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This is Eric to accounts. How may I help you today? Okay. And what is the phone number?\n\nOh, this is a Indian phone number. Okay. We have reached a wrong phone number. This is Airtel AU. What we do is to provide a Internet services and a mobile plan services across Australia, and we cannot provide support to any other phone number aside to the Australian phone number.\n\nSo you have to, yeah, contact your local network, which is Airtel India, I believe, to get support. We're a separate entity. Yeah. It's really depends with the plan you have from your Australian phone number. Alright.\n\nThank you. Have a good one. 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My name is Arsh, and I just need some help regarding an Airtel mobile number, which I've just prepaid. So it is 97792. Yes. I'm But can I still okay?\n\nCan I still ring them from Australia? Okay. That's fine. Thank you. Bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.02361331321299076},{"text":"My name is Arsh, and I just need some help regarding an Airtel mobile number, which I've just prepaid.","start":3.84,"end":11.139999,"sentiment":"neutral","sentiment_score":0.020271773825362816},{"text":"So it is 97792.","start":15.655001,"end":22.235,"sentiment":"neutral","sentiment_score":-0.002479029673850164},{"text":"Yes.","start":27.335,"end":27.835,"sentiment":"neutral","sentiment_score":0.002186907455325126},{"text":"I'm But can I still okay?","start":43.87,"end":56.325,"sentiment":"neutral","sentiment_score":-0.07582904025912285}],"sentiment":"neutral","sentiment_score":-0.0017395624806428509,"num_words":31,"start":3.4399998,"end":56.325},{"sentences":[{"text":"Can I still ring them from Australia?","start":56.325,"end":59.305,"sentiment":"neutral","sentiment_score":-0.037571534514427185},{"text":"Okay.","start":68.08,"end":68.48,"sentiment":"neutral","sentiment_score":0.07443498075008392},{"text":"That's fine.","start":68.48,"end":69.04,"sentiment":"neutral","sentiment_score":0.2306421399116516},{"text":"Thank you.","start":69.04,"end":69.78,"sentiment":"positive","sentiment_score":0.49036285281181335},{"text":"Bye.","start":71.12,"end":71.62,"sentiment":"positive","sentiment_score":0.4329833984375}],"sentiment":"neutral","sentiment_score":0.12972520177180952,"num_words":13,"start":56.325,"end":71.62},{"sentences":[{"text":"You too.","start":72.0,"end":72.740005,"sentiment":"neutral","sentiment_score":0.13481928035616875}],"sentiment":"neutral","sentiment_score":0.13481928035616875,"num_words":2,"start":72.0,"end":72.740005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Eric to accounts. How may I help you today?\n\nChannel 1: Hi. My name is Arsh, and I just need some help regarding an Airtel mobile number, which I've just prepaid.\n\nChannel 0: Okay. And what is the phone number?\n\nChannel 1: So it is 97792.\n\nChannel 0: Oh, this is a Indian phone number.\n\nChannel 1: Yes.\n\nChannel 0: Okay. We have reached a wrong phone number. This is Airtel AU. What we do is to provide a Internet services and a mobile plan services across Australia, and we cannot provide support to any other phone number aside\n\nChannel 1: I'm\n\nChannel 0: to the Australian phone number. So you have to, yeah, contact your local network, which is Airtel India, I believe, to get support.\n\nChannel 1: But\n\nChannel 0: We're\n\nChannel 1: can\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: separate\n\nChannel 1: still\n\nChannel 0: entity.\n\nChannel 1: okay? Can I still ring them from Australia?\n\nChannel 0: Yeah. It's really depends with the plan you have from your Australian phone number.\n\nChannel 1: Okay. That's fine. Thank you.\n\nChannel 0: Alright. Thank you. Have\n\nChannel 1: Bye.\n\nChannel 0: a good one. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.10315407812595367},{"text":"This is Eric to accounts.","start":0.24,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.11968304961919785},{"text":"How may I help you today?","start":1.5999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.18816987673441568}],"sentiment":"neutral","sentiment_score":0.1525490488857031,"channel":0,"num_words":12,"start":0.08,"end":2.8999999},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.02361331321299076},{"text":"My name is Arsh, and I just need some help regarding an Airtel mobile number, which I've just 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agent named Eric from Airtel AU contacts a customer regarding an Airtel mobile number that they have prepaid. The agent explains that they cannot provide support to any other Australian phone number aside from Airtel India and advises the customer to contact their local network to get support. The agent also mentions that Airtel India is a separate entity and cannot provide support to any other Australian phone number."},"intents":{"segments":[{"text":"My name is Arsh, and I just need some help regarding an Airtel mobile number, which I've just prepaid. Okay.","start_word":13,"end_word":32,"intents":[{"intent":"Request help","confidence_score":0.040066592}]}]},"sentiments":{"segments":[{"text":"Hi. This is Eric to accounts. How may I help you today? Hi. My name is Arsh, and I just need some help regarding an Airtel mobile number, which I've just prepaid. Okay. And what is the phone number? So it is 97792. Oh, this is a Indian phone number. Yes. Okay. We have reached a wrong phone number. This is Airtel AU. What we do is to provide a Internet services and a mobile plan services across Australia, and we cannot provide support to any other phone number aside I'm to the Australian phone number. So you have to, yeah, contact your local network, which is Airtel India, I believe, to get support. But We're can a I separate still entity. okay? Can I still ring them from Australia? Yeah. It's really depends with the plan you have from your Australian phone number. Okay. That's fine.","start_word":0,"end_word":146,"sentiment":"neutral","sentiment_score":-0.04494145140051842},{"text":"Thank you. Alright. Thank you. Have Bye. a good one.","start_word":147,"end_word":156,"sentiment":"positive","sentiment_score":0.4621457159519195},{"text":"Bye You bye. too.","start_word":157,"end_word":160,"sentiment":"neutral","sentiment_score":0.15721029043197632}],"average":{"sentiment":"neutral","sentiment_score":0.0019789965392200187}}}}