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Good afternoon. Brandon, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Brandon, I am not so sure if you can still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nOh, yeah. Mhmm. Alright. Got it, sir. Okay.\n\nNo. No. No. No. Mhmm.\n\nOkay. Yep. I I think we are, sir. Mhmm. Mhmm.\n\nAlright. Got it, sir. Okay. No worries. Thank you, Brandon.\n\nYou have a good day. 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Yeah. Alright. Yeah. Our our IT our IT solution our IT is managed by an external company at the moment, managed IT, our service providers.\n\nSo we don't, yeah, we don't do anything internal at the moment. So it's all all contracted out. Yep. Yep. Yep.\n\nYep. So so so if you if there's anybody you'd have to talk to who'd be managed IT and yeah, that would be a little bit so their their contract has still got two years to run. And then we in terms of local government legislation is we've gotta put the contract back out. Are you on vendor panel at all? If you're on vendor panel, then what you gotta do is just watch out for those things because we we obliged to go out every time the contract comes to an end.\n\nWe are obliged to go out into the market and to advertise the services and all that sort of stuff. So these guys are coming to the end of a five year contract. As I was saying, in two years' time, it'd be be the end of a five year contract. And it was three years plus two one year extensions. And then so we go back out again.\n\nWe, you know, obviously, we have a look at the market and see who's who's, you know where we can get this value for money. Yep. Yep. Okay. Alright, mate.\n\nYep. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.22669744491577148},{"text":"Yeah.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.1419335901737213},{"text":"Alright.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.2388002574443817},{"text":"Yeah.","start":41.755,"end":42.255,"sentiment":"neutral","sentiment_score":-0.012476501055061815},{"text":"Our our IT our IT solution our IT is managed by an external company at the moment, managed IT, our service providers.","start":44.155003,"end":53.615,"sentiment":"neutral","sentiment_score":-0.039570027285001495}],"sentiment":"neutral","sentiment_score":-0.0105994541842777,"num_words":26,"start":10.24,"end":53.615},{"sentences":[{"text":"So we don't, yeah, we don't do anything internal at the moment.","start":54.91,"end":58.03,"sentiment":"neutral","sentiment_score":-0.1495259292423725},{"text":"So it's all all contracted out.","start":58.03,"end":60.13,"sentiment":"neutral","sentiment_score":-0.11159111683567365},{"text":"Yep.","start":62.67,"end":62.99,"sentiment":"neutral","sentiment_score":-0.004215886816382408},{"text":"Yep.","start":62.99,"end":63.49,"sentiment":"neutral","sentiment_score":0.007063195109367371},{"text":"Yep.","start":64.43,"end":64.75,"sentiment":"neutral","sentiment_score":-0.019977740943431858}],"sentiment":"neutral","sentiment_score":-0.118142299265379,"num_words":21,"start":54.91,"end":64.75},{"sentences":[{"text":"Yep.","start":64.75,"end":65.15,"sentiment":"neutral","sentiment_score":-0.04334956035017967},{"text":"So so so if you if there's anybody you'd have to talk to who'd be managed IT and yeah, that would be a little bit so their their contract has still got two years to run.","start":65.15,"end":74.994995,"sentiment":"neutral","sentiment_score":-0.2024344832946857},{"text":"And then we in terms of local government legislation is we've gotta put the contract back out.","start":75.375,"end":80.814995,"sentiment":"neutral","sentiment_score":-0.059685987256029076},{"text":"Are you on vendor panel at all?","start":80.814995,"end":83.075,"sentiment":"neutral","sentiment_score":-0.0242245595103928},{"text":"If you're on vendor panel, then what you gotta do is just watch out for those things because we we obliged to go out every time the contract comes to an end.","start":85.68,"end":93.92,"sentiment":"neutral","sentiment_score":-0.09355860843788832}],"sentiment":"neutral","sentiment_score":-0.12375376482684446,"num_words":93,"start":64.75,"end":93.92},{"sentences":[{"text":"We are obliged to go out into the market and to advertise the services and all that sort of stuff.","start":93.92,"end":99.615,"sentiment":"neutral","sentiment_score":-0.1015612468123436},{"text":"So these guys are coming to the end of a five year contract.","start":99.695,"end":102.595,"sentiment":"neutral","sentiment_score":-0.20694364034212553},{"text":"As I was saying, in two years' time, it'd be be the end of a five year contract.","start":103.695,"end":107.795,"sentiment":"neutral","sentiment_score":-0.1646944284439087},{"text":"And it was three years plus two one year