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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. I see. So just to confirm, you registered the number from Airtel India? Mhmm. Okay.\n\nThank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. Yeah. So I suggest you contact them directly, yes, because they're the one who have your account.\n\nK. Thank you. Bye. Have a great","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.09982161223888396},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.2706562727689743},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.62,"sentiment":"neutral","sentiment_score":0.24481978373868124},{"text":"How can I assist you today?","start":5.92,"end":7.46,"sentiment":"neutral","sentiment_score":0.26640766362349194},{"text":"Mhmm.","start":12.785,"end":13.285,"sentiment":"neutral","sentiment_score":-0.07820254564285278}],"sentiment":"neutral","sentiment_score":0.2279480047085706,"num_words":17,"start":1.92,"end":13.285},{"sentences":[{"text":"Okay.","start":43.565002,"end":43.885002,"sentiment":"neutral","sentiment_score":-0.014214226976037024},{"text":"I see.","start":43.885002,"end":44.365,"sentiment":"neutral","sentiment_score":-0.008854292798787355},{"text":"So just to confirm, you registered the number from Airtel India?","start":44.365,"end":49.665,"sentiment":"neutral","sentiment_score":0.007125276775861328},{"text":"Mhmm.","start":52.765,"end":53.265,"sentiment":"neutral","sentiment_score":-0.0566508024930954},{"text":"Okay.","start":54.685,"end":55.165,"sentiment":"neutral","sentiment_score":0.016432253643870354}],"sentiment":"neutral","sentiment_score":0.0003897926944773644,"num_words":16,"start":43.565002,"end":55.165},{"sentences":[{"text":"Thank you for confirming.","start":55.165,"end":56.305,"sentiment":"neutral","sentiment_score":0.12568284757435322},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":56.685,"end":61.61,"sentiment":"neutral","sentiment_score":-0.04362890581515702},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":62.07,"end":68.57,"sentiment":"neutral","sentiment_score":-0.25696536484691834},{"text":"Yeah.","start":68.95,"end":69.270004,"sentiment":"neutral","sentiment_score":-0.001636980101466179},{"text":"So I suggest you contact them directly, yes, because they're the one who have your account.","start":69.270004,"end":73.93,"sentiment":"neutral","sentiment_score":0.020417254185304046}],"sentiment":"neutral","sentiment_score":-0.0855504810810089,"num_words":50,"start":55.165,"end":73.93},{"sentences":[{"text":"K.","start":75.98287,"end":76.30287,"sentiment":"positive","sentiment_score":0.3666725158691406},{"text":"Thank you.","start":76.30287,"end":76.86288,"sentiment":"positive","sentiment_score":0.3991687744855881},{"text":"Bye.","start":76.86288,"end":77.36288,"sentiment":"neutral","sentiment_score":0.23875445127487183},{"text":"Have a great","start":77.66287,"end":78.407936,"sentiment":"positive","sentiment_score":0.3550565143426259}],"sentiment":"positive","sentiment_score":0.35270486559186665,"num_words":7,"start":75.98287,"end":78.407936}]}}]},{"alternatives":[{"transcript":"Hi, Marie. I'm just having issues. I've got an phone from India, and I've got an Australian package on that. And it's giving me no service at the moment. For the last no. Since last night, there's no service on the phone. And where if I'm going into the Airtel app, it's giving me that the package is valid. It's still active. It's still on because we just recently recharged about two months back. So everything is working fine, but there is no it's coming it's come it's showing as no service. If you can please let have a look into it. Yeah. It's Air India. Yeah. Yeah. It's from India. It's it's a it's a old number. Okay. Alright. Not a problem. Okay. I'll give them a call. Alright. Okay. Not a problem. Thank you so much. 