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Good afternoon. Daniel, it's Ronald from Cloud Solution IT. How are you doing today? Oh, yeah.\n\nDaniel, I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five.\n\nYes, sir. Yes. I am, sir. It is not, sir. Company is based in Melbourne.\n\nYes, sir. Not a telemarketer, sir. Actually, I was hired by the the the company as a not virtual assistance, sir, as outsourced in a different company. Yep. But I'm working directly but I'm working directly with the company.\n\nCan I ask why? Mhmm. Alright. Okay, sir. 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Yep.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.12993478775024414},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.3927137404680252},{"text":"Daniel, it's Ronald from Cloud Solution IT.","start":4.96,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2607376447745732},{"text":"How are you doing today?","start":9.76,"end":10.9,"sentiment":"neutral","sentiment_score":0.2705391526222229},{"text":"Oh, yeah.","start":13.735,"end":14.315,"sentiment":"neutral","sentiment_score":0.07262299209833145}],"sentiment":"neutral","sentiment_score":0.24932161937741673,"num_words":17,"start":3.1999998,"end":14.315},{"sentences":[{"text":"Daniel, I hope you still remember the company because the last time that we touched base with you, it was the September of last year.","start":14.455,"end":22.075,"sentiment":"neutral","sentiment_score":0.060552504062652585},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":22.535,"end":33.37,"sentiment":"neutral","sentiment_score":0.10534718950037603},{"text":"Name of the company again, it's Cloud Solution IT.","start":34.39,"end":37.85,"sentiment":"neutral","sentiment_score":0.11362871527671814},{"text":"We are a managed service provider.","start":38.79,"end":41.21,"sentiment":"neutral","sentiment_score":0.10895585144559543},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five.","start":41.815,"end":52.875,"sentiment":"neutral","sentiment_score":0.10068857148289681}],"sentiment":"neutral","sentiment_score":0.09250978958503954,"num_words":87,"start":14.455,"end":52.875},{"sentences":[{"text":"Yes, sir.","start":53.975,"end":54.714996,"sentiment":"neutral","sentiment_score":0.041661303490400314},{"text":"Yes.","start":55.530003,"end":55.77,"sentiment":"neutral","sentiment_score":0.01983842626214027},{"text":"I am, sir.","start":55.77,"end":56.83,"sentiment":"neutral","sentiment_score":-0.0024021435528993607},{"text":"It is not, sir.","start":60.170002,"end":61.21,"sentiment":"neutral","sentiment_score":-0.06277093384414911},{"text":"Company is based in Melbourne.","start":61.21,"end":62.59,"sentiment":"neutral","sentiment_score":-0.03734992779791355}],"sentiment":"neutral","sentiment_score":-0.02279191811879476,"num_words":15,"start":53.975,"end":62.59},{"sentences":[{"text":"Yes, sir.","start":65.130005,"end":65.95,"sentiment":"neutral","sentiment_score":-0.011051104869693518},{"text":"Not a telemarketer, sir.","start":72.265,"end":73.865,"sentiment":"neutral","sentiment_score":-0.09323827922344208},{"text":"Actually, I was hired by the the the company as a not virtual assistance, sir, as outsourced in a different company.","start":73.865,"end":85.399994,"sentiment":"neutral","sentiment_score":-0.091755591687702},{"text":"Yep.","start":88.259995,"end":88.759995,"sentiment":"neutral","sentiment_score":0.001338308909907937},{"text":"But I'm working directly but I'm working directly with the company.","start":89.38,"end":93.315,"sentiment":"neutral","sentiment_score":-0.000971138837154616}],"sentiment":"neutral","sentiment_score":-0.05977607616342795,"num_words":39,"start":65.130005,"end":93.315},{"sentences":[{"text":"Can I ask why?","start":97.315,"end":98.375,"sentiment":"neutral","sentiment_score":-0.09769910760223866},{"text":"Mhmm.","start":106.579994,"end":107.079994,"sentiment":"neutral","sentiment_score":-0.2585347592830658},{"text":"Alright.","start":124.075005,"end":124.575005,"sentiment":"negative","sentiment_score":-0.3447321355342865},{"text":"Okay, sir.","start":137.93,"end":138.67,"sentiment":"neutral","sentiment_score":-0.23584184050559998},{"text":"But just to let you know, Daniel, this is this this would not be the first time that I talked to you.","start":140.73,"end":146.51,"sentiment":"neutral","sentiment_score":-0.07810922017828985}],"sentiment":"neutral","sentiment_score":-0.10613832833866278,"num_words":30,"start":97.315,"end":146.51},{"sentences":[{"text":"I think the last