extensions.","start":108.814995,"end":111.634995,"sentiment":"neutral","sentiment_score":-0.09751644283533097},{"text":"And then so we go back out again.","start":112.420006,"end":114.740005,"sentiment":"neutral","sentiment_score":-0.10337821952998638}],"sentiment":"neutral","sentiment_score":-0.1375098863373632,"num_words":69,"start":93.92,"end":114.740005},{"sentences":[{"text":"We, you know, obviously, we have a look at the market and see who's who's, you know where we can get this value for money.","start":114.740005,"end":121.560005,"sentiment":"neutral","sentiment_score":-0.0671941301226616},{"text":"Yep.","start":123.380005,"end":123.700005,"sentiment":"neutral","sentiment_score":0.15302230417728424},{"text":"Yep.","start":123.700005,"end":124.046875,"sentiment":"neutral","sentiment_score":0.12156856060028076},{"text":"Okay.","start":124.28687,"end":124.78687,"sentiment":"neutral","sentiment_score":0.1327616274356842},{"text":"Alright, mate.","start":125.086876,"end":125.96687,"sentiment":"neutral","sentiment_score":0.22275744378566742}],"sentiment":"neutral","sentiment_score":-0.02756619577606519,"num_words":30,"start":114.740005,"end":125.96687},{"sentences":[{"text":"Yep.","start":125.96687,"end":126.46687,"sentiment":"positive","sentiment_score":0.3681771159172058},{"text":"Bye.","start":126.52688,"end":127.02688,"sentiment":"neutral","sentiment_score":0.16899651288986206},{"text":"Bye.","start":127.16688,"end":127.66688,"sentiment":"positive","sentiment_score":0.6069016456604004},{"text":"Bye.","start":127.96687,"end":128.46687,"sentiment":"neutral","sentiment_score":-0.1026609018445015}],"sentiment":"neutral","sentiment_score":0.2603535931557417,"num_words":4,"start":125.96687,"end":128.46687}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good afternoon. Brandon, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Hello?\n\nChannel 0: you doing today?\n\nChannel 1: Yeah. Alright.\n\nChannel 0: Alright. Okay. That's wonderful. Brandon, I am not so sure if you can still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT.\n\nChannel 1: Yeah.\n\nChannel 0: Oh,\n\nChannel 1: Our our IT our IT solution our IT is managed by an external company at the moment, managed IT, our service providers.\n\nChannel 0: yeah. Mhmm.\n\nChannel 1: So we don't, yeah, we don't do anything internal at the moment. So it's all all contracted out.\n\nChannel 0: Alright.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Got it, sir. Okay.\n\nChannel 1: Yep. Yep.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: No.\n\nChannel 1: so\n\nChannel 0: No.\n\nChannel 1: so\n\nChannel 0: No.\n\nChannel 1: if you if there's anybody you'd have to talk to who'd be managed IT and yeah, that would be a little\n\nChannel 0: Mhmm.\n\nChannel 1: bit so their their contract has still got two years to run. And then we\n\nChannel 0: Okay.\n\nChannel 1: in terms of local government legislation is we've gotta put the contract back out. Are you on vendor panel at all?\n\nChannel 0: Yep. I I think we are, sir.\n\nChannel 1: If you're on vendor panel, then what you gotta do is just watch out for those things because we we obliged to go out every time the contract comes to an end. We are obliged to go out into the market and to\n\nChannel 0: Mhmm.\n\nChannel 1: advertise the services and all that sort of stuff. So these guys are coming to the end of a five year contract. As I was saying, in two years' time, it'd be be the end of a five year contract. And it was three years plus two one year extensions.\n\nChannel 0: Mhmm.\n\nChannel 1: And then so we go back out again. We, you know, obviously, we have a look at the market and see who's who's, you know where we can get this value for money.\n\nChannel 0: Alright. Got it, sir.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Alright,\n\nChannel 0: No worries.\n\nChannel 1: mate.\n\nChannel 0: Thank\n\nChannel 1: Yep.\n\nChannel 0: you, Brandon.\n\nChannel 1: Bye.\n\nChannel 0: You have a good\n\nChannel 1: Bye.\n\nChannel 0: day. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.52,"end":3.76,"sentiment":"neutral","sentiment_score":0.17266467213630676},{"text":"Good afternoon.