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Good afternoon. Did you say your name is Deborah? Is this miss Deborah James in the car? This is Abby from Techno One, ma'am, from Springfield, Brisbane.\n\nAre you still in department of transport in Main Road? Yeah. I believe it's it's not you. It's one of your guy in your department, ma'am. Because we've spoken with you in the past.\n\nDaniel asked me to reach out to you to confirm if you're still coming up for an IT review. It's like a quick yep. IT IT solutions review, Yeah. In your department. And we wanted to confirm if you are still of the same interest, if you're having, like, issues, like a quick gap analysis.\n\nOr are you the one, like, the right person? But do you know the guy? IT IT department, like your IT solutions. I just have here your name, Deborah James. So we wanted yeah.\n\nNo? No. No no need, ma'am. Yeah. No need, ma'am.\n\nWe just wanted to confirm if so far so good with your IT solutions, or can you confirm that? Yeah. Yeah. Oh, yeah. Yeah.\n\nI understand. 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This is Deborah. Yes. Can I ask who's calling? Alright.\n\nYes. That's correct. Yeah. Yes. Sorry.\n\nA what review? IT review. IT. I no. No.\n\nI'm sorry. I'm in the Olympic and Paralympic branch. No. I'm not the right person. No.\n\nI I I wouldn't know what's what you're referring to for this. Yeah. Yeah. Okay. If you who have you talked to in the past about this?\n\nOh, okay. Yeah. Sorry. I couldn't go give those details over the phone. If you'd like to send me an email.\n\nOh, yes. I couldn't confirm that because I'm not in that department. So if you could if you could take my name off that list. Thank you. Thank you.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Transport and Main Roads.","start":0.56,"end":1.52,"sentiment":"neutral","sentiment_score":0.02388343308120966},{"text":"This is Deborah.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.02919025222460429},{"text":"Yes.","start":9.12,"end":9.599999,"sentiment":"neutral","sentiment_score":0.04390694200992584},{"text":"Can I ask who's calling?","start":9.599999,"end":10.9,"sentiment":"neutral","sentiment_score":0.022679774463176726},{"text":"Alright.","start":15.535,"end":16.035,"sentiment":"neutral","sentiment_score":0.02931706421077251}],"sentiment":"neutral","sentiment_score":0.026409097681088105,"num_words":14,"start":0.56,"end":16.035},{"sentences":[{"text":"Yes.","start":18.735,"end":19.055,"sentiment":"neutral","sentiment_score":0.01929374784231186},{"text":"That's 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This is Deborah.\n\nChannel 0: Hi, ma'am. Good afternoon. Did you say your name is Deborah? Is this miss Deborah James\n\nChannel 1: Yes. Can I ask who's\n\nChannel 0: in\n\nChannel 1: calling?\n\nChannel 0: the car? This is Abby from Techno One, ma'am, from Springfield, Brisbane.\n\nChannel 1: Alright.\n\nChannel 0: Are you still in department of transport in Main\n\nChannel 1: Yes.\n\nChannel 0: Road?\n\nChannel 1: That's correct. Yeah. Yes.\n\nChannel 0: Yeah. I believe it's it's not you. It's one of your guy in your department, ma'am. Because we've spoken with you in the past. Daniel asked me to reach out to you to confirm if you're still coming up for an IT review.\n\nIt's\n\nChannel 1: Sorry.\n\nChannel 0: like\n\nChannel 1: A\n\nChannel 0: a\n\nChannel 1: what\n\nChannel 0: quick\n\nChannel 1: review?\n\nChannel 0: yep. IT IT solutions\n\nChannel 1: IT review.\n\nChannel 0: review,\n\nChannel 1: IT.\n\nChannel 0: Yeah. In your department. And we wanted to confirm if you are still of the same interest, if you're having, like, issues, like a quick gap analysis. Or are you the one, like,\n\nChannel 1: I\n\nChannel 0: the right\n\nChannel 1: no.\n\nChannel 0: person?\n\nChannel 1: No. I'm sorry. I'm in the Olympic and Paralympic branch. No.\n\nChannel 0: But\n\nChannel 1: I'm\n\nChannel 0: do\n\nChannel 1: not\n\nChannel 0: you know\n\nChannel 1: the right\n\nChannel 0: the\n\nChannel 1: person.\n\nChannel 0: guy?\n\nChannel 1: No. I I I wouldn't know what's what you're referring to for this.\n\nChannel 0: IT IT department, like your IT solutions.\n\nChannel 1: Yeah. Yeah. Okay. If you who have you talked to in the past about this?\n\nChannel 0: I just have here your name, Deborah James.\n\nChannel 1: Oh, okay.\n\nChannel 0: So we wanted yeah.\n\nChannel 1: Yeah. Sorry.\n\nChannel 0: No?\n\nChannel 1: I couldn't go give those details over the phone. If you'd like to send\n\nChannel 0: No. No\n\nChannel 1: me an\n\nChannel 0: no\n\nChannel 1: email.\n\nChannel 0: need, ma'am. Yeah. No need, ma'am. We just wanted to confirm if so far so good with your IT solutions, or can you confirm\n\nChannel 1: Oh,\n\nChannel 0: that?\n\nChannel 1: yes.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: couldn't confirm that because I'm not in that department.