yep.","start":146.69687,"end":148.15688,"sentiment":"neutral","sentiment_score":0.03357587233185768},{"text":"Yep.","start":149.17686,"end":149.67686,"sentiment":"neutral","sentiment_score":0.07830268144607544}],"sentiment":"neutral","sentiment_score":0.04103034051756064,"num_words":6,"start":146.69687,"end":149.67686}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Good, Ronald. What can I do? Filipino. Is the company Filipino in Melbourne? And so you have been engaged as a telemarketer. You're a virtual assistant. You're outsourced. So you're an outsourced telemarketing organization. Yeah. Look. The answer is not. The reality is is that yeah. Yeah. Because it's way too much time for me to investigate. You know, when somebody rings up and says I wanna introduce the company, it would take me so much time to evaluate the validity of your claims and who you are to work out where you would add value. It's way too hard, and I've already spent enough time on this phone call. So I would love it if you took me off your list because I think under no circumstances would I ever buy anything from a cold call. Especially these days, it would make it much, much harder for me to engage with anyone that came from a cold call. So I think take me off the list. Save us all time. Okay. Good. Now now I know. Okay. Thank you. Have a good day. 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Hello? Good, Ronald. What can I do? Filipino.\n\nIs the company Filipino in Melbourne? And so you have been engaged as a telemarketer. You're a virtual assistant. You're outsourced. So you're an outsourced telemarketing organization.\n\nYeah. Look. The answer is not. The reality is is that yeah. Yeah.\n\nBecause it's way too much time for me to investigate. You know, when somebody rings up and says I wanna introduce the company, it would take me so much time to evaluate the validity of your claims and who you are to work out where you would add value. It's way too hard, and I've already spent enough time on this phone call. So I would love it if you took me off your list because I think under no circumstances would I ever buy anything from a cold call. Especially these days, it would make it much, much harder for me to engage with anyone that came from a cold call.\n\nSo I think take me off the list. Save us all time. Okay. Good. Now now I know.\n\nOkay. Thank you. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.02143312990665436},{"text":"Hello?","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.2608274221420288},{"text":"Good, Ronald.","start":11.12,"end":11.94,"sentiment":"positive","sentiment_score":0.4717227816581726},{"text":"What can I do?","start":12.0,"end":12.885,"sentiment":"neutral","sentiment_score":0.22952328622341156},{"text":"Filipino.","start":56.39,"end":56.89,"sentiment":"neutral","sentiment_score":-0.02285931073129177}],"sentiment":"neutral","sentiment_score":0.23565999439193142,"num_words":9,"start":0.64,"end":56.89},{"sentences":[{"text":"Is the company Filipino in Melbourne?","start":57.27,"end":64.17,"sentiment":"neutral","sentiment_score":-0.027862732609113056},{"text":"And so you have been engaged as a telemarketer.","start":65.91,"end":70.445,"sentiment":"neutral","sentiment_score":-0.053725177629126444},{"text":"You're a virtual assistant.","start":77.94499,"end":79.564995,"sentiment":"neutral","sentiment_score":-0.06219324469566345},{"text":"You're outsourced.","start":85.8,"end":87.020004,"sentiment":"neutral","sentiment_score":-0.1139528937637806},{"text":"So you're an outsourced telemarketing organization.","start":87.32,"end":90.380005,"sentiment":"neutral","sentiment_score":0.0014027471843292005}],"sentiment":"neutral","sentiment_score":-0.04144315842670578,"num_words":27,"start":57.27,"end":90.380005},{"sentences":[{"text":"Yeah.","start":93.64,"end":94.14,"sentiment":"neutral","sentiment_score":-0.005963772535324097},{"text":"Look.","start":94.805,"end":95.305,"sentiment":"neutral","sentiment_score":-0.018804989755153656},{"text":"The answer is not.","start":95.365005,"end":96.745,"sentiment":"neutral","sentiment_score":-0.10251650772988796},{"text":"The reality is is that yeah.","start":96.965004,"end":98.725006,"sentiment":"neutral","sentiment_score":-0.08249853613475959},{"text":"Yeah.","start":98.725006,"end":99.045006,"sentiment":"neutral","sentiment_score":-0.1058451235294342}],"sentiment":"neutral","sentiment_score":-0.07966701027292472,"num_words":13,"start":93.64,"end":99.045006},{"sentences":[{"text":"Because it's way too much time for me to investigate.","start":99.045006,"end":101.945,"sentiment":"negative","sentiment_score":-0.42199986428022385},{"text":"You know, when somebody rings up and says I wanna introduce the company, it would take me so much time to evaluate the validity of your claims and who you are to work out where you would add