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Abby. This call is being recorded. If you do not wish to be recorded, please let the operator know. Thank you for calling Abby. So that we can better assist you with your query, please select from the following options.\n\nPress 1 for customer service. Press 2 for accounts receivable. Press 3 for accounts payable. Press 9 to dial by first name, or press star to hear these options again. Please use your telephone keypad to enter the first two or more letters of the person's first name.\n\nAlice Williams, extension 3011. To complete your call to this person, press 1. To hear the next name, press 2. To repeat the current name, press 3. To start your search over, press Hello?\n\nIt is. I am not the CIO at Evie anymore. Hello? Hello? Stop.\n\nI'm not the CIO at Evie anymore, so you need to redirect your call. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"To Abby.","start":0.48,"end":1.3,"sentiment":"neutral","sentiment_score":-0.024247623048722744},{"text":"This call is being recorded.","start":1.76,"end":3.1399999,"sentiment":"neutral","sentiment_score":-0.06403671950101852},{"text":"If you do not wish to be recorded, please let the operator know.","start":3.6799998,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.1575804857107309},{"text":"Thank you for calling Abby.","start":10.4,"end":11.86,"sentiment":"neutral","sentiment_score":0.31556311845779417},{"text":"So that we can better assist you with your query, please select from the following options.","start":12.24,"end":16.585,"sentiment":"positive","sentiment_score":0.3420862853527069}],"sentiment":"neutral","sentiment_score":0.11302368292903028,"num_words":41,"start":0.48,"end":16.585},{"sentences":[{"text":"Press 1 for customer service.","start":17.365,"end":19.064999,"sentiment":"neutral","sentiment_score":0.025412138924002646},{"text":"Press 2 for accounts receivable.","start":19.605,"end":21.305,"sentiment":"neutral","sentiment_score":0.016287205368280412},{"text":"Press 3 for accounts payable.","start":21.925,"end":23.625,"sentiment":"neutral","sentiment_score":0.020090172439813613},{"text":"Press 9 to dial by first name, or press star to hear these options again.","start":24.085,"end":32.18,"sentiment":"neutral","sentiment_score":0.03003835758815209},{"text":"Please use your telephone keypad to enter the first two or more letters of the person's first name.","start":35.36,"end":41.38,"sentiment":"neutral","sentiment_score":0.02376997558813956}],"sentiment":"neutral","sentiment_score":0.0247371355847766,"num_words":48,"start":17.365,"end":41.38},{"sentences":[{"text":"Alice Williams, extension 3011.","start":55.324997,"end":59.43,"sentiment":"neutral","sentiment_score":0.01770184189081192},{"text":"To complete your call to this person, press 1.","start":59.57,"end":62.55,"sentiment":"neutral","sentiment_score":0.017421043064031336},{"text":"To hear the next name, press 2.","start":62.69,"end":65.19,"sentiment":"neutral","sentiment_score":0.007636579485344035},{"text":"To repeat the current name, press 3.","start":65.57,"end":68.07,"sentiment":"neutral","sentiment_score":0.007983483640210969},{"text":"To start your search over, press Hello?","start":68.369995,"end":78.2975,"sentiment":"neutral","sentiment_score":0.009570807018982512}],"sentiment":"neutral","sentiment_score":0.011880377827979186,"num_words":34,"start":55.324997,"end":78.2975},{"sentences":[{"text":"It is.","start":93.3,"end":94.04,"sentiment":"neutral","sentiment_score":0.04046741500496864},{"text":"I am not the CIO at Evie anymore.","start":107.97294,"end":110.47294,"sentiment":"neutral","sentiment_score":-0.23216184927150607},{"text":"Hello?","start":110.61294,"end":111.11294,"sentiment":"neutral","sentiment_score":-0.04871872812509537},{"text":"Hello?","start":111.172935,"end":111.57294,"sentiment":"neutral","sentiment_score":-0.07032810151576996},{"text":"Stop.","start":111.57294,"end":111.97294,"sentiment":"neutral","sentiment_score":-0.17973458766937256}],"sentiment":"neutral","sentiment_score":-0.15962626011325762,"num_words":13,"start":93.3,"end":111.97294},{"sentences":[{"text":"I'm not the CIO at Evie anymore, so you need to redirect your call.","start":111.97294,"end":116.93294,"sentiment":"neutral","sentiment_score":-0.3009154998830387},{"text":"Thank you.","start":116.93294,"end":117.57294,"sentiment":"neutral","sentiment_score":0.15481393039226532},{"text":"Bye.","start":117.57294,"end":118.07294,"sentiment":"neutral","sentiment_score":0.06132841482758522}],"sentiment":"neutral","sentiment_score":-0.22599180722061327,"num_words":17,"start":111.97294,"end":118.07294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To Abby. This call is being recorded. If you do not wish to be recorded, please let the operator know. Thank you for calling Abby. So that we can better assist you with your query, please select from the following options.\n\nPress 1 for customer service. Press 2 for accounts receivable. Press 3 for accounts payable. Press 9 to dial by first name, or press star to hear these options again. Please use your telephone keypad to enter the first two or more letters of the person's first name.