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or","start":24.935001,"end":31.595001,"sentiment":"neutral","sentiment_score":-0.01831189662011133}],"sentiment":"neutral","sentiment_score":-0.01831189662011133,"channel":1,"num_words":18,"start":24.935001,"end":31.595001},{"sentences":[{"text":"Okay.","start":31.96,"end":32.44,"sentiment":"neutral","sentiment_score":0.03884334862232208},{"text":"Sure.","start":32.44,"end":32.94,"sentiment":"neutral","sentiment_score":0.1723235845565796},{"text":"I I would love to help you today.","start":33.0,"end":35.239998,"sentiment":"positive","sentiment_score":0.4470399059355259},{"text":"May I have your name?","start":35.239998,"end":36.12,"sentiment":"neutral","sentiment_score":0.20166627168655396},{"text":"In that way, I could endorse you to one of our team so they can further assist you about your inquiries.","start":36.12,"end":42.464996,"sentiment":"neutral","sentiment_score":0.2686187887475604}],"sentiment":"neutral","sentiment_score":0.2899114472998513,"channel":0,"num_words":36,"start":31.96,"end":42.464996},{"sentences":[{"text":"yes.","start":43.04,"end":43.28,"sentiment":"neutral","sentiment_score":0.07243822515010834},{"text":"My name's Melanie, m e l a n I e.","start":43.28,"end":46.02,"sentiment":"neutral","sentiment_score":0.05877486616373062}],"sentiment":"neutral","sentiment_score":0.06001698970794678,"channel":1,"num_words":11,"start":43.04,"end":46.02},{"sentences":[{"text":"Thank you so much.","start":47.565,"end":48.844997,"sentiment":"positive","sentiment_score":0.41843077540397644},{"text":"Melanie.","start":48.844997,"end":49.344997,"sentiment":"neutral","sentiment_score":0.11446259915828703}],"sentiment":"positive","sentiment_score":0.35763714015483855,"channel":0,"num_words":5,"start":47.565,"end":49.344997},{"sentences":[{"text":"Yes.","start":49.835,"end":50.235,"sentiment":"neutral","sentiment_score":0.10398758947849274},{"text":"Melanie.","start":50.235,"end":50.735,"sentiment":"neutral","sentiment_score":0.11136429011821748}],"sentiment":"neutral","sentiment_score":0.1076759397983551,"channel":1,"num_words":2,"start":49.835,"end":50.735},{"sentences":[{"text":"Okay.","start":51.004997,"end":51.405,"sentiment":"neutral","sentiment_score":0.2355021834373474},{"text":"Perfect.","start":51.405,"end":51.905,"sentiment":"positive","sentiment_score":0.4649505019187927},{"text":"Thank you.","start":51.964996,"end":52.445,"sentiment":"positive","sentiment_score":0.42098933458328247},{"text":"Just be on the line.","start":52.445,"end":53.484997,"sentiment":"neutral","sentiment_score":0.27645763754844666},{"text":"Let me go ahead and connect the call.","start":53.484997,"end":56.27,"sentiment":"neutral","sentiment_score":0.20490480959415436}],"sentiment":"neutral","sentiment_score":0.2684681187657749,"channel":0,"num_words":17,"start":51.004997,"end":56.27},{"sentences":[{"text":"Okay?","start":56.27,"end":56.77,"sentiment":"neutral","sentiment_score":0.1412099450826645}],"sentiment":"neutral","sentiment_score":0.1412099450826645,"channel":0,"num_words":1,"start":56.27,"end":56.77},{"sentences":[{"text":"Okay.","start":56.795,"end":57.035,"sentiment":"neutral","sentiment_score":0.15726801753044128},{"text":"Thank you.","start":57.035,"end":57.695,"sentiment":"positive","sentiment_score":0.3514317721128464}],"sentiment":"neutral","sentiment_score":0.286710520585378,"channel":1,"num_words":3,"start":56.795,"end":57.695},{"sentences":[{"text":"Thank you so much.","start":57.95,"end":59.25,"sentiment":"positive","sentiment_score":0.5247788429260254}],"sentiment":"positive","sentiment_score":0.5247788429260254,"channel":0,"num_words":4,"start":57.95,"end":59.25},{"sentences":[{"text":"Thank you.","start":59.754997,"end":60.495,"sentiment":"positive","sentiment_score":0.3475720286369324}],"sentiment":"positive","sentiment_score":0.3475720286369324,"channel":1,"num_words":2,"start":59.754997,"end":60.495}]},"summary":{"result":"success","short":"The customer calls irritable accounts to inquire about connecting to the Internet and paying monthly or yearly. The agent, named Melanie, offers to assist and asks for the customer's name to further assist them. Melanie connects the call and assures the customer that someone from the team will assist them."},"intents":{"segments":[{"text":"I've just moved into my apartment yesterday, and I'm just wondering how how I can go about connecting up to the Internet. I I don't need I just I have credit, like, credit on my phone through Boost, but I want Internet so I can, like, watch, like, Netflix and I can, like, scroll on my phone and yeah. And stuff like so I just wanna know how much per month to do that or yearly or Okay.","start_word":20,"end_word":97,"intents":[{"intent":"Connect internet","confidence_score":0.4107668}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.011906675063073637},{"text":"This is irritable accounts.","start_word":3,"end_word":6,"sentiment":"negative","sentiment_score":-0.5258466601371765},{"text":"How may I help How you may I today? help you? Yeah. Hi. I've just moved into my apartment yesterday, and I'm just wondering how how I can go about connecting up to the Internet. I I don't need I just I have credit, like, credit on my phone through Boost, but I want Internet so I can, like, watch, like, Netflix and I can, like, scroll on my phone and yeah. And stuff like so I just wanna know how much per month to do that or yearly or Okay. Sure.","start_word":7,"end_word":98,"sentiment":"neutral","sentiment_score":-0.0004456751048564911},{"text":"I I would love to help you today.","start_word":99,"end_word":106,"sentiment":"positive","sentiment_score":0.45421186089515686},{"text":"May I have your name? In that way, I could endorse you to one of our team so they can further assist you about your inquiries. yes. My name's Melanie, m e l a n I e.","start_word":107,"end_word":143,"sentiment":"neutral","sentiment_score":0.1680673360824585},{"text":"Thank you so much.","start_word":144,"end_word":147,"sentiment":"positive","sentiment_score":0.41692957282066345},{"text":"Melanie. Yes. Melanie. Okay.","start_word":148,"end_word":151,"sentiment":"neutral","sentiment_score":0.14132916927337646},{"text":"Perfect. Thank you.","start_word":152,"end_word":154,"sentiment":"positive","sentiment_score":0.43957439064979553},{"text":"Just be on the line. Let me go ahead and connect the call. Okay? Okay.","start_word":155,"end_word":169,"sentiment":"neutral","sentiment_score":0.21622687578201297},{"text":"Thank you. Thank you so much. Thank you.","start_word":170,"end_word":177,"sentiment":"positive","sentiment_score":0.4459315836429596}],"average":{"sentiment":"neutral","sentiment_score":0.09795658159455496}}}}