value.","start":102.005005,"end":115.16,"sentiment":"neutral","sentiment_score":-0.25762816136464095},{"text":"It's way too hard, and I've already spent enough time on this phone call.","start":115.3,"end":119.880005,"sentiment":"negative","sentiment_score":-0.5688702102218356},{"text":"So I would love it if you took me off your list because I think under no circumstances would I ever buy anything from a cold call.","start":119.94,"end":128.995,"sentiment":"negative","sentiment_score":-0.5544822734815104},{"text":"Especially these days, it would make it much, much harder for me to engage with anyone that came from a cold call.","start":129.695,"end":137.1,"sentiment":"negative","sentiment_score":-0.5590606507929888}],"sentiment":"negative","sentiment_score":-0.4419824605408524,"num_words":112,"start":99.045006,"end":137.1},{"sentences":[{"text":"So I think take me off the list.","start":137.1,"end":138.7,"sentiment":"neutral","sentiment_score":-0.25442411564290524},{"text":"Save us all time.","start":138.7,"end":140.16,"sentiment":"neutral","sentiment_score":-0.1483747847378254},{"text":"Okay.","start":146.54001,"end":146.94,"sentiment":"neutral","sentiment_score":0.05820503085851669},{"text":"Good.","start":146.94,"end":147.26001,"sentiment":"neutral","sentiment_score":0.14713707566261292},{"text":"Now now I know.","start":147.26001,"end":148.48001,"sentiment":"neutral","sentiment_score":0.009390498977154493}],"sentiment":"neutral","sentiment_score":-0.13255488675915533,"num_words":18,"start":137.1,"end":148.48001},{"sentences":[{"text":"Okay.","start":148.63687,"end":148.89687,"sentiment":"neutral","sentiment_score":0.1467629075050354},{"text":"Thank you.","start":148.89687,"end":149.41687,"sentiment":"neutral","sentiment_score":0.3265058398246765},{"text":"Have a good day.","start":149.41687,"end":150.15688,"sentiment":"positive","sentiment_score":0.7252365797758102},{"text":"Bye.","start":150.15688,"end":150.65688,"sentiment":"neutral","sentiment_score":-0.0918993279337883}],"sentiment":"positive","sentiment_score":0.45110269729048014,"num_words":8,"start":148.63687,"end":150.65688}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. Daniel, it's Ronald from Cloud Solution IT.\n\nChannel 1: Hello?\n\nChannel 0: How are you doing today?\n\nChannel 1: Good, Ronald. What can I do?\n\nChannel 0: Oh, yeah. Daniel, I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five. Yes, sir. Yes. I am, sir.\n\nChannel 1: Filipino. Is the company Filipino\n\nChannel 0: It is not, sir. Company is based in Melbourne.\n\nChannel 1: in Melbourne?\n\nChannel 0: Yes, sir.\n\nChannel 1: And so you have been engaged as a telemarketer.\n\nChannel 0: Not a telemarketer, sir. Actually, I was hired by the the the company\n\nChannel 1: You're\n\nChannel 0: as\n\nChannel 1: a\n\nChannel 0: a\n\nChannel 1: virtual assistant.\n\nChannel 0: not virtual assistance, sir, as outsourced in a different company.\n\nChannel 1: You're outsourced. So you're an\n\nChannel 0: Yep.\n\nChannel 1: outsourced telemarketing\n\nChannel 0: But I'm working\n\nChannel 1: organization.\n\nChannel 0: directly but I'm working directly with the company.\n\nChannel 1: Yeah. Look. The answer is not. The reality\n\nChannel 0: Can I\n\nChannel 1: is\n\nChannel 0: ask why?\n\nChannel 1: is that yeah. Yeah. Because it's way too much time for me to investigate. You know, when somebody rings up and says I wanna introduce the company, it would\n\nChannel 0: Mhmm.\n\nChannel 1: take me so much time to evaluate the validity of your claims and who you are to work out where you would add value. It's way too hard, and I've already spent enough time on this phone call. So I would love it if you took me off your list because\n\nChannel 0: Alright.\n\nChannel 1: I think under no circumstances would I ever buy anything from a cold call. Especially these days, it would make it much, much harder for me to engage with anyone that came from a cold call. So I think take me\n\nChannel 0: Okay,\n\nChannel 1: off\n\nChannel 0: sir.\n\nChannel 1: the list. Save us all time.\n\nChannel 0: But just to let you know, Daniel, this is this this would not be the first time that I talked to you.\n\nChannel 1: Okay.\n\nChannel 0: I think\n\nChannel 1: Good.\n\nChannel 0: the\n\nChannel 1: Now\n\nChannel 0: last\n\nChannel 1: now\n\nChannel 0: yep.\n\nChannel 1: I know. Okay. Thank you.\n\nChannel 0: Yep.