{"metadata":{"transaction_key":"deprecated","request_id":"8ab0f3a0-e70d-4575-850a-2ea856bdad2a","sha256":"c6c294febbb9639b9441143d34be6c0f3d4d1ca58930319e97ef7969d8bd0fef","created":"2026-02-26T18:24:54.184Z","duration":6.5519376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"This call is connected. One transfer.","confidence":0.8773353,"words":[{"word":"this","start":1.1999999,"end":1.52,"confidence":0.8773353,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.13114748895168304},{"word":"call","start":1.52,"end":1.68,"confidence":0.9715773,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1270095556974411},{"word":"is","start":1.68,"end":1.92,"confidence":0.7933587,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0970207303762436},{"word":"connected","start":1.92,"end":2.42,"confidence":0.8324729,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.12944413721561432},{"word":"one","start":3.52,"end":3.76,"confidence":0.4527346,"punctuated_word":"One","sentiment":"negative","sentiment_score":-0.7364621758460999},{"word":"transfer","start":3.76,"end":4.26,"confidence":0.8854593,"punctuated_word":"transfer.","sentiment":"negative","sentiment_score":-0.7179762125015259}],"paragraphs":{"transcript":"\nThis call is connected. One transfer.","paragraphs":[{"sentences":[{"text":"This call is connected.","start":1.1999999,"end":2.42,"sentiment":"neutral","sentiment_score":-0.12115547806024551},{"text":"One transfer.","start":3.52,"end":4.26,"sentiment":"negative","sentiment_score":-0.7272191941738129}],"sentiment":"neutral","sentiment_score":-0.32317671676476795,"num_words":6,"start":1.1999999,"end":4.26}]}}]},{"alternatives":[{"transcript":"This call has been answered. Doing a blind transfer.","confidence":0.9502914,"words":[{"word":"this","start":1.52,"end":1.76,"confidence":0.9949297,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10258840769529344},{"word":"call","start":1.76,"end":1.92,"confidence":0.9982267,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.13547709584236145},{"word":"has","start":1.92,"end":2.1599998,"confidence":0.9254408,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4078412652015686},{"word":"been","start":2.1599998,"end":2.32,"confidence":0.9992434,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.5075437426567078},{"word":"answered","start":2.32,"end":2.82,"confidence":0.87457216,"punctuated_word":"answered.","sentiment":"negative","sentiment_score":-0.517659604549408},{"word":"doing","start":3.4399998,"end":3.76,"confidence":0.8113427,"punctuated_word":"Doing","sentiment":"negative","sentiment_score":-0.571992814540863},{"word":"a","start":3.76,"end":3.84,"confidence":0.70524675,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.8230640292167664},{"word":"blind","start":3.84,"end":4.08,"confidence":0.9502914,"punctuated_word":"blind","sentiment":"negative","sentiment_score":-0.7542160153388977},{"word":"transfer","start":4.08,"end":4.58,"confidence":0.98029375,"punctuated_word":"transfer.","sentiment":"negative","sentiment_score":-0.47711682319641113}],"paragraphs":{"transcript":"\nThis call has been answered. Doing a blind transfer.","paragraphs":[{"sentences":[{"text":"This call has been answered.","start":1.52,"end":2.82,"sentiment":"negative","sentiment_score":-0.33422202318906785},{"text":"Doing a blind transfer.","start":3.4399998,"end":4.58,"sentiment":"negative","sentiment_score":-0.6565974205732346}],"sentiment":"negative","sentiment_score":-0.47749997758203083,"num_words":9,"start":1.52,"end":4.58}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This\n\nChannel 1: This\n\nChannel 0: call is\n\nChannel 1: call has\n\nChannel 0: connected.\n\nChannel 1: been answered. Doing\n\nChannel 0: One\n\nChannel 1: a\n\nChannel 0: transfer.\n\nChannel 1: blind transfer.","paragraphs":[{"sentences":[{"text":"This","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":-0.13114748895168304}],"sentiment":"neutral","sentiment_score":-0.13114748895168304,"channel":0,"num_words":1,"start":1.1999999,"end":1.52},{"sentences":[{"text":"This","start":1.52,"end":1.76,"sentiment":"neutral","sentiment_score":-0.10258840769529344}],"sentiment":"neutral","sentiment_score":-0.10258840769529344,"channel":1,"num_words":1,"start":1.52,"end":1.76},{"sentences":[{"text":"call is","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":-0.11201514303684235}],"sentiment":"neutral","sentiment_score":-0.11201514303684235,"channel":0,"num_words":2,"start":1.52,"end":1.92},{"sentences":[{"text":"call has","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.271659180521965}],"sentiment":"neutral","sentiment_score":-0.271659180521965,"channel":1,"num_words":2,"start":1.76,"end":2.1599998},{"sentences":[{"text":"connected.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":-0.12944413721561432}],"sentiment":"neutral","sentiment_score":-0.12944413721561432,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"been answered.","start":2.1599998,"end":2.82,"sentiment":"negative","sentiment_score":-0.5126016736030579},{"text":"Doing","start":3.4399998,"end":3.76,"sentiment":"negative","sentiment_score":-0.571992814540863}],"sentiment":"negative","sentiment_score":-0.5323987205823263,"channel":1,"num_words":3,"start":2.1599998,"end":3.76},{"sentences":[{"text":"One","start":3.52,"end":3.76,"sentiment":"negative","sentiment_score":-0.7364621758460999}],"sentiment":"negative","sentiment_score":-0.7364621758460999,"channel":0,"num_words":1,"start":3.52,"end":3.76},{"sentences":[{"text":"a","start":3.76,"end":3.84,"sentiment":"negative","sentiment_score":-0.8230640292167664}],"sentiment":"negative","sentiment_score":-0.8230640292167664,"channel":1,"num_words":1,"start":3.76,"end":3.84},{"sentences":[{"text":"transfer.","start":3.76,"end":4.26,"sentiment":"negative","sentiment_score":-0.7179762125015259}],"sentiment":"negative","sentiment_score":-0.7179762125015259,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"blind transfer.","start":3.84,"end":4.58,"sentiment":"negative","sentiment_score":-0.6156664192676544}],"sentiment":"negative","sentiment_score":-0.6156664192676544,"channel":1,"num_words":2,"start":3.84,"end":4.58}]},"summary":{"result":"success","short":"This call This is call connected. has been answered. Doing One transfer. a blind transfer."},"intents":{"segments":[{"text":"a blind transfer.","start_word":12,"end_word":14,"intents":[{"intent":"Transfer call","confidence_score":0.37112045}]}]},"sentiments":{"segments":[{"text":"This call This is call connected.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":-0.12173308432102203},{"text":"has been answered. Doing One transfer. a blind transfer.","start_word":6,"end_word":14,"sentiment":"negative","sentiment_score":-0.6485536098480225}],"average":{"sentiment":"negative","sentiment_score":-0.4729468027750651}}}}