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Hi. Very good afternoon. My name is Sanjay, and I have a mobile number which is in roaming in Australia. And I would like to make that number into a eSIM number on the phone. So the phone number is Indian phone number 91. Yeah. Mhmm. Yeah. Mhmm. Okay. Okay. Fine. That makes sense. I was trying to alright. Fine. No problem. I'll I'll get back to them. Yeah. Thank you. No, too. No worries. You two have a good one. Bye. 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Hi. Very good afternoon. My name is Sanjay, and I have a mobile number which is in roaming in Australia. And I would like to make that number into a eSIM number on the phone.\n\nSo the phone number is Indian phone number 91. Yeah. Mhmm. Yeah. Mhmm.\n\nOkay. Okay. Fine. That makes sense. I was trying to alright.\n\nFine. No problem. I'll I'll get back to them. Yeah. Thank you.\n\nNo, too. No worries. You two have a good one. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.20537534356117249},{"text":"Hi.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.2810441851615906},{"text":"Very good afternoon.","start":5.92,"end":6.72,"sentiment":"positive","sentiment_score":0.4461929500102997},{"text":"My name is Sanjay, and I have a mobile number which is in roaming in Australia.","start":6.72,"end":12.58,"sentiment":"neutral","sentiment_score":0.1606015251018107},{"text":"And I would like to make that number into a eSIM number on the phone.","start":13.705,"end":19.085,"sentiment":"neutral","sentiment_score":0.14505335489908855}],"sentiment":"neutral","sentiment_score":0.18251175288524893,"num_words":36,"start":5.2,"end":19.085},{"sentences":[{"text":"So the phone number is Indian phone number 91.","start":23.224998,"end":27.324999,"sentiment":"neutral","sentiment_score":0.008135419856343005},{"text":"Yeah.","start":27.544998,"end":27.75,"sentiment":"neutral","sentiment_score":0.01778959110379219},{"text":"Mhmm.","start":27.75,"end":28.25,"sentiment":"neutral","sentiment_score":0.012928060255944729},{"text":"Yeah.","start":37.91,"end":38.41,"sentiment":"neutral","sentiment_score":0.012891143560409546},{"text":"Mhmm.","start":40.95,"end":41.45,"sentiment":"neutral","sentiment_score":0.01597134955227375}],"sentiment":"neutral","sentiment_score":0.01021530178303902,"num_words":13,"start":23.224998,"end":41.45},{"sentences":[{"text":"Okay.","start":51.145,"end":51.645,"sentiment":"neutral","sentiment_score":0.0024242810904979706},{"text":"Okay.","start":57.899998,"end":58.219997,"sentiment":"neutral","sentiment_score":0.05269312858581543},{"text":"Fine.","start":58.219997,"end":58.539997,"sentiment":"neutral","sentiment_score":0.07701129466295242},{"text":"That makes sense.","start":58.539997,"end":59.5,"sentiment":"neutral","sentiment_score":0.061544922490914665},{"text":"I was trying to alright.","start":59.5,"end":61.5,"sentiment":"neutral","sentiment_score":0.03118768222630024}],"sentiment":"neutral","sentiment_score":0.042972898449410095,"num_words":11,"start":51.145,"end":61.5},{"sentences":[{"text":"Fine.","start":61.5,"end":61.659996,"sentiment":"neutral","sentiment_score":0.07565799355506897},{"text":"No problem.","start":61.659996,"end":62.3,"sentiment":"neutral","sentiment_score":0.11322921141982079},{"text":"I'll I'll get back to them.","start":62.3,"end":63.54894,"sentiment":"neutral","sentiment_score":0.08266722659269969},{"text":"Yeah.","start":65.28894,"end":65.68894,"sentiment":"neutral","sentiment_score":0.2345137894153595},{"text":"Thank you.","start":65.68894,"end":66.50894,"sentiment":"positive","sentiment_score":0.5416527688503265}],"sentiment":"neutral","sentiment_score":0.1763282585889101,"num_words":12,"start":61.5,"end":66.50894},{"sentences":[{"text":"No, too.","start":68.48894,"end":69.12894,"sentiment":"neutral","sentiment_score":0.15769986808300018},{"text":"No worries.","start":69.12894,"end":69.768936,"sentiment":"neutral","sentiment_score":0.22536083310842514},{"text":"You two have a good one.","start":69.768936,"end":70.908936,"sentiment":"positive","sentiment_score":0.3745142916838328},{"text":"Bye.","start":71.84894,"end":72.088936,"sentiment":"neutral","sentiment_score":0.1352718323469162},{"text":"Bye.","start":72.088936,"end":72.588936,"sentiment":"neutral","sentiment_score":0.0840020552277565}],"sentiment":"neutral","sentiment_score":0.26937342000504333,"num_words":12,"start":68.48894,"end":72.588936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. Very good afternoon. My name is Sanjay, and I have a mobile number which is in roaming in Australia. And I would like to make that number into a eSIM number on the phone.\n\nChannel 0: Oh, what is the phone number?\n\nChannel 1: So the phone number is Indian phone number\n\nChannel 0: Oh,\n\nChannel 1: 91. Yeah. Mhmm.\n\nChannel 0: I got it. So, technically, we don't cater any other phone number besides with Australian phone number. You have reached Airtel Australia. What\n\nChannel 1: Yeah.