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Mel. How are you? Can you look at I just had a meeting with Optus Enterprise and all that, and I'm gonna be late getting back into the office. Can you just let Paula know I'm just running a bit late so I could just continue? Yes.\n\nShe's doing all the she's learning all the site, the prices, and all that stuff. And I said I'll be there by twelve, 12:30. I might be a little bit later than that. Alright? Probably another fifteen, twenty minutes.\n\nYeah. Because I don't I don't have a direct connection with this phone number. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mel.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.29067832231521606},{"text":"How are you?","start":3.36,"end":4.42,"sentiment":"positive","sentiment_score":0.38692380984624225},{"text":"Can you look at I just had a meeting with Optus Enterprise and all that, and I'm gonna be late getting back into the office.","start":8.08,"end":15.684999,"sentiment":"neutral","sentiment_score":0.015262557491660118},{"text":"Can you just let Paula know I'm just running a bit late so I could just continue?","start":15.684999,"end":21.545,"sentiment":"neutral","sentiment_score":-0.00611715774764033},{"text":"Yes.","start":21.605,"end":21.925,"sentiment":"neutral","sentiment_score":0.20238566398620603}],"sentiment":"neutral","sentiment_score":0.0462934582028538,"num_words":48,"start":2.56,"end":21.925},{"sentences":[{"text":"She's doing all the she's learning all the site, the prices, and all that stuff.","start":21.925,"end":26.82,"sentiment":"neutral","sentiment_score":0.17475394457578658},{"text":"And I said I'll be there by twelve, 12:30.","start":26.82,"end":29.14,"sentiment":"neutral","sentiment_score":0.06490047524372737},{"text":"I might be a little bit later than that.","start":29.14,"end":30.66,"sentiment":"neutral","sentiment_score":-0.017118290687600773},{"text":"Alright?","start":30.66,"end":30.98,"sentiment":"neutral","sentiment_score":0.04027144238352776},{"text":"Probably another fifteen, twenty minutes.","start":30.98,"end":32.84,"sentiment":"neutral","sentiment_score":0.001313059777021408}],"sentiment":"neutral","sentiment_score":0.07944065566437367,"num_words":39,"start":21.925,"end":32.84},{"sentences":[{"text":"Yeah.","start":34.82,"end":34.98,"sentiment":"neutral","sentiment_score":0.01470083463937044},{"text":"Because I don't I don't have a direct connection with this phone number.","start":34.98,"end":39.08,"sentiment":"neutral","sentiment_score":-0.16453593854720777},{"text":"Alright.","start":40.945,"end":41.445,"sentiment":"neutral","sentiment_score":0.049086183309555054},{"text":"Thank you.","start":42.785,"end":43.524998,"sentiment":"positive","sentiment_score":0.3711128681898117},{"text":"Bye.","start":45.665,"end":46.165,"sentiment":"neutral","sentiment_score":0.23692135512828827}],"sentiment":"neutral","sentiment_score":-0.060890727314270206,"num_words":18,"start":34.82,"end":46.165}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Dom.\n\nChannel 1: Hi, Mel. How are you?\n\nChannel 0: I'm good. How may I help you?\n\nChannel 1: Can you look at I just had a meeting with Optus Enterprise and all that, and I'm gonna be late getting back into the office. Can you just let Paula know I'm just running a bit late so I\n\nChannel 0: Okay,\n\nChannel 1: could just\n\nChannel 0: miss\n\nChannel 1: continue?\n\nChannel 0: Charice.\n\nChannel 1: Yes. She's doing all the she's learning all the site, the prices, and all that stuff. And I said I'll be there by twelve, 12:30. I might be a little bit later than that. Alright?\n\nProbably another fifteen, twenty minutes.\n\nChannel 0: Alright. Sure. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Because\n\nChannel 0: will\n\nChannel 1: I\n\nChannel 0: let\n\nChannel 1: don't\n\nChannel 0: her\n\nChannel 1: I\n\nChannel 0: know.\n\nChannel 1: don't have a direct connection with this phone number.\n\nChannel 0: Mm-mm. Sure.\n\nChannel 1: Alright.\n\nChannel 0: I'll message her. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Be\n\nChannel 1: Bye.\n\nChannel 0: safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":0.48,"end":1.3,"sentiment":"neutral","sentiment_score":0.1391686201095581}],"sentiment":"neutral","sentiment_score":0.1391686201095581,"channel":0,"num_words":2,"start":0.48,"end":1.3},{"sentences":[{"text":"Hi, Mel.