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It's Tommy here from ITU. How are you doing? That is okay. I was wondering how IT was playing up this morning.\n\nI'm not sure if you can go on a reminder message. No. That's okay. I can, if you want, I can still send you through the documents or we can just reschedule. It's pretty yeah.\n\nI mean, if you read through them and you don't have any questions, you can just sign off and we can implement everything. If you do have any questions, happy to kind of book in for a quick chat and walk you through it. No. You're okay. If we do need a bit of a quick chat, can I just get you a bit of a tentative slot, and then you can just and then we can see if it's done beforehand or not?\n\nYeah. So I'll book it in now just because I'm I'm filling up for a few weeks, and I just wanna make sure I've set some time aside for you. Beautiful. So what I'll do is just quick security check. Do you have your password handy?\n\nThat's the one. And are you okay for this call to be recorded? Amazing. 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happy to kind of book in for a quick chat and walk you through it.","start":57.98,"end":62.0,"sentiment":"neutral","sentiment_score":0.31223621254875544},{"text":"No.","start":66.46,"end":66.78,"sentiment":"neutral","sentiment_score":-0.2708422839641571},{"text":"You're okay.","start":66.78,"end":67.520004,"sentiment":"neutral","sentiment_score":-0.09214211069047451},{"text":"If we do need a bit of a quick chat, can I just get you a bit of a tentative slot, and then you can just and then we can see if it's done beforehand or not?","start":68.165,"end":76.58501,"sentiment":"neutral","sentiment_score":0.026978915079018555}],"sentiment":"neutral","sentiment_score":0.12841283289405206,"num_words":84,"start":52.185,"end":76.58501},{"sentences":[{"text":"Yeah.","start":82.4,"end":82.64,"sentiment":"neutral","sentiment_score":0.012140557169914246},{"text":"So I'll book it in now just because I'm I'm filling up for a few weeks, and I just wanna make sure I've set some time aside for 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If you record your name and reason for calling, I'll see if this person is available. Hello. Sue speaking. Oh, not too bad. I totally forgot, Tommy. I'm so sorry. Oh, no. And I haven't been it's just been a bit of a disaster of the day with family. I am so sorry. Can we reschedule? Is that gonna put you out? I'm I apologize profusely. Is that easy just to send through the documents and I'm just going to read them over and then give you a callback or something? Sign off on them? Yep. Yep. I'm so sorry. Can I feel really bad? Sorry. Yeah. Sure. Yep. Did you wanna do that now or will I just look at and have a look first? What's what's the process? Yep. Yep. Yep. Mhmm. Cowboys. Yes. Say, Tuesday next week. Would that be okay? Yes. 04:30 is great. Yep. Yes. Oh, that'd be perfect, Tommy. Thank you so much. I'm so sorry. You too. Thank you. Bye. 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If you record your name and reason for calling, I'll see if this person is available. Hello. Sue speaking. Oh, not too bad.\n\nI totally forgot, Tommy. I'm so sorry. Oh, no. And I haven't been it's just been a bit of a disaster of the day with family. I am so sorry.\n\nCan we reschedule? Is that gonna put you out? I'm I apologize profusely. Is that easy just to send through the documents and I'm just going to read them over and then give you a callback or something? Sign off on them?\n\nYep. Yep. I'm so sorry. Can I feel really bad? Sorry.\n\nYeah. Sure. Yep. Did you wanna do that now or will I just look at and have a look first? What's what's the process?\n\nYep. Yep. Yep. Mhmm. Cowboys.\n\nYes. Say, Tuesday next week. Would that be okay? Yes. 04:30 is great.\n\nYep. Yes. Oh, that'd be perfect, Tommy. Thank you so much. I'm so sorry.\n\nYou too. Thank you. Bye. 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If you record your name and reason for calling, I'll see if this person is available. Hello. Sue speaking.\n\nChannel 0: Good afternoon, sir. It's Tommy here from ITU. How are you doing?\n\nChannel 1: Oh, not too bad. I totally forgot, Tommy. I'm so sorry.