{"metadata":{"transaction_key":"deprecated","request_id":"019ff474-fc7c-7e91-b3cc-56c7a507b321","sha256":"f54e303c537346226184c6e14b12f0d337e4c5d5bccc1370d38057b12ac0d9b6","created":"2026-08-12T05:32:16.785Z","duration":11.5199375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Mark Ackland. I can't get to the phone right now. Please leave me a message, and I'll get back to you as soon as I can.","confidence":0.99902344,"words":[{"word":"hi","start":1.68,"end":2.0,"confidence":0.99316406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.05508783459663391},{"word":"you've","start":2.0,"end":2.24,"confidence":0.7324219,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.18807284533977509},{"word":"called","start":2.24,"end":2.56,"confidence":0.98291016,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.23272791504859924},{"word":"mark","start":2.56,"end":2.8,"confidence":0.9291992,"punctuated_word":"Mark","sentiment":"neutral","sentiment_score":-0.2262352854013443},{"word":"ackland","start":2.8,"end":3.3,"confidence":0.75878906,"punctuated_word":"Ackland.","sentiment":"negative","sentiment_score":-0.4014020562171936},{"word":"i","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6749829649925232},{"word":"can't","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7909005880355835},{"word":"get","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.7364307641983032},{"word":"to","start":4.08,"end":4.24,"confidence":0.9951172,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7131558656692505},{"word":"the","start":4.24,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7238107323646545},{"word":"phone","start":4.3199997,"end":4.64,"confidence":0.9970703,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.7215055227279663},{"word":"right","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7125374674797058},{"word":"now","start":4.88,"end":5.12,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6037643551826477},{"word":"please","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.46637874841690063},{"word":"leave","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3518628180027008},{"word":"me","start":5.68,"end":5.8399997,"confidence":0.9970703,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.37478122115135193},{"word":"a","start":5.8399997,"end":5.92,"confidence":0.9902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.34791088104248047},{"word":"message","start":5.92,"end":6.24,"confidence":0.9667969,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.24626843631267548},{"word":"and","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11632798612117767},{"word":"i'll","start":6.3999996,"end":6.56,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.18570804595947263},{"word":"get","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.28691595792770386},{"word":"back","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2705640494823456},{"word":"to","start":6.8799996,"end":7.04,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2297024130821228},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3468221127986908},{"word":"as","start":7.2,"end":7.3599997,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.22013221681118011},{"word":"soon","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.21954433619976044},{"word":"as","start":7.6,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.26565128564834595},{"word":"i","start":7.7599998,"end":7.8399997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18144278228282928},{"word":"can","start":7.8399997,"end":8.34,"confidence":0.99902344,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.19094809889793396}],"paragraphs":{"transcript":"\nHi. You've called Mark Ackland. I can't get to the phone right now. Please leave me a message, and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":-0.05508783459663391},{"text":"You've called Mark Ackland.","start":2.0,"end":3.3,"sentiment":"neutral","sentiment_score":-0.26210952550172806},{"text":"I can't get to the phone right now.","start":3.4399998,"end":5.12,"sentiment":"negative","sentiment_score":-0.7096360325813293},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start":5.12,"end":8.34,"sentiment":"neutral","sentiment_score":-0.2688100868836045}],"sentiment":"negative","sentiment_score":-0.38212329611696044,"num_words":29,"start":1.68,"end":8.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Mark Ackland. I can't get to the phone right now. Please leave me a message, and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":-0.05508783459663391},{"text":"You've called Mark Ackland.","start":2.0,"end":3.3,"sentiment":"neutral","sentiment_score":-0.26210952550172806},{"text":"I can't get to the phone right now.","start":3.4399998,"end":5.12,"sentiment":"negative","sentiment_score":-0.7096360325813293},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start":5.12,"end":8.34,"sentiment":"neutral","sentiment_score":-0.2688100868836045}],"sentiment":"negative","sentiment_score":-0.38212329611696044,"channel":1,"num_words":29,"start":1.68,"end":8.34}]},"summary":{"result":"success","short":"Hi. You've called Mark Ackland. I can't get to the phone right now. Please leave me a message, and I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start_word":13,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.56980544}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Mark Ackland.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.26169729232788086},{"text":"I can't get to the phone right now.","start_word":5,"end_word":12,"sentiment":"negative","sentiment_score":-0.71478670835495},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start_word":13,"end_word":28,"sentiment":"neutral","sentiment_score":-0.2685399651527405}],"average":{"sentiment":"negative","sentiment_score":-0.3782354701649059}}}}