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Marie. I'm just having issues. I've got an phone from India, and I've got an Australian package on that. And it's giving me no service at the moment. For the last no.\n\nSince last night, there's no service on the phone. And where if I'm going into the Airtel app, it's giving me that the package is valid. It's still active. It's still on because we just recently recharged about two months back. So everything is working fine, but there is no it's coming it's come it's showing as no service.\n\nIf you can please let have a look into it. Yeah. It's Air India. Yeah. Yeah.\n\nIt's from India. It's it's a it's a old number. Okay. Alright. Not a problem.\n\nOkay. I'll give them a call. Alright. Okay. Not a problem.\n\nThank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":7.8399997,"end":8.48,"sentiment":"neutral","sentiment_score":-0.002873976714909076},{"text":"I'm just having issues.","start":8.48,"end":9.7,"sentiment":"neutral","sentiment_score":-0.12583092600107193},{"text":"I've got an phone from India, and I've got an Australian package on that.","start":10.639999,"end":15.975,"sentiment":"neutral","sentiment_score":-0.17360193388802664},{"text":"And it's giving me no service at the moment.","start":17.655,"end":20.235,"sentiment":"negative","sentiment_score":-0.45437227851814693},{"text":"For the last no.","start":20.295,"end":23.575,"sentiment":"neutral","sentiment_score":-0.27365992963314056}],"sentiment":"neutral","sentiment_score":-0.24616633203219285,"num_words":33,"start":7.8399997,"end":23.575},{"sentences":[{"text":"Since last night, there's no service on the phone.","start":23.575,"end":26.315,"sentiment":"neutral","sentiment_score":-0.3199009696642558},{"text":"And where if I'm going into the Airtel app, it's giving me that the package is valid.","start":26.695,"end":30.855,"sentiment":"neutral","sentiment_score":-0.21417584226411931},{"text":"It's still active.","start":30.855,"end":31.735,"sentiment":"neutral","sentiment_score":-0.1982334405183792},{"text":"It's still on because we just recently recharged about two months back.","start":31.735,"end":35.63,"sentiment":"neutral","sentiment_score":-0.20097208271423975},{"text":"So everything is working fine, but there is no it's coming it's come it's showing as no service.","start":35.63,"end":40.37,"sentiment":"neutral","sentiment_score":-0.27870824477738804}],"sentiment":"neutral","sentiment_score":-0.24649511467097168,"num_words":59,"start":23.575,"end":40.37},{"sentences":[{"text":"If you can please let have a look into it.","start":40.43,"end":42.690002,"sentiment":"neutral","sentiment_score":-0.11287117451429367},{"text":"Yeah.","start":50.435,"end":50.675003,"sentiment":"neutral","sentiment_score":0.0023772018030285835},{"text":"It's Air India.","start":50.675003,"end":51.395,"sentiment":"neutral","sentiment_score":-0.007333204771081607},{"text":"Yeah.","start":51.395,"end":51.555,"sentiment":"neutral","sentiment_score":-0.006486169062554836},{"text":"Yeah.","start":51.555,"end":51.795002,"sentiment":"neutral","sentiment_score":-0.014476112090051174}],"sentiment":"neutral","sentiment_score":-0.07308102742535993,"num_words":16,"start":40.43,"end":51.795002},{"sentences":[{"text":"It's from India.","start":51.795002,"end":52.355,"sentiment":"neutral","sentiment_score":-0.023707594722509384},{"text":"It's it's a it's a old number.","start":52.355,"end":53.895,"sentiment":"neutral","sentiment_score":-0.06291421981794494},{"text":"Okay.","start":62.269997,"end":62.769997,"sentiment":"neutral","sentiment_score":-0.18003255128860474},{"text":"Alright.","start":67.47,"end":67.869995,"sentiment":"neutral","sentiment_score":-0.11103729903697968},{"text":"Not