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So sometimes because we didn't do the cancellation of rest or the the final rollover, I imagine. Did we leave the final rollover? Like, we didn't action that? Okay. Because then that can happen. It's like when you transfer cover, you feel like it cancels the rest one and it's now in NatWest, but it's kind of duplicating the cover in NatWest. And unless normally, what would happen, obviously, that we would do the insurance transfer and then basically do the final rollover, which would automatically cancel those insurances. If we didn't do that, then there can be where you have the the the duplicate, basically, the new cover in that wealth. But if we haven't then canceled the rest insurance, then that's also in place. Mhmm. Yep. Yep. Yep. Mhmm. Okay. So the cover as well? Yeah. Okay. Well, bad news for OQ is that there's more more remediation with her because we now have to refund the double insurances as well. But good news for client because I was really concerned that I was like, if we did not transfer the cover back last year, what if she's had an illness? What if she's been off work and we cannot do it anymore? So it's like, good thing she has the new cover in Nat Wells. Bad news, there's a lot more remediation from Oakview. Yay. So excited. So I have I've flagged with management the issue with investments. But when I did look at it briefly yesterday, I assumed that we did the final rollover and the insurance transfer, and it was just the investment switch because that was kind of the issue we were heading with all the others. But when I opened the docs, I was like, hang on a minute. So so for the docs anyway for her, we then have to include both. So both insurances. Yes. Because that's what she currently has. So that is not her position, though, but that is right now. She has double insurances. She still have the money in rest. And I'll and also her performance is negative 2.2. So this will be a fun one. Yeah. So it's like like, imagine telling a client, hey. We kind of stuffed up back in November. We didn't do the investments. We didn't cancel your insurances. We didn't do the rollover. Your performance is negative 2.2. So please sign the new one, Jose. No. Not at all. I'll just have to see how she goes and just most of them is just being honest, and it's like, look. It's what it is. I'm really sorry. If you were negatively impacted, which she was, you'll get refunded. Like, you'll get reimbursed, and that's all we can do, essentially. Yes. Yeah. And the insurance says have the contributions been re redirected? Do you know? Does it say anywhere? If not, I can't check later. No. It doesn't say in the yeah. Okay. Cool. That's all good. Right. Like, I'm searching a little mediation, honestly. Yes. No. It's what it is. At least we're finding it. You know? Yep. Exactly. Exactly. And if we yes. Because if all these people came and say, hey. Why is this? You're kind of like, at least it's like, hey. Yep. Sorry. We found this. We're being upfront, and we're trying to fix fix it. You know? Yes. No. No. And I, for some reason, thought because you were completely red and you and you had, like, a, like, a red with, like obviously, if you're in a meeting, that explains it. But you with, like, stop button kinda thing. And I was like, oh, okay. Maybe you're not in today. So that's why I was like, oh, and then I was like, I just thought Michelle, and I was like, so I messaged Michelle. So, hey. And she's like, no. Okay then. I was like, oh, okay. Cool. Because otherwise, I wouldn't have bothered Michelle if I knew you were on. That was just my bad. Yeah. Yep. Yes. Jalene Ransom at 05:30. Yes. Yeah. But those are the only two ARs today, so that's good. Yep. Tuesday. Yeah. Because it's, like, it's concerning that it's, like, I I'm just assuming now, but I feel like he's, I don't know, given up or something because this is not like I told you guys that I've had some issues with docs, but that's been more the rare occasion, not enough for me to be like, look. This is an issue, and I'll bring it up to you guys. It was more like oh, way more. Like, it used to be one every now and then that I was like, oh, hey. The OSA or, oh, hey. You forgot this. It was, like, maybe one in every, like, I don't know, five or so. Like, it wasn't that frequent. Whereas now, like, the last week, it's been ev or working a bit. It's been every single one there's been issues with. So it's like either he just doesn't care as much anymore or he's a bit off it. I don't know. Because Yeah. You think it'll be the opposite? Like, if you've had a bit of a a bit of a slap on the wrist that you'd be like, oh, okay. Head down. I'm gonna do everything. No. No. But Yeah. So not good. No worries. Hopefully, daily is good, and thanks for sorting Christie out for me. Yep. Great. Thank you, Kaiden. Let me know if there's anything else. Mhmm. 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Go ahead. How are you? Yes. No.\n\nIt's not your fault. Good. Good. Pretty productive this morning, which is good. Getting a lot done.\n\nSo yeah. You? I yep. Yeah. Mhmm.\n\nOkay. Yeah. So sometimes because we didn't do the cancellation of rest or the the final rollover, I imagine. Did we leave the final rollover? Like, we didn't action that?\n\nOkay. Because then that can happen. It's like when you transfer cover, you feel like it cancels the rest one and it's now in NatWest, but it's kind of duplicating the cover in NatWest. And unless normally, what would happen, obviously, that we would do the insurance transfer and then basically do the final rollover, which would automatically cancel those insurances. If we didn't do that, then there can be where you have the the the duplicate, basically, the new cover in that wealth.\n\nBut if we haven't then canceled the rest insurance, then that's also in place. Mhmm. Yep. Yep. Yep.\n\nMhmm. Okay. So the cover as well? Yeah. Okay.\n\nWell, bad news for OQ is that there's more more remediation with her because we now have to refund the double insurances as well. But good news for client because I was really concerned that I was like, if we did not transfer the cover back last year, what if she's had an illness? What if she's been off work and we cannot do it anymore? So it's like, good thing she has the new cover in Nat Wells. Bad news, there's a lot more remediation from Oakview.\n\nYay. So excited. So I have I've flagged with management the issue with investments. But when I did look at it briefly yesterday, I assumed that we did the final rollover and the insurance transfer, and it was just the investment switch because that was kind of the issue we were heading with all the others. But when I opened the docs, I was like, hang on a minute.\n\nSo so for the docs anyway for her, we then have to include both. So both insurances. Yes. Because that's what she currently has. So that is not her position, though, but that is right now.\n\nShe has double insurances. She still have the money in rest. And I'll and also her performance is negative 2.2. So this will be a fun one. Yeah.\n\nSo it's like like, imagine telling a client, hey. We kind of stuffed up back in November. We didn't do the investments. We didn't cancel your insurances. We didn't do the rollover.\n\nYour performance is negative 2.2. So please sign the new one, Jose. No. Not at all. I'll just have to see how she goes and just most of them is just being honest, and it's like, look.\n\nIt's what it is. I'm really sorry. If you were negatively impacted, which she was, you'll get refunded. Like, you'll get reimbursed, and that's all we can do, essentially. Yes.\n\nYeah. And the insurance says have the contributions been re redirected? Do you know? Does it say anywhere? If not, I can't check later.\n\nNo. It doesn't say in the yeah. Okay. Cool. That's all good.\n\nRight. Like, I'm searching a little mediation, honestly. Yes. No. It's what it is.\n\nAt least we're finding it. You know? Yep. Exactly. Exactly.\n\nAnd if we yes. Because if all these people came and say, hey. Why is this? You're kind of like, at least it's like, hey. Yep.\n\nSorry. We found this. We're being upfront, and we're trying to fix fix it. You know? Yes.\n\nNo. No. And I, for some reason, thought because you were completely red and you and you had, like, a, like, a red with, like obviously, if you're in a meeting, that explains it. But you with, like, stop button kinda thing. And I was like, oh, okay.\n\nMaybe you're not in today. So that's why I was like, oh, and then I was like, I just thought Michelle, and I was like, so I messaged Michelle. So, hey. And she's like, no. Okay then.\n\nI was like, oh, okay. Cool. Because otherwise, I wouldn't have bothered Michelle if I knew you were on. That was just my bad. Yeah.\n\nYep. Yes. Jalene Ransom at 05:30. Yes. Yeah.\n\nBut those are the only two ARs today, so that's good. Yep. Tuesday. Yeah. Because it's, like, it's concerning that it's, like, I I'm just assuming now, but I feel like he's, I don't know, given up or something because this is not like I told you guys that I've had some issues with docs, but that's been more the rare occasion, not enough for me to be like, look.\n\nThis is an issue, and I'll bring it up to you guys. It was more like oh, way more. Like, it used to be one every now and then that I was like, oh, hey. The OSA or, oh, hey. You forgot this.\n\nIt was, like, maybe one in every, like, I don't know, five or so. Like, it wasn't that frequent. Whereas now, like, the last week, it's been ev or working a bit. It's been every single one there's been issues with. So it's like either he just doesn't care as much anymore or he's a bit off it.\n\nI don't know. Because Yeah. You think it'll be the opposite? Like, if you've had a bit of a a bit of a slap on the wrist that you'd be like, oh, okay. Head down.