472656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.29770350456237793},{"word":"sent","start":77.845,"end":78.085,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.2910592555999756},{"word":"us","start":78.085,"end":78.245,"confidence":0.9863281,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.2191733717918396},{"word":"is","start":78.245,"end":78.405,"confidence":0.98095703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2935669720172882},{"word":"red","start":78.405,"end":78.905,"confidence":0.9951172,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.2784208357334137},{"word":"mhmm","start":89.84,"end":90.34,"confidence":0.97509766,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014377541840076448},{"word":"yeah","start":98.91499,"end":99.235,"confidence":0.9523926,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10100363194942474},{"word":"sure","start":99.235,"end":99.735,"confidence":0.9970703,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1374538540840149},{"word":"just","start":100.115,"end":100.435,"confidence":0.57421875,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11436843872070312},{"word":"walk","start":100.435,"end":100.674995,"confidence":0.99609375,"punctuated_word":"walk","sentiment":"neutral","sentiment_score":0.11644797772169112},{"word":"me","start":100.674995,"end":100.835,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.09954122453927994},{"word":"through","start":100.835,"end":101.075,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.13490979373455048},{"word":"how","start":101.075,"end":101.155,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.1040058732032776},{"word":"to","start":101.155,"end":101.314995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08881589025259018},{"word":"do","start":101.314995,"end":101.395,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08121170103549957},{"word":"that","start":101.395,"end":101.895,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10923802852630617},{"word":"and","start":108.034996,"end":108.195,"confidence":0.96875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.021434731781482697},{"word":"the","start":108.195,"end":108.354996,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04117181524634361},{"word":"router","start":108.354996,"end":108.674995,"confidence":0.9394531,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.045639801770448685},{"word":"is","start":108.674995,"end":108.835,"confidence":0.76708984,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04561681300401688},{"word":"the","start":108.835,"end":108.994995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048910174518823624},{"word":"one","start":108.994995,"end":109.155,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.057449303567409515},{"word":"that","start":109.155,"end":109.314995,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05947341024875641},{"word":"you","start":109.314995,"end":109.475,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0365786999464035},{"word":"guys","start":109.475,"end":109.795,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.05300614982843399},{"word":"sent","start":109.795,"end":110.115,"confidence":0.9941406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.046097591519355774},{"word":"me","start":110.115,"end":110.52,"confidence":0.81762695,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.053371310234069824},{"word":"is","start":111.0,"end":111.079994,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08480852842330933},{"word":"that","start":111.079994,"end":111.24,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1171126440167427},{"word":"right","start":111.24,"end":111.74,"confidence":0.9995117,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.13518914580345154},{"word":"yep","start":112.28,"end":112.78,"confidence":0.8000488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.18799518048763275},{"word":"okay","start":127.275,"end":127.775,"confidence":0.84594727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021315161138772964},{"word":"okay","start":130.715,"end":131.195,"confidence":0.9501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.060172975063323975},{"word":"thank","start":131.195,"end":131.435,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3563484847545624},{"word":"you","start":131.435,"end":131.935,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22078244388103485},{"word":"great","start":135.675,"end":135.995,"confidence":0.97265625,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.2939755916595459},{"word":"