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.4027826339006424},{"text":"Brandon, it's Ronald from Cloud Solution IT.","start":5.2799997,"end":9.38,"sentiment":"neutral","sentiment_score":0.25075624670301166},{"text":"How are","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.25008001923561096}],"sentiment":"neutral","sentiment_score":0.2694736421108246,"channel":0,"num_words":12,"start":3.52,"end":10.32},{"sentences":[{"text":"Hello?","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.22669744491577148}],"sentiment":"neutral","sentiment_score":0.22669744491577148,"channel":1,"num_words":1,"start":10.24,"end":10.74},{"sentences":[{"text":"you doing 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the last time that we touched base with you, it was the September of last year.","start":15.065001,"end":24.525,"sentiment":"neutral","sentiment_score":-0.0024325555811325708},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":25.145,"end":36.440002,"sentiment":"neutral","sentiment_score":0.019211800182583155}],"sentiment":"neutral","sentiment_score":0.04589103652378086,"channel":0,"num_words":61,"start":12.799999,"end":36.440002},{"sentences":[{"text":"Name of the company again, it's Cloud Solution 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Brandon.","start":126.116936,"end":126.756935,"sentiment":"positive","sentiment_score":0.3845507651567459}],"sentiment":"positive","sentiment_score":0.3845507651567459,"channel":0,"num_words":2,"start":126.116936,"end":126.756935},{"sentences":[{"text":"Bye.","start":126.52688,"end":127.02688,"sentiment":"neutral","sentiment_score":0.16899651288986206}],"sentiment":"neutral","sentiment_score":0.16899651288986206,"channel":1,"num_words":1,"start":126.52688,"end":127.02688},{"sentences":[{"text":"You have a 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bye.","start":127.47694,"end":128.13693,"sentiment":"neutral","sentiment_score":0.2002457156777382}],"sentiment":"neutral","sentiment_score":0.25661743183930713,"channel":0,"num_words":3,"start":127.23693,"end":128.13693},{"sentences":[{"text":"Bye.","start":127.96687,"end":128.46687,"sentiment":"neutral","sentiment_score":-0.1026609018445015}],"sentiment":"neutral","sentiment_score":-0.1026609018445015,"channel":1,"num_words":1,"start":127.96687,"end":128.46687}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, is trying to arrange a meeting with the CTO of Hello. The company is managed by an external IT company and they do not offer any internal services. The contract is five years, and if the contract is not renewed, the company will go into the market and advertise services."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":52,"end_word":78,"intents":[{"intent":"Arrange meeting with baljit singh","confidence_score":0.0678501}]},{"text":"bit so their their contract has still got two years to run. And then we Okay.","start_word":171,"end_word":186,"intents":[{"intent":"Consolidate contract","confidence_score":0.0015946242}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17266467213630676},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.381770372390747},{"text":"Brandon, it's Ronald from Cloud Solution IT. How are Hello? you doing today? Yeah. Alright. Alright.","start_word":3,"end_word":18,"sentiment":"neutral","sentiment_score":0.2365995347499847},{"text":"Okay. That's wonderful.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.717596173286438},{"text":"Brandon, I am not so sure if you can still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah. Oh, Our our IT our IT solution our IT is managed by an external company at the moment, managed IT, our service providers. yeah. Mhmm. So we don't, yeah, we don't do anything internal at the moment. So it's all all contracted out. Alright. Yep. Yep. Got it, sir. Okay. Yep. Yep. No. So No. so No. so No. if you if there's anybody you'd have to talk to who'd be managed IT and yeah, that would be a little Mhmm. bit so their their contract has still got two years to run. And then we Okay. in terms of local government legislation is we've gotta put the contract back out. Are you on vendor panel at all? Yep. I I think we are, sir. If you're on vendor panel, then what you gotta do is just watch out for those things because we we obliged to go out every time the contract comes to an end. We are obliged to go out into the market and to Mhmm. advertise the services and all that sort of stuff. So these guys are coming to the end of a five year contract. As I was saying, in two years' time, it'd be be the end of a five year contract. And it was three years plus two one year extensions. Mhmm. And then so we go back out again. We, you know, obviously, we have a look at the market and see who's who's, you know where we can get this value for money. Alright. Got it, sir. Yep. Yep. Okay. Okay. Alright, No worries. mate.","start_word":22,"end_word":353,"sentiment":"neutral","sentiment_score":-0.06730809960379658},{"text":"Thank Yep. you, Brandon.","start_word":354,"end_word":357,"sentiment":"positive","sentiment_score":0.3951083421707154},{"text":"Bye.","start_word":358,"end_word":358,"sentiment":"neutral","sentiment_score":0.22547714412212372},{"text":"You have a good Bye. day.","start_word":359,"end_word":364,"sentiment":"positive","sentiment_score":0.6318687796592712},{"text":"Bye bye. Bye.","start_word":365,"end_word":367,"sentiment":"neutral","sentiment_score":0.1806389093399048}],"average":{"sentiment":"neutral","sentiment_score":-0.012530494768965266}}}}