\n\nI'm gonna do everything. No. No. But Yeah. So not good.\n\nNo worries. Hopefully, daily is good, and thanks for sorting Christie out for me. Yep. Great. Thank you, Kaiden.\n\nLet me know if there's anything else. Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.000107672531157732},{"text":"Go ahead.","start":6.8799996,"end":7.44,"sentiment":"neutral","sentiment_score":0.16760367900133133},{"text":"How are you?","start":7.44,"end":8.34,"sentiment":"neutral","sentiment_score":0.16954763233661652},{"text":"Yes.","start":14.559999,"end":14.865,"sentiment":"neutral","sentiment_score":0.0525030717253685},{"text":"No.","start":20.545,"end":20.865,"sentiment":"neutral","sentiment_score":-0.15841776132583618}],"sentiment":"neutral","sentiment_score":0.09225540474290028,"num_words":8,"start":2.3999999,"end":20.865},{"sentences":[{"text":"It's not your 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okay.","start":418.185,"end":419.545,"sentiment":"neutral","sentiment_score":-0.087592002004385}],"sentiment":"neutral","sentiment_score":-0.13298846563945213,"num_words":48,"start":403.34,"end":419.545},{"sentences":[{"text":"Maybe you're not in today.","start":419.545,"end":421.085,"sentiment":"neutral","sentiment_score":-0.1965145140886307},{"text":"So that's why I was like, oh, and then I was like, I just thought Michelle, and I was like, so I messaged Michelle.","start":421.465,"end":425.19,"sentiment":"neutral","sentiment_score":-0.08146009299283226},{"text":"So, hey.","start":425.19,"end":425.93,"sentiment":"neutral","sentiment_score":-0.08387254923582077},{"text":"And she's like, no.","start":426.47,"end":427.03,"sentiment":"neutral","sentiment_score":-0.1700766235589981},{"text":"Okay 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feel like he's, I don't know, given up or something because this is not like I told you guys that I've had some issues with docs, but that's been more the rare occasion, not enough for me to be like, look.","start":467.835,"end":486.03998,"sentiment":"neutral","sentiment_score":-0.22935648003060902}],"sentiment":"neutral","sentiment_score":-0.17273460643898164,"num_words":70,"start":449.515,"end":486.03998},{"sentences":[{"text":"This is an issue, and I'll bring it up to you guys.","start":486.03998,"end":488.69998,"sentiment":"neutral","sentiment_score":-0.1595393487562736},{"text":"It was more like oh, way more.","start":489.63998,"end":493.965,"sentiment":"neutral","sentiment_score":-0.050607673291649134},{"text":"Like, it used to be one every now and then that I was like, oh, hey.","start":493.965,"end":497.245,"sentiment":"neutral","sentiment_score":-0.050535609712824225},{"text":"The OSA or, oh, 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I'm just in the phone, Michelle. Hi, Vee. How are you? I'm very good. Hi. I'm just having a look at Susan Christie, obviously. I so sorry that you have to do this. That's my first thing that I'd like to say. How's your day been? That's great. Yes. It has been very good. Currently, I'm mucking was mucking around with Odoo for most of the morning. So I've jumped jumped off to get a bit of other things done and things like that, and then I'm just gonna jump back in. I've got a thing that I'd like to talk to you about. It looks like the rest account rundown that was provided on the 07/25/2026, it shows there's still insurance within the rest that I've downloaded a net loss for dividend currency, and it's also in net wealth. I don't know how that works. It appears so yeah. Right. Yeah. Okay. Yeah. Okay. Because it looks like because in streak, we were doing transfer terms. When we were in streak, we submitted that, Then the insurer has accepted the cover. Then insurance election notice was submitted. Insurance premium was deducted, and the final rollover never occurred. Jack did a finalization audit, and it doesn't look like the yeah. It doesn't look like the final rollover ever occurred. So within rest, we've still got $25 as well as the entire insurance cover. Yeah. Yeah. Yep. Yeah. That's gonna be a hefty amount. Yeah. Yeah. So we're gonna include both? Okay. Yeah. Look. That's not right at all. Yeah. Yeah. Yep. Alright. Well, I'm gonna try and stuff around with this super insurance summary now and try and get that done. I've now included I've now also included the insurance certificate of currency for Netwealth. Yeah. I can't see it checked anywhere. I'll have to have a look at the audit. Yeah. Yeah. No. I yeah. Look. There seems to be a lot of remediation at the moment. Unfortunately, that's something that we can't change because it's already been done. That's exactly right at least for finding it, and people aren't coming to us with the findings. That's where I'm like, this is positive. Yeah. Definitely. Alright. Well, thank you so much. So sorry for the delay. I didn't get, like, Teams notification followed in my thing with Connor. Yes. Oh. No. No. You're so fine. I'm fixing that up now. Do you have any other annual reviews for today? Cool. Alright. I'll have a look at those docs as well before I jump off and go from there. Yes. Wait. He when does he get back from leave? Tuesday. Okay. I would imagine that Pro would talk to him pretty soon after he gets back. So yeah. Yeah. I was gonna say this one seems like it's happening quite frequently now. Yeah. Okay. Yeah. Well, yeah, that's what I would think, but apparently not. That's okay. Well, thank you so much for letting me know. I appreciate it. No. No. You're so fine. Thank you. Appreciate it, Vy. 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I'm just in the phone, Michelle. Hi, Vee. How are you? I'm very good.\n\nHi. I'm just having a look at Susan Christie, obviously. I so sorry that you have to do this. That's my first thing that I'd like to say. How's your day been?\n\nThat's great. Yes. It has been very good. Currently, I'm mucking was mucking around with Odoo for most of the morning. So I've jumped jumped off to get a bit of other things done and things like that, and then I'm just gonna jump back in.\n\nI've got a thing that I'd like to talk to you about. It looks like the rest account rundown that was provided on the 07/25/2026, it shows there's still insurance within the rest that I've downloaded a net loss for dividend currency, and it's also in net wealth. I don't know how that works. It appears so yeah. Right.\n\nYeah. Okay. Yeah. Okay. Because it looks like because in streak, we were doing transfer terms.\n\nWhen we were in streak, we submitted that, Then the insurer has accepted the cover. Then insurance election notice was submitted. Insurance premium was deducted, and the final rollover never occurred. Jack did a finalization audit, and it doesn't look like the yeah. It doesn't look like the final rollover ever occurred.\n\nSo within rest, we've still got $25 as well as the entire insurance cover. Yeah. Yeah. Yep. Yeah.\n\nThat's gonna be a hefty amount. Yeah. Yeah. So we're gonna include both? Okay.\n\nYeah. Look. That's not right at all. Yeah. Yeah.\n\nYep. Alright. Well, I'm gonna try and stuff around with this super insurance summary now and try and get that done. I've now included I've now also included the insurance certificate of currency for Netwealth. Yeah.\n\nI can't see it checked anywhere. I'll have to have a look at the audit. Yeah. Yeah. No.\n\nI yeah. Look. There seems to be a lot of remediation at the moment. Unfortunately, that's something that we can't change because it's already been done. That's exactly right at least for finding it, and people aren't coming to us with the findings.\n\nThat's where I'm like, this is positive. Yeah. Definitely. Alright. Well, thank you so much.\n\nSo sorry for the delay. I didn't get, like, Teams notification followed in my thing with Connor. Yes. Oh. No.\n\nNo. You're so fine. I'm fixing that up now. Do you have any other annual reviews for today? Cool.\n\nAlright. I'll have a look at those docs as well before I jump off and go from there. Yes. Wait. He when does he get back from leave?\n\nTuesday. Okay. I would imagine that Pro would talk to him pretty soon after he gets back. So yeah. Yeah.\n\nI was gonna say this one seems like it's happening quite frequently now. Yeah. Okay. Yeah. Well, yeah, that's what I would think, but apparently not.\n\nThat's okay. Well, thank you so much for letting me know. I appreciate it. No. No.\n\nYou're so fine. Thank you. Appreciate it, Vy. Bye.","paragraphs":[{"sentences":[{"text":"Sorry.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":-0.04402986913919449},{"text":"I'm just in the phone, Michelle.","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":-0.003173340500021974},{"text":"Hi, Vee.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.10055839642882347},{"text":"How are you?","start":6.0,"end":6.74,"sentiment":"neutral","sentiment_score":0.16725051403045654},{"text":"I'm very good.","start":8.72,"end":9.86,"sentiment":"positive","sentiment_score":0.5001484553019205}],"sentiment":"neutral","sentiment_score":0.1426829192476968,"num_words":15,"start":3.6,"end":9.86},{"sentences":[{"text":"Hi.