{"metadata":{"transaction_key":"deprecated","request_id":"019f7d95-d3e9-7980-a256-896212aa1acb","sha256":"8549e645729b94fabfa6c0c5472adc590eb016e11b8847627ba2712fd6320f44","created":"2026-07-20T03:33:20.473Z","duration":34.27194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":98,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":114,"output_tokens":114},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":114,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Ben. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time. Oh, yes. This is just real quick. Ben, Vigilance AI is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing staff.","confidence":0.9957409,"words":[{"word":"oh","start":2.8799999,"end":3.04,"confidence":0.9808383,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09226322174072266},{"word":"hi","start":3.04,"end":3.36,"confidence":0.99021053,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.11671401560306548},{"word":"ben","start":3.36,"end":3.84,"confidence":0.999434,"punctuated_word":"Ben.","sentiment":"neutral","sentiment_score":0.1004214882850647},{"word":"it's","start":3.84,"end":4.16,"confidence":0.9997941,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10787452757358552},{"word":"andrew","start":4.16,"end":4.48,"confidence":0.99947494,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.1075681447982788},{"word":"from","start":4.48,"end":4.72,"confidence":0.9968298,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10804834216833116},{"word":"vigilance","start":4.72,"end":5.22,"confidence":0.8781369,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.10977032780647278},{"word":"ai","start":5.3599997,"end":5.8599997,"confidence":0.8061253,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.1244175136089325},{"word":"i","start":5.92,"end":6.0,"confidence":0.9997503,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07950177788734436},{"word":"hope","start":6.0,"end":6.24,"confidence":0.9996439,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.06755627691745758},{"word":"i","start":6.24,"end":6.3999996,"confidence":0.99964714,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0236537903547287},{"word":"haven't","start":6.3999996,"end":6.72,"confidence":0.9996147,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.07166886329650879},{"word":"caught","start":6.72,"end":6.96,"confidence":0.9898621,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.12493827193975449},{"word":"you","start":6.96,"end":7.12,"confidence":0.9969849,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14805345237255096},{"word":"in","start":7.12,"end":7.2799997,"confidence":0.9252566,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.29625430703163147},{"word":"a","start":7.2799997,"end":7.3599997,"confidence":0.9770833,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2164955586194992},{"word":"bad","start":7.3599997,"end":7.6,"confidence":0.99978846,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.2709311842918396},{"word":"time","start":7.6,"end":8.1,"confidence":0.9913167,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.09806101024150848},{"word":"oh","start":10.719999,"end":10.96,"confidence":0.9742912,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.16954851150512695},{"word":"yes","start":10.96,"end":11.46,"confidence":0.98732114,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.2295273244380951},{"word":"this","start":11.679999,"end":11.92,"confidence":0.5667125,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.27873605489730835},{"word":"is","start":11.92,"end":12.08,"confidence":0.99821955,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3293580114841461},{"word":"just","start":12.08,"end":12.4,"confidence":0.51624286,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2577134966850281},{"word":"real","start":12.4,"end":12.639999,"confidence":0.9758222,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.2748708128929138},{"word":"quick","start":12.639999,"end":13.139999,"confidence":0.9957409,"punctuated_word":"quick.","sentiment":"neutral","sentiment_score":0.25054335594177246},{"word":"ben","start":13.36,"end":13.759999,"confidence":0.9725605,"punctuated_word":"Ben,","sentiment":"neutral","sentiment_score":0.15449151396751404},{"word":"vigilance","start":13.759999,"end":14.259999,"confidence":0.9861041,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.15857967734336853},{"word":"ai","start":14.48,"end":14.88,"confidence":0.9956684,