a problem.","start":67.869995,"end":68.689995,"sentiment":"neutral","sentiment_score":-0.10531844447056453}],"sentiment":"neutral","sentiment_score":-0.07456983377536137,"num_words":15,"start":51.795002,"end":68.689995},{"sentences":[{"text":"Okay.","start":68.909996,"end":69.229996,"sentiment":"neutral","sentiment_score":-0.01374189369380474},{"text":"I'll give them a call.","start":69.229996,"end":70.32294,"sentiment":"neutral","sentiment_score":0.017549363151192664},{"text":"Alright.","start":74.32294,"end":74.64294,"sentiment":"neutral","sentiment_score":0.0745360255241394},{"text":"Okay.","start":74.64294,"end":74.96294,"sentiment":"neutral","sentiment_score":0.10752202570438384},{"text":"Not a problem.","start":74.96294,"end":75.522934,"sentiment":"neutral","sentiment_score":0.23505805929501852}],"sentiment":"neutral","sentiment_score":0.08738519556143066,"num_words":11,"start":68.909996,"end":75.522934},{"sentences":[{"text":"Thank you so much.","start":75.522934,"end":76.50294,"sentiment":"positive","sentiment_score":0.44479668885469437},{"text":"Bye.","start":77.68294,"end":78.18294,"sentiment":"neutral","sentiment_score":0.25761914253234863}],"sentiment":"positive","sentiment_score":0.4073611795902252,"num_words":5,"start":75.522934,"end":78.18294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Marie. I'm just having issues. I've got an phone from\n\nChannel 0: Mhmm.\n\nChannel 1: India, and I've got an Australian package on that. And it's giving me no service at the moment. For the last no. Since last night, there's no service on the phone. And where if I'm going into the Airtel app, it's giving me that the package is valid.\n\nIt's still active. It's still on because we just recently recharged about two months back. So everything is working fine, but there is no it's coming it's come it's showing as no service. If you can please let have a look into it.\n\nChannel 0: Okay. I see. So just to confirm, you registered the number from Airtel India?\n\nChannel 1: Yeah. It's Air India. Yeah. Yeah. It's from India.\n\nIt's it's a\n\nChannel 0: Mhmm.\n\nChannel 1: it's a old number.\n\nChannel 0: Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Okay.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with\n\nChannel 1: Alright.\n\nChannel 0: Airtel\n\nChannel 1: Not\n\nChannel 0: India.\n\nChannel 1: a problem. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I'll\n\nChannel 0: So\n\nChannel 1: give\n\nChannel 0: I\n\nChannel 1: them\n\nChannel 0: suggest\n\nChannel 1: a call.\n\nChannel 0: you contact them directly, yes, because they're the one who have your account.\n\nChannel 1: Alright. Okay. Not a problem. Thank you so\n\nChannel 0: K.\n\nChannel 1: much.\n\nChannel 0: Thank you. Bye. Have\n\nChannel 1: Bye.\n\nChannel 0: a great","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.09982161223888396},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.2706562727689743},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.62,"sentiment":"neutral","sentiment_score":0.24481978373868124},{"text":"How can I assist you today?","start":5.92,"end":7.46,"sentiment":"neutral","sentiment_score":0.26640766362349194}],"sentiment":"neutral","sentiment_score":0.24708241410553455,"channel":0,"num_words":16,"start":1.92,"end":7.46},{"sentences":[{"text":"Hi, Marie.","start":7.8399997,"end":8.48,"sentiment":"neutral","sentiment_score":-0.002873976714909076},{"text":"I'm just having issues.","start":8.48,"end":9.7,"sentiment":"neutral","sentiment_score":-0.12583092600107193},{"text":"I've got an phone