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Enter what?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.013023149222135544},{"text":"Oh, yeah.","start":7.7599998,"end":8.42,"sentiment":"neutral","sentiment_score":0.028839636594057083},{"text":"So I just need help with the to use the tool, the scanning tool.","start":8.639999,"end":15.055,"sentiment":"neutral","sentiment_score":0.026833826010780677},{"text":"No.","start":24.715,"end":24.875,"sentiment":"neutral","sentiment_score":-0.2335086464881897},{"text":"Not the Internet.","start":24.875,"end":25.675,"sentiment":"neutral","sentiment_score":-0.1697122553984324}],"sentiment":"neutral","sentiment_score":-0.014108067910586084,"num_words":21,"start":1.4399999,"end":25.675},{"sentences":[{"text":"Is it the Internet one?","start":25.675,"end":26.955,"sentiment":"neutral","sentiment_score":-0.08427376449108123},{"text":"It's not TPMS?","start":26.955,"end":28.14,"sentiment":"neutral","sentiment_score":-0.08688368648290634},{"text":"Starburst?","start":32.12,"end":32.62,"sentiment":"neutral","sentiment_score":-0.03729957714676857},{"text":"I'm sorry.","start":34.12,"end":34.6,"sentiment":"neutral","sentiment_score":-0.13717907667160034},{"text":"I'm sorry.","start":34.6,"end":35.239998,"sentiment":"neutral","sentiment_score":-0.16141028702259064}],"sentiment":"neutral","sentiment_score":-0.10126909126455967,"num_words":13,"start":25.675,"end":35.239998},{"sentences":[{"text":"Maybe I got the wrong number.","start":35.239998,"end":37.02,"sentiment":"neutral","sentiment_score":-0.3167216628789902},{"text":"Enter what?","start":41.330936,"end":43.593437,"sentiment":"neutral","sentiment_score":0.06227316678268835}],"sentiment":"neutral","sentiment_score":-0.22197295546357054,"num_words":8,"start":35.239998,"end":43.593437}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning, sir. We got disconnected. This is Maureen again.\n\nChannel 1: Oh, yeah. So I just need help with the to use the tool, the scanning tool.\n\nChannel 0: Yeah. Are you trying to connect to an Internet service, or you're trying to sign up for Internet?\n\nChannel 1: No. Not the Internet. Is it the Internet one? It's not TPMS?\n\nChannel 0: No. This is Ertel Australia.\n\nChannel 1: Starburst? I'm sorry. I'm sorry. Maybe I got the wrong number.\n\nChannel 0: Okay. I see. Okay then. Have a great day.\n\nChannel 1: Enter\n\nChannel 0: Bye.\n\nChannel 1: what?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.013023149222135544}],"sentiment":"neutral","sentiment_score":0.013023149222135544,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.0741843730211258},{"text":"Hello.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.1067461520433426},{"text":"Good morning, sir.","start":3.4399998,"end":4.24,"sentiment":"positive","sentiment_score":0.4159995714823405},{"text":"We got disconnected.","start":4.24,"end":5.06,"sentiment":"neutral","sentiment_score":0.0005368168155352281},{"text":"This is Maureen again.","start":5.2,"end":6.66,"sentiment":"neutral","sentiment_score":0.031071525532752275}],"sentiment":"neutral","sentiment_score":0.1295688160074254,"channel":0,"num_words":12,"start":2.6399999,"end":6.66},{"sentences":[{"text":"Oh, yeah.","start":7.7599998,"end":8.42,"sentiment":"neutral","sentiment_score":0.028839636594057083},{"text":"So I just need help with the to use the tool, the scanning tool.","start":8.639999,"end":15.055,"sentiment":"neutral","sentiment_score":0.026833826010780677}],"sentiment":"neutral","sentiment_score":0.027084552333690226,"channel":1,"num_words":16,"start":7.7599998,"end":15.055},{"sentences":[{"text":"Yeah.","start":15.545,"end":16.045,"sentiment":"neutral","sentiment_score":-0.00511476956307888},{"text":"Are you trying to connect to an Internet service, or you're trying to sign up for Internet?","start":16.105,"end":22.925,"sentiment":"neutral","sentiment_score":-0.018096055068513927}],"sentiment":"neutral","sentiment_score":-0.0173748725404342,"channel":0,"num_words":18,"start":15.545,"end":22.925},{"sentences":[{"text":"No.","start":24.715,"end":24.875,"sentiment":"neutral","sentiment_score":-0.2335086464881897},{"text":"Not the Internet.","start":24.875,"end":25.675,"sentiment":"neutral","sentiment_score":-0.1697122553984324},{"text":"Is