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.1233947053551674},{"text":"I'm just having a look at Susan Christie, obviously.","start":10.639999,"end":14.58,"sentiment":"neutral","sentiment_score":0.05725142608086268},{"text":"I so sorry that you have to do this.","start":17.575,"end":20.315,"sentiment":"neutral","sentiment_score":-0.14259194168779585},{"text":"That's my first thing that I'd like to say.","start":22.375,"end":25.595001,"sentiment":"neutral","sentiment_score":0.0569381784233782},{"text":"How's your day been?","start":27.335,"end":28.475,"sentiment":"neutral","sentiment_score":0.10844930820167065}],"sentiment":"neutral","sentiment_score":0.009424090734682977,"num_words":32,"start":10.32,"end":28.475},{"sentences":[{"text":"That's great.","start":33.32,"end":34.22,"sentiment":"positive","sentiment_score":0.34273262321949005},{"text":"Yes.","start":36.52,"end":37.0,"sentiment":"neutral","sentiment_score":0.1633014976978302},{"text":"It has been very good.","start":37.0,"end":38.2,"sentiment":"neutral","sentiment_score":0.3314514636993408},{"text":"Currently, I'm mucking was mucking around with Odoo for most of the morning.","start":38.2,"end":41.96,"sentiment":"neutral","sentiment_score":-0.20586030643719894},{"text":"So I've jumped jumped off to get a bit of other things done and things like that, and then I'm just gonna jump back in.","start":41.96,"end":48.815,"sentiment":"neutral","sentiment_score":-0.1099965763092041}],"sentiment":"neutral","sentiment_score":-0.06347987671261249,"num_words":46,"start":33.32,"end":48.815},{"sentences":[{"text":"I've got a thing that I'd like to talk to you about.","start":50.714996,"end":53.295,"sentiment":"neutral","sentiment_score":-0.025215395571043093},{"text":"It looks like the rest account rundown that was provided on the 07/25/2026, it shows there's still insurance within the rest that I've downloaded a net loss for dividend currency, and it's also in net wealth.","start":54.875,"end":71.43,"sentiment":"neutral","sentiment_score":-0.07447074607221617},{"text":"I don't know how that works.","start":74.315,"end":76.015,"sentiment":"neutral","sentiment_score":-0.10058760022123654},{"text":"It appears so yeah.","start":89.409996,"end":91.2,"sentiment":"neutral","sentiment_score":-0.06164949480444193},{"text":"Right.","start":112.854996,"end":113.354996,"sentiment":"neutral","sentiment_score":-0.024521460756659508}],"sentiment":"neutral","sentiment_score":-0.0653928245212567,"num_words":59,"start":50.714996,"end":113.354996},{"sentences":[{"text":"Yeah.","start":113.814995,"end":114.215,"sentiment":"neutral","sentiment_score":-0.01811854913830757},{"text":"Okay.","start":114.215,"end":114.715,"sentiment":"neutral","sentiment_score":-0.028855394572019577},{"text":"Yeah.","start":131.235,"end":131.735,"sentiment":"neutral","sentiment_score":0.0233311764895916},{"text":"Okay.","start":131.795,"end":132.295,"sentiment":"neutral","sentiment_score":0.027511727064847943},{"text":"Because it looks like because in streak, we were doing transfer terms.","start":134.595,"end":138.215,"sentiment":"neutral","sentiment_score":0.016396106764053304}],"sentiment":"neutral","sentiment_score":0.012538890063297004,"num_words":16,"start":113.814995,"end":138.215},{"sentences":[{"text":"When we were in streak, we submitted that, Then the insurer has accepted the cover.","start":139.155,"end":145.12001,"sentiment":"neutral","sentiment_score":0.018671397864818574},{"text":"Then insurance election notice was submitted.","start":146.54001,"end":149.36,"sentiment":"neutral","sentiment_score":0.02756832291682561},{"text":"Insurance premium was deducted, and the final rollover never occurred.","start":150.38,"end":155.12001,"sentiment":"neutral","sentiment_score":-0.018998537212610245},{"text":"Jack did a finalization audit, and it doesn't look like the yeah.","start":155.625,"end":162.905,"sentiment":"neutral","sentiment_score":-0.07645133851716916},{"text":"It doesn't look like the final rollover ever occurred.","start":162.905,"end":165.245,"sentiment":"neutral","sentiment_score":-0.08499794080853462}],"sentiment":"neutral","sentiment_score":-0.02744042300260984,"num_words":52,"start":139.155,"end":165.245},{"sentences":[{"text":"So within rest, we've still got $25 as well as the entire insurance cover.","start":166.825,"end":175.4,"sentiment":"neutral","sentiment_score":0.021617984931383814},{"text":"Yeah.","start":187.675,"end":188.175,"sentiment":"neutral","sentiment_score":-0.08911284059286118},{"text":"Yeah.","start":199.2,"end":199.7,"sentiment":"neutral","sentiment_score":-0.09971608221530914},{"text":"Yep.","start":206.31999,"end":206.81999,"sentiment":"neutral","sentiment_score":-0.04827486723661423},{"text":"Yeah.","start":212.175,"end":212.675,"sentiment":"neutral","sentiment_score":-0.19200539588928223}],"sentiment":"neutral","sentiment_score":-0.007025410938594077,"num_words":18,"start":166.825,"end":212.675},{"sentences":[{"text":"That's gonna be a hefty amount.","start":213.135,"end":214.915,"sentiment":"neutral","sentiment_score":-0.24169854074716568},{"text":"Yeah.","start":227.44,"end":227.94,"sentiment":"neutral","sentiment_score":-0.0077646654099226},{"text":"Yeah.","start":245.705,"end":246.205,"sentiment":"neutral","sentiment_score":0.012811411172151566},{"text":"So we're gonna include both?","start":251.385,"end":253.085,"sentiment":"neutral","sentiment_score":0.040388476476073264},{"text":"Okay.","start":256.54,"end":257.04,"sentiment":"neutral","sentiment_score":-0.03628788888454437}],"sentiment":"neutral","sentiment_score":-0.09139214323035308,"num_words":14,"start":213.135,"end":257.04},{"sentences":[{"text":"Yeah.","start":292.46,"end":292.78,"sentiment":"neutral","sentiment_score":-0.027725515887141228},{"text":"Look.","start":292.78,"end":293.18,"sentiment":"neutral","sentiment_score":-0.06543516367673874},{"text":"That's not right at all.","start":293.18,"end":297.04,"sentiment":"neutral","sentiment_score":-0.2880260616540909},{"text":"Yeah.","start":301.275,"end":301.775,"sentiment":"neutral","sentiment_score":-0.0708431601524353},{"text":"Yeah.","start":311.85,"end":312.35,"sentiment":"neutral","sentiment_score":-0.029966626316308975}],"sentiment":"neutral","sentiment_score":-0.18156675270034206,"num_words":9,"start":292.46,"end":312.35},{"sentences":[{"text":"Yep.","start":315.93,"end":316.41,"sentiment":"neutral","sentiment_score":0.04761446639895439},{"text":"Alright.","start":316.41,"end":316.88998,"sentiment":"neutral","sentiment_score":0.09879492223262788},{"text":"Well, I'm gonna try and stuff around with this super insurance summary now and try and get that done.","start":316.88998,"end":323.15,"sentiment":"neutral","sentiment_score":0.10739165544509888},{"text":"I've now included I've now also included the insurance certificate of currency for Netwealth.","start":323.21,"end":335.965,"sentiment":"neutral","sentiment_score":0.08776163788778442},{"text":"Yeah.","start":340.025,"end":340.525,"sentiment":"neutral","sentiment_score":0.012106920592486858}],"sentiment":"neutral","sentiment_score":0.09521168591972026,"num_words":36,"start":315.93,"end":340.525},{"sentences":[{"text":"I can't see it checked anywhere.","start":347.54,"end":349.48,"sentiment":"neutral","sentiment_score":-0.10590269168217976},{"text":"I'll have to have a look at the audit.","start":350.42,"end":352.12,"sentiment":"neutral","sentiment_score":-0.0765498350891802},{"text":"Yeah.","start":357.035,"end":357.535,"sentiment":"neutral","sentiment_score":0.1334814429283142},{"text":"Yeah.","start":363.675,"end":363.835,"sentiment":"neutral","sentiment_score":-0.030876804143190384},{"text":"No.","start":363.835,"end":363.995,"sentiment":"neutral","sentiment_score":-0.1266077756881714}],"sentiment":"neutral","sentiment_score":-0.07490932237770823,"num_words":18,"start":347.54,"end":363.995},{"sentences":[{"text":"I yeah.","start":363.995,"end":366.63498,"sentiment":"neutral","sentiment_score":-0.08123363554477692},{"text":"Look.","start":366.63498,"end":367.115,"sentiment":"neutral","sentiment_score":-0.09507495909929276},{"text":"There seems to be a lot of remediation at the moment.","start":367.115,"end":369.535,"sentiment":"neutral","sentiment_score":-0.22200452197681775},{"text":"Unfortunately, that's something that we can't change because it's already been done.","start":369.595,"end":374.66,"sentiment":"neutral","sentiment_score":-0.3186131032804648},{"text":"That's exactly right at least for finding it, and people aren't coming to us with the findings.","start":375.52002,"end":379.46002,"sentiment":"neutral","sentiment_score":-0.20193716971313252}],"sentiment":"neutral","sentiment_score":-0.2315321185214575,"num_words":43,"start":363.995,"end":379.46002},{"sentences":[{"text":"That's where I'm like, this is positive.","start":381.6,"end":384.1,"sentiment":"positive","sentiment_score":0.5250593636717115},{"text":"Yeah.","start":394.965,"end":395.465,"sentiment":"neutral","sentiment_score":0.02300899475812912},{"text":"Definitely.","start":397.72,"end":398.22,"sentiment":"neutral","sentiment_score":0.27398985624313354},{"text":"Alright.","start":398.75998,"end":399.25998,"sentiment":"neutral","sentiment_score":0.31234243512153625},{"text":"Well, thank you so much.","start":399.47998,"end":400.84,"sentiment":"positive","sentiment_score":0.6031382918357849}],"sentiment":"positive","sentiment_score":0.48669655273358026,"num_words":15,"start":381.6,"end":400.84},{"sentences":[{"text":"So sorry for the delay.","start":400.84,"end":402.06,"sentiment":"neutral","sentiment_score":-0.1465151086449623},{"text":"I didn't get, like, Teams notification followed in my thing with Connor.","start":402.12,"end":406.37997,"sentiment":"neutral","sentiment_score":-0.12444427981972694},{"text":"Yes.","start":410.68,"end":411.18,"sentiment":"neutral","sentiment_score":-0.06009118631482124},{"text":"Oh.","start":418.915,"end":419.415,"sentiment":"neutral","sentiment_score":-0.07424282282590866},{"text":"No.","start":432.1,"end":432.42,"sentiment":"neutral","sentiment_score":-0.24479445815086365}],"sentiment":"neutral","sentiment_score":-0.13025176841765643,"num_words":20,"start":400.84,"end":432.42},{"sentences":[{"text":"No.","start":432.42,"end":432.66,"sentiment":"negative","sentiment_score":-0.3450351357460022},{"text":"You're so fine.","start":432.66,"end":433.64,"sentiment":"neutral","sentiment_score":-0.2265542931854725},{"text":"I'm fixing that up now.","start":434.58002,"end":436.12,"sentiment":"neutral","sentiment_score":0.07072396352887153},{"text":"Do you have any other annual reviews for