\n\nChannel 0: That is okay. I was wondering how IT was playing up this morning. I'm not sure if you can go on a reminder message.\n\nChannel 1: Oh, no. And I haven't been it's just been a bit of a disaster of the day with family. I am so sorry. Can we reschedule? Is that gonna put you out?\n\nI'm I apologize profusely.\n\nChannel 0: No. That's okay. I can, if you want, I can still send you through the documents or we can just reschedule. It's pretty\n\nChannel 1: Is that easy just to send through the documents and I'm just going to read them over and then give you a callback or\n\nChannel 0: yeah. I mean, if you read through them and you don't have any questions, you can just sign off and we\n\nChannel 1: something?\n\nChannel 0: can\n\nChannel 1: Sign\n\nChannel 0: implement\n\nChannel 1: off on\n\nChannel 0: everything.\n\nChannel 1: them? Yep.\n\nChannel 0: If you do have any questions, happy to kind of book in for a quick chat and walk you through it.\n\nChannel 1: Yep. I'm so sorry. Can I feel really bad? Sorry.\n\nChannel 0: No. You're okay. If we do need a bit of a quick chat, can I just get you a bit of a tentative slot, and then you can just and then we can see if it's done\n\nChannel 1: Yeah.\n\nChannel 0: beforehand\n\nChannel 1: Sure.\n\nChannel 0: or not?\n\nChannel 1: Yep. Did you wanna do that now or will I just look at and have a look first? What's what's\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: So\n\nChannel 1: process?\n\nChannel 0: I'll book it in now just because\n\nChannel 1: Yep.\n\nChannel 0: I'm I'm filling up for a few weeks, and I just wanna make\n\nChannel 1: Yep.\n\nChannel 0: sure I've set some time aside for\n\nChannel 1: Yep. Mhmm.\n\nChannel 0: you. Beautiful. So what I'll do is just quick security check. Do you have your password handy?\n\nChannel 1: Cowboys.\n\nChannel 0: That's the one. And are you okay for this call to be recorded?\n\nChannel 1: Yes.\n\nChannel 0: Amazing. What would be a good day and\n\nChannel 1: Say, Tuesday next week. Would that be okay?\n\nChannel 0: Tuesday next week, I've got 04:30.\n\nChannel 1: Yes. 04:30 is great.\n\nChannel 0: Yep. Perfect. I'll put something in for them. If\n\nChannel 1: Yep.\n\nChannel 0: we get the documents back signed beforehand, I'll just get it processed.\n\nChannel 1: Yes.\n\nChannel 0: But if not, I'll give you a call at four\n\nChannel 1: Oh, that'd be perfect, Tommy.\n\nChannel 0: thirty\n\nChannel 1: Thank you so much.\n\nChannel 0: on\n\nChannel 1: I'm so sorry.\n\nChannel 0: Tuesday. You are no worries at all. Have a fantastic weekend.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.05568992719054222},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.04286412475630641},{"text":"Hello.","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.08204315602779388},{"text":"Sue speaking.","start":7.12,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.08372879773378372}],"sentiment":"neutral","sentiment_score":0.04955083373934031,"channel":1,"num_words":20,"start":0.39999998,"end":7.8599997},{"sentences":[{"text":"Good afternoon, sir.","start":9.2,"end":10.16,"sentiment":"positive","sentiment_score":0.5055242975552877},{"text":"It's Tommy here from ITU.","start":10.16,"end":11.44,"sentiment":"positive","sentiment_score":0.36207029819488523},{"text":"How are you 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Tommy offers to send documents and have a quick chat to help the customer process the meeting. They schedule a tentative slot for the meeting and Tommy will call the customer back if needed. The call ends with Tommy thanking the customer and wishing them a good weekend."},"intents":{"segments":[{"text":"I can, if you want, I can still send you through the documents or we can just reschedule. It's pretty Is that easy just to send through the documents and I'm just going to read them over and then give you a callback or yeah. I mean, if you read through them and you don't have any questions, you can just sign off and we something? can Sign implement off on everything. them?","start_word":106,"end_word":178,"intents":[{"intent":"Review documents","confidence_score":0.0007877907}]},{"text":"If you do have any questions, happy to kind of book in for a quick chat and walk you through it. 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