it the Internet one?","start":25.675,"end":26.955,"sentiment":"neutral","sentiment_score":-0.08427376449108123},{"text":"It's not TPMS?","start":26.955,"end":28.14,"sentiment":"neutral","sentiment_score":-0.08688368648290634}],"sentiment":"neutral","sentiment_score":-0.11872210788230102,"channel":1,"num_words":12,"start":24.715,"end":28.14},{"sentences":[{"text":"No.","start":30.650002,"end":30.890001,"sentiment":"neutral","sentiment_score":-0.1062854677438736},{"text":"This is Ertel Australia.","start":30.890001,"end":32.27,"sentiment":"neutral","sentiment_score":-0.04956310149282217}],"sentiment":"neutral","sentiment_score":-0.060907574743032454,"channel":0,"num_words":5,"start":30.650002,"end":32.27},{"sentences":[{"text":"Starburst?","start":32.12,"end":32.62,"sentiment":"neutral","sentiment_score":-0.03729957714676857},{"text":"I'm sorry.","start":34.12,"end":34.6,"sentiment":"neutral","sentiment_score":-0.13717907667160034},{"text":"I'm sorry.","start":34.6,"end":35.239998,"sentiment":"neutral","sentiment_score":-0.16141028702259064},{"text":"Maybe I got the wrong number.","start":35.239998,"end":37.02,"sentiment":"neutral","sentiment_score":-0.3167216628789902}],"sentiment":"neutral","sentiment_score":-0.23043711652809923,"channel":1,"num_words":11,"start":32.12,"end":37.02},{"sentences":[{"text":"Okay.","start":38.010002,"end":38.33,"sentiment":"neutral","sentiment_score":0.0009626299142837524},{"text":"I see.","start":38.33,"end":39.07,"sentiment":"neutral","sentiment_score":0.015197057276964188},{"text":"Okay then.","start":39.460876,"end":40.500877,"sentiment":"neutral","sentiment_score":0.1785939857363701},{"text":"Have a great day.","start":40.500877,"end":41.480877,"sentiment":"positive","sentiment_score":0.4525276944041252}],"sentiment":"neutral","sentiment_score":0.24429505483971703,"channel":0,"num_words":9,"start":38.010002,"end":41.480877},{"sentences":[{"text":"Enter","start":41.330936,"end":41.830936,"sentiment":"neutral","sentiment_score":0.12391580641269684}],"sentiment":"neutral","sentiment_score":0.12391580641269684,"channel":1,"num_words":1,"start":41.330936,"end":41.830936},{"sentences":[{"text":"Bye.","start":41.54088,"end":42.04088,"sentiment":"neutral","sentiment_score":0.1181766614317894}],"sentiment":"neutral","sentiment_score":0.1181766614317894,"channel":0,"num_words":1,"start":41.54088,"end":42.04088},{"sentences":[{"text":"what?","start":43.093437,"end":43.593437,"sentiment":"neutral","sentiment_score":0.0006305271526798606}],"sentiment":"neutral","sentiment_score":0.0006305271526798606,"channel":1,"num_words":1,"start":43.093437,"end":43.593437}]},"summary":{"result":"success","short":"The customer, Maureen, is trying to use a scanning tool and is disconnected from the previous call. The agent, Maureen, asks if the customer is trying to connect to an Internet service or setting up a new one. The call ends with the agent providing the correct number and the customer apologizing for the mistake."},"intents":{"segments":[{"text":"Are you trying to connect to an Internet service, or you're trying to sign up for Internet? No. Not the Internet.","start_word":30,"end_word":50,"intents":[{"intent":"Connect internet","confidence_score":0.008546568}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.06465122103691101},{"text":"Good morning, sir.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.41989731788635254},{"text":"We got disconnected. This is Maureen again. Oh, yeah. So I just need help with the to use the tool, the scanning tool. Yeah. Are you trying to connect to an Internet service, or you're trying to sign up for Internet? No. Not the Internet. Is it the Internet one? It's not TPMS? No. This is Ertel Australia. Starburst? I'm sorry. I'm sorry. Maybe I got the wrong number. Okay. I see. Okay then.","start_word":6,"end_word":79,"sentiment":"neutral","sentiment_score":-0.0513126514852047},{"text":"Have a great day.","start_word":80,"end_word":83,"sentiment":"positive","sentiment_score":0.44976696372032166},{"text":"Enter Bye. what?","start_word":84,"end_word":86,"sentiment":"neutral","sentiment_score":0.08146389573812485}],"average":{"sentiment":"neutral","sentiment_score":0.002163113033684501}}}}