today?","start":436.74,"end":438.92,"sentiment":"neutral","sentiment_score":0.028934747808509402},{"text":"Cool.","start":443.595,"end":443.915,"sentiment":"neutral","sentiment_score":0.23967835307121277}],"sentiment":"neutral","sentiment_score":-0.008999321805803399,"num_words":19,"start":432.42,"end":443.915},{"sentences":[{"text":"Alright.","start":443.915,"end":444.23502,"sentiment":"neutral","sentiment_score":0.17905771732330322},{"text":"I'll have a look at those docs as well before I jump off and go from there.","start":444.23502,"end":448.89502,"sentiment":"neutral","sentiment_score":0.1129500368500457},{"text":"Yes.","start":453.035,"end":453.435,"sentiment":"neutral","sentiment_score":0.053541313856840134},{"text":"Wait.","start":453.435,"end":453.935,"sentiment":"neutral","sentiment_score":0.11203839629888536},{"text":"He when does he get back from leave?","start":455.88,"end":458.7,"sentiment":"neutral","sentiment_score":0.013983961078338325}],"sentiment":"neutral","sentiment_score":0.084880705091304,"num_words":28,"start":443.915,"end":458.7},{"sentences":[{"text":"Tuesday.","start":460.68002,"end":461.18002,"sentiment":"neutral","sentiment_score":0.015601329505443571},{"text":"Okay.","start":461.32,"end":461.82,"sentiment":"neutral","sentiment_score":0.0433628112077713},{"text":"I would imagine that Pro would talk to him pretty soon after he gets back.","start":461.88,"end":467.18002,"sentiment":"neutral","sentiment_score":0.03860456570982933},{"text":"So yeah.","start":467.685,"end":478.825,"sentiment":"neutral","sentiment_score":-0.10047980956733227},{"text":"Yeah.","start":488.99002,"end":489.31,"sentiment":"neutral","sentiment_score":-0.02784128859639168}],"sentiment":"neutral","sentiment_score":0.020461585931479932,"num_words":20,"start":460.68002,"end":489.31},{"sentences":[{"text":"I was gonna say this one seems like it's happening quite frequently now.","start":489.31,"end":492.93002,"sentiment":"neutral","sentiment_score":-0.05920212429303389},{"text":"Yeah.","start":507.505,"end":507.82498,"sentiment":"neutral","sentiment_score":-0.026035839691758156},{"text":"Okay.","start":507.82498,"end":508.32498,"sentiment":"neutral","sentiment_score":-0.03685595840215683},{"text":"Yeah.","start":523.995,"end":524.495,"sentiment":"neutral","sentiment_score":-0.06753338128328323},{"text":"Well, yeah, that's what I would think, but apparently not.","start":532.875,"end":535.85504,"sentiment":"neutral","sentiment_score":-0.07652229219675064}],"sentiment":"neutral","sentiment_score":-0.0640490660443902,"num_words":26,"start":489.31,"end":535.85504},{"sentences":[{"text":"That's okay.","start":535.91504,"end":536.655,"sentiment":"neutral","sentiment_score":-0.022643287666141987},{"text":"Well, thank you so much for letting me know.","start":538.5,"end":540.10004,"sentiment":"neutral","sentiment_score":0.2642790629631943},{"text":"I appreciate it.","start":540.10004,"end":542.04004,"sentiment":"positive","sentiment_score":0.3702797094980876},{"text":"No.","start":546.10004,"end":546.26,"sentiment":"neutral","sentiment_score":0.06284806877374649},{"text":"No.","start":546.26,"end":546.5,"sentiment":"neutral","sentiment_score":0.1004880592226982}],"sentiment":"neutral","sentiment_score":0.22546251548919827,"num_words":16,"start":535.91504,"end":546.5},{"sentences":[{"text":"You're so fine.","start":546.5,"end":547.56,"sentiment":"neutral","sentiment_score":0.23368986944357553},{"text":"Thank you.","start":551.3489,"end":551.82886,"sentiment":"neutral","sentiment_score":0.30835676193237305},{"text":"Appreciate it, Vy.","start":551.82886,"end":552.88885,"sentiment":"positive","sentiment_score":0.5362915297349294},{"text":"Bye.","start":554.8689,"end":555.3689,"sentiment":"neutral","sentiment_score":-0.092780239880085}],"sentiment":"neutral","sentiment_score":0.314875275724464,"num_words":9,"start":546.5,"end":555.3689}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Sorry. I'm just in the phone, Michelle. Hi, Vee. How are you?\n\nChannel 0: Go ahead. How are you?\n\nChannel 1: I'm very good. Hi. I'm just having a look at Susan Christie, obviously.\n\nChannel 0: Yes.\n\nChannel 1: I so sorry that you have to do this.\n\nChannel 0: No. It's not your fault.\n\nChannel 1: That's my first thing that I'd like to say. How's your day been?\n\nChannel 0: Good. Good. Pretty productive this morning, which is good. Getting a lot\n\nChannel 1: That's\n\nChannel 0: done.\n\nChannel 1: great.\n\nChannel 0: So yeah. You?\n\nChannel 1: Yes. It has been very good. Currently, I'm mucking was mucking around with Odoo for most of the morning. So\n\nChannel 0: I\n\nChannel 1: I've jumped jumped off to get a bit of other things done and things like that, and then I'm just gonna jump back in.\n\nChannel 0: yep.\n\nChannel 1: I've got a thing that I'd like to talk to you about.\n\nChannel 0: Yeah.\n\nChannel 1: It looks like the rest account rundown that was provided on the 07/25/2026, it\n\nChannel 0: Mhmm.\n\nChannel 1: shows there's still insurance within the rest that I've downloaded a net loss for dividend currency, and it's also in net wealth. I don't know how that works.\n\nChannel 0: Okay. Yeah. So sometimes because we didn't do the cancellation of rest or the the final rollover, I imagine. Did we leave the final rollover? Like, we didn't action that?\n\nChannel 1: It appears so yeah.\n\nChannel 0: Okay. Because then that can happen. It's like when you transfer cover, you feel like it cancels the rest one and it's now in NatWest, but it's kind of duplicating the cover in NatWest. And unless normally, what would happen, obviously, that we would do the insurance transfer and then basically do the final rollover, which would automatically cancel those insurances.\n\nChannel 1: Right. Yeah.\n\nChannel 0: If we\n\nChannel 1: Okay.\n\nChannel 0: didn't do that, then there can be where you have the the the duplicate, basically, the new cover in that wealth. But if we haven't then canceled the rest insurance, then that's also in place.\n\nChannel 1: Yeah. Okay. Because it looks like because in streak, we were doing transfer terms. When we were in streak, we submitted that,\n\nChannel 0: Mhmm.\n\nChannel 1: Then the insurer has accepted the cover.\n\nChannel 0: Yep.\n\nChannel 1: Then insurance election notice was submitted.\n\nChannel 0: Yep.\n\nChannel 1: Insurance premium was deducted, and\n\nChannel 0: Yep.\n\nChannel 1: the final rollover never occurred. Jack did a finalization audit,\n\nChannel 0: Mhmm.\n\nChannel 1: and it doesn't look like the yeah. It doesn't look like the final rollover ever occurred.\n\nChannel 0: Okay.\n\nChannel 1: So within\n\nChannel 0: So\n\nChannel 1: rest, we've still got\n\nChannel 0: the cover as well?\n\nChannel 1: $25 as well\n\nChannel 0: Yeah.\n\nChannel 1: as the entire insurance cover.\n\nChannel 0: Okay. Well, bad news for OQ is that there's more more remediation with her because we now have to refund the double insurances as well.\n\nChannel 1: Yeah.\n\nChannel 0: But good news for client because I was really concerned that I was like, if we did not transfer the cover back last year, what if she's had an illness? What if she's been off work and we cannot\n\nChannel 1: Yeah.\n\nChannel 0: do it anymore? So it's like, good thing she has the new cover in Nat Wells.\n\nChannel 1: Yep.\n\nChannel 0: Bad news, there's a lot more remediation from Oakview.\n\nChannel 1: Yeah. That's gonna be a hefty amount.\n\nChannel 0: Yay. So excited. So I have I've flagged with management the issue with investments.\n\nChannel 1: Yeah.\n\nChannel 0: But when I did look at it briefly yesterday, I assumed that we did the final rollover and the insurance transfer, and it was just the investment switch because that was kind of the issue we were heading with all the others. But when I opened the docs, I was like, hang on a minute.\n\nChannel 1: Yeah.\n\nChannel 0: So so for the docs anyway for her, we then have to include both. So\n\nChannel 1: So we're gonna\n\nChannel 0: both\n\nChannel 1: include\n\nChannel 0: insurances.\n\nChannel 1: both?\n\nChannel 0: Yes. Because that's what she currently has.\n\nChannel 1: Okay.\n\nChannel 0: So that is not her position, though, but that is right now. She has double insurances. She still have the money in rest. And I'll and also her performance is negative 2.2. So this will be a fun one.\n\nYeah. So it's like like, imagine telling a client, hey. We kind of stuffed up back in November. We didn't do the investments. We didn't cancel your insurances.\n\nWe didn't do the rollover. Your performance is negative 2.2. So please sign the new one, Jose.\n\nChannel 1: Yeah. Look. That's not right\n\nChannel 0: No.\n\nChannel 1: at all.\n\nChannel 0: Not at all. I'll just have to see how she goes and just most\n\nChannel 1: Yeah.\n\nChannel 0: of them is just being honest, and it's like, look. It's what it is. I'm really sorry. If you were negatively impacted, which she was, you'll get refunded. Like, you'll get reimbursed,\n\nChannel 1: Yeah.\n\nChannel 0: and that's all we can do, essentially.\n\nChannel 1: Yep. Alright. Well, I'm gonna try and stuff around with this super insurance summary now\n\nChannel 0: Yes.\n\nChannel 1: and try and get that done. I've now included\n\nChannel 0: Yeah.\n\nChannel 1: I've now also included the insurance certificate of currency for Netwealth.\n\nChannel 0: And the\n\nChannel 1: Yeah.\n\nChannel 0: insurance says have the contributions been re redirected? Do you know? Does it say anywhere? If not, I can't check later.\n\nChannel 1: I can't see it checked anywhere. I'll\n\nChannel 0: No.\n\nChannel 1: have to have a\n\nChannel 0: It\n\nChannel 1: look\n\nChannel 0: doesn't\n\nChannel 1: at the audit.\n\nChannel 0: say in the yeah. Okay. Cool. That's all\n\nChannel 1: Yeah.\n\nChannel 0: good. Right. Like, I'm searching\n\nChannel 1: Yeah. No. I\n\nChannel 0: a little mediation, honestly.