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.15075498819351196},{"word":"is","start":14.88,"end":15.04,"confidence":0.7990601,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0969208925962448},{"word":"our","start":15.04,"end":15.54,"confidence":0.999696,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10202673822641373},{"word":"twenty","start":15.755,"end":15.995,"confidence":0.999728,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.1802005171775818},{"word":"four","start":15.995,"end":16.155,"confidence":0.99941933,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.13388724625110626},{"word":"seven","start":16.155,"end":16.655,"confidence":0.99770606,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.11482619494199751},{"word":"ai","start":16.715,"end":17.035,"confidence":0.98820776,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.13792163133621216},{"word":"security","start":17.035,"end":17.515,"confidence":0.9912942,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.09887894988059998},{"word":"analyst","start":17.515,"end":18.015,"confidence":0.9880206,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.1493721306324005},{"word":"we","start":18.235,"end":18.475,"confidence":0.99890137,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1615389585494995},{"word":"help","start":18.475,"end":18.715,"confidence":0.99828255,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.18456479907035828},{"word":"teams","start":18.715,"end":19.195,"confidence":0.99160856,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.15860074758529663},{"word":"investigate","start":19.195,"end":19.695,"confidence":0.80201685,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.1409594863653183},{"word":"every","start":19.835,"end":20.075,"confidence":0.99749005,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.1607912927865982},{"word":"security","start":20.075,"end":20.575,"confidence":0.9996735,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.09297487884759904},{"word":"alert","start":20.635,"end":20.875,"confidence":0.99721116,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.1238834708929062},{"word":"in","start":20.875,"end":21.035,"confidence":0.8947638,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2212192714214325},{"word":"minutes","start":21.035,"end":21.535,"confidence":0.9970732,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.2988935112953186},{"word":"and","start":21.675,"end":21.915,"confidence":0.8763539,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18137292563915253},{"word":"provide","start":21.915,"end":22.315,"confidence":0.99925643,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.18190069496631625},{"word":"you","start":22.315,"end":22.475,"confidence":0.99986935,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22059261798858645},{"word":"with","start":22.475,"end":22.635,"confidence":0.9995989,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2526608109474182},{"word":"a","start":22.635,"end":22.795,"confidence":0.9977563,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23014885187149048},{"word":"full","start":22.795,"end":23.115,"confidence":0.9960433,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.27016058564186096},{"word":"audit","start":23.115,"end":23.355,"confidence":0.9908698,"punctuated_word":"audit","sentiment":"neutral","sentiment_score":0.20394571125507355},{"word":"trail","start":23.355,"end":23.755001,"confidence":0.9993493,"punctuated_word":"trail","sentiment":"neutral","sentiment_score":0.18525362014770508},{"word":"without","start":23.755001,"end":24.235,"confidence":0.999491,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.12155719101428986},{"word":"adding","start":24.235,"end":24.555,"confidence":0.98577857,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.016357723623514175},{"word":"headcount","start":24.555,"end":25.055,"confidence":0.8156601,"punctuated_word":"headcount","sentiment":"neutral","sentiment_score":0.007258778437972069},{"word":"or","start":25.435001,"end":25.755001,"confidence":0.9574159,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.038172200322151184},{"word":"replacing","start":25.755001,"end":26.154999,"confidence":0.9183443,"punctuated_word":"replacing","sentiment":"neutral","sentiment_score":-0.008551571518182755},{"word":"your","start":26.154999,"end":26.475,"confidence":0.99949706,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04152136668562889},{"word":"existing","start":26.475,"end":26.975,"confidence":0.997717,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.019268691539764404},{"word":"staff","start":27.035,"end":27.535,"confidence":0.97716165,"punctuated_word":"staff.","sentiment":"neutral","sentiment_score":-0.2859319746494293}],"paragraphs":{"transcript":"\nOh, hi, Ben. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time. Oh, yes. This is just real quick.\n\nBen, Vigilance AI is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing staff.","paragraphs":[{"sentences":[{"text":"Oh, hi, Ben.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":0.10313290854295094},{"text":"It's Andrew from Vigilance AI.","start":3.84,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.11153577119112015},{"text":"I hope I haven't caught you in a bad time.","start":5.92,"end":8.1,"sentiment":"neutral","sentiment_score":-0.11029983833432197},{"text":"Oh, yes.","start":10.719999,"end":11.46,"sentiment":"neutral","sentiment_score":0.19953791797161102},{"text":"This is just real quick.","start":11.679999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.27824434638023376}],"sentiment":"neutral","sentiment_score":0.062175070643424986,"num_words":25,"start":2.8799999,"end":13.139999},{"sentences":[{"text":"Ben, Vigilance AI is our twenty four seven AI security analyst.","start":13.36,"end":18.015,"sentiment":"neutral","sentiment_score":0.13435095277699557},{"text":"We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing staff.","start":18.235,"end":27.535,"sentiment":"neutral","sentiment_score":0.12876458562910556}],"sentiment":"neutral","sentiment_score":0.1304715311465164,"num_words":36,"start":13.36,"end":27.535}]}}]},{"alternatives":[{"transcript":"Hello? No. It's alright. No. That's your bill. I'd be quite okay there, so thank you.","confidence":0.93887675,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.7528806,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.013064990751445292},{"word":"no","start":8.639999,"end":9.12,"confidence":0.88423955,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20206531882286072},{"word":"it's","start":9.12,"end":9.36,"confidence":0.9796392,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0815114825963974},{"word":"alright","start":9.36,"end":9.86,"confidence":0.99878263,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.0026023066602647305},{"word":"no","start":26.606874,"end":26.926874,"confidence":0.93887675,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18732821941375732},{"word":"that's","start":26.926874,"end":27.166874,"confidence":0.5071449,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2664841413497925},{"word":"your","start":27.166874,"end":27.406876,"confidence":0.95012987,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.26933765411376953},{"word":"bill","start":27.406876,"end":27.566875,"confidence":0.85240614,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.1226622760295868},{"word":"i'd","start":27.566875,"end":27.726875,"confidence":0.90599406,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.26000019907951355},{"word":"be","start":27.726875,"end":28.206875,"confidence":0.99630415,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.3309861123561859},{"word":"quite","start":28.206875,"end":28.526875,"confidence":0.49014488,"punctuated_word":"quite","sentiment":"positive","sentiment_score":0.3586130440235138},{"word":"okay","start":28.526875,"end":28.846874,"confidence":0.9931827,"punctuated_word":"okay","sentiment":"positive","sentiment_score":0.4194273352622986},{"word":"there","start":28.846874,"end":29.166874,"confidence":0.7176237,"punctuated_word":"there,","sentiment":"positive","sentiment_score":0.4409606456756592},{"word":"so","start":29.166874,"end":29.486874,"confidence":0.88892215,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.43541282415390015},{"word":"thank","start":29.486874,"end":29.726875,"confidence":0.98559016,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6479870080947876},{"word":"you","start":29.726875,"end":30.226875,"confidence":0.9989586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2722732424736023}],"paragraphs":{"transcript":"\nHello? No. It's alright. No. That's your bill.