{"metadata":{"transaction_key":"deprecated","request_id":"019f59f8-40a1-76f0-b69d-2e6e053ed6f0","sha256":"b9164dabc97b2399b47ff23790ff02ae4ce6ed3c5a6cf47d457fd3e8a1de4478","created":"2026-07-13T05:34:30.620Z","duration":23.039938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":79,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":88},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon, James. This is Veronica from HP Financial. I just had you booked in for your annual review. If you could please give me a callback.","confidence":0.9980469,"words":[{"word":"good","start":10.719999,"end":10.88,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2413235753774643},{"word":"afternoon","start":10.88,"end":11.38,"confidence":0.99902344,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.3060610294342041},{"word":"james","start":11.44,"end":11.804937,"confidence":0.99609375,"punctuated_word":"James.","sentiment":"neutral","sentiment_score":0.2888503074645996},{"word":"this","start":11.804937,"end":11.964937,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2256375104188919},{"word":"is","start":11.964937,"end":12.124937,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23928184807300568},{"word":"veronica","start":12.124937,"end":12.604938,"confidence":0.9326172,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.28768184781074524},{"word":"from","start":12.604938,"end":12.964937,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.25184205174446106},{"word":"hp","start":12.964937,"end":13.324938,"confidence":0.5683594,"punctuated_word":"HP","sentiment":"neutral","sentiment_score":0.1995319277048111},{"word":"financial","start":13.324938,"end":13.824938,"confidence":0.8000488,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.20004543662071228},{"word":"i","start":14.204937,"end":14.364937,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12345965951681136},{"word":"just","start":14.364937,"end":14.524938,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11595486849546432},{"word":"had","start":14.524938,"end":14.6849375,"confidence":0.91845703,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.1536916047334671},{"word":"you","start":14.6849375,"end":14.844937,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07686851173639297},{"word":"booked","start":14.844937,"end":15.084937,"confidence":1.0,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.12108854204416276},{"word":"in","start":15.084937,"end":15.404938,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2151382714509964},{"word":"for","start":15.404938,"end":15.6449375,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2568824887275696},{"word":"your","start":15.6449375,"end":15.884937,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2127850502729416},{"word":"annual","start":15.884937,"end":16.284937,"confidence":0.96972656,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.1872439086437225},{"word":"review","start":16.284937,"end":16.784937,"confidence":0.9909668,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.09599674493074416},{"word":"if","start":17.004936,"end":17.164936,"confidence":0.98095703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.056590259075164795},{"word":"you","start":17.164936,"end":17.244938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08638852089643478},{"word":"could","start":17.244938,"end":17.484938,"confidence":0.80566406,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.08370314538478851},{"word":"please","start":17.484938,"end":17.724937,"confidence":0.9970703,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1250215768814087},{"word":"give","start":17.724937,"end":17.884937,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.14471277594566345},{"word":"me","start":17.884937,"end":17.964937,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1624913513660431},{"word":"a","start":17.964937,"end":18.204937,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1506451666355133},{"word":"callback","start":18.204937,"end":18.704937,"confidence":0.88183594,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.17205695807933807}],"paragraphs":{"transcript":"\nGood afternoon, James. This is Veronica from HP Financial. I just had you booked in for your annual review. If you could please give me a callback.","paragraphs":[{"sentences":[{"text":"Good afternoon, James.","start":10.719999,"end":11.804937,"sentiment":"neutral","sentiment_score":0.278744970758756},{"text":"This is Veronica from HP Financial.","start":11.804937,"end":13.824938,"sentiment":"neutral","sentiment_score":0.23400343706210455},{"text":"I just had you booked in for your annual review.","start":14.204937,"end":16.784937,"sentiment":"neutral","sentiment_score":0.15591096505522728},{"text":"If you could please give me a