\n\nChannel 1: yeah. Look. There seems to be a lot of remediation at the moment. Unfortunately,\n\nChannel 0: Yes.\n\nChannel 1: that's something that we can't change\n\nChannel 0: No. It's\n\nChannel 1: because\n\nChannel 0: what\n\nChannel 1: it's\n\nChannel 0: it is.\n\nChannel 1: already\n\nChannel 0: At least\n\nChannel 1: been\n\nChannel 0: we're finding\n\nChannel 1: done.\n\nChannel 0: it. You know?\n\nChannel 1: That's exactly right at least for finding it, and people aren't coming\n\nChannel 0: Yep.\n\nChannel 1: to us with the findings.\n\nChannel 0: Exactly. Exactly.\n\nChannel 1: That's where\n\nChannel 0: And if\n\nChannel 1: I'm like, this\n\nChannel 0: we\n\nChannel 1: is positive.\n\nChannel 0: yes. Because if all these people came and say, hey. Why is this? You're kind of like, at least it's like, hey. Yep.\n\nSorry. We found this. We're being upfront, and\n\nChannel 1: Yeah.\n\nChannel 0: we're trying to fix fix it. You know?\n\nChannel 1: Definitely. Alright. Well, thank you so much.\n\nChannel 0: Yes.\n\nChannel 1: So sorry for the delay. I didn't get, like, Teams notification\n\nChannel 0: No.\n\nChannel 1: followed in my thing\n\nChannel 0: No.\n\nChannel 1: with Connor.\n\nChannel 0: And I, for some reason, thought because you were completely red and you and you had, like,\n\nChannel 1: Yes.\n\nChannel 0: a, like, a red with, like obviously, if you're in a meeting, that explains it. But you with, like, stop button kinda thing. And I was like, oh,\n\nChannel 1: Oh.\n\nChannel 0: okay. Maybe you're not in today. So that's why I was like, oh, and then I was like, I just thought Michelle, and I was like, so I messaged Michelle. So, hey. And she's like, no.\n\nOkay then. I was like, oh, okay. Cool. Because otherwise, I wouldn't have bothered Michelle if I knew you were on.\n\nChannel 1: No.\n\nChannel 0: That was\n\nChannel 1: No.\n\nChannel 0: just\n\nChannel 1: You're\n\nChannel 0: my bad.\n\nChannel 1: so fine.\n\nChannel 0: Yeah.\n\nChannel 1: I'm fixing that up now. Do you have any other annual reviews for today?\n\nChannel 0: Yep. Yes. Jalene Ransom at 05:30.\n\nChannel 1: Cool. Alright. I'll have a look at those docs as well before I jump off\n\nChannel 0: Yes.\n\nChannel 1: and go from there.\n\nChannel 0: Yeah. But those are the only two ARs today,\n\nChannel 1: Yes.\n\nChannel 0: so that's\n\nChannel 1: Wait.\n\nChannel 0: good. Yep.\n\nChannel 1: He when does he get back from leave?\n\nChannel 0: Tuesday.\n\nChannel 1: Tuesday. Okay. I would imagine that Pro would talk to him pretty soon after he gets back.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Because it's, like, it's concerning that it's, like, I I'm just assuming now, but I feel like he's, I don't know, given up or something because this is not like I told\n\nChannel 1: yeah.\n\nChannel 0: you guys that I've had some issues with docs, but that's been more the rare occasion, not enough for me to be like, look. This is an issue, and I'll bring it up to you guys.\n\nChannel 1: Yeah. I was gonna\n\nChannel 0: It\n\nChannel 1: say\n\nChannel 0: was\n\nChannel 1: this\n\nChannel 0: more\n\nChannel 1: one\n\nChannel 0: like\n\nChannel 1: seems like it's happening quite frequently now.\n\nChannel 0: oh, way more. Like, it used to be one every now and then that I was like, oh, hey. The OSA or, oh, hey. You forgot this. It was, like, maybe one in every, like, I don't know, five or so.\n\nLike, it wasn't that frequent. Whereas\n\nChannel 1: Yeah.\n\nChannel 0: now,\n\nChannel 1: Okay.\n\nChannel 0: like, the last week, it's been ev or working a bit. It's been every single one there's been issues with. So it's like either he just doesn't care as much anymore or he's a bit off it. I don't know. Because\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. You think it'll be the opposite? Like, if you've had a bit of a a bit of a slap on the wrist that you'd be like, oh, okay. Head down. I'm gonna do everything.\n\nChannel 1: Well,\n\nChannel 0: No.\n\nChannel 1: yeah, that's what\n\nChannel 0: No.\n\nChannel 1: I\n\nChannel 0: But\n\nChannel 1: would think, but apparently not. That's okay.\n\nChannel 0: Yeah. So\n\nChannel 1: Well,\n\nChannel 0: not\n\nChannel 1: thank\n\nChannel 0: good.\n\nChannel 1: you so much for letting me know. I appreciate it.\n\nChannel 0: No worries. Hopefully, daily is good, and thanks for sorting Christie out for me.\n\nChannel 1: No. No. You're so fine.\n\nChannel 0: Yep. Great. Thank you, Kaiden. Let me know if there's anything else.\n\nChannel 1: Thank you. Appreciate\n\nChannel 0: Mhmm.\n\nChannel 1: it, Vy.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.000107672531157732}],"sentiment":"neutral","sentiment_score":0.000107672531157732,"channel":0,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Sorry.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":-0.04402986913919449},{"text":"I'm just in the phone, Michelle.","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":-0.003173340500021974},{"text":"Hi, Vee.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.10055839642882347},{"text":"How are you?","start":6.0,"end":6.74,"sentiment":"neutral","sentiment_score":0.16725051403045654}],"sentiment":"neutral","sentiment_score":0.05331653523414085,"channel":1,"num_words":12,"start":3.6,"end":6.74},{"sentences":[{"text":"Go ahead.","start":6.8799996,"end":7.44,"sentiment":"neutral","sentiment_score":0.16760367900133133},{"text":"How are you?","start":7.44,"end":8.34,"sentiment":"neutral","sentiment_score":0.16954763233661652}],"sentiment":"neutral","sentiment_score":0.16877005100250245,"channel":0,"num_words":5,"start":6.8799996,"end":8.34},{"sentences":[{"text":"I'm very good.","start":8.72,"end":9.86,"sentiment":"positive","sentiment_score":0.5001484553019205},{"text":"Hi.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.1233947053551674},{"text":"I'm just having a look at Susan Christie, obviously.","start":10.639999,"end":14.58,"sentiment":"neutral","sentiment_score":0.05725142608086268}],"sentiment":"neutral","sentiment_score":0.16454637738374564,"channel":1,"num_words":13,"start":8.72,"end":14.58},{"sentences":[{"text":"Yes.","start":14.559999,"end":14.865,"sentiment":"neutral","sentiment_score":0.0525030717253685}],"sentiment":"neutral","sentiment_score":0.0525030717253685,"channel":0,"num_words":1,"start":14.559999,"end":14.865},{"sentences":[{"text":"I so sorry that you have to do this.","start":17.575,"end":20.315,"sentiment":"neutral","sentiment_score":-0.14259194168779585}],"sentiment":"neutral","sentiment_score":-0.14259194168779585,"channel":1,"num_words":9,"start":17.575,"end":20.315},{"sentences":[{"text":"No.","start":20.545,"end":20.865,"sentiment":"neutral","sentiment_score":-0.15841776132583618},{"text":"It's not your fault.","start":20.865,"end":22.085,"sentiment":"neutral","sentiment_score":-0.15095095708966255}],"sentiment":"neutral","sentiment_score":-0.15244431793689728,"channel":0,"num_words":5,"start":20.545,"end":22.085},{"sentences":[{"text":"That's my first thing that I'd like to say.","start":22.375,"end":25.595001,"sentiment":"neutral","sentiment_score":0.0569381784233782},{"text":"How's your day been?","start":27.335,"end":28.475,"sentiment":"neutral","sentiment_score":0.10844930820167065}],"sentiment":"neutral","sentiment_score":0.07278775681669895,"channel":1,"num_words":13,"start":22.375,"end":28.475},{"sentences":[{"text":"Good.","start":29.105,"end":29.605,"sentiment":"positive","sentiment_score":0.3998126983642578},{"text":"Good.","start":30.18,"end":30.42,"sentiment":"positive","sentiment_score":0.5110305547714233},{"text":"Pretty productive this morning, which is good.","start":30.42,"end":32.9,"sentiment":"positive","sentiment_score":0.6571664469582694},{"text":"Getting a 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yeah.","start":34.1,"end":35.08,"sentiment":"neutral","sentiment_score":0.12046520039439201},{"text":"You?","start":35.14,"end":35.64,"sentiment":"neutral","sentiment_score":0.1174926459789276}],"sentiment":"neutral","sentiment_score":0.11947434892257054,"channel":0,"num_words":3,"start":34.1,"end":35.64},{"sentences":[{"text":"Yes.","start":36.52,"end":37.0,"sentiment":"neutral","sentiment_score":0.1633014976978302},{"text":"It has been very good.","start":37.0,"end":38.2,"sentiment":"neutral","sentiment_score":0.3314514636993408},{"text":"Currently, I'm mucking was mucking around with Odoo for most of the morning.","start":38.2,"end":41.96,"sentiment":"neutral","sentiment_score":-0.20586030643719894},{"text":"So","start":41.96,"end":42.46,"sentiment":"neutral","sentiment_score":-0.1375134140253067}],"sentiment":"neutral","sentiment_score":-0.04965692907571793,"channel":1,"num_words":20,"start":36.52,"end":42.46},{"sentences":[{"text":"I","start":42.34,"end":42.84,"sentiment":"neutral","sentiment_score":-0.1624755859375}],"sentiment":"neutral","sentiment_score":-0.1624755859375,"channel":0,"num_words":1,"start":42.34,"end":42.84},{"sentences":[{"text":"I've jumped jumped off to get a bit of other things done and things like that, and then I'm just gonna jump back in.","start":42.76,"end":48.815,"sentiment":"neutral","sentiment_score":-0.1088500414043665}],"sentiment":"neutral","sentiment_score":-0.1088500414043665,"channel":1,"num_words":24,"start":42.76,"end":48.815},{"sentences":[{"text":"yep.","start":49.085,"end":49.585,"sentiment":"neutral","sentiment_score":-0.04469287395477295}],"sentiment":"neutral","sentiment_score":-0.04469287395477295,"channel":0,"num_words":1,"start":49.085,"end":49.585},{"sentences":[{"text":"I've got a thing that I'd like to talk to you about.","start":50.714996,"end":53.295,"sentiment":"neutral","sentiment_score":-0.025215395571043093}],"sentiment":"neutral","sentiment_score":-0.025215395571043093,"channel":1,"num_words":12,"start":50.714996,"end":53.295},{"sentences":[{"text":"Yeah.","start":53.485,"end":53.985,"sentiment":"neutral","sentiment_score":-0.02387386374175549}],"sentiment":"neutral","sentiment_score":-0.02387386374175549,"channel":0,"num_words":1,"start":53.485,"end":53.985},{"sentences":[{"text":"It