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: yeah.\n\nChannel 1: if\n\nChannel 0: Yeah.\n\nChannel 1: you could\n\nChannel 0: I\n\nChannel 1: if\n\nChannel 0: understand.\n\nChannel 1: you could take my name off that list. Thank you.\n\nChannel 0: Take care. No problem.\n\nChannel 1: Thank you. 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name off that list.","start":104.115,"end":105.795,"sentiment":"negative","sentiment_score":-0.5694805160164833},{"text":"Thank you.","start":105.795,"end":106.534996,"sentiment":"neutral","sentiment_score":0.015477322041988371}],"sentiment":"negative","sentiment_score":-0.452488948404789,"channel":1,"num_words":10,"start":104.115,"end":106.534996},{"sentences":[{"text":"Take care.","start":107.59894,"end":108.39894,"sentiment":"neutral","sentiment_score":0.000783214345574379},{"text":"No problem.","start":108.39894,"end":109.13894,"sentiment":"neutral","sentiment_score":-0.008639451116323471}],"sentiment":"neutral","sentiment_score":-0.003928118385374546,"channel":0,"num_words":4,"start":107.59894,"end":109.13894},{"sentences":[{"text":"Thank you.","start":109.395,"end":109.875,"sentiment":"neutral","sentiment_score":0.0690658688545227},{"text":"Goodbye.","start":109.875,"end":110.375,"sentiment":"neutral","sentiment_score":-0.04621731117367744}],"sentiment":"neutral","sentiment_score":0.03063814217845599,"channel":1,"num_words":3,"start":109.395,"end":110.375}]},"summary":{"result":"success","short":"A representative from Techno One calls a customer named Deborah to confirm if she is still in the IT department. The representative asks if Deborah is the right person to confirm her interest in IT solutions, but Deborah refuses and asks to be removed from the list. The representative apologizes and agrees to remove her from the list."},"intents":{"segments":[{"text":"Are you still in department of transport in Main Yes. Road?","start_word":43,"end_word":53,"intents":[{"intent":"Confirm it department","confidence_score":0.32723525},{"intent":"Confirm it department","confidence_score":0.3423833},{"intent":"Confirm it department","confidence_score":0.32293496}]},{"text":"I believe it's it's not you. It's one of your guy in your department, ma'am. Because we've spoken with you in the past. Daniel asked me to reach out to you to confirm if you're still coming up for an IT review. It's Sorry.","start_word":59,"end_word":102,"intents":[{"intent":"Confirm it review","confidence_score":0.3415253}]},{"text":"No me an no email. need, ma'am. Yeah.","start_word":244,"end_word":251,"intents":[{"intent":"Request email","confidence_score":0.020917064}]},{"text":"you could I if understand. you could take my name off that list. Thank you. Take care.","start_word":293,"end_word":309,"intents":[{"intent":"Remove from list","confidence_score":0.094011545}]}]},"sentiments":{"segments":[{"text":"Transport and Main Roads. This is Deborah. Hi, ma'am. Good afternoon. Did you say your name is Deborah? Is this miss Deborah James Yes. Can I ask in who's the calling? car? This is Abby from Techno One, ma'am, from Springfield, Brisbane. Alright. Are you still in department of transport in Main Yes. Road? That's correct. Yeah. Yes. Yeah. I believe it's it's not you. It's one of your guy in your department, ma'am. Because we've spoken with you in the past. Daniel asked me to reach out to you to confirm if you're still coming up for an IT review. It's Sorry. like A a what quick review? yep. IT IT solutions IT review. review, IT. Yeah. In your department. And we wanted to confirm if you are still of the same interest, if you're having, like, issues, like a quick gap analysis. Or are you the one, like, I the right no. person? No. I'm sorry. I'm in the Olympic and Paralympic branch. No. But I'm do not you know the the right guy? person. No. I I I wouldn't know what's what you're referring to for this. IT IT department, like your IT solutions. Yeah. Yeah. Okay. If you who have you talked to in the past about this? I just have here your name, Deborah James. Oh, okay. So we wanted yeah. Yeah. Sorry. No? I couldn't go give those details over the phone. If you'd like to send No. No me an no email. need, ma'am. Yeah. No need, ma'am. We just wanted to confirm if so far so good with your IT solutions, or can you confirm Oh, that? yes. Yeah. I Yeah. couldn't confirm that because I'm not in that department. Oh, So yeah. if Yeah.","start_word":0,"end_word":292,"sentiment":"neutral","sentiment_score":-0.0519857220351696},{"text":"you could I if understand. you could take my name off that list.","start_word":293,"end_word":305,"sentiment":"negative","sentiment_score":-0.4765949249267578},{"text":"Thank you. Take care. No problem. Thank you. Goodbye.","start_word":306,"end_word":314,"sentiment":"neutral","sentiment_score":-0.0013542347587645054}],"average":{"sentiment":"neutral","sentiment_score":-0.06463613368996102}}}}