callback.","start":17.004936,"end":18.704937,"sentiment":"neutral","sentiment_score":-0.12270121928304434}],"sentiment":"neutral","sentiment_score":0.10436131225691901,"num_words":27,"start":10.719999,"end":18.704937}]}}]},{"alternatives":[{"transcript":"Person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","confidence":1.0,"words":[{"word":"person","start":0.24,"end":0.39999998,"confidence":0.6303711,"punctuated_word":"Person","sentiment":"negative","sentiment_score":-0.49143844842910767},{"word":"you","start":0.39999998,"end":0.48,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4591240882873535},{"word":"have","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5051042437553406},{"word":"called","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.6167572140693665},{"word":"is","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6421359777450562},{"word":"not","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6565849184989929},{"word":"available","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.625023365020752},{"word":"please","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.48066985607147217},{"word":"leave","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.38965463638305664},{"word":"a","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4063546657562256},{"word":"short","start":3.1999998,"end":3.6799998,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.286332905292511},{"word":"ten","start":3.6799998,"end":4.0,"confidence":0.96435547,"punctuated_word":"ten","sentiment":"negative","sentiment_score":-0.35675716400146484},{"word":"second","start":4.0,"end":4.48,"confidence":0.99902344,"punctuated_word":"second","sentiment":"negative","sentiment_score":-0.3637165427207947},{"word":"message","start":4.48,"end":4.88,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.35557135939598083},{"word":"after","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.21081039309501648},{"word":"the","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2713426351547241},{"word":"tone","start":5.3599997,"end":5.68,"confidence":0.9506836,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.26346826553344727},{"word":"and","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24147453904151917},{"word":"we'll","start":5.92,"end":6.08,"confidence":0.99902344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.29000431299209595},{"word":"send","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.24367256462574005},{"word":"the","start":6.3199997,"end":6.48,"confidence":0.6435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25496241450309753},{"word":"message","start":6.48,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.22399590909481049},{"word":"as","start":6.8799996,"end":7.04,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.22389525175094604},{"word":"a","start":7.04,"end":7.12,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.338134765625},{"word":"text","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.2917248010635376},{"word":"your","start":17.854937,"end":18.174938,"confidence":0.88134766,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.15598048269748688},{"word":"voice","start":18.174938,"end":18.414936,"confidence":1.0,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.17833063006401062},{"word":"message","start":18.414936,"end":18.814938,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2066584974527359},{"word":"is","start":18.814938,"end":18.974937,"confidence":0.9194336,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2673685848712921},{"word":"being","start":18.974937,"end":19.294937,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.3027988374233246},{"word":"converted","start":19.294937,"end":19.694937,"confidence":1.0,"punctuated_word":"converted","sentiment":"neutral","sentiment_score":-0.2912307381629944},{"word":"to","start":19.694937,"end":19.934937,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2453023791313171},{"word":"text","start":19.934937,"end":20.174938,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.23974677920341492},{"word":"and","start":20.174938,"end":20.334938,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2652602195739746},{"word":"will","start":20.334938,"end":20.494938,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2283666431903839},{"word":"be","start":20.494938,"end":20.654938,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1593291312456131},{"word":"sent","start":20.654938,"end":20.894938,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.15232914686203003},{"word":"as","start":20.894938,"end":21.054937,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1584620177745819},{"word":"an","start":21.054937,"end":21.214937,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1708597093820572},{"word":"sms","start":21.214937,"end":21.714937,"confidence":1.0,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.15003883838653564},{"word":"goodbye","start":22.014938,"end":22.514938,"confidence":0.9995117,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.20989835262298584}],"paragraphs":{"transcript":"\nPerson