can","start":135.995,"end":136.155,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.10244032740592957},{"word":"i","start":136.155,"end":136.235,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11722797155380248},{"word":"turn","start":136.235,"end":136.475,"confidence":0.9819336,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.15397778153419495},{"word":"it","start":136.475,"end":136.635,"confidence":0.9770508,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18025533854961395},{"word":"off","start":136.635,"end":136.795,"confidence":0.9970703,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.17888104915618896},{"word":"now","start":136.795,"end":137.035,"confidence":0.9387207,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.12528982758522034},{"word":"is","start":137.035,"end":137.195,"confidence":0.9951172,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08342428505420685},{"word":"that","start":137.195,"end":137.355,"confidence":0.98535156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14510443806648254},{"word":"fine","start":137.355,"end":137.855,"confidence":0.7783203,"punctuated_word":"fine?","sentiment":"neutral","sentiment_score":0.11284200847148897},{"word":"yep","start":139.195,"end":139.695,"confidence":0.83691406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17917829751968384},{"word":"cool","start":139.835,"end":140.335,"confidence":0.97802734,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2005150765180588},{"word":"okay","start":143.70999,"end":144.20999,"confidence":0.97753906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16385266184806824},{"word":"thank","start":144.26999,"end":144.43,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46190881729125977},{"word":"you","start":144.43,"end":144.93,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3404489755630493},{"word":"bye","start":147.79,"end":148.29,"confidence":0.9941406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1531553566455841}],"paragraphs":{"transcript":"\nHello? Hi. Yeah. I was actually just about to call you guys. Mhmm.\n\nI am experiencing issues. Yeah. No. Not currently. I don't know.\n\nI've just gotten home. On the router, it's it's red. Let me just need to grab it. Sorry. I'm just grabbing a chair so I can see it.\n\nThe broadband one, the light, is that the one you're looking for? So that one's green. And the power and service lights are also green on it. But the the one that you guys have sent us is red. Mhmm.\n\nYeah. Sure. Just walk me through how to do that. And the router is the one that you guys sent me? Is that right?\n\nYep. Okay. Okay. Thank you. Great.\n\nCan I turn it off now? Is that fine? Yep. Cool. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.0273904949426651},{"text":"Hi.","start":8.88,"end":9.28,"sentiment":"neutral","sentiment_score":0.10117332637310028},{"text":"Yeah.","start":9.28,"end":9.44,"sentiment":"neutral","sentiment_score":0.1168636828660965},{"text":"I was actually just about to call you guys.","start":9.44,"end":11.38,"sentiment":"neutral","sentiment_score":0.07568413557277785},{"text":"Mhmm.","start":12.015,"end":12.515,"sentiment":"neutral","sentiment_score":-0.02535121515393257}],"sentiment":"neutral","sentiment_score":0.06932565455253308,"num_words":13,"start":0.96,"end":12.515},{"sentences":[{"text":"I am experiencing issues.","start":21.455,"end":23.075,"sentiment":"neutral","sentiment_score":-0.13481758162379265},{"text":"Yeah.","start":23.135,"end":23.635,"sentiment":"neutral","sentiment_score":-0.011985339224338531},{"text":"No.","start":30.71,"end":31.029999,"sentiment":"neutral","sentiment_score":-0.21460506319999695},{"text":"Not currently.","start":31.029999,"end":31.769999,"sentiment":"neutral","sentiment_score":-0.21529189497232437},{"text":"I don't know.","start":35.91,"end":36.47,"sentiment":"neutral","sentiment_score":-0.17123846213022867}],"sentiment":"neutral","sentiment_score":-0.15546908229589462,"num_words":11,"start":21.455,"end":36.47},{"sentences":[{"text":"I've just gotten home.","start":36.47,"end":37.69,"sentiment":"neutral","sentiment_score":-0.1464558057487011},{"text":"On the router, it's it's red.","start":46.175,"end":48.195,"sentiment":"neutral","sentiment_score":-0.023742536082863808},{"text":"Let me just need to grab it.","start":54.11,"end":56.19,"sentiment":"neutral","sentiment_score":-0.0754373414175851},{"text":"Sorry.","start":56.19,"end":56.35,"sentiment":"neutral","sentiment_score":-0.12631909549236298},{"text":"I'm just grabbing a chair so I can see