looks like the rest account rundown that was provided on the 07/25/2026, it","start":54.875,"end":62.37,"sentiment":"neutral","sentiment_score":-0.02937912954283612}],"sentiment":"neutral","sentiment_score":-0.02937912954283612,"channel":1,"num_words":14,"start":54.875,"end":62.37},{"sentences":[{"text":"Mhmm.","start":62.219997,"end":62.719997,"sentiment":"neutral","sentiment_score":-0.03643515706062317}],"sentiment":"neutral","sentiment_score":-0.03643515706062317,"channel":0,"num_words":1,"start":62.219997,"end":62.719997},{"sentences":[{"text":"shows there's still insurance within the rest that I've downloaded a net loss for dividend currency, and it's also in net wealth.","start":62.37,"end":71.43,"sentiment":"neutral","sentiment_score":-0.10316541113636711},{"text":"I don't know how that works.","start":74.315,"end":76.015,"sentiment":"neutral","sentiment_score":-0.10058760022123654}],"sentiment":"neutral","sentiment_score":-0.10261302308312484,"channel":1,"num_words":28,"start":62.37,"end":76.015},{"sentences":[{"text":"Okay.","start":76.354996,"end":76.674995,"sentiment":"neutral","sentiment_score":-0.029253771528601646},{"text":"Yeah.","start":76.674995,"end":77.174995,"sentiment":"neutral","sentiment_score":-0.03708513826131821},{"text":"So sometimes because we didn't do the cancellation of rest or the the final rollover, I imagine.","start":77.235,"end":85.174995,"sentiment":"neutral","sentiment_score":-0.08009724538115894},{"text":"Did we leave the final rollover?","start":85.235,"end":87.020004,"sentiment":"neutral","sentiment_score":-0.07010083645582199},{"text":"Like, we didn't action that?","start":87.56,"end":89.18,"sentiment":"neutral","sentiment_score":-0.06893615275621415}],"sentiment":"neutral","sentiment_score":-0.07310926212618749,"channel":0,"num_words":30,"start":76.354996,"end":89.18},{"sentences":[{"text":"It appears so yeah.","start":89.409996,"end":91.2,"sentiment":"neutral","sentiment_score":-0.06164949480444193}],"sentiment":"neutral","sentiment_score":-0.06164949480444193,"channel":1,"num_words":4,"start":89.409996,"end":91.2},{"sentences":[{"text":"Okay.","start":91.0,"end":91.5,"sentiment":"neutral","sentiment_score":-0.04387202113866806},{"text":"Because then that can happen.","start":91.64,"end":93.24,"sentiment":"neutral","sentiment_score":-0.060206083208322526},{"text":"It's like when you transfer cover, you feel like it cancels the rest one and it's now in NatWest, but it's kind of duplicating the cover in NatWest.","start":93.24,"end":103.975006,"sentiment":"neutral","sentiment_score":-0.07373291280652795},{"text":"And unless normally, what would happen, obviously, that we would do the insurance transfer and then basically do the final rollover, which would automatically cancel those insurances.","start":104.035,"end":113.01,"sentiment":"neutral","sentiment_score":-0.07743244231851013}],"sentiment":"neutral","sentiment_score":-0.07377213013709569,"channel":0,"num_words":61,"start":91.0,"end":113.01},{"sentences":[{"text":"Right.","start":112.854996,"end":113.354996,"sentiment":"neutral","sentiment_score":-0.024521460756659508},{"text":"Yeah.","start":113.814995,"end":114.215,"sentiment":"neutral","sentiment_score":-0.01811854913830757}],"sentiment":"neutral","sentiment_score":-0.02132000494748354,"channel":1,"num_words":2,"start":112.854996,"end":114.215},{"sentences":[{"text":"If we","start":113.89,"end":114.29,"sentiment":"neutral","sentiment_score":-0.03103676438331604}],"sentiment":"neutral","sentiment_score":-0.03103676438331604,"channel":0,"num_words":2,"start":113.89,"end":114.29},{"sentences":[{"text":"Okay.","start":114.215,"end":114.715,"sentiment":"neutral","sentiment_score":-0.028855394572019577}],"sentiment":"neutral","sentiment_score":-0.028855394572019577,"channel":1,"num_words":1,"start":114.215,"end":114.715},{"sentences":[{"text":"didn't do that, then there can be where you have the the the duplicate, basically, the new cover in that wealth.","start":114.29,"end":122.55,"sentiment":"neutral","sentiment_score":-0.04249106187905584},{"text":"But if we haven't then canceled the rest insurance, then that's also in place.","start":122.770004,"end":131.41501,"sentiment":"neutral","sentiment_score":-0.04323591185467584}],"sentiment":"neutral","sentiment_score":-0.04278900186930384,"channel":0,"num_words":35,"start":114.29,"end":131.41501},{"sentences":[{"text":"Yeah.","start":131.235,"end":131.735,"sentiment":"neutral","sentiment_score":0.0233311764895916},{"text":"Okay.","start":131.795,"end":132.295,"sentiment":"neutral","sentiment_score":0.027511727064847943},{"text":"Because it looks like because in streak, we were doing transfer terms.","start":134.595,"end":138.215,"sentiment":"neutral","sentiment_score":0.016396106764053304},{"text":"When we were in streak, we submitted that,","start":139.155,"end":141.575,"sentiment":"neutral","sentiment_score":0.016143576009199023}],"sentiment":"neutral","sentiment_score":0.017124763308939608,"channel":1,"num_words":22,"start":131.235,"end":141.575},{"sentences":[{"text":"Mhmm.","start":142.035,"end":142.47,"sentiment":"neutral","sentiment_score":0.018576303496956825}],"sentiment":"neutral","sentiment_score":0.018576303496956825,"channel":0,"num_words":1,"start":142.035,"end":142.47},{"sentences":[{"text":"Then the insurer has accepted the cover.","start":142.86,"end":145.12001,"sentiment":"neutral","sentiment_score":0.02156033712838377}],"sentiment":"neutral","sentiment_score":0.02156033712838377,"channel":1,"num_words":7,"start":142.86,"end":145.12001},{"sentences":[{"text":"Yep.","start":145.67,"end":146.17,"sentiment":"neutral","sentiment_score":0.04356483742594719}],"sentiment":"neutral","sentiment_score":0.04356483742594719,"channel":0,"num_words":1,"start":145.67,"end":146.17},{"sentences":[{"text":"Then insurance election notice was submitted.","start":146.54001,"end":149.36,"sentiment":"neutral","sentiment_score":0.02756832291682561}],"sentiment":"neutral","sentiment_score":0.02756832291682561,"channel":1,"num_words":6,"start":146.54001,"end":149.36},{"sentences":[{"text":"Yep.","start":150.23,"end":150.73,"sentiment":"neutral","sentiment_score":0.01723065786063671}],"sentiment":"neutral","sentiment_score":0.01723065786063671,"channel":0,"num_words":1,"start":150.23,"end":150.73},{"sentences":[{"text":"Insurance premium was deducted, and","start":150.38,"end":153.18001,"sentiment":"neutral","sentiment_score":0.004414989799261093}],"sentiment":"neutral","sentiment_score":0.004414989799261093,"channel":1,"num_words":5,"start":150.38,"end":153.18001},{"sentences":[{"text":"Yep.","start":153.03,"end":153.53,"sentiment":"neutral","sentiment_score":-0.003744477406144142}],"sentiment":"neutral","sentiment_score":-0.003744477406144142,"channel":0,"num_words":1,"start":153.03,"end":153.53},{"sentences":[{"text":"the final rollover never occurred.","start":153.18001,"end":155.12001,"sentiment":"neutral","sentiment_score":-0.042412064224481585},{"text":"Jack did a finalization audit,","start":155.625,"end":157.64499,"sentiment":"neutral","sentiment_score":-0.060674595087766646}],"sentiment":"neutral","sentiment_score":-0.05154332965612411,"channel":1,"num_words":10,"start":153.18001,"end":157.64499},{"sentences":[{"text":"Mhmm.","start":158.345,"end":158.845,"sentiment":"neutral","sentiment_score":-0.04080929979681969}],"sentiment":"neutral","sentiment_score":-0.04080929979681969,"channel":0,"num_words":1,"start":158.345,"end":158.845},{"sentences":[{"text":"and it doesn't look like the yeah.","start":159.625,"end":162.905,"sentiment":"neutral","sentiment_score":-0.08772044096674238},{"text":"It doesn't look like the final rollover ever occurred.","start":162.905,"end":165.245,"sentiment":"neutral","sentiment_score":-0.08499794080853462}],"sentiment":"neutral","sentiment_score":-0.08618903462775052,"channel":1,"num_words":16,"start":159.625,"end":165.245},{"sentences":[{"text":"Okay.","start":165.865,"end":166.365,"sentiment":"neutral","sentiment_score":0.019982991740107536}],"sentiment":"neutral","sentiment_score":0.019982991740107536,"channel":0,"num_words":1,"start":165.865,"end":166.365},{"sentences":[{"text":"So within","start":166.825,"end":167.70499,"sentiment":"neutral","sentiment_score":0.013937581330537796}],"sentiment":"neutral","sentiment_score":0.013937581330537796,"channel":1,"num_words":2,"start":166.825,"end":167.70499},{"sentences":[{"text":"So","start":167.305,"end":167.805,"sentiment":"neutral","sentiment_score":0.013333460316061974}],"sentiment":"neutral","sentiment_score":0.013333460316061974,"channel":0,"num_words":1,"start":167.305,"end":167.805},{"sentences":[{"text":"rest, we've still got","start":167.70499,"end":169.325,"sentiment":"neutral","sentiment_score":0.04446754511445761}],"sentiment":"neutral","sentiment_score":0.04446754511445761,"channel":1,"num_words":4,"start":167.70499,"end":169.325},{"sentences":[{"text":"the cover as well?","start":170.265,"end":171.485,"sentiment":"neutral","sentiment_score":0.038475409615784883}],"sentiment":"neutral","sentiment_score":0.038475409615784883,"channel":0,"num_words":4,"start":170.265,"end":171.485},{"sentences":[{"text":"$25 as well","start":171.62,"end":173.54,"sentiment":"neutral","sentiment_score":0.020273456970850628}],"sentiment":"neutral","sentiment_score":0.020273456970850628,"channel":1,"num_words":3,"start":171.62,"end":173.54},{"sentences":[{"text":"Yeah.","start":173.385,"end":173.61,"sentiment":"neutral","sentiment_score":0.019650155678391457}],"sentiment":"neutral","sentiment_score":0.019650155678391457,"channel":0,"num_words":1,"start":173.385,"end":173.61},{"sentences":[{"text":"as the entire insurance