you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"Person you have called is not available.","start":0.24,"end":2.02,"sentiment":"negative","sentiment_score":-0.5708811794008527},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text.","start":2.48,"end":7.62,"sentiment":"neutral","sentiment_score":-0.30514127678341335},{"text":"Your voice message is being converted to text and will be sent as an SMS.","start":17.854937,"end":21.714937,"sentiment":"neutral","sentiment_score":-0.2114708423614502},{"text":"Goodbye.","start":22.014938,"end":22.514938,"sentiment":"neutral","sentiment_score":-0.20989835262298584}],"sentiment":"neutral","sentiment_score":-0.3139188347793207,"num_words":41,"start":0.24,"end":22.514938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text.\n\nChannel 0: Good afternoon, James. This is Veronica from HP Financial. I just had you booked in for your annual review. If you could please give\n\nChannel 1: Your\n\nChannel 0: me a\n\nChannel 1: voice\n\nChannel 0: callback.\n\nChannel 1: message is being converted to text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"Person you have called is not available.","start":0.24,"end":2.02,"sentiment":"negative","sentiment_score":-0.5708811794008527},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text.","start":2.48,"end":7.62,"sentiment":"neutral","sentiment_score":-0.30514127678341335}],"sentiment":"negative","sentiment_score":-0.3795484495162964,"channel":1,"num_words":25,"start":0.24,"end":7.62},{"sentences":[{"text":"Good afternoon, James.","start":10.719999,"end":11.804937,"sentiment":"neutral","sentiment_score":0.278744970758756},{"text":"This is Veronica from HP Financial.","start":11.804937,"end":13.824938,"sentiment":"neutral","sentiment_score":0.23400343706210455},{"text":"I just had you booked in for your annual review.","start":14.204937,"end":16.784937,"sentiment":"neutral","sentiment_score":0.15591096505522728},{"text":"If you could please give","start":17.004936,"end":17.884937,"sentiment":"neutral","sentiment_score":-0.09928325563669205}],"sentiment":"neutral","sentiment_score":0.13762287112573782,"channel":0,"num_words":24,"start":10.719999,"end":17.884937},{"sentences":[{"text":"Your","start":17.854937,"end":18.174938,"sentiment":"neutral","sentiment_score":-0.15598048269748688}],"sentiment":"neutral","sentiment_score":-0.15598048269748688,"channel":1,"num_words":1,"start":17.854937,"end":18.174938},{"sentences":[{"text":"me a","start":17.884937,"end":18.204937,"sentiment":"neutral","sentiment_score":-0.1565682590007782}],"sentiment":"neutral","sentiment_score":-0.1565682590007782,"channel":0,"num_words":2,"start":17.884937,"end":18.204937},{"sentences":[{"text":"voice","start":18.174938,"end":18.414936,"sentiment":"neutral","sentiment_score":-0.17833063006401062}],"sentiment":"neutral","sentiment_score":-0.17833063006401062,"channel":1,"num_words":1,"start":18.174938,"end":18.414936},{"sentences":[{"text":"callback.","start":18.204937,"end":18.704937,"sentiment":"neutral","sentiment_score":-0.17205695807933807}],"sentiment":"neutral","sentiment_score":-0.17205695807933807,"channel":0,"num_words":1,"start":18.204937,"end":18.704937},{"sentences":[{"text":"message is being converted to text and will be sent as an SMS.","start":18.414936,"end":21.714937,"sentiment":"neutral","sentiment_score":-0.2182885786661735},{"text":"Goodbye.","start":22.014938,"end":22.514938,"sentiment":"neutral","sentiment_score":-0.20989835262298584}],"sentiment":"neutral","sentiment_score":-0.2176892768059458,"channel":1,"num_words":14,"start":18.414936,"end":22.514938}]},"summary":{"result":"success","short":"The customer called but the representative is not available. The representative leaves a message for the customer, James, informing him of his annual review appointment and asks for a voicemail callback. The message is converted to text and sent as an SMS."},"intents":{"segments":[{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text. Good afternoon, James.","start_word":7,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.134291}]},{"text":"If you could please give Your me a voice callback. message is being converted to text and will be sent as an SMS. Goodbye.","start_word":44,"end_word":67,"intents":[{"intent":"Request callback","confidence_score":0.0738809}]}]},"sentiments":{"segments":[{"text":"Person you have called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.577648937702179},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text. Good afternoon, James. This is Veronica from HP Financial. I just had you booked in for your annual review. If you could please give Your me a voice callback. message is being converted to text and will be sent as an SMS. Goodbye.","start_word":7,"end_word":67,"sentiment":"neutral","sentiment_score":-0.10735523700714111}],"average":{"sentiment":"neutral","sentiment_score":-0.15010920437899505}}}}