it.","start":56.35,"end":58.45,"sentiment":"neutral","sentiment_score":-0.06231186017394066}],"sentiment":"neutral","sentiment_score":-0.07163491166595902,"num_words":28,"start":36.47,"end":58.45},{"sentences":[{"text":"The broadband one, the light, is that the one you're looking for?","start":61.23,"end":65.63,"sentiment":"neutral","sentiment_score":-0.006833978773405154},{"text":"So that one's green.","start":65.63,"end":66.85,"sentiment":"neutral","sentiment_score":-0.009049184154719114},{"text":"And the power and service lights are also green on it.","start":70.645004,"end":74.105,"sentiment":"neutral","sentiment_score":0.0138002217493274},{"text":"But the the one that you guys have sent us is red.","start":74.325005,"end":78.905,"sentiment":"neutral","sentiment_score":-0.2655779446164767},{"text":"Mhmm.","start":89.84,"end":90.34,"sentiment":"neutral","sentiment_score":0.014377541840076448}],"sentiment":"neutral","sentiment_score":-0.07847399590536952,"num_words":40,"start":61.23,"end":90.34},{"sentences":[{"text":"Yeah.","start":98.91499,"end":99.235,"sentiment":"neutral","sentiment_score":0.10100363194942474},{"text":"Sure.","start":99.235,"end":99.735,"sentiment":"neutral","sentiment_score":0.1374538540840149},{"text":"Just walk me through how to do that.","start":100.115,"end":101.895,"sentiment":"neutral","sentiment_score":0.10606736596673727},{"text":"And the router is the one that you guys sent me?","start":108.034996,"end":110.52,"sentiment":"neutral","sentiment_score":0.046249981969594955},{"text":"Is that right?","start":111.0,"end":111.74,"sentiment":"neutral","sentiment_score":0.11237010608116786}],"sentiment":"neutral","sentiment_score":0.08053568890318274,"num_words":24,"start":98.91499,"end":111.74},{"sentences":[{"text":"Yep.","start":112.28,"end":112.78,"sentiment":"neutral","sentiment_score":0.18799518048763275},{"text":"Okay.","start":127.275,"end":127.775,"sentiment":"neutral","sentiment_score":-0.021315161138772964},{"text":"Okay.","start":130.715,"end":131.195,"sentiment":"neutral","sentiment_score":0.060172975063323975},{"text":"Thank you.","start":131.195,"end":131.935,"sentiment":"neutral","sentiment_score":0.2885654643177986},{"text":"Great.","start":135.675,"end":135.995,"sentiment":"neutral","sentiment_score":0.2939755916595459}],"sentiment":"neutral","sentiment_score":0.18299325245122114,"num_words":6,"start":112.28,"end":135.995},{"sentences":[{"text":"Can I turn it off now?","start":135.995,"end":137.035,"sentiment":"neutral","sentiment_score":0.1430120492974917},{"text":"Is that fine?","start":137.035,"end":137.855,"sentiment":"neutral","sentiment_score":0.11379024386405945},{"text":"Yep.","start":139.195,"end":139.695,"sentiment":"neutral","sentiment_score":0.17917829751968384},{"text":"Cool.","start":139.835,"end":140.335,"sentiment":"neutral","sentiment_score":0.2005150765180588},{"text":"Okay.","start":143.70999,"end":144.20999,"sentiment":"neutral","sentiment_score":0.16385266184806824}],"sentiment":"neutral","sentiment_score":0.14524908860524496,"num_words":12,"start":135.995,"end":144.20999},{"sentences":[{"text":"Thank you.","start":144.26999,"end":144.93,"sentiment":"positive","sentiment_score":0.40117889642715454},{"text":"Bye.","start":147.79,"end":148.29,"sentiment":"neutral","sentiment_score":0.1531553566455841}],"sentiment":"neutral","sentiment_score":0.31850438316663104,"num_words":3,"start":144.26999,"end":148.29}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Lily Robbins?\n\nChannel 1: Hi. Yeah. I was actually just about to call you guys. Mhmm.\n\nChannel 0: Because we noticed that your service is currently offline. Just wanted to check-in to see if you're experiencing any issues or if you need any assistance.\n\nChannel 1: I\n\nChannel 0: Does\n\nChannel 1: am\n\nChannel 0: your service\n\nChannel 1: experiencing\n\nChannel 0: speak any\n\nChannel 1: issues. Yeah.\n\nChannel 0: okay. May I I so you do not have Internet connection right now?\n\nChannel 1: No. Not currently.\n\nChannel 0: May I know since when it happened?\n\nChannel 1: I don't know. I've just gotten home.\n\nChannel 0: Okay. May I know the color of the indicator lights at the router? Is it orange, red, green?\n\nChannel 1: On the router, it's it's red.\n\nChannel 0: But on the NTT box, is it green all green?\n\nChannel 1: Let me just need to grab it. Sorry. I'm just grabbing a chair so I can see it. The broadband one, the light,\n\nChannel 0: Yeah.\n\nChannel 1: is that the one you're looking for? So that one's\n\nChannel 0: Mhmm.\n\nChannel 1: green.\n\nChannel 0: The black box. Mhmm. Mhmm. Okay.\n\nChannel 1: And the power and service lights are also green on it. But the the one that you guys have sent us is red.