cover.","start":173.54,"end":175.4,"sentiment":"neutral","sentiment_score":0.007217215001583099}],"sentiment":"neutral","sentiment_score":0.007217215001583099,"channel":1,"num_words":5,"start":173.54,"end":175.4},{"sentences":[{"text":"Okay.","start":176.17,"end":176.67,"sentiment":"neutral","sentiment_score":-0.02785724774003029},{"text":"Well, bad news for OQ is that there's more more remediation with her because we now have to refund the double insurances as well.","start":177.37,"end":188.11,"sentiment":"negative","sentiment_score":-0.3872129296263059}],"sentiment":"negative","sentiment_score":-0.37283870235085487,"channel":0,"num_words":25,"start":176.17,"end":188.11},{"sentences":[{"text":"Yeah.","start":187.675,"end":188.175,"sentiment":"neutral","sentiment_score":-0.08911284059286118}],"sentiment":"neutral","sentiment_score":-0.08911284059286118,"channel":1,"num_words":1,"start":187.675,"end":188.175},{"sentences":[{"text":"But good news for client because I was really concerned that I was like, if we did not transfer the cover back last year, what if she's had an illness?","start":189.045,"end":197.52501,"sentiment":"neutral","sentiment_score":-0.11929436226685843},{"text":"What if she's been off work and we cannot","start":197.52501,"end":199.445,"sentiment":"neutral","sentiment_score":-0.166160320242246}],"sentiment":"neutral","sentiment_score":-0.13010958333810171,"channel":0,"num_words":39,"start":189.045,"end":199.445},{"sentences":[{"text":"Yeah.","start":199.2,"end":199.7,"sentiment":"neutral","sentiment_score":-0.09971608221530914}],"sentiment":"neutral","sentiment_score":-0.09971608221530914,"channel":1,"num_words":1,"start":199.2,"end":199.7},{"sentences":[{"text":"do it anymore?","start":199.445,"end":200.265,"sentiment":"neutral","sentiment_score":-0.11881934851408005},{"text":"So it's like, good thing she has the new cover in Nat 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okay.","start":526.095,"end":530.68005,"sentiment":"neutral","sentiment_score":-0.14369830523024907},{"text":"Head down.","start":530.68005,"end":531.24005,"sentiment":"neutral","sentiment_score":-0.06890781596302986},{"text":"I'm gonna do everything.","start":531.24005,"end":532.38,"sentiment":"neutral","sentiment_score":-0.05749950651079416}],"sentiment":"neutral","sentiment_score":-0.12058906799980572,"channel":0,"num_words":35,"start":524.415,"end":532.38},{"sentences":[{"text":"Well,","start":532.875,"end":533.03503,"sentiment":"neutral","sentiment_score":-0.03624129295349121}],"sentiment":"neutral","sentiment_score":-0.03624129295349121,"channel":1,"num_words":1,"start":532.875,"end":533.03503},{"sentences":[{"text":"No.","start":532.92004,"end":533.42004,"sentiment":"neutral","sentiment_score":-0.07490737736225128}],"sentiment":"neutral","sentiment_score":-0.07490737736225128,"channel":0,"num_words":1,"start":532.92004,"end":533.42004},{"sentences":[{"text":"yeah, that's 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not.","start":533.835,"end":535.85504,"sentiment":"neutral","sentiment_score":-0.09675964713096619},{"text":"That's okay.","start":535.91504,"end":536.655,"sentiment":"neutral","sentiment_score":-0.022643287666141987}],"sentiment":"neutral","sentiment_score":-0.0755835444267307,"channel":1,"num_words":7,"start":533.835,"end":536.655},{"sentences":[{"text":"Yeah.","start":537.16003,"end":537.66003,"sentiment":"neutral","sentiment_score":0.013777323067188265},{"text":"So","start":537.72003,"end":538.22003,"sentiment":"neutral","sentiment_score":0.02471879869699478}],"sentiment":"neutral","sentiment_score":0.019248060882091522,"channel":0,"num_words":2,"start":537.16003,"end":538.22003},{"sentences":[{"text":"Well,","start":538.5,"end":538.74,"sentiment":"neutral","sentiment_score":0.001979980617761612}],"sentiment":"neutral","sentiment_score":0.001979980617761612,"channel":1,"num_words":1,"start":538.5,"end":538.74},{"sentences":[{"text":"not","start":538.68005,"end":538.92004,"sentiment":"neutral","sentiment_score":-0.04326711595058441}],"sentiment":"neutral","sentiment_score":-0.04326711595058441,"channel":0,"num_words":1,"start":538.68005,"end":538.92004},{"sentences":[{"text":"thank","start":538.74,"end":538.98,"sentiment":"neutral","sentiment_score":0.050108328461647034}],"sentiment":"neutral","sentiment_score":0.050108328461647034,"channel":1,"num_words":1,"start":538.74,"end":538.98},{"sentences":[{"text":"good.","start":538.92004,"end":539.42004,"sentiment":"neutral","sentiment_score":0.06955110281705856}],"sentiment":"neutral","sentiment_score":0.06955110281705856,"channel":0,"num_words":1,"start":538.92004,"end":539.42004},{"sentences":[{"text":"you so much for letting me know.","start":538.98,"end":540.10004,"sentiment":"neutral","sentiment_score":0.33234617965562},{"text":"I appreciate it.","start":540.10004,"end":542.04004,"sentiment":"positive","sentiment_score":0.3702797094980876}],"sentiment":"positive","sentiment_score":0.34372623860836027,"channel":1,"num_words":10,"start":538.98,"end":542.04004},{"sentences":[{"text":"No worries.","start":541.65497,"end":542.21497,"sentiment":"neutral","sentiment_score":0.28747648000717163},{"text":"Hopefully, daily is good, and thanks for sorting Christie out for 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Kaiden.","start":548.509,"end":549.46893,"sentiment":"positive","sentiment_score":0.5664909283320109},{"text":"Let me know if there's anything else.","start":549.46893,"end":551.009,"sentiment":"neutral","sentiment_score":0.32492335779326303}],"sentiment":"positive","sentiment_score":0.4023819516102473,"channel":0,"num_words":12,"start":548.02893,"end":551.009},{"sentences":[{"text":"Thank you.","start":551.3489,"end":551.82886,"sentiment":"neutral","sentiment_score":0.30835676193237305},{"text":"Appreciate","start":551.82886,"end":552.3089,"sentiment":"positive","sentiment_score":0.7343453764915466}],"sentiment":"positive","sentiment_score":0.4503529667854309,"channel":1,"num_words":3,"start":551.3489,"end":552.3089},{"sentences":[{"text":"Mhmm.","start":551.86896,"end":552.36896,"sentiment":"positive","sentiment_score":0.5091695785522461}],"sentiment":"positive","sentiment_score":0.5091695785522461,"channel":0,"num_words":1,"start":551.86896,"end":552.36896},{"sentences":[{"text":"it, Vy.","start":552.3089,"end":552.88885,"sentiment":"positive","sentiment_score":0.4372646063566208}],"sentiment":"positive","sentiment_score":0.4372646063566208,"channel":1,"num_words":2,"start":552.3089,"end":552.88885},{"sentences":[{"text":"Bye.","start":553.62897,"end":554.12897,"sentiment":"neutral","sentiment_score":0.27205905318260193}],"sentiment":"neutral","sentiment_score":0.27205905318260193,"channel":0,"num_words":1,"start":553.62897,"end":554.12897},{"sentences":[{"text":"Bye.","start":554.8689,"end":555.3689,"sentiment":"neutral","sentiment_score":-0.092780239880085}],"sentiment":"neutral","sentiment_score":-0.092780239880085,"channel":1,"num_words":1,"start":554.8689,"end":555.3689}]},"summary":{"result":"success","short":"The speakers discuss the customer's insurance coverage and potential transfer to NatWest. They apologize for mistakes and performance dips in the customer. The conversation ends productive and ends with apologizing for mistakes and thanking the speaker. The agent explains they cannot change insurance certificates and are trying to fix issues with annual reviews. The customer thanks the agent and ends the conversation."},"intents":{"segments":[{"text":"It looks like the rest account rundown that was provided on the 07/25/2026, it Mhmm. shows there's still insurance within the rest that I've downloaded a net loss for dividend currency, and it's also in net wealth. I don't know how that works. Okay.","start_word":136,"end_word":179,"intents":[{"intent":"Discuss insurance coverage","confidence_score":0.11993269}]},{"text":"So I have I've flagged with management the issue with investments. Yeah.","start_word":508,"end_word":519,"intents":[{"intent":"Resolve investment coverage issue","confidence_score":0.0000122472975}]},{"text":"So so for the docs anyway for her, we then have to include both. So So we're gonna both include insurances. both?","start_word":576,"end_word":597,"intents":[{"intent":"Include insurances","confidence_score":0.27896556}]},{"text":"She has double insurances. She still have the money in rest. And I'll and also her performance is negative 2.2. So this will be a fun one. Yeah.","start_word":619,"end_word":646,"intents":[{"intent":"Resolve insurance issue","confidence_score":0.122078024}]},{"text":"you guys that I've had some issues with docs, but that's been more the rare occasion, not enough for me to be like, look. This is an issue, and I'll bring it up to you guys. Yeah.","start_word":1219,"end_word":1255,"intents":[{"intent":"Address docs issue","confidence_score":0.0012112192}]}]},"sentiments":{"segments":[{"text":"Hello? Sorry. I'm just in the phone, Michelle. Hi, Vee. How are you? Go ahead. How are you?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.07520321756601334},{"text":"I'm very good.