{"metadata":{"transaction_key":"deprecated","request_id":"019eddaa-3379-7c11-a168-369df62848d2","sha256":"21d5730d84b72b9ad6fde404ba58ae7a0aaf3fb224f3b091a84be32a06fa94b8","created":"2026-06-19T02:16:20.441Z","duration":12.023937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You've been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"you've","start":0.08,"end":0.39999998,"confidence":0.98706055,"punctuated_word":"You've","sentiment":"negative","sentiment_score":-0.7383750677108765},{"word":"been","start":0.39999998,"end":0.64,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.7882097959518433},{"word":"forwarded","start":0.64,"end":1.04,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.801437258720398},{"word":"to","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8336759209632874},{"word":"voice","start":1.28,"end":1.52,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.798963189125061},{"word":"mail","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7873046398162842},{"word":"the","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8062681555747986},{"word":"person","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7936578392982483},{"word":"you're","start":2.6399999,"end":2.96,"confidence":0.9316406,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8018455505371094},{"word":"trying","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8273853659629822},{"word":"to","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8180849552154541},{"word":"reach","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8175937533378601},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8766859173774719},{"word":"not","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8865053057670593},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8212283849716187},{"word":"at","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4262148141860962},{"word":"the","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41527190804481506},{"word":"tone","start":5.12,"end":5.6,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3594474792480469},{"word":"please","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3777475357055664},{"word":"record","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4082483649253845},{"word":"your","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3685159981250763},{"word":"message","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.33488431572914124},{"word":"when","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.21525299549102783},{"word":"you","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.25516706705093384},{"word":"have","start":7.52,"end":7.68,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19024287164211273},{"word":"finished","start":7.68,"end":8.16,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1975613832473755},{"word":"recording","start":8.16,"end":8.66,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2467779666185379},{"word":"you","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2972739636898041},{"word":"may","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.3310937285423279},{"word":"hang","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.33900773525238037},{"word":"up","start":9.28,"end":9.78,"confidence":0.9980469,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.19997231662273407}],"paragraphs":{"transcript":"\nYou've been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You've been forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.7913276453812917},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.8276950253380669},{"text":"At the tone, please record your message.","start":4.72,"end":6.98,"sentiment":"negative","sentiment_score":-0.3843329165663038},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.78,"sentiment":"neutral","sentiment_score":-0.2524833364619149}],"sentiment":"negative","sentiment_score":-0.5535452111113456,"num_words":31,"start":0.08,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You've been forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.7913276453812917},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.8276950253380669},{"text":"At the tone, please record your message.","start":4.72,"end":6.98,"sentiment":"negative","sentiment_score":-0.3843329165663038},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.78,"sentiment":"neutral","sentiment_score":-0.2524833364619149}],"sentiment":"negative","sentiment_score":-0.5535452111113456,"channel":1,"num_words":31,"start":0.08,"end":9.78}]},"summary":{"result":"success","short":"You've been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":22,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.87324756}]}]},"sentiments":{"segments":[{"text":"You've been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":21,"sentiment":"negative","sentiment_score":-0.679751455783844},{"text":"When you have finished recording, you may hang up.","start_word":22,"end_word":30,"sentiment":"neutral","sentiment_score":-0.26411595940589905}],"average":{"sentiment":"negative","sentiment_score":-0.5708945138113839}}}}