from","start":10.639999,"end":13.12,"sentiment":"neutral","sentiment_score":-0.16267864406108856}],"sentiment":"neutral","sentiment_score":-0.12022407979450443,"channel":1,"num_words":11,"start":7.8399997,"end":13.12},{"sentences":[{"text":"Mhmm.","start":12.785,"end":13.285,"sentiment":"neutral","sentiment_score":-0.07820254564285278}],"sentiment":"neutral","sentiment_score":-0.07820254564285278,"channel":0,"num_words":1,"start":12.785,"end":13.285},{"sentences":[{"text":"India, and I've got an Australian package on that.","start":13.12,"end":15.975,"sentiment":"neutral","sentiment_score":-0.1796704282363256},{"text":"And it's giving me no service at the moment.","start":17.655,"end":20.235,"sentiment":"negative","sentiment_score":-0.45437227851814693},{"text":"For the last no.","start":20.295,"end":23.575,"sentiment":"neutral","sentiment_score":-0.27365992963314056},{"text":"Since last night, there's no service on the phone.","start":23.575,"end":26.315,"sentiment":"neutral","sentiment_score":-0.3199009696642558},{"text":"And where if I'm going into the Airtel app, it's giving me that the package is valid.","start":26.695,"end":30.855,"sentiment":"neutral","sentiment_score":-0.21417584226411931}],"sentiment":"neutral","sentiment_score":-0.27752337759981555,"channel":1,"num_words":48,"start":13.12,"end":30.855},{"sentences":[{"text":"It's still active.","start":30.855,"end":31.735,"sentiment":"neutral","sentiment_score":-0.1982334405183792},{"text":"It's still on because we just recently recharged about two months back.","start":31.735,"end":35.63,"sentiment":"neutral","sentiment_score":-0.20097208271423975},{"text":"So everything is working fine, but there is no it's coming it's come it's showing as no service.","start":35.63,"end":40.37,"sentiment":"neutral","sentiment_score":-0.27870824477738804},{"text":"If you can please let have a look into it.","start":40.43,"end":42.690002,"sentiment":"neutral","sentiment_score":-0.11287117451429367}],"sentiment":"neutral","sentiment_score":-0.21283315035492875,"channel":1,"num_words":43,"start":30.855,"end":42.690002},{"sentences":[{"text":"Okay.","start":43.565002,"end":43.885002,"sentiment":"neutral","sentiment_score":-0.014214226976037024},{"text":"I see.","start":43.885002,"end":44.365,"sentiment":"neutral","sentiment_score":-0.008854292798787355},{"text":"So just to confirm, you registered the number from Airtel India?","start":44.365,"end":49.665,"sentiment":"neutral","sentiment_score":0.007125276775861328}],"sentiment":"neutral","sentiment_score":0.003318230854347348,"channel":0,"num_words":14,"start":43.565002,"end":49.665},{"sentences":[{"text":"Yeah.","start":50.435,"end":50.675003,"sentiment":"neutral","sentiment_score":0.0023772018030285835},{"text":"It's Air India.","start":50.675003,"end":51.395,"sentiment":"neutral","sentiment_score":-0.007333204771081607},{"text":"Yeah.","start":51.395,"end":51.555,"sentiment":"neutral","sentiment_score":-0.006486169062554836},{"text":"Yeah.","start":51.555,"end":51.795002,"sentiment":"neutral","sentiment_score":-0.014476112090051174},{"text":"It's from India.","start":51.795002,"end":52.355,"sentiment":"neutral","sentiment_score":-0.023707594722509384}],"sentiment":"neutral","sentiment_score":-0.012411941981150044,"channel":1,"num_words":9,"start":50.435,"end":52.355},{"sentences":[{"text":"It's it's a","start":52.355,"end":52.835,"sentiment":"neutral","sentiment_score":-0.039642357577880226}],"sentiment":"neutral","sentiment_score":-0.039642357577880226,"channel":1,"num_words":3,"start":52.355,"end":52.835},{"sentences":[{"text":"Mhmm.","start":52.765,"end":53.265,"sentiment":"neutral","sentiment_score":-0.0566508024930954}],"sentiment":"neutral","sentiment_score":-0.0566508024930954,"channel":0,"num_words":1,"start":52.765,"end":53.265},{"sentences":[{"text":"it's a old number.","start":52.835,"end":53.895,"sentiment":"neutral","sentiment_score":-0.08036811649799347}],"sentiment":"neutral","sentiment_score":-0.08036811649799347,"channel":1,"num_words":4,"start":52.835,"end":53.895},{"sentences":[{"text":"Okay.","start":54.685,"end":55.165,"sentiment":"neutral","sentiment_score":0.016432253643870354},{"text":"Thank