\n\nChannel 1: Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.02143312990665436}],"sentiment":"neutral","sentiment_score":0.02143312990665436,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.12993478775024414},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.3927137404680252},{"text":"Daniel, it's Ronald from Cloud Solution IT.","start":4.96,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2607376447745732}],"sentiment":"neutral","sentiment_score":0.2740525782108307,"channel":0,"num_words":10,"start":3.1999998,"end":9.139999},{"sentences":[{"text":"Hello?","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.2608274221420288}],"sentiment":"neutral","sentiment_score":0.2608274221420288,"channel":1,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"How are you doing today?","start":9.76,"end":10.9,"sentiment":"neutral","sentiment_score":0.2705391526222229}],"sentiment":"neutral","sentiment_score":0.2705391526222229,"channel":0,"num_words":5,"start":9.76,"end":10.9},{"sentences":[{"text":"Good, Ronald.","start":11.12,"end":11.94,"sentiment":"positive","sentiment_score":0.4717227816581726},{"text":"What can I do?","start":12.0,"end":12.885,"sentiment":"neutral","sentiment_score":0.22952328622341156}],"sentiment":"neutral","sentiment_score":0.3102564513683319,"channel":1,"num_words":6,"start":11.12,"end":12.885},{"sentences":[{"text":"Oh, yeah.","start":13.735,"end":14.315,"sentiment":"neutral","sentiment_score":0.07262299209833145},{"text":"Daniel, I hope you still remember the company because the last time that we touched base with you, it was the September of last year.","start":14.455,"end":22.075,"sentiment":"neutral","sentiment_score":0.060552504062652585},{"text":"And during that time, I was trying to arrange a meeting with you 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Daniel is hesitant to introduce the company to Ronald because it would make it difficult for him to engage with anyone from a cold call. He asks to be taken off the list and informs Daniel that this is not the first time he has talked to him."},"intents":{"segments":[{"text":"Because it's way too much time for me to investigate. You know, when somebody rings up and says I wanna introduce the company, it would Mhmm. take me so much time to evaluate the validity of your claims and who you are to work out where you would add value.","start_word":211,"end_word":260,"intents":[{"intent":"Educate on company's role","confidence_score":0.000020274862}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07568395882844925},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.37372684478759766},{"text":"Daniel, it's Ronald from Cloud Solution IT. How Hello? are you doing today?","start_word":4,"end_word":16,"sentiment":"neutral","sentiment_score":0.271299809217453},{"text":"Good, Ronald.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.4717227816581726},{"text":"What can I do? Oh, yeah. Daniel, I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five. Yes, sir. Yes. I am, sir. Filipino. Is the company Filipino It is not, sir. Company is based in Melbourne. in Melbourne? Yes, sir. And so you have been engaged as a telemarketer. Not a telemarketer, sir. Actually, I was hired by the the the company You're as a a virtual assistant. not virtual assistance, sir, as outsourced in a different company. You're outsourced. So you're an Yep. outsourced telemarketing But I'm working organization. directly but I'm working directly with the company. Yeah. Look. The answer is not. The reality Can I is ask why? is that yeah. Yeah.","start_word":19,"end_word":210,"sentiment":"neutral","sentiment_score":0.01081553155866762},{"text":"Because it's way too much time for me to investigate.","start_word":211,"end_word":220,"sentiment":"negative","sentiment_score":-0.4055145978927612},{"text":"You know, when somebody rings up and says I wanna introduce the company, it would Mhmm. take me so much time to evaluate the validity of your claims and who you are to work out where you would add value.","start_word":221,"end_word":260,"sentiment":"neutral","sentiment_score":-0.25600185990333557},{"text":"It's way too hard, and I've already spent enough time on this phone call. So I would love it if you took me off your list because Alright. I think under no circumstances would I ever buy anything from a cold call. Especially these days, it would make it much, much harder for me to engage with anyone that came from a cold call.","start_word":261,"end_word":324,"sentiment":"negative","sentiment_score":-0.5484024286270142},{"text":"So I think take me Okay, off sir. the list. Save us all time. But just to let you know, Daniel, this is this this would not be the first time that I talked to you. Okay. I think Good. the Now last now yep. I know. Okay. Thank you. Yep.","start_word":325,"end_word":375,"sentiment":"neutral","sentiment_score":-0.05592140927910805},{"text":"Have a good day. Bye.","start_word":376,"end_word":380,"sentiment":"positive","sentiment_score":0.591096043586731}],"average":{"sentiment":"neutral","sentiment_score":-0.09080548313276852}}}}