\n\nAlice Williams, extension 3011. To complete your call to this person, press 1. To hear the next name, press 2. To repeat the current name, press 3. To start your search over, press Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Alice?\n\nChannel 1: It is.\n\nChannel 0: Oh, Alice. Good day to you. Just a really quick one, Alice. We're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts,\n\nChannel 1: I\n\nChannel 0: And\n\nChannel 1: am\n\nChannel 0: our\n\nChannel 1: not the\n\nChannel 0: AI\n\nChannel 1: CIO\n\nChannel 0: security\n\nChannel 1: at\n\nChannel 0: analyst\n\nChannel 1: Evie\n\nChannel 0: works\n\nChannel 1: anymore.\n\nChannel 0: 20\n\nChannel 1: Hello?\n\nChannel 0: four.\n\nChannel 1: Hello? Stop. I'm not the CIO at Evie anymore, so you need to redirect your call. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"To Abby.","start":0.48,"end":1.3,"sentiment":"neutral","sentiment_score":-0.024247623048722744},{"text":"This call is being recorded.","start":1.76,"end":3.1399999,"sentiment":"neutral","sentiment_score":-0.06403671950101852},{"text":"If you do not wish to be recorded, please let the operator know.","start":3.6799998,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.1575804857107309},{"text":"Thank you for calling Abby.","start":10.4,"end":11.86,"sentiment":"neutral","sentiment_score":0.31556311845779417},{"text":"So that we can better assist you with your query, please select from the following options.","start":12.24,"end":16.585,"sentiment":"positive","sentiment_score":0.3420862853527069}],"sentiment":"neutral","sentiment_score":0.11302368292903028,"channel":1,"num_words":41,"start":0.48,"end":16.585},{"sentences":[{"text":"Press 1 for customer 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3011.","start":55.324997,"end":59.43,"sentiment":"neutral","sentiment_score":0.01770184189081192},{"text":"To complete your call to this person, press 1.","start":59.57,"end":62.55,"sentiment":"neutral","sentiment_score":0.017421043064031336},{"text":"To hear the next name, press 2.","start":62.69,"end":65.19,"sentiment":"neutral","sentiment_score":0.007636579485344035},{"text":"To repeat the current name, press 3.","start":65.57,"end":68.07,"sentiment":"neutral","sentiment_score":0.007983483640210969},{"text":"To start your search over, press Hello?","start":68.369995,"end":78.2975,"sentiment":"neutral","sentiment_score":0.009570807018982512}],"sentiment":"neutral","sentiment_score":0.011880377827979186,"channel":1,"num_words":34,"start":55.324997,"end":78.2975},{"sentences":[{"text":"Oh, hi.","start":87.025,"end":87.845,"sentiment":"neutral","sentiment_score":0.01655247900635004},{"text":"This is Andrew from Vigilance 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not the CIO at Evie anymore, so you need to redirect your call.","start":111.97294,"end":116.93294,"sentiment":"neutral","sentiment_score":-0.3009154998830387},{"text":"Thank you.","start":116.93294,"end":117.57294,"sentiment":"neutral","sentiment_score":0.15481393039226532},{"text":"Bye.","start":117.57294,"end":118.07294,"sentiment":"neutral","sentiment_score":0.06132841482758522}],"sentiment":"neutral","sentiment_score":-0.215364390101872,"channel":1,"num_words":19,"start":111.172935,"end":118.07294}]},"summary":{"result":"success","short":"The customer calls Abby and is prompted to select from various options. They are then connected to an agent from Carrefourance AI who is helping small IT teams investigate alerts without hiring more analysts. The agent tries to redirect the call but the customer is not the CIO at Evie and ends the call."},"intents":{"segments":[{"text":"So that we can better assist you with your query, please select from the following options.","start_word":25,"end_word":40,"intents":[{"intent":"Assist with query","confidence_score":0.3863687}]},{"text":"I'm not the CIO at Evie anymore, so you need to redirect your call. Thank you.","start_word":184,"end_word":199,"intents":[{"intent":"Redirect call","confidence_score":0.25354528}]}]},"sentiments":{"segments":[{"text":"To Abby. This call is being recorded. If you do not wish to be recorded, please let the operator know. Thank you for calling Abby. So that we can better assist you with your query, please select from the following options. Press 1 for customer service. Press 2 for accounts receivable. Press 3 for accounts payable. Press 9 to dial by first name, or press star to hear these options again. Please use your telephone keypad to enter the first two or more letters of the person's first name. Alice Williams, extension 3011. To complete your call to this person, press 1. To hear the next name, press 2. To repeat the current name, press 3. To start your search over, press Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Alice? It is. Oh, Alice. Good day to you. Just a really quick one, Alice. We're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts, I And am our not the AI CIO security at analyst Evie works anymore. 20 Hello? four. Hello? Stop. I'm not the CIO at Evie anymore, so you need to redirect your call. Thank you. Bye.","start_word":0,"end_word":200,"sentiment":"neutral","sentiment_score":-0.0009210579446516932}],"average":{"sentiment":"neutral","sentiment_score":-0.0009210579323046136}}}}