you for confirming.","start":55.165,"end":56.305,"sentiment":"neutral","sentiment_score":0.12568284757435322},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":56.685,"end":61.61,"sentiment":"neutral","sentiment_score":-0.04362890581515702},{"text":"Unfortunately,","start":62.07,"end":62.57,"sentiment":"neutral","sentiment_score":-0.12987035512924194}],"sentiment":"neutral","sentiment_score":-0.005330863244393293,"channel":0,"num_words":17,"start":54.685,"end":62.57},{"sentences":[{"text":"Okay.","start":62.269997,"end":62.769997,"sentiment":"neutral","sentiment_score":-0.18003255128860474}],"sentiment":"neutral","sentiment_score":-0.18003255128860474,"channel":1,"num_words":1,"start":62.269997,"end":62.769997},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated 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problem.","start":68.11,"end":68.689995,"sentiment":"neutral","sentiment_score":-0.12943441048264503},{"text":"Okay.","start":68.909996,"end":69.229996,"sentiment":"neutral","sentiment_score":-0.01374189369380474}],"sentiment":"neutral","sentiment_score":-0.09087023821969827,"channel":1,"num_words":3,"start":68.11,"end":69.229996},{"sentences":[{"text":"Yeah.","start":68.95,"end":69.270004,"sentiment":"neutral","sentiment_score":-0.001636980101466179}],"sentiment":"neutral","sentiment_score":-0.001636980101466179,"channel":0,"num_words":1,"start":68.95,"end":69.270004},{"sentences":[{"text":"I'll","start":69.229996,"end":69.31,"sentiment":"neutral","sentiment_score":0.016834793612360954}],"sentiment":"neutral","sentiment_score":0.016834793612360954,"channel":1,"num_words":1,"start":69.229996,"end":69.31},{"sentences":[{"text":"So","start":69.270004,"end":69.43,"sentiment":"neutral","sentiment_score":0.03539951890707016}],"sentiment":"neutral","sentiment_score":0.03539951890707016,"channel":0,"num_words":1,"start":69.270004,"end":69.43},{"sentences":[{"text":"give","start":69.31,"end":69.549995,"sentiment":"neutral","sentiment_score":0.02649807184934616}],"sentiment":"neutral","sentiment_score":0.02649807184934616,"channel":1,"num_words":1,"start":69.31,"end":69.549995},{"sentences":[{"text":"I","start":69.43,"end":69.59,"sentiment":"neutral","sentiment_score":0.03814671188592911}],"sentiment":"neutral","sentiment_score":0.03814671188592911,"channel":0,"num_words":1,"start":69.43,"end":69.59},{"sentences":[{"text":"them","start":69.549995,"end":69.71,"sentiment":"neutral","sentiment_score":0.0031803585588932037}],"sentiment":"neutral","sentiment_score":0.0031803585588932037,"channel":1,"num_words":1,"start":69.549995,"end":69.71},{"sentences":[{"text":"suggest","start":69.59,"end":70.09,"sentiment":"neutral","sentiment_score":0.032371871173381805}],"sentiment":"neutral","sentiment_score":0.032371871173381805,"channel":0,"num_words":1,"start":69.59,"end":70.09},{"sentences":[{"text":"a call.","start":69.71,"end":70.32294,"sentiment":"neutral","sentiment_score":0.020616795867681503}],"sentiment":"neutral","sentiment_score":0.020616795867681503,"channel":1,"num_words":2,"start":69.71,"end":70.32294},{"sentences":[{"text":"you contact them directly, yes, because they're the one who have your account.","start":70.15,"end":73.93,"sentiment":"neutral","sentiment_score":0.01698138192296028}],"sentiment":"neutral","sentiment_score":0.01698138192296028,"channel":0,"num_words":13,"start":70.15,"end":73.93},{"sentences":[{"text":"Alright.","start":74.32294,"end":74.64294,"sentiment":"neutral","sentiment_score":0.0745360255241394},{"text":"Okay.","start":74.64294,"end":74.96294,"sentiment":"neutral","sentiment_score":0.10752202570438384},{"text":"Not a