\n\nChannel 0: Okay. Let's see. What we're going to do now is we already reboot the network on your side. So\n\nChannel 1: Mhmm.\n\nChannel 0: for it to take effect on your end, is it okay if you do a full power cycle with the router? This often clears out any lingering connectivity issues.\n\nChannel 1: Yeah. Sure. Just walk me through how to do that.\n\nChannel 0: Okay. Please unplug the router. Keep it unplugged for twenty minutes. After\n\nChannel 1: And the\n\nChannel 0: that\n\nChannel 1: router is the one that you guys sent me?\n\nChannel 0: yeah.\n\nChannel 1: Is that right?\n\nChannel 0: That's good.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. After that, plug it back in and check your Internet connection again. So I'll know this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue\n\nChannel 1: Okay.\n\nChannel 0: with the next steps or escalate the issue if needed\n\nChannel 1: Okay. Thank you.\n\nChannel 0: if the issue persists once you turn it on again.\n\nChannel 1: Great. Can I turn it off now? Is that fine?\n\nChannel 0: Yeah. That's okay.\n\nChannel 1: Yep. Cool.\n\nChannel 0: And leave it for twenty minutes\n\nChannel 1: Okay. Thank you.\n\nChannel 0: then. Okay. Bye for now.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.0273904949426651}],"sentiment":"neutral","sentiment_score":0.0273904949426651,"channel":1,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Yes.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.1108815148472786},{"text":"Hello.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.16921871900558472},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.46162174642086035},{"text":"This is Maureen from Airtel tech support.","start":4.08,"end":7.06,"sentiment":"neutral","sentiment_score":0.30546750341142925},{"text":"Am I speaking with Lily Robbins?","start":7.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.17786073933045068}],"sentiment":"neutral","sentiment_score":0.2593400403857231,"channel":0,"num_words":17,"start":2.48,"end":8.9},{"sentences":[{"text":"Hi.","start":8.88,"end":9.28,"sentiment":"neutral","sentiment_score":0.10117332637310028},{"text":"Yeah.","start":9.28,"end":9.44,"sentiment":"neutral","sentiment_score":0.1168636828660965},{"text":"I was actually just about to call you guys.","start":9.44,"end":11.38,"sentiment":"neutral","sentiment_score":0.07568413557277785},{"text":"Mhmm.","start":12.015,"end":12.515,"sentiment":"neutral","sentiment_score":-0.02535121515393257}],"sentiment":"neutral","sentiment_score":0.07282025118668874,"channel":1,"num_words":12,"start":8.88,"end":12.515},{"sentences":[{"text":"Because we noticed that your service is currently offline.","start":12.639999,"end":15.724999,"sentiment":"neutral","sentiment_score":-0.14067154626051584},{"text":"Just wanted to check-in to see if you're experiencing any issues or if you need any assistance.","start":16.265,"end":20.925,"sentiment":"neutral","sentiment_score":-0.010518086964593214}],"sentiment":"neutral","sentiment_score":-0.0555712074901049,"channel":0,"num_words":26,"start":12.639999,"end":20.925},{"sentences":[{"text":"I","start":21.455,"end":21.695,"sentiment":"neutral","sentiment_score":-0.13068218529224396}],"sentiment":"neutral","sentiment_score":-0.13068218529224396,"channel":1,"num_words":1,"start":21.455,"end":21.695},{"sentences":[{"text":"Does","start":21.465,"end":21.705,"sentiment":"neutral","sentiment_score":-0.12161877751350404}],"sentiment":"neutral","sentiment_score":-0.12161877751350404,"channel":0,"num_words":1,"start":21.465,"end":21.705},{"sentences":[{"text":"am","start":21.695,"end":22.015,"sentiment":"neutral","sentiment_score":-0.10591940581798552}],"sentiment":"neutral","sentiment_score":-0.10591940581798552,"channel":1,"num_words":1,"start":21.695,"end":22.015},{"sentences":[{"text":"your service","start":21.705,"end":22.265,"sentiment":"neutral","sentiment_score":-0.12488187104463577}],"sentiment":"neutral","sentiment_score":-0.12488187104463577,"channel":0,"num_words":2,"start":21.705,"end":22.265},{"sentences":[{"text":"experiencing","start":22.015,"end":22.515,"sentiment":"neutral","sentiment_score":-0.14914080500602722}],"sentiment":"neutral","sentiment_score":-0.14914080500602722,"channel":1,"num_words":1,"start":22.015,"end":22.515},{"sentences":[{"text":"speak