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.29067832231521606},{"text":"How are you?","start":3.36,"end":4.42,"sentiment":"positive","sentiment_score":0.38692380984624225}],"sentiment":"positive","sentiment_score":0.3484256148338318,"channel":1,"num_words":5,"start":2.56,"end":4.42},{"sentences":[{"text":"I'm good.","start":4.88,"end":5.7599998,"sentiment":"positive","sentiment_score":0.661852091550827},{"text":"How may I help you?","start":5.7599998,"end":6.98,"sentiment":"positive","sentiment_score":0.4475253760814667}],"sentiment":"positive","sentiment_score":0.508761580501284,"channel":0,"num_words":7,"start":4.88,"end":6.98},{"sentences":[{"text":"Can you look at I just had a 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doing all the she's learning all the site, the prices, and all that stuff.","start":21.925,"end":26.82,"sentiment":"neutral","sentiment_score":0.17475394457578658},{"text":"And I said I'll be there by twelve, 12:30.","start":26.82,"end":29.14,"sentiment":"neutral","sentiment_score":0.06490047524372737},{"text":"I might be a little bit later than that.","start":29.14,"end":30.66,"sentiment":"neutral","sentiment_score":-0.017118290687600773},{"text":"Alright?","start":30.66,"end":30.98,"sentiment":"neutral","sentiment_score":0.04027144238352776}],"sentiment":"neutral","sentiment_score":0.0941144553146192,"channel":1,"num_words":35,"start":21.605,"end":30.98},{"sentences":[{"text":"Probably another fifteen, twenty 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have a direct connection with this phone number.","start":35.78,"end":39.08,"sentiment":"neutral","sentiment_score":-0.17379568682776558}],"sentiment":"neutral","sentiment_score":-0.17379568682776558,"channel":1,"num_words":9,"start":35.78,"end":39.08},{"sentences":[{"text":"Mm-mm.","start":39.86,"end":40.36,"sentiment":"neutral","sentiment_score":-0.025808870792388916},{"text":"Sure.","start":40.579998,"end":40.98,"sentiment":"neutral","sentiment_score":0.03466004133224487}],"sentiment":"neutral","sentiment_score":0.0044255852699279785,"channel":0,"num_words":2,"start":39.86,"end":40.98},{"sentences":[{"text":"Alright.","start":40.945,"end":41.445,"sentiment":"neutral","sentiment_score":0.049086183309555054}],"sentiment":"neutral","sentiment_score":0.049086183309555054,"channel":1,"num_words":1,"start":40.945,"end":41.445},{"sentences":[{"text":"I'll message 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agent that they will be late to their meeting due to a prior appointment with Optus Enterprise. The customer asks the agent to inform Paula about their delay and mentions they may be late for another 15-25 minutes. The agent agrees to message Paula and the call ends with pleasantries."},"intents":{"segments":[{"text":"She's doing all the she's learning all the site, the prices, and all that stuff. And I said I'll be there by twelve, 12:30. I might be a little bit later than that. Alright? Probably another fifteen, twenty minutes. Alright.","start_word":60,"end_word":99,"intents":[{"intent":"Check availability","confidence_score":0.016990682}]}]},"sentiments":{"segments":[{"text":"Hi, Dom. Hi, Mel.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.21492347121238708},{"text":"How are you? I'm good. How may I help you?","start_word":4,"end_word":13,"sentiment":"positive","sentiment_score":0.5023580193519592},{"text":"Can you look at I just had a meeting with Optus Enterprise and all that, and I'm gonna be late getting back into the office. Can you just let Paula know I'm just running a bit late so I Okay, could just miss continue? Charice. Yes. She's doing all the she's learning all the site, the prices, and all that stuff. And I said I'll be there by twelve, 12:30. I might be a little bit later than that. Alright? Probably another fifteen, twenty minutes. Alright. Sure. Sure. Yeah. I Because will let I don't her I know. don't have a direct connection with this phone number. Mm-mm. Sure. Alright. I'll message her. Okay?","start_word":14,"end_word":127,"sentiment":"neutral","sentiment_score":0.01952945441007614},{"text":"Thank you. You're welcome.","start_word":128,"end_word":131,"sentiment":"positive","sentiment_score":0.3480759859085083},{"text":"Be Bye. safe. Bye bye.","start_word":132,"end_word":136,"sentiment":"neutral","sentiment_score":0.18769192695617676}],"average":{"sentiment":"neutral","sentiment_score":0.08131429095600927}}}}