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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.0,"end":1.62,"sentiment":"negative","sentiment_score":-0.5155565500259399},{"text":"The person you're trying to reach is not available.","start":1.92,"end":4.26,"sentiment":"negative","sentiment_score":-0.5594585206773546},{"text":"At the tone, please record your message.","start":4.72,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.24707132152148656},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.86,"sentiment":"neutral","sentiment_score":-0.22927598489655387}],"sentiment":"negative","sentiment_score":-0.38019641836484275,"num_words":30,"start":0.0,"end":9.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Bodge. This is Airtel accounts. We'd like we'd like to let you know that we sent you the email including the payment instruction attaching your delivery charge fee for your complimentary router. We kinda request to settle the outstanding of $20 so our provisioning team will be able to dispatch your free router. That way, you could get connected to the service that's already been activated.\n\nIf you need any assistance, please let us know. Give us a call. Thank you.","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.0,"end":1.62,"sentiment":"negative","sentiment_score":-0.5155565500259399},{"text":"The person you're trying to reach is not available.","start":1.92,"end":4.26,"sentiment":"negative","sentiment_score":-0.5594585206773546},{"text":"At the tone, please record your message.","start":4.72,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.24707132152148656},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.86,"sentiment":"neutral","sentiment_score":-0.22927598489655387}],"sentiment":"negative","sentiment_score":-0.38019641836484275,"channel":1,"num_words":30,"start":0.0,"end":9.86},{"sentences":[{"text":"Hi, Bodge.","start":10.8,"end":11.62,"sentiment":"neutral","sentiment_score":0.05196829792112112},{"text":"This is Airtel accounts.","start":11.679999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.04574637487530708},{"text":"We'd like we'd like to let you know that we sent you the email including the payment instruction attaching your delivery charge fee for your complimentary router.","start":13.305,"end":24.685001,"sentiment":"neutral","sentiment_score":0.1824285829508746},{"text":"We kinda request to settle the outstanding of $20 so our provisioning team will be able to dispatch your free router.","start":25.145,"end":34.41,"sentiment":"neutral","sentiment_score":0.16806658392860777},{"text":"That way, you could get connected to the service that's already been activated.","start":34.87,"end":38.97,"sentiment":"positive","sentiment_score":0.49258984739963824}],"sentiment":"neutral","sentiment_score":0.22605313602556934,"channel":0,"num_words":67,"start":10.8,"end":38.97},{"sentences":[{"text":"If you need any assistance, please let us know.","start":39.27,"end":42.25,"sentiment":"neutral","sentiment_score":0.0337490008936988},{"text":"Give us a call.","start":42.50694,"end":43.466938,"sentiment":"neutral","sentiment_score":0.09199243783950806},{"text":"Thank you.","start":43.466938,"end":44.286938,"sentiment":"neutral","sentiment_score":0.29807788133621216}],"sentiment":"neutral","sentiment_score":0.08452443480491638,"channel":0,"num_words":15,"start":39.27,"end":44.286938}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail and they were prompted to leave a message. The agent left an email for the customer, informing them of a payment instruction and requesting to settle an outstanding issue to allow their provisioning team to dispatch a free router. The agent also offered assistance if needed."},"intents":{"segments":[{"text":"We'd like we'd like to let you know that we sent you the email including the payment instruction attaching your delivery charge fee for your complimentary router.","start_word":36,"end_word":62,"intents":[{"intent":"Request payment instruction","confidence_score":0.017284969}]},{"text":"That way, you could get connected to the service that's already been activated.","start_word":84,"end_word":96,"intents":[{"intent":"Arrange router service transfer","confidence_score":0.000115860115}]},{"text":"If you need any assistance, please let us know. Give us a call. Thank you.","start_word":97,"end_word":111,"intents":[{"intent":"Contact for assistance","confidence_score":0.00081365294}]}]},"sentiments":{"segments":[{"text":"You're forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.5312135219573975},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Bodge. This is Airtel accounts. We'd like we'd like to let you know that we sent you the email including the payment instruction attaching your delivery charge fee for your complimentary router. We kinda request to settle the outstanding of $20 so our provisioning team will be able to dispatch your free router.","start_word":14,"end_word":83,"sentiment":"neutral","sentiment_score":0.07125162333250046},{"text":"That way, you could get connected to the service that's already been activated.","start_word":84,"end_word":96,"sentiment":"positive","sentiment_score":0.4780507087707519},{"text":"If you need any assistance, please let us know. Give us a call.","start_word":97,"end_word":109,"sentiment":"neutral","sentiment_score":0.0571153499186039},{"text":"Thank you.","start_word":110,"end_word":111,"sentiment":"positive","sentiment_score":0.3642229437828064}],"average":{"sentiment":"neutral","sentiment_score":0.03976981271833381}}}}