any","start":22.265,"end":22.664999,"sentiment":"neutral","sentiment_score":-0.12541085109114647}],"sentiment":"neutral","sentiment_score":-0.12541085109114647,"channel":0,"num_words":2,"start":22.265,"end":22.664999},{"sentences":[{"text":"issues.","start":22.575,"end":23.075,"sentiment":"neutral","sentiment_score":-0.15352793037891388},{"text":"Yeah.","start":23.135,"end":23.635,"sentiment":"neutral","sentiment_score":-0.011985339224338531}],"sentiment":"neutral","sentiment_score":-0.0827566348016262,"channel":1,"num_words":2,"start":22.575,"end":23.635},{"sentences":[{"text":"okay.","start":25.305,"end":25.805,"sentiment":"neutral","sentiment_score":0.006288556382060051},{"text":"May I I so you do not have Internet connection right now?","start":26.744999,"end":30.55,"sentiment":"neutral","sentiment_score":-0.12489984401812156}],"sentiment":"neutral","sentiment_score":-0.11480842860272297,"channel":0,"num_words":13,"start":25.305,"end":30.55},{"sentences":[{"text":"No.","start":30.71,"end":31.029999,"sentiment":"neutral","sentiment_score":-0.21460506319999695},{"text":"Not currently.","start":31.029999,"end":31.769999,"sentiment":"neutral","sentiment_score":-0.21529189497232437}],"sentiment":"neutral","sentiment_score":-0.21506295104821524,"channel":1,"num_words":3,"start":30.71,"end":31.769999},{"sentences":[{"text":"May I know since when it happened?","start":33.25,"end":34.87,"sentiment":"neutral","sentiment_score":-0.12983726177896773}],"sentiment":"neutral","sentiment_score":-0.12983726177896773,"channel":0,"num_words":7,"start":33.25,"end":34.87},{"sentences":[{"text":"I don't know.","start":35.91,"end":36.47,"sentiment":"neutral","sentiment_score":-0.17123846213022867},{"text":"I've just gotten home.","start":36.47,"end":37.69,"sentiment":"neutral","sentiment_score":-0.1464558057487011}],"sentiment":"neutral","sentiment_score":-0.1570769441979272,"channel":1,"num_words":7,"start":35.91,"end":37.69},{"sentences":[{"text":"Okay.","start":39.01,"end":39.435,"sentiment":"neutral","sentiment_score":-0.03219376504421234},{"text":"May I know the color of the indicator lights at the router?","start":39.675003,"end":42.655003,"sentiment":"neutral","sentiment_score":-0.018459596826384466},{"text":"Is it orange, red, green?","start":43.275,"end":45.855003,"sentiment":"neutral","sentiment_score":-0.014248985424637794}],"sentiment":"neutral","sentiment_score":-0.018052991893556383,"channel":0,"num_words":18,"start":39.01,"end":45.855003},{"sentences":[{"text":"On the router, it's it's red.","start":46.175,"end":48.195,"sentiment":"neutral","sentiment_score":-0.023742536082863808}],"sentiment":"neutral","sentiment_score":-0.023742536082863808,"channel":1,"num_words":6,"start":46.175,"end":48.195},{"sentences":[{"text":"But on the NTT box, is it green all green?","start":50.155,"end":53.559998,"sentiment":"neutral","sentiment_score":-0.020947473216801883}],"sentiment":"neutral","sentiment_score":-0.020947473216801883,"channel":0,"num_words":10,"start":50.155,"end":53.559998},{"sentences":[{"text":"Let me just need to grab it.","start":54.11,"end":56.19,"sentiment":"neutral","sentiment_score":-0.0754373414175851},{"text":"Sorry.","start":56.19,"end":56.35,"sentiment":"neutral","sentiment_score":-0.12631909549236298},{"text":"I'm just grabbing a chair so I can see it.","start":56.35,"end":58.45,"sentiment":"neutral","sentiment_score":-0.06231186017394066},{"text":"The broadband one, the light,","start":61.23,"end":64.19,"sentiment":"neutral","sentiment_score":-0.0009579634293913841}],"sentiment":"neutral","sentiment_score":-0.05575169149138357,"channel":1,"num_words":23,"start":54.11,"end":64.19},{"sentences":[{"text":"Yeah.","start":63.86,"end":64.36,"sentiment":"neutral","sentiment_score":0.0065244752913713455}],"sentiment":"neutral","sentiment_score":0.0065244752913713455,"channel":0,"num_words":1,"start":63.86,"end":64.36},{"sentences":[{"text":"is that the one you're looking for?","start":64.19,"end":65.63,"sentiment":"neutral","sentiment_score":-0.011031132590557848},{"text":"So that one's","start":65.63,"end":66.35,"sentiment":"neutral","sentiment_score":-0.008188689438005289}],"sentiment":"neutral","sentiment_score":-0.01017839964479208,"channel":1,"num_words":10,"start":64.19,"end":66.35},{"sentences":[{"text":"Mhmm.","start":66.02,"end":66.52,"sentiment":"neutral","sentiment_score":-0.01802948117256165}],"sentiment":"neutral","sentiment_score":-0.01802948117256165,"channel":0,"num_words":1,"start":66.02,"end":66.52},{"sentences":[{"text":"green.","start":66.35,"end":66.85,"sentiment":"neutral","sentiment_score":-0.011630668304860592}],"sentiment":"neutral","sentiment_score":-0.011630668304860592,"channel":1,"num_words":1,"start":66.35,"end":66.85},{"sentences":[{"text":"The black