problem.","start":74.96294,"end":75.522934,"sentiment":"neutral","sentiment_score":0.23505805929501852},{"text":"Thank you 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you.","start":76.30287,"end":76.86288,"sentiment":"positive","sentiment_score":0.3991687744855881},{"text":"Bye.","start":76.86288,"end":77.36288,"sentiment":"neutral","sentiment_score":0.23875445127487183},{"text":"Have","start":77.66287,"end":77.90288,"sentiment":"neutral","sentiment_score":0.2604197561740875}],"sentiment":"neutral","sentiment_score":0.3243779391050339,"channel":0,"num_words":4,"start":76.30287,"end":77.90288},{"sentences":[{"text":"Bye.","start":77.68294,"end":78.18294,"sentiment":"neutral","sentiment_score":0.25761914253234863}],"sentiment":"neutral","sentiment_score":0.25761914253234863,"channel":1,"num_words":1,"start":77.68294,"end":78.18294},{"sentences":[{"text":"a great","start":77.90288,"end":78.407936,"sentiment":"positive","sentiment_score":0.40237489342689514}],"sentiment":"positive","sentiment_score":0.40237489342689514,"channel":0,"num_words":2,"start":77.90288,"end":78.407936}]},"summary":{"result":"success","short":"A customer named Marie contacts Airtel tech support because her Australian package is not working. The representative, Maureen, confirms that they only service Australian phone numbers and suggests that Marie contact the relevant department directly. The call ends with the representative thanking Marie and saying goodbye."},"intents":{"segments":[{"text":"I'm just having issues. I've got an phone from Mhmm. India, and I've got an Australian package on that. And it's giving me no service at the moment.","start_word":18,"end_word":45,"intents":[{"intent":"Resolve package issue","confidence_score":0.092467204}]},{"text":"I'll So give I them suggest a call. you contact them directly, yes, because they're the one who have your account. Alright.","start_word":191,"end_word":212,"intents":[{"intent":"Contact me directly","confidence_score":0.0000010795068}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi, Marie. I'm just having issues. I've got an phone from Mhmm. India, and I've got an Australian package on that.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.018612749874591827},{"text":"And it's giving me no service at the moment.","start_word":37,"end_word":45,"sentiment":"negative","sentiment_score":-0.4503135085105896},{"text":"For the last no. Since last night, there's no service on the phone. And where if I'm going into the Airtel app, it's giving me that the package is valid. It's still active. It's still on because we just recently recharged about two months back. So everything is working fine, but there is no it's coming it's come it's showing as no service. If you can please let have a look into it. Okay. I see. So just to confirm, you registered the number from Airtel India? Yeah. It's Air India. Yeah. Yeah. It's from India. It's it's a Mhmm. it's a old number. Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Okay. we are unable to resolve this issue for you as we are not affiliated with Alright. Airtel Not India. a problem. Okay. Yeah. I'll So give I them suggest a call. you contact them directly, yes, because they're the one who have your account. Alright. Okay. Not a problem.","start_word":46,"end_word":216,"sentiment":"neutral","sentiment_score":-0.11592122167348862},{"text":"Thank you so K. much. Thank you.","start_word":217,"end_word":223,"sentiment":"positive","sentiment_score":0.4043104350566864},{"text":"Bye. Have Bye.","start_word":224,"end_word":226,"sentiment":"neutral","sentiment_score":0.2499343752861023},{"text":"a great","start_word":227,"end_word":228,"sentiment":"positive","sentiment_score":0.5346754789352417}],"average":{"sentiment":"neutral","sentiment_score":-0.07711271856022978}}}}