\n\nI'd be quite okay there, so thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.013064990751445292},{"text":"No.","start":8.639999,"end":9.12,"sentiment":"neutral","sentiment_score":-0.20206531882286072},{"text":"It's alright.","start":9.12,"end":9.86,"sentiment":"neutral","sentiment_score":-0.042056894628331065},{"text":"No.","start":26.606874,"end":26.926874,"sentiment":"neutral","sentiment_score":-0.18732821941375732},{"text":"That's your bill.","start":26.926874,"end":27.566875,"sentiment":"neutral","sentiment_score":-0.21949469049771628}],"sentiment":"neutral","sentiment_score":-0.13986580102937296,"num_words":8,"start":0.16,"end":27.566875},{"sentences":[{"text":"I'd be quite okay there, so thank you.","start":27.566875,"end":30.226875,"sentiment":"positive","sentiment_score":0.39570755138993263}],"sentiment":"positive","sentiment_score":0.39570755138993263,"num_words":8,"start":27.566875,"end":30.226875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Ben. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time.\n\nChannel 1: No. It's alright.\n\nChannel 0: Oh, yes. This is just real quick. Ben, Vigilance AI is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing\n\nChannel 1: No. That's\n\nChannel 0: staff.\n\nChannel 1: your bill. I'd be quite okay there, so thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.013064990751445292}],"sentiment":"neutral","sentiment_score":0.013064990751445292,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Oh, hi, Ben.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":0.10313290854295094},{"text":"It's Andrew from Vigilance AI.","start":3.84,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.11153577119112015},{"text":"I hope I haven't caught you in a bad time.","start":5.92,"end":8.1,"sentiment":"neutral","sentiment_score":-0.11029983833432197}],"sentiment":"neutral","sentiment_score":-0.013106711208820343,"channel":0,"num_words":18,"start":2.8799999,"end":8.1},{"sentences":[{"text":"No.","start":8.639999,"end":9.12,"sentiment":"neutral","sentiment_score":-0.20206531882286072},{"text":"It's alright.","start":9.12,"end":9.86,"sentiment":"neutral","sentiment_score":-0.042056894628331065}],"sentiment":"neutral","sentiment_score":-0.09539303602650762,"channel":1,"num_words":3,"start":8.639999,"end":9.86},{"sentences":[{"text":"Oh, yes.","start":10.719999,"end":11.46,"sentiment":"neutral","sentiment_score":0.19953791797161102},{"text":"This is just real quick.","start":11.679999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.27824434638023376},{"text":"Ben, Vigilance AI is our twenty four seven AI security analyst.","start":13.36,"end":18.015,"sentiment":"neutral","sentiment_score":0.13435095277699557},{"text":"We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing","start":18.235,"end":26.975,"sentiment":"neutral","sentiment_score":0.14604360897404453}],"sentiment":"neutral","sentiment_score":0.16126677770877168,"channel":0,"num_words":42,"start":10.719999,"end":26.975},{"sentences":[{"text":"No.","start":26.606874,"end":26.926874,"sentiment":"neutral","sentiment_score":-0.18732821941375732},{"text":"That's","start":26.926874,"end":27.166874,"sentiment":"neutral","sentiment_score":-0.2664841413497925}],"sentiment":"neutral","sentiment_score":-0.2269061803817749,"channel":1,"num_words":2,"start":26.606874,"end":27.166874},{"sentences":[{"text":"staff.","start":27.035,"end":27.535,"sentiment":"neutral","sentiment_score":-0.2859319746494293}],"sentiment":"neutral","sentiment_score":-0.2859319746494293,"channel":0,"num_words":1,"start":27.035,"end":27.535},{"sentences":[{"text":"your bill.","start":27.166874,"end":27.566875,"sentiment":"neutral","sentiment_score":-0.19599996507167816},{"text":"I'd be quite okay there, so thank you.","start":27.566875,"end":30.226875,"sentiment":"positive","sentiment_score":0.39570755138993263}],"sentiment":"neutral","sentiment_score":0.27736604809761045,"channel":1,"num_words":10,"start":27.166874,"end":30.226875}]},"summary":{"result":"success","short":"Andrew from Helsance AI calls Ben to offer their 24/7 AI security analyst service. He explains that their service can provide a full audit trail in minutes without adding headcount or replacing existing staff. Andrew also reassures Ben that his services are okay."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Ben. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time. No. It's alright. Oh, yes. This is just real quick. Ben, Vigilance AI is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing No. That's staff. your bill.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":0.05386175960302353},{"text":"I'd be quite okay there, so thank you.","start_word":69,"end_word":76,"sentiment":"positive","sentiment_score":0.389329195022583}],"average":{"sentiment":"neutral","sentiment_score":0.08917412004972759}}}}