box.","start":66.58,"end":67.395,"sentiment":"neutral","sentiment_score":-0.017298206066091854},{"text":"Mhmm.","start":67.395,"end":67.895,"sentiment":"neutral","sentiment_score":-0.003118390217423439},{"text":"Mhmm.","start":68.354996,"end":68.854996,"sentiment":"neutral","sentiment_score":0.003516838885843754},{"text":"Okay.","start":69.314995,"end":69.814995,"sentiment":"neutral","sentiment_score":0.01674225926399231}],"sentiment":"neutral","sentiment_score":-0.005792318377643824,"channel":0,"num_words":6,"start":66.58,"end":69.814995},{"sentences":[{"text":"And the power and service lights are also green on it.","start":70.645004,"end":74.105,"sentiment":"neutral","sentiment_score":0.0138002217493274},{"text":"But the the one that you guys have sent us is red.","start":74.325005,"end":78.905,"sentiment":"neutral","sentiment_score":-0.2655779446164767}],"sentiment":"neutral","sentiment_score":-0.13196229983283125,"channel":1,"num_words":23,"start":70.645004,"end":78.905},{"sentences":[{"text":"Okay.","start":80.59499,"end":80.755,"sentiment":"neutral","sentiment_score":-0.05609613656997681},{"text":"Let's see.","start":80.755,"end":81.48,"sentiment":"neutral","sentiment_score":-0.022353582549840212},{"text":"What we're going to do now is we already reboot the network on your side.","start":82.68,"end":89.420006,"sentiment":"neutral","sentiment_score":0.0026152275502681734},{"text":"So","start":89.560005,"end":89.880005,"sentiment":"neutral","sentiment_score":0.00892658531665802}],"sentiment":"neutral","sentiment_score":-0.0027709633209987692,"channel":0,"num_words":19,"start":80.59499,"end":89.880005},{"sentences":[{"text":"Mhmm.","start":89.84,"end":90.34,"sentiment":"neutral","sentiment_score":0.014377541840076448}],"sentiment":"neutral","sentiment_score":0.014377541840076448,"channel":1,"num_words":1,"start":89.84,"end":90.34},{"sentences":[{"text":"for it to take effect on your end, is it okay if you do a full power cycle with the router?","start":89.880005,"end":94.14,"sentiment":"neutral","sentiment_score":0.034724739158437365},{"text":"This often clears out any lingering connectivity issues.","start":94.875,"end":98.255,"sentiment":"neutral","sentiment_score":0.05219853133894503}],"sentiment":"neutral","sentiment_score":0.03954509562202569,"channel":0,"num_words":29,"start":89.880005,"end":98.255},{"sentences":[{"text":"Yeah.","start":98.91499,"end":99.235,"sentiment":"neutral","sentiment_score":0.10100363194942474},{"text":"Sure.","start":99.235,"end":99.735,"sentiment":"neutral","sentiment_score":0.1374538540840149},{"text":"Just walk me through how to do that.","start":100.115,"end":101.895,"sentiment":"neutral","sentiment_score":0.10606736596673727}],"sentiment":"neutral","sentiment_score":0.10869964137673378,"channel":1,"num_words":10,"start":98.91499,"end":101.895},{"sentences":[{"text":"Okay.","start":102.555,"end":103.055,"sentiment":"neutral","sentiment_score":0.05479620769619942},{"text":"Please unplug the router.","start":103.515,"end":104.975,"sentiment":"neutral","sentiment_score":0.023473143111914396},{"text":"Keep it unplugged for twenty minutes.","start":105.195,"end":107.295,"sentiment":"neutral","sentiment_score":0.030402737359205883},{"text":"After","start":107.939995,"end":108.34,"sentiment":"neutral","sentiment_score":0.012239407747983932}],"sentiment":"neutral","sentiment_score":0.028612051003923018,"channel":0,"num_words":12,"start":102.555,"end":108.34},{"sentences":[{"text":"And the","start":108.034996,"end":108.354996,"sentiment":"neutral","sentiment_score":0.031303273513913155}],"sentiment":"neutral","sentiment_score":0.031303273513913155,"channel":1,"num_words":2,"start":108.034996,"end":108.354996},{"sentences":[{"text":"that","start":108.34,"end":108.84,"sentiment":"neutral","sentiment_score":0.04752922058105469}],"sentiment":"neutral","sentiment_score":0.04752922058105469,"channel":0,"num_words":1,"start":108.34,"end":108.84},{"sentences":[{"text":"router is the one that you guys sent me?","start":108.354996,"end":110.52,"sentiment":"neutral","sentiment_score":0.04957147273752424}],"sentiment":"neutral","sentiment_score":0.04957147273752424,"channel":1,"num_words":9,"start":108.354996,"end":110.52},{"sentences":[{"text":"yeah.","start":110.979996,"end":111.38,"sentiment":"neutral","sentiment_score":0.0737931951880455}],"sentiment":"neutral","sentiment_score":0.0737931951880455,"channel":0,"num_words":1,"start":110.979996,"end":111.38},{"sentences":[{"text":"Is that right?","start":111.0,"end":111.74,"sentiment":"neutral","sentiment_score":0.11237010608116786}],"sentiment":"neutral","sentiment_score":0.11237010608116786,"channel":1,"num_words":3,"start":111.0,"end":111.74},{"sentences":[{"text":"That's