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.49569520354270935},{"text":"Hi. I'm just having a look at Susan Christie, obviously. Yes. I so sorry that you have to do this. No. It's not your fault. That's my first thing that I'd like to say. How's your day been?","start_word":21,"end_word":58,"sentiment":"neutral","sentiment_score":-0.0008672311087138951},{"text":"Good. Good. Pretty productive this morning, which is good.","start_word":59,"end_word":67,"sentiment":"positive","sentiment_score":0.5894911289215088},{"text":"Getting a lot That's done.","start_word":68,"end_word":72,"sentiment":"neutral","sentiment_score":0.3267487585544586},{"text":"great.","start_word":73,"end_word":73,"sentiment":"positive","sentiment_score":0.37472423911094666},{"text":"So yeah. You? Yes. It has been very good. Currently, I'm mucking was mucking around with Odoo for most of the morning. So I I've jumped jumped off to get a bit of other things done and things like that, and then I'm just gonna jump back in. yep. I've got a thing that I'd like to talk to you about. Yeah. It looks like the rest account rundown that was provided on the 07/25/2026, it Mhmm. shows there's still insurance within the rest that I've downloaded a net loss for dividend currency, and it's also in net wealth. I don't know how that works. Okay. Yeah. So sometimes because we didn't do the cancellation of rest or the the final rollover, I imagine. Did we leave the final rollover? Like, we didn't action that? It appears so yeah. Okay. Because then that can happen. It's like when you transfer cover, you feel like it cancels the rest one and it's now in NatWest, but it's kind of duplicating the cover in NatWest. And unless normally, what would happen, obviously, that we would do the insurance transfer and then basically do the final rollover, which would automatically cancel those insurances. Right. Yeah. If we Okay. didn't do that, then there can be where you have the the the duplicate, basically, the new cover in that wealth. But if we haven't then canceled the rest insurance, then that's also in place. Yeah. Okay. Because it looks like because in streak, we were doing transfer terms. When we were in streak, we submitted that, Mhmm. Then the insurer has accepted the cover. Yep. Then insurance election notice was submitted. Yep. Insurance premium was deducted, and Yep. the final rollover never occurred. Jack did a finalization audit, Mhmm. and it doesn't look like the yeah. It doesn't look like the final rollover ever occurred. Okay. So within So rest, we've still got the cover as well? $25 as well Yeah. as the entire insurance cover. Okay.","start_word":74,"end_word":406,"sentiment":"neutral","sentiment_score":-0.05096962174831389},{"text":"Well, bad news for OQ is that there's more more remediation with her because we now have to refund the double insurances as well.","start_word":407,"end_word":430,"sentiment":"negative","sentiment_score":-0.3777385652065277},{"text":"Yeah. But good news for client because I was really concerned that I was like, if we did not transfer the cover back last year, what if she's had an illness? What if she's been off work and we cannot Yeah. do it anymore? So it's like, good thing she has the new cover in Nat Wells. Yep. Bad news, there's a lot more remediation from Oakview. Yeah. That's gonna be a hefty amount. Yay. So excited. So I have I've flagged with management the issue with investments. Yeah. But when I did look at it briefly yesterday, I assumed that we did the final rollover and the insurance transfer, and it was just the investment switch because that was kind of the issue we were heading with all the others. But when I opened the docs, I was like, hang on a minute. Yeah. So so for the docs anyway for her, we then have to include both. So So we're gonna both include insurances. both? Yes. Because that's what she currently has. Okay. So that is not her position, though, but that is right now. She has double insurances. She still have the money in rest. And I'll and also her performance is negative 2.2.","start_word":431,"end_word":637,"sentiment":"neutral","sentiment_score":-0.07059012922111917},{"text":"So this will be a fun one.","start_word":638,"end_word":644,"sentiment":"positive","sentiment_score":0.3629983365535736},{"text":"Yeah. So it's like like, imagine telling a client, hey. We kind of stuffed up back in November. We didn't do the investments. We didn't cancel your insurances. We didn't do the rollover. Your performance is negative 2.2. So please sign the new one, Jose. Yeah. Look. That's not right No.","start_word":645,"end_word":695,"sentiment":"neutral","sentiment_score":-0.09786301851272584},{"text":"at all.","start_word":696,"end_word":697,"sentiment":"negative","sentiment_score":-0.34617123007774353},{"text":"Not at all. I'll just have to see how she goes and just most Yeah. of them is just being honest, and it's like, look. It's what it is. I'm really sorry. If you were negatively impacted, which she was, you'll get refunded. Like, you'll get reimbursed, Yeah. and that's all we can do, essentially. Yep. Alright. Well, I'm gonna try and stuff around with this super insurance summary now Yes. and try and get that done. I've now included Yeah. I've now also included the insurance certificate of currency for Netwealth. And the Yeah. insurance says have the contributions been re redirected? Do you know? Does it say anywhere? If not, I can't check later. I can't see it checked anywhere. I'll No. have to have a It look doesn't at the audit. say in the yeah. Okay. Cool. That's all Yeah. good. Right. Like, I'm searching Yeah. No. I a little mediation, honestly. yeah. Look. There seems to be a lot of remediation at the moment. Unfortunately, Yes. that's something that we can't change No.","start_word":698,"end_word":874,"sentiment":"neutral","sentiment_score":-0.07616203278303146},{"text":"It's because what it's it is.","start_word":875,"end_word":880,"sentiment":"negative","sentiment_score":-0.41421210765838623},{"text":"already At least been we're finding done. it. You know? That's exactly right at least for finding it, and people aren't coming Yep. to us with the findings.","start_word":881,"end_word":908,"sentiment":"neutral","sentiment_score":-0.2117377296090126},{"text":"Exactly. Exactly. That's where And if I'm like, this we is positive.","start_word":909,"end_word":920,"sentiment":"positive","sentiment_score":0.5061408877372742},{"text":"yes. Because if all these people came and say, hey. Why is this? You're kind of like, at least it's like, hey. Yep. Sorry. We found this. We're being upfront, and Yeah. we're trying to fix fix it. You know? Definitely. Alright.","start_word":921,"end_word":962,"sentiment":"neutral","sentiment_score":0.06342105567455292},{"text":"Well, thank you so much.","start_word":963,"end_word":967,"sentiment":"positive","sentiment_score":0.5834600329399109},{"text":"Yes. So sorry for the delay. I didn't get, like, Teams notification No. followed in my thing No. with Connor. And I, for some reason, thought because you were completely red and you and you had, like, Yes. a, like, a red with, like obviously, if you're in a meeting, that explains it. But you with, like, stop button kinda thing. And I was like, oh, Oh. okay. Maybe you're not in today. So that's why I was like, oh, and then I was like, I just thought Michelle, and I was like, so I messaged Michelle. So, hey. And she's like, no. Okay then. I was like, oh, okay. Cool. Because otherwise, I wouldn't have bothered Michelle if I knew you were on. No. That was No.","start_word":968,"end_word":1095,"sentiment":"neutral","sentiment_score":-0.12195807695388794},{"text":"just You're my bad.","start_word":1096,"end_word":1099,"sentiment":"negative","sentiment_score":-0.5135765671730042},{"text":"so fine. Yeah. I'm fixing that up now. Do you have any other annual reviews for today? Yep. Yes. Jalene Ransom at 05:30. Cool. Alright. I'll have a look at those docs as well before I jump off Yes. and go from there. Yeah. But those are the only two ARs today, Yes. so that's Wait. good. Yep. He when does he get back from leave? Tuesday. Tuesday. Okay. I would imagine that Pro would talk to him pretty soon after he gets back. Yeah. So Because it's, like, it's concerning that it's, like, I I'm just assuming now, but I feel like he's, I don't know, given up or something because this is not like I told yeah. you guys that I've had some issues with docs, but that's been more the rare occasion, not enough for me to be like, look. This is an issue, and I'll bring it up to you guys. Yeah. I was gonna It say was this more one like seems like it's happening quite frequently now. oh, way more. Like, it used to be one every now and then that I was like, oh, hey. The OSA or, oh, hey. You forgot this. It was, like, maybe one in every, like, I don't know, five or so. Like, it wasn't that frequent. Whereas Yeah. now, Okay. like, the last week, it's been ev or working a bit. It's been every single one there's been issues with. So it's like either he just doesn't care as much anymore or he's a bit off it. I don't know. Because Yeah. Yeah. You think it'll be the opposite? Like, if you've had a bit of a a bit of a slap on the wrist that you'd be like, oh, okay. Head down. I'm gonna do everything. Well, No. yeah, that's what No. I But would think, but apparently not. That's okay. Yeah. So Well, not thank good.","start_word":1100,"end_word":1420,"sentiment":"neutral","sentiment_score":-0.07287837045029316},{"text":"you so much for letting me know. I appreciate it.","start_word":1421,"end_word":1430,"sentiment":"positive","sentiment_score":0.3462979793548584},{"text":"No worries.","start_word":1431,"end_word":1432,"sentiment":"neutral","sentiment_score":0.30351945757865906},{"text":"Hopefully, daily is good, and thanks for sorting Christie out for me.","start_word":1433,"end_word":1444,"sentiment":"positive","sentiment_score":0.4763162434101105},{"text":"No. No. You're so fine. Yep.","start_word":1445,"end_word":1450,"sentiment":"neutral","sentiment_score":0.19739778339862823},{"text":"Great. Thank you, Kaiden.","start_word":1451,"end_word":1454,"sentiment":"positive","sentiment_score":0.5576620101928711},{"text":"Let me know if there's anything else.","start_word":1455,"end_word":1461,"sentiment":"neutral","sentiment_score":0.30472397804260254},{"text":"Thank you. Appreciate Mhmm. it, Vy.","start_word":1462,"end_word":1467,"sentiment":"positive","sentiment_score":0.4972857932249705},{"text":"Bye. Bye.","start_word":1468,"end_word":1469,"sentiment":"neutral","sentiment_score":0.2159859538078308}],"average":{"sentiment":"neutral","sentiment_score":-0.04169088541486861}}}}