\n\nChannel 0: we do is to provide Internet service\n\nChannel 1: Mhmm.\n\nChannel 0: here in Australia and a mobile plan services. So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which\n\nChannel 1: Okay.\n\nChannel 0: is Airtel India. We're a separate organization. It's just the same Airtel name.\n\nChannel 1: Okay. Fine. That makes\n\nChannel 0: Yeah.\n\nChannel 1: sense. I was trying to alright. Fine. No problem. I'll I'll get back to them.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Thank\n\nChannel 0: I appreciate\n\nChannel 1: you.\n\nChannel 0: your time anyway. Have a good one.\n\nChannel 1: No, too. No worries. You two have a good one.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.3174208402633667},{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.5034449398517609},{"text":"Thank you so much for calling your account.","start":1.12,"end":3.04,"sentiment":"positive","sentiment_score":0.7406565994024277},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.6118280192216238}],"sentiment":"positive","sentiment_score":0.6423842135597678,"channel":0,"num_words":17,"start":0.24,"end":4.34},{"sentences":[{"text":"Yeah.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.20537534356117249},{"text":"Hi.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.2810441851615906},{"text":"Very good afternoon.","start":5.92,"end":6.72,"sentiment":"positive","sentiment_score":0.4461929500102997},{"text":"My name is Sanjay, and I have a 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it.","start":28.58,"end":29.54,"sentiment":"neutral","sentiment_score":0.016129058475295704},{"text":"So, technically, we don't cater any other phone number besides with Australian phone number.","start":29.54,"end":35.0,"sentiment":"neutral","sentiment_score":-0.03427014227158257},{"text":"You have reached Airtel Australia.","start":35.14,"end":37.16,"sentiment":"neutral","sentiment_score":-0.018496710807085037},{"text":"What","start":37.7,"end":37.940002,"sentiment":"neutral","sentiment_score":-0.0008010938763618469}],"sentiment":"neutral","sentiment_score":-0.022812150621219822,"channel":0,"num_words":23,"start":28.58,"end":37.940002},{"sentences":[{"text":"Yeah.","start":37.91,"end":38.41,"sentiment":"neutral","sentiment_score":0.012891143560409546}],"sentiment":"neutral","sentiment_score":0.012891143560409546,"channel":1,"num_words":1,"start":37.91,"end":38.41},{"sentences":[{"text":"we do is to provide Internet 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customer calls to make their mobile number into an eSIM number on their Australian phone. The agent explains that they don't cater to any other phone numbers except for Australian ones and provides the customer with Airtel India, a separate organization that provides internet and mobile plans. The call ends with the agent thanking the customer for their time and saying goodbye."},"intents":{"segments":[{"text":"My name is Sanjay, and I have a mobile number which is in roaming in Australia. And I would like to make that number into a eSIM number on the phone.","start_word":22,"end_word":52,"intents":[{"intent":"Make esim number","confidence_score":0.15657562}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3174208402633667},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6519826650619507},{"text":"Yeah. Hi.","start_word":17,"end_word":18,"sentiment":"neutral","sentiment_score":0.24320976436138153},{"text":"Very good afternoon.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.42271241545677185},{"text":"My name is Sanjay, and I have a mobile number which is in roaming in Australia. And I would like to make that number into a eSIM number on the phone. Oh, what is the phone number? So the phone number is Indian phone number Oh, 91. Yeah. Mhmm. I got it. So, technically, we don't cater any other phone number besides with Australian phone number. You have reached Airtel Australia. What Yeah. we do is to provide Internet service Mhmm. here in Australia and a mobile plan services. So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which Okay. is Airtel India. We're a separate organization. It's just the same Airtel name. Okay. Fine. That makes Yeah. sense. I was trying to alright. Fine. No problem. I'll I'll get back to them. Okay. Sure. Yeah.","start_word":22,"end_word":170,"sentiment":"neutral","sentiment_score":0.046681880950927734},{"text":"And Thank I appreciate you. your time anyway. Have a good one.","start_word":171,"end_word":182,"sentiment":"positive","sentiment_score":0.4897529482841492},{"text":"No, too. No worries.","start_word":183,"end_word":186,"sentiment":"neutral","sentiment_score":0.19251565635204315},{"text":"You two have a good one.","start_word":187,"end_word":192,"sentiment":"positive","sentiment_score":0.37693119049072266},{"text":"Bye bye. Bye. Bye.","start_word":193,"end_word":196,"sentiment":"neutral","sentiment_score":0.15796588361263275}],"average":{"sentiment":"neutral","sentiment_score":0.1393174990801744}}}}