{"metadata":{"transaction_key":"deprecated","request_id":"019ff872-b2ff-7a50-8cb1-38eecc26a0f3","sha256":"2af204ecc373755e1e1dcf2cf65df4f2a149db540963c3989a7ec993ff9e692a","created":"2026-08-13T00:08:15.693Z","duration":17.423937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.9655762,"words":[{"word":"hello","start":3.12,"end":3.62,"confidence":0.9655762,"punctuated_word":"Hello?","sentiment":"negative","sentiment_score":-0.5632776021957397}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"negative","sentiment_score":-0.5632776021957397}],"sentiment":"negative","sentiment_score":-0.5632776021957397,"num_words":1,"start":3.12,"end":3.62}]}}]},{"alternatives":[{"transcript":"Unfortunately, I'm on the other line. Please leave a message, and I'll return your call as soon as possible.","confidence":0.99902344,"words":[{"word":"unfortunately","start":2.48,"end":2.98,"confidence":0.99853516,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.6583803296089172},{"word":"i'm","start":3.12,"end":3.28,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4726189076900482},{"word":"on","start":3.28,"end":3.36,"confidence":0.99316406,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5045196413993835},{"word":"the","start":3.36,"end":3.52,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4159555733203888},{"word":"other","start":3.52,"end":3.76,"confidence":0.9980469,"punctuated_word":"other","sentiment":"negative","sentiment_score":-0.4480590224266052},{"word":"line","start":3.76,"end":4.16,"confidence":0.99902344,"punctuated_word":"line.","sentiment":"negative","sentiment_score":-0.4700867235660553},{"word":"please","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4827782213687897},{"word":"leave","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.386060893535614},{"word":"a","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4496418237686157},{"word":"message","start":4.88,"end":5.2799997,"confidence":0.78222656,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.36311769485473633},{"word":"and","start":5.2799997,"end":5.44,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.27015185356140137},{"word":"i'll","start":5.44,"end":5.6,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.3109477758407593},{"word":"return","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"return","sentiment":"negative","sentiment_score":-0.4619974493980408},{"word":"your","start":5.92,"end":6.08,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5213618278503418},{"word":"call","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.401027649641037},{"word":"as","start":6.24,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.37415093183517456},{"word":"soon","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"soon","sentiment":"negative","sentiment_score":-0.38301384449005127},{"word":"as","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3878061771392822},{"word":"possible","start":6.72,"end":7.22,"confidence":0.99853516,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.28101208806037903}],"paragraphs":{"transcript":"\nUnfortunately, I'm on the other line. Please leave a message, and I'll return your call as soon as possible.","paragraphs":[{"sentences":[{"text":"Unfortunately, I'm on the other line.","start":2.48,"end":4.16,"sentiment":"negative","sentiment_score":-0.4949366996685664},{"text":"Please leave a message, and I'll return your call as soon as possible.","start":4.16,"end":7.22,"sentiment":"negative","sentiment_score":-0.3902360177957095}],"sentiment":"negative","sentiment_score":-0.4232993910187169,"num_words":19,"start":2.48,"end":7.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Unfortunately, I'm\n\nChannel 0: Hello?\n\nChannel 1: on the other line. Please leave a message, and I'll return your call as soon as possible.","paragraphs":[{"sentences":[{"text":"Unfortunately, I'm","start":2.48,"end":3.28,"sentiment":"negative","sentiment_score":-0.5654996186494827}],"sentiment":"negative","sentiment_score":-0.5654996186494827,"channel":1,"num_words":2,"start":2.48,"end":3.28},{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"negative","sentiment_score":-0.5632776021957397}],"sentiment":"negative","sentiment_score":-0.5632776021957397,"channel":0,"num_words":1,"start":3.12,"end":3.62},{"sentences":[{"text":"on the other line.","start":3.28,"end":4.16,"sentiment":"negative","sentiment_score":-0.4596552401781082},{"text":"Please leave a message, and I'll return your call as soon as possible.","start":4.16,"end":7.22,"sentiment":"negative","sentiment_score":-0.3902360177957095}],"sentiment":"negative","sentiment_score":-0.4065699524739209,"channel":1,"num_words":17,"start":3.28,"end":7.22}]},"summary":{"result":"success","short":"Unfortunately, Hello? I'm on the other line. Please leave a message, and I'll return your call as soon as possible."},"intents":{"segments":[{"text":"Please leave a message, and I'll return your call as soon as possible.","start_word":7,"end_word":19,"intents":[{"intent":"Return call","confidence_score":0.21623164}]}]},"sentiments":{"segments":[{"text":"Unfortunately, Hello? I'm on the other line. Please leave a message, and I'll return your call as soon as possible.","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.4409799873828888}],"average":{"sentiment":"negative","sentiment_score":-0.4409799575805664}}}}