good.","start":111.38,"end":112.28,"sentiment":"positive","sentiment_score":0.48148059844970703}],"sentiment":"positive","sentiment_score":0.48148059844970703,"channel":0,"num_words":2,"start":111.38,"end":112.28},{"sentences":[{"text":"Yep.","start":112.28,"end":112.78,"sentiment":"neutral","sentiment_score":0.18799518048763275}],"sentiment":"neutral","sentiment_score":0.18799518048763275,"channel":1,"num_words":1,"start":112.28,"end":112.78},{"sentences":[{"text":"Mhmm.","start":112.5,"end":113.0,"sentiment":"neutral","sentiment_score":0.060278333723545074},{"text":"After that, plug it back in and check your Internet connection again.","start":113.619995,"end":117.88,"sentiment":"neutral","sentiment_score":0.040089827962219715},{"text":"So I'll know this step in your account.","start":118.42,"end":120.67999,"sentiment":"neutral","sentiment_score":0.057172766886651516},{"text":"If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue","start":121.095,"end":127.495,"sentiment":"neutral","sentiment_score":-0.06907176785171032}],"sentiment":"neutral","sentiment_score":-0.012112569497075192,"channel":0,"num_words":43,"start":112.5,"end":127.495},{"sentences":[{"text":"Okay.","start":127.275,"end":127.775,"sentiment":"neutral","sentiment_score":-0.021315161138772964}],"sentiment":"neutral","sentiment_score":-0.021315161138772964,"channel":1,"num_words":1,"start":127.275,"end":127.775},{"sentences":[{"text":"with the next steps or escalate the issue if needed","start":127.495,"end":130.235,"sentiment":"neutral","sentiment_score":-0.01770924460142851}],"sentiment":"neutral","sentiment_score":-0.01770924460142851,"channel":0,"num_words":10,"start":127.495,"end":130.235},{"sentences":[{"text":"Okay.","start":130.715,"end":131.195,"sentiment":"neutral","sentiment_score":0.060172975063323975},{"text":"Thank you.","start":131.195,"end":131.935,"sentiment":"neutral","sentiment_score":0.2885654643177986}],"sentiment":"neutral","sentiment_score":0.21243463456630707,"channel":1,"num_words":3,"start":130.715,"end":131.935},{"sentences":[{"text":"if the issue persists once you turn it on again.","start":131.735,"end":135.23,"sentiment":"neutral","sentiment_score":-0.010837298631668092}],"sentiment":"neutral","sentiment_score":-0.010837298631668092,"channel":0,"num_words":10,"start":131.735,"end":135.23},{"sentences":[{"text":"Great.","start":135.675,"end":135.995,"sentiment":"neutral","sentiment_score":0.2939755916595459},{"text":"Can I turn it off now?","start":135.995,"end":137.035,"sentiment":"neutral","sentiment_score":0.1430120492974917},{"text":"Is that fine?","start":137.035,"end":137.855,"sentiment":"neutral","sentiment_score":0.11379024386405945}],"sentiment":"neutral","sentiment_score":0.14934186190366744,"channel":1,"num_words":10,"start":135.675,"end":137.855},{"sentences":[{"text":"Yeah.","start":138.33,"end":138.83,"sentiment":"neutral","sentiment_score":0.10894882678985596},{"text":"That's okay.","start":138.89,"end":139.63,"sentiment":"neutral","sentiment_score":0.16238899528980255}],"sentiment":"neutral","sentiment_score":0.14457560578982034,"channel":0,"num_words":3,"start":138.33,"end":139.63},{"sentences":[{"text":"Yep.","start":139.195,"end":139.695,"sentiment":"neutral","sentiment_score":0.17917829751968384},{"text":"Cool.","start":139.835,"end":140.335,"sentiment":"neutral","sentiment_score":0.2005150765180588}],"sentiment":"neutral","sentiment_score":0.1898466870188713,"channel":1,"num_words":2,"start":139.195,"end":140.335},{"sentences":[{"text":"And leave it for twenty minutes","start":140.89,"end":142.64694,"sentiment":"neutral","sentiment_score":0.133381354312102}],"sentiment":"neutral","sentiment_score":0.133381354312102,"channel":0,"num_words":6,"start":140.89,"end":142.64694},{"sentences":[{"text":"Okay.","start":143.70999,"end":144.20999,"sentiment":"neutral","sentiment_score":0.16385266184806824},{"text":"Thank you.","start":144.26999,"end":144.93,"sentiment":"positive","sentiment_score":0.40117889642715454}],"sentiment":"neutral","sentiment_score":0.3220701515674591,"channel":1,"num_words":3,"start":143.70999,"end":144.93},{"sentences":[{"text":"then.","start":145.12694,"end":145.62694,"sentiment":"neutral","sentiment_score":0.17840397357940674},{"text":"Okay.","start":145.68694,"end":146.18694,"sentiment":"neutral","sentiment_score":0.1657007932662964},{"text":"Bye for now.","start":146.40694,"end":147.30695,"sentiment":"neutral","sentiment_score":0.1108905350168546}],"sentiment":"neutral","sentiment_score":0.13535527437925338,"channel":0,"num_words":5,"start":145.12694,"end":147.30695},{"sentences":[{"text":"Bye.","start":147.79,"end":148.29,"sentiment":"neutral","sentiment_score":0.1531553566455841}],"sentiment":"neutral","sentiment_score":0.1531553566455841,"channel":1,"num_words":1,"start":147.79,"end":148.29},{"sentences":[{"text":"Bye.","start":147.92694,"end":148.42694,"sentiment":"neutral","sentiment_score":-0.09762485325336456}],"sentiment":"neutral","sentiment_score":-0.09762485325336456,"channel":0,"num_words":1,"start":147.92694,"end":148.42694}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls Lily Robbins to check if she is experiencing any issues with her service. They also ask about the color of the indicator lights at her router and ask her to check the power and service lights. The representative then asks Lily to reboot her network and check again after 20 minutes, and they discuss the next steps if the issue persists."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Am I speaking with Lily Robbins? Hi.","start_word":5,"end_word":18,"intents":[{"intent":"Obtain information","confidence_score":0.005647493}]},{"text":"Because we noticed that your service is currently offline. Just wanted to check-in to see if you're experiencing any issues or if you need any assistance.","start_word":30,"end_word":55,"intents":[{"intent":"Check-in","confidence_score":0.69934464}]},{"text":"Let me just need to grab it. Sorry.","start_word":130,"end_word":137,"intents":[{"intent":"Remove cord","confidence_score":0.000032630323}]},{"text":"The broadband one, the light, Yeah. is that the one you're looking for?","start_word":148,"end_word":160,"intents":[{"intent":"Find broadband light","confidence_score":0.0043992563}]},{"text":"What we're going to do now is we already reboot the network on your side. So Mhmm.","start_word":198,"end_word":214,"intents":[{"intent":"Restart network","confidence_score":0.27992716}]},{"text":"This often clears out any lingering connectivity issues. Yeah.","start_word":236,"end_word":244,"intents":[{"intent":"Troubleshoot connectivity issues","confidence_score":0.13395143}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.1024969071149826},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4531190097332001},{"text":"This is Maureen from Airtel tech support. Am I speaking with Lily Robbins? Hi. Yeah. I was actually just about to call you guys. Mhmm. Because we noticed that your service is currently offline. Just wanted to check-in to see if you're experiencing any issues or if you need any assistance. I Does am your service experiencing speak any issues. Yeah. okay. May I I so you do not have Internet connection right now? No. Not currently. May I know since when it happened? I don't know. I've just gotten home. Okay. May I know the color of the indicator lights at the router? Is it orange, red, green? On the router, it's it's red. But on the NTT box, is it green all green? Let me just need to grab it. Sorry. I'm just grabbing a chair so I can see it. The broadband one, the light, Yeah. is that the one you're looking for? So that one's Mhmm. green. The black box. Mhmm. Mhmm. Okay. And the power and service lights are also green on it. But the the one that you guys have sent us is red. Okay. Let's see. What we're going to do now is we already reboot the network on your side. So Mhmm. for it to take effect on your end, is it okay if you do a full power cycle with the router? This often clears out any lingering connectivity issues. Yeah. Sure. Just walk me through how to do that. Okay. Please unplug the router. Keep it unplugged for twenty minutes. After And the that router is the one that you guys sent me? yeah. Is that right?","start_word":5,"end_word":281,"sentiment":"neutral","sentiment_score":-0.011347295085997034},{"text":"That's good.","start_word":282,"end_word":283,"sentiment":"positive","sentiment_score":0.4910244643688202},{"text":"Yep. Mhmm. After that, plug it back in and check your Internet connection again. So I'll know this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue Okay. with the next steps or escalate the issue if needed Okay. Thank you. if the issue persists once you turn it on again. Great. Can I turn it off now? Is that fine? Yeah. That's okay. Yep. Cool. And leave it for twenty minutes Okay.","start_word":284,"end_word":373,"sentiment":"neutral","sentiment_score":0.04909450933337211},{"text":"Thank you.","start_word":374,"end_word":375,"sentiment":"positive","sentiment_score":0.3809356093406677},{"text":"then. Okay. Bye for now. Bye. Bye.","start_word":376,"end_word":382,"sentiment":"neutral","sentiment_score":0.14530951423304422}],"average":{"sentiment":"neutral","sentiment_score":0.016698376220815322}}}}